Customer Reviews for U-Haul Moving & Storage at Barnet Hwy

Rating:

5.0

Have a dry place where customers don't have to stand out in the rain when waiting for their rental to be brought to them.

Rating:

5.0

Great help and service at the Barnet location.

Rating:

5.0

Online is good and convenient but a little slow. Thanks ashmeen for help

Rating:

3.0

The yard was well organized but there was a line up of people trying to pick up their various trucks and trailers. There was a common theme amongst many of us that had issues with the online system making the check-in process longer at site. Anything that could be done to help minimize the wait time to pick up equipment would be appreciated.

Rating:

3.0

There was only 1 person in the yard when I returned the trailer and he was tied up with a line up of other customers. When I went into your office and lined up to ask if the girl could call someone to help me. Then another customer who was in the other line up said he was first and it became an uncomfortable situation. I think that you need to address the order of service of your customers and make it clear to everyone. It seems that you don't have enough staff.

Rating:

1.0

I showed up on the scheduled date, but there was no communication from them whatsoever. I went there on the agreed date, but they sent me back, saying the hitch parts hadn't arrived. Two weeks later, I received a phone call informing me that the parts had finally come in. I had a 9:00 a.m. appointment, and I arrived early at 8:40 a.m., but they just kept telling me to wait. When it was 9:00, I reminded them of my appointment time, but they continued to tell me to wait without any further explanation. Eventually, I lost my patience, and it wasn't until after 9:40 a.m. that they finally started taking action. The installation on my car didn't begin until around 9:45 a.m. and took approximately 38 minutes to complete. There wasn’t even a proper waiting area, so the whole experience was very exhausting and unpleasant for me.

Rating:

4.0

Not a fault on the part of the depot - in general it would be nice to have overall outside dimensions of the trailers. I needed to know if the trailer was over or under 7' tall and that information was not available on the website.

Rating:

1.0

I had to drive 1 hour outside my pickup time as the trailer I reserved was not availabke at a local store. Also,I was charged a $50 fee upon returning a trailer for "missing equipment". All I rented was the trailer. Your Meridian trail store is ripping people off.

Rating:

5.0

I can’t think of anything else. The service was great, fast and professional. I made the reservation one week before, was sent a confirmation email and on the moving day, everything went very smooth. Very much appreciated!

Rating:

5.0

All was good ashmen helped us

Rating:

5.0

Very kind staff had a smooth rental experience with ashmeen

Rating:

5.0

All good!

Rating:

5.0

I highly recommend this location. Ashmeen is outstanding.

Rating:

5.0

Amazing experience thanks ashmen for being kind

Rating:

5.0

My rental experience with ashmeen was amazing because of her professional and friendly attitude.

Rating:

5.0

Good customer service thanks ashmeen.

Rating:

5.0

I rent with ashmeen all goes well every time it is smooth renting.

Rating:

5.0

Oil the trailer door tracks.

Rating:

2.0

Did not receive my blankets which made move very difficult. Received near empty tank 42 miles to E. App is awful for pick up and return.

Rating:

4.0

Hitch was a great price and Gursimran provided excellent installation service.

Rating:

5.0

Very kind friendly and helpful. Very pleasant experience

Rating:

2.0

Why didn't you deposit the remaining money into my account?

Rating:

5.0

Considering that we are both seniors and not too up to date on the latest technology ,the staff were very patient and help[ful with us to get us used to the procedure for self storage.

Rating:

5.0

Checked in and out quickly.

Rating:

1.0

Provide clear instructions on where to return equipment. Upon completing my rental transaction, the U-Haul employee instructed me to return the trailer to the location where I picked it up. I returned a trailer after hours, and placed it exactly where I was instructed to leave it. Unhitched the trailer, coiled the electrical wires neatly on top of the trailer tongue and pushed it into the location where I picked it up, then chocked the wheels so it wouldn't roll into the drive aisle. I received a call from the store the next afternoon asking if I had returned the trailer. When I explained that I followed their instructions, the person on the phone rudely talked over me, insisting that I should have been returned it to the 'return area'. This has happened to me before. Ever since this store changed ownership, the customer service has been poor at best. Always under-staffed and despite having pre-booked the equipment and time, filling out my information online, the time needed to organize the rental paperwork and hook up the equipment is always 20 - 30 minutes or more, even when the store is not busy. I rent from this location several times a year because it is close to home. I just wish they would focus more on customer service than on saving a few bucks on staffing this location.

