Customer Reviews for U-Haul Moving & Storage at Barnet Hwy

Rating:

4.0

Truck and trailer were in need of a clean.

Rating:

5.0

Very friendly staff - much appreciated.

Rating:

5.0

There were a lot of returned vehicles and hard to find a spot to return my rental after hours

Rating:

4.0

Would recommend renting recievers and adapter plugs as most people don't think about needing that when they rent a trailer. They tried to upsell me an $80 receiver..

Rating:

1.0

We drove the truck into the equipment return bay a day before we had to drop it off (May 1) where two employees were waiting. Both seemed very amiable and asked us a few simple questions about the truck, where we came from, if the truck drove well etc. We told them the truck was fine except we had a small windshield crack that happened a day prior which we had already reported to uhaul roadside assistance. We explained that uhaul roadside assistance did not give us good information about how to deal with the windshield crack and only after we took the truck to an auto glass shop ourselves did we learn that it was still safe to continue driving. The two employees at the drop off location nodded and asked us if we had insurance. We explained we had paid for insurance on the truck and this was covered under it. Once we said that one of the employees told the other to cancel the check in and he began taking a few pictures of the windshield crack as well as the odometer. We asked if we had to do anything else (including self check in) and the two employees told us they would take care of the check in process and that we were good to leave. We left and thought the process had been completed however the next day (May 2) we got an automatic text 45 minutes before our scheduled drop off time at 3pm asking if we were ready to drop our truck off, this confused us because we had dropped the truck the previous day and were told the check in process was done. We proceeded to call Uhaul headquarters and the employee we talked to said they called the location and told them to process the return and if we got charged we could call back to dispute it. Nothing happened in our uhaul account so we called again and another headquarters employee said "we won't be charged and not too worry and that they would process it before 3pm" even though it was 2:50pm when we spoke to this employee. This was concerning because we were given conflicting information twice now and we didn't want to be charged a no return on a full sized box truck and when we checked half an hour later, the truck was still pending in our account as not returned. By 5pm the truck was still considered not returned so we physically went to the drop off location again and spoke with the two employees who originally took the truck from us. They said we wouldn't be charged and it was an error on uhauls end that they couldn't process the return until the damage report was filed. We were confused because a whole day had passed and we had no confirmation from either end that this was happening, it seemed like they didn't want to report it or that no one was actually completing our truck return. They were apologetic and said they would try to process the return again in front of us and when they did, it worked fine, we asked for a physical receipt as well as an e-receipt and finally the truck was off our uhaul account. All 3 employees (including the woman working the desk) were apologetic but we found it very concerning that we had to physically go to the location for this to be completed, especially considering what a large vehicle we were returning. Not having confirmation or even a proper explanation of what was happening left us feeling like we were being taken advantage of. Customer service wise we felt very unhelped and that we had to take it into our own hands to ensure this was done. Poor rating due to concerning behaviour from many sides of uhaul 's customer care on such a long journey for us, equipment wise we were fine, employee care created lack of trust in uhaul.

Rating:

4.0

Self pick up not efficient. Did in person instead. Staff friendly and helpful. Back up camera on 10f van would be an asset. No surprise costs.

Rating:

5.0

Excellent service.

Rating:

3.0

Final bill was double what I expected. Very chaotic pick up / drop off area.

Rating:

4.0

The vehicle was parked in a very secluded location, and it took 30 minutes to find with the help of 2 employees. My time was wasted while I was in a rush.

Rating:

5.0

Excellent customer service 👏 👌

Rating:

5.0

Service was fast, nice people and using the app for drop off was super convenient

Rating:

2.0

I was disappointed that my reservation for a Savannah Van wasn't honored initially, as I was given a box truck instead. While the staff did eventually swap it for the van I requested, I noticed a significant price difference on the invoice during the process—the box truck was much more expensive. This experience felt like an attempted upcharge for a mistake I didn't make, and it has made me reconsider renting from U-Haul in the future.

Rating:

2.0

The truck was right on Empty when I picked it up. When people are moving , they have people waiting and want to get going. To have a truck on E (second time in a row at this location) is inexcusable and insulting to your customers, who have to go fill up before getting their day going. Despite checking in online ahead of time your app then made me check in again when I got to U-Haul - a waste of my time. And the app didn’t even work, wouldn’t allow pics of the truck to be uploaded so I just gave up Service is painfully slow at this branch to top it off - friendly but glacial. I can’t recommend it to anyone who might ask.

