Customer did not leave a comment.BERLINDA F.
Customer Reviews for U Rent UM
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I received very bad service recently when renting a truck, I ordered 3 dozen of furniture blankets to carry my furniture very well covered and when I went to pick up the truck the blankets were not inside the truck as they had told me they would be, nobody called me to tell me that they did not have the blankets available. Being a Sunday when many Uhaul stores are closed, I had to go buy at a store the blankets and I spend $179.00 I spent this money that was not in my plans to spendJose R.
Customer did not leave a comment.KEITH J.
Mrs Lois if spelled correctly is an amazing lady.Leroy T.
Everything was awesome. And they had great customer service! I will most definitely be renting here again.Nalkio M.
I dropped off on Sunday, when the location was closed. Your online return app wouldn't work on my phone, and I had to get my friend to do the check-in. No instructions were provided for my return, other than the location. I locked the truck and was about to drop the key in the box when I saw the sticker that said I had to use the online app or face a penalty fee. Providing better instructions for after-hours drip off would be helpful.TOM C.
my experience with uHaul was amazing, staff was friendly and very helpful, wouldn't change anything.PAMELA F.
Customer did not leave a comment.JEANETTE R.
Customer did not leave a comment.CARL W.
Customer did not leave a comment.Patrick F.
Customer did not leave a comment.DAMION D.
Customer did not leave a comment.Elizabeth H.
Customer did not leave a comment.CARL W.
It took 2 days to rent equipment. Your ap is not user friendly. It was terrible. Get a software upgrade and make it easier to rentJeffrey M.
Probably the dirtiest U-Haul truck I have ever rented. Unwashed inside and out. The passenger window and windshield were covered in what appeared to be dog slobber. Exterior hadn't been cleaned in quite some time. Windshield wipers were ineffective.BRYAN M.
Customer did not leave a comment.SENIADA G.
Customer did not leave a comment.TRENDA S.
Always first rate customer service with a smile... much appreciated!ROBERT M.
Your team provided outstanding service and they are extremely professional too!timothy R.
The location was fine and the attendant who helped with getting my reservation was great. The biggest issue is with the truck itself. The inside of the truck was filthy. I had to clean it with my disinfectant wipes. The dirt that came off that thing was awful. If I did not need the truck, I would have left it there. It was convenient for me to pick up and drop off at the same place, but they definitely need to take better care of the trucks they are renting. I am not sure if they knew how dirty that truck was. I made a point to tell the attendant when I returned the truck. There were apologies made.Marilyn J.
Customer did not leave a comment.PATRICIA J.
The staff was informed, helpful, and efficient. keep up the good work.terry P.
Customer did not leave a comment.antonio R.
Lois was GREAT! Such a great customer service rep.donnie C.
Customer did not leave a comment.world F.
Customer did not leave a comment.billy M.
The woman that helped me was very polite. The truck was not ready until about an hour after our scheduled time though, which even though that wasn't her fault, it pushed back the timeline of our move.Daniel W.
AC not working, inside of cab not cleanRichard N.
Customer did not leave a comment.Glynn R.
Everyone was very nice and helpfulMINERVA O.
Customer did not leave a comment.Chiara B.
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.CYNTHIA S.
Nothing Everything went well and we were in and out on no time.Janis C.
Great service and thank you for great people like this company!!!VIDETTE S.
Customer did not leave a comment.blake H.
Customer did not leave a comment.Albert F.
The staff was very helpful and very nice. These people are keepers for sure. I'd come backTHEODORE G.
Awesome customer service.GERALD C.
Easy drop off.KENTON W.
Over charge on gas!julius A.
Keep on with the good workSTANLEY A.
Difficult situation, the original drop off location no longer accepted Uhaul drop off or pick ups, found the next closest location, called, person taking phone call made it sound to me that they may not have accreted the trailer. But she did. When I arrived it was raining, but the staff was quick to guide me to the drop off spot and unhooked the trailer, drop off was fast and easy.ANDREW W.
Customer did not leave a comment.tamara W.
Customer did not leave a comment.mike C.
Customer did not leave a comment.robert K.
Customer did not leave a comment.Dwight H.
Customer did not leave a comment.James A.
Very nice people i will always go back.charles H.
I dropped off after hours. The office was closed. The area to drop off was gravel and rock so I couldn't and wouldn't recommend.Lecita L.
Customer did not leave a comment.TOMMY K.
