Customer Reviews for U-Haul Moving & Storage at Barton St

Rating:

1.0

Weird vibes and condescending staff. Won't be booking anything else here in the future.

Rating:

5.0

Keep doing what you’re doing.

Rating:

2.0

When I returned the Van, Colin had a bit of an attidde that they were short staffed and it seemed a bother that I indicated I was waiiting for someone to accept my return . As a customer thats not my problem, thats UHAuls problem. none the less I wont be dealing with him again as he felt he did nothing wrong . Educate your employess how valuable a customer is, if it not for us he wouldbt be employed.... Regars Tony

Rating:

5.0

Great staff Vehicle was excellent Return was smooth

Rating:

5.0

It was my first experience and it was amazing. Loved it!!

Rating:

1.0

Literally everything went wrong MULTIPLE TIIMES during my move. First, Uhaul Batorn just couldn't find my ubox, which apparently is a known issue with many of the uboxes there. After talking with multiple people at uhaul over the phone and getting promised call backs that never came I had to go there in person to get them to seriously try to find my box. When they finally found it, I needed that and another ubox to arrive to a location and get loaded up. They booked this first part of my move incorrectly THREE separate times and I had to spend hours on the phone with uhaul getting it all sorted out. When that finally was scheduled correctly, I then had to move my uboxes across the border. It took many additional phone calls to have that booked, and when it was, my movers called me and said uhaul had indicated that the pick up location for them was in the wrong country. More phone calls to sort that out. Then I had to fill out customs forms because my boxes are crossing the border. I go to fill out the forms and can't access the forms due to an issue with "single sign on" on the uhaul page. I call and talk to multiple uhaul people who don't know how to fix it. I get promised call backs that never come. Then finally the issue resolves on it's own (thankfully) and I am able to fill out the form. My "guaranteed delivery date" arrives and no uboxes. I'm certainly not surprised at this point, but I call and am told that they are trying to find a carrier and I get bounced around to different uhaul departments again. Eventually I file a customer action file (CAF) and they book a carrier to get the uboxes across the border. Honestly a wild and awful experience from start to finish. I never thought that a company specializing in moving and storage would be so terrible at... moving and storage. I really don't think anyone who works here knows what's going on as there were many times I was bounced around from one department to the next, then back to the first, each one thinking the other one would know how to deal with an issue. I've literally had to call uhaul around 30 times over the past month to get my things moved. There is seriously something wrong with how uhaul is operating at a systemic level, that no one knows what is/is not their domain, and everyone just hopes someone else will figure out an issue. To me that indicates a serious issue with management and structure in the company. The staff are friendly, but they don't know what they are doing, and I think are probably miserable to be working in such a broken system. I have had positive experiences with uhaul in the past, so this was honestly shocking to me. If I can avoid it, I will never book another move with them.

Rating:

5.0

Again, I had the most stellar experience with this weekend again at Barton & Nash UHaul. I had the pleasure of Janel C. handling both the check in and check out of my truck and storage unit. Despite how busy it was being a last weekend of the month along with a long weekend, she did her best to not let it affect her interaction with me. Nash & Barton has been the only location I have used since 2010 and will continue to be my UHaul of choice.

Rating:

4.0

Colin and his staff went above and beyond to ensure everything went smoothly, it was a very busy weekend but we were able to get in and out easily by following their recommendations!

Rating:

3.0

I have to say it was easy access to get to the storage unit even though you had to walk to it from the car unloading area but thankful for the loading carts. It took a long time for the sales rep to work on the computer to finalize the rental because of the program not allowing her to put in some info or she was new. Had to tell her to not add the information on the existing account except update the address. The program online wouldn't take additional info or it was because she was new. Not happy the insurance wasn't added on when I asked at least 3 times if it was added and told it was. Today took some steps to find out I had to set up an account and get insurance that way which took sometime when I found out a step was missing in which I didn't know about. When a customer is at the store they should be able to have the insurance put on their storage room rental right away and not have to do it themselves and if the store doesn't do it the customer should be told they have to do it on the u-haul site. My husband wants me to right that there should be a light outside the garage doors to get into the loading bay telling if it's full or not.

Rating:

5.0

It was very wonderful experience.

Rating:

2.0

When I went to check in and pick up my truck, that's when they let me know that they don't have the 2 moving dollys we had asked for. When I asked for alternates or other help, because we were starting the move in a couple of hours, they seemed unbothered and asked me to check a different location or 'just manage'. Luckily there was a Home Depot nearby and the employees there at the rental section went above and beyond to help us. I might not be going ahea with a UHaul again, just based on the poor customer service and communication.

Rating:

4.0

Speed of service, easier use of picking up and returning through app.

