Customer Reviews for U-Haul Moving & Storage at Bladensburg

Rating:

1.0

The drop off site in Washington DC. Customer Service was terrible. I asked some questions and felt as it was a bother. The two individuals working that evening were extremely rude and did not want to do their jobs.

Rating:

1.0

I am highly disappointed with Uhaul. My rental was absolutely a disgrace; the a/c did not work on one of the hottest days of the week, upon return I observed that one of the front headlights were off and during the ride, it appeared that the shock absorber was bad, my furniture was bounced around more than it should. The service maintenance sensor light was on the whole time. I am a regular customer but never been so disappointed than I was with this rental.

Rating:

5.0

This is the best Uhaul location ever. The staff is always so great and friendly!

Rating:

5.0

The check-in service representative was fantastic!

Rating:

2.0

Words can not how dissatisfied with the service Les provided at this location

Rating:

5.0

Deon was very helpful. Thank you!

Rating:

2.0

Very bad they were helpful but didn't really give clear instructions and didn't help people very strict unclean. I would not recommend to anyone. I'm very sad I had a very bad experience. But the manger was the best server everyone else was doin tier own thing.

Rating:

5.0

Quickest drop-off imaginable. Big site, lots of business, so they have the process down. Good job folks!

Rating:

4.0

This location was very busy they managed the crowd very well. This issue was with my direct reservation the truck I was initially assigned had worn tires the check engine light was on and someone else's disgarded property remained inside the cab area. When I initially asked to be switched to another truck of the same size I was told the 2 present were only available for 1 way rental and already scheduled for pickup. I then requested a downgrade but in doing so they made available 1 of the 2 one way rentals. This entire ordeal took far too much time I had movers scheduled to meet me by a particular time and I mentioned that to the guy who was working with me at least twice. From what I seen if they have the amount of customers they had that day on a regular basis they need to update any dilapidated inventory they have on site and ensure its all safe and road ready prior to giving it to a customer.

Rating:

4.0

On the other hand, the drop off was a breeze!! Nice agents at desk and there was more than one agent pitching in to assist and get us out quickly. They checked out the truck and sent us on our way quickly!! Would recommend…

Rating:

4.0

The customer service provided by the young lady in the store was amazing, I’m sorry I forgot her name! She was patient and helpful to every customer that walked in the door, being able to successfully and pleasantly assist multiple customers at one time who were all having difficulties. She made the experience easy and I would definitely use this location again! Thank you for making a stressful moving day, start easy!

Rating:

4.0

An extra agent in the afternoon.

Rating:

5.0

Less online crap, more in person. Do I really need to wait 5 minutes for some ai to compare my face to my ID?

Rating:

3.0

The office looked pretty dumpy but it was OK as far as I was concerned.

Rating:

4.0

The rep was extremely helpful and pleasant even though she was extra busy with customers all by herself. She ensured that each customer was waited on and with efficient time to get us in/ out I myself was very satisfied with her customer service because I had a few glitches that she took care of and I want to say THANKS !!! I can't remember her name but I do Appreciate your help.

Rating:

1.0

No/A

Rating:

3.0

It appears that this location is consistently understaffed. The personnel are always courteous and apologetic about the wait, which is usually not too long if you have an reservation. However, every time I have used this facility, there has been some waiting involved. While the staff do their best under the circumstances, additional staffing may help improve the overall patient experience.

Rating:

5.0

I received great customer service.

Rating:

1.0

Took a long time was checking his mail before he was worried about checking me in to get me out and then help other customers while I waited not a good experience

Rating:

5.0

Excellent service.

Rating:

5.0

Better air conditioning in the truck.

Rating:

3.0

make sure that the representative tells the customer about all the prices so that it won't be a surprise that comes the credit card. You are told one thing and then the amount that is charged has been double.

Rating:

5.0

Everyone was super We are a Vietnam era vets org and are skwzys in crisis mode When we put gas in the truck we discovered there was no gas cap I took a photo We needed a 20!foot truck but one was not available until next day Then my phone stopped working and I was by myself and could not contact anyone and explain my situation I was charged for two days don’t know why snd could not pick up the 20 ft truck snd need a truck today but we don’t have time nor staff Will follow up later Who can I tslk to about all this I’ve been dealing with u haul in Dc for close to 30 or more yrs Thsnk you the folks were great except for the two day charge NACVinc.org

Rating:

4.0

Those dollys need to be strapped down somewhere in the truck. While we were driving around, the dolls kept hitting the back of the truck very loudly I might add. Everytime it banged we jumped. After a while it just starts to get very annoying.

Rating:

3.0

Everyone working at this location did a great job even though the location itself could use some upkeep. The most terrible experience I've ever had with customer service came from engaging with someone who called themselves "Lucky" that I spoke with over the phone. She was the absolute worst. She cancelled my service contract and provided no help when I needed it most. I do not think this person has a long term career in customer service.

