Customer Reviews for U-Haul Moving & Storage at Barnet Hwy

Rating:

5.0

the service and staffs in Toronto (ON) was awful,they didn’t on time and They kept changing the schedule. They were lying.

Rating:

5.0

Great access of getting in/out of the facility. Reception was very friendly and the crew was there to attach the trailer to my vehicle and asked if a had any questions. Excellent service

Rating:

4.0

The inside of the truck was dirty with a layer of dust/silt. The crew took care of it but it caused us a bit of a delay.

Rating:

4.0

Make sure the customer has all the things they ordered

Rating:

4.0

My pick up and drop off went smoothly.

Rating:

3.0

Slow check in process

Rating:

5.0

Everything was perfect!

Rating:

3.0

I rented a U-Haul van today and encountered an issue right after pickup. When I stopped at a gas station, I noticed that the gas tank lid was missing. I filled the tank and immediately called your office, then returned to the location to find a solution. Although the team replaced the lid within about 40 minutes, during that time fuel was evaporating, and the dashboard reflected the loss. This caused unnecessary inconvenience and additional fuel cost right at the start of my rental. I would appreciate it if you could review this situation to prevent similar issues for other customers in the future.

Rating:

5.0

Perfect thank you so much

Rating:

5.0

The lady was very helpful even I did not have reservation,and the guys outside on the return were helpful 2 minutes and the return was done ,thank you

Rating:

5.0

Make sure you take a photo of your fuel when you pick first pick up your vehicle

Rating:

5.0

I do a fair amount of rentals with you and Manpreet is usually the person that helps me. She is superb! She's friendly, knowledgeable and helpful every time and makes it an easy process.

Rating:

5.0

Good equipment. Friendly stuff.

Rating:

5.0

Staff were great

Rating:

5.0

Gurpi was polite, helpful and very professional. He expedited the process efficiently and very quickly.

Rating:

5.0

Very friendly staff, but it would help having two dedicated staff at peak times in the morning, one for checking in those who have already prepped online and those who have not.

Rating:

4.0

Answering the phone at their own location. One time I received a central Lower Mnld location but even they could not forward me back to PM location, but did reach out via their internal system to have one minor issue amended re final bill. Ensure *you* check the gas tank when you get in *on premise*, I was told it was half a tank I went 2 city blocks and saw it was a quarter. I pulled over to take an image and to try to call back to the office. I did receive, the whole time, outstanding service via the central USA call centre I must say. They really were outstanding and I am glad jobs with Uhaul are being kept *on shore* from all the various calls I made pre and post rental. PM site needs more people *in office* as only 1 person, whom was totally good, but it was a long weekend and a Sunday so the owners need to have way more people in the office. If people do not pre organize their move online then i.e. I chose to do paperwork in office, there would have been a much longer wait. Many people need help with boxes-supplies then people wanted hitches so installation and paperwork needed time. Lots of services means more in office staff are required. There are many pple that do *not* want to use on line as much as all that is pushed upon us all in all. Front facing staff needed on site at busiest times - weekends-stats in summer especially end - beg. of a month when there is en masse moves in the cities alone. The cargo van I had was outstanding, newer, definitely. Steering -pick up and go speed - backup cam in rearview mirror. Side mirrors were feet + double style and electronically able to be altered. Remember new cargo vans are about 7 ft 2 and do not fit under the traditionally older generation 6ft 8 clearances widely popular. I do not care about if a van is clean outside, as it is summer it is critical to save water. Just be sure always to ensure that any mud etc is not covering damage - dents that you may miss. I support that this location is not wasting water to ensure the fleet is sparkling white. Inside the van was all fine and no smells.

Rating:

3.0

Overcharged a ridiculous amount for gas. The level on the rental agreement was incorrect.

Rating:

5.0

Pickup was very easy. The app is excellent. No hassles at all. Dropoff was just as easy. Friendly staff in both Port Moody and Kamloops.

Rating:

3.0

I recently rented a 15' truck for 4 hours with insurance and was charged a total of $152.77. Upon reviewing the bill, I noticed I was charged for 2 full days—2x the truck rental fee and 2x the insurance. This seemed odd since I picked up the truck on the 31st around 11 AM and returned it around 3 PM the same day. We spoke with customer service, and thankfully, the receptionist was incredibly helpful and assisted us in getting a refund of $46.75. I truly appreciate her support—she was supportive and efficient. Also she said sometimes the system does this because of a glitch. Please fix this glitches in the system. While the equipment and overall experience were great, the unexpected double charge was quite disappointing. If we hadn't double-checked, we would have lost almost $50. I hope this issue is looked into to prevent similar situations for future customers.