Rating:

5.0

I always rent with Ashmen at U-Haul she is very professional and conversation

Rating:

5.0

Thank you good staff thanks ashmeen

Rating:

5.0

Nothing .

Rating:

5.0

Perfect pickup drop off service and experience

Rating:

1.0

When I was given the keys I was given confusing instructions on where to find the truck. The agent helping me then disappeared to help someone else. I did manage to find the truck but I had to move some equipment that was blocking the driveway to get it out. The agent who is helping me also argued with me over what equipment was in my contract instead of checking the contract and that created extra stress. The staff here seem overwhelmed and stressed out. I don't hold anything against staff because I could see that they were trying to help too many customers at once. In spite of all this it took me an entire hour to get checked in. I will definitely avoid using U-Haul in the future because of this experience

Rating:

4.0

All the staff were very friendly and helpful

Rating:

5.0

Very easy transaction, friendly staff.

Rating:

5.0

Has Ben renting from this place for couple of years, they are good and improving.

Rating:

5.0

Ashmeen was good person helped us in rental

Rating:

5.0

Staff were excellent! Not sure it can get any better.

Rating:

5.0

Good experience I was helped by ashmeen we got another truck.

Rating:

5.0

Thanks ashmen good customer service

Rating:

5.0

This location has best staff Ashmeen always helps us with online pick up when we are stuck. Now we have learned to do it but license back is difficult to upload so she help us.

Rating:

5.0

Special thanks to Ashmeen for good customer service services as always we rent with her.

Rating:

5.0

This location has been great with customers service. We never had problems or any complaints. Ashmeen does great work and would recommend this location.

Rating:

5.0

Had to pick up 5 vans and 1 one big truck urgent done with in no time. Ashmeen did good job getting those through. This location is best. I must mention.

Rating:

5.0

Asmeen is very helpful and plaeasant to do business with

Rating:

5.0

I was very happy at how easy and reasonably priced it was to rent a van for a few hours. Customer service was great and helpful. I would highly recommend using U-Haul for any of your moving needs.

Rating:

5.0

This location is highly recommended for outstanding experience thanks Ashmeen for exceptional service

Rating:

5.0

Ashmeen works amazing all the time i rent with her.

Rating:

1.0

No offense but this place is a joke. Terrible service, slow to get a reservation pick up, trying to charge me for dents that were already there in photos. I also has insurance for dents so how can your terrible employees want to charge me for something I was already covered for. Seems like all you want is to scam people and it's disgusting

Rating:

5.0

The staff were super friendly and the process was quick. The office space is very cluttered it would nice to have more room.

Rating:

1.0

My photo was taken by the clerk and I was informed this was a new requirement in addition to my driver licence. I was told to remove my hat as well! My privacy feels violated and I’m exhausted from these junk companies making up requirements that are not consistent elsewhere. When your junk system is hacked and all my information is stolen, will you compensate for this, or just send out an apology letter. Typically the latter occurs. I will not use UHaul again. I would rather a different company like Budget to rent a vehicle from.

Rating:

5.0

Good service ashmin keep it up!

Rating:

4.0

very expensive. uhaul used to be always the first option now Im thinkg to switch. You charge much more than what you used to charge before. so unfortunate

Rating:

5.0

Gursimran worked hard hard and performed excellent work

Rating:

5.0

Ashmeen has good costumer service and friendly and ill defently go back for more business.

Rating:

5.0

Very friendly and smooth operations Ashmeen was very helpful while the whole process as always.

Rating:

5.0

I had a fantastic experience renting equipment but I want to give special thanks to Ashmeen for her exceptional service. From the moment I arrived, she was professional, friendly, and incredibly helpful. Her approach and attention to detail truly stood out, and I greatly appreciated her positive attitude and willingness to go above and beyond. Highly recommend her and U-Haul for top-notch customer service.

