Customer Reviews for U-Haul Moving & Storage at Barton St

Rating:

5.0

Dropped off after hours so cannot really comment.

Rating:

5.0

Hopefully they can help the clients regarding lossing keys on there storage,they can help To open it not advising call Locksmith to open.

Rating:

3.0

Very slow customer service.

Rating:

5.0

While the service & equipment was good... Renting a Trailer for a single day with the $10 dollar insurance option is reasonable. *If and when a 2nd day is needed, there should be an option to discontinue the $10 insurance, as , of course the final total is considerably much higher! Thank You, Keith B.

Rating:

2.0

Well, every time there is a mistake made by an employee. They blame it on the customer. They don’t take account for their faults. That’s the first real crappy thing about it, at uhaul In the past, I’ve had great experiences but this time they changed my door and I thought someone broke in my unit when I contacted them. They told me no they changed the door and that they were emailing and calling me and I have all their emails etc. and none were there informing me they were entering my unit for the door. I had my son go there to enter my unit and they had changed the lock. I could not get into my unit. I had to go into the office and get a key from them. That’s pretty brutal . I asked them to prove it to me that they were sending me emails or letters on their computer and they could not because it did not happen. And then I moved out a week before the end of my months contract and went into a long lineup waited to get to the desk and the guy told me I had to go take a picture and show them that the unit is cleaned out I said so I gotta do your job? My sister just passed and I need to pick up my kids in a half an hour. I went out and took the picture. I then had to stay in line for over a half an hour So I ended up walking out. I phoned them and asked them if I could email the picture. The guy said no I’m gonna go and look and take a picture right now. I will call you back. In fact, he did not call me back When I was on the phone with him, I said don’t forget and make sure I don’t get charged for a month Again he forgot and the payment came out. Following the payment coming out, I called ask why and they said because I haven’t left the unit yet wow So I said they need to look at their time schedule and see who did not do their job again this round because I am extremely extremely angry. I just had a death in the family and did not want to deal with this extra amount of baloney. And or argue to receive my months payment back if that was the case, take it from the Employee and send it to me cause this is kind of stuff happens all too often. I have relied on you on many many times, but like I said when they make employee error, they never account for it. They always blame the customer and the customer always ends up paying extra money in some way shape or form. So it’s really unfortunate because I’ve been dealing with UHAUL for many many many years for many rentals for many UHAUL storage rentals. And vehicle rentals It’s unfortunate that they’re so busy. They cannot complete the transactions with certain customers at times and some customers it’s more than once.

Rating:

5.0

Thanks 😊

Rating:

5.0

Staff were helpful and friendly. Storage facilities were excellent: clean, brightly lit. Loved the ability to park indoors to load/unload vehicle. I have strongly recommended this U-Haul storage facility to family, friends and neighbours in the Hamilton area. I hope you pay your staff well - they deserve it.

Rating:

3.0

The trailer had no crank to lift the tongue and to assist in hooking up the trailer. When the trailer was full, it was heavy enough for me to have to strain to lift the tongue onto the trailer hitch. A crank would have been nice to have. Otherwise, the trailer did exactly what we needed done. The price was very fair.

Rating:

5.0

Customer service was smooth and good. The lady who served me was very respectful., cheerful and provided all the assistance I needed. She said she’s a new stuff. Please give her a rise 😁 thank you guys.

Rating:

1.0

Broken equipment, broken promises. I rented this van from Barton st, and upon turning kn the truck to confirm gas and mileage i noticed it saying low air in RE tire. Sometimes these sensors can be a little dramatic but nonetheless I took a photo at time of rental showing this. I drove it to my destination of Burlington to load for a move when I noticed that the tire had significantly deflated. I called the local store to see if I could simply swap trucks to continue my move, but they politely informed me that it would have to be run through the original location. I was put in touch with Tiffany from Roadside assistance who said that I wouldn't be able to swap trucks, but would instead have to wait for a service provider to come fix the vehicle. No problem; a bit inconvenient for me, but policy is policy. After half an hour of not hearing anything about whether she has scheduled someone, I messaged the number to ask for an update, and was informed that someone would be out in 90 minutes. Not being able to wait that long, I opted to rent a second vehicle to get myself underway. Driving back after acquiring this rental i get a call saying the tech has closed the file, that I've said it was good to go; i have nott done anything of the sort, the tire is still flat. He says he'll look into it and calls me back a few minutes later, advising me that a tech is on the way but will be an additional 90 minutes from the original quoted time. This was added to again by another hour later on. In total, the van was out of commission for 4.5 hours, the bulk of the time I had available to undergo my task of this move. When I returned the van the following day, I spoke with Bruno about the whole affair, and he agreed that over 4 hours for a fix isn't the level of service they uphold. I asked him if he could cut me a break on the daily rate, since I had to rent a second van to get going - the kilometers there and back and the fuel were of course on me, but I would appreciate having the $20 daily rate taken off. He wasn't sure how to do it or who to reach out to - he tried calling a number but it said it wasn't in service. As a line was forming I told him that I was okay if he put it on the back burner for the time being and took care of his customers. He has my credit card on file to charge me the remainder of the bill, and I watched him write down my phone number, promising to call me when he figured something out. He did not call me as he promised, and I was charged the full cost. I think that I have been VERY reasonable during this entire process, and in exchange I've been overcharged, strung along, and lied to. I would be happy to discuss my experience with any uhaul representative.

