Customer Reviews for U-Haul Moving & Storage at Buckley Rd

Rating:

5.0

Adrian did a fantastic job installing a brake controller on my Ford F-150 fast and efficient

Rating:

5.0

It was easy to pick up the truck and Chris was a very nice guy when I picked up and dropped off the truck

Rating:

3.0

The truck smelled very strong of marajuana. I returned the truck immediately because it smelled so bad and was not clean.

Rating:

4.0

Locking the speedometer at 75 mph was huge inconvenience. I should’ve been told. Do you know how hard it is to pass a line of semi trucks when you can’t even go over 75? I had people honking and lined up behind me constantly. Also, why is there no cruise control on trucks? Not a very pleasant drive

Rating:

5.0

El equipo y el servicio es excelente.

Rating:

5.0

Fast , caring people

Rating:

5.0

Excellent customer service. Quick processing and pickup of truck.

Rating:

4.0

Quote one price when you reserve the DOLLY and inquire about a transporter I was charge $100.00 dollars more to switch from Dolly to transporter.

Rating:

5.0

Great location and stellar service! Thank you for making my Uhaul trailer rental so easy!

Rating:

5.0

The assistance with getting the trailer connected before leaving and getting the trailer parked and disconnected when returning was greatly appreciated.

Rating:

4.0

Customer service was exceptional. The unit I scheduled was not dropped off by previous renter but there was a flagged unit there they were able to verify was completed and ready to use. Very friendly staff.

Rating:

5.0

Great customer service

Rating:

3.0

They seem understaffed here. I returned the trailer during business hours and had to do it online because there was no one to check me in.

Rating:

5.0

Great customer service and truck was spotless

Rating:

1.0

I had a truly disappointing and infuriating experience with U-Haul’s storage facility—largely due to the blatant abuse of power by the General Manager. Initially, my unit was in poor condition, but the real issues began after I submitted a complaint about construction materials left in my space. Rather than addressing the concern, the GM took punitive action, restricting my access without warning or justification. I specifically rented an exterior unit with 24-hour access—a service I paid for and relied on. That access was suddenly revoked following a minor issue with my lock (which U-Haul does not provide, per their own policy). Instead of assisting me, the GM had my unit locked and refused to help. I was left waiting for hours during business hours while staff ignored the situation. When no resolution was offered, I had no choice but to cut the lock—with permission. What followed was nothing short of vindictive. Rather than resolving the issue reasonably, the GM stripped me of my paid access and imposed an arbitrary punishment: only two 30-minute visits during office hours. This was not only a breach of contract but a deliberate exertion of control, disregarding my circumstances entirely. Attempts to speak to him directly were met with outright dismissal—he was present, visibly relaxed, but refused to acknowledge my concerns, as if my situation was beneath him. His unchecked authority directly cost me a job, as I could no longer retrieve what I needed at the hours I paid for. Beyond his treatment of me, his overall behavior toward customers was deeply concerning. He regularly occupied the **only** handicap parking spot at this busy location—not out of necessity, but pure entitlement—forcing elderly and disabled individuals to struggle across the lot. Meanwhile, I was treated like an inconvenience rather than a paying customer, forced to check in like a child just to access my own belongings. To make matters worse, the district manager later informed me that complaints against the GM **do not matter**—because he has absolute authority over every decision. If he says something, it becomes fact, regardless of evidence or contract terms. This is a dangerous precedent for any business, effectively silencing customer concerns and ensuring no accountability for misconduct. The other staff members were professional and courteous, despite working under such toxic leadership. However, given this GM’s unchecked power, disregard for fairness, and outright hostile treatment, I strongly advise others to **think twice** before storing their belongings here. I am not seeking compensation for the sake of a freebie—I am demanding accountability for the services I paid for and was denied. U-Haul must **re-evaluate its leadership and ensure customers are treated with professionalism, respect, and fairness.** If the company allows individuals like this to operate unchecked, then customer trust **means nothing to them.** I will be filing with BBB, ATTORNEY GENERAL AND WHERE EVER IS NEEDED FURTHER IF AFTER SENDING THIS NO RECOGNITION OR ACCOUNTABILITY IS TAKEN.

