Customer Reviews for U-Haul Moving & Storage at Capital Circle Northwest

3,341 reviews

5010 W Tennessee St   Tallahassee, FL 32304

(850) 576-2317

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(850) 576-2317

5010 W Tennessee St
Tallahassee, FL 32304

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Keep hiring/training your staff on customer service like the young lady on my trailer pickup. Most likely the best sales person I have ever come in contact with at a U-Haul location. Probably helped that they were not busy, but still exhibited great awareness and service.

Douglas M 
Rating:
5.0

Customer did not leave a comment.

GEORGE B 
Rating:
5.0

Everything was as I had hoped

JAMES P 
Rating:
5.0

Great service

Tyshawn m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA W 
Rating:
5.0

Customer did not leave a comment.

GREGORY W 
Rating:
5.0

Customer did not leave a comment.

LUIS S 
Rating:
2.0

Customer did not leave a comment.

ROBERT C 
Rating:
5.0

Customer did not leave a comment.

EZEQUIEL C  |  Overall Experience 
Rating:
5.0

Everything was perfect. No improvements were needed. Smooth process all the way through pickup to return. Thanks!

Richard J 
Rating:
3.0

I dropped the trailer off an hour after 4:30 bc it poured rain on a 4 and a half hour drive and was charged for an additional day. Even tho we called and asked if it was ok and they said yes just leave it out front with no mention of being charged an additional day…

TRACIE M 
Rating:
5.0

Customer did not leave a comment.

PAUL G 
Rating:
5.0

Customer did not leave a comment.

BICH N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph G 
Rating:
4.0

Everything was as I expected, very professional.

JAMES P 
Rating:
4.0

Customer did not leave a comment.

PATRICK D 
Rating:
5.0

Customer did not leave a comment.

Robert W 
Rating:
4.0

Customer did not leave a comment.

CLAYTON T 
Rating:
5.0

Customer did not leave a comment.

bennie w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria O  |  First Impressions 
Rating:
5.0

Customer service was prompt, caring, and engaged

JAMES M 
Rating:
5.0

We had a great experience with the pickup process and flexibility of picking up the truck one day to load and the car hauler the following day was a great benefit for us.

Jason K 
Rating:
4.0

Customer did not leave a comment.

Michael W 
Rating:
3.0

Customer did not leave a comment.

JAMES B 
Rating:
1.0

Arrived to return the trailer at 7:30 AM on day 2 of the rental to be met by an employee on his phone in one of the trucks. He rolled down the window, took a picture of the trailer number, said I'm all good, and pointed across a large parking lot where he instructed me where to return the trailer. I unhooked the trailer myself, wrapped the wire and chains, and left the lot. Three days later I get notification of a Uhaul charge to my credit card. I almost mistook it as the original rental because the amounts were similar but realized that the location had just now returned the trailer and billed me for the three days extra and insurance. I'm not happy, and I'd love to know how many times this has happened at this location.

Ryan R 
Rating:
3.0

The manager Shaneka very rude and unprofessional. I emailed about a problem with my receipt and my mileage and tried getting an attitude with me about my money and my card transactions until I matched energy. Was even rude when I wanted to swap out the smaller truck for a bigger truck with a ramp! She not be working here or in customer service for that matter!!

Takara S 
Rating:
5.0

Customer did not leave a comment.

VICTORIA C 
Rating:
5.0

I don't think you need to change anything. I did not realize all the services you offer.

Steve S 
Rating:
3.0

Customer did not leave a comment.

ANDRES B 
Rating:
4.0

Trailer should be clean inside. It made everything dirty.

Paul C 
Rating:
5.0

I have rented from Several Uhaul locations and I'm impressed with the service and speedy staff. You will not be disappointed. I was in and out within 5 minutes. AAA++++on the friendliness staff as well.

Vincent M 
Rating:
4.0

Customer did not leave a comment.

David D 
Rating:
5.0

I really appreciate this team working with on renting a U-Haul Truck and Trailer.

JERMAINE R 
Rating:
3.0

An employee canceled one of my auto trailer orders the day before I needed it. When I went to pick up my reservations, the Owner of the location who I was speaking with kind of shrugged and said he couldn't find any other auto trailers. The reason why I needed two had been weeks in the making and would take weeks to put back together again. In the end I was able to do what I needed to do by renting a car dolly but it led to more complication and time consumed on my end. The Owner didn't offer anything to comp me for the mistake of his employee either. In part, having a car dolly instead of an auto trailer made what I needed to do take longer, which meant by the time I was ready to return the uhaul gear it was after my use window and in the middle of a rather nasty storm. Instead of risking myself and my friend trying to unload cars in the middle of bad weather, we waited until the next morning to safely unload the cars then return the rented units. Though I did get the units returned before the uhaul opened for the next day I am still being charged for two days use. In the end, the equipment was sort of in good working order (the car dolly I was given had a passenger light out) and I sort of got what I reserved weeks in advance (had to get a dolly instead of a car trailer due to the actions of the employee) and I was able to do what I needed to do. Would I use uhaul again? Not if I had another choice. Do I have another choice in the Tallahassee area? Not really.

Jarrod B 
Rating:
1.0

Experience was terrible. My pickup location was changed and I was not told

DOUGLAS R 
Rating:
5.0

Customer did not leave a comment.

THOMAS Z 
Rating:
5.0

Just lower the rate a little.

amelework b 
Rating:
5.0

Customer did not leave a comment.

QUINTAY G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G 
Rating:
4.0

Jamal was great with working with my situation. He adapted and showed empathy to a customer!

ANDREY C 
Rating:
3.0

N/A

Myrtle L  |  First Impressions 
Rating:
5.0

Everyone was very good , I don't have anything bad to say. I would use it again.

patricia r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFERSON B 
Rating:
4.0

Customer did not leave a comment.

torail j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHEAL I 
Rating:
5.0

N/A

Michael K 
Rating:
5.0

Excellent service.

BRIAN B 
Rating:
5.0

Customer did not leave a comment.

Robert F 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C 
Rating:
4.0

Agent seemed sleepy/ grumpy at first, however, when hooking up the trailer he was very attentive and professional. A great rental experience.

Orville B 
Rating:
5.0

Customer did not leave a comment.

NANCY B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chris h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDMUND M 
Rating:
4.0

Customer did not leave a comment.

Lakeeta P  |  First Impressions 
Rating:
5.0

People were fast and friendly...I have nothing to recommend changing.

JAMES E 
Rating:
3.0

Needed flat bed dolly to put stuff in unit and only mattress dolly were available

Heather S  |  Online Move In 
Rating:
2.0

Made a reservation to travel out of state with a 6x12 trailer. Upon arrival, the first trailer had issues including a huge dent on the top of the trailer that has duct tape or aluminum tape on it. The right blinker wasn’t working either. They switched us to another trailer and after hooking it up, we found out that it had been reported stolen. Went back to the first trailer and once we were on the road after packing it, got charged twice on my debit card by uhaul which took my traveling money and made my bank account negative. Upon talking to customer service, nothing was done stating “oh well it was refunded so you’ll get it in 2-3 business days.” Was stranded in Florida with no means to make it to Oklahoma and uhaul did nothing to make the situation right. Had to borrow money from family just to make it to Oklahoma and upon traveling, the brake lights did not work on one half and the running lights did not work on the entire other side around the whole trailer for a 15 hour, 950 mile trip. Rented from uhaul multiple times before and will NEVER use them again. Have overdraft fees charged by my bank due to uhauls mistake and double charging my bank account $1400.

Robert A 
Rating:
1.0

Remove them from your dealer network. They are not a responsible dealer.

RAGAN H 
Rating:
3.0

They tried to have us return the truck to a location 50 miles away. Forgot to mention we needed to fold all the packing cloths to avoid a charge. AC didn’t work.

THOMAS L 
Rating:
5.0

No improvements recommended at this time. The young lady working at the front counter was very nice and helpful. I think her name begin with a K, but she deserves a raise. Also, the gentleman outside working with the return rentals was very friendly and helpful as well.

ADAM S 
Rating:
5.0

Customer did not leave a comment.

J A 
Rating:
1.0

The back of the truck was filthy with what appeared to be dried blood on the walls when the vehicle was issued.

ANDRE P 
Rating:
5.0

Customer did not leave a comment.

RONALD A 
Rating:
5.0

The staff was welcoming and friendly throughout the turn in process.

GARY Q 
Rating:
5.0

Customer did not leave a comment.

PETE V 
Rating:
4.0

Customer did not leave a comment.