Rating:

1.0

be honest and fill the truck tank.

Rating:

5.0

Beautiful facility, great service by the staff. Great and fair pricing, compared to local and other Canadian companies. Also, the staff was very helpful on giving me information on moving my belongings to Texas. I've always supported American companies over Canadians, I've always found much better service, quality of product, and proper pricing. I've always been thankful for US companies and the hundred of thousands Canadians you employ to make a living. I will always be a Uhaul customer anytime I need to your services. Thank you, and keep doing what you're doing. Grateful Customer

Rating:

5.0

Have trailer available at location reservation is for, train staff in rental equipment, fix issue with Canada /US monies on reservations from Canada Do not send customers to locations that are not manned or open numerous times. Have trailer delivered to where reservation is made for, not have them touring the countryside looking for it

Rating:

5.0

Very beautiful facility keep up the good work

Rating:

5.0

Love this place, i always rent a trailer here, great price

Rating:

4.0

had to wait almost half an hour to be served both times, to pick up the equipment and to return it. maybe more stuff at times would help ????

Rating:

5.0

Your staff is the most amazing help full and kind people I've ever had the pleasure I've ever dealt with thnks for everything a completely return costumer

Rating:

5.0

Staff were great and the mattress cart is brilliant overall great spot but would be better if you rent trucks an vans with debit 😂😂😂🙏thank you for reading

Rating:

5.0

Extremely easy experience from picking up to dropping off. This has been my most favorite go to store for U-haul as they seem to carry everything you need.

Rating:

1.0

I did not end up using thr 4x8 one-way to Owen Sound as the height of the trailer was terribly low for most of my items, Therfore had swapped to a 5x8 with a greater ceiling height than allowed me to load properly and safely. In the end. I was being charged for both trailers and wanted a full refund for the 4x8 enclosed trailer to which was not a full refund.

Rating:

5.0

The staff was amazing. Very informative staff and friendly I will use this service again for sure. Thanks

Rating:

5.0

Management is amazing to deal with. Great staff and clean facility

Rating:

3.0

The wheel monitor needs maintenance light do come on a few times was a fair transaction 😎👍

Rating:

5.0

Nothing that i can think of

Rating:

1.0

GET BETTER EMPLOYEES.One Employee Was extremely rude and made customer feel bad for trying. Would never recommend barton and Nash. uhaul to anyone frist time experience was terrible.

Rating:

3.0

More staff on a Saturday.

Rating:

3.0

truck was not in drivable condition. braking system was hardly working and whole truck was shaking during driving. brake was making lots of noise. When i returned truck, associate ask me if there is anything wrong with it? I gave him my honest opinion and he was not happy to hear honest opinion about his truck. Why did he even asked it in first place then?

Rating:

5.0

Beautiful place we'll let up nice and clean

Rating:

3.0

I received the truck with an eighth of a tank of gas. This led me to have to start my morning pumping $100.00 of gas into the tank as I did not know how much fuel I would use. When I brought the truck back it had half a tank in it. So on top of the rental agreement, I lost money due to your laxed ethics. If the truck had been full of fuel when I picked it up, I would have only paid the price to top it up. This leads me to believe this practice is done so you can win on fuel. I will be reposting this on the web including your companies name and address with or without your response. Jim Marlor (905) 870-1519

Rating:

5.0

We upgraded to a larger unit. They made the switch quick and easy. Staff even went out of their way to find us a unit as close to our old one as possible so we wouldn’t have to move our things too far. I have no complaints!