Rating:

5.0

The location was clean and organized. The staff were helpful, friendly and professional.

Rating:

5.0

Great customer service

Rating:

5.0

Friendly staff, smooth service

Rating:

4.0

Was told I could drop it off at any location in Steamboat, but person checking me in. This was not right, there was a location, which was txted later, but I was loading the trailer and driving 4 hours to destination, then unloading and did not see txt,

Rating:

5.0

Great customer service

Rating:

5.0

Website said this location was open until 7:00 pm / Arrived at 5:30 & it was already closed

Rating:

1.0

It took over an hour to pickup my truck because their “system” was not working, and no one in the store knew how to fix it. They had to call another U-Haul service to get help, and I had to be charged twice because they charged me a much higher price for my rental than the online reservation said.

Rating:

5.0

Very easy to access like security on premises

Rating:

5.0

It was a great experience. These guys got me unloaded, ready to move in. And they helped me switch my reservation from another location to this one. It was fantastic.

Rating:

5.0

The two guys that are working this place are fantastic. They are beyond helpful and so personable. I appreciated their kindness. After a very long weekend of packing and driving these two guys made my arrival in town super pleasant. Thank you guys, i appreciated your help.

Rating:

5.0

Excellent customer service!

Rating:

4.0

Process went smoothly

Rating:

4.0

Make your paperwork easier for seniors that aren't computer savvy. You need things verified and reported hard to do when you don't know how to do it.

Rating:

5.0

The staff members there were very helpful and awesome thank you all very much

Rating:

5.0

Very helpful and friendly staff

Rating:

5.0

Thank you 👍

Rating:

1.0

Equipment was fine , customer service was poor. The employee was rude and arrogant. My card got double charged despite him telling me that it would not. When I called to ask for help fixing this same employee answered the phone and brushed me off. I called twice and now I will be speaking to a manager.

Rating:

4.0

Nothing

Rating:

1.0

The advertised prices do not even come close to matching the final prices. 300% over the advertised price (before mileage charges) is ridiculous.

Rating:

5.0

The trailer night running light didn’t work initially. The dispatch coordinator quickly identified the issue and fixed it. He also helped me hitch the trailer to the truck and explained all questions that I had in a very professional and courteous manner. The overall experience was very pleasant and business like. Will recommend this location for all your UHaul needs. 5 stars.

Rating:

5.0

Outstanding ding young man.very helpful

Rating:

4.0

The move was relatively painless, even when I had to make changes to my order.

Rating:

2.0

Tire was all most flat, was told after I hooked up with no help the air compressor didn’t work can I get air at a service station I took pictures of the tire in front of the store to show how I picked it up. Air isn’t free at the service stations and I had to go by it again on the way back after loading the car.

Rating:

5.0

Still waiting for final receipt please send as this is a re-imbursed work rental

Rating:

5.0

I am always treated with respect and the equipment is in great shape.

Rating:

5.0

The people are great to work with, kind supportive and helpful.

Rating:

1.0

The guy who checked us in, was very condescending. The guy who checked us out was amazing. Moving sucks, your employees shouldn't.

Rating:

3.0

Trailer was not clean, I had to remove heavy snow from Trailer and attach it to my vehicle without assistance. This location was obviously understaffed on that particular morning and I don't believe that the it was the attendant's fault.

Rating:

5.0

Truck only had an 1/8 tank so would have been great if it had more gas when picked up. Quick pick up and drop off.

Rating:

3.0

The rep that "hooked up" my trailer left alot to be desired customer service wise.

Rating:

3.0

Followed directions to the return location and waited with the equipment, as the instructions stated. However, I waited about 10 minutes and did not get help. I walked in the store and asked if I could get help with a return. The attendant looked up at a monitor and said "sure." He went out with me and took care of the return. As I was the only customer on the property, I don't think there was any excuse for the delay.