Roy S 
Rating:
3.0

Regardless of how Nice and polite the employees at this location were the Supervisor was unwelcoming and terse.

DOUGLAS R 
Rating:
5.0

Customer did not leave a comment.

TOMMIE T 
Rating:
5.0

Customer did not leave a comment.

RICARDO R 
Rating:
5.0

Customer did not leave a comment.

sylvia y  |  Overall Experience 
Rating:
5.0

Great customer service. Melissa /Angel were extremely helpful and professional at the Middletown New York location. I would definitely recommend using Uhaul.

W M 
Rating:
5.0

Customer did not leave a comment.

ELIJAH I 
Rating:
5.0

Mike and Jamall at the Uhual location listed as 5010 W. Tennessee St, Tallahassee Florida were extremely helpful and professional. Both individuals took the time to explain the process and the use of the equipment. I would definitely recommend a promotion or raise for Both gentlemen. Thanks for making my moving experience stress less. I appreciate the help. Best regards W. Mohammed.

W M 
Rating:
4.0

Customer did not leave a comment.

CARL R 
Rating:
3.0

Staff was frendly and helpful! if I had one complaint it would be no flat carts only the carts with the bars so I could only move 3 boxes at a time. Also the area to leave unwanted stuff was mainly just garbage. Otherwise everything else was clean.

mary s  |  Overall Experience 
Rating:
1.0

The truck was given to me needing gas, so I had to fill up immediately. The back bed was not cleaned out. I turned my van in the night I was supposed to, and used less than 50 miles as stated. Yet, I was uncharged incorrectly an extra $380!!! There was not even a call telling me why it was upcharged. Very unprofessional service.

Bradley J 
Rating:
5.0

Customer did not leave a comment.

JUHNA B 
Rating:
4.0

I answered no, on the personnel help question. Due to I dropped trailer off after hours using app.

DANIEL M 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P 
Rating:
1.0

As stated in the earlier comment. The location Change made the service less than desirable. But it was too late for me to change plans twelve hours before I was to pick everything up The facility and the people were completely top notch very helpful and a great place to do business. I have rented a Uhaul truck several times I would really like my $70 Uber charge refunded Yes, then I would be a happy Uhaul customer once again

RICHARD M 
Rating:
5.0

Great experience renting the 6x12 pull behind. The trailer did great.

DONALD W 
Rating:
5.0

Customer did not leave a comment.

DEBRA G 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B 
Rating:
5.0

Great customer service this morning from the young lady at the front desk! Great smile and was very helpful!

GISMELY H 
Rating:
5.0

Customer did not leave a comment.

THEODORE S 
Rating:
5.0

Customer did not leave a comment.

SUGARIA M 
Rating:
5.0

The truck was clean yes, but not in good shape. There was no power steering and the truck had a jerk.

DEBORAH B 
Rating:
2.0

I called to rent the trailer and gave specific dimensions and a description for what I was pulling onto the trailer. It was a John Deere gator. When I arrived at the location almost 4 hours away and tried to put the gator on the trailer it was only then I found out the opening of the trailer is actually smaller the width of the trailer. At this point the trailer was a failure until I had to pay someone with an extra-large forklift to place the gator in the bed. Then once arriving in Tallahassee, I had to pay another company to remove the gator with a forklift. From the beginning it was really a big inconvenience because I had to haul this size trailer empty from Tallahassee, because you cannot rent one-way trailer of this size. If it wasn't for the forklift I would have had an even worse experience. Overall, the staff obviously was not educated on what I thoroughly explained to them and didn't disclose the size of the width of the entrance being smaller than the gator. Completely unsatisfied and actually cost prohibitive for me.

CLIFFORD C 
Rating:
5.0

Customer did not leave a comment.

Kenneth W 
Rating:
5.0

Customer did not leave a comment.

THEODORE S 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE H 
Rating:
5.0

SAME.. great attendance & quality service! Thank you!

JACQUELINE H 
Rating:
5.0

Customer did not leave a comment.

VALLIE J 
Rating:
5.0

Everyone on your team was polite and very easy going. I do not think you need to change anything from my experience.

ADAM P 
Rating:
4.0

Customer did not leave a comment.

Laura C 
Rating:
4.0

It really helped us alot We actually needed a few more days because our trailer broke down n we had to borrow one which then had a flat tire The manager Michael was very kind and understanding Everybody was

ANGELA H  |  Overall Experience 
Rating:
4.0

Our experience with the boxes was very good. Everyone dropping off and picking up was always on time and our stuff came to our destination safe and unharmed. The only thing I can say is there are WAY too many phone calls involved. I was being called several times before each drop off and pick up to ask for details I had already included online. I already put photos and details of where to do drop offs and was still called multiple times to confirm. Also was called multiple times to “schedule a drop off/pick up time” when - since I didn’t even have to be present for - was incredibly annoying and unnecessary. Just schedule it and text or email the time when it’s done. It was actually such an insufferable amount of phone calls that I almost wouldn’t choose U-boxes again. Please let your staff integrate to just texts/emails, I am begging. I counted at least 13 phone calls in my call log history of people just confirming info I already put online.

Gabriel R 
Rating:
3.0

The wheel securing strap on the driver side had been previously snapped and was not long enough to reach the ratchet. I just happened to have a heavy duty towing strap in my trunk and was able to cut it in half to make a connection however this ruined my towing strap.

CURTIS J 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN B 
Rating:
5.0

Customer did not leave a comment.

CHARLES C 
Rating:
5.0

Customer did not leave a comment.

catherine O 
Rating:
4.0

Customer did not leave a comment.

MARY B 
Rating:
3.0

Customer did not leave a comment.

Daniel L 
Rating:
3.0

Customer did not leave a comment.

DANIEL L 
Rating:
3.0

Customer did not leave a comment.

DANIEL J 
Rating:
5.0

Customer did not leave a comment.

Raul R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIO D 
Rating:
5.0

Customer did not leave a comment.

CAREY R 
Rating:
5.0

Customer did not leave a comment.

RONALD A 
Rating:
5.0

Customer did not leave a comment.

GLENN M 
Rating:
4.0

The staff was friendly and courteous. The entire building was clean and tidy. The only thing i dislike was, if you get bigger units, you receive one large unit and a tiny unit to make up for the size of that one unit. I would like one whole unit.

Shakettia M  |  Overall Experience 
Rating:
5.0

Jamal P was exceptional!! We needed to upgrade from a 10' truck to a 15' truck after realizing the smaller truck wouldn't suffice. He went above and beyond in getting us a 15' truck that was reserved, but wasn't picked up. After getting the truck the only suggestion I would make is -- "The truck floor was extremely slippery possibly from an Armor All cleaning product, but whatever the cleaning product is "PLEASE STOP USING IT!" as the slippery floor surface isn't safe! Instead, I'd suggest cleaning the inside of the front window, so there's no film and the rental driver has a much clearer vision.

LEVEX S 
Rating:
5.0

Customer did not leave a comment.

JOHN L 
Rating:
3.0

Customer did not leave a comment.

MATT T 
Rating:
4.0

One of the straps that held down the front tire on the driver’s side was not working properly, there are only two to hold the car down securely, the one on the driver side was very difficult to use, and unloading the car is very difficult to get that strap back off

JOHN W 
Rating:
3.0

When they discovered I was going (one way) with my trailer they gave me a 6 X 12 that is in bad condition and needs to be decommissioned! Bald tires and no matter what speed I was going over 55 MPH the trailer was swaying all over the road. When a semi passed me on the road it started swaying everywhere. There is something drastically wrong with that (Fleet) trailer. It's going to get someone killed with a less experienced driver!!!

VIRGIL H 
Rating:
5.0

Customer did not leave a comment.

DEBORAH J 
Rating:
1.0

I was charged for a day I didn't use.

MICHAEL P 
Rating:
4.0

Customer did not leave a comment.

torail j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deonte H  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Andy M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angela b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tabatha b  |  First Impressions 
Rating:
5.0

Staff polite professional and knowledgeable and helpful

Kimberly B  |  Overall Experience 
Rating:
4.0

I moved out on the 9th not the 30th.

LaNiya C  |  Overall Experience 
Rating:
5.0

Process was easy and simple. Staff was kind and always eager to answer any questions I had. I feel confident in this location’s ability to secure my unit even from hours away!