Rating:

2.0

The staff were friendly, but incredibly slow and lacked knowledge. They kept insisting we did not need to have any cross-border documents and that was incorrect.

Rating:

4.0

Always a good experience at UHaul. Thanks

Rating:

1.0

After my first rental was not available, I was sent to this location for a 7:30 am pick up time. When I arrived, they told me I couldn't even sit at the desk until 7:40 am. At this point I am already 3 hrs behind on moving. When I was finally able to sit at the desk and get the truck, we went out to look for it and it wasn't there! We spent 10 minutes looking for It and it wasn't even on the property. I was told I would get a discount for the issues that had been happening (free use of blankets too) and none of this happened. I then went into the office, and they finally found another truck. I am now almost 4 hrs behind moving schedule. I asked them to use a certain credit card to charge the amount to, which they did not do. They actually went into my bank account and took the money, when I specifically asked them not to! I was supposed to be charged $179.70 for the rental and then kilometers. I drove 17.5 kilometers, which was $36.02. I was charged a coverage charge of $96.00 which I did not approve or ask for. I was then charged $311.72 for the rental and an additional $60 for the blankets (which were supposed to free) Then factor in the taxes and I was charged a total of $415.20. How does a $179.70 rental with the kilometers I drove equal $415. 20? I am wanting $175.50 returned to my bank account that U-Haul took out without permission and with specific instructions and detail of where to take payment from. I can be reached at 778-683-9420 or you can email me at a.thrasher@hotmail.com. I am. I look forward to hearing from you. Thank you

Rating:

5.0

The invoice is not as clear as it should be. For contract too many material to read.

Rating:

5.0

Great experience with the woman at the counter. So polite and helpful

Rating:

4.0

Price too high for the amount advertised and miles used

Rating:

5.0

Staff are very friendly and helpful!

Rating:

3.0

The pick-up and drop-off location is way too crowded and busy. I had to wait 20 minutes in line to pick up the truck. The return process is questionable, as there was a messy area with 8+ large trucks and 1 worker trying to process them. So you just find somewhere to park and hand over the key to a worker who seemed overwhelmed and not helpful with answering questions.

Rating:

4.0

The rear view mirrors (especially the passenger side) were out of alignment. The passenger side was completely out of alignment (useless in other words). I did not realize this when getting the vehicle because it was tightly parked next to other trucks on the lot, which obfuscated my viewing for alignment. Later I attempted adjusting the mirror to get a better alignment but the mirror was stuck in the unaligned position. I couldn't move the mirror. This is a safety concern because you can't see traffic merging in from the right nor see traffic on the right when making a lane change to the right. This needs to be remedied before renting the truck out again.

Rating:

4.0

Looks like the people inspecting the vehicles were short staffed. They were good fast and efficient but need more people to help customers

Rating:

5.0

Everyone from the counter staff to the people that answered mt call to help change my reservation were great. Thank you

Rating:

4.0

good location, good service.

Rating:

5.0

Thank you :)

Rating:

3.0

I paid CAD 148 for the smallest 4x8 enclosed trailer from Chetwynd to Vancouver (which I consider it is a fair price). But to pay CAD 436 for the same trailer from Vancouver to Chetwynd is just crazy, and it was even worse when the lady at the counter told me that the company could even reject my request. My thoughts: -Looks like UHaul has a monopoly in this segment. -Competition is always good for balancing prices and quality.

Rating:

5.0

Excellent location and friendly staff.

Rating:

1.0

I found out they installed elétrica cable not using the proper way the car has ready to the electrical cable.

Rating:

4.0

Friendly and efficient. First time using the app so was a bit unfamiliar with the process. It was a little different than what was explained on the website and the app seemed to have frozen. I needed to stop amd restart the app and it worked. The app expected me to take photos of the truck to ensure the condition of it before driving away. However, where the truck was parked did not allow me to take a photo of the entire truck from each side the gas was only a quarter tank so had to immediately add gas. Would have been nice to just go and load up rather than trying to figure out how much gas to put in sine it is to be returned with the same amount of gas that I started with. Other than that, the return process was a simple drop off, the staff did his thing, and I was done within 5 minutes. Overall a good experience.