Rating:

4.0

Let customers know you he rules properly, I was asked to put petrol and come when I was a little below a bar , they said otherwise 30$ they will charge , so i drove out again and put for 35$ petrol and came back and they said they have a policy that if we put more petrol they can’t adjust it with my refund . All though they finally gave me 10 bucks , it wasn’t the right thing, I could have been better adviced so that I wouldn’t fill 20 bucks more than required .

Rating:

5.0

Great service 👏

Rating:

4.0

Speedy drop off

Rating:

4.0

Efficient access to a truck on short notice. Thankyou

Rating:

1.0

Very high price for couple hours. Not recommended

Rating:

2.0

When the truck was given to me the fuel gauge was reading just under half. On my way back I stopped and put gas in and the meter was just under half. But they've charged me an additional $26 for fuel stating that the tank wasn't filled up to halfway. Admittedly and frustratingly that was the one item I didn't take a picture of. I guess live and learn but these business models always feel like a scam.

Rating:

3.0

While picking up the truck, I received the contract, which didn't fully align with reality.

Rating:

5.0

Exelent service all around your rack service technician was especially helpful

Rating:

5.0

In spite of being busy, the agent was calm and curteous. Calling in is really not an option if you are going to keep a customer in hold for 2 mins. Maybe the attendants in the yard can help taking calls with remote connections to their cels

Rating:

3.0

the drop off after hours is a complicated process. I was asked to leave the vehicle under a canopy but not block anyone else - it was a 15' canopy and the truck was 26' also there was another vehicle under the canopy already - recommend extending the drop of area and canopy area

Rating:

4.0

The brakes were very. Dodgy and squeaky. So squeaky that vehicles next to us told us the get the brakes looked at as soon as we got back. More weight more squeaks!!

Rating:

4.0

The vehicle was clean and ran well. It provided plenty of room for the items I needed to move.

Rating:

4.0

Fast, easy, helpful.

Rating:

5.0

You guys are great ty

Rating:

4.0

Entryway could be more obvious

Rating:

5.0

People here are consistently top notch. Friendly and smiles.

Rating:

5.0

Computer system could not read my drivers license and took many attempts until it did.

Rating:

3.0

I like the equipment but one of the customer representative was highly unprofessional and repulsive. She did not want to rent out the trailer to me having successfully booked and provided my credit card. The manager had to intervene and help to rent the trailer out to me. I specially thank the manager but regret to have interacted with the front desk attendant (agent) who initially attended to me at the Port Moody, Burnet Highway, Coquitlam, Canada today. I rent Uhaul pieces of equipment regularly and return them ontime and in excellent conditions but the front desk attendant should be re-trained and warned. Thank you.

Rating:

5.0

Great experience, easy and efficient.

Rating:

1.0

I forgot my charger and thermos. I dropped off truck in 12am than came in the morning 9 am, workers just stole them.

Rating:

5.0

I wasn’t to happy about the truck coming on an empty tank even though there was a discount to account for it. The hassle of having to go put gas in right away added another stop and worry to our morning. Either that that everything else was perfect.

Rating:

3.0

- The interior of the truck (seats ) were dirty and not cleaned. Had to vacuum it myself. - insurance papers were expired. Good thing that I checked and not assume they are in good standing.

Rating:

2.0

Communication was poor. I rented a truck at 12pm on Friday. No return time was specified upon pickup and I have previously been told over the phone that I could keep it up to 24h. The next morning, UHaul called asking why the truck had not been returned at 8pm last night. When we went to return the vehicle, we were told to wait while someone came to help us who was busy at the moment. We waited inside, in view of the customer service person, for at least 10 minutes before asking again if someone was coming to help us. She then told us we had to wait at our truck, which we had parked with the other trucks. We went outside and waited there for a few more minutes. When no one came, we asked again and only then did the rep clarify that we were supposed to bring the vehicle to a specific returns area. Wasted about 20 minutes of our time.

Rating:

1.0

When I arrived to do my return there were no staff present. When the return was done I found I had been charged for a second day. The delay was caused by no staff to serve not me. A credit for the second day will be appreciated.