Rating:

5.0

Good

Rating:

5.0

My bf and I used uhaul and were really pleased. We even talked about doing a review because we were so happy with the overall, easy, experience. We rented 2 lockers and a truck and in that time, talked to approx 6 employees throughout. All 6 employees were excellent 👌 very friendly, accommodating and helpful. Very easy process. Highly recommend

Rating:

4.0

I wish there were more cameras inside the storage building. As a woman being in the building alone several times I would have felt safer with more cameras inside building

Rating:

5.0

Always a great experience. Colin and the staff are knowledgeable and polite. Only location i will use

Rating:

1.0

Trailer was not at the location I made the reservation had to drive to the other end of the city tonpick it up which made my drop off even further

Rating:

5.0

Nothing. It was simple, easy, in and out. Very efficient . 5stars

Rating:

4.0

Equipment was clean, but vehicle itself was scary to drive.

Rating:

3.0

The 24/7 ride share mobile experience was less than desirable. I logged into the app and tried to complete my pick up process but was unable to do so as there was an error. I had to come into the office to complete the process in order to pick up my truck. This was a complete inconvenience for me.

Rating:

4.0

When we arrived there was a lineup, but it was month end and we expected that. The line dissipated quickly. Service was pleasant but slow due to internet issues. Dropping off the rental was super efficient, the associate was practically waiting for us, transaction already processed, we were gone in literally 2 minutes. Awesome, painless and pleasant.

Rating:

5.0

Could hardly see out the windows. Had to clean the windows and mirrors so l could drive safely.

Rating:

3.0

Management/male staff member was rude and obnoxious. Only helpful person with a professional attitude was a female staff member.

Rating:

4.0

Would have been nice to be taken to the truck I rented and a personal walk around while I was takeing pictures. I walked around the lot looking for the truck while carring the blankets I rented. Last time (years ago before you got so big) the extra rentals were on the truck ready for me and I got a complete walk through and around.

Rating:

5.0

Whoever the employee was that rented me the truck needs to take a shower. The smell was terrible.

Rating:

5.0

Very efficient and affordable

Rating:

5.0

Your customer parking is very small

Rating:

5.0

Very simple drop off without having to wait for billing. Thanks

Rating:

5.0

Couldn’t be happier with the service. The facility is modern, bright, clean and extremely convenient. I will use U-Haul for my next move.

Rating:

5.0

Thank you for customized customer care and a reliable facility!

Rating:

5.0

The gentleman that helped me with the move in was fantastic very pleasant.

Rating:

5.0

Too much technology! Couldn't upload my photos of the vehicle. Very annoying, but the staff are great.

Rating:

4.0

Great experience. Good knowledgeable staff.

Rating:

5.0

Good

Rating:

5.0

Tom Bisson is an excellent hitch and wiring installer and thoughtful with respect to my vehicle Highly recommend.

Rating:

5.0

Every thing is ok

Rating:

5.0

10/10 for Tom. Thanks again Tom for your help

Rating:

5.0

I think it's a great place to deal with just the way it is.

Rating:

3.0

When refund is due and told to come in and put on bank card and then told already went to bank then told check mailed and still out refund 2 days later

Rating:

3.0

Paying at the beginning of month suck because to many people there getting trucks.should be like the 7 th of month

Rating:

5.0

Rented a 5x8 cargo trailer had some debris inside from past use…expected it to be cleaner Other than this experience was great.

Rating:

5.0

Staff were fantastic !

Rating:

1.0

I have rented from this location multiple times and there have been multiple times now that I have been pulled over by police because the trailer running lights weren’t working, will not be returning to this U-Haul location again

Rating:

5.0

The trailer was buried in the snow. We just got 2 feet of snow so I don't hold it against them. The guy I dealt with was helpful in getting it out. He was knowledgeable and double checked the trailer was properly secured.

Rating:

5.0

Good moving experience everything went smoothly

Rating:

4.0

A bit better snow removal procedures!

Rating:

5.0

Customer service with a face and able to answer questions - hard to find these days - Colin was a pleasure to deal with.

