Customer Reviews for U-Haul Moving & Storage at Bladensburg

Rating:

5.0

Buena atención y el equipo en buenas condiciones

Rating:

1.0

I couldn't depart at 6:30am once I retrieved the keys to my rental because prepurchased moving items weren't in the truck as requested, and I had to wait to 7am for the branch to open. The only item preloaded for me were unused furniture pads to which I've yet to be reimbursed for, which all made me late getting to my client. Upon return to drop the truck off prior to 6:30am the following day, the uhaul system, wouldn't allow me to return the vehicle & stated that the mileage I entered was less than the mileage I left with. Unfortunately I couldn't verify my outgoing mileage due to my tardy departure to my client. Nonetheless, I had to return to the branch yet again at 7am to have them check it in, upon doing so, the team member couldn't figure out the mileage issue, and placed the contract on hold to figure out. Before I departed, I asked two members, to include the individual working on the mileage issue to place the remaining balance on promissory, as I informed them I wanted to pay the remaining balance with another credit card as opposed to the one on file. Neither complied and charged the card on file anyway resulting in a $35 overdraft fee from my bank, and neither individual returned the refund for the unused, still in the bag furniture pads as requested.

Rating:

4.0

I had a great U-Haul experience. The employees were very nice and helpful. Not only was the truck was gassed up and ready to go, but they helped me add my sister as a driver and ensured the paperwork was in order.

Rating:

5.0

There was this guy... Christian ! ! he was great !! thanks!

Rating:

5.0

I would recommend this location. The location itself is easy to find and well organized. I found the truck easily and navigated out of the lot with no issues. I had arranged for the self check-in process, but had a few questions along the way, and the staff at this location were friendly, responsive, and helpful. The truck, dolly, and set of moving blankets were clean and in good working order. In all, a very straight forward, positive experience.

Rating:

2.0

Open when scheduled. Store didn't open until 7:40 - 7:45am. Although a very nice man, he was inexperienced and the experience we had with the trailer was not good. We had to switch out trailers at another location.

Rating:

1.0

I had a very disappointing experience at this location. Due to timing constraints, I had to move late at night with assistance from out-of-town helpers. Upon arrival, it was extremely difficult to locate my truck, which was parked far in the back in a poorly lit area next to an individual sleeping nearby. Additionally, the dolly I had reserved was not provided, which significantly complicated and delayed my move. Attempts to reach the after-hours number provided went unanswered. They also still charged me for the dolly. Later, I received only a $5 refund. Overall, this experience felt unprofessional, and I would not return to this location.

Rating:

5.0

Staff today was very helpful

Rating:

1.0

It was very dangerous unable to drive properly hard to turn whole vehicle shakes no gas ! A accident scare

Rating:

5.0

from the office to outside help, great job. thanks

Rating:

4.0

front desk very friendly

Rating:

5.0

I found the on-line check-in to be confusing and laborious (not intuitive at all). Had it not been for the kindness of your on-site staff who walked me through the process step by step, there is no doubt I would have walked out, accepted the charges for late cancellation as a mistake in working with UHaul and rented what probably would have been a more expensive truck (yet and easier check-in system) elsewhere. Let me stress that it was only the kindness of your employee on site at 0715 on 10th September that kept me engaged and a customer of UHaul. If I must do the on-line check-in next time, I will rent elsewhere

Rating:

3.0

Again, the workers at the location were excellent. It’s the U-Haul customer service at corporate. That is well below average.

Rating:

5.0

Kalil and his manager are awesome!

Rating:

1.0

Poor customer service. After informing the staff about the engine light in my assigned vehicle, I was cursed at by one of the team members.

Rating:

5.0

very helpful and got us out fast.

