Customer Reviews for U-Haul Moving & Storage at Century St

Rating:

5.0

All Things Were Good. Mehakdeep didn’t a Great Job.

Rating:

5.0

My U Haul rental was a very positive experience. The equipment was ready to go when i arrived to pick it up and the return was easy.

Rating:

5.0

The U-haul had some dirt and debris left over from the last use, it could have been cleaned a little better as we were moving mattresses etc. All in all I was happy with my rental though. The service of checking in and attaching the trailer was seamless, great job Winnipeg! So efficient.

Rating:

5.0

Everything worked out perfectly. Thanks to all staff for making this experience so easy

Rating:

3.0

Your survey form does not include "maybe" as a response to "Would you recommend this U-Haul storage facility to a friend?" But that is my answer. If your bot rejects this submission, too bad for you. :)

Rating:

5.0

Staff were helpful and all went well.

Rating:

5.0

Nothing! This was perfection!

Rating:

5.0

Accessing my storage locker was a little tricky after office hours, at first. I failed to notice that there were 2 key pads at side door. (Main doors closed after hours) using 2 key pads felt a little redundant as a user (1 to check in and 2nd to access the building) but it is a highly secure concept against thieves. I moved from Montreal to Winnipeg and had initially chose my uhaul truck drop off and storage location as Dufferin Winnipeg. But Century staff made my switch seamless and I really appreciated that because I was tired from the long haul drive. I booked another truck with them when moving my belongings out a month later and it went smoothly. Friendly staff and very accessible & secure location. 5 stars!!

Rating:

5.0

Nothing. The staff is amazing, friendly and courteous.

Rating:

4.0

Large location with good equipment availability.

Rating:

5.0

Great location. No hassle, truck was clean and ready.

Rating:

5.0

Very helpful. Kind and efficient.

Rating:

3.0

The vehicle had errors noted on the console (stabilization). Additionally, the fuel was marked as full, but had actually been used; full fuel goes past the full mark, while the vehicle had been strategically used to rented when just below the full mark

Rating:

5.0

I have used them 3 times in the last year due to unfortunate events in life . The one stabiling thing was the Uhaul experience ! Efficient and reliable ! A relief in times of turmoil

Rating:

4.0

Trailer was dirty insides when received.

Rating:

5.0

The process was very efficient. Some challenges booking up to my vehicle were resolved quickly.

Rating:

3.0

This was the 3location I was sent to to find a truck after getting a call that my original reservation in Selkirk was not available that I had to go to portage la prairie. And when I got there…after driving 2 hours to get there…the U-Haul was not there. I was then sent to Winnipeg.

Rating:

5.0

Amazing customer service. Very clean and secure location.

Rating:

3.0

Super expensive

Rating:

5.0

right hand tail lights were not working, marker light was not working, marker light lens missing. other than that, employees were courteous and helpful.

Rating:

5.0

Very friendly and helpful staff

Rating:

4.0

Vehicle: very dirty outside and the floors inside were dirty. Wasn't a big deal, but it showed a lack of pride.

Rating:

4.0

The inside of the unit was clean. The exterior was gross.

Rating:

5.0

keep up the good service

Rating:

5.0

The individual who i discussed my concerns with was competent and honest

Rating:

5.0

Fast and easy. The price was right for what I needed. Great experience.

Rating:

3.0

Reserved a car hauler to be picked up 5 days after reservation was made. I received a call late the day before pick-up from the location I requested saying they didn’t have one available. I was told I had to drive to another town about 45 minutes away to pick it up. My reservation was confirmed pick up at 8 AM on March 7th. When I arrived at Strathmore to pick up the trailer they didn’t open until 10:00 AM. After picking up the trailer I had to buy a trailer pin because there wasn’t one on the trailer. Driving through the night from Calgary to Winnipeg we found out there were no running lights on the trailer. We turned on the parking lights on the car we had one the trailer. The battery ended up dying so we had to unhook the trailer and boost the car and leave it run for 8 hours until the sun came up. The trip with the trailer turned out to be more difficult than it should have been. I mentioned the running lights and missing pin when I returned the trailer in Winnipeg but was not confident they were interested in fixing those issues. I would have thought more should have been done to compensate us for the issues we encountered with this trailer.