Rating:

5.0

Colin and Tom excel with customer service and go above and beyond to help their customers

Rating:

5.0

Colin and Tom excel in customer service they go above and beyond to make sure the customer is satisfied

Rating:

5.0

Colin and the team make it the best U-Haul location in the area by far with their customer service thank you so much

Rating:

5.0

Staff are so very helpful. They are on top of thing they really know there job. If I need a storage space again i will return uhaul your brilliant. 👍👍

Rating:

5.0

My sales rep was AMAZING

Rating:

2.0

They assigned me an unit0614 that was already taken got assigned another one no tag I.better not gat charges for this unit it's not mine

Rating:

5.0

Honestly you guys have the best equipment and storage facilities. Thank you very much for everything

Rating:

5.0

Congratulations excellent service

Rating:

5.0

I rent a LOT of trucks from your company at a lot of locations. This particular location stands above the rest. Quite far in most cases. The staff are friendly and knowledgeable, and the facilities are top notch. I'll often go out of my way to use this location and they never disappoint. Keep up the good work!

Rating:

5.0

Everyone was friendly, helpful and welcoming but Jayden is who stands out. His service was exceptional, he was friendly and made the process painless and quick. Grateful for this experience. Thank you Barton Uhaul. Debbie Dickey

Rating:

5.0

Attention to every detail. Lovely, friendly experience every time.

Rating:

5.0

Top notch facility I would recommend this facility to anybody

Rating:

3.0

Really great experience start to finish, and the staff are super friendly and helpful! Shout-out to Colin for pointing me in the right direction

Rating:

5.0

My experience with Uhaul was great.

Rating:

5.0

We had a wonderful experience with U-haul storage. The staff was helpful and informative and the storage facility was immaculate. Very impressed and will definitely be recommending you guys to everyone.

Rating:

5.0

Very pleasant and helpful staff

Rating:

5.0

The storage unit was brand new and great. The staff were amazing. Everyone I dealt with was professional, friendly and knowledgeable. I ran into a problem with the closing date and needed the truck I rented longer. They allowed me to keep it a few more days without any hassle. Thanks you so much for understanding during a stressful time.

Rating:

5.0

Excellent service

Rating:

5.0

Staff is knowledgeable and very professional. Well done.

Rating:

4.0

It’s very confusing in there trying to locate the unit

Rating:

5.0

The fellow that served me, explained everything and took me to the storage unit was great. Very knowledgeable, friendly and professional. He truly seemed to know his stuff and enjoy his job. Well done, keep up the great work and I’ll recommend this branch when possible.

Rating:

4.0

Our unit was clean but extremely poor lit . It was spacious but the corner did not even get light from the hallway .

Rating:

5.0

I closed my account with Uhaul. It was a great experience. Extremely friendly staff.

Rating:

5.0

Jayden was amazing to work with. All staff were kind, friendly and helpful. Thank you

Rating:

5.0

Great place to rent from!

Rating:

4.0

I wish I had 24 hour access. Also, no one answered when I pressed the "call" button for help.

Rating:

3.0

Had issues getting into the building sometimes because there “security” system is down. Constantly had this older lady that works there giving me a hard time whether it’s leaving a table at the “drop off” or just getting into my unit. Ontop of all this I’ve been charged for an additional month of storage when my units cleared out. And no one will call me back for a refund

Rating:

5.0

Staff very personable and made rental and storage easy. Pretty quick considering how busy it was.

Rating:

2.0

The unit was paid, i was given a code to open the unit, there was a lock on the unit, no place to enter a code. Fortunately i was there before they closed, and was able to go the front desk and got them to open the gate. Even though they also checked and wondered why even though it was fully paid. This wasted so much time.

Rating:

5.0

Really nice facility. I especially appreciated the drive in doors while it was pouring rain outside. I also had the pleasure of using the U-Box containers and would highly recommend that to anyone interested. Good job everyone !

Rating:

5.0

the best service and the best stav

Rating:

5.0

The staff were great, ok truck, door is really hard to shut. But my biggest issue is why do I have to receive 7 emails from u-haul? kinda spammy ya know. at least your not as bad as the taxi app.....

Rating:

5.0

Best service and helpful staff.

Rating:

5.0

Painless, quick, stagf were friedly and helpful.

Rating:

5.0

The staff are professional and courteous. The staff assisted us in getting a unit in a very fast time. The facility is very clean and the staff were willing to help with any questions or concerns I had during the booking and renting of the unit. The storage unit is climate controlled and it was useful having the long carts (these are free to use) to assist in moving in my items. I would definitely recommend the Barton and Nash location. Excellent staff and facility. Thank you.

Rating:

5.0

Coliin and Mady were both amazing and incredibly helpful. It was a very stressful day, and they took away a lot of that stress for our family, very much appreciated. Will highly recommend. Great job guys!!

