#2952961, I rented a vehicle that was not properly serviced before rental, I had to stop my move 3 hours after renting and bring the vehicle back to the lot. The staff was rude and unprofessional and the woman checking in the vehicle upon check in was wearing a durag on her head and had the temperment to match. I thought I was living out an episode of "Girlz in the Hood at Uhaul, east coast style". I did not take physical possession of the vehicle until at little after 3pm. In fact the office held possession of the vehicle keys until that time in case they needed to move any of the other rental vehicles on the lot. The Branch Manager Mr. Parker was not in the office when I returned the vehicle, I was not offered to be switch into another vehicle. Although it was documented by the staff the tire pressure light was on and the vehicle was properly serviced after I returned the vehicle and before they rented the vehicle to another customer. As a result my move was delayed and not completed until the next morning on Nov 17,2020 which has been documented by the storage facility. The General Manager, Mr. Parker refused to provide me with any adjustment in my bill although they did document that there was a tire pressure problem with the truck, which caused me to make the decision to return the vehicle back to the lot. According to Uhaul.com Incorrect tire pressure can cause poor stability, an uneven ride and poor gas mileage. Underinflated tires are dangerous. ... underinflated tires can cause early tire failure, including tread separation and blowouts, as happened to the First Baptist Church van. ... On one occasion, the left-rear tire that failed was inflated as low as 50 psi, ... Mr. Parker stated to me on 11/24/2020 1:24pm via telephone because he did not respond to my last email correspondence. At this time he stated low tire pressure should have not been a real concerned and caused for me to disrupt my moving process and bring the vehicle back to the lot. I wonder if it was this same attitude that we care about the money and are not concerned about the renter that lead to the the tragic incident involving U Haul listed below: Tragic Multiple Death Case Due to Underinflated Tires Settled ...sjblaw.com â€º tragic-multiple-death-case-due-to-underin... The van and the U-Haul trailer it was towing rolled over, ejecting four ... Underinflated tires are dangerous. ... underinflated tires can cause early tire failure, including tread separation and blowouts, as happened to the First Baptist Church van. ... On one occasion, the left-rear tire that failed was inflated as low as 50 psi, ... His and his staff's attitude is unacceptable. Initially I was seeking a partial refund to be fair. But after my conversation with Mr. Parker where he acknowledge there was a problem with the tire pressure causing the pressure warning lights to come on the vehicle and he offered no compensation or empathy. I am seeking a full refund.
Trailer Rental & Towing in Washington, DC at U-Haul Moving & Storage at Bladensburg
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Trailer and Towing Supplies
The mananger and.worker was really nice and respectful
I'm ready to rent again
Pure bait and switch scam. Approved for one-way for $139 flat rate then one day before call to say the truck is not available for one-way and forced to do in town for $260. Avoid if possible.
Everything was excellent
I had to wait for almost 45 minutes once I got there. This cut into my allotted moving time. Eventually, another employee came to help the woman working, but there definitely should have been an additional person there initially. The first truck I was given had windshield wipers that didn't work. I was given a different truck, and I didn't realize until I got to my destination that the lock on the truck didn't work, possibly from rust. In addition, I requested a dolly, but they somehow already didn't have one at 7am. I would recommend having a greater supply of tools or being more prepared to not offer them at all.
Location is somewhat difficult to get to...my reservation was changed to this location so I was a little bit annoyed with that, but apparently they had the size trailer that I needed. Staff was very helpful and fixed an issue with my U-Haul tow bar.
Great services and right to the point
Really easy process explained well by staff. Thank you.
No issues at all. Easy process.
Uhaul should not have customers to recheck in their own vehicles, I thought trucks was rented by the day, I had to return it by 6pm when I picked it up at 12 and I didn't have enough time to finish moving, couldn't extend my rental because I paid 118. For 6 hrs..
Cant think of anything that will need to be improved. All good. Check out and Check in process was super. Good service at this location! Thanks,
The vehicle was dusty inside, which tells me it was not sanitized. Additionally, the tire pressure was low. So not only was it not in good condition, it was not safe. You need to tell ppl before they make a reservation on your website that you don't parking for customers to secure their vehicle while using the rental. Very misleading.
On 10/30 I reserved a 20 foot truck because I was moving from Oxon Hill, MD to Waldorf MD which is about 23 miles apart. I reserved a one way trip because the pickup was ten minutes from the move out location and the drop off was ten minutes from the move in location. Once I arrived to the pickup location at 9am on 10/31 I was told that a truck was not available for me to pick up and I had to wait a few days. I didn't have that option because my lease was up that same day and I had to be out by midnight. I was also told that someone called me and left a message letting me know a truck wasn't available. I did not receive that call and didn't have a â€œmissed call" showing on my phone. After speaking to a sales rep at uhaul via phone call I was advised that the â€œonlyâ€ truck that was available was a 10 foot truck that was in Washington DC. which was clearly out of my way. I was also told that the truck had to be returned to that Washington DC location. I had no other choice because I had to be out by midnight. My plans clearly changed. Because of the inconvenience my trip changed from a 23-25 mile trip to a 120 mile trip. Instead of filling up a 20 foot truck one time I had to fill up the 10 foot truck twice costing me more time, more gas and more mileage all equaling more money. Instead of my trip being one way from Oxon Hill MD to Waldorf MD it became: 1. Washington DC to Oxon Hill MD 2. Oxon Hill MD to Waldorf MD 3. Waldorf MD to Oxon Hill MD (2nd trip) 4. Oxon Hill MD to Waldorf MD 5. Waldorf MD to Washington DC (to return truck) Instead of paying $60-$70, my total was $210 which is very disappointing. I've used uhaul on several occasions and never received this type of service before and to a certain degree I have lost confidence in uhaul producing what they advertise.
Nothing! Everything went well.
This was my first experience in a long time, way before the current process, however, it was an easy and efficient way to pickup and return the vehicle.
No issues at all. The contactless pickup was quick and easy as was our return.
Customer service was very good. The rep was very helpful spoke very clearly and waited for you to answer your questions. I always go this location they have plenty of vehicles to choose from. And it metro accessible.
The customer service staff at this location was absolutely terrible, unprofessional and disrespectful.
I was charged twice for a rental on 10/15/20, the first truck I was given had a warning light showing a problem with a rear tire and it was wobbly. I made a u-turn at Bladensburg Road and went back to the store. I let the clerk know there was a problem with a back tire, he reassigned me another truck. He assured me I would not be double charged. I WAS ANYWAYS!!! This is the second time I've had problems with the equipment and charges at that location. The first occurrence was in September 2020.
It was greats service
Ã‡harge less lol
I've rented trucks and vans from this location several times. My most recent experience was by far the best. The woman at the counter was very friendly and fast.