Rating:

5.0

Guy are very kind

Rating:

5.0

All is good

Rating:

1.0

The associates weren’t as helpful as I thought the service describe on advertisements. I felt like I was at a do it it yourself type of service because none of the employees seem to want to leave their desk to show you where the truck was and how to function the vehicle.

Rating:

5.0

Todo bien ps me pareció todo bien muy buena unidad en excelente condiciones

Rating:

2.0

Staff person could have been more friendly and helpful. Fortunately I was able to get someone on phone to help me turn in the truck without the onsite attendant. Tge onsite attendant may be overwhelmed with duties to close up for day but he needs to be helpful and friendly as self check out not simple for someone my age.

Rating:

4.0

The person at check in was great. The person at return was horrible and would but lift a finger to help — just ordered me to do it on my phone. Then told me to move the truck forward like I worked there. He should not interact with customers.

Rating:

4.0

The streamlined automated check-out process never seems to work properly and IS NOT streamlined.

Rating:

2.0

I went after hours, so I cannot judge the personnel. However, the location could be tidied up to look more clean and inviting.

Rating:

5.0

It seems like they were short staffed but the people that were working were very helpful and juggled things like champs!

Rating:

3.0

It was very busy at the time I was there, and the young woman was doing her very best to serve everyone in a timely manner. She remained apologetic about the wait and worked hard to make sure everyone was taken care of. Given how busy things were, I truly appreciated her effort and professionalism.

Rating:

5.0

A well run location. They could function 100% despite U-Haul not having a working network presence.

Rating:

3.0

Van dirty inside and out. Trash in van. Tire light on dash. Had to put in air. Staff very nice and helpful before and after

Rating:

4.0

Staff were nice and engaging.

Rating:

1.0

System was down when I returned my rental. After 24hrs of returning the vehicle I still haven’t received my deposit.

Rating:

5.0

Having dollys onsite for use. I purchased the rental of a dolly online with my rental and it was gone when i got there I was told they are first come first serve and thats not right.

Rating:

5.0

The service rep was friendly and efficient. The location was central, and the drop off was fast.

Rating:

5.0

I always use this location. Good equipment and excellent customer service 👏🏾 👌🏿

Rating:

5.0

The gentleman services were outstanding. Was willing to assist the best he can I would definitely recommend

Rating:

5.0

always helpful and friendly

Rating:

5.0

Staff is always helpful and friendly

Rating:

5.0

Nothing everyrhing was good

Rating:

1.0

Tire pressure low

Rating:

5.0

Thanks for your help and support

Rating:

5.0

Everet was great and needs to be promoted to regional. Everet was able to assist in my dire need of help when the U-Haul location in SW assigned me a storage unit that’s was inaccessible and the location didn’t have any other storage options to offer. The SW location then told me to find another storage and refused to provide assistance.

Rating:

5.0

I love it and the customer service is great

Rating:

3.0

Overall easy experience, up until dropping off, asked a worker to help me understand the charges toward my account before I returned and was met with irritation and being quickly dismissed instead of being heard out and having things fully explained to me. Customer service was not up to par.

Rating:

1.0

Stop adding on excessive unwarrated penalties for rentals.

Rating:

5.0

Excellent

Rating:

5.0

Give Marquis a raise he was there by his self working with multiple customers and doing a good job

Rating:

1.0

The truck didn’t have enough fuel in it, I got charged $28 even tho i brought the truck with more fuel in it than when I received it.

Rating:

5.0

Marquis was knowledgeable, professional and efficient, thank you .

Rating:

5.0

Northeast U HAUL on Bladensburg Road is my go to place!

Rating:

3.0

While the u-haul rental truck that I reserved for self checkout on Monday April 20, 2026 was accurately placed at the proper location this time around and the self check-out experience was phenomenally exceptional for sufficient and efficient processing on the u-haul app, it still remains that the u-haul rental truck that I was assigned to was disturbingly dirty "specifically the driving handle," and the gold key that locks the loading back did not work; Moreover and most importantly, an alleged U-Haul employee "working at such late hours at night around 8:30 PM when I returned the U-Haul rental vehicle" appeared to have stolen my moving cart possibly believing in it to be that of U-Haul's property; Please return my cart because I am slightly physically disabled and need my cart to carry things frequently.

Rating:

5.0

I needed a van at the last minute for a few hours. There was nothing available, but the staff made it happen. I took a van that had not been swept out. The van being labeled inoperable overnight would have costed me way more in fees and travel than it was worth. Instead, the staff did everything they could to help shortly before closing and everything worked out smoothly. They also informed me that there was no private vehicle parking in the Uhaul lot without risking being towed.

Rating:

4.0

I had some issues picking up the truck because my driver license is international and it took me an hour to get that solved. It would be good if you could do something to make the process easier.

