Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employee who helped me was extremely friendly and helpful!
Rachel D
Rating:
5.0
Customer did not leave a comment.
Kevin W
Rating:
5.0
2843 kenmore location is good, but 1400 genesee st bad. 1st my reservation was on genesee location. But they didn’t give me truck as per reservation even any solution. Very bad service.
RAJIB D
Rating:
5.0
The guys were friendly and took care of every question. No problems here.
Joseph B
Rating:
5.0
We used the after hours process through the app in order to pick up our truck. The process was self-directed and easy to follow.
Amy K
Rating:
5.0
Customer did not leave a comment.
ROBERT W
Rating:
5.0
Absolute BEST! Ryan & the crew at this location are top knotch.
DONALD C
Rating:
5.0
Customer did not leave a comment.
Benjamin R
Rating:
5.0
Customer did not leave a comment.
Aaron B
Rating:
5.0
Customer did not leave a comment.
Michael M
Rating:
5.0
Customer did not leave a comment.
ryan h
Rating:
5.0
Rental was quick. Customer service was excellent.
Ryan P
Rating:
5.0
Customer did not leave a comment.
James S
Rating:
3.0
Customer did not leave a comment.
Jeffery C
Rating:
5.0
Customer did not leave a comment.
GREGORY V
Rating:
5.0
Customer did not leave a comment.
Luis M
Rating:
3.0
I rented this truck online, and requested the location at 2355 Elmwood Ave, Kenmore, NY. I received an email confirmation for that address.
When I arrived there, they said they didn't have a truck for me. They didn't offer to assist in finding another truck.
I then called the Kenmore Ave. location, and they stated that I had already reserved a truck there.
There was broken glass on the truck when I received it.
Michael T
Rating:
3.0
Convenient
Brian R
Rating:
5.0
Customer did not leave a comment.
MICHELLE L
|
Overall Experience
Rating:
5.0
It was ok other then constantly communication errors But my buddy Dave Y always raves about this company . So I tried it out
Addison T
Rating:
5.0
Customer did not leave a comment.
Jason M
Rating:
2.0
96,000 miles on a 26' foot rental vehicle is not optimum. I didn't think the vehicle would make it up a bridge i had to cross. Transmission shuttered badly, the vehicle porpoising the entire way up. It was clean, but you can't clean rust. Paid full price for a "rent a wreck". Poor value. Retire the truck.
Jay T
Rating:
4.0
Customer did not leave a comment.
Patricia J
Rating:
5.0
Customer did not leave a comment.
TRAVISLEE H
Rating:
5.0
Customer did not leave a comment.
Michael L
Rating:
5.0
I come to this location all the time. Easy. Reasonable $, reliable. Thank you
E. S.
EDWIN G
Rating:
5.0
Customer did not leave a comment.
Stacy K
Rating:
2.0
When I made my reservation to pick up a trailer I rented, the location I picked didn’t have one and I had to drive to a different u-haul to get one.
I rented a 16’ toy hauler trailer, which I assumed would take a 2- 5/16” ball. When I got there to pick it up, I was told it only took a 2” ball. I therefore had to go home and get my other ball and mount.
I ordered a set of 12 moving blankets with a trailer I rented. Both I and the counter guy forgot to get them.
Next, the app is a joke. Tried checking in to verify that I was still getting the trailer I rented, but every time I tried, the app would take me to a page that basically told me that it was crashing.
Lastly, after trying several times to call the location, my pick up was at, I call kept getting bumped to their national headquarter location. There was no way of getting hold of the people that were only 10 minutes away from my home.
The only real good thing I have to say about U-Haul is that the trailer I received was pristine and worked like a gem!
Rich S
Rating:
5.0
Can’t really think of anything.
James M
Rating:
5.0
Very friendly
CODY M
Rating:
5.0
Customer did not leave a comment.
James M
Rating:
5.0
No suggestions. My experience was excellent
Kevin C
Rating:
1.0
Misinformation poor communication
Camille K
Rating:
5.0
Customer did not leave a comment.
JAMES M
Rating:
3.0
Customer did not leave a comment.
Bethanne T
Rating:
5.0
Customer did not leave a comment.
Kathleen M
Rating:
5.0
Customer did not leave a comment.
Mark S
Rating:
5.0
Problem free, easy service and experience.
Karen T
Rating:
5.0
It was too easy to rent a truck from these guys. They were efficient, polite and friendly. Highly recommend.
Tom G
Rating:
3.0
Customer did not leave a comment.
Jasmine W
Rating:
5.0
Awesome
Marc G
Rating:
5.0
Customer did not leave a comment.
Sean P
Rating:
5.0
Customer did not leave a comment.