Rating:

5.0

The staff was quick and efficient....very good location

Rating:

5.0

Adrian was great to work with and went the extra mile to help me. My trailer brake lights weren’t working and he spent the extra time to help me fix them and I couldn’t have been more happy with him!!

Rating:

5.0

Fast and friendly service !

Rating:

5.0

Jose was so pleasant to work with the entire process. He was also very knowledgeable about the rental equipment and was very thorough about the specifics about the rental details. He was also very professional and did whatever he could to help me with my rental needs. I was so happy to see him again when we pulled up to return all the items we rented. Thank you so much, Jose. We will definitely be coming back to this location.

Rating:

4.0

What I disliked was the app. it asked for a picture of my DL but it said optional, so I did not input that part. But when I got to the expiration date there was no where to go after inputting the data.

Rating:

5.0

Good service ☺️

Rating:

5.0

Great customer service! The General Manager is excellent!

Rating:

2.0

The person working in Aurora was in a bad mood and annoyed when I asked him for clarification on the rental. I was trying to do mobile checkout but it became too confusing and decided to go to the person to complete the checkout. He was reluctant when I said the mobile checkout was asking for too much info and I'd prefer to complete the rest with him. Then he pointed on a diagram of a truck where to identify the vehicle with the sticker on the top of the vehicle l and side with the number.... I repeated what he said and he said yeah, why else would I have said that? Not nice at all

Rating:

5.0

Great Customer Service Great Stafg

Rating:

4.0

Make sure all items on the invoice are included with the rental. They forgot to add the moving blankets which required another visit.

Rating:

1.0

It Won’t Ever be A Next Time from myself or the Countless People I’ve warned as Well. Respect is Earned not Given

Rating:

5.0

All went smooth and they worked with me when the truck did not work out.

Rating:

1.0

First trailer I was supposed to get could not be found on property so they gave me a different one that had a broken wire that I found because the employees aren't capable of doing there job wasn't 30 minutes waiting for a repair on a wire kinda ridiculous

Rating:

5.0

Customer service was great! No issues

Rating:

3.0

Still haven't received my receipt

Rating:

5.0

Loved the staff and willingness to help

Rating:

5.0

Todo excelente.

Rating:

5.0

The loading docks at this facility make it alot easier to load and unload a u haul truck. Tje units are clean and very secure

Rating:

2.0

Y’all got a bad roach problem at this facility

Rating:

5.0

The young man that helped me was very nice and accommodating. He did a great job!

Rating:

5.0

Too expensive

Rating:

5.0

Malik and the cleaning lady who I came across a couple times were both very pleasant to speak to and helpful.

Rating:

5.0

The only call out I have is that you look into allowing customers to transfer their storage unit to another state. Example: I’m due on the 4th of every month. I’m moving on the 19th of the same month. Why not allow me to transfer the remaining time I’ve already paid for the unit to the new state instead of having to repay and waste money?

Rating:

1.0

Poor customer service, GM never answers his email or phone, pretty sure the day I moved out someone was smoking weed in the office (was coughing, eyes red with tears running down his face but not crying). Overall, I would NEVER recommend someone do business here, in fact ANYWHERE else would be a better option.

Rating:

1.0

Most of the staff was dismissive and rude, when I could find someone willing to help. I do not recommended doing business here.

Rating:

4.0

24 hour access would be a nice add. Folks in store were nice.

Rating:

3.0

This is my first experience using uhaul self storage. I didn't know how to access the facility and approached staff for clarification. Instead of walking me to the access panels and showing me, your staff essentially mocked me when I said I didn't understand and proceeded to be very condescending while "showing" me on the wall inside. They then proceeded to continue their conversation as of I weren't there. Very unprofessional. The facility itself was clean and well maintained. And once I was able to access the unit it was clean and ready to go. As a manager for many years I believe that some retraining is in order of how to treat guests, especially those using your facility for the first time.

Rating:

5.0

Joey is a very friendly and respectful young man was very polite and helpful

Rating:

5.0

Fast, friendly service.

