The lady was very friendly and explained anything I asked. I definitely recommend coming to this location on Holland Sylvania rd.Laura B.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Chellsie E.
Thank you Jessica for your help! This is the second time you have helped me out. Thank you!Erin H.
Customer did not leave a comment.Ashley D.
They haven't given me my refund yetVicki D.
The rate of my gas coverage changed from 28 dollars to 7 dollars.Jason P.
Customer did not leave a comment.Richard B.
Excellent customer service especially Jessica!Thomas E.
Keys were not in lockbox, had to get assistance from employee inside building. Overall was very easy to pick up truckKevin N.
Customer did not leave a comment.Paul J.
Excellent, friendly service.Chris F.
Jessica Savitt was awesome too. It was amazing!! We went over 4.3 mi. And no charge. There system wouldn't allow her to charge us. Lol... God has shown his favor every time I've driven Uhaul over the years!! Thank you ladies for the amazing customer service!!Steffanie D.
Customer did not leave a comment.Ray B.
Customer did not leave a comment.Ethan B.
Great servicePatrick A.
No commentPamela M.
Representatives were very friendly and helpful. My only concern was the truck was stated as having 1/2 tank of gas, however it was a bit below a half tank.John G.
no problemsMichael H.
Customer did not leave a comment.James R.
The only bad part of the experience is the mobile check in. I tried it and one of the first steps was the â€œlocationâ€ portion. It could not locate me even though my location was on inside my phone. Maybe you should have a button that says skip this part and continue to check in. Luckily, I had an email from uhaul earlier that day that I just sent them an email with the photo of the gas being full and the mileage and they did not charge me an extra day or the additional $20 employee check inErin H.
The staff was super friendly and polite and most definitely will be renting again from that location thank you so much for the quick serviceLeticia S.
Everything with the rental went great!! Jessica did an awesome job!! She was very personable and explained everything in detail. Luckily we bought the additional insurance which covered the broken little side mirror when someone accidentally bumped into it!!! Whew!Peggy M.
Customer did not leave a comment.Shepard M.
When I called to schedule the rental, I was given a couple choices on where to drop the truck off in Cincinnati. I picked the one that was less than a mile from where we were. When I went to pick it up, I was asked again where I wanted to drop it off. I said the one that was less than a mile from our location, that the person who I reserved the rental from told me about. The person at the Toledo location where we picked up the rental had no idea which location that was. She had me look at a very general map and had me pick one. It was not the closest one. I wish the person who took the reservation would had given that information to the Toledo location. That was the ONLY thing that wasn't 100%.jean H.
I dropped my uhaul off through the app! Everything was very self explanatory!Sarah F.
Customer did not leave a comment.Scott P.
The drop off box for keys is not orange like the website says and shows. It is also not properly labeled for uhaul key drop-off. It is a black box simply labeled "U-Store payment and key dropbox" Spent 15 minutes trying to decide if that was the correct box to leave my keys in while uhaul customer support was busy. Would only recommend if the key drop off box was addressed.Austin E.
had my mom call for me and the lady was nasty and rude, i received a text message saying the truck was not there and a family was waiting for it. when the truck was dropped off. the lady put my deposit on hold and said she had no cash and didn't feel it was her responsibility to give me my deposit back. we put gas into the truck before returning as well as the truck was as clean as when i got it. will never use this location again i would rather drive farther away to a different locationTaylor S.
Customer did not leave a comment.David G.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.Alexander K C.
Great customer service and great equipmentRalph K.
Customer did not leave a comment.Stanley L.
Customer did not leave a comment.Lisa F.
Customer did not leave a comment.Sandra T.
Worse experience ever. I rented Uhaul a lot but this was my worst experience.Said on paperwork $72 But had to give $100 because I was paying cash after I turn in truck now costs $106 never have I ever rented a truck for $29 for the day and my rest of deposit wasn't returned that's a difference of $34.No more renting Uhaul and going to Tell Everyone how I got ripped off!!!!MARY N.
Your online ordering system is terrible. I understand it could be difficult to coordinate all the rentals, but I had 3 different pick up sites sent to me at one point or another. I got "lucky" that the final pick up point wasn't too far from my home.Bryan C.