Leah S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lena A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deshard d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janice j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christina t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEANETH G  |  Overall Experience 
Rating:
5.0

Very helpful and polite workers made my first experience well worth it

Dequan G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREGORY P  |  First Impressions 
Rating:
1.0

The general manager was very rude and un helpful. Advise me to remove my lock just to place another lock on there while in the process of moving out .informed him the account was for me and my mother and she lost the key and he showed no compassion or assistance . Will never use uhual storage facilities again . They try to real you in with the 1st month free but the rest of their services are horrible .

Jeda S  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Timothy M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RENITA M  |  First Impressions 
Rating:
5.0

Moved out because storage no longer needed

Sid T  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Emily I  |  Overall Experience 
Rating:
2.0

I think her name was Shameka or Shaneka. Can’t remember her name 100%, but she was very rude! She wasn’t informative or educational at all. I had previously came in and discussed a uhual. Which I reserved and used. Also getting a storage. I’ve been coming to this particular location for years because I really liked it plus the staff were great. This lady, was new to me. But I usually get the education on the free 30 day storage. She didn’t advise me of anything. After everything was said and done she told me the storage was 80 something bucks because I didn’t return the U-Haul to a different location. I had barely anything to put into the storage. I purchased a 5”5. Was very disappointed in her and her service. I went to get a refund the next day! If others that worked there were doing it wrong, I understand she followed protocol. But her attitude and customer service was poor overall.

BRITNEY W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAHANTAE A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristine B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMORY C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Takerria J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alden K  |  First Impressions 
Rating:
5.0

Davis was a great help!

Christina S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rachelle G  |  Overall Experience 
Rating:
2.0

Refer to my complaint

Carol S  |  Overall Experience 
Rating:
5.0

My experience at Uhaul was excellent. The unit was well-maintained clean and very convenient. Also, I would recommend Uhaul to a family or friend. Thank you U/Haul for being there for me during a time in need!😇

KELVIN H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tarynn D  |  Online Move In 
Rating:
5.0

I am very pleased.

chanel j  |  Overall Experience 
Rating:
1.0

Staff was very unprofessional and not helpful at all.

Dustin C  |  Overall Experience 
Rating:
5.0

Thanks for all of your help.

VASSELL E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LATASHA P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CY-SHAI R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeff R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRADFORD S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie d  |  Overall Experience 
Rating:
5.0

Great experience and if I ever need to I hope I will be welcomed. Thanks U-Haul moving and storage.

linda b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fred s  |  Overall Experience 
Rating:
5.0

Great staff

tramone c  |  Overall Experience 
Rating:
2.0

I don't normally leave bad reviews but the staff at this place is not too great. Y'all somehow deleted me from the system and had to re-add me. It was very inconvenient. The staff acts very unprofessional. Only one guy gave me good customer service. It's because of him I didn't give you one star.

Mark S  |  Overall Experience 
Rating:
3.0

Everyone at the U-Haul place was very friendly very outgoing willing to help except the manager. He acted like he was too stuck up and didn't have time to help he just stated his office every time you were asked was he there they would say no, and he would be in his office so corporate needs to take a look at the system. Manager was amazing.

Alfred K  |  Overall Experience 
Rating:
2.0

I am being charged for a storage unit I don't have and it's super funny that I'm being charged a late fee for a storage I don't have. Stay away from uhaul they are low quality people and extremely expensive

Eric P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lavoris w  |  First Impressions 
Rating:
2.0

Need someone with experience at the front desk. Line was too long and customers were getting upset.

aubrey p  |  Overall Experience 
Rating:
3.0

I did not feel confident the staff member knew what he was doing (Jamal). He kept asking the same questions, name address, etc. from me when he could have taken my information down once. When I initially called, the computer systems were down, when he called me back, the message that he left was less than professional or informational...he left his name and to call him back on his cell #. So first, When I left my initial message, I did not know who Jamal was? So, I did not know that I would be getting a call from him. Second, I don't have his cell number. I was not sure who it was. Then when I followed up, this is when I found out when he told me he left me a message. Maybe some training on how to work with customers and how to leave a voice mail message that would give some indication on who they were with a phone number. after about an hour on the phone, he did get done what I needed, I can't say that I was confident that it was done correctly.

boys t  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

WANDA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvita P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alfonso s  |  First Impressions 
Rating:
1.0

The one guy who checked me in did not know what he was doing and was extremely rude during the check in process. He acted as if I was stupid, threw up his hands, and said he no longer cared anymore at one point. Another time, I was in the facility when air blew through the overhead tube. I was curious about it and asked him what that was about because he was there unlocking the double doors that he had mistakenly locked ( which I had to wait for). He told me he was off the clock so he did not need to talk to me. I have never been treated so rudely as this young man treated me. I was told that I was required to get insurance, although everything written said that was an option. The day before my rental unit was due, I took everything out and told the person at the desk that I was out of the unit. He assured me that all was good. I then started getting overdue notices. I had to call to tell them that I had checked out already. If I need a storage unit again, I will definitely not be going here again.

paula r  |  Overall Experience 
Rating:
5.0

Only problem I have they told me I needed no money but I needed up coming out of pocket for a lock and insurance and I was suppose to get the first month and services free because I'm in a disaster impacted area.

Tara L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lameca C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina R  |  Overall Experience 
Rating:
3.0

Some of the employees are rude

quinteria m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LANISHA W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

boys t  |  First Impressions 
Rating:
5.0

we had to rent a truck and get a storage unit and everyone was so very helpful. Great customer service good job U-Haul.

Jamie h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynette C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANIEL H  |  First Impressions 
Rating:
1.0

The employees are extremely rude, rented me a uhaul that was parked on the side of the building that was broken down and according to them, wasn’t even supposed to be rented. A nightmare experience with uhaul and I will not recommend this location to anyone.

Audrianna D  |  Overall Experience 
Rating:
4.0

Police your brass—there were spent gun shells in the parking lot outside the storage area entrance.

Warren S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barry S  |  First Impressions 
Rating:
5.0

Sherri Gavin and Keyontra Barnes are BLACKLIVES MATTER, ANTIFA..THEY STEAL DISABLED ELDER WOMENS STUFF....ALL FOR PROFIT .. ITS BEEN A PLEASURE WORKING WITH UHAUL...ALLOWING US TO TAKE WHAT EVER WE WANT FROM WHITE ELDERLY WOMEN

Keyontra B  |  First Impressions 
Rating:
3.0

Lock was not in the unit as stated. Map of facility is not clear for directions. Facility was very dirty. Someone had shaved in the bathroom and it was all over.

Tiffany P  |  Online Move In 
Rating:
5.0

Great customer service rep

Sade P  |  Overall Experience 
Rating:
4.0

The customer service could have been better .

Jamaria G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shantavia C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RHONDA B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Warren S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ASHLEY J  |  Overall Experience 
Rating:
4.0

Move in was a little bit confusing. Due to limited options was offered a storage unit that wasn't cleaned out but agreed to move in since the lock was included, contract was on monthly to month, using as a storage until end of month. Didn't have a 10x7 available so went up instead of downsizing. Enclosed is a photo attachment of what the storage unit looked like before moving in. Hope to resolve or receive a month free on next rental when downsizing or moving into new until. Inconvenience of cleaning and having the risk orf being accused of damages did not cause. Sent picture to manage email. Assured can move out no contract no fees no problems. Expected move out date to another unit is April 19, 2024. The manager step in towards the end of the transaction to make corrections on account. Mr. Burns and some other prospects were on site waiting. 1st month free was valid only with purchase of moving truck, and didn't want the inconvenience of signing the same contract twice neither wanted my signature electronic in order to copy & paste. So request a paper print out due to all the hacking/scammers & fraudulent activity. U-Haul provides individually alarmed rooms and twice the protection & security so the customer service & standard advantages made up for the headache artificial intelligence was giving Crystal Nicole Coley. Signed as all rights reserved to Crystal Nicole Coley not to family or friends. Definitely having a better experience at U-Haul then the last storage unit. 1 thing on my prayer list answered. Added insurance($5,000) on March 25, 2024 to cover books documents containers paint art supplies clothes electronics devices(intel), hair tools/equipment, clothes, clothing rack, suitcase $1,000 equal or less to in cash notes Resolution to trespass warning against visitors, friends, start properties or personal properties hanging out without being posted. All rights reserved to Crystal Nicole Coley acknowledge that while U-Haul in this facility takes certain precautions to provide clean dry and secure storage rooms and agree that U-Haul in this facility does ensure my property and does have the responsibility to provide insurance for my property as effective March 25th of 2024 furthermore I agree that U-Haul in the facility are responsible for any damages or loss that may occur to the property while in storage. And understand that it is requirement for U-Haul in the facility to maintain insurance coverage for my goods or property as long as they are in the storage facility. With the exception of customers moving out leaving property behind and the manager considering unclaimed property rules and procedures the premises and office were clean. The unit moved in was not moved in ready or clean so emailed and spoke to manager about moving out since none of my options were available.