Rating:

3.0

Why are there other vehicles listed under my driver's license? This caused concern . Then the confirmation text was someone else's license plate? And the staff member said they cannot delete these? Doubt I will come back and we have been repeat customers.

Rating:

3.0

Had a money glitch. But they fixed part of it.

Rating:

4.0

Easy process for booking and renting a cargo van. Staff were pleasant and helpful.

Rating:

1.0

First we were given a terrible truck and we lost plenty of time and we weren't able to haul everything!! Secondly the truck was replaced with a pickup and we got charged as additional fee again!! This is not acceptable and demand a refund for everything!

Rating:

1.0

The manager is unfriendly and unhelpful. A customer shouldn’t feel like they are an imposition.

Rating:

5.0

We got there 5 minutes before close due to the timing of our trip. They stayed to help set us up anyway and genuinely were great helps.

Rating:

1.0

I booked a U-Haul van online and it went through. Then I received a text saying the van was not available and I would have to switch to a different vehicle type. I then received a phone call from a lady at U-Haul. She told me the same thing. I told her I specifically needed the van. She put me on hold and when she came back she said I would get the van as booked. Upon arrival at U-Haul the morning of pick up the worker gave me a truck. I said I was guaranteed a van. He said there was none available. I told him the situation and that I was assured I would get a van. There was nothing he could do, I had to take the truck. I fully believe I was never going to get the van and the lady lied to me. I am extremely disappointed in the service received and will not refer this location in the future.

Rating:

5.0

The staff was wonderful and so helpful! Made my move out so easy for my movers, thank you to Ryan and Elizabeth! They, and other staff, went above and beyond, always. Will definitely recommend!!

Rating:

4.0

The reason I didn't give 5 stars: my credit card was compromised so I ordered a new one. I had alerted the office and they put a note in my file and said it would be fine, to pay the storage locker monthly charge when I got the new credit card. However, I received numerous emails stating that my payment was late and was given an extra $15 "delinquent payment" charge. It was frustrating.

Rating:

5.0

The experience with the location was great. But the customer service I received from the call centre and web site was awful. They made the already stressful situation of moving incredibly more stressful

Rating:

1.0

Truck was super dirty inside and out, out of alignment. Also this location has no parking at site , no key drip boy , that thing is installed in door which is super hard to find . Owner or manager called front desk 2 times in 5 minutes in front of me to move my vehicle from their property as we can’t park there more than 15 minutes. Please if somebody want to experience worst driving experience go for that . If possible to have good experience please try other places. Also don’t believe me only please check other comments also.

Rating:

5.0

I have recently rented a van as I was moving out of my storage locker located on Notre Dame in Winnipeg and they had a vehicle van for use on that day. The staff was friendly, happy smiley, very knowledgable easy to rent the vehicle when I entered the van it was very clean Inside and out. I have used your services in the past and have had the same experience my daughter as well use your services in the past and same experience you are the first rental move-in services that always pop into my mind when moving great job keep up the hard work. I will use you in the future When needed thank you very much. Have a great day. We will always have me as a customer.

Rating:

5.0

It was ready for my pick up on time and easy return.

Rating:

4.0

Very efficient and helpful

Rating:

5.0

Can't think of a thing I would like to have done differently. Excellent experience from start to finish. Very well done.

Rating:

5.0

Worst customer service people you have there. No courtesy at all.

Rating:

4.0

Great people’s performance in supporting the customer. Thanks

Rating:

5.0

I've been dealing with them for the last four rentals. The staff at this location are all excellent! Kudos to them!

Rating:

3.0

Well the whole ordeal was stressful, I called to make a reservation for a 15 foot truck and car carrier and went to pick up and they had a 10 foot truck & car carrier. That night I was supposed to load the truck and take it out of the country. So that huge hiccup made me rethink and drop the 10 foot truck and take the car carrier.

