Horrible experience.
Candace S
U Rent UM
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Huntsville, TX 77320
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The windshield was splattered with dead bugs from previous trip and the back of the truck was not swept out.
Tracey PI chose this location because it had a front counter checkout option, as I didn't want to deal with the app. When i arrived, the employees stated that they didn't have anything to do with the uhaul trucks, and it it was exclusively on the app. I then tried to proceed with the checkout process via the app. It wouldn't go through, because i had set it to counter pickup. I then had to call customer service to get the code. Customer service didn't have the correct code. So we had to go through all the generic codes they had. This cost me over an hour of time to do. The return process was very similar. I couldn't check the truck back in voa the app. O had to email photos to a customer service rep.
Joshua CNo one helped us and very rude
MARY JIt took over 25 mins for the rep to do the verification after I arrived at the U-Haul. The website wouldn’t let me add contacts saying their numbers were on the reservation, and they weren’t. The U-Haul wasn’t cleaned.
Jazmyne H