Crystal N  |  First Impressions 
Rating:
1.0

The facility was hot I mean 85 degrees hot. It felt cooler outside than inside the climate control storage. There was a used nasty mattress in the hall old junk sitting by the door with trash down the aisle. When I opened my new storage a damm rodent trap with poison sitting in there. Homeless people standing around and beating me through the door. This place doesn't give me clean or safe. I wouldn't store anything at this facility not even trash. The best decision I made was to ask for a refund.

Jasmine H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANE L  |  First Impressions 
Rating:
5.0

The guys here are awesome no problem what so ever

Mario A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Price S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS P  |  First Impressions 
Rating:
5.0

Great service

David V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Letitia H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zac L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff P  |  Overall Experience 
Rating:
1.0

The guy at the front didn’t really explain to us where the unit was. It’s all like a big, abandoned strip mall. It was hard to find and frustrating. I had to drive around for a while and finally return to the front desk to ask where it was again. They should have someone show you where your unit is. Customer service is non-existent. Rude staff with a “hurry up and leave” mentality.

Elissa N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn R  |  First Impressions 
Rating:
5.0

I really appreciate you guys for helping me out.

Dock B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard R  |  Overall Experience 
Rating:
5.0

Highly recommended! And a blessing to my family and I ! Thanks Team . May God bless Happy New year

stephanie s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stavae r  |  Overall Experience 
Rating:
5.0

Great experience! Helpful Staff! 10/10 definitely recommend! Thanks again!

DELSHILDDICK F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATOYA B  |  Overall Experience 
Rating:
1.0

I was continually billed and harassed after moving my things out. A manager by the name of James said that he would take care of everything but the bills and notifications never stopped. I moved out of town where my storage was at over 3 years ago.

Jamila L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Calvin W  |  First Impressions 
Rating:
3.0

Prices are too high this is why I left. I can’t in good faith to ppl I know refer a storage facility with these high prices.

Belinda P  |  Overall Experience 
Rating:
5.0

Keep up the good work but add more staff. At least 3 per shift.

Ira B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stan T  |  Overall Experience 
Rating:
2.0

Storage unit was a storage unit. Can’t get anyone on the phone there.

Patricia K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SABRINA D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie d  |  Overall Experience 
Rating:
2.0

Half the time couldn’t get in. Always trash in the donate bin and never taken away unless complained. Toilet was always trashed and running. Was homeless people hanging around. Trash outside always. They people that where there at the facility never answer the phone and when you went in either outside or on there phone. Last day I checked out the guy was like did take a picture I said no y’all have to go check. He said I know but I’m being lazy. He was eating chips and went out to go check the unit but started talking to another worker and had to come in and ask what my unit number was again. Ask for the manager information he like Rob. I ask if I would get a refund since I left earlier he like I don’t think so. I said I should due to hasn’t been two weeks. I will not refer anyone to this facility. The employee in office have change since the young lady left and went to the pod side. I have been with the facility for two years and from when first started to now have went down 95%. Horrible place to go and don’t care.

THOMAS J  |  Overall Experience 
Rating:
5.0

Thank you for assisting me ! Happy holidays !

NANDI C  |  Overall Experience 
Rating:
5.0

Thanks.

Michael s  |  Overall Experience 
Rating:
1.0

Need better customer service

jarmesyia c  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Diamond A  |  First Impressions 
Rating:
4.0

Only complaint is the difficulty getting in touch with someone at the office, especially if you live out of town and can’t just stop by to speak in person.

Jenna S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mubarak M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Irasema N  |  Overall Experience 
Rating:
5.0

Thank you for keeping my stuff safe and secure!!!!

Stephanie L  |  Overall Experience 
Rating:
5.0

Staff is beyond AWESOME THANKS UHAUL

Doris W  |  Overall Experience 
Rating:
4.0

The staff was very helpful and nice. They helped me get a rental truck whenbthe trailer I orders was not usable due to a malfunction of the hitch. So they did their best to accommodate me. Only thing is it set me back 2 hours of wait time but we got it all figured out in the end. I really love the fact that Ihaul did their best to make the situation right.

Martin S  |  Overall Experience 
Rating:
5.0

Need more help.

Cassander W  |  Overall Experience 
Rating:
2.0

Most of the time system was not operational, was not able access after hours.

Juan T  |  Overall Experience 
Rating:
1.0

My experience with U-Haul was a disappointment. I will never recommend this location to anyone. I stayed less than 4 months. I do have another storage I've had for 10 years never had any serious issues. I did try to resolve issues before I moved out.

Glender S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elonda S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Flesena S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SABRINA D  |  First Impressions 
Rating:
5.0

I will definitely use the U-Haul storage if needed in the future.

Amani W  |  Overall Experience 
Rating:
5.0

Convenient, easy and very helpful.

Nicole D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Victoria P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerome B  |  Overall Experience 
Rating:
3.0

The only thing I didn’t like was they didn’t answer the phone have them time and when you emailed the store manager he didn’t email you back but sends you an email regarding payment.

Jamilya G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EMMANUEL R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gina j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KENNETH F  |  Overall Experience 
Rating:
1.0

The employees where racist and rude especially the girl that worked at the counter the manager there was pretty good but I don’t thank he knew what was going on I never seen him there but talk to him on the phone a couple of times

David G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marrion A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JON-NITA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keyaria C  |  Overall Experience 
Rating:
5.0

Thank you for the opportunity for such articulate and professional service provided by your well trained staff serving our community. God’s blessings always

Zellene S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annice W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy B  |  Overall Experience 
Rating:
5.0

Mr. Whitt is an absolute angel

Tanesia E  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Anastasia B  |  Overall Experience 
Rating:
3.0

Facility has roaches

spechelle r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca C  |  Overall Experience 
Rating:
5.0

Very nice staff place always clean 🧽

Shakayla P  |  Overall Experience 
Rating:
5.0

I highly recommend this u-haul storage facility. My only caveat is that often when you call you get transferred to a call center when you need to speak to the local employees.

John W  |  Overall Experience 
Rating:
1.0

The card access to the storage was always an issue there are people living in there storages it’s very unsafe can easily get rape or hurt cameras are not working and NO ONE REALLY CARES I reported the people living in the storage and I was told that the people living in them has to do what they have to do and that if they were in that situation they would do the same also the items left from people lasted to many days nails in the parking area I had to fix my tires at my expense to much to list.For the price that they charge for these storage at this location is not worth it oh the bathroom is always dirty people bathed in them

Lilybeth R  |  Overall Experience 
Rating:
5.0

Staff were competent, swift and friendly. Amazing Staff!

electa w  |  First Impressions 
Rating:
3.0

My only issue is that it took three phone calls for them to close out my account. After three calls and 14 days of being out of the unit they finally closed out the account. Also a letter with my daughter’s name on the envelope but my name on the letter was sent out. This is very unprofessional and was the only way I knew it was still saying I owed after the first two calls and the promise to close the account.

Deana J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaun G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard l  |  First Impressions 
Rating:
5.0

Mr. James was very very helpful and understanding! He made access to the storage facility very comfortable! Because of his customer service I would definitely recommend and rent a unit here again! -Kenitra

Kenitra C  |  Overall Experience 
Rating:
3.0

Only issue was there was items in the storage unit and then I had to choose a different one that was bigger and cost more. Staff was very helpful about everything

MARSHALL K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carey L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

angel b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandy H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSICA M  |  First Impressions 
Rating:
1.0

Your staff is high all the time and were just talking with each other and ignoring us. The access cards worked only half the time. There are homeless ppl living in some units and the staff was washing there personal vehicles when i needed access. And the manager doesn't answer his number

nicholas t  |  Overall Experience 
Rating:
5.0

I wish the storage hours were 24 hours lol

Heather S  |  First Impressions 
Rating:
2.0

First attendant who helped did not know what he was doing, card was not fully activated. Came back and second attendant seemed to know more but then left in the middle of helping us. Felt very discarded and entire process was insanely slow and inefficient.

Elizabeth P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Aroye M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

george k  |  Overall Experience 
Rating:
5.0

Great customer service and the overall facility/unit was always clean.

