Customer Reviews for U-Haul Moving & Storage at Bladensburg

Rating:

5.0

The brother that checked me in went above and beyond to make sure we were good

Rating:

5.0

I cannot remember the name of the gentleman who helped us, but he was great. Took the time to make sure we were getting the best rate on our one-way rental. Plus, he took the time to explain everything to us. Would absolutely rent from this location again.

Rating:

4.0

Give a regular customer some slack if they are a couple hours later when you call in and not charge you for the whole day

Rating:

5.0

Staff here was better than K Street Location

Rating:

5.0

Wonderful staff

Rating:

3.0

Drop off was not pleasant. Rude attendant who yelled the instructions from a mile away. I had to wait blocking the entrance because the line was not moved even though there was only one truck they needed to be pulled forward to make space. They’re chitchatting while I was waiting. Not pleasant at all.

Rating:

5.0

The Front desk person was very nice and helpful…

Rating:

5.0

They were really really busy but they still make sure they took care everyone and got their business and Care highly professional recommended me anyone

Rating:

1.0

U-Haul overcharges and underdelivers every single time. Nothing wrong with this specific location. It’s just the company that has zero respect for customers.

Rating:

3.0

The rental process was ridicules. The use of a smart phone was a pain.

Rating:

5.0

I don't see anything that

Rating:

5.0

After a horrible experience at the Rockville MD location, the Bladensburg location got my squared away!

Rating:

1.0

We had the reservation for 6 am. The 24/7 QR code was non operational. You scanned the code, logged in, clicked pick up. Then prompted you to log in. And doom looped from there. I couldn’t pick up the truck until they opened at 9 am. Horrible system you have.

Rating:

3.0

Employees did not communicate about the check in process at all

Rating:

2.0

This location is disorganized. The manager is rude, inconsiderate, and has no clue what he’s doing.

Rating:

5.0

Stop double charging my credit card please. Days later I always receive an additional charge from your organization after the trucks been returned.

Rating:

1.0

There was one person there handling everyone. The online app never worked correctly for me and it took a long time to check in. The van was very dirty and wet. The low tire indicator was on and the door was hard to close properly. It would be much better if you had more staff and a way to maintain the trucks you offer. I have rented from U-Haul for more than 40 years and this is by far the worst experience I have ever had. Please get rid of your app. Too many steps, too confusing.

Rating:

5.0

The mileage rate can add up quickly. I was on a budget, so for next time, I would plan a little better. (I was worried about the timing)

Rating:

5.0

Everything was Excellent the staff was the best very helpful .

Rating:

5.0

Everett B. the General Manager made my day. It was a Holiday and if he wasn't there to fix my problem. I would not have been able to rent a truck to help my daughter move out. It was the last day she could leave without owing more money. Thank you, Everett for going above and beyond for my family and I. Many Blessings upon You

Rating:

5.0

Excellent Customer Service and Employees are always courteous and helpful.

Rating:

3.0

The worker I interacted with was very friendly and helpful. However I will say I was very dissapointed that the truck had a empty tequila bottle left in middle glove box. The bottle was empty but if I didn't check before leaving I could have been blamed for it, that made me feel a little unsafe that the van wasn't completely searched before i got it.

Rating:

5.0

Everything was good from the time I walked in the door. Until I pulled off the lot. Until the time I dropped off the truck. The Qr codes didn`t scan for returning. Had trouble with my phone connecting to the website. The associates there were very helpful and on time to get the desired outcome 10 out of 10 from me.

Rating:

4.0

Just had a snow storm and couldn’t get vehicles out. Plus, I had a tire pressure warning the whole rental

Rating:

3.0

Please stop charging my credit card the same rental fee after it’s already been paid days prior. That second charge or hold has caused me overdrafts in the past.

Rating:

5.0

Mr. Marquis had great customer service skills and he was very helpful and patience with me best service I ever had.