Rating:

5.0

Thank u for service , Ashmeen great job

Rating:

5.0

I truly appreciate Ashmeen for her exceptional dedication and hard work. Even under tight deadlines, she always does extra to get the trucks arranged, and if they’re not available, she tirelessly finds alternative solutions. Her ability to put herself in my shoes and approach every situation with such a proactive mindset truly makes her stand out. I'm grateful for her commitment and support!

Rating:

4.0

Overall very good experience this time around - staff were friendly and responded quickly.

Rating:

5.0

Ashmeen and other staff were very customer oriented..

Rating:

3.0

The location is pretty hectic and hard to know where to park and where to go

Rating:

2.0

Make the self-service more clear. I thought it was going to be easy but ended up having to wait in line only to have to do the same thing anyways. Seems to be no difference if it's self-service or counter. I cannot for the life of me understand the reference thing, it was pointless, time consuming and frustrating. I can rent a house or luxury car but to rent a uhaul I need a reference that is not well vetted anyway.... None of the supplies were in the uhaul, less than a quarter tank of gas and check engine light on. The staff were trying to be as helpful as possible and they were trying their best but it's the system and not them. I ended up being over an hour late due to having to wait in line and dealing with all the issues. App doesn't work properly apparently, a worker let me know to use the website instead due to this. Didn't receive the vehicle check text until 15 minutes after I got the keys and was already en route.

Rating:

5.0

Getting a key took a lot of time. Although I already put my information when I made an appointment online, I had to write it repeatedly before getting a key in person.

Rating:

1.0

Service was horrendous and many of the staff were lazy.

Rating:

1.0

I rented a truck and trailer. They were busy so they were working really hard to help everyone. Need better system if taking so many reservations for the same time as everyone had 9 am reservation and 10 am we were still waiting in line.

Rating:

1.0

I made my order but someone called me you must come to Barnet location otherwise you have to cancel your reservation. The initial booking area was closed to me and I should waste my time in my moving day and I should pay for extra mileage. It was ridiculous.

Rating:

2.0

Hidden fee

Rating:

3.0

The passenger mirror was locked in a location which was not safe and usable at all. When I returned the car I showed it to the agent, and he just waived his head and said ok. And most probably they will not fix it for next use

Rating:

1.0

Very rude staff, tried being lazy about my order and giving me the wrong truck because they didn’t want to unlock the keys for my actual truck. Plus they over charged me $400. I will be telling everybody to boycott uhaul and use literally any other company to move.

Rating:

4.0

I ordered a dolly which was part of my quote and they weren’t going to give me one and I rented a truck that I planned to leave at another location but had to change it due to booking issues. It was inconvenient on an already stressful day, but overall a positive experience

Rating:

1.0

What an awful experience ¡!! So unfriendly

Rating:

5.0

Fast service, good accessory products, clean truck cab and box, good mechanical and nice to drive, fast return checkin. Great experience.

Rating:

1.0

poor storage location. To upload or download stuffs to storage takes too much detour. The main entrance gate was way too far. Used move/out feature from the app, but it didnt work. it say its in pending “waiting for uhaul employee to check the storage” then it never happened. i waited roughly 6 days then I had to walked into the Uhaul to completed move-out process.

Rating:

2.0

Access very limited due to numerous parked trucks and trailers; as well as Honda staff use entrance way for their parling. Poorly lit and flooded whenever it rained. Monthly rates very high,

Rating:

3.0

Not as a disparaging remark intended but speaking another language back and forth between employees while tending to customers are 1.) intimidating make the customer feel that they are acting in a conspiracy to rip off the customer. 2.) and asking for the employee to repeat wha they are saying to us the customer due to their heavy accent is not meant to insult.

Rating:

1.0

Horrible experience had to store my personal items due to restoration work and a week before I had to take my stuff they were flooded by rain apparently not the first time. My unit was the worst hit. When I paid for unit I was never told of this incident or asked if I wanted to purchase insurance. I also recently received a notice advising the price of the unit is going up. Now we wait they said I can only choose to get refunded or go through claims. That is so wrong I should get refunded and also be able to submit claim for items damaged.

Rating:

1.0

Meh. No plans to use U-Haul again.

Rating:

2.0

Too expensive. Many rate increases over the last few years. Access to unit was often blocked by containers and vehicles.

