Malik and the cleaning lady who I came across a couple times were both very pleasant to speak to and helpful.
ana P | Overall ExperienceSelf Storage Units in Aurora, CO, 80017
U-Haul Moving & Storage at Buckley Rd
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Storage Customer Reviews
- 3.5 Average Customer Rating
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The only call out I have is that you look into allowing customers to transfer their storage unit to another state. Example: I’m due on the 4th of every month. I’m moving on the 19th of the same month. Why not allow me to transfer the remaining time I’ve already paid for the unit to the new state instead of having to repay and waste money?
Shaeisha L | Overall ExperiencePoor customer service, GM never answers his email or phone, pretty sure the day I moved out someone was smoking weed in the office (was coughing, eyes red with tears running down his face but not crying). Overall, I would NEVER recommend someone do business here, in fact ANYWHERE else would be a better option.
Joshua F | Overall ExperienceMost of the staff was dismissive and rude, when I could find someone willing to help. I do not recommended doing business here.
Nikki R | Overall Experience24 hour access would be a nice add. Folks in store were nice.
Joel M | Overall ExperienceThis is my first experience using uhaul self storage. I didn't know how to access the facility and approached staff for clarification. Instead of walking me to the access panels and showing me, your staff essentially mocked me when I said I didn't understand and proceeded to be very condescending while "showing" me on the wall inside. They then proceeded to continue their conversation as of I weren't there. Very unprofessional. The facility itself was clean and well maintained. And once I was able to access the unit it was clean and ready to go. As a manager for many years I believe that some retraining is in order of how to treat guests, especially those using your facility for the first time.
Joyce C | Online Move InJoey is a very friendly and respectful young man was very polite and helpful
suemi A | First ImpressionsFast, friendly service.
ana P | First ImpressionsEveryone there was very helpful
sosias G | First ImpressionsThank you your team was awesome
Velver H | Online Move InFirst time caller:Not able to visit facility. I was not particularly satisfied with my telephone request to rent a unit, and 1st month rent (free) due to not providing satisfactory knowledge. A little confusing when my Unit was closed out without prior knowledge. I prefer better communication in order to be satisfied. Called April 2 (I believe). Move out was in May w/o my permission .
Rhonda S | Overall ExperienceThe staff is exemplary and goes the extra mile to assist customers. Moving is always a tedious task , but this facility is well equipped with knowledgeable staff . It is a busy location , yet they se to always have all stations covered and provide a little help when you really need some extra . Even if it’s only moral support, it’s offered to customers with professionalism and respectfulness.
Victoria F | First ImpressionsThe staff was very practical and courteous!
YAA A | Overall ExperienceAdrian is very professional thanks
JUAN F | Overall ExperienceThere was roaches crawling around and mice droppings, you come in with nothing and there a huge possibility you maybe leave with something…
linda b | Overall Experience