Manager was very rude and not helpful at all, other employees was ok! I will never use this uhaul storage again!!!!

Check in process was extremely slow. All the personal contact questions were way too invasive. The clerk called my emergency contact without even asking me. He disturbed my 90 year father.

Every employee was professional and helpful.

I experienced an issue with the storage facility where upon checking my unit the lock would not open with the key. When I involved one of the staff members (Kimberly Cole) about the issue, which she nonchalantly prompted that my lock may have been tampered with and suggested how to get the lock off with a tool. Once that was unsuccessful, the on duty manager (Brandellyn Cunningham) stated that to gain access to my belongings I would need to call a lock smith since they did not have anything to cut the lock with on-site, which she assured I could be reimbursed or credited for the $89.99 if I brought my receipt. I inquired about the refund/credit and having management check security footage to ensure my lock was in fact tampered with and to consider relocating my belongings. But instead I was given the run around each time I tried to get in touch with the General Manager, Robert. Overall, my experience with customer service at this facility was very poor and my concern for the safety of my belongs was never met.

The manager George went above & beyond to honor the reservation I got through getting a rental, after the rental customer service representative would not honor the deal. George truly saved the day. THANK YOU GEROGE

The facility was fine, the employees are not the best. Sometimes they are rude and the service is always slow. It does not seem like the employees like each other and get along. One employee asked another employee for help because she did not know how to do something and the other employee end up being very rude to her.

Customer service was great. Followed all Covid procedures.

Ms. Nicole Pixley and Ms. Frand (I'm shortening that because I didn't get her full name), were awesome! They made the whole process smooth and easy. The access hours for the storage unit without after-hours access was not all that convenient and paying extra for after hours access was not convenient, but other than that, I really appreciate how easy U-Haul made the move.

Super super employees. Super helpful. Super nice. Super place.

I was one day late and came to clear out and was told i owe for the whole month? To pay for a month i cant and wont be using? Is Uhaul that hard up for income? Up yours you cheap a ss es.

Would have stayed there but the price kept going up being a long time customer you should have discounts or something long those lines for the customers that have been there for years.

The service was excellent 10/10 would recommend.

I was very pleased with how polite everyone was. I particularly appreciated Nicole's patience in explaining why she needed additional contacts on the account. She explained everything slowly and efficiently, and then she walked us over to my storage and showed how everything worked. I do want to share when I first called the lady who answered the phone was very nice and helpful given that things changed for me just that day and I needed a truck, moving help and a storage unit. A special thank you to Brad from Movely for getting me 2 very nice movers! Thank you all so very much!

There’s was line of people waiting for services and the manager was just walking around not helping the one clerk assistant the customers. That’s bad business.

Rude staff one lady from behind the desk got into a loud argument with customer which ended up escalating with police showing up.

Customer service sucks