Rating:

5.0

Great

Rating:

2.0

- My pickup location was moved to a much more difficult location to get to. - My vehicle had the low gas light on upon pickup - There was trash still in the back of the truck upon pickup - There were no dollies or furniture pads available which I had paid for and planned on being able to use. There have been issues getting reimbursed for the charges for the non existent dollies and furniture pads. - The truck was very new and drove well

Rating:

3.0

truck had like 20% of gas when we got it, it was not easy to find in the lot. worked fine but the checkout process was too much

Rating:

2.0

Let customers know that they should check in on-line while waiting for the store to open item would cut down on their pick up time make it the on-line check in more people friendly

Rating:

2.0

At the first location (Capitol Hill) the trailers damage and could not be used. Was referred to this location. At this location was busy, however, there were employees standing around or disappearing while there were many customers patiently waiting. The manager finally assisted use herself after waiting over an hour. The manager was fine but better staffing is suggested.

Rating:

2.0

No appliances dolly nothing

Rating:

1.0

I did not go 30 miles. An adjustment in mileage needs to be corrected and then refund the difference. I have proof of milage on my phone!

Rating:

3.0

Customer service was great but i feel like the person who did the inspection tried to scam and made my valuable time wasted because i have to call two times and it took a lots of back and forth to solve the problem!

Rating:

5.0

Very polite and informed representative! 😁

Rating:

4.0

Staff was wonderful Very helpful Visit was missing from window

Rating:

5.0

Great staff. I was trying to scan the green QR code (your app needs a lot of work, by the way, this did not work). One of the staff came up and helped right away. Got me checked back in the old fashioned way. Great people. Easy check in. No thanks to the buggy app.

Rating:

3.0

Well first of all I was inconvenienced on the last U-Haul different location still over charging me and pretending to put my money back and charging me again

Rating:

5.0

The gentleman who received our trailer was very helpful!!

Rating:

3.0

Inspect equipment better.

Rating:

5.0

NOTHING.....

Rating:

5.0

The staff was friendly and knowledgeable to say the least!! Marcella Jones went above and beyond to provide outstanding service!! She for sure deserves a raise and all the management training that she wants because she runs her business like no nobodies business!! I will return and send anyone looking your way!!!

Rating:

1.0

Only one worker behind desk even though location was very busy. Super unorganized, person working was not urgent to help customers, and my reserved vehicle was not there when I went to pick it up.

Rating:

4.0

The truck was clean however, it was dented and had electrical tape around the headlight.

Rating:

5.0

Staff is great there! Very hard working and very professional.

Rating:

5.0

Customer service was really nice

Rating:

3.0

The moving company we selected from your website was horrible. This company put a ad on Craigslist to move the Apt. Only 1 person was good. The other 2 people did very little and 1 guy showed up after the truck was package up completely

Rating:

3.0

The app is pretty clunky and doesnt work, but they insist you use it. The location of my pickup changed the day of the pick up and I was a little disappointed that we returned the vehicle a day early (25 hrs early) but still ended up paying for a second day.

Rating:

5.0

Amber is always welcoming and ready to accommodate. I always have good 5 star ⭐️ rental experiences.

Rating:

5.0

The pick up process for my trailer rental was so easy. The customer service rep who helped me hook up the trailer to my SUV was incredibly helpful, and she had such a positive attitude. I’m sorry I didn’t get her name, but her efforts were worthy of an award! I would definitely rent from this location again.

Rating:

1.0

I have used U-Haul and enterprise in the past with no trouble. This time we reserved a truck to be ready at 3 pm when we came no equipment was available. I had to go to this location. I had all I’d available but it required another person to verify. When I put in that person’s id it would not accept because it was the person who made the original reservation. I was to pick up at 6 pm. It took until 7 pm to get the truck which delayed me picking up what I reserved the truck in the first place so I could not get the items. It was a waste of time and gas Not a very professional experienc

Rating:

4.0

The location was very busy and staffing was limited. We were happy with the service we received, but we definitely had to wait longer than expected.