Rating:

4.0

truck steering pulls to the right a little.

Rating:

3.0

I was overcharged for a small unit that has yet to be resolved . This is why we removed our items from this facility. They did not pay back the huge overpayment nor did they offer any ways to rectify it

Rating:

5.0

RICHARD deserves a raise at this location ….Richard customer service was on point and was very helpful… RICHARD should be recognized and rewarded for his excellent customer service and professionalism..

Rating:

4.0

No personnel as we dropped off after hours. We were a bit confused about where to leave the trailer.

Rating:

5.0

Staff member who checked us in was friendly and dealt with the check-in as we expected. Noticed something I had forgotten in cab and let me know. I have used this location multiple times over the past 10 years and have always been happy with the service I received.

Rating:

5.0

Nothing had everything that we needed and things we forgot to bring

Rating:

1.0

I was told at the pick up that I might get charged 1.30 per litre. When I dropped the truck, the guy at the drop off charged 2.10 per litre. Total of approx 60 was charged extra even though I did not use half of the tank. He claimed I did so. I am not happy about the service and I told him we will complain. I hope we will get compensated for that

Rating:

1.0

Debit machines are never working for the last 5 years Bad attitude employees

Rating:

4.0

My storage experience at the Barton Uhaul was very good. The only negative thing was the price. I believe that the monthly rate for long-term rentals is a bit higher than other storage facilities in town. I would recommend Uhaul for short-term but not long-term storage rentals.

Rating:

5.0

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Rating:

4.0

While I was trying to reserve, the rep. had difficulty trying to fill out my order. I wanted to pick the trailer up before closing for a 4 day rental. It was to be used the following day and brought back 4 days later.

Rating:

5.0

EmNob es excellent

Rating:

5.0

Great rental, but the per km charge is so expensive! kms within 50 km radius should be much cheaper!

Rating:

3.0

My unit was not ready had to pick up the next day and when I picked it up I had to wash the back out before using $50.00 did not even cover the clean and having to reschedule everything

Rating:

5.0

I dropped off without an issue

Rating:

4.0

Customer parking

Rating:

4.0

After this rental experience I will go elsewhere for truck/van rentals. I was extremely disappointed by the recent changes made by corporate barring full 24 hour rentals as explained by the associate at the location, also forcing a download and basically having me, the customer, do a job that falls under the description of an employee, do the tasks required to return the product after the location was closed, alternative to that was an incurred fee to have a representative assist in closing the return out, not impressed, and again will look elsewhere for future rentals as U Haul seems to be focusing on money grabs at every opportunity, regards, Malcolm Forbes

Rating:

2.0

Waited almost 30 minutes to get the trailer. There was only one person behind the counter. I've rented at multiple locations and this took the longest to get on my way.

Rating:

5.0

My only concern is we were suppose to get a refund of $67 and change today and we still haven’t received it yet.

Rating:

5.0

They gave me what I needed and process was easy and smooth. I got charged what I was quoted and no surprises. When it comes to moving, always U-Haul!!!

Rating:

5.0

No comment I am very satisfied

Rating:

5.0

Excellent clean space!

Rating:

1.0

Our belongings were covered in mouse droppings and urine which was incredibly disappointing. There were no food items or anything known to be attractive to rodents. Thank goodness most things were wrapped or boxed and could be the packaging could be discarded but there were things that were loose that also had to be discarded. We had to repack much of what was stored. For the price paid for approx 16 months of storage we expected better protection of our belongings. When I reported the condition of the unit to the person at the desk, the response was simply that no one has ever reported that before. He didn’t even offer to take a look. I wish I had thought to take pictures but it didn’t even cross my mind at the time. Unfortunately I would not recommend this particular facility to anyone.

Rating:

4.0

I booked online and it was very easy. It got a text with an access code to enter the facilities but when I got there I was able to walk right in, thinking that was normal since I had a key for the actual locker. A little tricky to find my unit since there is no rhyme or reason to the numbering of the lockers. I came and went a few times before I noticed someone else swiping a card. I didn’t have a card?! So I asked them and they said when you come you have to swipe or use access code every time coming and going so as to not set off the alarm. Well I locked myself out twice because I didn’t know this. If they had told me from the beginning maybe that wouldn’t have happened. The first time I wasn’t sure why becusee I had swooped in, copying what I saw someone else do. I called the office and they provided me an access code to use. Didn’t use that to exit either and locked myself out! Then had to wait until opening hours to fix it.