Rating:

5.0

Very friendly and very helpful with the entire reservation. Thank you 😊

Rating:

1.0

Customer service at the location was very poor - my check in was not processing and there was no assistance. Eventually (40 minutes later!!) I was somewhat registered (had to use the phone of the person working there), and given a key to a van and told to go find it. I could not find it and had to go get help again, and it turned out the van was frozen in ice on back of lot. A second van was given to me, but the inspection photos wouldn't load, so I had to leave without registering them. Nothing was explained to me, I only knew what to do based on my past experiences.

Rating:

3.0

I dont like the technology of it all. Just prefer to come have someone else input the information. My phone was on less than 18%. Just needed the rental for like 4 hours!

Rating:

5.0

Make sure your trucks have heat in them

Rating:

4.0

I returned the truck via U-Haul app. There was an employee inside sitting at the desk, on his phone. He didn’t even attempt to get up to see if I needed assistance. Clean parking lot though.

Rating:

5.0

She was very helpful, especially since I couldn't find the location where i was supposed to drop the trailer. She ddi the work to figure it all out.

Rating:

4.0

I didn’t get the hand truck or pad I thought it was in the vehicle it was deducted how ever that was the raggedy vehicle I ever rented the door had been damaged you open it it sounded like it was coming off , pressure light on, on the dash it was saying put air in left tire, the staff said it was checked, I was very uncomfortable driving it, sounded like it need a tune up , mash on the gas it acted like it didnt want to go however the two ladies were very nice and professional very pleasant personality made me feel welcomed. Service your vehicles I’d the door on drivers side is dented in don’t rent it out I’m full figure I had to open it wide and it sounded like it was going to break

Rating:

2.0

The truck had a tire light on dashboard, the checking took me 45min additional time... I did pre online check-in and it was pointless. The site was hardly working. And the price per mile went up. May not use again..

Rating:

5.0

To be frank, the truck i received was very old and it drove like it. It had over 166,000 miles. The truck was clean but old. However, i give this location (Blandensburg Rd, Washington, DC) a 10 out of 10 because of the Staff!! Everyone i encountered there was extremely helpful, friendly and kind. In this day and age, that is rare, rare, rare!! But, the star of the staff was the young black woman from Philadelphia. She was beyond amazing, beyond helpful, and beyond, beyond kind!!! I am 75 years old, and i have rented from U-Haul all over this city. I have never encountered a staff as kind and helpful as this one, and the young black woman from Philadelphia - there are no words!! Thank you, thank you!!! Ronny B. Lancaster

Rating:

2.0

Experienced several issues with the online process during check-in. Staff kept directing me to solve these problems online and seemed to be either unable or unwilling to help me resolve the issues in person. The issue in question was that I had an out of state driver's license (in Washington D.C. of all places) and therefore needed a secondary validation either via having my passport (which I don't carry), my employer (it's a Saturday), a copy of my lease (which I don't have) or an alternate contact. I rented 3 trucks in 2024 and never had to go through this process, and always had very pleasant experiences with U-Haul and their customer service. In this case, it took me 3 attempts with the online system (which kept timing out, even though U-Haul's "chat with agent" function often took several minutes to get back to me). This situation was finally resolved when I requested a call, got a live human being on the phone (kudos to her, she was great) and they were able to release my vehicle. Again, I'm not sure if this process could have been resolved by the human being sitting in front of me the whole time while I struggled through this, but it sure seems like if that person is being paid to be there, they could at the very least be more helpful if they were given access to dispatch the vehicles on site. Otherwise, it's going to give off the aura of ambivalence with great damage to your brand and reputation.

Rating:

5.0

Everything went great 👍 Thank you

Rating:

5.0

Nothing customer service was awesome

Rating:

1.0

Horrible and lousy customer service.

Rating:

3.0

Staff was efficient and answered my questions. Could have been more friendly. Does it hurt to greet someone with a "Hi welcome"?

Rating:

5.0

Nothing Customer Service was excellent

Rating:

5.0

Everything went very smoothly. All the agents were helpful and very professional.

Rating:

5.0

Seating for older customers...