Rating:

3.0

Facility is very clean, however I am very concerned with how easily accessible the facility is. The garage doors open automatically and the doors to enter the facility open without a security code. This makes me feel very unsafe. I have had storage units at other facilities that a code was mandatory at any time of day to enter.

Rating:

5.0

It was pouring rain when i arrived and really appreciated the drive in area to unload !

Rating:

5.0

The young man who helped me gave 10/10 customer service. I later found out he forgot to tell me important information, such as disarming and arming my unit, how to open the storage unit, little things like that. I went back to the store and he kindly took a break from the people he was handling to answer my questions. It took 2 minutes to answer my questions and he didn't make me wait. Excellent customer service! A fellow customer in her car told me how to disarm my unit when she saw that I couldn't enter the building. Once in the storage building, I ran into Mary Anne (I think is her name..the older lady) who filled me in on the info the man in the store forgot to give me. I was so thankful she was there!! She was diplomatic. She didn't criticize store staff for their failure which is commendable. When I saw the unit, it looked like it was used to keep tools or motor products. I didn't want to put my household items there, so I asked to change units. She didn't try to get me to change my mind, which was nice.

Rating:

5.0

The dude at the counter was extremely polite, attentive and helpful.

Rating:

4.0

Professional run facility friendly and helpful staff. Just a little too expensive for longer term storage rentals

Rating:

5.0

The Staff were friendly and informative Everyone was friendly respectful and professional

Rating:

5.0

Tom Collin and staff are incredible, thanks for everything.

Rating:

5.0

The service was fabulous. The lockers were always spotless. It didn't take us very long to empty out the 10 / 10 as my daughter took her stuff and I put my stuff in a 5 / 5, it was. It's great. I don't think anybody could break him. The way the security is that's fantastic. I'm very happy with this. It's amazing. And I don't understand why you're seeing in a different language and yet my friend commented me today. He doesn't know what my texts are. I don't know if there, I don't know what's going on with this phone and it's new, everything's it Uploaded re did it or something? It's been screwed up. And I have no idea. Why OK before I write a book here? Thanks a million.

Rating:

5.0

Staff were really great. Helpful and informative.

Rating:

3.0

When building the storage units the larger units should have been on the main floor not the 2nd floor. All the units outside should have been larger than what you had for convenience. Made numerous trips up and down the elevator to empty out two storage units.

Rating:

5.0

Sales rep great personality,very helpful ,knowledgeable fast and curiious servous

Rating:

5.0

The process was quick and easy and I would recommend the Barton and Nash location in Hamilton hands down

Rating:

5.0

Excellent facility and great staff!

Rating:

3.0

There was not adequate explanation about how to access the unit from the 1st staff member. Fortunately there was a staff member at the building who fully explained how to get in and out of the unit.

Rating:

4.0

it was all a positive all good

Rating:

5.0

I would recommend this establishment to friends and family. Staff was pleasant and making sure your needs were met. Unit was very clean. The hours you were able to have access to your storage unit was a bonus. Other places I checked out did not go the extra, by having mouse trap in units. I surely appreciated that. Very well lit building.

Rating:

5.0

The staff we’re helpful and friendly

Rating:

5.0

Wouldn’t go anywhere else

Rating:

4.0

Part of our issue was simply that our move took longer than we thought and when we arrived at the storage facility it was already close to 10 pm…there weren’t any signs about times that the garage door for unloading is available and we weren’t able to use it. We were worried that we would set off alarms if we continued to unload past 10 pm so we were frantically trying to get stuff in to the unit and be out by 10 pm.

Rating:

5.0

Always a good experience at this facility

Rating:

4.0

We just need more trolleies in the storing area

Rating:

5.0

Jayden was an amazing help to me. Was my first time renting a unit and he made it so easy. Friend with me said he's been all across country and it's the best place he's ever used and will use your services in the future. Thanks Jayden 😀

Rating:

5.0

Overall 5 Stars amazing. Very friendly staff. Exceptionally clean. Very positive experience.

Rating:

2.0

I couldn't access the storage unit to unload my stuff. I tried calling the intercom to get help but the numbers pressed were not working. So I was not able to access the storage unit. I will have to come back in the morning to unload my stuff.

Rating:

5.0

Always a pleasure to call upon Uhaul for my moving and storing needs. Never a let down.

Rating:

1.0

You guys didn't give me my 1st month free and you didn't give my refund from when i paid for March but moved out March 2nd and did not receive refund From that...what's going on here?