Rating:

5.0

Excellent customer service - very knowledgeable - thank you Bruno :)

Rating:

5.0

Used the App for the drop off-Very easy

Rating:

3.0

HUGE MIX UP and almost cost me quite a bit of money but Bruno at this location was able to fix it and clear it up within a matter of minutes very polite guy and excellent customer service

Rating:

1.0

Not the first time I’ve used U-Haul, but definitely the worst experience. I originally booked a truck from the Ancaster location, but the day before pickup, I was informed that I would need to collect the vehicle from a different branch at 2275 Barton St E, Hamilton, ON. When I arrived, I was told I had to purchase insurance — even though nothing during the online booking process indicated it was mandatory. After bringing the truck home, I discovered the back door was jammed and unusable. A mechanic was eventually sent out, but not until 1 a.m., waking up half the neighborhood with the repair noise. While I appreciate that someone came to fix it, the poor timing and complete lack of accountability were unacceptable. I submitted a complaint afterward but never received a follow-up. When I called again today, I was told that Mr. Weese, the manager, had emailed me — which I never received or saw any trace of. I strongly do not recommend this location. Save yourself the hassle and book with a more reliable U-Haul branch.

Rating:

5.0

I had reserved two furniture dollies, but only one was available, so I ended up using just one. The discrepancy between the reservation and the actual availability of equipment caused some inconvenience. However, all of the staff were very friendly and provided excellent customer service.

Rating:

4.0

The 6 x 12 utility trailer with ramp that we used was not swept out and had loose bolts, nuts, washers, screws all over the floor of the trailer. It’s a good thing that we checked it out just down the street from where we picked it up as there would have been all that stuff falling out and it would have messed up how many people’s tires causing them expensive damage and repairs. My wife and I swept it all out and then everything went great. The trailer was well maintained other than some one not doing there job checking the equipment. When we returned it the next day the person who was checking the trailer in didn’t know his job as we were told to put it here no no wait put it over there. No no wait we need it put over here. Sure would be nice if the service people would make up their mind and properly check and clean the trailers before they let there equipment leave the lot. Always very happy with U-Haul and there equipment just very disappointed and frustrating that we had to do there job this time. We rent from them at least once a year and have always had good service and equipment. Except for the loose metal sharp stuff this time. My own fault for not checking the inside of the trailer at the lot. I always check everything else. Now I’m going to be checking the inside as well at the start. Overall happy.

Rating:

5.0

Thank you for helping me when our tires peeled. It was quick and reassuring that we were not alone.

Rating:

3.0

My original vehicle was blocked in and I needed to get assigned new one

Rating:

4.0

The units are a bit pricey, but I do not know what the market cost is of other facilities.

Rating:

3.0

They should provide you with 20 kilometers for free.Once you go over that amount of kilometers you should be charged. I did I did four clicks over my limit and had to pay an extra fee, that's ridiculous especially when the lady was the one who picked the kilometers and I agreed because I figured it wouldn't be such a big deal, if I went over by a little. I would had been better off renting a truck for the day and pay the same amount and not have to worry about the mileages.

Rating:

5.0

Everything was amazing

Rating:

1.0

It’s the worst service ever specially the GM Colin and his assistant Tom, disrespectful and I didn’t get the support from the district manager, o call for him many time and he didn’t even call me back. Worst company ever

Rating:

5.0

Great customer service, no issues, was quick and simple

Rating:

1.0

Worst service I have ever experienced. Your employees are beyond stupid. You stay in business by ripping people off. Just pathetic. Don't waste your time or money at the Barton St and Nash Rd location.

Rating:

3.0

Well, first of all when taking a reservation make sure you read back the cell phone number to get it correct. My husband arrived there and they could not find the reservation because the girl had entered it incorrectly. You had issues with your computer when we were trying to make a payment. It was very frustrating. On a positive note, the young woman that we dealt with was very professional, sweet and helpful. She is a great asset to your business.

Rating:

5.0

I wish the pick-up/check-in process was faster. Got keys 45 minutes after pick-up time.

Rating:

2.0

The debt machine was not working, and management did not help, instead I was made to feel uncomfortable. I was also quoted one way.

Rating:

5.0

Great staff, always friendly and helpful, I would recommend this place to everyone. thanks Joseph

Rating:

5.0

The girl was very welcoming and very knowledged

Rating:

5.0

All was good . The young man the served me was amazing

Rating:

5.0

We booked a truck for our recent move. The process was easy and quick using their website, we were also able to book movers to load and unload the truck which was a blessing. The truck was clean, well maintained, and ready for us at the time we had requested. The office staff were quick and efficient with the payment process and getting the keys to us. This is the second time we’ve used U-Haul in the last year and I would recommend them to anyone wanting to do it themselves. We also purchased boxes and mattress covers, as well as bubble wrap and tape, and their prices couldn’t be beaten by any of the other companies. We give you all an A+.

