Customer Reviews for U-Haul Moving & Storage Of Edmond

Rating:

5.0

Close and easy

Rating:

4.0

If I had been greeted either time I entered at pickup or drop off instead of waiting for someone to acknowledge me, I would have given 5 stars. A "we'll be right with you" would be sufficient. Instead it took multiple employees walking past me (some back and forth) before anyone asked if I'd been helped.

Rating:

5.0

The on-line experience is bad. It is not optimized for the phone & that is how most customers will access the service. There is no way to quickly find out who in your area stocks a 2-wheel car tow dolly. Why is that? Why is it not optimized for that? The best way to find out is to drive around w/ maps or word of mouth until you find a dealer that stocks one.... That's what I did, and it took a lot of time. The current phone tree process is untenable and unacceptable. The dealer on Broadway is outstanding!

Rating:

2.0

Stag was friendly but they did not add enough hours to my trip after knowing my address and the place where I would drop off. It was not the location but the transportation call afterward that should have known this information

Rating:

4.0

CHECK TIRE CONDITION !!!!!!!!!!!

Rating:

5.0

Whatever you're doing here, keep it up! I was really happy with the service when I first arrived, and I was still happy when I returned the equipment.

Rating:

5.0

Very efficient group.

Rating:

3.0

I pulled up to the “Vehicle Return” spot, where a sign read to wait in your vehicle - a U-Haul person will be out, or words to that effect. I waited more than 5 minutes - no one came. So, I took a photo of the mileage in and fuel level, grabbed my contract and walked back to the office. There were four employees inside - it was hot outside. This was a one way trip - from Fairland, OK to Edmond, OK. I had three boxes and and an unused roll of packing tape I had purchased in Fairland and wanted a credit back. The first employee, a female, didn’t know how to give a credit back on my credit card - part of the problem seemed to be a different price for the roll of tape charged at Fairland $8.99 versus the price in Edmond of $6.95. But also, the billing was done through Automotive of Fairland Storage, which apparently was a different system from U-Haul. Then I very helpful gentleman looked at the problem and said the U-Haul system was telling him the only thing he could do was to give me a card with the credit on it that I could use only at U-Haul locations. He said that was unacceptable but didn’t know how to give a credit back on my card. He said he would call someone and try to figure out how to give the credit back. I had been inside for at least 20 minutes when my wife, who had come to pick me up and had been waiting in her car, came inside and asked what the problem was and why it was taking so long. I said I was going to call Tonia Roach at the Fsirland location as she has been doing this for 30 years, seemed to know the systems, and had been extremely helpful in our dealings with her - I thought she would know how to do the credit and could tell the man at the Edmond store what to do. She said she was going to call her AFM and would get back to me. The man in Edmond took my phone number and the information and said he would work on it (his manager was out on vacation) and promised he would get back to me. So, after a lengthy time in the office trying to get the credit , we left knowing that we had two people working on the credit and trying to figure out how to do it, and that one of them would get it done. It wasn’t long before Tonia called me and said she’d figured out what to do, and I quickly received two emails correcting the credit back to my credit card. Both locations were friendly and worked to get my credit done.

Rating:

2.0

The equipment pass retirement time!!

Rating:

5.0

The online check-in process was frustrating. I spent about 30 minutes trying to complete it because some of the vehicle information didn't match what was actually on the truck. For example, the starting mileage was off by one mile, and the fuel gauge shown in the system wasn't an exact match to the vehicle. After correcting the information, the website froze on the final page and would not let me submit the updated details. I was eventually advised to leave it and proceed with the rental. As a result, the correct starting mileage and fuel level were never recorded, which made me concerned that it could affect the charges when I returned the vehicle. If I had only rented the truck for one hour, I would have lost half of my rental time just trying to complete the check-in. I also think the fueling instructions could be clearer, as it wasn't immediately obvious what fuel level I was expected to return the vehicle with. Aside from the check-in issues, the truck itself was great, and the overall rental experience was good.

Rating:

5.0

Most efficient rental experience including Penske, U-Haul, and Ryder. I was in and out in less than 2 mins and treated extremely well. Share this location as a benchmark for other owner/operators.