Rating:

5.0

Staff are very helpful and sincerely interested in others needs. I enjoy using the newer building for the convenience close to all lockers from the drive in garage.

Rating:

5.0

Wonderful staff and clean unit No hick ups 😀

Rating:

5.0

Highly recommend

Rating:

5.0

Friendly and knowledgeable staff

Rating:

5.0

I loved my service! they are very honest... kind... helpful and made me feel comfortable.

Rating:

5.0

Staff very friendly and helpful. Would use again.

Rating:

5.0

No problems or extra surprise costs.

Rating:

5.0

The process quite simple from the beginning to the end The storage is the way to Self sufficient Park unpack and lockup 10/10

Rating:

5.0

I have rented multiple trailers and just got a storage unit. Love this location, friendly staff who always try and make things as easy as possible.

Rating:

5.0

Very knowledgeable and helpful staff I would recommend this facility to everybody

Rating:

5.0

I marked access hours as not being convenient as its only until 10 pm Just think it would help out if it was at least until 12 am, that way giving more time for people getting off work little bit later. Just my 2 cents, thanks.

Rating:

5.0

The uhaul employee was really helpful when elevator would not let us off 3rd floor. He "Subway" came right out to help us and didn't leave until we were OK. Thank you!

Rating:

1.0

We had a regrettable experience dealing with a storage facility at 2275 Barton St E in Hamilton, Ontario. It started from us renting a 10’x15’ storage unit on August 20, 2023. No one informed us that this would be a “split” unit containing of two smaller units until we filled one of the units (10’x10’) and realized we don’t have enough space. We were informed that there is a second smaller unit (5’x10’) is part of this rental agreement. While that was an inconvenience, we were prepared to live with it. However, when we opened that unit to put our items, we noticed a pervasive and foul odor in the unit. We reached out to the staff at the counter and was informed that we need to contact the facility manager. We called and left a voice mail to Colin Weese, and after not receiving response, we emailed him on Wednesday September 6, 2023. The lack of response was deeply disappointing, especially given our efforts to engage with the company in a constructive manner. After waiting for a few days and not getting a response, we approached a front counter again on September 10th, 2023. We only asked to exchange a location of the small units as our larger units was already full and we would not be able to move our stuff ourselves and could not afford to pay movers. Front counter staff informed us that the only options available to us: move our stuff from both units to a different location; stay in the existing units, or move out of units. We explained that due to the health issues we are not able to move stuff ourselves, and cannot afford paying movers, and both alternative options would require us to go to external movers to complete this task. However, front counter staff refused to work out a solution for us constantly making reference to the ”system that would not allow us to switch only one unit”. We insisted to discussing this matter with the manager, who only confirmed that these are the only two options available to us as an alternative to stay in the existing units. We explained that due to our health issues we are not able to make this move ourselves; our plea to the manager to be compassionate and find a resolution left unanswered. Our encounter with front counter staff on that day only exacerbated our frustration. The employee we interacted with was not only unprofessional but also displayed a complete lack of courtesy. They used phrases like "let me finish," "you don't understand," and "I know what I'm talking about," and raised her voice during our conversation. We’ve been a loyal customer of Uhaul for many years, and have never been treated this way before. We regret choosing this location for our storage needs.

Rating:

5.0

Everything was excellent

Rating:

5.0

A+++

Rating:

5.0

Storage facility was awesome

Rating:

4.0

We had a great experience other than our credit card being charged for an extra month after we had already emptied our storage container. Thankfully we noticed, called, and it was corrected promptly. Furthermore, we read on Facebook that the facility was broken into and 5 units were entered and stolen from, which was after we emptied our unit. We consider ourselves lucky and this is what makes me reluctant to recommend the UHaul Storage. But other than that our experience was great and the staff, especially Colin, was so helpful, professional, and friendly.

Rating:

3.0

Had difficulty when I had lost my keys for my lock. Staff was a bit curt on the phone, and I had difficulty reaching them more than once.

Rating:

5.0

Very good staff and friendly

Rating:

2.0

Storage locker was not as advertised. We expected a main-ground level unit and when we arrived it was up a set of stairs with no elevator access. Making us unable to use the dollys provided and move items in and out easily. Our locker and the hall too it was also very poorly lit, not able to see of what we were doing or moving in our unit. I had emailed about my concerns and asking to move to a ground unit and no response. We did not stay longer than our free month period because of this. Took our belongings elsewhere.