Rating:

5.0

Banafsheh was very helpful and informative .

Rating:

3.0

We rent a cargo trailer for the past 6 years and today we were told our hitch was no longer sufficient. Their policies have changed. It would have been good to know this information before arriving. We had to rent a hitch from the U-Haul office to get ourselves on our way. I didn't find any information on the website about this. We used the same truck and hitch for years. Just a heads up. We would have brought a different hitch.

Rating:

4.0

There was a lot of confusion when I was trying to get everything set up because apparently the system was down, but then one guy said there was a backup POS that could be used, but the lady helping me didn't know about it etc etc. Maybe some extra training in there could help.

Rating:

3.0

Rented trailer- hooked it up and couldn't get lights working. Hooked up 2nd trailer - still no lights. Finally got 3rd trailer lights on. Are they not supposed to be checking and recertifying equipment between rentals?

Rating:

3.0

Moving sucks in general, more so when you're the only one doing it, however, despite the minor complications the overall experience wasn't bad enough not to recommend them. Thx.

Rating:

5.0

Great service, no complaints. Thank you

Rating:

1.0

They charged me for miles instead of kilometers, never returned my email about the issue. Check your receipts people!

Rating:

4.0

Unclear parking situation but equipment pickup was easy and they assisted with the hookup and sendoff.

Rating:

3.0

When a car trailer is booked do not give them a toy hauler instead. The toy hauler was a downgrade from a car hauler due to the fact that i had to go and spend $100 on 10,000 lb straps to tie down my wifes car. Other than that i had no bad experience with uhaul.

Rating:

1.0

Please , please check your vehicles before sending them out. There seems to a disconnect between the store and roadside assistance. The staff was not helpful at all. This is our second year renting from U-haul and second time with major problems. I wish I had space to write more.

Rating:

2.0

Staff was short, rude, and frustrating. There were six people in the main office, and one new person was trying to help me and the others didn’t offer to help her. They were also smoking outside the front entrance before and after. When asked for help, they were short and rude. The lot is confusing and not clearly labeled. It took 1.5 hours to return the truck. Is avoid returning here at all costs.

Rating:

4.0

I had to sweep out the back of van, but everything else about it and the experience were good!

Rating:

5.0

All good

Rating:

5.0

Awesome

Rating:

5.0

I liked it. The people were helpful and fast. Don't change things if you don't need to.

Rating:

3.0

Dropping off trailer rental , had no idea where to drop, finally young staff pointed down the lot to drop, then came and disconnected trailer.

Rating:

3.0

Truck’s steering/alignment not great. Online check in did not work and it took forever to get my truck on site. I was billed almost $200 despite my invoice only being $82.

Rating:

1.0

The Uhaul experience gotta love it, 2 hours prior to pick up a call comes in explaining the truck I reserved weeks in advance is not available but they will upgrade me to the biggest unit in their fleet at no charge. Its a $10 price difference, but I guess that saves them the $50 reservation guarantee. Despite explaining to the agent that the reason I choose a smaller truck because I was concerned that the bigger truck would not fit where I need to go I still ended up with the bigger truck. I had to take the truck from the rental location directly to the nearest gas station as there was not enough gas in it to even make it to my first stop. According to the agent at the location they don't run out and gas up the trucks so it all depends on how the previous renter left it. Turns out I am a better driver than I give my self credit for, despite having to back out of several alleys because I was not able to make the corners I finely managed to find a way in and out to my drop off location with barely a couple of inches to spare. Nobody could believe I got the truck in and when It was time to go they all had their cameras out videoing me inching the truck out. The next day when I was reviewing the bill I see I was charged $175 for gas even though I had returned the truck with significantly more gas in it then when they released it to me. Good thing I had pictures of the gas gauge and odometer before and after. So I had to call and get that corrected, remember above when I stated that Uhaul doesn't go out and fill up the trucks, I asked then why I was being charged $175 for gas. This happened to me the last time I rented with them also, I had to call and explain how they had overcharged me. And the $50 reservation guarantee I have to contact head office about that it has nothing to do with the local agent. Oh well all part of the Uhaul experience.

