Customer Reviews for U Stor It
(U-Haul Neighborhood Dealer)

152 reviews

11118 S Rockwell St   Chicago, IL 60655

(773) 928-4112

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 10 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(773) 928-4112

11118 S Rockwell St
Chicago, IL 60655

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 10 am - 4:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly and easy to schedule, Maria was beyond helpful when plans changed. Would schedule here again!

Patricia C. 
Rating:
5.0

Keep doing what you do; Excellent job, THANKS!

Clydie L. 
Rating:
5.0

Nothing. Maria was fantastic!

RERI B. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
4.0

Customer did not leave a comment.

Bulmaro D. 
Rating:
2.0

Before leaving should have total coming from your account. Inform you your money is on hold. Check the truck before the person leave

patricia G. 
Rating:
5.0

Customer did not leave a comment.

Micheal S. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
1.0

After hours manager called me 2x on private number to talked down to me and said I thought I was entitled when I was trying to voice my concern about not knowing where to leave my personal vehicle...racism is old

Ebonie W. 
Rating:
4.0

I would recommend but the truck was not in good shape at all, the ignition wasn't working. The attendant had to fight with it to get it started. I couldn't do it. So I had to leave it running at all times. The passenger side mirror could not be adjusted. Staff was good though.

Darlene S. 
Rating:
5.0

Customer did not leave a comment.

Sonja S. 
Rating:
3.0

The truck was dirty and poorly maintained. The oil light kept coming on and the transmission sounded like it needed repair. I was limited in my used due to fear of a breakdown.

Cynthia G. 
Rating:
5.0

The lady at the desk was awesome! She helped me and she has a great customer service skills!

Acrila C. 
Rating:
5.0

Customer did not leave a comment.

Kejvana L. 
Rating:
5.0

Nothing needs to be improved.

Ethel S. 
Rating:
5.0

I like that it is a very streamline location. I just needed a truck

Paul M. 
Rating:
3.0

There was some broken glass from a light bulb in the storage area of the truck. Besides that it was great.

NICHOLAS L. 
Rating:
5.0

Everything was great,even the young lady who l rented it from was very nice and informative !

Eugene A. 
Rating:
3.0

Make sure the truck is clean and have trucks available closer to their home.

Taeko L. 
Rating:
4.0

Customer did not leave a comment.

JAMES O. 
Rating:
5.0

Everything was excellent

YOLINDA B. 
Rating:
5.0

Nothing Everything was perfect. Nice employee

DENISE N. 
Rating:
5.0

Customer did not leave a comment.

Dominique H. 
Rating:
5.0

Customer did not leave a comment.

Doris D. 
Rating:
4.0

N/A

Austin B. 
Rating:
3.0

Customer did not leave a comment.

Sally N. 
Rating:
5.0

Customer did not leave a comment.

Roscoe H. 
Rating:
5.0

The service and staff Maria and the lady that help us today were great thank you

Richard M. 
Rating:
4.0

This service is rather expensive when compared to Home Depot truck rentals I would definitely recommend that first

Christopher B. 
Rating:
5.0

Great service and experience from both of the service reps were very polite, knowledgeable and answered all of my questions! I appreciated the customer service.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
4.0

Customer did not leave a comment.

Veronica L. 
Rating:
5.0

Was amazed by the customer service person. She was very nice and informative.

Shenetta S. 
Rating:
5.0

Customer did not leave a comment.

LAKEiSHA B. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Donna H. 
Rating:
5.0

The staff was very helpful & professional.

Star J. 
Rating:
3.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

Lonnie L. 
Rating:
1.0

Make sure the vehicle is clean enough especially in this pandemic...customer service is very poor...wrong tone, wrong approach to me. Even if your trying to be professional but do it with a right attitude...not bossy to your customer ??

Faith N. 
Rating:
4.0

Customer did not leave a comment.

Gwendolyn L. 
Rating:
5.0

everyone at the office was very nice it was all so easy. thank you so much for such wonderful service

elizabeth C. 
Rating:
3.0

The price was very expensive

Michael T. 
Rating:
5.0

Keep up the good work!

Latanja M. 
Rating:
3.0

Customer did not leave a comment.

Gerald H. 
Rating:
5.0

Customer did not leave a comment.

Dorian W. 
Rating:
5.0

Very nice facility and the employee was very professional and polite.

Nathaniel W. 
Rating:
5.0

Picking up with the app was terrible. I couldn't upload current photos of the van. I tried calling the 800 number for help and was left on hold for 25 minutes. I ended up accepting the outdated photos that was on the app so I could get the van and do my move. Never again without an agent onsite. The pick up place was great though. Easy to get to and return.