Rating:

4.0

Everyone there was very helpful

Rating:

5.0

Thank you your team was awesome

Rating:

3.0

First time caller:Not able to visit facility. I was not particularly satisfied with my telephone request to rent a unit, and 1st month rent (free) due to not providing satisfactory knowledge. A little confusing when my Unit was closed out without prior knowledge. I prefer better communication in order to be satisfied. Called April 2 (I believe). Move out was in May w/o my permission .

Rating:

5.0

The staff is exemplary and goes the extra mile to assist customers. Moving is always a tedious task , but this facility is well equipped with knowledgeable staff . It is a busy location , yet they se to always have all stations covered and provide a little help when you really need some extra . Even if it’s only moral support, it’s offered to customers with professionalism and respectfulness.

Rating:

5.0

The staff was very practical and courteous!

Rating:

4.0

Adrian is very professional thanks

Rating:

2.0

There was roaches crawling around and mice droppings, you come in with nothing and there a huge possibility you maybe leave with something…

Rating:

1.0

They forced a late fee on our account stating the card on file was not going thru, three separate times, they don’t shined the ice and snow on the loading docks for customers I have a picture of that, I previous truck rented from here was so damaged I’ve rent my Uhaul from strawsburg excellent trucks this Uhaul on Buckley is the worst

Rating:

2.0

I was promised a free month of storage, and when I arrived after a 2k mile drive, he told me that he didn't see that I could get the free month and made me call the 1 800 number to verify, and set it up through them even though my reservation was showing up. I eventually got itbsoeted but very frustrating after a long drive.

Rating:

5.0

Everything was great with my time using this facility. During one of the winters, there was a burst pipe that affected my unit. The team that was taking care of this problem was extremely helpful, courteous and efficient in resolving the issue and moving my belongings to a different unit.

Rating:

4.0

There was an oil leak coming through to my storage from the one next to me on the right! Only noticed it cause I moved my things!

Rating:

5.0

Awesome experience. Great staff

Rating:

5.0

Joe was very helpful

Rating:

2.0

The manager said that I don't have access to my storage space after 7 PM. But other UHAUL customers have access to their storage space until 10 PM. I still don't know the reason why I don't have access to my storage space after 7 PM.

Rating:

5.0

Keep up the good work.

Rating:

4.0

In all honesty I really won't know how the experience is until I have the full experience. Also, the staff at this facility were very helpful an respectful.

Rating:

5.0

Very kind and friendly staff thank you for everything!

Rating:

5.0

Clean facility and well maintained

Rating:

5.0

Thanks for everything

Rating:

4.0

The Denver facility has a double check in process with the Uhaul card where one swipes up and one swipes down to get In? Super hassle it was Doors wouldnt open Yikes...

Rating:

5.0

Employees were helpful and friendly. Our family's mive to Colorado was made easier because of your staff and Uhaul

Rating:

5.0

Good service

Rating:

5.0

The staff was SUPER friendly n helpful. Always. Most likely will need another storage for some of my daughters things that I cant seem to let go of yet. She has passed. Definaty will go there.. Thank you.

Rating:

4.0

Lights would go off and you would have to stop what you are doing and walk down the aisle to get them back in.

Rating:

5.0

Ivan was great at check in, top notch customer service

Rating:

5.0

6+ years of excellent service. Not one issues came up during my experience and would happily recommend and use the services again!

Rating:

5.0

If there is a problem, your right on it and make sure it’s fixed right.

Rating:

5.0

Really awesome employees. They all were kinda and accommodating with my move in needs.

Rating:

4.0

Would have given an excellent review if not for the excessive emails asking me to review my experience.

Rating:

4.0

The staff was helpful and supportive to of all my needs

Rating:

3.0

The storage units didn’t have any light and the light coming from outside was not enough to see most spots inside the unit. I arrived around 7:30 to pick my U-Haul truck up on the day of my move out. It was to be ready by 7am and was marked for online/self pick up at the Buckley site in Aurora. I called customer service to help direct me to pick it up and they stated the facility messed up and the vehicle was not ready and that I’d have to wait until 9am for the office to open. Once inside, admittedly a little frustrated but not being rude, assistant Manager Irving who was helping another customer told me to “stop with my attitude” because it wasn’t the guys fault who was helping me. I informed Irving I had missed picking my help up from the airport due to this mess up and had not even received an apology or a way to fix the issue. Irving was extremely unprofessional and did not handle the matter properly.