Rating:

4.0

The staff when we arrived, were very personable and understanding and sympathetic to what it happened. They took time to explain everything and give us directions so we could get the essentials for the overnight state that was required.

Rating:

5.0

the ladies at this location went above and beyond on the hottest day of the year with a trailer rental . this will be my go to Uhaul location going forward, great job ladies

Rating:

4.0

I discovered some maintenance items on the auto hauler after I left. One of the straps was fairly frayed, the ground wire had been partially cut, and the left rear marker light was intermittent. I didn't judge it unsafe to use and the drop off location took care of the issues. But more attention to detail, especially on safety items, is warranted. I did appreciate the gentleman's tutorial on operating the auto hauler. It had been a few years since I used one and he did a great job giving me a refresher.

Rating:

5.0

Husband lost $1100 cash in cab of truck but it was his fault. Otherwise a great experience & staff very helpful. Thanks

Rating:

5.0

Nate was the best. We had a small change of plans the day of the move.. Nate was very helpful in setting me up with the right vehicle, and a different person driving. And check out at the return of the vehicle was a breeze. Very helpful, efficient and professional. Thank you. Smooth move!

Rating:

5.0

Personnel folks are 1st class-all are polite, well trained, and provide great customer support. The rental truck was clean, but the suspension and motor were getting tired-138,000 miles plus on the odometer. Overall, a great U-Haul destination.

Rating:

3.0

The truck was loud but ran ok it was however clean

Rating:

5.0

Awesome experience! A++ all around

Rating:

5.0

We needed a U haul truck immediately and they had one for us. in and out with good timing. Very nice agents.

Rating:

4.0

I was charged (by the app) an extra $40 for mileage. However, I do not believe I could have possibly exceeded the mileage I was supposed to have been allowed.

Rating:

5.0

Staff was great, they did have to deal with a down computer system and the handled that like Champions.

Rating:

4.0

Front desk people were very helpful and greeted you with a smile.

Rating:

5.0

Friendly and efficient. Very easy transaction!

Rating:

4.0

The checking in was a little difficult. Luckily my grandson was there to enter the info. It was late at night and saw nobody there

Rating:

5.0

Lacey was awesome for the return. Couldn't be happier

Rating:

5.0

The manager was excellent—very collaborative and always willing to help customers. I really appreciated their support and enjoyed working with them

Rating:

5.0

Very happy with all the help we received from the Edmond Oklahoma store being new to the state and moving in hot conditions I feel the staff went above and beyond thank you all for pointing us in the right direction.

Rating:

5.0

This is my favorite location. I have used this location several times, I appreciate your staff so much! Thank you for the excellent services you offer and provide for your customer's needs! Have a blessed day!

Rating:

3.0

Ramp on 26 foot truck was to short and made it very difficult to load and unload. Whoever decided on a ramp that short apparently never moved!

Rating:

5.0

Staff we very helpful.

Rating:

5.0

I asked the girl behind the desk why are you charging me $1.19/mile AND I still have to pay for fuel. She could not answer this question. Said It’s just what we charge all customers. Then said everyone has to pay that. I didn’t ask who pays this nor did I ask what customers pay this fee. I said to her Apparently you can’t answer this question so Whatever. She stomped off all huffed up, guess I taxed her brain asking questions about her job she couldn’t answer. Truck performed great, check in was easy.

Rating:

5.0

Place is nice and folks have always been helpful

Rating:

4.0

One of the trailers we used was older and needed some maintenance (some rust, etc. that made adjusting the mechanisms and hitching it difficult).

Rating:

5.0

Everything went as planned. Great service from Nathan and his team.

Rating:

5.0

Staff was awesome- especially Bria (sp?) who checked us in. Smooth process and great vehicle!

Rating:

1.0

The prices not the same on the screen.they said it's went up in last 3 months! But they don't change it on the screen.

Rating:

1.0

I didn't rent an uHaul. This is my info but the ID and card used was someone else. This is bad for liability reasons. Had to call customer care to ask why my info was used for this rental.

Rating:

5.0

Lacie H made the transaction especially nice. Being "older" I am not the best with electronic stuff. She didn't make me feel dumb and got everything done quickly.