Mark B
Rating:
5.0
Customer did not leave a comment.
kevin r
Rating:
5.0
love this, very convenient when i need it!
maurice m
Rating:
5.0
This location is phenomenal, The professionals are always extremely helpful, Management is top knotch. Definitely absolutely 5☆'s
Donald C
Rating:
1.0
This was one of the worst U-Haul experiences I've had. Shortly after I was dropped off by my ride was I gretted by an ornary southern man who was already agitated at 730 in the morning. I was told if I didn't have a reservation I couldn't rent a truck but luckily I did. Well lucky if I could use mobile pick up which was unsuccessful. I was then instructed to call customer service you whom might be able to get me a truck. After U-Haul customer service finally connected with the U-Haul I was standing in, it turns out I almost didn't get my reserved truck because the ornary southern man didn't want to have to manually enter information into their computer. Which I understand because my time was wasted twice. I entered everything online before I arrived then had to wait for him to enter it all again as well. Regardless, after that it didn't get much better. I received a truck that you couldn't unlock the door from the outside and wasn't information you had to pay extra for window washing fluid. Noisest, loudest worst truck ever. Then to put the icing on the cake I was charged for 3 gallons of gas after I returned the truck with more gas then when I picked it up with. I think this might be my last U-Haul rental. Hey PODS!
ERIC R
Rating:
5.0
Circumstances accrued beyond my control and I had to keep extending my rental. They were helpful and kind on what I was going through. A big thumbs up to the crew. I used the same location last year when I rented a vehicle. Again, the staff was friendly and helpful.
JAMES M
Rating:
4.0
Customer did not leave a comment.
David T
Rating:
5.0
???? Not sure everything was fine for me.
JOHN V
Rating:
5.0
No improvements needed that I could see. This was a fast professional trailer rental. Carried out very well by the attendant. Trailer worked great and I was able to return it within 24 hours. Super easy! Thanks
STEVEN J
Rating:
4.0
FAST TRANSACTION
Brian L
Rating:
1.0
Not pleased. After being quoted .49 a mile I was charged $1.09 a mile . This was expensive seeing as I had used the vehicle for about 165 miles. I rented a pickup and transporter. It seems the are no longer pickup trucks for rent in WNY. I should have been told that by the person at the 1-800 number that I used for my reservation, for the equipment from Sheridan Dr. Tonawanda NY. I paid $80 more than the quote. Feels like a bait and switch by someone. I'm hoping for some resolution from the Tonawanda location. We'll see.
david c
Rating:
5.0
Customer did not leave a comment.
Derrick S
Rating:
5.0
everything went very easy, very happy.
david p
Rating:
5.0
Staff was very very friendly and helpful. Highly recommend this U-Haul location. This is the second time that I have rented from this location and they are always phenomenal
Stacey D
Rating:
5.0
Customer did not leave a comment.
Laverne R
Rating:
5.0
They were professional, yet friendly. Took great care of us.
Karlene K
Rating:
5.0
Muy excelente servicio
ORLANDO V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paul G
Rating:
5.0
Customer did not leave a comment.
Jesse W
Rating:
5.0
Customer did not leave a comment.
ANGEL L
Rating:
5.0
Customer did not leave a comment.
Mahmoud A
Rating:
5.0
Fix the mirrors on the trucks to make them adjustable.
Carol D
Rating:
5.0
Great staff! Very helpful and accommodating!
FRANCIS V
Rating:
5.0
Excellent
Terrence H
Rating:
5.0
Customer did not leave a comment.
Francis M
Rating:
5.0
Awesome
CYNTHIA R
Rating:
5.0
Good experience, timely and informative. Convenient app reservation lets you choose your own window of time, with the option to extend usage time. I chose 4 hrs. Did you need the rest of the day? After hours return is $20. Not bad.
Would recommend this location. I love Uhaul.
Deborah R
Rating:
4.0
Customer did not leave a comment.
Anthony C
Rating:
5.0
The person I booked the rental with weeks prior and the person who hooked me up on rental day were excellent. Smile, friendly, answered all questions and were informative
jonathan w
Rating:
5.0
Customer did not leave a comment.
Darcy F
Rating:
5.0
See you soon
MIchael W
Rating:
5.0
Totally met my expectations.
mark w
Rating:
5.0
Customer did not leave a comment.
mICHAEL F
Rating:
3.0
Customer did not leave a comment.
Brian M
|
Overall Experience
Rating:
3.0
An email asking me to rate my move in experience almost 10 years later?
Brian M
|
First Impressions
Rating:
3.0
Don't harass customers for payment, who have been customers for close to 10 years.
gail m
Rating:
5.0
This isn't my first time renting from this location, and it won't be my last. Always great customer service. Thanks
Tim G
Rating:
5.0
Great customer service. Handled business professionally. Very courteous.
teresita b
Rating:
5.0
Fast, friendly and efficient. Highly recommend!
Kristina M
Rating:
5.0
Customer did not leave a comment.
Leslie I
Rating:
5.0
Customer did not leave a comment.
Daniel W
Rating:
4.0
They were closed when I was there but looked like a nice place
Ian K
Rating:
5.0
Customer did not leave a comment.
Emily L
Rating:
3.0
All good
Valerie A
Rating:
1.0
Customer did not leave a comment.