Rating:

5.0

Tire on trailer was in very bad shape, bad scalping and on the verge of failure. Wasn't happy to find this out mid trip with the bike in the back.

Rating:

5.0

Very polite and professional. Helped me with what Towstart to buy. The piece that goes into the hitch and hold the 2" Ball for my trailer. they come in different drop lengths. In and out in less than a two hours. I 've always trusted my Trailer hitch and installs with UHAUL ,this is my fourth vehicle now, over the years.

Rating:

5.0

Explanation of ALL charges would be appreciated at time of booking. Other than that, good service from staff.

Rating:

4.0

The service was excellent.

Rating:

5.0

Thank you to the staff at U haul

Rating:

5.0

Great staff and great service. No reservation was in and out within 20 minutes.

Rating:

5.0

I'm not happy about U haul's new policy-compulsory protection insurance

Rating:

4.0

Charge too much to drive uhaul. "Your prices way too high you need to cut it"

Rating:

5.0

Take my number out of your contacts. I no longer have an account there

Rating:

5.0

Very clean friendly staff will definitely use your facilities if I ever move again

Rating:

5.0

I've been recommending you while I was there, and will continue, U haul is the first place I'll come to, the staff are very friendly and personal.

Rating:

5.0

Hopefully they can help the clients regarding lossing keys on there storage,they can help To open it not advising call Locksmith to open.

Rating:

2.0

Well, every time there is a mistake made by an employee. They blame it on the customer. They don’t take account for their faults. That’s the first real crappy thing about it, at uhaul In the past, I’ve had great experiences but this time they changed my door and I thought someone broke in my unit when I contacted them. They told me no they changed the door and that they were emailing and calling me and I have all their emails etc. and none were there informing me they were entering my unit for the door. I had my son go there to enter my unit and they had changed the lock. I could not get into my unit. I had to go into the office and get a key from them. That’s pretty brutal . I asked them to prove it to me that they were sending me emails or letters on their computer and they could not because it did not happen. And then I moved out a week before the end of my months contract and went into a long lineup waited to get to the desk and the guy told me I had to go take a picture and show them that the unit is cleaned out I said so I gotta do your job? My sister just passed and I need to pick up my kids in a half an hour. I went out and took the picture. I then had to stay in line for over a half an hour So I ended up walking out. I phoned them and asked them if I could email the picture. The guy said no I’m gonna go and look and take a picture right now. I will call you back. In fact, he did not call me back When I was on the phone with him, I said don’t forget and make sure I don’t get charged for a month Again he forgot and the payment came out. Following the payment coming out, I called ask why and they said because I haven’t left the unit yet wow So I said they need to look at their time schedule and see who did not do their job again this round because I am extremely extremely angry. I just had a death in the family and did not want to deal with this extra amount of baloney. And or argue to receive my months payment back if that was the case, take it from the Employee and send it to me cause this is kind of stuff happens all too often. I have relied on you on many many times, but like I said when they make employee error, they never account for it. They always blame the customer and the customer always ends up paying extra money in some way shape or form. So it’s really unfortunate because I’ve been dealing with UHAUL for many many many years for many rentals for many UHAUL storage rentals. And vehicle rentals It’s unfortunate that they’re so busy. They cannot complete the transactions with certain customers at times and some customers it’s more than once.

Rating:

5.0

Thanks 😊

Rating:

5.0

Staff were helpful and friendly. Storage facilities were excellent: clean, brightly lit. Loved the ability to park indoors to load/unload vehicle. I have strongly recommended this U-Haul storage facility to family, friends and neighbours in the Hamilton area. I hope you pay your staff well - they deserve it.

Rating:

5.0

Beautiful facility, great service by the staff. Great and fair pricing, compared to local and other Canadian companies. Also, the staff was very helpful on giving me information on moving my belongings to Texas. I've always supported American companies over Canadians, I've always found much better service, quality of product, and proper pricing. I've always been thankful for US companies and the hundred of thousands Canadians you employ to make a living. I will always be a Uhaul customer anytime I need to your services. Thank you, and keep doing what you're doing. Grateful Customer

Rating:

5.0

Very beautiful facility keep up the good work

Rating:

5.0

Your staff is the most amazing help full and kind people I've ever had the pleasure I've ever dealt with thnks for everything a completely return costumer

Rating:

5.0

Staff were great and the mattress cart is brilliant overall great spot but would be better if you rent trucks an vans with debit 😂😂😂🙏thank you for reading

Rating:

5.0

The staff was amazing. Very informative staff and friendly I will use this service again for sure. Thanks

Rating:

5.0

Management is amazing to deal with. Great staff and clean facility

Rating:

5.0

Beautiful place we'll let up nice and clean

Rating:

5.0

We upgraded to a larger unit. They made the switch quick and easy. Staff even went out of their way to find us a unit as close to our old one as possible so we wouldn’t have to move our things too far. I have no complaints!