Rating:

5.0

Great service. Helpful staff. Everything went smoothly.

Rating:

5.0

You get what you pay for. My apt was not available until one day after the one month charge anniversary. I cleared and cleaned my locker by noon, and was not charged for the extra day or a full month. Call them ahead of time, very understanding. Kudos to the management. Have used Your service many times before. Still great management after all these years. Thanks Mike C. Winnipeg

Rating:

5.0

Make sure the vehicles are full of gas I barely made it to a gas station which isn’t fair to anyone who may or may not have a credit card plus when I phoned to let them know the u haul was sitting by my street because I ran out of money and gas they let it sit 4 days and finally picked it up this morning make sure the vehicles are in working order the one I had sounded soo horrible I felt bad for it but I will recommend you guys to my friends an family

Rating:

5.0

Staff was very nice, when I came in to pickup my rental they explained everything to me and was well spoken.

Rating:

5.0

Keep up the good work

Rating:

4.0

Side door after hours entrance was a little slippery

Rating:

1.0

Truck had no fuel, awful driving conditions.

Rating:

5.0

Thank you UHAUL. The Staff, Facility and Convenience of Access were most important to me. You succeeded in all. I will use your Storage again, and would certainly recommend it to others.

Rating:

5.0

Pretty good and accommodating.

Rating:

3.0

More than half the time I come here, the unit I ordered 1 or more weeks prior is unavailable and I’m stuck with something far too big for what’s needed. In this case, I was told after I’d arrived for pick up (a 20” truck when I ordered a 10”) was also now not available. Something needs to be done. If U-Haul as a company can’t accommodate people’s needs and have any inclination in advance, they should not allow bookings to be made. Moving is stressful enough. It feels like dishonest, poor business practices. Charlene, who was handling the situation, did her best to accommodate, and she deserves commendation for that when I was clearly upset. I believe in situations where you’re getting jerked around emotionally, they ought to give you everything they can to help out. In the future, I will absolutely hesitate to choose any U-Haul again.

Rating:

4.0

Hard to take pictures of equipment when they are parked so close together. Back tailgate door was left open

Rating:

5.0

super service

Rating:

3.0

The two women who opened up the facility were wonderful. One older man does not like to talk with customers. Perhaps he has throat cancer or another issue. I only had the locker for about two weeks but I was informed there is no refund for part of a month. It was not a good experience as I should have had a rebate for one week.

Rating:

2.0

I’m very happy with the pleasant service without issue I’ve encountered with each visit.

Rating:

5.0

It was nice doing business again

Rating:

5.0

The staff was very helpful as this was my first time dealing with the storage unit rental and the facility is SOvery clean.

Rating:

5.0

I would definitely use the storage again if I need it in the future. It was clean and accessible. I also have rented trucks and bought boxes and packing supplies in the past and every aspect has been easy from start to finish. Thank you!

Rating:

3.0

Lots of mice in the facility could smell them

Rating:

5.0

The staff were all exreamlt friendly always a smile when talking to and would that extra if I needed to very understanding and the hitch install staff very professional highly recommend.

Rating:

5.0

The front staff are very accommodating ,friendly and helpful I would use this facility again and highly recommend to anyone in need of storage

Rating:

1.0

We stored are stuff there for several years complaints about mice were ignored or worse excuses made way to expensive lost a lot of stuff due to mouse damage all was told should have gotten insurance and u haul never took any responsibility for anything overall very expensive what we lost and very very disappointed with that facility

Rating:

4.0

Very pleased with the service which unfortunately was let down by an unreliable and out-dated booking system which often went down in busy periods. Trucks are older and some with high mileage.

Rating:

5.0

Thank you, for your patience and understanding over the years it was greatly appreciated.

Rating:

3.0

I had incredible difficulty using my code to access my unit after hours. It never worked.