Rating:

5.0

Always enjoyable coming in renting, either trucks or trailers. Very convenient, the staff are always curious, friendly and helpful. Thank-you very much U-Haul!

Rating:

5.0

always good.

Rating:

5.0

I appreciate you at U-haul. I always find something helpful.

Rating:

5.0

Lovely bright and clean, being able to unpack truck indoors was great and the use of all dollies really sped things up, wonderful facilities.

Rating:

5.0

The staff were extremely friendly, patient and helpful in explaining things to us who maybe having a “senior moment”. My only concern is the placement of the “Arm/Disarm” login. I saw a few people, myself included, keep going to the keypads closer to the sliding doors. It probably isn’t possible to change the location of the sign in pad, therefore I would suggest a large sign above it. A sign reading LOGIN AND OUT HERE on the wall above the keypad may eliminate a lot of confusion for new customers, and not take the employees away from their other duties to assist us. I would definitely recommend your site to others.

Rating:

5.0

Online was a bit of a issue had to phone uhaul to sort out log in and reservation... But actual experience at physical uhaul site was excellent.. Very helpful individuals, excellent

Rating:

5.0

Great experience. Very clean and secure. Staff and Colin were amazing and very informative.

Rating:

5.0

All staff knowledgeble and friendly

Rating:

3.0

I feel bad when i lost my key for my storage and no one from the staff help me im almost begging for help but no one helps.

Rating:

1.0

Lack of knowledge Very slow service Personal service necessary

Rating:

5.0

Check in was very efficient. Staff that I dealt with ha excellent customer service skills.

Rating:

5.0

The staff were very helpful in explaining the process to access the storage unit.

Rating:

1.0

Ill never use Barton and nash haul again and as for my experience with them sure they are nice when you go in and rent a truck or rent a storage unit but god forbid you being on odsp and not able to get someone to drive when they wrongfully and illegally evict you for baby powder being on the units floor because you want to keep the smell from your dirty clothes to a minimum

Rating:

5.0

Great service and very friendly and fast

Rating:

5.0

Thank you

Rating:

5.0

It’s all good with me

Rating:

5.0

I have rented from Mike and the staff at a different location in Hamilton 2 years ago. My experience then was great as well, when I went into the Barton st location I recognized one of the female at the counter that I had rent from the other location and she was amazing with helping me out. Dealing with the staff at Barton st was a great relief, they made it easy for me as I was already feeling the stress of the move. Great Job 👍

Rating:

5.0

Staff was very friendly and helpful.

Rating:

3.0

The customer service worker was more focused on her personal phone than ensuring I knew everything. The unit is great though. No complaints about that.

Rating:

5.0

Your facility is always clean , and your staff is friendly and helpful .

Rating:

5.0

Staff very friendly and knowledgeable and accommodating

Rating:

5.0

Great service from the Barton Location!!

Rating:

5.0

Thanks…

Rating:

5.0

Excellent!!! *****

Rating:

4.0

Clean an very helpful staff

Rating:

5.0

Very nice and friendly staff. The new faciltury is excellent.

Rating:

5.0

I would highly recommend this particular location at Barton/Nash for all your moving and storage needs. The staff are amazing! The manager Colin is absolutely the nicest human being on the face of the earth, he was kind, compassionate and so very helpful to my family and I during our time there for our storage unit. Thanks again to the staff and Colin, you guys are the bomb!!!🥰❤️

Rating:

5.0

Colin was very easy going I was treated very good there

Rating:

5.0

My story dealing with Uhaul from Dec1 to Jan 9 is one too long for this space; so I will simply summarize my entire experience with the staff at UHaul as wonderful. From Tom, the manager to Collin and all other staff . I wish I could remember everybody's name; even the lady who keeps the storage centre spotless. Everybody bent over backwards to go the extra mile to make my business with Uhaul go convenient for me and very pleasant. My special thanks go to the manager, Tom. He turned a couple of potential problems for me into problems solved! I walked away on Jan. 9th from UHaul only with gratitude and not one regret of having dealt with anybody there.

Rating:

1.0

Rodents got into the unit and left faecies over a lot of my stuff and chewed through a sofa and several other things as well as finding a dead mouse in the kitchen equipment I was storing. I threw everything out as a result. I complained twice to management about it and was told someone would contact me but I didnt hear anything from them. When I asked if they had a problem with mice, they said that they had only had one other incident that month despite there being mouse traps in the corridors. I think that this was an absolute waste of money, a disgusting storage unit and poor customer service.

