Customer Reviews for U Stor It
(U-Haul Neighborhood Dealer)

507 reviews

8737 S Ashland Ave   Chicago, IL 60620

(773) 928-1064

Location Hours

  • Mon-Fri: 9:30 am - 4 pm
  • Sat: 10 am - 4 pm
  • Sun: 10 am - 1:30 pm

Services at this Location:

Contact Us

(773) 928-1064

8737 S Ashland Ave
Chicago, IL 60620

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 4 pm
  • Sat: 10 am - 4 pm
  • Sun: 10 am - 1:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TROY H. 
Rating:
2.0

Transmission is gone on rental would not pick up speed. Customer service rep was polite.

TABITHA W. 
Rating:
5.0

Customer did not leave a comment.

KENTON D. 
Rating:
4.0

Customer did not leave a comment.

DARRYL M. 
Rating:
3.0

Get more bigger trucks thank you so much

YOLANDA M. 
Rating:
4.0

The van had change oil soon. I was worried that may make the van not work properly. My over all experience was good.

SANDRA F. 
Rating:
5.0

Customer did not leave a comment.

TROY H. 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
5.0

No equipment was on site for rental ie supplies or dolly

Daniel B. 
Rating:
3.0

Well first of all, we did not know that we needed to verify the miles before driving off. Had we known that we would have checked the miles before we left. We were told to check gas. Which we did. As a result, we were charged for driving 118 miles when we only drove 63. So not only are we not going to use Uhaul again. Nor are we going to recommend Uhaul to our friends!!!

Hudson M. 
Rating:
5.0

Customer did not leave a comment.

LOVETTE C. 
Rating:
5.0

Customer did not leave a comment.

Besnik K. 
Rating:
5.0

Customer did not leave a comment.

MARIAH F. 
Rating:
4.0

Get more trucks

MARCELLO D. 
Rating:
4.0

Customer did not leave a comment.

CARMEEL W. 
Rating:
1.0

Call your customer back when they have a concern.

TRACY M. 
Rating:
5.0

Ordered equipment rental but was not available and was not notified

Donna S. 
Rating:
4.0

The back door on the truck the hinge came off and wouldn't close back! I called a nd never got an answer! I emailed and waited so long, the person with me fixed it! This was after waiting for so long! Someone called about 8pm! I was home than!! I really didn't like being stuck somewhere for so------------- long!!!!

Marsha W. 
Rating:
5.0

Customer did not leave a comment.

ALBERT S. 
Rating:
5.0

Just keep it well clean and maintenance.

Barion J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
3.0

Customer did not leave a comment.

CAROL B. 
Rating:
4.0

Customer did not leave a comment.

Alexandre Y. 
Rating:
5.0

Early check in online was a plus. Took less than 10 minutes and I was on the road.

Michelle B. 
Rating:
5.0

Good as always

Kenneth C. 
Rating:
5.0

The reps were so pleasant and professional. They made the process so simple and easy. They made sure I was taken care of and got everything I needed even when I thought I didn't need it.

PRISCILLA C. 
Rating:
5.0

This was my (2) time renting from this location!!! So I must give them 👍🏾👍🏾 Up.😊

Latanya S. 
Rating:
5.0

The employees at this location are top notch. They are thorough and efficient.

ELONDA J. 
Rating:
5.0

Customer did not leave a comment.

SIERRA W. 
Rating:
5.0

Quick check in and check out

Akilah B. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
4.0

The vehicle was not cleaned and the doors needed to be opened manually. I also did not understand why the side door was permanently sealed. There were items that could have been put in on that side to reduce the effort to climb in and out of the vehicle. It would also be nice if they asked if you wanted certain things explained (i.e. the location of the gas compartment). However, employees were cordial.

Candace W. 
Rating:
5.0

Customer did not leave a comment.

Sylvia W. 
Rating:
5.0

Customer did not leave a comment.

SHAMIKA W. 
Rating:
4.0

Customer did not leave a comment.

LADONNA J. 
Rating:
5.0

Everything was good

Valeria G. 
Rating:
5.0

Customer did not leave a comment.

LEHMAN M. 
Rating:
2.0

Customer did not leave a comment.

RODRICK J. 
Rating:
5.0

Customer did not leave a comment.

RUBEN R. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN G. 
Rating:
5.0

Nothing everything was good

Charles W. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

WALTER H. 
Rating:
5.0

Customer did not leave a comment.