Rating:

3.0

I needed a bigger storage unit than the one they gave me I can't even put the rest of my stuff in there. That really sucks but I hope to have it out of there next weekend

Rating:

4.0

I had to move as i could no longer handle the large fees and lien fees. I was unemployed all of 2022 and only recently started working again.

Rating:

3.0

The Store Manager Malik is very rude. Every time I came into the store he seemed bothered that he had to do his job or deal with customers.

Rating:

5.0

Entire staff had a chill vibe, super communicative, understanding and helpful. I appreciate the reciprocity of energy. I would recommend this location over others.

Rating:

5.0

So reliable uhaul help make much more easier for us to move thank you U-Haul.

Rating:

5.0

Once the location had a new manger the customer service improved a great deal.

Rating:

3.0

The manager was great and a few perks came with it. A free lock and free use of appliance dolly. Great experience, jus over priced storage unit.

Rating:

2.0

There was a water pipe that broke which you all gained access to my unit and boxes were removed and not replaced there was items covered with blankets that I did not cover U haul has Replace the lock And I had to get a locksmith to reopen my unit... 100.00 for locksmith

Rating:

2.0

I closed out my storage units in the middle of the month and was a month to month rental after 11 months. I did not get a refund of the extra time after leaving both units very clean. Pretty poor process. If I have to use a storage service again, I'm not sure I'll use this one.

Rating:

1.0

The workers here were rude, lazy, and never had answers to questions. The main office always smelled like marijuana. Always. No one I know will use this facility and I definitely won’t use it again.

Rating:

5.0

Thank you very mucha. Muchas gracias

Rating:

1.0

The staff seemed intoxicated. They were unhelpful and didnt seem to be able to answer questions clearly and were rude. The unit door wouldnt roll down after I moved all of my belongings in. I had to move all of my belongings into another unit BY MYSELF. I will never rent from here again and I intend to make sure that anyone I know in Aurora wont either.

Rating:

3.0

Process to cancel unit was annoying

Rating:

5.0

Malik and his team were so humorous but professional. I truly enjoy the professionalism. I would refer family and friends. Thanks Zero (inside joke).

Rating:

4.0

I gave an above average because of all reasons except staff. One person was extremely helpful. However everytime I ha e used this location for storage, rental, or just getting boxes, I get no greeting basically ignored and seems like they are being bothered customers are even there. No sense of cust service including mgmt they just sat in office laughing with customers waiting. A simple greeting or when walking away from counter acknowledge your customer and let them know you'll be back. The staff needs a lesson in customer service.

Rating:

5.0

Everything was great thank you!

Rating:

3.0

I feel like having to use an access card 2x each time you go in the facility during business hours, while trying to move is very inconvenient. Otherwise all good

Rating:

4.0

Once we got to the storage unit I quickly realized that we had more items than space. So I had to purchase another unit unexpectedly costing an additional price for a second unit but ,What Ivan was able to do for us is give us the 1st month free on both units and pay for August up front and we appreciate that so much. He truly went out of his way to accommodate our needs. The rest of the staff was also very friendly as well. Definitely would recommend U-HAUL to anyone who is in need of renting a truck or needs a storage unit. My only wish is for the price the units should be bigger. Sincerely Stephanie and Rodney Brokenberry 720.481.6438

Rating:

5.0

We have used this storage facility for years and have no issues. I like the secure facility and they are clean. Staff have always been top notch.

Rating:

5.0

Was very nice. Just one thing is they don't refund you if you move out early

Rating:

5.0

Great staff that were helpful. Was surprised how smooth the process was to get a unit. Very professional!