Rating:

1.0

Hated the steep stairs,no elevator

Rating:

5.0

Amazing team at Barton and Nash in Hamilton.. friendly welcoming.. willing to go over and beyond really appreciated the help. Thank you.

Rating:

4.0

All the staff were so accommodating and friendly at all times. I would highly recommend this Barton and Nash location to anyone needing any storage needs. Thanks to all the staff for everything😉

Rating:

5.0

You guys had my stuff for six years and I only visited once. Aside from a thin layer of dust my stuff was in exactly the shape I left it. Thank you.

Rating:

4.0

Very good service Colin was as helpful as you could ever want Very satisfied with everything.

Rating:

2.0

The had a water leak. I informed the staff but the problem didn’t go away

Rating:

5.0

Staff were very helpful and friendly. Couldn’t help enough. Collin was especially helpful in showing us what to do .this is a great company to rent from. Thank you.

Rating:

5.0

They are very friendly and helpful I definitely got what I paid for

Rating:

5.0

The manager Colin is great, very helpful and very helpful with everything it takes to have a storage unit with him.

Rating:

5.0

Colin was so Patient and understanding. He answered all our questions. And he didn’t rush us and make sure we understood everything.

Rating:

4.0

The equipment is clean and the trucks run well. Very quick and efficient to rent a van or truck.

Rating:

5.0

I was there for 2 hours as 3 of the gentleman working behind the counter had difficulty processing the reservation. They had to call manager and tech support. The workers were all very polite and apologetic. Very nice guys , even offered assistance after. Great staff!!!

Rating:

1.0

I reserved a room and it was not available when I got there! Was offered another one which unbeknownst to me was more money! Paid for it and 3 days later got a letter stating I was late on payment and would have to pay a late fee! Went in and was told not to pay as I already had and that the company does this all the time! Received another notice maybe a week later stating the same! Was told by counter person (who was friendly) that it was NOT the correct price and to not pay. At the start of next month I received another letter stating same price, so I went in and was told by the same person he would talk to manager and see about getting the price I was quoted on the internet. I was told by him that if the manager would not agree (which I was told NEVER HAPPENS) that I could move out and not be charged. A week later when I did not get a answer, and looked at my credit card statement I had already been charged! When I went to see what's up, I had the unpleasant experience of meeting the manager one (Colin Reese) who was nothing like any of the other people who worked there. He was rude, ignorant and unwilling to listen. His only and final answer was that (I was wrong, and that's that!) I told him I was not happy and would leave a review. His words were I DON'T CARE! DO WHAT YOU HAVE TO! For sure do not go to this place, but if you must definitely don't deal with the manager as you will get nowhere!

Rating:

5.0

Clean facilities and friendly staff.

Rating:

2.0

The storage unit leaked on one of me collector games and ruined it. My unit was moved without my knowledge and a table was broken. So no I Will never store anything with uhaul

Rating:

4.0

no thanks

Rating:

3.0

My rating is average because I was told my unit was being demolished and would have to move ASAP. I arrived at 3pm and talked to office. I was told they were transferring me in a U-box and would get one delivered to my storage unit. After about 30 minutes the guy drove up saying they were just figuring out what they are doing and would just be a little while longer. After 2 hours of waiting I went back into the office to find out what was going on. The guy called his boss and was told they are moving me to another unit not a U-box. I was told the first month was free but I needed to pay the 18.00 insurance fee. I had forgot my wallet but need to come in to pay my other unit in a couple of days. I had to then go back unpack my truck of the things I was bring home and repack with the boxes to move into the new unit. I received an email a couple of days ago saying that there was a 15.00 late fee on thec18.00. After being left sitting for over 2 hours you people are trying to charge me a late fee on 18.00 this is ridiculous.

Rating:

1.0

The 8*12*8 is 6.5 ft wide. Had to go elsewhere. Staff was great.

Rating:

3.0

My unit I had leaked when it rained I lost a lot of clothing due to the unit leaking now i have to replace all the clothes and blankets I lost, my son's xbox got ruined from the rain. It was a horrible unit.

Rating:

1.0

On May 20, 2021 I booked storage as we sold our home and need storage for a short time. The storage was book and was told given the pass code to enter after hours but the MOST important part they left out was that the access code wouldn't work until after 24hrs, hence why we were locked out. We had to leave all our furnitures in the truck, park on a street. We returned May 21 to store our stuff and was told that, no elevator, so we we forced to cancel the storage and had no were to store our furnitures. Just horrible and very incompetent service.