Rating:

4.0

I wish there were more cameras inside the storage building. As a woman being in the building alone several times I would have felt safer with more cameras inside building

Rating:

3.0

Management/male staff member was rude and obnoxious. Only helpful person with a professional attitude was a female staff member.

Rating:

5.0

Couldn’t be happier with the service. The facility is modern, bright, clean and extremely convenient. I will use U-Haul for my next move.

Rating:

5.0

Thank you for customized customer care and a reliable facility!

Rating:

5.0

The gentleman that helped me with the move in was fantastic very pleasant.

Rating:

5.0

Every thing is ok

Rating:

3.0

Paying at the beginning of month suck because to many people there getting trucks.should be like the 7 th of month

Rating:

5.0

Customer service with a face and able to answer questions - hard to find these days - Colin was a pleasure to deal with.

Rating:

5.0

Colin and Tom excel with customer service and go above and beyond to help their customers

Rating:

5.0

Colin and Tom excel in customer service they go above and beyond to make sure the customer is satisfied

Rating:

5.0

Colin and the team make it the best U-Haul location in the area by far with their customer service thank you so much

Rating:

5.0

Staff are so very helpful. They are on top of thing they really know there job. If I need a storage space again i will return uhaul your brilliant. 👍👍

Rating:

5.0

My sales rep was AMAZING

Rating:

2.0

They assigned me an unit0614 that was already taken got assigned another one no tag I.better not gat charges for this unit it's not mine

Rating:

5.0

Honestly you guys have the best equipment and storage facilities. Thank you very much for everything

Rating:

5.0

Congratulations excellent service

Rating:

5.0

I rent a LOT of trucks from your company at a lot of locations. This particular location stands above the rest. Quite far in most cases. The staff are friendly and knowledgeable, and the facilities are top notch. I'll often go out of my way to use this location and they never disappoint. Keep up the good work!

Rating:

5.0

Everyone was friendly, helpful and welcoming but Jayden is who stands out. His service was exceptional, he was friendly and made the process painless and quick. Grateful for this experience. Thank you Barton Uhaul. Debbie Dickey

Rating:

5.0

Attention to every detail. Lovely, friendly experience every time.

Rating:

5.0

Top notch facility I would recommend this facility to anybody

Rating:

3.0

Really great experience start to finish, and the staff are super friendly and helpful! Shout-out to Colin for pointing me in the right direction

Rating:

5.0

My experience with Uhaul was great.

Rating:

5.0

We had a wonderful experience with U-haul storage. The staff was helpful and informative and the storage facility was immaculate. Very impressed and will definitely be recommending you guys to everyone.

Rating:

5.0

Very pleasant and helpful staff

Rating:

5.0

The storage unit was brand new and great. The staff were amazing. Everyone I dealt with was professional, friendly and knowledgeable. I ran into a problem with the closing date and needed the truck I rented longer. They allowed me to keep it a few more days without any hassle. Thanks you so much for understanding during a stressful time.

Rating:

5.0

Excellent service

Rating:

5.0

Staff is knowledgeable and very professional. Well done.

Rating:

4.0

It’s very confusing in there trying to locate the unit

Rating:

5.0

The fellow that served me, explained everything and took me to the storage unit was great. Very knowledgeable, friendly and professional. He truly seemed to know his stuff and enjoy his job. Well done, keep up the great work and I’ll recommend this branch when possible.

Rating:

4.0

Our unit was clean but extremely poor lit . It was spacious but the corner did not even get light from the hallway .

Rating:

5.0

I closed my account with Uhaul. It was a great experience. Extremely friendly staff.

Rating:

5.0

Jayden was amazing to work with. All staff were kind, friendly and helpful. Thank you

Rating:

5.0

Great place to rent from!

Rating:

4.0

I wish I had 24 hour access. Also, no one answered when I pressed the "call" button for help.

Rating:

3.0

Had issues getting into the building sometimes because there “security” system is down. Constantly had this older lady that works there giving me a hard time whether it’s leaving a table at the “drop off” or just getting into my unit. Ontop of all this I’ve been charged for an additional month of storage when my units cleared out. And no one will call me back for a refund

Rating:

5.0

Staff very personable and made rental and storage easy. Pretty quick considering how busy it was.

Rating:

2.0

The unit was paid, i was given a code to open the unit, there was a lock on the unit, no place to enter a code. Fortunately i was there before they closed, and was able to go the front desk and got them to open the gate. Even though they also checked and wondered why even though it was fully paid. This wasted so much time.