THEODORE M
|
Overall Experience
Rating:
5.0
Employee working 4/2 in the am was fantastic system was down had to manually put in info made transaction smooth and seem less
Benjamin R
Rating:
5.0
Customer did not leave a comment.
ADAM S
|
First Impressions
Rating:
5.0
Great. Customer service
RALPH A
Rating:
5.0
Staff was friendly and professional
tom b
Rating:
4.0
Customer did not leave a comment.
Daniel P
Rating:
4.0
Customer did not leave a comment.
Molly K
Rating:
5.0
Customer did not leave a comment.
EUGENE M
Rating:
5.0
Customer did not leave a comment.
Neil P
Rating:
5.0
Customer did not leave a comment.
Scott B
Rating:
4.0
Was very satisfied with this location. They were able to help me at the last minute, after my original location didn't fill my reservation properly. The second location I went to was not able to help either. But this location was quite accomodating.
CYNTHIA S
Rating:
2.0
The staff arrived 5 minutes before opening and rolled his eyes and shook his head irritated that we were already there and waiting for open. Originally told us the truck had to be back by 11am and wanted to give us the 15 ft vehicle. Our order online that we order exactly the same each year around the same time is for a 26ft truck and a drop off time of 6 pm. He would not allow us to drop off at 6 and said the best he could do was 5pm. We use this vehicle for a very large event and we barely made it work to return on time. Staff was not pleasant to work with in the morning.
John M
Rating:
5.0
Customer did not leave a comment.
CARL J
Rating:
5.0
The process was quick and smooth as per usual.
DUANE H
Rating:
5.0
Customer did not leave a comment.
LAWRENCE M
Rating:
5.0
Customer did not leave a comment.
EDWARD M
Rating:
5.0
Amazing reps.
Phillip D
Rating:
1.0
Terrible experience
AMANDA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
johanna m
|
Overall Experience
Rating:
5.0
Staff was amazing.. friendly and knowledgeable. Made me feel comfortable about storing my stuff.
MICHELLE L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
johanna m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ayanna N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AMANDA M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
javier m
|
Overall Experience
Rating:
1.0
Staff was very unprofessional, told me to lie on application to get a storage unit. Made me felt very uncomfortable so I told him I wanted a refund, he told me I wouldn't get a full refund because I had the keys to the unit for 5 days.
Yer V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janet A
|
Overall Experience
Rating:
5.0
.
Janet A
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
DAVID C
|
First Impressions
Rating:
5.0
Staff was great
Bryan R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
THERESA H
|
Overall Experience
Rating:
5.0
Thumbs 👍🏾
Grady R
|
Overall Experience
Rating:
5.0
Always excellent service/etc at this location!
Grady R
|
First Impressions
Rating:
5.0
You guys were always super helpful (shoutout to Orion who was around the few times I dropped by) which made for probably the best/easiest UHaul experience I’ve had
Simon S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charlene M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christian E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Valerie H
|
Overall Experience
Rating:
5.0
The young man I worked with was wonderful. I wasn't expecting to even need a storage unit but when I did need it they made sure to get everything done faster than I could have hoped. I am hoping I dont have to move again for a while, but if I did I would go right to this location to proceed!
danielle m
|
Overall Experience
Rating:
5.0
The staff at both the Woodward location, as well as, the Kenmore ave location were wonderful! They all worked really hard to ensure I got the best service possible. Im still impressee Bree at the Woodward location remembered my name so quickly. This was a hard time in my life and your staff helped so much in making even a little aspect go soomther.
danielle m
|
First Impressions
Rating:
5.0
Staff is very professional/courteous/etc! Well maintained operation/workplace...
Grady R
|
Overall Experience
Rating:
5.0
Customer service is impeccable!
Grady R
|
Overall Experience
Rating:
5.0
Employee was very knowledgeable, proficient, and polite. A1 service!
Grady R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Grady R
|
First Impressions
Rating:
5.0
Great staff
Mark K
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Alexander V
|
Overall Experience
Rating:
5.0
The folks that processed me in showed common sense and intelligence. Good to see.
Mark K
|
First Impressions
Rating:
3.0
We had a good experience starting. We’ve been with them for four years. but after a while, every six months to a year they kept going up on the prices.
Jared B
|
Overall Experience
Rating:
5.0
They went beyond and above
Kristina R
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Gerald M
|
Overall Experience
Rating:
5.0
Excellent team very helpful & great a Zillion 5 stars yall are awesomesauce
BRANDONJ G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cristina R
|
First Impressions
Rating:
5.0
Everyone was very accommodating A+
Dean J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
david k
|
Overall Experience
Rating:
5.0
I worked with Ryan and Junior. Both were personable and extremely helpful. I was working under a time constraint and they accommodated my schedule. I would highly recommend this U-Haul location.
arlene n
|
Overall Experience
Rating:
5.0
Julio was very helpful even help me put my car on the dolly but definitely recommend