Rating:

3.0

The boxes were very dirty and some even had some gunk. Had to clean all the boxes before being able to use them. Crew was helpful but didn’t go above and beyond. Place seems a bit short staffed as well

Rating:

5.0

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Rating:

3.0

Trucks should be returned full of gas. Estimating the rough amount becomes subjective

Rating:

5.0

The service was excellent. Im not sure if the motor was running rough or this type of truck is just a lot stiffer and louder than a car. It operated just fine. Just needed more pressure on the brakes. No complaints, just not sure about the extra engine sound.

Rating:

3.0

The location is crowded and there is no parking for customer's cars.

Rating:

5.0

Excellent service and quick the whole experience is always professional

Rating:

5.0

Excellemt customer service provided by Ashmeen as always. I dont think theres anything that needs to be improved . Thank you team.

Rating:

5.0

Very nice staff

Rating:

3.0

My experience before many years ago is a lot better. Now it is ok and worse until you need to call the store. Your voice messaging one of the representatives will be with you shortly but no one is picking up. July 15, 2025 Tuesday and 5:43pm and I have been waiting for 15 mins. After service is none existent and I am asked to rate my experience. Here it is.

Rating:

5.0

Thanks for the good customer service always recognize us and within no time we get the truck done thanks ashmeen

Rating:

1.0

The Trailer was VERY dirty and had a missing blinker, that later produced an error in the panel of my vehicle. I'm glad I took pictures of everything before departing because the U-Haul employee at the returning point questioned me about the issues which where clear upon a simple visual inspection. In general I have no issues with the employees, but this experience was well below my expectations. I had no accidents but releasing equipment in this condition should raise a major internal red flag.

Rating:

1.0

I supposed to get a refund, but they still charged extra

Rating:

5.0

Great service. Everyone is helpful Great experience

Rating:

5.0

Thanks ashmeen for help app has few problems but at end everything worked out

Rating:

4.0

Keep doing what you’re doing. Excellent service.

Rating:

5.0

Get rid of the call centre. I had to drive to the haul location because the person at the call centre was clueless

Rating:

3.0

Was waiting in the line to get to representative, only one representative, but representative have to spend time chatting on personal phone. Not good. When coming to this location have filling that I own to U-Haul something for my money… if it’s not close to my home would not come here again.

Rating:

5.0

⭐️ ⭐️⭐️⭐️⭐️

Rating:

5.0

Very well organized and run. I wanted to change the type of trailer I ordered and was accommodated without issue. The staff were all friendly and helpful.

Rating:

1.0

Returning the trailer at Barnet Highway Coquitlam was a bad experience. 2 men at the location unhooked the trailer and were well aware the car was on, we mentioned about the car and there could have been a language barrier because they said it was ok to leave on. they put a small piece of wood as a wheel stop then told us to move the truck and take the car off. Without the support of the truck, the trailer instantly tipped when we tried to remove the car and the trailer tipped and started sliding with the car on it. My husband quickly reversed off to stop the trailer rolling and I ran in front to stop it hitting another truck parked on the lot. The 2 men came over then blamed us for the car being left on the trailer when they are the ones who unhooked it! And they could clearly see the car still on the trailer! We followed their advice and actions then were blamed for the event happening, if it wasn't for our quick thinking it would have been significantly worse with damage to property and injuries to multiple people. It was not a great experience. Returning the truck later than day we were helped by another team member who was more efficient and easy to work with.

Rating:

5.0

Considering that we are both seniors and not too up to date on the latest technology ,the staff were very patient and help[ful with us to get us used to the procedure for self storage.

Rating:

1.0

poor storage location. To upload or download stuffs to storage takes too much detour. The main entrance gate was way too far. Used move/out feature from the app, but it didnt work. it say its in pending “waiting for uhaul employee to check the storage” then it never happened. i waited roughly 6 days then I had to walked into the Uhaul to completed move-out process.

Rating:

2.0

Access very limited due to numerous parked trucks and trailers; as well as Honda staff use entrance way for their parling. Poorly lit and flooded whenever it rained. Monthly rates very high,

Rating:

3.0

Not as a disparaging remark intended but speaking another language back and forth between employees while tending to customers are 1.) intimidating make the customer feel that they are acting in a conspiracy to rip off the customer. 2.) and asking for the employee to repeat wha they are saying to us the customer due to their heavy accent is not meant to insult.