Rating:

3.0

The good: Barbara is an actual superstar. Everytime I’ve needed help with something she’s been so helpful and kind. I notice other staff members seek her out for guidance as well. She seems like a great leader. The bad: it’s very hard to access the storage unit. There were often uboxes being stored in the loading bay and the neighbouring business block the road most days. On more than one occasion staff from the business next door were in their car, parked in the storage loading bay having lunch.

Rating:

3.0

Access should be 24/7. Dumpster should be free. Need more unit size choices.

Rating:

4.0

The staff was so awesome. They helped me out as I navigated moving and storage!

Rating:

3.0

I was very upset when i had originally reserved the storage as i was moving down from north vancouver island 8 hours away and had reserved the storage at the smae time as the truck weeks before. When i finally got to the storage facility i was told my storage reservation was taken by another customer. I was confused because i had RESERVED it and then after driving 8 hours and nowhere else to take my things i was told it was first come first serve. So i dont understand what the point of reserving was. They originally were going to let me just walk away with nothing i had to ASK if there were other units available. Which there were but not the size i reserved so i needed to get a bigger one at a more expensive rate. THEN they were not going to honor my first free month from my original RESERVATION because i was taking a different unit. Eventually everything got sorted but was a hugely unnecessary added stress to my move. I did reccommend my friend NOT to choose uhaul for their storage and moving needs because i did not want them to go through the same thing i did. They chose a different company and it went smooth with zero issues. Unfortunate.

Rating:

2.0

I had to ask the staff 3 different times about my storage locker when leaving. None of them could help me and said they would find out and get back to me by the end of the day. None of them called me back. I then emailed the GM of the uhaul about the matter. That took 3+ emails to get a reply. At which after being a customer for 3+ years, I wasn't allowed to have a prorated amount for 7 additional days for the storage. It was just a "sorry, that is policy" without thinking about the customer. After all this, I even saw a uhaul rental hit an employees vehicle and let them know about it. Not looking for the world, just a little help.

Rating:

5.0

Very friendly and respectful staff. Everyone of them I encountered.

Rating:

2.0

I was moving from the North Island to Coquitlam and had RESERVED a storage unit for my belongings along with my uhaul truck rental. Upon arriving atthe uhaul storange unit to offload everything i was told my reserved unit was gone because it was taken by another customer. I did not understand as I had reserved the unit for the day i arrived and the was told it was first come first serve. I have never in my life heard of a reservation being first come first serve. I was very upset and they offered a bigger, more expensive unit because all the units of size i had reserved were gone. Then they said i would not get my first month free because it was not my original reservation. I did eventually get them to do it but it was alot of unnecessary added stress to an already long stressful day of moving and driving.

Rating:

2.0

I filled two garbage bags of water damaged items as well as a crate of tools that had rusted due to said damage. Then they had the nerve to tell me It would cost $40 to use their dumpster!

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

One of you employees was exceptionally helpful during my time renting the two storage units. I do not remember her name at this moment, but is a blond short hair lady and she was always smiling, new the system and process very well, and provided very quick help when and I needed, and every time we cross paths in the storage area she was saying good day! Unfortunately due some changes in my finance, needed to close my two accounts, but if I needed again, will go this U-haul location and hope she is there to provide the same exceptional service.

Rating:

4.0

I have not had access to large sliding door

Rating:

4.0

The storage facility was at the far back when I requested one that I could drive up to, and when I sent my driver there he was told I didn't have a storage locker there , so that created unnecessary stress . Then I called about getting some guys to load and unload and these guys subcontract for uhaul . They are not professional. They didn't seem to know how to load and pack properly. Constantly checking their watch , and they just got dropped off . So they had no car and my driver was upset that on a hot sunny day he had to share the front of the truck with 2 hot sweaty guys. No where did I agree to transport these guys .. they just assumed . That was rude and annoying . Because of their lack of knowledge it costed me 2 extra hrs , a lamp, and I needed to move the rest of my things to another storage locker , costings me anadded $400 for 2mths . They broke a very expensive hand painted lamp and just threw my stuff in the locker and piacked heavy things on top of breakable things. I'm very disappointed with the company that uhaul supplied me with for loading and loading . Never again !

