Customer Reviews for U Store It

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U Store It

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maithel N.
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Have clear directions for the key drop-off. I had to drop it through the mail shoot.

Michael B.
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Customer did not leave a comment.

Amy L.
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It was hard to find the keys to the truck on check in and when I checked the truck back in ,I did everything I was suppose to per the online instructions and 2 days later I get a call wanting to know when I was bringing the truck back. I told them I returned the truck the same day per our rental agreement and I followed the instructions and checked back in with the smart device since the location was closed. There was also no place to drop the keys so I locked them in the back of the the truck box per there instructions, the keys were locked in the back of the truck box when I picked the truck up also. Although I checked the truck back in per our agreement it was stated I didn't check the truck back in and was charged 20 dollars for uhaul to do it and I also had to ho to the location and show them where the keys were located and give the the combination to their own lock, the same lock that that was on the truck when I checked it out and had to call uhaul to get the combination to it. I would like the 20 dollars reimbursed due to that I did check out on the app and was told I didn't. I hate being called a liar when I did what I was suppose to per our rental agreement.

Robert P.
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More Trucks in Amarillo

Anna W.
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Customer did not leave a comment.

MARCY A.
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Clerk did not know what she was doing, didn't know how to type, and worked slower than any CSR we've ever dealt with.. Took over 30 min to get truck and we were the only ones there!

Tim M.
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Return was simple as planned. Nice professional person at UStore in Amarillo.

No reviews have been submitted for this location.

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