Rating:

3.0

Renting and pick up was great. Returning customer service was rough. Waited for 20+ minutes at the return location specified by signs. No one came out. Processed myself on the app. When I got tired of waiting, I began walking in and a rude worker told me to wait as he had other things to do. After waiting that long, I gave him my key and told him I was leaving and he could figure it out.

Rating:

5.0

Great customer service! Everyone was so nice! Thank you!

Rating:

5.0

Awesome job returning. Fast and quick service

Rating:

2.0

Everything was great, until I stopped to pick up the rental Lady acted like she was annoyed having to help a customer, definitely gave me “ the go away vibe.” The guy that finally helped me, was great, very professional. I’d avoid this location.

Rating:

5.0

Quality service

Rating:

5.0

Staff was friendly and helpful.

Rating:

1.0

I forgot to take out solar powered battery bank on dashboard at return and I never received message about this item. Probably stolen by other employees without putting in lost and found box.

Rating:

5.0

My service was prefect here in Mannford and in Edmond.

Rating:

1.0

Provided wrong truck, wrong mileage, wrong license plate, wrong fuel level. Had get back in line for 25min to get help to correct it before I could even leave. Not good customer service at all, always under staffed

Rating:

5.0

Samuel R was an amazing employee and person, and did an excellent job checking me in and hooking up the trailer. Would highly recommend this location based on my interaction with him. He represented you very well.

Rating:

4.0

We did not like having to upload our licenses in the app at the store. It was glitchy and wasted time when a human in front of us could have copied the license quickly. Also, when I used the app on the road to hire movers, it kept giving me an error when I tried to check out. I then called the Edmond store to get someone hired. She did it fast for us. The truck worked well and the staff were great!

Rating:

4.0

Location is great. The self check in on the app is buggy when trying to take pictures of the truck. And then the self performed return process on the app didn’t say what to do with my rented dolly.

Rating:

2.0

I just don’t like indoor storages. After I cancel my reservation they still charge me and took money out of my account. I didn’t like that. Other than that service was ok.

Rating:

4.0

Had no problem.

Rating:

5.0

The service was excellent and friendly. Very fast in and out from the time I arrived to the time I picked up the truck. The storage unit was clean and easy to access. Thank you!!!

Rating:

5.0

Great customer service.

Rating:

5.0

Well kept and easy to access

Rating:

5.0

Very professional & friendly & helpful.

Rating:

3.0

I was promised a lock and never received it.

Rating:

5.0

Staff there were extremely friendly, helpful, and understanding especially the management. Great group of people, wish all uhaul locations were just like this location.

Rating:

1.0

The facility manager is very rude

Rating:

5.0

My experience with storing my stuff at this facility was better than expected and I would definitely tell friends to use this facility as storage.

Rating:

5.0

I have nothing but praise for the whole family process. I’m in a very stressful situation and our whole u-Haul experience (from renting the truck to renting & moving into the rental) has been great!

Rating:

5.0

Staff was amazing and very helpful and accommodating thank you! 10-10 recommend

Rating:

5.0

Very helpful.

Rating:

3.0

Don’t think I received a free lock

Rating:

5.0

Have been a repeat customer for many years. No better proof of satisfaction than that. , Edmond, OK

Rating:

2.0

The facility is nice, moving in my unit was easy. Upon moving out, I felt that the customer service was poor. I emptied my unit and immediately went to the office to let them know, but nobody was in there. Every single staff member was outside, leaving the desk unmanned.

Rating:

5.0

They were very helpful

Rating:

5.0

None

Rating:

5.0

Everything was excellent Thanks

Rating:

5.0

Very pleased with the whole experience.

Rating:

5.0

Edmond site team are state of the art pros and facility very clean and neat . Peace of mind !

Rating:

2.0

Issues with check in, no dumpster for use. Long wait times. Formal complaint being made with U-Haul.

Rating:

5.0

Thank you to all for always maintaining company polices and being very nice and very accommodating all the time!!