This was the worst experience IV ever had. No one did a maintenance check on the truck to make sure the motor had oil. Roadside assistance took forever. Finally the truck got towed and no one told me about it. There I was thinking it had been stolen. I made at least 8 phone calls to uhaul and roadside assistance. It took anywhere from 30 minutes to an hour for someone to answer the phone. I'm so frustrated and angry. My six year old and I were dehydrated and had no money to buy any water.deborah C.
Run down place. Watched my back the whole time. No people on site. Dropped key in box at exactly 5pm.Nicholas E.
Customer did not leave a comment.derrick C.
The Neighborhood Dealer U-Rent Um in Huntsville TX is fantastic! Mrs. Lois knows how to treat a customer. But Uhaul does not! Uhaul double booked the system and Mrs. Lois had no truck for me to pick up! I scheduled to pick up my truck at 7am! Lucky Mrs. Lois me a truck in New Waverly tx which is 15 miles down the road. I did not get my truck until 10:15 am 3 hours later than expected. I had movers waiting on methat I was paying by the hour! Due to the unprofessional service I have received from Uhaul I will never use yall again. Yall did refund 50 dollars back and gave us a 25 dollar gift card for uhaul. Mrs. Lois gave more miles so I wouldn't have to pay out of my pocket for the miles I drove. But yall trying to pay me $25 gift card to UHAUL! Please yall can afford to give more or even a gift card to a store or restaurant. I repeat I will never use UHAUL AGAIN but will gladly go see Mrs. Lois at U-Rent UmJOSHUA J.
Customer did not leave a comment.odie J.
Customer did not leave a comment.monica Y.
The low tire system was broken so the tires showed LP the whole trip. We had the tires checked before leaving and they were OK but a lot of things can happen on a 280 mi. trip at 70 - 75 MPH. LOW TIRE gives you a warning before you have a high speed flat.nels H.
Staff were extremely helpful and nice. Great customer service.Paul N.
Customer did not leave a comment.STEPHEN MARK K.
Loved my experience they are amazing!TAYLOR N.
Excellent and efficient service!Mydah S.
Customer did not leave a comment.Paul C.
I wouldn't because the guy was nice but put on his records he paid me in cash my deposit but I never spoke to anyone so now got to fight over my depositjason A.
Customer did not leave a comment.Lorraine M.
Customer did not leave a comment.Linda P.
Customer did not leave a comment.Madison R.
I was rented a automobile hauling trailer that I was told would work. I was told by the dealer it would work and it didn't. I lost almost a full day because of it and wound up not even using it but returned it to another dealer there I'm town because they were already closed. Ow I'm told there won't be a refund ? That's wrong....eric J.
Customer did not leave a comment.Donna W.
I just want to say how pleasant it was to deal with Lois at this location. She is very polite and competent.nancy M.
Customer did not leave a comment.Linda S.
thank you for the great service and well maintained vehicleJose V.
Customer did not leave a comment.Damon C.
Customer did not leave a comment.Julia Y.
Customer did not leave a comment.Robert E.
Customer did not leave a comment.William M.
Personnel were friendly and professional.Theresa S.
Customer did not leave a comment.Carroll B.
To pick up the bigger 26foot truck, I had to go to another location which cost me mileage to drive to my location to begin the loading of my truck.Lynn W.
great customer service herelaurie D.
just do what your doingsandra T.
The service here is absolutely exceptional, if there's someone more professional, friendly and truly more of a people person, I daresay your business will be flush with well satisfied customers who will refer others to this location.James R.
Some reason overnight our reservation changed to another location that wasn't even open when we were scheduled to pick up the truck. Not sure how that happened but it was frustrating. Thank goodness for the staff at u rent em for working through it with us.Calvin D.
Very nice ownersPaul R.
Provide enough miles to get the job done without shaking a customer down for $3 extra dollars.George R.
-lady was very sweet -if you make employees use their own personal phones for work you should train them on the software and PAY FOR THEIR SERVICE. -If someone pays a cash deposit, you should give the option of cash when getting deposit back not only a mailed check.Macie B.
all goodTye C.
Customer did not leave a comment.saturn S.
Customer did not leave a comment.Cassandra H.
Just dropped off truck. Location was closedShondricka B.
Customer did not leave a comment.Logan B.
Customer did not leave a comment.Raedonna H.
Everything was great and Mrs. Irving is the best.shonecra J.
Customer did not leave a comment.charles J.
Customer did not leave a comment.Philip R.
Customer did not leave a comment.Dominique B.
Customer did not leave a comment.Mitchell K.
Computer was slow so it took a while to check out, but the lady was very warm, pleasant and helpful. I will rent from them again if needed.Mary Ann F.
Customer did not leave a comment.Tracy W.