Complete customer satisfaction and service

Wonderful customer service!!! I originally had a reservation for the 20th, and unknown to me if you do not check in after 24 hours of your reservation, it was cancelled. The U-Haul representative informed me of this, and was able to get me into a larger unit that same day, and was able to apply the same discount (1 month free) that I had previously used on my original reservation. Finding and accessing my unit was easy and effortless. AND it was so clean! 10/10!!!

A little confusion about my reservation and the location. Worked it out though.

Great Service

I had an incredible experience at this uhaul. Great facility and excellent customer service.

the gm for this store was the rudest human i have ever met i will never do business with this place again and will make sure to tell everyone i know as well

No suggestions. No complaints. Everything was organized and pleasant.

Only negative to report is not being able to reach someone of the phone initially but I am sure this is not the fault of the staff. Once I did speak to the manager she was extremely pleasant and answered all my questions quickly.

None of the staff were wearing masks when I came by to check in. Leon County has a face covering ordinance that states that an individual in a business establishment in Leon County must wear a face covering while in that business establishment. A customer also came in w/o a mask, and none of the staff asked that person to go back out and come in with a mask. I spoke to one of the staff persons about this, and he admitted he was aware of the ordinance. He stated that they are in and out all day long, and that the mask is not comfortable. Meanwhile, medical professionals treating COVID-19 victims are wearing masks daily along with additional PPE. Contacting the facility to try to resolve this will not be effective in my opinion, as the manager is likely aware of this and condones this behavior.

Sheri and Shrell was very very helpful.

The customer service I received was amazing! Both girls were so sweet and nice. The girl who specially gave me the information on how to check in and showed me my unit was very helpful and nice. The original unit I got was too small (my fault) and she was able to switch me to a bigger available one and got me the new paper work quickly! She made my stressful moving day a breeze. Thanks again!

Nice staff and they’re always really helpful

Personalized care far above my expectations. Thank you

Sherelle and staff were very knowledgeable and professional. I was very impressed by the kindness and excellent service they exhibited. I would recommend this location.

Laquandra was awesome! The facility was spotless.

My visit to set up my account was smooth and effortless! I did try to use my access card right away, but it failed. I will call and Ck with management,as it may not be in effect until move in day(june 1) But very easy experience and look forward to a smooth transition! Thank you