Rating:

3.0

I had booked a few weeks prior , called the day before to change and get a bigger unit and confirm my reservation to avoid any problems for the guys the next day . I has a friend driving the truck so his time was valuable as I was paying him he got there and was told there was no storage available ...that was awful and very upsetting. He then drove to sentinel storage which was closed for lunch then he called me to ask where I'd like him to go .I also had hired moving helpers thru uhaul via select movers. Also getting paid by the hour. I told him to go back to uhaul , I sent him reservation # ..and I had to stop what I was doing ..I had cleaners, plumbers, etc on my end . And only to be told I had to do something online. My internet was canceled, computer packed, my phone was in a dead zone area and I got very upset because all the info I gave 2 weeks prior was what he asked me for . I.m still upset. Then they gave them a locker on 2nd floor with stairs when I booked a ground floor . Just a gong show a whole hour wasted and costed me $ 200. Extra that made my experience with uhaul not good I'm still very angry. Then select moving sent 2 guys..not professional movers, I couldn't understand them . They didn't know how to pack well and then I needed a 3rd storage locker and after the horrible experience I ended up booking one at sentinel over the phone in 10min and done, but .also costed me another 200 plus these guys from select movers didn't pack the locker well either and the driver called me to say it might not all fit in here..these guys don't know what they are doing and move at a snails pace . Me and 2 girlfriends had to do a lot of work to help speed up the process and so we had to help them with packing tips and they didn't want to listen at my end but we got them to fit in more things they were just going to leave .I saw lots of wasted space , then thankgod my friend got in the locker and shuffled things around and it all fit ,I'm not impressed at all with moving company and the guys they sent out, they were more concerned about the time than working and costing me another 2 hrs of time and money plus extra locker

Rating:

2.0

My storage unit was flooded; U-haul never took responsibility. I lost 1/2 of my professional library as a result. In addition, there was the gong show that happened this weekend with a UBox rental. If I never have to deal with U-haul again, it will be too soon.

Rating:

5.0

I am happy with the customer service, and the products. The employees are friendly and helpful. They are very pleasant as well

Rating:

4.0

No comment.

Rating:

3.0

The main reason I moved was access to the facility. Several times I could not easily access the doors due to the trucks and Honda parking lot. I brought this up once to the staff but didn’t hear anything back.

Rating:

2.0

The website made it look like there was an elevator to access second floor. There was not at this location. And the second floor units had a large ledge at entrance so we could not wheel heavy items into it but had to lift them in. And the description of what could fit was incorrect. Not enough space to store furniture and contents.

Rating:

4.0

Previous record xannot recall. HaVe to upload drivers license. System nor customer friendly enough

Rating:

4.0

Staff was nice, but way too busy. Unit has accessible hours, but once parked a truck in front of the facility entry door.

Rating:

3.0

Rat poop on my furniture in the storage locker.

Rating:

2.0

Mice droppings on my wrapped sofa sectional when I moved my furniture out. Not very pleased as rodents can damage to furniture and cases a bad smell. There was no food inside my storage unit.

Rating:

5.0

The staff was extremely polite and helpful. And for how busy it was I did not wait long

Rating:

5.0

The location was high volume and for there only being one person he was extremely efficient. I thought I was going to be hours but signed in within 20minutes of arriving and had convenient access to my storage locker.

Rating:

5.0

Excellent service

Rating:

5.0

Really appreciate the storage service by Uhaul and staff everywhere is great.

Rating:

3.0

Everything was perfect with the unit but unfortunately the shared parking lot with the Nissan dealership made it an absolute nightmare trying to drive back too the storage entrance. I'm not sure what's going on there or if it's just temporary.

Rating:

3.0

When we originally brought our storage needs to this facility we were told that our dues would not increase, yet they went up every single year!

Rating:

4.0

Can't say enough about the wonderful service received from staff, especially Christie. From beginning to end she was kind and helpful in making our storage needs a seamless experience. I would have rated 5 all the way except the last day the automatic exterior lights weren't working... it was the only time it happened and the staff was looking into the problem immediately. Additionally, access to the storage units from outside was tight a few times due to lots of parked cars and trucks but we managed regardless. Overall this was a great experience and I highly recommend uhaul storage.

