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SHARMEL WILKESCustomer Reviews for U-Haul Moving & Storage at Bladensburg
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a furniture dolly. It's $12-15 dollars. However, they charge you $40 dollars if you need to keep it an extra day during your rental. So I paid 40 dollars for an extra day, for the U-haul truck. And they charged me $40 dollars for the dolly. Ridiculous. I have submitted a complaint to corporate. The workers themselves were nice but the pricing is completely upside down. If you get a u-haul, NEVER get a dolly. You can get one at Walmart for less than 40.
Frederick NelsonHelp the
Tony JacksonExcellent customer service, by Ms. Amber.
ALFRED BOYDAmber and the rest of the staff were so very pleasant. I want to also mention that the woman who handled my rental process at the front desk was the best she had wonderful customer service and she walked me through the entire registration process again she’s the BEST!
Gerard TylerRequiring all guests to use the online check-in without having proper instructions regardless of the type of pick up selected during the reservation was counterproductive. There was no clear line within the store itself to pick up keys, which created unnecessary confusion and a lengthy process.
Andrea BongcoCustomer Service is Outstanding
Gerri WeaverGreat customer service from General manager Marcella.
kevin montgomeryThe customer service was amazing but the equipment sucked the ratchets were so rusty. They were not functioning properly. I had to call roadside assistance to help get the straps off my tire. Roadside did come with an hour; I was very much appreciative of that.
Mercedes JacobsMaking sure your representatives and Wifi computer equipment is working and they know how to use it. I feel if I made a reservation a week but person couldn't get me serviced after 1 to two hours is sad. Watching other customers be waited on and out the number was about 5.
DELIMA TOLSONThe employee that assisted me with my check in was pleasant and very helpful. When I returned the vehicle, the manager, Marcella was courteous, pleasant, professional and efficient. I am extremely pleased with the staff and service at this location , which is close to my residence. I would recommend this location to others. Great Job Bladensburg NE UHaul staff.
Adrienne ThurstonI had a great experience at U-Haul. The customer service was awesome. Very knowledgeable technician troubleshooting my problem without incident. Thank you for the assistance and I will be using that location again.
EARL BEDNEYI was satisfied
Ramondia SimmonsOne thing you can improve is the computer system at the counters. I came to check out and the system was down completely. I had to wait thirty minutes or more to complete my purchase. The employee stated this normally happens on a daily basis or every so often. I wish it was more convenient because time is everything.
Joshua RaglandN/A
Benjamin RexBest customer service ever
ERIC STAPLETONThe whole team there was just great. I would highly recommend this location to anyone.
Gary TurnerNothing, keep up the good work
TONYA SPENCERVery bad check in experience
Hailey MooreVery pleased
Stacey NelsonMarcella is great. Great attitude, courteous and all. These traits are hard to find in DC customer service. She almost made me feel bad leaving DC but I already know her courtesy and service is one in a million in DC. Thanks Marcella!
Ikenna NnaifeAbove average experience. Phenomenal customer service. Easy check in and check out. Only thing I would add is option for toll pass.
Claudia RiosMy expectations were met!! I’m Thankful that the size truck that I needed was available, that was a BLESSING ALL by itself!!! The person at the desk was VERY PLEASANT….sorry I forgot her name. My day started out stressful when I got to the U-Haul she made my day ALL BETTER!!! Thank You!!!
Edwina WilkinsThe staff here both in the evening and morning were so kind and helpful. Exceeded my expectations and I was pleasantly surprised
Stephanie DavisGreat customer service. Thanks Marsella and Joven!
COLLEEN CORRIGANThe van was not clean upon my arrival, but the attendant immediately cleaned it.
Jeannette HinnantCustomer help was excellent.
COLLEEN CORRIGANMake sure someone is outside. I had to walk in to get someone the check me in during business hours.
Victor T JohnsonAlways professional. Good team.
Tsolmon BattsengelReturn was easy. Lady at the front desk was incredibly rude and condescending.
Christopher HeishmanMovers were great! Truck was good and to be expected. Return was smooth.
Daniella BryceIt took longer than I was told and now my radio doesn't work, but the personnel were pleasant. I would suggest a vehicle checklist prior and after work is done.
Victor T JohnsonGood personnel.
Timothy EvansThe staff were all helpful and friendly.
Andrew BrakeGreat service fast and efficient
Regina CarterThe gentleman that took back the trailer did just an awesome job. I actually planned to call the branch om Sunday to speak with the manager. The gentleman truly enjoys his job and represents you well.
Michael WardNothing at this time
DANA JOHNSONI was redirected to this location after I was informed that the van I reserved was not available at the location I booked it at. When I picked up the van, it reeked of marijuana smoke and was extremely dirty inside the cab. The surfaces were sticky and covered in dirt and crumbs. The check tire pressure light was also on. I asked a U-Haul staff member about the light and he said it was just the sensor and not to worry. I also let him know that the cab was not clean, and he did a little cleaning on the spot, but it was still quite dirty.
Jessica BialeckiGreat service, the location was extremely busy, and the staff maintained their professionalism while delivering exceptional service. Totally awesome, the entire staff!
Elizabeth HendersonMarcela was amazing. She was sooo very. helpful and definitely a ray of sunshine. She was patient and was able to help with our reservation and make every effort to make our U-haul trip the most efficient. Highly recommend and next time we are in DC we will rent from this location. Thanks Marcela!!
dominik barnhillEverything was perfect Roslyn and J. are awesome. It was my first time meeting them and they performed well as a team. The gentleman that checked my return was also very nice and courteous to me and my little son. Best regards, FLAVA 93.9 WKYS
Rudolph DavisAgents were very friendly and helpful.