Customer did not leave a comment.thomas N.
Customer did not leave a comment.Toby D.
I ended up going above this office to get things straightened out satisfactorily. The office charge me for an additional day, because she had not checked the truck in until late in the afternoon, when it had been brought back the night before after they closed. HOWEVER, when I spoke to the regional manager, he was very courteous, and resolved my problems immediately, although, because of electronic refunding, as usual there was a couple days before I git my money, but that was not UHaul's fault.DAVID R.
Customer did not leave a comment.Dawn A.
Customer did not leave a comment.Joshua M.
Nothing- customer service was impeccable, check-in/out was quick and friendly. Would absolutely recommend!Christina F.
Customer did not leave a comment.Diane P.
Customer did not leave a comment.David S.
Customer did not leave a comment.missy L.
Customer did not leave a comment.Autumn C.
This location was not necessarily the reason for the low grade. This whole 24/7 pickup procedure was absolutely ridiculous. It took 5 phone calls to the office to get the rental entered online. Then it took over an hour and two separate trips to truck location to finally get the truck. The verification process was way too complicated. That was only made worse by employees who are not well versed in what may cause the problems. First problem was that the pick up time listed must be very close to the time of actual pick up or the process does not work. All of your employees should be aware of this fact as the system does not work without it. A fact that I figured out on my own. Add to that, everytime I went into the verification process it asked for me to retake all the pictures again and again. I took our driver's picture at least 5 times. The second contact information when they tried to call our grandson answered but could not hear what the agent was saying so I was told it could not be verified and then they ended the process online and I needed to start all over again. The second online agent put everything right through even though they never checked the second contact information. Over all a VERY BAD experience. Not sure I wil try it again.James F.
Everything was great!Michelle B.
Customer did not leave a comment.Carmen M.
Customer did not leave a comment.Yvonne M.
There was no dolly or blankets in the truck when we picked it up. We had to drive to a different location to pick up the dolly ourselves because this location did not have any on the property.corinna A.
The lady that helped us. I think her name was Robin. She was absolutely awesome!Cynthia M.
Customer did not leave a comment.Karen M.
Everything great. Thanks!!!Kurt F.
Rhonda A. Was wonderful, very caring and considerate. She really helped make the pressures of moving bearable. In the past my experience with uhaul personnel wasn't the greatest but she restored my faith in uhaul. I appreciate her and all her assistance.Tifani R.
Renting the truck was a hassle. I reserved the truck at a nearby rental location for a one-way move. I was told however that someone from U-Haul would contact me to verify where to pick up the vehicle, this never happened, I called U-Haul at 4:00 the day before I was scheduled to pick up the truck. I was on the phone for an hour and a half, waiting for someone to answer my simple questions of where to pick up and more importantly, where to return the truck as I was doing a one way trip. After enduring my long wait, I was told that I could not pick up the truck at the location I reserved it but a location 20 miles further away and that an extra 20 miles were added to my contract for the inconvenience of having to drive further to get it. What about the 20 miles back to my home to load the truck? What about the inconvenience of waiting on the phone for 90 minutes?? So off to the new pick-up location we went. It appeared that I was the first ever to do a one way trip from this location as they were of no help in determining where I could drop the truck off at. They suggested a drop off location 30 miles from my destination. I asked about 2 other locations that I found on-line while waiting that were within 5 miles of my location and they said they didn't have any record of them. I finally told them I would just call u-hail when I was ready to drop off the truck and take it to the nearest dealer I could find. I ended up taking it to a location 5 miles from my destination. Overall, the truck was rented, loaded, unloaded, and returned and everything that needed to be moved, was moved. It was just a struggle to get information from U-Haul.John L.
Customer did not leave a comment.Janette W.
Customer did not leave a comment.vicki N.
Smelled like cigarette smoke in the entire vehicle. It was awful!!! I will never use this location again. Terrible experience. Then when I went to checkout I am getting charged for a cleaning fee that I didn't even do!!Matt E.
I was double charged, so I have to call this morning and get that handledHeather T.