Rating:

1.0

Horrible experience had to store my personal items due to restoration work and a week before I had to take my stuff they were flooded by rain apparently not the first time. My unit was the worst hit. When I paid for unit I was never told of this incident or asked if I wanted to purchase insurance. I also recently received a notice advising the price of the unit is going up. Now we wait they said I can only choose to get refunded or go through claims. That is so wrong I should get refunded and also be able to submit claim for items damaged.

Rating:

1.0

Meh. No plans to use U-Haul again.

Rating:

2.0

Too expensive. Many rate increases over the last few years. Access to unit was often blocked by containers and vehicles.

Rating:

3.0

The good: Barbara is an actual superstar. Everytime I’ve needed help with something she’s been so helpful and kind. I notice other staff members seek her out for guidance as well. She seems like a great leader. The bad: it’s very hard to access the storage unit. There were often uboxes being stored in the loading bay and the neighbouring business block the road most days. On more than one occasion staff from the business next door were in their car, parked in the storage loading bay having lunch.

Rating:

3.0

Access should be 24/7. Dumpster should be free. Need more unit size choices.

Rating:

4.0

The staff was so awesome. They helped me out as I navigated moving and storage!

Rating:

3.0

I was very upset when i had originally reserved the storage as i was moving down from north vancouver island 8 hours away and had reserved the storage at the smae time as the truck weeks before. When i finally got to the storage facility i was told my storage reservation was taken by another customer. I was confused because i had RESERVED it and then after driving 8 hours and nowhere else to take my things i was told it was first come first serve. So i dont understand what the point of reserving was. They originally were going to let me just walk away with nothing i had to ASK if there were other units available. Which there were but not the size i reserved so i needed to get a bigger one at a more expensive rate. THEN they were not going to honor my first free month from my original RESERVATION because i was taking a different unit. Eventually everything got sorted but was a hugely unnecessary added stress to my move. I did reccommend my friend NOT to choose uhaul for their storage and moving needs because i did not want them to go through the same thing i did. They chose a different company and it went smooth with zero issues. Unfortunate.

Rating:

2.0

I had to ask the staff 3 different times about my storage locker when leaving. None of them could help me and said they would find out and get back to me by the end of the day. None of them called me back. I then emailed the GM of the uhaul about the matter. That took 3+ emails to get a reply. At which after being a customer for 3+ years, I wasn't allowed to have a prorated amount for 7 additional days for the storage. It was just a "sorry, that is policy" without thinking about the customer. After all this, I even saw a uhaul rental hit an employees vehicle and let them know about it. Not looking for the world, just a little help.

Rating:

5.0

Very friendly and respectful staff. Everyone of them I encountered.

Rating:

2.0

I was moving from the North Island to Coquitlam and had RESERVED a storage unit for my belongings along with my uhaul truck rental. Upon arriving atthe uhaul storange unit to offload everything i was told my reserved unit was gone because it was taken by another customer. I did not understand as I had reserved the unit for the day i arrived and the was told it was first come first serve. I have never in my life heard of a reservation being first come first serve. I was very upset and they offered a bigger, more expensive unit because all the units of size i had reserved were gone. Then they said i would not get my first month free because it was not my original reservation. I did eventually get them to do it but it was alot of unnecessary added stress to an already long stressful day of moving and driving.

Rating:

2.0

I filled two garbage bags of water damaged items as well as a crate of tools that had rusted due to said damage. Then they had the nerve to tell me It would cost $40 to use their dumpster!

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

One of you employees was exceptionally helpful during my time renting the two storage units. I do not remember her name at this moment, but is a blond short hair lady and she was always smiling, new the system and process very well, and provided very quick help when and I needed, and every time we cross paths in the storage area she was saying good day! Unfortunately due some changes in my finance, needed to close my two accounts, but if I needed again, will go this U-haul location and hope she is there to provide the same exceptional service.

Rating:

4.0

I have not had access to large sliding door

Rating:

4.0

The storage facility was at the far back when I requested one that I could drive up to, and when I sent my driver there he was told I didn't have a storage locker there , so that created unnecessary stress . Then I called about getting some guys to load and unload and these guys subcontract for uhaul . They are not professional. They didn't seem to know how to load and pack properly. Constantly checking their watch , and they just got dropped off . So they had no car and my driver was upset that on a hot sunny day he had to share the front of the truck with 2 hot sweaty guys. No where did I agree to transport these guys .. they just assumed . That was rude and annoying . Because of their lack of knowledge it costed me 2 extra hrs , a lamp, and I needed to move the rest of my things to another storage locker , costings me anadded $400 for 2mths . They broke a very expensive hand painted lamp and just threw my stuff in the locker and piacked heavy things on top of breakable things. I'm very disappointed with the company that uhaul supplied me with for loading and loading . Never again !