Rating:

1.0

The Mileage were wrong 😑 it’s tampering in in when u take the pic it’s glitching I did 18 miles on the truck they charged me for 155 miles I live 3 miles away from were I moved from !!!! $286 for a U -haul!!!!

Rating:

3.0

The truck was not in great condition. The tire light was on from the minute we picked up and when we went to the attendant, he tried to fill up the tire and told us the sensor was likely faulty. The driver's side sun protection visor was broken and flopping whenever we hit a bump.

Rating:

3.0

My experience was ok overall but I was inconvenienced by long lines and no clear directions on how to navigate the self check in process. I understand she was overwhelmed As well I paid for equipment and it wasn’t provided or communicated how to retrieve it. I called and was told to give my receipt information so I’m sure this will be resolved soon. .

Rating:

4.0

Friendly, knowledgeable and professional staff. The location needs improvement. There were times it felt way crowded in the small area while waiting to be helped.😷

Rating:

1.0

I rented a van today from this location. We had to drive to get there and left our car in the parking lot for the two hours we needed to pickup a couch. In that time, we received a $250 parking violation. I am not sure I understand where else we were intended to park.

Rating:

5.0

Marcel was professional ,polite, and patient as had to multitask because he was the only one there to help everyone trying to pick up trucks, use the app, and answer questions. He also was accommodating someone who couldn't walk far.

Rating:

4.0

More attentive customer service at cashier desk. It seemed like the staff were trying to get everyone to use the app to initiate their truck rental rather than be available for counter registration. In addition, I had issues on the Google Chrome mobile browser with completing the initial submission of photos for truck verification.

Rating:

5.0

Nice folks there, though they did NOT have pads or a dolley in stock, which I needed badly!

Rating:

5.0

I arrived at the clearly-marked drop off area just as a thunderstorm was brewing at that site. The person on duty, Amber, ran out and got me checked out back on the road quicky. Great staff member, and above average service and attitude! Thank you, Amber!!

Rating:

4.0

They were 100%

Rating:

5.0

Always great custom service. Thank you

Rating:

5.0

Ditch the app. It’s horrible. Filled with ridiculous growth hacks.

Rating:

1.0

The price changed too many times.

Rating:

5.0

The staff was very helpful and accommodating

Rating:

5.0

Great service!!!

Rating:

5.0

I could have benefited if you sold electrical connection testers. My 4 pin connector didn't work on my tow vehicle, so instead of renting a trailer I had to rent a truck. The manager there, Mark, had his own tester but I would have bought one if you had it. Mark by the way was very very helpful for what was a stressful situation.

Rating:

1.0

Our experience with uhaul went beyond a typical bad business experience. Our concerns are outlined below. - Uhaul failed to inform us that the trailers right axel was broken and that the right tire was worn bald. This both reduced traction and caused the trailer to repeatedly sway into adjacent lanes while traversing multiple mountainous roads, passing semi's, etc. - This swaying during our 52 hour drive damaged our new Jeep Gladiator. - The swaying jerked my fiancee (who was driving) repeatedly to the point that it injured her back and has caused her persistent low back pain. - We had a blowout of the uhaul's back left tire on a 6 lane hallway.

Rating:

5.0

Love the efficient use of technology at check out and check in.

Rating:

5.0

There is not one negative thing about my experience with U haul that I can share. The service was very good and they were able to help me navigate using my cellphone app for U haul and showed patience when I asked questions

Rating:

5.0

Marcella was a delight! I could not have ask for better service.

Rating:

3.0

A lot of x spots on the truck and back door was loose and the light kept coming on and the handle fell off

Rating:

5.0

Great customer, friendly service

Rating:

1.0

I stood there 20 minutes before someone acknowledge me. It was only 1 other customer but they had 2 front desk people. By the time they finally acknowledged me I was frustrated .

Rating:

5.0

Great staff, super friendly and helpful!