Rating:

2.0

The adjacent Honda dealership filled up the shared lane with vehicles stacked multiple levels deep every day, and U Haul trucks were often parked on the other side. This left very little space to maneuver a vehicle, load, unload, etc. Rental truck receiving area was often clogged with trucks coming in, completely blocking the storage unit access. I voiced my concern to two different managers, nothing was done. Access to the storage units was also restricted or blocked completely during a construction project on the Skytrain line (now completed), which made it extremely difficult to load/unload. No compensation, advance warning was provided, nor was there an apology forthcoming for the inconvenience . Waiting for counter service was very slow. Not uncommon to stand in line for 20+ minutes to speak with someone. Staff was friendly, many of the complaints were out of their control (except for the Manager).

Rating:

1.0

I call multiple times and was cut off. The staff was not helpful at all. They made it very difficult for me and my family.

Rating:

5.0

The girl who works at this location is amazing. She went out of her way with my storage units and truck rentals to accommodate my needs. I def will not use any other storage or truck rental other than uhual from now on. Thank you.

Rating:

1.0

Water had leaked into my unit. Destroying my antique ivory screen.... which I paid 3200 for 20 yes ago.... which would have increased the value substantially. Did not feel satisfied with a "shame about your luck" attitude. I was texted the claims number, but was already told by manager that they would not pay that amount. So I guess " shame about my luck "

Rating:

4.0

The loading area for storage unit was challenging to move trucks with the cars parked from Honda

Rating:

5.0

Would definitely use again

Rating:

1.0

my problem with uhaul was more about the rental and the fact that uhaul is not flexible, more of a take it or leave it attitude.

Rating:

1.0

I was charged for damage on the truck I returned that I didn't do

Rating:

5.0

At the Barnett highway location there is a young lady working there, petite caucasian with short dirty blonde hair she was fantastic to deal with and I was always happy to see her

Rating:

3.0

Two of the people that helped us were awesome. One lady who works at the front desk struggled with giving the correct information, very broken English. So it took way longer than should have.

Rating:

4.0

The access hours should be extended later into the evening. Perhaps to 9-9:30 pm. This would be easier for people who are work later or commute to work and don't get back to community until 6 pm.

Rating:

5.0

The only disadvantage was the construction going on

Rating:

1.0

Improperly trained staff. Undestaffed. Took 90 minutes to rent a storage locker. Was asked to wait while they helped people who came in after me. Management would not answer or return their calls.

Rating:

2.0

The negative part of this rating is due to the fact that you have a 2nd floor WITHOUT ELEVATOR ACCESS, otherwise it would be higher rating.

Rating:

2.0

The storage unit included in your free offer was on the 2nd floor WITHOUT AN ELEVATOR!

Rating:

1.0

Horrible experience Uhaul company is not customer friendly Overcharged, and staff not willing to help Asked for manager to call me, no response After they have your money, they disappear

Rating:

5.0

Very helpful

Rating:

1.0

Very disapointed with serviceafter canceling my unused locker a staff does not note this and they are charging me even though I call and inform them this mistake before they will correct it theyask4$

Rating:

4.0

It was too expensive and when the price went up then I decided to look elsewhere otherwise everything else was amazing Just to store stuff in a box is not worth it when the price hours up thank you

Rating:

5.0

Definitely would recommend. Great value for money.

Rating:

5.0

I had an excellent experience with the Barnet Highway U-Haul location.

Rating:

3.0

The only drawback is the hours of accessibility to the unit. Would be nice to not have to wait 3 months to be able to pay the fee for after hours access.

Rating:

5.0

Great

Rating:

3.0

Check in and out was easy and getting in to the unit was hassle-free, however a one bedroom apartment does not fit in a 5x6x10. We had to leave 2 large items out (couch and desk).

Rating:

1.0

Made a reso in July for aug 15. Was called 5 days before to say if I didn’t take possession today I would lose my reso. Terrible business model. Canceled my reso and will never come back. Embarrassing

Rating:

4.0

Other than the one guy accusing me of damaging the roof which I clearly didnt do . Very good experience

Rating:

5.0

I was appreciative every time I went to the facility...clean, well-lit, friendly staff. The positive experience made having a storage locker and being in transition much easier to handle!

Rating:

5.0

Thank You for the safety of my belongings there it was convenient for me now that I found a home to take care of my own belongings it was much appreciated thank You so much uhaul.