Rating:

3.0

I had booked a few weeks prior , called the day before to change and get a bigger unit and confirm my reservation to avoid any problems for the guys the next day . I has a friend driving the truck so his time was valuable as I was paying him he got there and was told there was no storage available ...that was awful and very upsetting. He then drove to sentinel storage which was closed for lunch then he called me to ask where I'd like him to go .I also had hired moving helpers thru uhaul via select movers. Also getting paid by the hour. I told him to go back to uhaul , I sent him reservation # ..and I had to stop what I was doing ..I had cleaners, plumbers, etc on my end . And only to be told I had to do something online. My internet was canceled, computer packed, my phone was in a dead zone area and I got very upset because all the info I gave 2 weeks prior was what he asked me for . I.m still upset. Then they gave them a locker on 2nd floor with stairs when I booked a ground floor . Just a gong show a whole hour wasted and costed me $ 200. Extra that made my experience with uhaul not good I'm still very angry. Then select moving sent 2 guys..not professional movers, I couldn't understand them . They didn't know how to pack well and then I needed a 3rd storage locker and after the horrible experience I ended up booking one at sentinel over the phone in 10min and done, but .also costed me another 200 plus these guys from select movers didn't pack the locker well either and the driver called me to say it might not all fit in here..these guys don't know what they are doing and move at a snails pace . Me and 2 girlfriends had to do a lot of work to help speed up the process and so we had to help them with packing tips and they didn't want to listen at my end but we got them to fit in more things they were just going to leave .I saw lots of wasted space , then thankgod my friend got in the locker and shuffled things around and it all fit ,I'm not impressed at all with moving company and the guys they sent out, they were more concerned about the time than working and costing me another 2 hrs of time and money plus extra locker

Rating:

2.0

My storage unit was flooded; U-haul never took responsibility. I lost 1/2 of my professional library as a result. In addition, there was the gong show that happened this weekend with a UBox rental. If I never have to deal with U-haul again, it will be too soon.

Rating:

5.0

I am happy with the customer service, and the products. The employees are friendly and helpful. They are very pleasant as well

Rating:

4.0

No comment.

Rating:

3.0

The main reason I moved was access to the facility. Several times I could not easily access the doors due to the trucks and Honda parking lot. I brought this up once to the staff but didn’t hear anything back.

Rating:

2.0

The website made it look like there was an elevator to access second floor. There was not at this location. And the second floor units had a large ledge at entrance so we could not wheel heavy items into it but had to lift them in. And the description of what could fit was incorrect. Not enough space to store furniture and contents.

Rating:

4.0

Previous record xannot recall. HaVe to upload drivers license. System nor customer friendly enough

Rating:

4.0

Staff was nice, but way too busy. Unit has accessible hours, but once parked a truck in front of the facility entry door.

Rating:

3.0

Rat poop on my furniture in the storage locker.

Rating:

2.0

Mice droppings on my wrapped sofa sectional when I moved my furniture out. Not very pleased as rodents can damage to furniture and cases a bad smell. There was no food inside my storage unit.

Rating:

5.0

The staff was extremely polite and helpful. And for how busy it was I did not wait long

Rating:

5.0

The location was high volume and for there only being one person he was extremely efficient. I thought I was going to be hours but signed in within 20minutes of arriving and had convenient access to my storage locker.

Rating:

5.0

Excellent service

Rating:

5.0

Really appreciate the storage service by Uhaul and staff everywhere is great.

Rating:

3.0

Everything was perfect with the unit but unfortunately the shared parking lot with the Nissan dealership made it an absolute nightmare trying to drive back too the storage entrance. I'm not sure what's going on there or if it's just temporary.

Rating:

3.0

When we originally brought our storage needs to this facility we were told that our dues would not increase, yet they went up every single year!

Rating:

4.0

Can't say enough about the wonderful service received from staff, especially Christie. From beginning to end she was kind and helpful in making our storage needs a seamless experience. I would have rated 5 all the way except the last day the automatic exterior lights weren't working... it was the only time it happened and the staff was looking into the problem immediately. Additionally, access to the storage units from outside was tight a few times due to lots of parked cars and trucks but we managed regardless. Overall this was a great experience and I highly recommend uhaul storage.