Rating:

4.0

I was hoping to get a feedback survey because I wanted to tell someone that the employee Terrance is a great asset to the business. ⭐️ ⭐️⭐️ ⭐️ ⭐️. Five stars to him for being friendly, efficient, thorough, and all the other great customer service skills.

Rating:

5.0

Kind and helpful employees. Lovely clean facility. Easy to get to and great access to loading areas.

Rating:

1.0

During my recent visit, the location manager, Nathan French, referred to me as “belligerent” in front of a sales representative named John. I attempted to address this unprofessional behavior by calmly asking him to spell the word. Rather than responding appropriately, Mr. French told me to “Google it.” For the sake of accurate documentation, I then asked Siri and also requested that John spell it. This interaction was deeply disappointing and by far the most unprofessional treatment I’ve encountered at this location. Additionally, I was previously charged for services that were never rendered, further compounding my frustration and dissatisfaction.

Rating:

5.0

No complaints here. Everything was as convenient as you'd expect.

Rating:

5.0

Staff was very helpful.

Rating:

5.0

Thank you!

Rating:

5.0

Great service

Rating:

5.0

Everyone has been awesome. Always willing to answer any questions big or small. Unit was very clean and we never worried about our stuff being safe. Security is great. They were helpful if we needed any help with the app or anything. They even helped arrange us to get help moving out. A+ 5* service all around

Rating:

5.0

the lady who helped me on the morning of 3/30/25 was extremely efficient, helpful, and friendly

Rating:

3.0

There was a leak above my storage and some of my stuff got wet.

Rating:

5.0

General manager was very accommodating and went the extra mile to ensure my experience was positive and pleasurable! Extremely clean and inviting location! Highly recommend!

Rating:

5.0

Dylan was so kind! Great service.

Rating:

5.0

The staff was very helpful. Very professional.

Rating:

5.0

Elizabeth Cole was excellent she even walked with me to go check out my unit and show me where it was at very friendly

Rating:

5.0

Staff is very helpful and friendly. Could not ask for better people to service my needs.

Rating:

2.0

I wouldn’t store my lawnmower in that unit, let alone anything I value. The building in the parking lot is in such a terrible state, the parking lot has random vehicles in state of repair, the parking lot has pot holes and accessing the code panel is not convenient - nightmare. Very dodgy indeed and we did not live in. Unit had a terrible smell and ceiling damage and rodent droppings. The location did not feel safe for us to be there after sunset.

Rating:

5.0

Amazing group of people!

Rating:

5.0

Your manager on duty Friday at 5:00 was wonderful.

Rating:

5.0

Knowledgeable, friendly and helpful

Rating:

5.0

All my needs were met in a timely fashion

Rating:

5.0

all good

Rating:

1.0

I rented one storage building for a couple of days, The staff were very helpful to explain the whole process even setting up the app on my iPhone and walked me to the building to make sure my card key worked properly. I thought it was a smooth operation.

Rating:

3.0

In store customer service was very poor..

Rating:

3.0

I wanted a drive up unit the entire time I had the storage it was difficult to use because I wasn’t able to access my belongings easily. If I had what I was told from the beginning I may have kept the unit. It was a lot more expensive than I was told also to match the size trailer I had at the beginning. I do have exactly what I want now somewhere else.

Rating:

5.0

Whole process was convenient and website was accurate for what size truck would fit into a specific size of storage unit. Ease of access allowed for truck to be unloaded in 2.5 hours when it took 14 hours to load. Overall very good experience

Rating:

5.0

We liked that we could get in at any time, and that it lit up as we walked through. Also so safe, in that we had to activate a card when going in, then if someone didn't de-activate their card, an alarm would go off. Very safe and convenient.

Rating:

4.0

We went to move in and when we opened the door to the unit an alarm went off. We went to the front and asked and we were told that it’s ok it happened and it would stop in about 15 seconds. We did not know that we should have a swipe card and need to swipe in every time we go in. The staff is great it would just be better if we would have been told everything first. It would be better if the instructions were in the online check in.

Rating:

5.0

The computer system was taking a long time to complete the process and my info wasn’t in the system so they had to re-do it and the workers were great, the server or system is very slow and difficult for us.