Rating:

5.0

Keep up the good work. Mr. Diggs is quite efficient and professional.

Rating:

5.0

Drop off was in Nebraska

Rating:

4.0

Tires and rims were gauge and bent

Rating:

3.0

I rented this U-haul truck through self service check-out which is more convenient for me, and although the process was efficient and effective, I encountered problems when the truck was not in the designated areas "(circled in yellow)" on the self check-out instructions where I was to retrieve the truck; And when I proceeded to ask one of the U-Haul employee, the male employee appeared delusional and first requested that I give him the access code to retrieve the key from the key box "even though I was asking him where the truck was because it was not in either of the designated location circled in yellow on the self check-out instructions; It wasn't until after he insisted that I give him the key code that he was able to tell me that the truck was located behind the U-haul store "and of which was not in the designated location where it was supposed to be." I found the situation to be very awkward and unusual. Moreover, there was a black van that appeared to belong to one of the employee and was blocking the entrance from where I was to retrieve the truck behind the U-haul store which was hard for me to squeeze out making sure not to scratch either of the car.

Rating:

3.0

Nothing

Rating:

5.0

you don't have to prove nothing cuz you already doing a good job. Keep up the good work

Rating:

5.0

Great service over multiple rentals.

Rating:

5.0

I had not rented a truck in years so i needed help. The man at the desk explained to me that they don't do counter check-in anymore he still was very helpful. He helped me with my rental and I was out the door in no time. When I returned the truck I could not find my rent email so the another employee help me with my return. Everyone at this location is very polite and helpful.

Rating:

4.0

They are always professional at this location just be sure to be on time for your reservation or let them know you are running late

Rating:

5.0

Outstanding service.

Rating:

5.0

While the UHAUL 1750 Blandensburg Rd personnel and location was great, I was surprised by a charge from this center for Speeding citation $130 after 6+ months from rental completion. Really suspicious of the validity of the citation. If true, why did UHAUL take that long. ? Anything over 90days is not a valid claim.

Rating:

5.0

We received excellent service. The customer service representatives on site aided me in fixing a issue. The system was not showing my reservation that was booked over the phone. The issue was preventing my reservation from going through.

Rating:

5.0

The two ladies who were working when I picked up my U-haul were so nice & helpful. Smooth and painless process. They were a reminder of what I'll miss in the DMV.

Rating:

3.0

There was broken glass all over my U-Haul and I only got 50 dollars reimbursement. Sister cut her finger was not pleasant. I was given the wrong key to the truck and waiting for a while for service.

Rating:

5.0

The Bladensburg store is great, close to my house, and convenient. However, the U-Haul app/check-in is horrible. I actively opted out of contactless check-in because I've done it before and it was a bad experience. The app has connectivity issues and it is always impossible to easily upload the photos. Plus, moving is already stressful, it's not "more convenient" for me to do the damage check. If I say I want to check-in with a staff person I shouldn't have to upload my ID to the app, take pictures of the truck, etc.

Rating:

1.0

They didn’t have the Dollie’s that I ordered which really screwed up my move. They also really changed the pickup address the day before to across the city during rush hour.

Rating:

5.0

The service was Outstanding.

Rating:

5.0

Great Customer Service

Rating:

5.0

Staff was friendly and professional.

Rating:

5.0

Staff were super busy but really helpful and knowlagable.

Rating:

5.0

Car needs to fix

Rating:

4.0

Give me the correct number of moving pads that I paid for. Otherwise, very good service

Rating:

5.0

The prices advertised are a lie

Rating:

5.0

Very nice experience.

Rating:

5.0

This location is the Best! Very friendly, knowledgeable of their equipment and very professional. Thank you for being friendly.

Rating:

5.0

Great customer, friendly service

Rating:

1.0

I stood there 20 minutes before someone acknowledge me. It was only 1 other customer but they had 2 front desk people. By the time they finally acknowledged me I was frustrated .

Rating:

5.0

Great staff, super friendly and helpful!