Rating:

2.0

The Customer service Representative lacked all forms of professionalism. Their appearance was horrible uniforms looked dirty and unkept. The parking lot to the right of the door had a pile of trash. The interior building looked dark and gloomy. I stood in line waiting to check my van in the associate stayed on his cell phone while I stood there. Telling the person on the phone how he wasn’t sending them any money for food and he wasn’t rich. Definitely will not be revisiting this location.

Rating:

3.0

The truck was on "empty". We weren't used to this and have rented UHauls before. Was told however the prior customer brought it in is the standard. The truck had lots of damage to outside which is fine however, the visors were falling down/making it difficult to drive/see without trying to hold it up. The particular truck needs to be taken out of inventory. Otherwise, the agents on site were nice and provided good service.

Rating:

5.0

Friendly staff, clear communication.

Rating:

5.0

Great customer, friendly service

Rating:

1.0

I stood there 20 minutes before someone acknowledge me. It was only 1 other customer but they had 2 front desk people. By the time they finally acknowledged me I was frustrated .

Rating:

5.0

Great staff, super friendly and helpful!

Rating:

5.0

My entire experience was wonderful. Everything worked perfectly from the time I picked up the truck until the time I loaded my possessions in the storage facility. Marcellla Jones was extremely helpful in ensuring that I got the right equipment for my move. Amber Hicks was extremely graceful and respectful in ensuring that my possessions were stored properly. This was a hectic day and it could have been very stressful but because of the professionalism, kindness and can do attitude of the entire staff the day ended peaceful and joyful!

Rating:

5.0

I was working with an employee who had not yet done a storage unit rental so we needed the manager's assistance, there were some technical difficulties uploading my ID , but I had the time to spare and patience for us to work through the process. I thoroughly enjoyed the managers and employees personalities and had an excellent experience!

Rating:

2.0

The proffesionalism and kindness of the staff varied based on their mood. Getting started was a nightmare yet pressed for time I stayed there. The storage units there are the back halves of older 10ft trucks placed side by side. Being kept outside I should have been able to have 24 access. I am sure the manager tried her best but this location was the location for extra trucks. There is no customer parking available yet they managed to fill every inch with a truck. First few times I had to request to have a truck removed from infront of my storage unit. After that, they avoided parking one infront of my unit. I made it a point to have everyting out within my 30 days. I refused to pay close to $200.00 a month with the service and inconvenience I was put thru. My leaving seemed to have made everyone happy including myself. Again, I am sure the manager did her best. The individual that opened my account was the worst. She showed no signs of wanting to help me. But had no issues helping others that came in after me. I wanted to F******** scream. The guys at this location seemed much more accomidating, friendlier, and very helpful I wish I had gotten names. Not that it matters I hope to never have to go back there again.

Rating:

4.0

Excellent Service from everyone. Thank God for Chris Parker.

Rating:

5.0

Chris and staff are wonderful! 👏 👏 👏

Rating:

5.0

Staff was extremely professional, kind, and accommodating

Rating:

4.0

My storage unit is very expensive, and I didn’t know it would be $165/month until I got there with my truck loaded. But the truck rental part of what I did was good.

Rating:

5.0

This is the second time I have had the opportunity to work with Mr. Parker and his customer service remains excellent. He always listens and looks to find the best solution for the customer. I would recommend the facility to all as long as he is there!!!

Rating:

5.0

I moved in on line, but the person that helped me on the Chris Parker provided wonderful customer service. He put me in touch with a person that could help me with the on-line problem that I was having and ultimately rented the unit. thank you

Rating:

5.0

The manager, Chris Parker, was awesome! Thank you so much!

Rating:

1.0

This was one of the worst storage experiences i have ever had. Someone on the facility backed into my storage unit and damaged my door. I was told that it would be fixed but it never was.

Rating:

5.0

The young lady was very helpful .The service was great .She was very informative about all the aspects of the company and was even informed about discounts concerning My storage.Thank You

Rating:

5.0

Thanks!

Rating:

5.0

Very friendly and helpful staff. Highly recommend.

Rating:

4.0

I have no remark at this time. Thanks!!!

Rating:

2.0

Scheduling with this facility was very difficult. It's amazing how hard it was just to schedule a time for my u-box to be returned to me. I will not be recommending U-Haul to friends or family.

Rating:

5.0

great team

Rating:

1.0

I called several days before my u-box was to be picked up to confirm that it would be ready in the morning of the 19th. It wasn't available until 4:30 pm! I received conflicting info, it was frustrati

Rating:

5.0

Rich, the driver who brought my container, was awesome - super communicative, and he got to me on my scheduled delivery date even though I was the last stop and he was on overtime. Thank you so much!

Rating:

1.0

The establishment was poorly ran, and the associate Gary, was very rude and noncompliant. I had to wait 3 hours at the store for the associate to care about where my order is and delivery time.

Rating:

1.0

My girlfriend and I visited to secure a storage unit. The manager of the facility was rude and interruptive towards my girlfriend. He also used expletives and claimed to give me a refund.

Rating:

5.0

Gio the driver was excellent!