Cleveland K  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

nikia c  |  Overall Experience 
Rating:
2.0

There is roaches and I brought them home with me I tried talking to a manger and never heard back very disappointing

Kayla V  |  Overall Experience 
Rating:
5.0

I was informed by email that a lock would be waiting inside my unit and it was not. I had to go purchase one

heather w  |  Online Move In 
Rating:
3.0

Staff was great. Climate controlled storage and good lighting. Facility secure but perhaps overly so as often access was not easy (using large sliding doors) even with the access card during the day. This may be due to the surrounding area and limited staff. Also facility needs more staff to help keep ahead of maintenance/ clean up. Not horrible but could tell they were short staffed. Think this delays making units available again once the are vacated. Finally only one flat cart for moving items. There were twoatterss carts but only one all purpose flat cart.

Michael B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deana J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica E  |  Online Move In 
Rating:
4.0

Thank you

Kanecia D  |  Overall Experience 
Rating:
5.0

i just didn’t understand why they gave us cards to get in after hours and still wasn’t able to get in after hours

Jordan G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney P  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Belinda P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARKEITH O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MINDY Z  |  Overall Experience 
Rating:
5.0

I had a unit at this facility since 2019 and nvr once had a problem! The staff were great nd the unit itself was worth the money. I had a fridge in there for 4 years and it nvr molded up!

BILLY D  |  Overall Experience 
Rating:
3.0

The new manager was quite rude and sarcastic and the reason I moved my things. I was late paying my rent, and when I went to get a few things out of storage almost 2 weeks later there was an extra lock on my unit. When I asked the person up front why, he said he didn't know because my status was paid in the system. The manager then asked what unit so he could see why, he then says I never got around to it, to take it off. I said but what if I came in after hours? His response was, well you were late paying so I'm late removing the lock. Quite unprofessional and I will never patronize this U-Haul storage facility ever again.

Yolanda W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARINA M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DONNA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

moses g  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Catherine H  |  First Impressions 
Rating:
5.0

Mr. Riggs was very helpful courteous and knowledgeable. He explained all the terms and conditions and expectations.I was very pleased.

sylvia y  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARRETT P  |  Overall Experience 
Rating:
5.0

I moved out on I/28/2023. Please correct your notes.

Mary H  |  Overall Experience 
Rating:
1.0

Got my refund they rented me a room with a lock on door and I waited 2 hours and still didn’t get in it

Matthew S  |  First Impressions 
Rating:
4.0

The only thing that could really be improved is the amount of debris outside the facility and around the facility, to include the parking lot. Otherwise it was a really good experience.

Rebecca W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Milik B  |  Overall Experience 
Rating:
3.0

Way way over price for the size of the unit extra space storage is cheaper and same quality but it was convenient only because I had drop my U-Haul trailer off at the same place I got the storage .

lakia H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keyanna S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAMUEL J  |  First Impressions 
Rating:
1.0

No assistance to find storage unit. Too large a facility to just drive around looking. I asked two employees and they didn’t know themselves where the entrance was??

DONNA H  |  First Impressions 
Rating:
3.0

N/A

AChaia J  |  First Impressions 
Rating:
5.0

The only problem I had was they charged my account after I moved out but quickly reversed it .

Reggie C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nilda R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Juan C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Whitney D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney P  |  First Impressions 
Rating:
3.0

I had a few issues while there that never got resolved but overall it was a nice facility but it was high in price

MIRACLE L  |  Overall Experience 
Rating:
3.0

I had a problem with get in the storage the same day I rented it. My key didn’t work talked to the manager and was told that I wouldn’t get charged a late fee for the rental of the truck or anything else. But I was charged because it was in my husband name but his name is on the storage along with mines and my name and number was on the rental of the truck. Haven’t talked to anybody yet but I’m sure the manager is going to take care of it.

Sabrina D  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Marshall G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cierra d  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

George S  |  Overall Experience 
Rating:
4.0

Very nice staff. The check-in wait time was a little long.

Rydell S  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MELISSA H  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Quianna D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PATRICA W  |  First Impressions 
Rating:
5.0

Staff is helpful AND friendly.

KIM B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALEIDA M  |  Overall Experience 
Rating:
5.0

Staff is awesome.

scott p  |  First Impressions 
Rating:
5.0

Awesome employees that were super friendly and helpfu

BRIAN B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittani G  |  Overall Experience 
Rating:
1.0

Roaches. Went to move out and roaches were everywhere and in everything. The dismissed our complaint. Said it’s not their problem and they can’t be responsible or liable for everyone who rents there. Be very careful. The roaches we smashed were still there a week later when we went back to complain again.

Emma A  |  Overall Experience 
Rating:
5.0

Sherelle was very pleasant to interact with and took care of me. not only did she have the recommended storage unit I needed, but she was able to change the drop off location of the 10ft. Uhaul I rented, so I could do everything at that location.

Maria L  |  First Impressions 
Rating:
2.0

The U-Haul was not expected so they want to put the damages on me

Ramona D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Penny W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nadirah G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Casey R  |  Overall Experience 
Rating:
5.0

Mr. Morris was a great help. He explained everything to me clearly. He was very patient with me

margurett m  |  First Impressions 
Rating:
1.0

Staff (light skinned African American guy with plaits) was very rude, he’s one of reasons I didn’t use your facility. The other reason was the roaches. I was willing to move to a different unit within the same facility, however his attitude was horrible and didn’t exude any concern for my issues. He need to enroll into a course on how to treat customers.

Kanika M  |  Overall Experience 
Rating:
4.0

Your units require bug maintenance, roaches were everywhere. One guy in particular was VERY RUDE. I’m not sure of his name, but he’s African American with plaits. He said he got to work at 12pm on 10/18/22.

Kanika M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Breante B  |  Overall Experience 
Rating:
5.0

Thank you for having such a very nice and very helpful Staffs.

Essie L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Will C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shomari m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raveen S  |  Overall Experience 
Rating:
2.0

Can someone please call me asap 850-661-9483,,,,,I tried to resolve the dispute

CLARENCE I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELICIA E  |  First Impressions 
Rating:
4.0

A very nice and clean and secure place to store ur things.

MIRACLE L  |  First Impressions 
Rating:
5.0

Great and convenient!

shonda m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassandra K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracey D  |  First Impressions 
Rating:
5.0

Ms. Gavin goes above and beyond to assist her customers in every way!!

Yolanda W  |  First Impressions 
Rating:
3.0

Would have liked a bigger storage, but was told there were none available

Kirk H  |  First Impressions 
Rating:
5.0

thank you

Karen P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia J  |  Overall Experience 
Rating:
5.0

Will always be an U-Haul customer.

Mary C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hunter S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ben S  |  Overall Experience 
Rating:
5.0

They went above and beyond to accommodate my family and I.

Kayla L  |  First Impressions 
Rating:
5.0

Courteous and friendly. Ready to help.

Dotti S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annice W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Herneshia H  |  First Impressions 
Rating:
5.0

They were friendly and very helpful great team

Irasema N  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lashanda a  |  Overall Experience 
Rating:
3.0

Keycard didn’t work to allow access to the area to access the storage which was frustrating . . .

Mackenna D  |  Overall Experience 
Rating:
5.0

Everything was great and the process was easy. We were able to close our storage space online after moving out. We would use them again and recommend this facility.

Trista U  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Faith H  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Barbara B  |  First Impressions 
Rating:
2.0

found multiple cockroaches in my unit while leasing

Erin K  |  Overall Experience 
Rating:
5.0

I really appreciated the ease of my being able to book from out of state and payment online was very convenient. I liked the keycard access to the building and the temperature controlled units. The loading area and available carts made the move easier. Will be using this location again.

Jennifer B  |  Overall Experience 
Rating:
5.0

The Management at this location was very professional.

Carol D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven S  |  Overall Experience 
Rating:
5.0

Muy bueno, pero muy caro. Pague un mes y no lo use completo y no me compensaron los días no usado. Sin excusa.

Ismael P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TYLER M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANKOMA P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shera W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natasha J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BARBARA T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Camay P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wilhelmina C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Triston C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharinika W  |  Overall Experience 
Rating:
5.0

Great customer service both locally and the call center.