Rating:

3.0

Staff and location were great! You had to switch my truck to a 10', and we weren't able to move all the stuff we were planning to. Check-in was also confusing because the alternate contact # would not do through because I think it was already an alternate number on my account?? This caused additional problems when trying to rent a storage space at the Marine Drive location. The equipment itself and the staff were wonderful, though!

Rating:

4.0

Girls in the office were very busy but accommodating multiple customers at the same time. Was very impressed. Maybe 1 more person would be my recommendation. Line up was 6 deep. But they were great.

Rating:

4.0

Your agents were working early on a busy day got everybody through it. It’s a busy place. Thank you.

Rating:

2.0

Information not correct. Overcharge for the rental. Luckily I had taken a photo of odometer before leaving the facility. Driving 300km for 3 hr means I was driving on highway for at least 100km/hr non stop for 3 hours. Doesn’t make sense at all. Will see how things are resolved. Waiting for the location manager to respond.

Rating:

5.0

I cannot stop commending the friendliness of all your hard working U-Haul Family at Barnett Hwy...Kudos to them all....

Rating:

5.0

Please feel lucky that you have one of the most hard working, efficient and helpful staff at your facility. Kudos to you, I should be there for the Long Haul...

Rating:

5.0

Ashmeen was very considerate and helpful and carefully explained the access procedures.

Rating:

4.0

The unit I moved into was very musty smelling and I hope the smell will not stay in my couch

Rating:

5.0

The assistant operator and yard staff were so helpful and friendly. I appreciate their help during my move in.

Rating:

1.0

The layout is terrible, half the time I could not get to my storage locker and had to wait for rentals to be moved. There is no signage or paint to tell people not to leave return vehicles in the way of the storage access and even if there was the place is so full there is no where for them to be left. If I wanted to access my unit before employee hours there is a strong chance it would be blocked by new returns. This was absolutely unacceptable and a terrible experience. The entrance is shared with a car dealership who double parks and the uhaul triple parks on their side making it an absolute nightmare. 0/10 would never recommend.

Rating:

1.0

Price was good. Staff often confused or seemed annoyed that we wanted help or asked questions. Access to locker main entrance was a nightmare. Seemed like we were caught in a dispute between Honda and U-Haul on who owned the access road. There were times we could not get a vehicle to the building. There were times the access road was totally blocked. We spoke to a manager(s) on a number of occasions. Apologies but no change made. Trucks parked every where. Finally had enough. We had rented for many years but couldn’t deal with the lack of access to the building. Would have stayed but found a different location for our storage. Wouldn’t recommend to anyone until access issues are fixed.

Rating:

5.0

Excellent location and friendly staff.

Rating:

5.0

Considering that we are both seniors and not too up to date on the latest technology ,the staff were very patient and help[ful with us to get us used to the procedure for self storage.

Rating:

1.0

poor storage location. To upload or download stuffs to storage takes too much detour. The main entrance gate was way too far. Used move/out feature from the app, but it didnt work. it say its in pending “waiting for uhaul employee to check the storage” then it never happened. i waited roughly 6 days then I had to walked into the Uhaul to completed move-out process.

Rating:

2.0

Access very limited due to numerous parked trucks and trailers; as well as Honda staff use entrance way for their parling. Poorly lit and flooded whenever it rained. Monthly rates very high,

Rating:

3.0

Not as a disparaging remark intended but speaking another language back and forth between employees while tending to customers are 1.) intimidating make the customer feel that they are acting in a conspiracy to rip off the customer. 2.) and asking for the employee to repeat wha they are saying to us the customer due to their heavy accent is not meant to insult.

Rating:

1.0

Horrible experience had to store my personal items due to restoration work and a week before I had to take my stuff they were flooded by rain apparently not the first time. My unit was the worst hit. When I paid for unit I was never told of this incident or asked if I wanted to purchase insurance. I also recently received a notice advising the price of the unit is going up. Now we wait they said I can only choose to get refunded or go through claims. That is so wrong I should get refunded and also be able to submit claim for items damaged.

Rating:

1.0

Meh. No plans to use U-Haul again.

Rating:

2.0

Too expensive. Many rate increases over the last few years. Access to unit was often blocked by containers and vehicles.