Rating:

5.0

I have rented from this location now twice in the month of June and a gentleman by the name of Josh has helped me and my client the first time and the second time he helped me and he was very helpful very respectful I'm very kind very professional and does a great job explaining the whole process thank you for making a stressful situation less stressful Josh I will be returning to this location

Rating:

5.0

I had a fantastic experience at the Edmond location with incredibly friendly staff who answered all my questions. The first-month discount was especially helpful, and I would enthusiastically recommend this place to all my friends!

Rating:

2.0

Storage unit was great, but for the truck rental they get ABSOLUTELY NO GOOD RATING AT ALL!!! ON THE APP IT SAID RENTAL OF TRUCK WAS GOING TO BE 18?.??; but when I was having issue with app and called customer service they said it would be same cost as app. We used credit card and when the statement came in it was $300. I called to get it resolved, but they said that the call recording didn't confirm my statement. If they'd fix their damned app and get everything straight, then maybe they'd get a good rating. But until then he'll no!! I got screwed out of money and they believe they're in the right. Guess that's how they run business. Not for me ever again!!!

Rating:

5.0

Staff was awesome!

Rating:

5.0

The worker seemed a little confused when I said I had emptied everything and was ready to move out of the unit. They found a manager who took charge of the situation and everything went smoothly after that.

Rating:

5.0

Everyone was very helpful and thorough. They explained how to check in and check out, they walked us to our unit and they helped us turn in our trailer after we had unloaded it. Facility was very clean and organized. Excellent across the board.

Rating:

5.0

It was bumpy at first But, we all came around n they were all Kool !!! My favorite staff is Erik !!!

Rating:

3.0

Because it's a new facility based on an old building that needs to be updated.

Rating:

3.0

Hours limited to office hours, staff required to remove lock from storage unit. Buildings being renovated trash and bldg. materials everywhere. Staff very friendly but also very busy.

Rating:

3.0

I realize it's under construction but the office area is a run down dump and having to get office staff to unlock the secondary lock on my unit was annoying.

Rating:

5.0

Thank you for everything

Rating:

3.0

When I rented the unit and was given the "max" card, the employee took me to where you use your card to turn off the alarm to your unit and showed me how to swipe the card but it didn't work as the computer probably hasn't had time to activate it yet. While doing that, I noticed the hours of operation were till 10pm. I asked the employee if we could access it after hours and he had told me yes, it was 24/7 access now that they had the security system. I felt relieved as my help wouldn't be available till about 4am. So we drive to the unit and looked all over to find a machine that would swipe out card and once found, I swiped it but the screen said to call office and it wouldn't give me access. When looking at the sign close to the card machine, it said that there wasn't access to your units until 5am. I was so tired from driving 6 hours etc that I got furious. Why would the employer tell me I could get in my unit any time with my card then I show up exhausted at 415am or so to hare to wait another 45mins to get in my unit. I spoke with the employee later that day and he said he didn't say that but I have 2 witness, 1 with me and 1 on the phone that heard him say it too. I was not happy. Then, I turn in the truck I rented on time and go home and was notified by my phone I had a $63 additional charge on my card I did not authorize. $33 for going over mileage that I did not know I had a limit as it was an out of state one way rental and a $25 cleaning fee as there was something green on the inside of the cargo area that was absolutely not caused by me. I own nothing green, has no green paint or stain to have caused that plus I moved the same load of belongings in a chair from that location to where I came back from with no green anything again and there was bo charge for cleaning due to something green being inside the cargo area. I called you to explain that I was never told I had a mileage limit going to the out of state town nor told I had a limit coming back from that out of state town. The cleaning fee isn't even debatable. I've ran over $1000 through your locations within a month and a half and feel I've paid you well what it was worth. Therefore I'm disputing the $63 unauthorized charge with my.bank if you won't credit me that back and you guys can work that out. To that end, I will never seek out rental equipment, vehicles or storage from you again and will never recommend you to anyone as I feel I was treated unfairly and charged an amount behind my back that is not justified. I was supposed to be contacted this morning from a regional supervisor regarding this matter but that time has come and gone. Thank you for reading. 1

Rating:

4.0

Facilities under construction/demolition but staff friendly and helpful.