Rating:

5.0

My entire experience was wonderful. Everything worked perfectly from the time I picked up the truck until the time I loaded my possessions in the storage facility. Marcellla Jones was extremely helpful in ensuring that I got the right equipment for my move. Amber Hicks was extremely graceful and respectful in ensuring that my possessions were stored properly. This was a hectic day and it could have been very stressful but because of the professionalism, kindness and can do attitude of the entire staff the day ended peaceful and joyful!

Rating:

5.0

I was working with an employee who had not yet done a storage unit rental so we needed the manager's assistance, there were some technical difficulties uploading my ID , but I had the time to spare and patience for us to work through the process. I thoroughly enjoyed the managers and employees personalities and had an excellent experience!

Rating:

2.0

The proffesionalism and kindness of the staff varied based on their mood. Getting started was a nightmare yet pressed for time I stayed there. The storage units there are the back halves of older 10ft trucks placed side by side. Being kept outside I should have been able to have 24 access. I am sure the manager tried her best but this location was the location for extra trucks. There is no customer parking available yet they managed to fill every inch with a truck. First few times I had to request to have a truck removed from infront of my storage unit. After that, they avoided parking one infront of my unit. I made it a point to have everyting out within my 30 days. I refused to pay close to $200.00 a month with the service and inconvenience I was put thru. My leaving seemed to have made everyone happy including myself. Again, I am sure the manager did her best. The individual that opened my account was the worst. She showed no signs of wanting to help me. But had no issues helping others that came in after me. I wanted to F******** scream. The guys at this location seemed much more accomidating, friendlier, and very helpful I wish I had gotten names. Not that it matters I hope to never have to go back there again.

Rating:

4.0

Excellent Service from everyone. Thank God for Chris Parker.

Rating:

5.0

Chris and staff are wonderful! 👏 👏 👏

Rating:

5.0

Staff was extremely professional, kind, and accommodating

Rating:

4.0

My storage unit is very expensive, and I didn’t know it would be $165/month until I got there with my truck loaded. But the truck rental part of what I did was good.

Rating:

5.0

This is the second time I have had the opportunity to work with Mr. Parker and his customer service remains excellent. He always listens and looks to find the best solution for the customer. I would recommend the facility to all as long as he is there!!!

Rating:

5.0

I moved in on line, but the person that helped me on the Chris Parker provided wonderful customer service. He put me in touch with a person that could help me with the on-line problem that I was having and ultimately rented the unit. thank you

Rating:

5.0

The manager, Chris Parker, was awesome! Thank you so much!

Rating:

1.0

This was one of the worst storage experiences i have ever had. Someone on the facility backed into my storage unit and damaged my door. I was told that it would be fixed but it never was.

Rating:

5.0

The young lady was very helpful .The service was great .She was very informative about all the aspects of the company and was even informed about discounts concerning My storage.Thank You

Rating:

5.0

Thanks!

Rating:

5.0

Very friendly and helpful staff. Highly recommend.

Rating:

4.0

I have no remark at this time. Thanks!!!

Rating:

2.0

Scheduling with this facility was very difficult. It's amazing how hard it was just to schedule a time for my u-box to be returned to me. I will not be recommending U-Haul to friends or family.

Rating:

5.0

great team

Rating:

1.0

I called several days before my u-box was to be picked up to confirm that it would be ready in the morning of the 19th. It wasn't available until 4:30 pm! I received conflicting info, it was frustrati

Rating:

5.0

Rich, the driver who brought my container, was awesome - super communicative, and he got to me on my scheduled delivery date even though I was the last stop and he was on overtime. Thank you so much!

Rating:

1.0

The establishment was poorly ran, and the associate Gary, was very rude and noncompliant. I had to wait 3 hours at the store for the associate to care about where my order is and delivery time.

Rating:

1.0

My girlfriend and I visited to secure a storage unit. The manager of the facility was rude and interruptive towards my girlfriend. He also used expletives and claimed to give me a refund.

Rating:

5.0

Gio the driver was excellent!