Rating:

3.0

The good: Barbara is an actual superstar. Everytime I’ve needed help with something she’s been so helpful and kind. I notice other staff members seek her out for guidance as well. She seems like a great leader. The bad: it’s very hard to access the storage unit. There were often uboxes being stored in the loading bay and the neighbouring business block the road most days. On more than one occasion staff from the business next door were in their car, parked in the storage loading bay having lunch.

Rating:

3.0

Access should be 24/7. Dumpster should be free. Need more unit size choices.

Rating:

4.0

The staff was so awesome. They helped me out as I navigated moving and storage!

Rating:

3.0

I was very upset when i had originally reserved the storage as i was moving down from north vancouver island 8 hours away and had reserved the storage at the smae time as the truck weeks before. When i finally got to the storage facility i was told my storage reservation was taken by another customer. I was confused because i had RESERVED it and then after driving 8 hours and nowhere else to take my things i was told it was first come first serve. So i dont understand what the point of reserving was. They originally were going to let me just walk away with nothing i had to ASK if there were other units available. Which there were but not the size i reserved so i needed to get a bigger one at a more expensive rate. THEN they were not going to honor my first free month from my original RESERVATION because i was taking a different unit. Eventually everything got sorted but was a hugely unnecessary added stress to my move. I did reccommend my friend NOT to choose uhaul for their storage and moving needs because i did not want them to go through the same thing i did. They chose a different company and it went smooth with zero issues. Unfortunate.

Rating:

2.0

I had to ask the staff 3 different times about my storage locker when leaving. None of them could help me and said they would find out and get back to me by the end of the day. None of them called me back. I then emailed the GM of the uhaul about the matter. That took 3+ emails to get a reply. At which after being a customer for 3+ years, I wasn't allowed to have a prorated amount for 7 additional days for the storage. It was just a "sorry, that is policy" without thinking about the customer. After all this, I even saw a uhaul rental hit an employees vehicle and let them know about it. Not looking for the world, just a little help.

Rating:

5.0

Very friendly and respectful staff. Everyone of them I encountered.

Rating:

2.0

I was moving from the North Island to Coquitlam and had RESERVED a storage unit for my belongings along with my uhaul truck rental. Upon arriving atthe uhaul storange unit to offload everything i was told my reserved unit was gone because it was taken by another customer. I did not understand as I had reserved the unit for the day i arrived and the was told it was first come first serve. I have never in my life heard of a reservation being first come first serve. I was very upset and they offered a bigger, more expensive unit because all the units of size i had reserved were gone. Then they said i would not get my first month free because it was not my original reservation. I did eventually get them to do it but it was alot of unnecessary added stress to an already long stressful day of moving and driving.

Rating:

2.0

I filled two garbage bags of water damaged items as well as a crate of tools that had rusted due to said damage. Then they had the nerve to tell me It would cost $40 to use their dumpster!

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

One of you employees was exceptionally helpful during my time renting the two storage units. I do not remember her name at this moment, but is a blond short hair lady and she was always smiling, new the system and process very well, and provided very quick help when and I needed, and every time we cross paths in the storage area she was saying good day! Unfortunately due some changes in my finance, needed to close my two accounts, but if I needed again, will go this U-haul location and hope she is there to provide the same exceptional service.

Rating:

4.0

I have not had access to large sliding door

Rating:

4.0

The storage facility was at the far back when I requested one that I could drive up to, and when I sent my driver there he was told I didn't have a storage locker there , so that created unnecessary stress . Then I called about getting some guys to load and unload and these guys subcontract for uhaul . They are not professional. They didn't seem to know how to load and pack properly. Constantly checking their watch , and they just got dropped off . So they had no car and my driver was upset that on a hot sunny day he had to share the front of the truck with 2 hot sweaty guys. No where did I agree to transport these guys .. they just assumed . That was rude and annoying . Because of their lack of knowledge it costed me 2 extra hrs , a lamp, and I needed to move the rest of my things to another storage locker , costings me anadded $400 for 2mths . They broke a very expensive hand painted lamp and just threw my stuff in the locker and piacked heavy things on top of breakable things. I'm very disappointed with the company that uhaul supplied me with for loading and loading . Never again !

