Customer Reviews for U Stor It
(U-Haul Neighborhood Dealer)

711 reviews

8737 S Ashland Ave   Chicago, IL 60620

(773) 928-1064

Office Hours

  • Mon-Wed: 10 am–5:30 pm
  • Thur: 10 am–5 pm
  • Fri: 10 am–5:30 pm
  • Sat: 10 am–4:30 pm
  • Sun: 10 am–1:30 pm
Special Operating Hours
  • 5/27/2024: Closed
  • 7/4/2024: Closed

Services at this Location:

Contact Us

(773) 928-1064

8737 S Ashland Ave
Chicago, IL 60620

Services at this Location:

Office Hours

  • Mon-Wed: 10 am–5:30 pm
  • Thur: 10 am–5 pm
  • Fri: 10 am–5:30 pm
  • Sat: 10 am–4:30 pm
  • Sun: 10 am–1:30 pm
Special Operating Hours
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Darryl J 
Rating:
1.0

I wouldn’t recommend this location only because they seem like a money hungry U-Haul I’ve never been charged right off the back, there just all about just taking your money being charged $29 for gas is crazy when I just went up the street the U-Haul on 39th perching would never do this at least I get some money back I made a mistake coming here I will never come back again I don’t like this U-Haul.

Wendy M 
Rating:
5.0

More cargo vans all locations

TALLIE W 
Rating:
5.0

No improvements need done! The young lady who helped with my services was very informative, she kept a smile and was very attentive! Thanks so much… Sabrina

Sabrina P 
Rating:
5.0

Customer did not leave a comment.

ADAM L 
Rating:
5.0

Nice group of people great job

TALLIE W 
Rating:
5.0

Customer did not leave a comment.

Delores W 
Rating:
2.0

I was given the truck on a quarter tank of gas, forcing me to fill it up before even beginning to use it. The truck also didn’t drive well on the expressway. overall terrible experience from this location.

Jasmin R 
Rating:
5.0

Customer did not leave a comment.

Daundra b 
Rating:
5.0

Customer did not leave a comment.

Lolita S 
Rating:
5.0

Customer did not leave a comment.

lauren R 
Rating:
5.0

Well taking care of vehicles and location.Warm greetings and very helpful

Tallie W 
Rating:
5.0

Excellent Job 87th Street uhaul always warm and polite. Keep up the good work. Be back soon😊

TALLIE W 
Rating:
5.0

The representative at the store was very polite explained everything in detail and was pleasant when I entered the store.

Joshua J 
Rating:
4.0

Location was fine. But bad experience over all with Uhaul. Will not use Uhaul again

Steven S 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY B 
Rating:
5.0

Customer did not leave a comment.

Martina A 
Rating:
5.0

The agent at the rental location was very knowledgeable, helpful, and courteous. She provided OUTSTANDING customer service! I will return to this location whenever I need a rental!

Jacquelynn K 
Rating:
5.0

Staff were very friendly, courteous and professional and welcoming during my personal encountering. After a few humorous moments, business was swiftly concluded. Upon returning rental, the same interactions occurred.

lemuel h 
Rating:
5.0

Customer did not leave a comment.

KIM H 
Rating:
4.0

👍

FRANCISCO T 
Rating:
5.0

Continue to be kind & pleasant

LETICIA M 
Rating:
5.0

Customer did not leave a comment.

Tyson J 
Rating:
4.0

Customer did not leave a comment.

greta f 
Rating:
5.0

Everything was nice.

Aaron R 
Rating:
4.0

None

Aaron G 
Rating:
5.0

Customer did not leave a comment.

Nanette W 
Rating:
2.0

Please, get your peoples some help at the 87th Ashland location in Chicago 😟😒😑

Viola H 
Rating:
4.0

My once you can have the vans washed

TALLIE W 
Rating:
3.0

The 2 workers at this location were less than stellar. Nothing like walking into a store location and interrupting the workers having a full blown work related conversation barely stopping long enough to greet the customer. Renting with U-Haul is pretty much self service and so when the male employee stopped talking to inarticulately explain how the self service portal worked he then got an attitude because he needed to manually enter my ID and asked me the strangest question, my birthday while he was holding my ID in his hand. Overall I don't like the employees Bad attitude, the rental truck was just ok and ran hard like a transmission issue on the horizon.

Felicia R 
Rating:
5.0

Customer did not leave a comment.

TRACEE D 
Rating:
4.0

Was told office closed at 6:00pm. Office was closed at 5:45pm.

Emily G 
Rating:
1.0

I told the associate, I rent from U-Haul all the time and was never charged this much, or charged for 30 miles ahead of time so she gave me the keys with no directions on how to locate or where the drop box was to return and when I came back in and asked for help she responded I thought you do this all the time so in reply I had to let her know yes I do and they normally tell me which truck I’m going to get also the location of a dropbox, but I had to come back for her to tell me to look at the numbers on the key and to look at the vin number on the truck 😳 but she ended up pointing to the truck that was directly outside the window.

Felicia T 
Rating:
5.0

Customer did not leave a comment.

Albert S 
Rating:
5.0

Nothing everything is in place.

TALLIE W 
Rating:
4.0

Customer did not leave a comment.

Timothy H 
Rating:
5.0

Customer did not leave a comment.