Rating:

4.0

Every thing was fine other then the price which I thought was a little high. However do to the fact the units were climate controlled, I could under stand the prices. I could not pay the higher cost. I found one that was twice the size for less money, but not inside.

Rating:

5.0

Having the carts available was awesome, being on the first floor was so easy to load and move out!

Rating:

5.0

I will use it again when needed.

Rating:

1.0

Well, Robert (the previous GM for 750 Buckley in Aurora, Co) never kept promises made to waive late fees when I was out of work due to an accident. He also promised prorated refund of rent when I moved my things out of the unit (1733.) While I was there loading the trailer I drove from Washington to Colorado the employees were lazy and disrespectful. They paid attention to their phones and gossiping about the drugs they took at the rave they attended for New Years Eve. Which then one of the employees ran after me when I was pulling out with a walkie talkie to radio the trailer number to the others because they assumed I stole the trailer. I just want what was promised at this point. Especially after being accused of being a thief. I don’t know what the deal is with this location but the entire two years I had my unit there it was horrible. Employees would curse me out and call me names because I was late on my payments. Nobody ever returns your calls or messages either. Someone needs to really do something with the people and their attitudes there.

Rating:

5.0

Good service , very clean and efficient. Was easy and very convenient to use

Rating:

2.0

The employer has to watch what that saying around customers and who they are taking too

Rating:

1.0

The GM, specifically, was a real jerk. I had 2 units in the building. The units were billed on separate cycles on different days. One of my units was paid up and one was a few days late when my dad and I stopped by to drop off some camping equipment. I only needed access to the unit which was paid up, and I was denied entry to the entire building because my other unit was slightly past the due date. Not only were we denied entry, the GM was mean about it. I was livid; I was literally shaking from shock and anger at the way he talked to me. The GM was completely uncaring and rude to the point that I lost my temper and said it was bs for which I immediately apologized, but maintain that is technically correct. My father was furious, too. I ended up paying for the other unit and letting the GM know that we would be emptying both units and leaving before renewal. That's exactly what we did. His behavior was completely unacceptable. Firstly, what he did was wrong and secondly, his attitude was disgusting. A man should not be in a customer-facing role if he can offer zero compassion or empathy. Furthermore, I will be emptying a third unit at another u-haul locations as soon as arrangements can be made. I am really upset about this incident and I want nothing further to do with the entire company after this experience.

Rating:

5.0

Robert is a great manager. Please recognize him for his exemplary customer service skills.

Rating:

5.0

Manager and workers had excellent service 👍

Rating:

2.0

I came into the facility as I needed to update my autopay for my unit as my checking account changed due to a merge. I was told I couldn't use my checking account to do this and had to iise a debit/credit card. In the mean time the staff was more concerned with video games etc. and it wasapparent the associate didn't hear my need after explaining twice. Once I paid my monthly fee I asked was this set up on auto payment, had to look at the screen as he was leaving, said yes ,and told me to I can call back if needed then walked away. Associate distracted, not focused on the customer for a simple transaction and not confident my acct is set up correctly. Most likely will need to call again. Poor service.

Rating:

5.0

thank you

Rating:

5.0

Excellent customer service!

Rating:

5.0

Really a great experience being able to rent a moving vehicle and be able to rent storage at the same place. Storage facility is quite impressive - from the security to get in, to the carts, ease of getting to your storage locker and it was really clean!!! Made moving much more pleasant Thank you!

Rating:

5.0

Thank you to the U-Haul staff at the S. Buckley location. They were always professional and with the utmost curtesy. The facility was always clean and safe. I highly recommend this U-Haul and storage facility for all your moving and storage needs.

Rating:

5.0

This is where you want you're next storage unit... real talk

Rating:

5.0

Everyone was nice and friendly. They walked through step by step of everything we needed to know to use their units. They didn't just give you the key and tell what to do on your own. I liked that.

Rating:

5.0

Great customer service. Staff was super easy to work with, and friendly.

Rating:

5.0

It’s a perfect setup. Nice and clean and the staff was very nice when I was trying to figure out the door to get in.