Rating:

5.0

Really nice facility. I especially appreciated the drive in doors while it was pouring rain outside. I also had the pleasure of using the U-Box containers and would highly recommend that to anyone interested. Good job everyone !

Rating:

5.0

the best service and the best stav

Rating:

5.0

The staff were great, ok truck, door is really hard to shut. But my biggest issue is why do I have to receive 7 emails from u-haul? kinda spammy ya know. at least your not as bad as the taxi app.....

Rating:

5.0

Best service and helpful staff.

Rating:

5.0

Painless, quick, stagf were friedly and helpful.

Rating:

5.0

The staff are professional and courteous. The staff assisted us in getting a unit in a very fast time. The facility is very clean and the staff were willing to help with any questions or concerns I had during the booking and renting of the unit. The storage unit is climate controlled and it was useful having the long carts (these are free to use) to assist in moving in my items. I would definitely recommend the Barton and Nash location. Excellent staff and facility. Thank you.

Rating:

5.0

Coliin and Mady were both amazing and incredibly helpful. It was a very stressful day, and they took away a lot of that stress for our family, very much appreciated. Will highly recommend. Great job guys!!

Rating:

3.0

Facility is very clean, however I am very concerned with how easily accessible the facility is. The garage doors open automatically and the doors to enter the facility open without a security code. This makes me feel very unsafe. I have had storage units at other facilities that a code was mandatory at any time of day to enter.

Rating:

5.0

It was pouring rain when i arrived and really appreciated the drive in area to unload !

Rating:

5.0

The young man who helped me gave 10/10 customer service. I later found out he forgot to tell me important information, such as disarming and arming my unit, how to open the storage unit, little things like that. I went back to the store and he kindly took a break from the people he was handling to answer my questions. It took 2 minutes to answer my questions and he didn't make me wait. Excellent customer service! A fellow customer in her car told me how to disarm my unit when she saw that I couldn't enter the building. Once in the storage building, I ran into Mary Anne (I think is her name..the older lady) who filled me in on the info the man in the store forgot to give me. I was so thankful she was there!! She was diplomatic. She didn't criticize store staff for their failure which is commendable. When I saw the unit, it looked like it was used to keep tools or motor products. I didn't want to put my household items there, so I asked to change units. She didn't try to get me to change my mind, which was nice.

Rating:

5.0

The dude at the counter was extremely polite, attentive and helpful.

Rating:

4.0

Professional run facility friendly and helpful staff. Just a little too expensive for longer term storage rentals

Rating:

5.0

The Staff were friendly and informative Everyone was friendly respectful and professional

Rating:

5.0

Tom Collin and staff are incredible, thanks for everything.

Rating:

5.0

The service was fabulous. The lockers were always spotless. It didn't take us very long to empty out the 10 / 10 as my daughter took her stuff and I put my stuff in a 5 / 5, it was. It's great. I don't think anybody could break him. The way the security is that's fantastic. I'm very happy with this. It's amazing. And I don't understand why you're seeing in a different language and yet my friend commented me today. He doesn't know what my texts are. I don't know if there, I don't know what's going on with this phone and it's new, everything's it Uploaded re did it or something? It's been screwed up. And I have no idea. Why OK before I write a book here? Thanks a million.

Rating:

5.0

Staff were really great. Helpful and informative.

Rating:

3.0

When building the storage units the larger units should have been on the main floor not the 2nd floor. All the units outside should have been larger than what you had for convenience. Made numerous trips up and down the elevator to empty out two storage units.

Rating:

5.0

Sales rep great personality,very helpful ,knowledgeable fast and curiious servous

Rating:

5.0

The process was quick and easy and I would recommend the Barton and Nash location in Hamilton hands down

Rating:

5.0

Excellent facility and great staff!

Rating:

3.0

There was not adequate explanation about how to access the unit from the 1st staff member. Fortunately there was a staff member at the building who fully explained how to get in and out of the unit.

Rating:

4.0

it was all a positive all good

Rating:

5.0

I would recommend this establishment to friends and family. Staff was pleasant and making sure your needs were met. Unit was very clean. The hours you were able to have access to your storage unit was a bonus. Other places I checked out did not go the extra, by having mouse trap in units. I surely appreciated that. Very well lit building.

Rating:

5.0

The staff we’re helpful and friendly

Rating:

5.0

Wouldn’t go anywhere else

Rating:

4.0

Part of our issue was simply that our move took longer than we thought and when we arrived at the storage facility it was already close to 10 pm…there weren’t any signs about times that the garage door for unloading is available and we weren’t able to use it. We were worried that we would set off alarms if we continued to unload past 10 pm so we were frantically trying to get stuff in to the unit and be out by 10 pm.