Rating:

5.0

My entire experience was wonderful. Everything worked perfectly from the time I picked up the truck until the time I loaded my possessions in the storage facility. Marcellla Jones was extremely helpful in ensuring that I got the right equipment for my move. Amber Hicks was extremely graceful and respectful in ensuring that my possessions were stored properly. This was a hectic day and it could have been very stressful but because of the professionalism, kindness and can do attitude of the entire staff the day ended peaceful and joyful!

Rating:

5.0

I was working with an employee who had not yet done a storage unit rental so we needed the manager's assistance, there were some technical difficulties uploading my ID , but I had the time to spare and patience for us to work through the process. I thoroughly enjoyed the managers and employees personalities and had an excellent experience!

Rating:

2.0

The proffesionalism and kindness of the staff varied based on their mood. Getting started was a nightmare yet pressed for time I stayed there. The storage units there are the back halves of older 10ft trucks placed side by side. Being kept outside I should have been able to have 24 access. I am sure the manager tried her best but this location was the location for extra trucks. There is no customer parking available yet they managed to fill every inch with a truck. First few times I had to request to have a truck removed from infront of my storage unit. After that, they avoided parking one infront of my unit. I made it a point to have everyting out within my 30 days. I refused to pay close to $200.00 a month with the service and inconvenience I was put thru. My leaving seemed to have made everyone happy including myself. Again, I am sure the manager did her best. The individual that opened my account was the worst. She showed no signs of wanting to help me. But had no issues helping others that came in after me. I wanted to F******** scream. The guys at this location seemed much more accomidating, friendlier, and very helpful I wish I had gotten names. Not that it matters I hope to never have to go back there again.

Rating:

4.0

Excellent Service from everyone. Thank God for Chris Parker.

Rating:

5.0

Chris and staff are wonderful! 👏 👏 👏

Rating:

5.0

Staff was extremely professional, kind, and accommodating

Rating:

4.0

My storage unit is very expensive, and I didn’t know it would be $165/month until I got there with my truck loaded. But the truck rental part of what I did was good.

Rating:

5.0

This is the second time I have had the opportunity to work with Mr. Parker and his customer service remains excellent. He always listens and looks to find the best solution for the customer. I would recommend the facility to all as long as he is there!!!

Rating:

5.0

I moved in on line, but the person that helped me on the Chris Parker provided wonderful customer service. He put me in touch with a person that could help me with the on-line problem that I was having and ultimately rented the unit. thank you

Rating:

5.0

The manager, Chris Parker, was awesome! Thank you so much!

Rating:

1.0

This was one of the worst storage experiences i have ever had. Someone on the facility backed into my storage unit and damaged my door. I was told that it would be fixed but it never was.

Rating:

5.0

The young lady was very helpful .The service was great .She was very informative about all the aspects of the company and was even informed about discounts concerning My storage.Thank You

Rating:

5.0

Thanks!

Rating:

5.0

Very friendly and helpful staff. Highly recommend.

Rating:

4.0

I have no remark at this time. Thanks!!!

Rating:

2.0

Scheduling with this facility was very difficult. It's amazing how hard it was just to schedule a time for my u-box to be returned to me. I will not be recommending U-Haul to friends or family.

Rating:

5.0

great team

Rating:

1.0

I called several days before my u-box was to be picked up to confirm that it would be ready in the morning of the 19th. It wasn't available until 4:30 pm! I received conflicting info, it was frustrati

Rating:

5.0

Rich, the driver who brought my container, was awesome - super communicative, and he got to me on my scheduled delivery date even though I was the last stop and he was on overtime. Thank you so much!

Rating:

1.0

The establishment was poorly ran, and the associate Gary, was very rude and noncompliant. I had to wait 3 hours at the store for the associate to care about where my order is and delivery time.

Rating:

1.0

My girlfriend and I visited to secure a storage unit. The manager of the facility was rude and interruptive towards my girlfriend. He also used expletives and claimed to give me a refund.

Rating:

5.0

Gio the driver was excellent!