Excellent Job 87th Street uhaul always warm and polite. Keep up the good work. Be back soon😊
TALLIE W
Customer Reviews for U Stor It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The representative at the store was very polite explained everything in detail and was pleasant when I entered the store.
Joshua JLocation was fine. But bad experience over all with Uhaul. Will not use Uhaul again
Steven SThe agent at the rental location was very knowledgeable, helpful, and courteous. She provided OUTSTANDING customer service! I will return to this location whenever I need a rental!
Jacquelynn KStaff were very friendly, courteous and professional and welcoming during my personal encountering. After a few humorous moments, business was swiftly concluded. Upon returning rental, the same interactions occurred.
lemuel h👍
FRANCISCO TContinue to be kind & pleasant
LETICIA MEverything was nice.
Aaron RNone
Aaron GPlease, get your peoples some help at the 87th Ashland location in Chicago 😟😒😑
Viola HMy once you can have the vans washed
TALLIE WThe 2 workers at this location were less than stellar. Nothing like walking into a store location and interrupting the workers having a full blown work related conversation barely stopping long enough to greet the customer. Renting with U-Haul is pretty much self service and so when the male employee stopped talking to inarticulately explain how the self service portal worked he then got an attitude because he needed to manually enter my ID and asked me the strangest question, my birthday while he was holding my ID in his hand. Overall I don't like the employees Bad attitude, the rental truck was just ok and ran hard like a transmission issue on the horizon.
Felicia RWas told office closed at 6:00pm. Office was closed at 5:45pm.
Emily GI told the associate, I rent from U-Haul all the time and was never charged this much, or charged for 30 miles ahead of time so she gave me the keys with no directions on how to locate or where the drop box was to return and when I came back in and asked for help she responded I thought you do this all the time so in reply I had to let her know yes I do and they normally tell me which truck I’m going to get also the location of a dropbox, but I had to come back for her to tell me to look at the numbers on the key and to look at the vin number on the truck 😳 but she ended up pointing to the truck that was directly outside the window.
Felicia TNothing everything is in place.
TALLIE WYou can let me know exact charges before I leave store. Agent was very nonchalant and unwilling to help me determine the amount that would be charged to my card
David WEverything is on the point keep doing what your doing.
TALLIE WJust keep doing what you do I like this location
Yulanda DEverything was excellent with me
Belinda MN/A
PATRICIA GTerrible service and professionalism. Communication was poor as well. The Representative was very unprofessional and he gave me incorrect information. I pray I never have to visit that location again.
RENAE JGreat service
Anton HYou are superior and great
Angelo CThe service was great I was treated with respect and welcomed. I would like to see more smaller vehicles
TALLIE WEvery time I have returned a truck there the women were rude and have very nasty attitudes.
Pamela GRemove the two very disrespectful employees that were in the office today between 11:45 and 12:00 today.
Lance NNothing
Veronica HGreat customer service! Thank you!
INDRE VGood service
Anthony TEasy process and very professional u stor it worker at this location.
Tanesha CEverything was great
Latricia WBecause the truck sit air freshener would make it a lot more pleasant to drive overall 👍🏼👍🏼
Flora JThe interior and the inside of the back of the truck was filthy. Should have received my receipt when I returned the truck. It took 24 hours to receive a receipt. Very disappointing.
Lance NCarlos is my guy. Always up and personal, ready to serve. I can't recall the young woman's name that was there with him, however, she was just as welcoming and accommodating. Great Jobs guys ... by the way, I am the guy you offered the "kisses" .... LOL
OSMUND HEverything was in order and everyone was very polite.
Tallie WWhile returning the u haul my personal vehicle was parked and hit by another renter from that location the associates of u haul was no help of the matter
Latisha JVery professional
Rickey AExperience was absolutely professional and accommodating.
Michael LThe customer service at this location was awesome and they were very friendly.
Angela JThe man who waited on me was very nice and clear. I’d recommend this Uhaul distributor to ithers.
Francine WExcellent customer service.
Edward PLoved the customer service 👌
Robert MThe worker Carlos at the uhaul on 8737 S Ashland where very disrespectful. Really bad attitude and didn’t want to do his job
Sherry BThe manager at this location is amazing. She did what ever she could to help me out with my rental. Excellent all around the board. If you want to have a good experience come to this location
DOANE AKeep up the good work
TIMMIE SThe truck was dirty and a lot of ice in the back of truck and my stuff got wet and when I tried talking to the attended she was very unconcerned.
Marlene WMake sure your mileage is correct. Thieves
lenora pIt’s crazy that the young lady in the office remember me. I move every year and the last couple of times I have been to this location
Eve S