Rating:

3.0

I had booked a few weeks prior , called the day before to change and get a bigger unit and confirm my reservation to avoid any problems for the guys the next day . I has a friend driving the truck so his time was valuable as I was paying him he got there and was told there was no storage available ...that was awful and very upsetting. He then drove to sentinel storage which was closed for lunch then he called me to ask where I'd like him to go .I also had hired moving helpers thru uhaul via select movers. Also getting paid by the hour. I told him to go back to uhaul , I sent him reservation # ..and I had to stop what I was doing ..I had cleaners, plumbers, etc on my end . And only to be told I had to do something online. My internet was canceled, computer packed, my phone was in a dead zone area and I got very upset because all the info I gave 2 weeks prior was what he asked me for . I.m still upset. Then they gave them a locker on 2nd floor with stairs when I booked a ground floor . Just a gong show a whole hour wasted and costed me $ 200. Extra that made my experience with uhaul not good I'm still very angry. Then select moving sent 2 guys..not professional movers, I couldn't understand them . They didn't know how to pack well and then I needed a 3rd storage locker and after the horrible experience I ended up booking one at sentinel over the phone in 10min and done, but .also costed me another 200 plus these guys from select movers didn't pack the locker well either and the driver called me to say it might not all fit in here..these guys don't know what they are doing and move at a snails pace . Me and 2 girlfriends had to do a lot of work to help speed up the process and so we had to help them with packing tips and they didn't want to listen at my end but we got them to fit in more things they were just going to leave .I saw lots of wasted space , then thankgod my friend got in the locker and shuffled things around and it all fit ,I'm not impressed at all with moving company and the guys they sent out, they were more concerned about the time than working and costing me another 2 hrs of time and money plus extra locker

Rating:

2.0

My storage unit was flooded; U-haul never took responsibility. I lost 1/2 of my professional library as a result. In addition, there was the gong show that happened this weekend with a UBox rental. If I never have to deal with U-haul again, it will be too soon.

Rating:

5.0

I am happy with the customer service, and the products. The employees are friendly and helpful. They are very pleasant as well

Rating:

4.0

No comment.

Rating:

3.0

The main reason I moved was access to the facility. Several times I could not easily access the doors due to the trucks and Honda parking lot. I brought this up once to the staff but didn’t hear anything back.

Rating:

2.0

The website made it look like there was an elevator to access second floor. There was not at this location. And the second floor units had a large ledge at entrance so we could not wheel heavy items into it but had to lift them in. And the description of what could fit was incorrect. Not enough space to store furniture and contents.

Rating:

4.0

Previous record xannot recall. HaVe to upload drivers license. System nor customer friendly enough

Rating:

4.0

Staff was nice, but way too busy. Unit has accessible hours, but once parked a truck in front of the facility entry door.

Rating:

3.0

Rat poop on my furniture in the storage locker.

Rating:

2.0

Mice droppings on my wrapped sofa sectional when I moved my furniture out. Not very pleased as rodents can damage to furniture and cases a bad smell. There was no food inside my storage unit.

Rating:

5.0

The staff was extremely polite and helpful. And for how busy it was I did not wait long

Rating:

5.0

The location was high volume and for there only being one person he was extremely efficient. I thought I was going to be hours but signed in within 20minutes of arriving and had convenient access to my storage locker.

Rating:

5.0

Excellent service

Rating:

5.0

Really appreciate the storage service by Uhaul and staff everywhere is great.

Rating:

3.0

Everything was perfect with the unit but unfortunately the shared parking lot with the Nissan dealership made it an absolute nightmare trying to drive back too the storage entrance. I'm not sure what's going on there or if it's just temporary.

Rating:

3.0

When we originally brought our storage needs to this facility we were told that our dues would not increase, yet they went up every single year!

Rating:

4.0

Can't say enough about the wonderful service received from staff, especially Christie. From beginning to end she was kind and helpful in making our storage needs a seamless experience. I would have rated 5 all the way except the last day the automatic exterior lights weren't working... it was the only time it happened and the staff was looking into the problem immediately. Additionally, access to the storage units from outside was tight a few times due to lots of parked cars and trucks but we managed regardless. Overall this was a great experience and I highly recommend uhaul storage.