Dan DwyerAll is well done with the staff thanks for all your help and support
Terry GRAYThe van I rented was too old and make a lot a nuise
Rodrigue TientcheuI want to give compliments to the staff at the DC location. Rosalyn & Marcela helped me with my rental. They were professional & friendly. I give them both 5 out of 5 :) Thanks for your help!
Tristan Upadhyayan excellent place to rent, very clean and fast, very efficient workers, thank you very much
ALEX CARRILLO GRIJALVAGreat people helped me at pickup and dropoff. Kind and helpful.A+++
Philip MetcalfNothing
william skipwithIts been a long time since I have consistently been able to work with my people and I receive a great level customer service. Clear communication without feeling a sense of confrontation because you are asking for extra support as a customer. #BlackExcellence
JOSHUA BLACKWELLVery kind and quick service!! Wasn’t far from the location that I moved to, so extremely convenient and helpful. Allowed me to drop off the truck two days early and I appreciated that! Will definitely use this location in the future!
Sydra WatsonThe staff was awesome!
jon davisEasy to rent but the average customer doesn't know that. Staff for the most part was friendly and helpful.
Kamau GreeneThe owner was so nice. The process was very smooth. Definitely will go here over other locations that are closer.
Sara BargerWhen I arrived, the online/mobile app check-in wasn't working. This seemed like an issue that multiple people had, and a problem with the app rather than the location. Once the manager arrived on location, she sorted everything out quickly.
Cody ZaccagninoLet customers know the steps your taking before running information
Chanel WilsonNot a thing Job well done 👏
DELVIN ANDERSONThe Saturday morning staff was AMAZING.
JAMES CORBINThe proffesionalism and kindness of the staff varied based on their mood. Getting started was a nightmare yet pressed for time I stayed there. The storage units there are the back halves of older 10ft trucks placed side by side. Being kept outside I should have been able to have 24 access. I am sure the manager tried her best but this location was the location for extra trucks. There is no customer parking available yet they managed to fill every inch with a truck. First few times I had to request to have a truck removed from infront of my storage unit. After that, they avoided parking one infront of my unit. I made it a point to have everyting out within my 30 days. I refused to pay close to $200.00 a month with the service and inconvenience I was put thru. My leaving seemed to have made everyone happy including myself. Again, I am sure the manager did her best. The individual that opened my account was the worst. She showed no signs of wanting to help me. But had no issues helping others that came in after me. I wanted to F******** scream. The guys at this location seemed much more accomidating, friendlier, and very helpful I wish I had gotten names. Not that it matters I hope to never have to go back there again.
ANIBAL ORTEGA | Overall ExperienceExcellent Service from everyone. Thank God for Chris Parker.
LAZELLE CLEA | Overall ExperienceChris and staff are wonderful! 👏 👏 👏
MIRIAM DIXON | Overall ExperienceStaff was extremely professional, kind, and accommodating
Mary Elizabeth Ruddy | Overall ExperienceMy storage unit is very expensive, and I didn’t know it would be $165/month until I got there with my truck loaded. But the truck rental part of what I did was good.
Thomas Shingler | First ImpressionsThis is the second time I have had the opportunity to work with Mr. Parker and his customer service remains excellent. He always listens and looks to find the best solution for the customer. I would recommend the facility to all as long as he is there!!!
Tracy Dawson | Overall ExperienceI moved in on line, but the person that helped me on the Chris Parker provided wonderful customer service. He put me in touch with a person that could help me with the on-line problem that I was having and ultimately rented the unit. thank you
Tracy Dawson | First ImpressionsThe manager, Chris Parker, was awesome! Thank you so much!
Joyice Harris | Overall ExperienceThis was one of the worst storage experiences i have ever had. Someone on the facility backed into my storage unit and damaged my door. I was told that it would be fixed but it never was.
Christinaa Colt | Overall ExperienceThe young lady was very helpful .The service was great .She was very informative about all the aspects of the company and was even informed about discounts concerning My storage.Thank You
dianette wilson | First ImpressionsThanks!
Michael Kelsey | Overall ExperienceVery friendly and helpful staff. Highly recommend.
James Gianakopoulos | Overall ExperienceI have no remark at this time. Thanks!!!
geraldine vaas | ReservationScheduling with this facility was very difficult. It's amazing how hard it was just to schedule a time for my u-box to be returned to me. I will not be recommending U-Haul to friends or family.
MIchael Hall | Overall Experiencegreat team
Zubaidah Sudah | Overall ExperienceI called several days before my u-box was to be picked up to confirm that it would be ready in the morning of the 19th. It wasn't available until 4:30 pm! I received conflicting info, it was frustrati
Catherine Wood | Overall ExperienceRich, the driver who brought my container, was awesome - super communicative, and he got to me on my scheduled delivery date even though I was the last stop and he was on overtime. Thank you so much!
Kirsten Ronald | Overall ExperienceThe establishment was poorly ran, and the associate Gary, was very rude and noncompliant. I had to wait 3 hours at the store for the associate to care about where my order is and delivery time.
brandi fields | Overall ExperienceMy girlfriend and I visited to secure a storage unit. The manager of the facility was rude and interruptive towards my girlfriend. He also used expletives and claimed to give me a refund.
Mike McGovern | Overall ExperienceGio the driver was excellent!
marie draper | Overall ExperienceWhat should be simple logistical planning was very difficult. First, I wasn't being charged for a 2nd UBox - it required many calls and a few months to get that fixed. Moving out was also a disaster.
Andrea Spray | Overall Experience