Rating:

4.0

It would have been nice to be able to access the storage unit after 10pm but otherwise I had a great experience!

Rating:

2.0

I was told that i would have a main floor storage area and that didn't happen. I then got my storage room and that was already occupied so then they gave me another one. Got most of my stuff in and the reader or card stopped working.

Rating:

5.0

Really good experience, they were a bit busy so it was a bit of a wait to be assisted. When I had to get a larger storage unit they were quick to help us upgrade. Friendly staff!

Rating:

5.0

Good job folks in helping another military move! LCDR Nowell

Rating:

3.0

Checking out my storage process needs improvement. They guy didn't listen to anything I was saying to him and made me walk all the way to the storage when there was already a uhaul lock saying it was customer ready.

Rating:

1.0

I had such an awful experience checking in. The representative that checked me in took FOREVER! 30 mins to check in is RIDICULOUS!!! Not only was she slow but literally kept falling asleep at the desk! (multiple times) As well she continued to eat her food in front of customers and would stop her typing in the system to take a bite of her food. I was asked for 1st floor or 2nd. I picked 1st and she assigned me 2nd as she was not paying attention due to falling asleep. I as well rented a 5 X 10 X 8 and she gave me a 5 X 5 X 8. Worst experience EVER! Now I have to waste time out of my day to go back to the uhaul and switch it to the correct storage I was supposed to have in the first place

Rating:

3.0

Truck that i used was unsafe, as i was driving, driver side door opened all of a sudden. Unsafe

Rating:

5.0

Kind employees!

Rating:

3.0

Prices are a bit high. Also there should be one swipe for check in and opening the door not two.

Rating:

5.0

Have used this specific location for the last couple years for my moving and storage needs. Everyone is friendly and always very helpful, makes moving a little less stressful. The store is always stocked with many useful supplies. The price is reasonable for what you get and the move out process is very easy. Will definitely be coming back for any future moving needs!

Rating:

5.0

Due to a burst pipe which caused some water damage, our belongings were moved to a new unit. This was handled very smoothly and quickly. Staff was professional, organized, personable and extremely efficient.

Rating:

5.0

I cannot say enough good things about U-Haul from Colorado Springs, CO. to Aurora, CO. . I struggled to keep my end of the move together, due to life beyond my control if something was to go wrong it did. Murphy's law was crashing in on me from every direction. Yet, somehow U-Haul stood beside with change after change and every request I made, there were many. I wish I had everyone's name so I could mention you personally. U-HAUL ROCKS!!! Than you for not letting me down. Cindy Cunningham

Rating:

5.0

Thank you so much for your excellent service and making my move and need for storage so easy and convenience. You saved me!

Rating:

5.0

Very helpful.

Rating:

1.0

Manager was very rude and not helpful at all, other employees was ok! I will never use this uhaul storage again!!!!

Rating:

3.0

Check in process was extremely slow. All the personal contact questions were way too invasive. The clerk called my emergency contact without even asking me. He disturbed my 90 year father.

Rating:

5.0

Every employee was professional and helpful.

Rating:

1.0

I experienced an issue with the storage facility where upon checking my unit the lock would not open with the key. When I involved one of the staff members (Kimberly Cole) about the issue, which she nonchalantly prompted that my lock may have been tampered with and suggested how to get the lock off with a tool. Once that was unsuccessful, the on duty manager (Brandellyn Cunningham) stated that to gain access to my belongings I would need to call a lock smith since they did not have anything to cut the lock with on-site, which she assured I could be reimbursed or credited for the $89.99 if I brought my receipt. I inquired about the refund/credit and having management check security footage to ensure my lock was in fact tampered with and to consider relocating my belongings. But instead I was given the run around each time I tried to get in touch with the General Manager, Robert. Overall, my experience with customer service at this facility was very poor and my concern for the safety of my belongs was never met.

Rating:

5.0

The manager George went above & beyond to honor the reservation I got through getting a rental, after the rental customer service representative would not honor the deal. George truly saved the day. THANK YOU GEROGE

Rating:

3.0

The facility was fine, the employees are not the best. Sometimes they are rude and the service is always slow. It does not seem like the employees like each other and get along. One employee asked another employee for help because she did not know how to do something and the other employee end up being very rude to her.