Rating:

2.0

The adjacent Honda dealership filled up the shared lane with vehicles stacked multiple levels deep every day, and U Haul trucks were often parked on the other side. This left very little space to maneuver a vehicle, load, unload, etc. Rental truck receiving area was often clogged with trucks coming in, completely blocking the storage unit access. I voiced my concern to two different managers, nothing was done. Access to the storage units was also restricted or blocked completely during a construction project on the Skytrain line (now completed), which made it extremely difficult to load/unload. No compensation, advance warning was provided, nor was there an apology forthcoming for the inconvenience . Waiting for counter service was very slow. Not uncommon to stand in line for 20+ minutes to speak with someone. Staff was friendly, many of the complaints were out of their control (except for the Manager).

Rating:

1.0

I call multiple times and was cut off. The staff was not helpful at all. They made it very difficult for me and my family.

Rating:

5.0

The girl who works at this location is amazing. She went out of her way with my storage units and truck rentals to accommodate my needs. I def will not use any other storage or truck rental other than uhual from now on. Thank you.

Rating:

1.0

Water had leaked into my unit. Destroying my antique ivory screen.... which I paid 3200 for 20 yes ago.... which would have increased the value substantially. Did not feel satisfied with a "shame about your luck" attitude. I was texted the claims number, but was already told by manager that they would not pay that amount. So I guess " shame about my luck "

Rating:

4.0

The loading area for storage unit was challenging to move trucks with the cars parked from Honda

Rating:

5.0

Would definitely use again

Rating:

1.0

my problem with uhaul was more about the rental and the fact that uhaul is not flexible, more of a take it or leave it attitude.

Rating:

1.0

I was charged for damage on the truck I returned that I didn't do

Rating:

5.0

At the Barnett highway location there is a young lady working there, petite caucasian with short dirty blonde hair she was fantastic to deal with and I was always happy to see her

Rating:

3.0

Two of the people that helped us were awesome. One lady who works at the front desk struggled with giving the correct information, very broken English. So it took way longer than should have.

Rating:

4.0

The access hours should be extended later into the evening. Perhaps to 9-9:30 pm. This would be easier for people who are work later or commute to work and don't get back to community until 6 pm.

Rating:

5.0

The only disadvantage was the construction going on

Rating:

1.0

Improperly trained staff. Undestaffed. Took 90 minutes to rent a storage locker. Was asked to wait while they helped people who came in after me. Management would not answer or return their calls.

Rating:

2.0

The negative part of this rating is due to the fact that you have a 2nd floor WITHOUT ELEVATOR ACCESS, otherwise it would be higher rating.

Rating:

2.0

The storage unit included in your free offer was on the 2nd floor WITHOUT AN ELEVATOR!

Rating:

1.0

Horrible experience Uhaul company is not customer friendly Overcharged, and staff not willing to help Asked for manager to call me, no response After they have your money, they disappear

Rating:

5.0

Very helpful

Rating:

1.0

Very disapointed with serviceafter canceling my unused locker a staff does not note this and they are charging me even though I call and inform them this mistake before they will correct it theyask4$

Rating:

4.0

It was too expensive and when the price went up then I decided to look elsewhere otherwise everything else was amazing Just to store stuff in a box is not worth it when the price hours up thank you

Rating:

5.0

Definitely would recommend. Great value for money.

Rating:

5.0

I had an excellent experience with the Barnet Highway U-Haul location.

Rating:

3.0

The only drawback is the hours of accessibility to the unit. Would be nice to not have to wait 3 months to be able to pay the fee for after hours access.

Rating:

5.0

Great

Rating:

3.0

Check in and out was easy and getting in to the unit was hassle-free, however a one bedroom apartment does not fit in a 5x6x10. We had to leave 2 large items out (couch and desk).

Rating:

1.0

Made a reso in July for aug 15. Was called 5 days before to say if I didn’t take possession today I would lose my reso. Terrible business model. Canceled my reso and will never come back. Embarrassing

Rating:

4.0

Other than the one guy accusing me of damaging the roof which I clearly didnt do . Very good experience

Rating:

5.0

I was appreciative every time I went to the facility...clean, well-lit, friendly staff. The positive experience made having a storage locker and being in transition much easier to handle!

Rating:

5.0

Thank You for the safety of my belongings there it was convenient for me now that I found a home to take care of my own belongings it was much appreciated thank You so much uhaul.