Claire H. 
Rating:
5.0

Service staff are professional and very helpful. Will definitely choose this location again!

Crystal J. 
Rating:
5.0

We received excellent customer service.

Crystal J. 
Rating:
4.0

Customer did not leave a comment.

demetrius M. 
Rating:
3.0

the truck was old, 110,000 miles, it rattled, and the gas fumes made me drive with the window open.. I could'nt access your web site to pick up the truck, luckily your rep arrived and was extremely helpful

Hermilo P. 
Rating:
5.0

Customer did not leave a comment.

Ethel C. 
Rating:
5.0

A truck can be rented anywhere! But in today's market, it's all about the customer experience. Ms. Maria Hernandez is ALL about customer service. We would most definitely rent another truck/van from her.

Kathryn B. 
Rating:
4.0

Customer did not leave a comment.

LAKEiSHA B. 
Rating:
2.0

No one came out and did a walk around or showed me where vehicle was also the tow haul button wouldn't shut off and the a/c did not work on a 87 degree day. Brian W Smith

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

Blair F. 
Rating:
3.0

Would not recommend the mobile app because it took way too long

Donna G. 
Rating:
5.0

Customer did not leave a comment.

keith P. 
Rating:
3.0

Customer did not leave a comment.

Quincy R. 
Rating:
4.0

Customer did not leave a comment.

Kenneth R. 
Rating:
4.0

Customer did not leave a comment.

Emma C. 
Rating:
5.0

He had a hassle free experience.

Geno H. 
Rating:
4.0

Customer did not leave a comment.

Seamus S. 
Rating:
5.0

Customer did not leave a comment.

Claude W. 
Rating:
5.0

I paid for movers as part of the process that I booked through U-Haul and the movers were an hour late I am really upset about that

Arctic Slope S. 
Rating:
5.0

Nothing

Deborah C. 
Rating:
5.0

Good customer service

Cynthia R. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

Renita G. 
Rating:
5.0

Customer did not leave a comment.

Darius W. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
5.0

Pick up and drop off was very smooth

Victor M. 
Rating:
5.0

Customer did not leave a comment.

Abiodun B. 
Rating:
5.0

Excellent service.

Claudie P. 
Rating:
5.0

Great professional service at this location. Thank you

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

Darrell G. 
Rating:
1.0

4 times I was told I'd receive a call from a supervisor at Uhaul. No call Uhaul makes decisions on their own with MY MONEY Uhaul does not care what I the customer thinks because they don't return calls to find out. Damn shame. I am not happy at all and I don't think i'll Be recommending Uhaul to anyone I know because of it.

Janae M. 
Rating:
4.0

Customer did not leave a comment.

Alana K. 
Rating:
5.0

just a tight spot to park 15ft or more truck

Michael G. 
Rating:
5.0

Maria makes the transaction seamless. I have rented at this location on several occasions, and it has always been done with professionalism, courteousness and efficiency. Keep up the good work!

Patrick T. 
Rating:
5.0

no comments service was great.

MARYLOU H. 
Rating:
5.0

Customer did not leave a comment.

Labeatrice M. 
Rating:
5.0

Customer did not leave a comment.

Clifton T. 
Rating:
1.0

Very rude staff. Was lied to about the rental and how long I can keep it

DeVita S. 
Rating:
4.0

Nothing

Willena W. 
Rating:
5.0

Customer did not leave a comment.

Carolyn N. 
Rating:
5.0

The whole process was quick and easy. After hours drop off was simple.

Ashley R. 
Rating:
5.0

Customer did not leave a comment.

Francisco R. 
Rating:
4.0

Customer did not leave a comment.

Lela L. 
Rating:
5.0

My experience with the location was great. However, I was not able to use the mobile check in or return process, which was extremely frustrating. Mobile check in asked me to agree to terms and conditions that weren't in English. Then, it couldn't find my location via GPS to confirm where I was. UHaul customer service was not helpful and I had to wait 45 minutes for someone from the pickup location to check me in.

Jennifer J. 
Rating:
5.0

Customer did not leave a comment.

denise D. 
Rating:
5.0

The truck i had didn't have a ramp to walk up so my sons had to lift up items to be placed onto truck

Fredrika S. 
Rating:
5.0

Customer did not leave a comment.

Nicolis C. 
Rating:
5.0

great experience

Cassandra M. 
Rating:
5.0

get a newer truck, this one had over 106000 miles and shook

Hermilo P. 
Rating:
3.0

Truck was old and made a lot of noise. Metal on metal sounds and the mirrors would not adjust to my viewing angles. Need new equipment

Barbara K. 
No reviews have been submitted for this location.

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