Van was dirty even though there are signs posted that you will be charged $25 if it's not returned clean. Was supposed to pick up the van at 8, but the app kept crashing. Decided to wait until they opened at 8:30 but no one came until 9:30. So had to wait 1.5 hours for our rental. Then when we went to return, there was a sign that the manager would be right back but we had to wait 25 minutes to return our vehicle as well.Mayur S.
Customer did not leave a comment.Roxanne S.
Customer did not leave a comment.CAROL S.
Perfect!! Hardworking and friendly!!Deanna C.
I returned the trailer Sunday night after hours, one day early, it was due back Monday at 11am. I got a call Monday, they left a message asking about the return. I returned the call on Tuesday giving them the information. This location charged me for an extra day. I emailed them twice asking for the charge to be removed. No answer as of yet.Michael C.
Customer did not leave a comment.lisa M.
Customer did not leave a comment.Louis B.
Customer did not leave a comment.Miki P.
Customer did not leave a comment.Stephanie W.
Customer did not leave a comment.Michael V.
Customer did not leave a comment.dale B.
UHaul screwed me over. I confirmed a van near my house and THEY confirmed a van the furthest away from my house without going into another state. :( My mileage was tripled so now I know why. I called and was put on hold for over 30 minutes and gave up. I drove across the city to get my van...passing 4 other U Haul rental places. Will inform anyone and everyone that this is shady and not to trust. The lady at the place I DID go to was very nice and professional, but, U HAUL SUCKS and lies and swindles their customers. My 19.99 van rental ended up originally being $56. I will never use them again because of this.Barbra C.
The ramp was iced over. We couldn't use it at all, very disappointing and an inconvenience. We paid to use all parts of the truck and we couldn't even use the ramp due to the ice on it, definitely a safety concern.Chanthaphone P.
Both of the ladies that work there are very nice and very informativeScott B.
Customer did not leave a comment.Lauren L.
Customer did not leave a comment.Mark E.
Customer did not leave a comment.Emily M.
Great service! Very satisfied...Leanne E.
Fast, friendly and good price!!Linda C.
The experience was quick and easy. Your representative was very friendly and helpful.John G.
Customer did not leave a comment.Daniel F.
Customer did not leave a comment.gregory G.
New truck. Helpful staff. Easy on and off the highway. Gas station just down the street to fill up upon return.Scott J.
I was told to return the van with a full tank. That I did. I went less than 40 miles. But when topping off the tank it took over 4 gallons. This was a new GMC Cargo van. I was told it had a full tank. It did not. They were closed when I returned it. Called and told them the story and was told U-Haul doesn't do that type of a refund. The gentleman (?) told me I should have put a couple of dollars in and checked the gauge I thinlk that answer is Bulls**t. I just did as I was told when I rented it. DO NOT RENT FROM U-HAUL ! The amount wasn't that much. A small refund as consideration would have been greatly appreciated. It's not like they they were not making any money on the rental RichardRichard S.
Keep up the good work! Fully satisfied.carol R.
Kind understanding and very clean and helpfulJohnathon E.
Customer did not leave a comment.RAY P.
Customer did not leave a comment.Matt H.
Customer did not leave a comment.Rafeal M.
Store was clean and manager was extremely kind. Transaction was smooth and easy.Ryan S.
Rhonda was just wonderful great personality very personable I would recommend this facility to all my friendsTammy M.
Customer did not leave a comment.NICOLE F.
Try harder to make reservations available at a customer's preferred location and/or give credit or not make customer's pay for additional miles when equipment is available further away from where requested. Budgets are tight when moving and extra miles at $.99 a mile really add up very quickly.Tina B.
Customer did not leave a comment.James S.
Customer did not leave a comment.Wyatt V.
Do not charge insurance fee without asking first. Double check the marker on the gas. My overall experience was horrible. Will never use this location again and never recommend it to family or friends. I felt like the staff tried to charge me extra fees multpile times for their monitary gain.Alexis R.
Customer did not leave a comment.richard M.
Was unsure if they would allow my truck to be checked in. Had to call the manager.Kevin P.
Customer did not leave a comment.kari C.