Kenya W 
Rating:
3.0

You can let me know exact charges before I leave store. Agent was very nonchalant and unwilling to help me determine the amount that would be charged to my card

David W 
Rating:
5.0

Customer did not leave a comment.

Christine M 
Rating:
5.0

Customer did not leave a comment.

Ladawn F 
Rating:
5.0

Customer did not leave a comment.

Christine T 
Rating:
5.0

Customer did not leave a comment.

Akilah B 
Rating:
1.0

Customer did not leave a comment.

sean P 
Rating:
5.0

Customer did not leave a comment.

Albert B 
Rating:
5.0

Everything is on the point keep doing what your doing.

TALLIE W 
Rating:
5.0

Customer did not leave a comment.

Yulanda D 
Rating:
5.0

Just keep doing what you do I like this location

Yulanda D 
Rating:
3.0

Customer did not leave a comment.

April J 
Rating:
4.0

Customer did not leave a comment.

TALLIE W 
Rating:
5.0

Customer did not leave a comment.

Dan F 
Rating:
5.0

Everything was excellent with me

Belinda M 
Rating:
5.0

N/A

PATRICIA G 
Rating:
5.0

Customer did not leave a comment.

Spencer B 
Rating:
1.0

Terrible service and professionalism. Communication was poor as well. The Representative was very unprofessional and he gave me incorrect information. I pray I never have to visit that location again.

RENAE J 
Rating:
5.0

Customer did not leave a comment.

Antwaun R 
Rating:
5.0

Great service

Anton H 
Rating:
5.0

You are superior and great

Angelo C 
Rating:
5.0

Customer did not leave a comment.

Ashley B 
Rating:
5.0

Customer did not leave a comment.

Dionta D 
Rating:
4.0

Customer did not leave a comment.

TALLIE W 
Rating:
5.0

Customer did not leave a comment.

Dominque L 
Rating:
5.0

Customer did not leave a comment.

Shauwnta P 
Rating:
3.0

The service was great I was treated with respect and welcomed. I would like to see more smaller vehicles

TALLIE W 
Rating:
1.0

Every time I have returned a truck there the women were rude and have very nasty attitudes.

Pamela G 
Rating:
3.0

Customer did not leave a comment.

Deatrise I 
Rating:
1.0

Remove the two very disrespectful employees that were in the office today between 11:45 and 12:00 today.

Lance N 
Rating:
3.0

Customer did not leave a comment.

Gregory M 
Rating:
5.0

Nothing

Veronica H 
Rating:
3.0

Customer did not leave a comment.

greg f 
Rating:
5.0

Great customer service! Thank you!

INDRE V 
Rating:
5.0

Good service

Anthony T 
Rating:
5.0

Customer did not leave a comment.

Dan F 
Rating:
5.0

Easy process and very professional u stor it worker at this location.

Tanesha C 
Rating:
5.0

Customer did not leave a comment.

INDRE V 
Rating:
5.0

Customer did not leave a comment.

Patrick H 
Rating:
5.0

Customer did not leave a comment.

Veronica M 
Rating:
5.0

Everything was great

Latricia W 
Rating:
5.0

Because the truck sit air freshener would make it a lot more pleasant to drive overall 👍🏼👍🏼

Flora J 
Rating:
1.0

The interior and the inside of the back of the truck was filthy. Should have received my receipt when I returned the truck. It took 24 hours to receive a receipt. Very disappointing.

Lance N 
Rating:
5.0

Customer did not leave a comment.

Jacqueline P 
Rating:
5.0

Carlos is my guy. Always up and personal, ready to serve. I can't recall the young woman's name that was there with him, however, she was just as welcoming and accommodating. Great Jobs guys ... by the way, I am the guy you offered the "kisses" .... LOL

OSMUND H 
Rating:
5.0

Everything was in order and everyone was very polite.

Tallie W 
Rating:
3.0

While returning the u haul my personal vehicle was parked and hit by another renter from that location the associates of u haul was no help of the matter

Latisha J 
Rating:
4.0

Customer did not leave a comment.

Earl W 
Rating:
5.0

Very professional

Rickey A 
Rating:
5.0

Experience was absolutely professional and accommodating.

Michael L 
Rating:
3.0

Customer did not leave a comment.

Jaylen P 
Rating:
5.0

Customer did not leave a comment.

Gladys S 
Rating:
5.0

Customer did not leave a comment.

RAYSHON H 
Rating:
5.0

Customer did not leave a comment.

Nikkia H 
Rating:
5.0

The customer service at this location was awesome and they were very friendly.

Angela J 
Rating:
5.0

The man who waited on me was very nice and clear. I’d recommend this Uhaul distributor to ithers.

Francine W 
Rating:
5.0

Excellent customer service.

Edward P 
Rating:
5.0

Loved the customer service 👌

Robert M 
Rating:
5.0

Customer did not leave a comment.

EDFREM L 
Rating:
3.0

Customer did not leave a comment.

Jay D 
Rating:
3.0

Customer did not leave a comment.

Martina A 
Rating:
3.0

Customer did not leave a comment.

TANYSHA M 
Rating:
5.0

Customer did not leave a comment.

WIlliam W 
Rating:
1.0

The worker Carlos at the uhaul on 8737 S Ashland where very disrespectful. Really bad attitude and didn’t want to do his job

Sherry B 
No reviews have been submitted for this location.

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