Rating:

5.0

Customer service was great. Followed all Covid procedures.

Rating:

5.0

Ms. Nicole Pixley and Ms. Frand (I'm shortening that because I didn't get her full name), were awesome! They made the whole process smooth and easy. The access hours for the storage unit without after-hours access was not all that convenient and paying extra for after hours access was not convenient, but other than that, I really appreciate how easy U-Haul made the move.

Rating:

4.0

Super super employees. Super helpful. Super nice. Super place.

Rating:

1.0

I was one day late and came to clear out and was told i owe for the whole month? To pay for a month i cant and wont be using? Is Uhaul that hard up for income? Up yours you cheap a ss es.

Rating:

3.0

Would have stayed there but the price kept going up being a long time customer you should have discounts or something long those lines for the customers that have been there for years.

Rating:

5.0

The service was excellent 10/10 would recommend.

Rating:

5.0

I was very pleased with how polite everyone was. I particularly appreciated Nicole's patience in explaining why she needed additional contacts on the account. She explained everything slowly and efficiently, and then she walked us over to my storage and showed how everything worked. I do want to share when I first called the lady who answered the phone was very nice and helpful given that things changed for me just that day and I needed a truck, moving help and a storage unit. A special thank you to Brad from Movely for getting me 2 very nice movers! Thank you all so very much!

Rating:

1.0

There’s was line of people waiting for services and the manager was just walking around not helping the one clerk assistant the customers. That’s bad business.

Rating:

2.0

Rude staff one lady from behind the desk got into a loud argument with customer which ended up escalating with police showing up.

Rating:

1.0

Customer service sucks

Rating:

4.0

After snow storms the parking lot and the area going into the storage was never shoveled customers would have to walk the the snow and on ice to get into the building. But the area into the store was clean

Rating:

5.0

Friendly and very helpful. Thank you to Justin for taking care of us.

Rating:

5.0

All good; thank you!

Rating:

5.0

Thank you!

Rating:

5.0

I had confidence that all my belongings was safe and the people are very friendly and the price is right thanks so much U-Haul

Rating:

5.0

Never had a problem . Everyone is helpful and everything is very clean 👍 would recommend u-Haul on 750 S Buckley Rd. Thanks guys!!

Rating:

4.0

NA

Rating:

5.0

.

Rating:

4.0

None

Rating:

2.0

It was a clear in your face nickel and dime ripoff to demand I pay insurance for my pretty worthless stuff when not wanted and having to buy a lock you demand instead of using a lock of my own.

Rating:

5.0

Friendly and helpful staff. Facility was well maintained and convenient/easy to use. I would recommend this location to family and friends!

Rating:

5.0

Jared helped me and everything was perfect.

Rating:

4.0

All went smooth. Good customer service

Rating:

3.0

Everything was great, however, the entrance to the facility was often busy and other renters sometimes clogged the entrance way, making it hard to load/unload

Rating:

5.0

I really appreciated how easy it was to make my payment over the phone. And all employees were very friendly.

Rating:

1.0

Elisha provides excellent customer service. Unfortunately her coworkers do not. Two of them are most rudest individuals I’ve encountered how they speak to other customers. One of them is the manager.

Rating:

5.0

Very professional

Rating:

5.0

The only thing is there was a place to leave furniture that was lightly used we put some really nice stuff there and was told we could not do that. Other then that the staff was nice .

Rating:

5.0

👍

Rating:

5.0

As always I am a satisfied customer

Rating:

4.0

Great place with great staff!

Rating:

1.0

Lost my accont

Rating:

5.0

Convenient, fast and friendly service!

Rating:

4.0

The staff and facilities were good. The computer reservation system needs work. Showed me as being in a storage unit but I'd cancelled it before ever moving in. But I kept being billed. Finally fixed.

Rating:

5.0

None

Rating:

5.0

thank you for being around

Rating:

5.0