Donisha B. 
Rating:
3.0

Customer did not leave a comment.

Gina B. 
Rating:
4.0

the trucks are in bad shape and need to be better maintained.

Debbie H. 
Rating:
5.0

Customer did not leave a comment.

Shanise C. 
Rating:
5.0

Love this location everyone is very professional and kind!

DONNA A. 
Rating:
4.0

Customer did not leave a comment.

WHONDA C. 
Rating:
5.0

Great place super clean office,truck and location,staff super friendly and polite if I ever need storage this is the place I'll be ...

Carlos J. 
Rating:
5.0

Customer Service was Great I was in & out no problems.

Latonya M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Pixie D. 
Rating:
5.0

Customer did not leave a comment.

AVERY E. 
Rating:
5.0

Customer did not leave a comment.

SHERMANE T. 
Rating:
5.0

Customer did not leave a comment.

percy J. 
Rating:
5.0

Customer did not leave a comment.

Tatiana I. 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY W. 
Rating:
5.0

Everything was perfect! I want to thank Sanjay for exceptional customer service.I would highly recommend this site for UHaul truck rentals

On Drea S. 
Rating:
5.0

Customer did not leave a comment.

rhoda L. 
Rating:
5.0

Staff are super friendly and polite ...

Carlos J. 
Rating:
3.0

Customer did not leave a comment.

CARMOLITA C. 
Rating:
3.0

I was given horrible customer service on the call in number. My uhaul was transferred to a different location with out proper notification. I was super displaced and no empathy and sympathy was showed from the staff

jerode R. 
Rating:
5.0

Customer did not leave a comment.

Ricky C. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
3.0

Customer did not leave a comment.

Frank T. 
Rating:
5.0

Customer did not leave a comment.

Shakiema J. 
Rating:
1.0

Interio was filthy. Sauce drippings all over dash and cup holders. Storage area is the truck was not cleaned. Paper, debris, and other miscellaneous things . There were roaches in the truck. This is unacceptable!

Roosevelt H. 
Rating:
5.0

The Customer Service was exceptional and very helpful.

ODEL S. 
Rating:
5.0

Customer did not leave a comment.

Ernestine M. 
Rating:
5.0

Nothing

Sharon K. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
4.0

The customer service was great. However, Someone had urinated in the seat. The smell was bad.

Glenn F. 
Rating:
5.0

Staff was very efficient and helpful

Bounlay B. 
Rating:
5.0

Customer did not leave a comment.

Wilean M. 
Rating:
5.0

Customer did not leave a comment.

Kim A. 
Rating:
5.0

Customer did not leave a comment.

Marsha J. 
Rating:
5.0

Great staff

Tony S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

ARNISE W. 
Rating:
5.0

Customer did not leave a comment.

Chatonya B. 
Rating:
5.0

Customer did not leave a comment.

VALERIE S. 
Rating:
5.0

Great customer service!

Tamra A. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
2.0

Customer did not leave a comment.

abrein T. 
Rating:
5.0

The overall experience was great. My one flaw was that the trucks steering wheel was uneven when in operation.

Ashley J. 
Rating:
4.0

Customer did not leave a comment.

Cassandra H. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

Leslie W. 
Rating:
5.0

customer service was great and rental and equipment was ready.

ODESSA M. 
Rating:
3.0

Rental requirements such as needing to list multiple contacts was insulting. Also your policy to not accept customer insurance increases the rental price making it higher than other companies. I also don't understand your policy to bill the customer in advance for anticipated mileage instead of charging for actual usage when the vehicle is returned.

William B. 
Rating:
5.0

Customer did not leave a comment.

E D T. 
Rating:
3.0

Make sure that the inside of the truck is clean and wiped down for next customer. Especially during this pandemic. I was very upset with the inside of the truck were we sit

Randolph B. 
Rating:
5.0

Great people!

Michael B. 
Rating:
4.0

Make sure that you rent a dolle cause this time I completely forgot to ask but it's their job to ask the customers of needing to rent their equipment

GUADALUPE H. 
Rating:
5.0

Customer did not leave a comment.

Frank T. 
Rating:
3.0

Customer did not leave a comment.

Darquite' J. 
Rating:
5.0

Customer did not leave a comment.

kimberly R. 
Rating:
5.0

All was well

Kimberly S. 
Rating:
4.0

Customer did not leave a comment.

Eric W. 
No reviews have been submitted for this location.

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