John B  |  Overall Experience 
Rating:
4.0

Sherelle was so helpful and professional!!!!!! Hard to come by these days!! 👍🏾

LAKEYA O  |  Overall Experience 
Rating:
5.0

Sherelle Gavin was very nice and very knowledgeable. she told me that she would call me back and she did. I been trying to get a storage unit since march. She called be back and told me she had one available and when could i come it. didn't think it would be that soon but very please and thankful for her. she is a blessing . i rate her a 10..........

sara J  |  First Impressions 
Rating:
5.0

Friendly Staff. Thank You 😊

Connie I  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Royal l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica E  |  First Impressions 
Rating:
5.0

We well love us yall again thanks U-HAUL FRIENDS

michael r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANIKA J  |  Overall Experience 
Rating:
5.0

What a wonderful and pleasant employees at both locations and Mr Trucker Damonta Morris .

Mary C  |  First Impressions 
Rating:
5.0

I was very pleased with U-Haul 's storage facility and will use again if needed in the future.

mollie d  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nakia W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Derrick B  |  First Impressions 
Rating:
5.0

Great customer service!

Jacquelin M  |  First Impressions 
Rating:
1.0

Too Expensive

Shay M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rosalyn m  |  First Impressions 
Rating:
5.0

It is great! The building is secure, safe, and clean.

Lyric K  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Bridgett M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila M  |  Overall Experience 
Rating:
1.0

Roach infested

ROBRIANNA B  |  Overall Experience 
Rating:
5.0

General manager was excellent with helping g me

Camay P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paula B  |  First Impressions 
Rating:
5.0

The staff at this location are always very pleasant and helpful!

Erica G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John E  |  Overall Experience 
Rating:
1.0

You tell me that you cannot access my automatic payment for months. You threaten to auction off my stuff, even going so far as to send me several letters. You contact my family about payments. I even received notice that the auction had occurred. Then yesterday you somehow miraculously access the autopay I set up in store last September and charged my card for almost $500 all at once. Please make it make sense.

BRIAN C  |  First Impressions 
Rating:
4.0

I had an item stolen from inside the storage area. I went in to report it but there was a line of people. I could not wait because I had other items that I could not leave unattended while I waited in line. I called the store to report the stolen item and had to speak with someone in a call center. The agent stated that she sent a message to the store, but I was not contacted regarding the issue before the end of business hours.

KIANA C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARKETA L  |  Overall Experience 
Rating:
2.0

After spending well over some $6,500 dollars on my move, was DENIED a free month rental of storage at this facility ! Movers should be aware of the practices utilized by U-Haul when it comes to payments. Once they get your credit card or Debit card information, one will be continually charged without notice !

Waylen N  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Decody F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tramone c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMORII G  |  Overall Experience 
Rating:
4.0

A Roach problem

dakadra s  |  Overall Experience 
Rating:
5.0

To whom it may concern my experience at this Exstablishment was very good very professional

ECRES R  |  Overall Experience 
Rating:
5.0

The young sales lady was professional and very friendly and helpful couldn't ask for a better sales person we was very happy with her very patient.

patricia r  |  First Impressions 
Rating:
2.0

The staff never answer the phone . They over charge me on the storage I will not be back

Andrew S  |  Overall Experience 
Rating:
5.0

The entire staff was professional and friendly

Mary A  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

jaylah b  |  Online Move In 
Rating:
5.0

The morning lady and the guy that was on night shift they deserve a raise they was an great help

Aldonius H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REBECCA L  |  First Impressions 
Rating:
5.0

Thanks for all of your help, with storage and the Uhaul moving truck.

Thahaya B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah J  |  Online Move In 
Rating:
3.0

My unit's contents were covered with fiberglass, which had fallen from a batt from the ceiling I assume. Bathroom lock was broken and the facility was underlit.

Laura S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELONDA S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jalexis N  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

randy s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula P  |  Overall Experience 
Rating:
3.0

Storage unit roof had a leak and ruined our $1200 brand new mattress. We would gladly recommend this location if our money is refunded for the price of the mattress. Uhaul is in the process of filing a claim. We are waiting on a response. Pictures sent to the management.

Douglas B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew C  |  First Impressions 
Rating:
5.0

Very professional staff friendly and helpful.

Joseph D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMIE P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER A  |  First Impressions 
Rating:
5.0

This is a very good storage clean and climated , so, whatever you put there is gonna keep well, I highly recomend this

JOSE A  |  Overall Experience 
Rating:
5.0

The manager here helped me several times. Each time, she was professional, courteous and extremely nice. She is great!

Joey W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HANNAH F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debbie s  |  Overall Experience 
Rating:
2.0

Honestly while the facility is nice, the staff negates all of that by being the most rude and non helpful personnel EVER! The ONLY Person who was helpful was Berry and she was AMAZING. If not for her, i would say this place isn't worth even considering.

Gloria H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

catrina c  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

MAMI O  |  Overall Experience 
Rating:
5.0

Yes. I love this location. My 2nd time using this location and service. The staff is very very friendly and outstanding.

marc B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRONSON N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julia S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDALL J  |  Overall Experience 
Rating:
2.0

We signed up for one location and were transferred to another. We prepaid for the summer but the payment didn’t get transferred. It was a nightmare trying to get the billing straightened out each month.

Kelley G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakina B  |  Overall Experience 
Rating:
4.0

Just don’t like how my rate increased while I was renting the storage unit

Wendy R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard J  |  Overall Experience 
Rating:
5.0

I appreciated the safety lock you guys added but it might be a good thing to tell people so they don’t freak out when they get to their unit (or maybe you guys did tell me and I didn’t notice oops)

molly m  |  Overall Experience 
Rating:
5.0

I would definitely use again.

William D  |  Overall Experience 
Rating:
5.0

Manager Shorel and her staff were cordial and helpful. Will be booking additional reservations shortly

Durk F  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful to me if I ever need a storage unit I will be back

David K  |  Overall Experience 
Rating:
5.0

Place smelled like trash when we arrived to move out

Lloyd C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carleton C  |  Overall Experience 
Rating:
5.0

No comment

LaSophie N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cory A  |  Overall Experience 
Rating:
5.0

Great staff and excellent customer service.

SUZANNE L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshanda J  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

danielle b  |  Overall Experience 
Rating:
5.0

The manager was very helpful and was able to locate my reservation quickly and was very organized. She has excellent interpersonal and customer service skills.

Durk F  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MICHAEL W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUSANN M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Crystal T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian S  |  First Impressions 
Rating:
3.0

Been having difficulty with the service. The uhaul has my information wrong all the time.

Cheri S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elishann G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Afef J  |  First Impressions 
Rating:
5.0

The customer service by the staff at this facility was outstanding!

SUZANNE L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGARITA L  |  Overall Experience 
Rating:
1.0

The fact that the website says that there is gate access until 10:00 p.m. when in fact there is only single door access until 10:00 p.m. as they have locked the sliding glass doors at 8:00 y'all need to clarify that on your website

AARON C  |  Online Move In 
Rating:
5.0

The staff at this location is Outstanding! They are super busy but are professional, helpful and friendly.

Gloria S  |  Overall Experience 
Rating:
5.0

Please have staff attend to restroom cleanliness/sanitation and tissue needs. Family unable to utilize restroom due to poor condition on several occasions.

erline o  |  Overall Experience 
Rating:
4.0

The facility itself amd the customer service was good. My complaint is that there should be signs directing customers to the office. My only other complaint is somewhat unrelated since I made the reservation at a separate location; my storage unit is too small for what I asked for.

Vanessa J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CIERA M  |  First Impressions 
Rating:
5.0

No comment

LaSophie N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverly M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackie L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tristan L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GREGORY H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abby R  |  Online Move In 
Rating:
3.0

Prices are a bit high, but the overall experience was great

Daryl M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabrielle R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RASHAD J  |  Overall Experience 
Rating:
5.0

Exactly what I needed.

William D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harold T  |  Overall Experience 
Rating:
3.0

I was disappointed that the ac was not working the last few months of me renting this unit in a "climate controlled" building. I also found dead spiders and roaches in my unit. I will say the staff was always helpful and nice everytime I needed assistance!

Brandis T  |  Overall Experience 
Rating:
5.0

The general manager gave me detailed information on our unit. She was extremely nice and professional.

Joey W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

olivia C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

theresa h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie S  |  First Impressions 
Rating:
4.0

manager was nice and helpful

Jelissa P  |  Online Move In 
Rating:
5.0

Smooth process. Highly recommend.

Tyquan S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Judson C  |  First Impressions 
Rating:
5.0

Very nice and kind people. Would the be happy to rent again.

Celia C  |  Overall Experience 
Rating:
3.0

The office staff was great abd very helpful, but the two movers were a hour late getting to me. I called to cancel, but no one answered the phone. The shorter guy seemed to have a attitude and wasn't much help to his partner, who did most of the work. I wouldn't recommend paying for U Haul movers.