Rating:

5.0

Always a good experience at this facility

Rating:

4.0

We just need more trolleies in the storing area

Rating:

5.0

Jayden was an amazing help to me. Was my first time renting a unit and he made it so easy. Friend with me said he's been all across country and it's the best place he's ever used and will use your services in the future. Thanks Jayden 😀

Rating:

5.0

Overall 5 Stars amazing. Very friendly staff. Exceptionally clean. Very positive experience.

Rating:

2.0

I couldn't access the storage unit to unload my stuff. I tried calling the intercom to get help but the numbers pressed were not working. So I was not able to access the storage unit. I will have to come back in the morning to unload my stuff.

Rating:

5.0

Always a pleasure to call upon Uhaul for my moving and storing needs. Never a let down.

Rating:

1.0

You guys didn't give me my 1st month free and you didn't give my refund from when i paid for March but moved out March 2nd and did not receive refund From that...what's going on here?

Rating:

5.0

Staff are very helpful and sincerely interested in others needs. I enjoy using the newer building for the convenience close to all lockers from the drive in garage.

Rating:

5.0

Wonderful staff and clean unit No hick ups 😀

Rating:

5.0

Highly recommend

Rating:

5.0

Friendly and knowledgeable staff

Rating:

5.0

I loved my service! they are very honest... kind... helpful and made me feel comfortable.

Rating:

5.0

Staff very friendly and helpful. Would use again.

Rating:

5.0

No problems or extra surprise costs.

Rating:

5.0

The process quite simple from the beginning to the end The storage is the way to Self sufficient Park unpack and lockup 10/10

Rating:

5.0

I have rented multiple trailers and just got a storage unit. Love this location, friendly staff who always try and make things as easy as possible.

Rating:

5.0

Very knowledgeable and helpful staff I would recommend this facility to everybody

Rating:

5.0

I marked access hours as not being convenient as its only until 10 pm Just think it would help out if it was at least until 12 am, that way giving more time for people getting off work little bit later. Just my 2 cents, thanks.

Rating:

5.0

The uhaul employee was really helpful when elevator would not let us off 3rd floor. He "Subway" came right out to help us and didn't leave until we were OK. Thank you!

Rating:

1.0

We had a regrettable experience dealing with a storage facility at 2275 Barton St E in Hamilton, Ontario. It started from us renting a 10’x15’ storage unit on August 20, 2023. No one informed us that this would be a “split” unit containing of two smaller units until we filled one of the units (10’x10’) and realized we don’t have enough space. We were informed that there is a second smaller unit (5’x10’) is part of this rental agreement. While that was an inconvenience, we were prepared to live with it. However, when we opened that unit to put our items, we noticed a pervasive and foul odor in the unit. We reached out to the staff at the counter and was informed that we need to contact the facility manager. We called and left a voice mail to Colin Weese, and after not receiving response, we emailed him on Wednesday September 6, 2023. The lack of response was deeply disappointing, especially given our efforts to engage with the company in a constructive manner. After waiting for a few days and not getting a response, we approached a front counter again on September 10th, 2023. We only asked to exchange a location of the small units as our larger units was already full and we would not be able to move our stuff ourselves and could not afford to pay movers. Front counter staff informed us that the only options available to us: move our stuff from both units to a different location; stay in the existing units, or move out of units. We explained that due to the health issues we are not able to move stuff ourselves, and cannot afford paying movers, and both alternative options would require us to go to external movers to complete this task. However, front counter staff refused to work out a solution for us constantly making reference to the ”system that would not allow us to switch only one unit”. We insisted to discussing this matter with the manager, who only confirmed that these are the only two options available to us as an alternative to stay in the existing units. We explained that due to our health issues we are not able to make this move ourselves; our plea to the manager to be compassionate and find a resolution left unanswered. Our encounter with front counter staff on that day only exacerbated our frustration. The employee we interacted with was not only unprofessional but also displayed a complete lack of courtesy. They used phrases like "let me finish," "you don't understand," and "I know what I'm talking about," and raised her voice during our conversation. We’ve been a loyal customer of Uhaul for many years, and have never been treated this way before. We regret choosing this location for our storage needs.

Rating:

5.0

Everything was excellent

Rating:

5.0

A+++

Rating:

5.0

Storage facility was awesome

Rating:

4.0

We had a great experience other than our credit card being charged for an extra month after we had already emptied our storage container. Thankfully we noticed, called, and it was corrected promptly. Furthermore, we read on Facebook that the facility was broken into and 5 units were entered and stolen from, which was after we emptied our unit. We consider ourselves lucky and this is what makes me reluctant to recommend the UHaul Storage. But other than that our experience was great and the staff, especially Colin, was so helpful, professional, and friendly.