Rating:

2.0

The adjacent Honda dealership filled up the shared lane with vehicles stacked multiple levels deep every day, and U Haul trucks were often parked on the other side. This left very little space to maneuver a vehicle, load, unload, etc. Rental truck receiving area was often clogged with trucks coming in, completely blocking the storage unit access. I voiced my concern to two different managers, nothing was done. Access to the storage units was also restricted or blocked completely during a construction project on the Skytrain line (now completed), which made it extremely difficult to load/unload. No compensation, advance warning was provided, nor was there an apology forthcoming for the inconvenience . Waiting for counter service was very slow. Not uncommon to stand in line for 20+ minutes to speak with someone. Staff was friendly, many of the complaints were out of their control (except for the Manager).

Rating:

1.0

I call multiple times and was cut off. The staff was not helpful at all. They made it very difficult for me and my family.

Rating:

5.0

The girl who works at this location is amazing. She went out of her way with my storage units and truck rentals to accommodate my needs. I def will not use any other storage or truck rental other than uhual from now on. Thank you.

Rating:

1.0

Water had leaked into my unit. Destroying my antique ivory screen.... which I paid 3200 for 20 yes ago.... which would have increased the value substantially. Did not feel satisfied with a "shame about your luck" attitude. I was texted the claims number, but was already told by manager that they would not pay that amount. So I guess " shame about my luck "

Rating:

4.0

The loading area for storage unit was challenging to move trucks with the cars parked from Honda

Rating:

5.0

Would definitely use again

Rating:

1.0

my problem with uhaul was more about the rental and the fact that uhaul is not flexible, more of a take it or leave it attitude.

Rating:

1.0

I was charged for damage on the truck I returned that I didn't do

Rating:

5.0

At the Barnett highway location there is a young lady working there, petite caucasian with short dirty blonde hair she was fantastic to deal with and I was always happy to see her

Rating:

3.0

Two of the people that helped us were awesome. One lady who works at the front desk struggled with giving the correct information, very broken English. So it took way longer than should have.

Rating:

4.0

The access hours should be extended later into the evening. Perhaps to 9-9:30 pm. This would be easier for people who are work later or commute to work and don't get back to community until 6 pm.

Rating:

5.0

The only disadvantage was the construction going on

Rating:

1.0

Improperly trained staff. Undestaffed. Took 90 minutes to rent a storage locker. Was asked to wait while they helped people who came in after me. Management would not answer or return their calls.

Rating:

2.0

The negative part of this rating is due to the fact that you have a 2nd floor WITHOUT ELEVATOR ACCESS, otherwise it would be higher rating.

Rating:

2.0

The storage unit included in your free offer was on the 2nd floor WITHOUT AN ELEVATOR!

Rating:

1.0

Horrible experience Uhaul company is not customer friendly Overcharged, and staff not willing to help Asked for manager to call me, no response After they have your money, they disappear

Rating:

5.0

Very helpful

Rating:

1.0

Very disapointed with serviceafter canceling my unused locker a staff does not note this and they are charging me even though I call and inform them this mistake before they will correct it theyask4$

Rating:

4.0

It was too expensive and when the price went up then I decided to look elsewhere otherwise everything else was amazing Just to store stuff in a box is not worth it when the price hours up thank you

Rating:

5.0

Definitely would recommend. Great value for money.

Rating:

5.0

I had an excellent experience with the Barnet Highway U-Haul location.

Rating:

3.0

The only drawback is the hours of accessibility to the unit. Would be nice to not have to wait 3 months to be able to pay the fee for after hours access.

Rating:

5.0

Great

Rating:

3.0

Check in and out was easy and getting in to the unit was hassle-free, however a one bedroom apartment does not fit in a 5x6x10. We had to leave 2 large items out (couch and desk).

Rating:

1.0

Made a reso in July for aug 15. Was called 5 days before to say if I didn’t take possession today I would lose my reso. Terrible business model. Canceled my reso and will never come back. Embarrassing

Rating:

4.0

Other than the one guy accusing me of damaging the roof which I clearly didnt do . Very good experience

Rating:

5.0

I was appreciative every time I went to the facility...clean, well-lit, friendly staff. The positive experience made having a storage locker and being in transition much easier to handle!

Rating:

5.0

Thank You for the safety of my belongings there it was convenient for me now that I found a home to take care of my own belongings it was much appreciated thank You so much uhaul.