Shawanna R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael c  |  First Impressions 
Rating:
5.0

The staff was awesome

Tanisha H  |  Overall Experience 
Rating:
5.0

The storage facility was very clean and well secure. Staff was courteous. I would highly recommend.

Scott B  |  Overall Experience 
Rating:
1.0

The staff, especially Jessica Wass always rude. Extremely unhelpful. When we would explain situations and say hey we have cancer and have been in the hospital we were met with not our problem you need to pay your bill y'all just don't like paying bills or other nasty statements like this. My very favorite was the very last call on the 27th of January when I picked up the phone to answer and before I could say hello Jessica was on the other end mocking me and how she thought the call would go. Our road has been very hard and long and this $94 storage was supposed to ease our minds. Your store made it to where I will never shop U-haul again. As my husband, is a disabled veteran we plan to to a great deal of travel into the years of our retirement. U-haul will not be a part of those plans in anyway.

Tim V  |  Overall Experience 
Rating:
4.0

The manager was great! She was very helpful will recommend!!!

Jennifer L  |  Overall Experience 
Rating:
4.0

The monthly costs is very expensive.

Kimberly D  |  Overall Experience 
Rating:
1.0

I was charged for an extra day when I was early turning in the uhaul. I was also charged $25 for a “cleaning fee” because I didn’t fold all of the moving blankets yet that information wasn’t told to me nor did I see that on the contract. So I was charged $89 AFTER I had already paid and my card was on file and the customer service representative didn’t tell me while I was in the store, she just charged my card. I had to call the customer support line and the issue still isn’t resolved. Worst experience ever.

Leslie S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUZANNE L  |  First Impressions 
Rating:
5.0

Very friendly and accommodating employees.

Bobbie S  |  Overall Experience 
Rating:
5.0

The store clerk was wonderful and the manager was easy going.....

STEPHANIE B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda S  |  Overall Experience 
Rating:
5.0

They was very nice and helpful

cheryl g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEONTE H  |  Overall Experience 
Rating:
5.0

Great customer service

Sheryl V  |  Overall Experience 
Rating:
5.0

Highly recommend this U-Haul location. They were very friendly and very accommodating and had the utmost security at their facilities. My items felt safe at all times without any worry.

Satcha S  |  Overall Experience 
Rating:
5.0

the staff was beyond courteous , very helpful, professional. I wasn't aware that U-Haul even rent storage spaces. I was very please. I would let everyone know about your services. Thank You

Sevaughn C  |  Overall Experience 
Rating:
5.0

It was easy to move in and move out. The staff was helpful when I had questions. I’d use this place again in the future!

Lillian C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather S  |  Overall Experience 
Rating:
4.0

The staff were very helpful, one of the employees even offered to help me move my things

Jamila L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dwight f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANN M  |  Overall Experience 
Rating:
5.0

Laquandra is the best

Chris K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melanie S  |  Overall Experience 
Rating:
5.0

Staff very helpful and kind!

Rylee C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda J  |  Overall Experience 
Rating:
5.0

This location was super convenient! The front office staff was helpful and professional. I was able to complete the contract within minutes and able to move in quickly thereafter. While at U-Haul Storage, I was able to visit often and had no problems accessing my unit. My move out was just as easy - appreciated the quick timing of the whole process!

Yvette B  |  Overall Experience 
Rating:
4.0

Only compliant....when I needed help I pushed the help button & no one ever answered ever

Maya B  |  Overall Experience 
Rating:
3.0

The only issue I had was when I went to check out. The female employee was on her phone and none of the employees were wearing masks. She said I was all checked out and I asked “that’s it? I don’t have to do anything else”. She told me I was good to go. This employee had an attitude problem and I had a bad feeling that I wasn’t going to be fully checked out. I got a notice 2 weeks later that I was late for my payment even though I had already checked out. The associate who I spoke to when I called regarding this matter was very helpful and she got me officially checked out.

Lauren C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Haley H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol c  |  Overall Experience 
Rating:
2.0

I was charged a late fee even though I informed and showed PROOF that fraud was found on my card and it was cancelled, so I had no way of paying.

Cameron B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mirmarie l  |  Overall Experience 
Rating:
5.0

This UHaul place is great!!!! Everything was clean, employees were friendly and helpful and knowledgeable!!!! Every time we connected with the facility by phone each and every person was extremely helpful in answering our questions and completely fulfilled our needs and went above and beyond our expectations. The staff we came in contact with were terrific. A special Thanks to the manager Sherelle, what a fantastic person!!!!

Francesco M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth K  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MICHAEL W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cyndi B  |  First Impressions 
Rating:
5.0

Sharell was great and the two young men were great as well I can’t remember their name.

gabrielle v  |  Overall Experience 
Rating:
5.0

Excellent customer service and courteous staff. Everyone, especially Laquandra made my moving experience very easy. Would definitely recommend this facility to others

Monet M  |  Overall Experience 
Rating:
5.0

Great customer service!

Kierra W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUZANNE L  |  Overall Experience 
Rating:
5.0

I used them for a home renovation. The movers loved the easy access. And I can say this was the easiest storage set up and use I have done thus far. Will be transferring my other storage over to U-Haul as soon as I have time! Sherelle Gavin was so nice and helpful! Thanks to all.

donna f  |  Overall Experience 
Rating:
5.0

Excellent staff service inperson and on the phone Rate100 plus

loretta w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonnie N  |  Overall Experience 
Rating:
5.0

Manager was very helpful. I would recommend to anyone.

Julie B  |  Overall Experience 
Rating:
5.0

Complete customer satisfaction and service

Yediydeyah Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen B  |  Overall Experience 
Rating:
5.0

Wonderful customer service!!! I originally had a reservation for the 20th, and unknown to me if you do not check in after 24 hours of your reservation, it was cancelled. The U-Haul representative informed me of this, and was able to get me into a larger unit that same day, and was able to apply the same discount (1 month free) that I had previously used on my original reservation. Finding and accessing my unit was easy and effortless. AND it was so clean! 10/10!!!

Hannah H  |  First Impressions 
Rating:
3.0

A little confusion about my reservation and the location. Worked it out though.

MICHAEL W  |  First Impressions 
Rating:
5.0

Great Service

John S  |  First Impressions 
Rating:
5.0

I had an incredible experience at this uhaul. Great facility and excellent customer service.

Aaron M  |  First Impressions 
Rating:
1.0

the gm for this store was the rudest human i have ever met i will never do business with this place again and will make sure to tell everyone i know as well

kelly p  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian B  |  First Impressions 
Rating:
5.0

No suggestions. No complaints. Everything was organized and pleasant.

Kymberlee D  |  Overall Experience 
Rating:
5.0

Only negative to report is not being able to reach someone of the phone initially but I am sure this is not the fault of the staff. Once I did speak to the manager she was extremely pleasant and answered all my questions quickly.

Julie B  |  First Impressions 
Rating:
2.0

None of the staff were wearing masks when I came by to check in. Leon County has a face covering ordinance that states that an individual in a business establishment in Leon County must wear a face covering while in that business establishment. A customer also came in w/o a mask, and none of the staff asked that person to go back out and come in with a mask. I spoke to one of the staff persons about this, and he admitted he was aware of the ordinance. He stated that they are in and out all day long, and that the mask is not comfortable. Meanwhile, medical professionals treating COVID-19 victims are wearing masks daily along with additional PPE. Contacting the facility to try to resolve this will not be effective in my opinion, as the manager is likely aware of this and condones this behavior.

Stephen H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACOB S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roy c  |  Overall Experience 
Rating:
5.0

Sheri and Shrell was very very helpful.

Debbie W  |  First Impressions 
Rating:
5.0

The customer service I received was amazing! Both girls were so sweet and nice. The girl who specially gave me the information on how to check in and showed me my unit was very helpful and nice. The original unit I got was too small (my fault) and she was able to switch me to a bigger available one and got me the new paper work quickly! She made my stressful moving day a breeze. Thanks again!

Lauren C  |  First Impressions 
Rating:
5.0

Nice staff and they’re always really helpful

Precious P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marissa p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shomari m  |  First Impressions 
Rating:
5.0

Personalized care far above my expectations. Thank you

Maureen W  |  Overall Experience 
Rating:
5.0

Sherelle and staff were very knowledgeable and professional. I was very impressed by the kindness and excellent service they exhibited. I would recommend this location.