Rating:

3.0

Had difficulty when I had lost my keys for my lock. Staff was a bit curt on the phone, and I had difficulty reaching them more than once.

Rating:

5.0

Very good staff and friendly

Rating:

2.0

Storage locker was not as advertised. We expected a main-ground level unit and when we arrived it was up a set of stairs with no elevator access. Making us unable to use the dollys provided and move items in and out easily. Our locker and the hall too it was also very poorly lit, not able to see of what we were doing or moving in our unit. I had emailed about my concerns and asking to move to a ground unit and no response. We did not stay longer than our free month period because of this. Took our belongings elsewhere.

Rating:

5.0

Always enjoyable coming in renting, either trucks or trailers. Very convenient, the staff are always curious, friendly and helpful. Thank-you very much U-Haul!

Rating:

5.0

always good.

Rating:

5.0

I appreciate you at U-haul. I always find something helpful.

Rating:

5.0

Lovely bright and clean, being able to unpack truck indoors was great and the use of all dollies really sped things up, wonderful facilities.

Rating:

5.0

The staff were extremely friendly, patient and helpful in explaining things to us who maybe having a “senior moment”. My only concern is the placement of the “Arm/Disarm” login. I saw a few people, myself included, keep going to the keypads closer to the sliding doors. It probably isn’t possible to change the location of the sign in pad, therefore I would suggest a large sign above it. A sign reading LOGIN AND OUT HERE on the wall above the keypad may eliminate a lot of confusion for new customers, and not take the employees away from their other duties to assist us. I would definitely recommend your site to others.

Rating:

5.0

Online was a bit of a issue had to phone uhaul to sort out log in and reservation... But actual experience at physical uhaul site was excellent.. Very helpful individuals, excellent

Rating:

5.0

Great experience. Very clean and secure. Staff and Colin were amazing and very informative.

Rating:

5.0

All staff knowledgeble and friendly

Rating:

3.0

I feel bad when i lost my key for my storage and no one from the staff help me im almost begging for help but no one helps.

Rating:

1.0

Lack of knowledge Very slow service Personal service necessary

Rating:

5.0

Check in was very efficient. Staff that I dealt with ha excellent customer service skills.

Rating:

5.0

The staff were very helpful in explaining the process to access the storage unit.

Rating:

1.0

Ill never use Barton and nash haul again and as for my experience with them sure they are nice when you go in and rent a truck or rent a storage unit but god forbid you being on odsp and not able to get someone to drive when they wrongfully and illegally evict you for baby powder being on the units floor because you want to keep the smell from your dirty clothes to a minimum

Rating:

5.0

Great service and very friendly and fast

Rating:

5.0

Thank you

Rating:

5.0

It’s all good with me

Rating:

5.0

I have rented from Mike and the staff at a different location in Hamilton 2 years ago. My experience then was great as well, when I went into the Barton st location I recognized one of the female at the counter that I had rent from the other location and she was amazing with helping me out. Dealing with the staff at Barton st was a great relief, they made it easy for me as I was already feeling the stress of the move. Great Job 👍

Rating:

5.0

Staff was very friendly and helpful.

Rating:

3.0

The customer service worker was more focused on her personal phone than ensuring I knew everything. The unit is great though. No complaints about that.

Rating:

5.0

Your facility is always clean , and your staff is friendly and helpful .

Rating:

5.0

Staff very friendly and knowledgeable and accommodating

Rating:

5.0

Great service from the Barton Location!!

Rating:

5.0

Thanks…

Rating:

5.0

Excellent!!! *****

Rating:

4.0

Clean an very helpful staff

Rating:

5.0

Very nice and friendly staff. The new faciltury is excellent.

Rating:

5.0

I would highly recommend this particular location at Barton/Nash for all your moving and storage needs. The staff are amazing! The manager Colin is absolutely the nicest human being on the face of the earth, he was kind, compassionate and so very helpful to my family and I during our time there for our storage unit. Thanks again to the staff and Colin, you guys are the bomb!!!🥰❤️

Rating:

5.0

Colin was very easy going I was treated very good there

Rating:

5.0

My story dealing with Uhaul from Dec1 to Jan 9 is one too long for this space; so I will simply summarize my entire experience with the staff at UHaul as wonderful. From Tom, the manager to Collin and all other staff . I wish I could remember everybody's name; even the lady who keeps the storage centre spotless. Everybody bent over backwards to go the extra mile to make my business with Uhaul go convenient for me and very pleasant. My special thanks go to the manager, Tom. He turned a couple of potential problems for me into problems solved! I walked away on Jan. 9th from UHaul only with gratitude and not one regret of having dealt with anybody there.