Jamie K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin H  |  First Impressions 
Rating:
5.0

Laquandra was awesome! The facility was spotless.

Kymberlee D  |  First Impressions 
Rating:
5.0

My visit to set up my account was smooth and effortless! I did try to use my access card right away, but it failed. I will call and Ck with management,as it may not be in effect until move in day(june 1) But very easy experience and look forward to a smooth transition! Thank you

donna f  |  First Impressions 
Rating:
5.0

All of the staff were very friendly, helpful and knowledgable. It was beyond great customer service, it was a great customer experience. Sincerely, Brandon a rising 2nd year FAMU Pharmacy Student's Dad

Brandon T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer B  |  First Impressions 
Rating:
4.0

Staff was very helpful

India C  |  First Impressions 
Rating:
5.0

Easy and clean

Phillip A  |  Overall Experience 
Rating:
5.0

The manager out there is wonderful. She was always very nice and seemed happy to be there and happy to help. Give her a raise!

David W  |  Overall Experience 
Rating:
5.0

All staff members that I encountered were very friendly, quick, and helpful—going above and beyond. I would definitely use this facility again for my storage needs and recommend it to others!!!

Delisa T  |  Overall Experience 
Rating:
4.0

No access after 5p makes it difficult

katrina w  |  Overall Experience 
Rating:
5.0

I was very happy with my service today

Linda J  |  First Impressions 
Rating:
5.0

The staff was excellent very helpful and curtious

Ruth M  |  First Impressions 
Rating:
5.0

Very helpful. Very friendly. The facility was immaculate! Very well maintained!

Lisa M  |  Overall Experience 
Rating:
5.0

Terrific location

james s  |  First Impressions 
Rating:
5.0

Sharelle and her assistant (can't remember her name but she mostly works in the afternoon) are the best. Always goes far and beyond to help and assist with my account. Love their positive attitudes!!!

Ycedrah W  |  First Impressions 
Rating:
5.0

I was very pleased to see every time I had to Visit the storage, it was always clean and safe. Thanks again for the security.

lorraine a  |  Overall Experience 
Rating:
5.0

No

Melicia L  |  Overall Experience 
Rating:
5.0

My time requesting a U-Haul Storage was a breeze it took less than 10mins and the Staff was extremely helpful at the Tennessee x Capital Circle location. Even at move out they brought me waters!

Arah J  |  Overall Experience 
Rating:
5.0

Nice place; great staff!

JOAN M  |  Overall Experience 
Rating:
5.0

We had a great experience

Kelly S  |  Overall Experience 
Rating:
5.0

Thank you for keeping my property safe and secure.

Jamene T  |  Overall Experience 
Rating:
4.0

I was charged a late fee every month even though I was placed on “autopay”. I called each month to resolve the matter but there was still always a problem. Other than that everything was great!

Charles V  |  Overall Experience 
Rating:
4.0

I didn’t have issues outside of not having my auto pay set up as requested initially.

Sarita K  |  Overall Experience 
Rating:
5.0

Great!!!!

GARTH B  |  Overall Experience 
Rating:
5.0

No issues.

Ruth A  |  Overall Experience 
Rating:
4.0

...

Steven Y  |  Overall Experience 
Rating:
1.0

They cancelled my res for 2 uboxs at 8 pm the night before (it incl. pickup) and they gave me a storage unit 30 min from my house the size of 1 Ubox. Had to pay for a truck rental. Rude & no apology

Olivia W  |  First Impressions 
Rating:
3.0

N/A

Michelle M  |  First Impressions 
Rating:
5.0

Sharelle Gavin, General Manager, is a true professional and so are her staff. However, some of the other U-Haul stores were horrible. The 1150 Dogwood Dr SE, Conyers, GA 30012

Sebrena W  |  First Impressions 
Rating:
5.0

Awesome team. Always readily available.

Jacqueline B  |  Overall Experience 
Rating:
5.0

It was a very nice place . The employees were great. The security features definitely made me feel safe and that my belongings were secure.

Christopher R  |  Overall Experience 
Rating:
5.0

Very helpful and courteous staff, clean and organized storefront and storage units, carts on loading bays definitely were a help. I feel good about leaving my possessions there for the summer.

Paul S  |  First Impressions 
Rating:
5.0

Great service

KINGSLEY M  |  First Impressions 
Rating:
5.0

Great customer service, patience and helpful with explaining everything with ease

Katoria W  |  First Impressions 
Rating:
4.0

Great service

chiquetta p  |  First Impressions 
Rating:
5.0

Great management.

michael c  |  First Impressions 
Rating:
5.0

Just need access to storage with large opening doors after 7 pm too early

Mike Q  |  Overall Experience 
Rating:
4.0

Clean place.

Marquita A  |  Overall Experience 
Rating:
2.0

Insurance policy is terrible. You should be able to decline insurance. Two address policy is dumb. Most people only have one address.

Mark K  |  First Impressions 
Rating:
5.0

Sherelle was awesome

JAMES S  |  First Impressions 
Rating:
5.0

Rental of a U Haul UBox served my needs perfectly could not have rented a better trailer for my needs elsewhere.

James c  |  Overall Experience 
Rating:
5.0

The office clerks were very helpful, courteous, and respectful. I was very appreciative of their expertise and great customer service. I would definitely recommend this U-Haul office to anyone.

Delisa T  |  First Impressions 
Rating:
5.0

I did not visit the storage facility because I used Uboxes for my move. They were stored at the facility for a little over a week. The driver who delivered my Uboxes, Shari, was outstanding!

Stephanie F  |  Overall Experience 
Rating:
5.0

Courteous, professional staff.

Royal l  |  First Impressions 
Rating:
5.0

The staff made me feel like a long time friend! Everyone was extremely helpful and the process for it all was made easy and smooth. Thanks U-haul ! ❤️

Ty S  |  Overall Experience 
Rating:
5.0

Great experience ,easy process

Quandra K  |  First Impressions 
Rating:
5.0

Very clean and safe place. Customer service was excellent

Brian H  |  Overall Experience 
Rating:
5.0

Very Nice Storage

Thalia w  |  Overall Experience 
Rating:
5.0

This was the best experience. The young woman I for her name answered all my questions. I would recommend to anyone because of her.

Corya T  |  First Impressions 
Rating:
1.0

I was not happy because my box was red to go on 10 but was never ship . I keep call every day and I was toll ship that day . Most I will not use u box again

Albert G  |  Overall Experience 
Rating:
5.0

Everyone very friendly and helpful.

marta a  |  Overall Experience 
Rating:
5.0

thank u

Salaheddin G  |  Overall Experience 
Rating:
5.0

Very helpful! Nice facility and staff

Kevin J  |  Overall Experience 
Rating:
1.0

I did NOT reserve a storage facility in TALLAHASSEE FL I requested one near PANANA CITY FL, But was told when I arrived that there was no available storage units!

Linda H  |  Reservation 
Rating:
1.0

This storage company is very unorganized and I was overcharged several times

tracy l  |  Overall Experience 
Rating:
5.0

very good detail oriented staff and customer satisfaction

Orlando S  |  Reservation 
Rating:
3.0

When we 1st arrive ,went from one end was told To go to the other end then had to go back to the 1st area to finally get the U box rented , wasted about 1 hr , but finally got it

caleb e  |  Overall Experience 
Rating:
5.0

Sherry went above and beyond contacting us and keeping us informed of our daughter’s delivery and pickup of her Ubox. She was very patient and professional.

caroline c  |  Overall Experience 
Rating:
4.0

Sharelle was most helpful and efficient!

Sissy G  |  Overall Experience 
Rating:
4.0

We are almost afraid to let this news out! This Uhaul place is the go to for us as long as our child Attends university. You can’t go wrong!

john c  |  Overall Experience 
Rating:
5.0

Very helpful and accommodating!

Roslyn T  |  Reservation 
Rating:
2.0

I am extremely disappointed in the way customer service has handled my experience. While the actual on site location was somewhat helpful, anyone I spoke to over the phone was clueless about everythin

Harold L  |  Overall Experience 
Rating:
1.0

I am appalled at the fact that I made a reservation 2 months ago, for me to be told that there are no units and that my reservation is gone even if i had it they don’t have any place for me !

Herline T  |  Reservation 
Rating:
1.0

Lost customers due to 1 emp. When asked why info was needed for quote, she didn't explain, but, placed me on hold w/no warning & didn't pickup again nor answered when I called back 5x. Talked to Mgr.

felisa b  |  Overall Experience 
No reviews have been submitted for this location.
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