Rating:

3.0

24 hours access would be more convenient

Rating:

4.0

No complaints with the facility just the cost. A little expensive monthly. The most impressive thing about Uhaul is the truck rental side. I rented trucks several times over the last couple of months for moves in and out of storage and homes. It is easy to do, convenient, and reasonably priced. I would use both services again Bruce Harvey

Rating:

5.0

The only issue I had was my bad experience when I first booked the storage. I was given a small space initially and I was advised by staff in the office to take the van home and to come back the next day for a bigger unit, which I thought was a good idea but the u- haul van was broken into and the thieves made away with most of my valuables

Rating:

1.0

Had unit there for years very overpriced

Rating:

5.0

My only complaint was the overhead doors when trying to access the facilities. Many times some were out of order, or wouldn't open when I pulled up. Sometimes I had to park outside and bring my items out to my car in the lot because 2 cars were inside and other doors were either not working, or blocked by UHaul trucks.

Rating:

5.0

Ryan and rest of the staff were always welcoming and accommodating. Much appreciated. Uhaul is our go to storage solutions. Take care. Thank you.

Rating:

5.0

Very personable and helpful in all aspects of my visit.

Rating:

2.0

Had a much more pleasant experience 10 years ago. Staff on Friday were indifferent and did not know thier stuff. They should be asking me questions to determinemy needs not orher way around. When I went back Sunday I was misinformed about payments. I explained situation to person who did appologize for his team. However, seeing I'm wearing a knee brace he did not have unit accessible fir me. I had to go back to front of building leaving my items at 1719 to get another staff member to cut off zip tie before I could unload. Not impressed with service. Nor that I have to pay another fee to get access after 10 pm when some sales take me to 12 am.

Rating:

5.0

Thank you for getting me through a difficult time…for the second time I had to do a fast move out. This time was the threat of my apartment building collapsing.

Rating:

5.0

Just very helpful and accommodating

Rating:

5.0

Unable to access storage after hours, 8pm even though website says that you can access until 10 pm, otherwise excellent customer service

Rating:

1.0

Danger in unloading area and fell no staff around all in the build talking to each other!!

Rating:

5.0

I had some difficulty with my first storage trip. I couldn’t get the door to my unit opened. I called the office and she dispatched someone to come help me. I neglected to slide the lock. When the door was opened, there was no lock inside. But, that was rectified quickly. I found the facility to be super clean.

Rating:

4.0

Usually only one or two bays work which makes it inconvenient

Rating:

3.0

Mice in original storage unit. Had to get a second to clean it out.

Rating:

5.0

Staff was extremely helpful and professional .

Rating:

4.0

I am utilizing my offer of one free month of storage after my recent U-Haul rental so that is amazing *** The gentleman helping me was very accommodating and very clear about my unit and instructions on how to access it. Only there was a mix up and I was to get another unit instead but no complaints there, things happen. :) The ONLY complaint I have is the lack of 24 hour access, as my easiest time to move my possessions is between 11pm and 8 am. OVERALL: Staff ⭐⭐⭐⭐⭐ personable, friendly and accommodating Facility ⭐⭐⭐⭐⭐ easy to navigate to and within, clean. Ease of Access ⭐⭐⭐⭐ Some bay doors weren't working but not a bother, scan system was a little confusing but alright once performed once through But no overnight access would absolutely alter whether I continued storing my belongings with this location. 4 ⭐⭐⭐⭐ out 5 ⭐⭐⭐⭐⭐

Rating:

5.0

Very pleasant helpful staff.

Rating:

4.0

The people were friendly and helpful. They answered all of my quetions

Rating:

5.0

Top notch. Thank you.

Rating:

5.0

The staff is friendly and very helpful, they were able to address and take care of all my moving and storage needs. I would highly recommend this location. Thank you for the great service. M. Joyal

Rating:

4.0

I had a bad experience initially as i was given a small storage despite telling them that I was moving property from 1bedroom apartment. During the process of getting a bigger storage the next day, the U-Haul van I hired was broken into, the van ignition was vandalized and my valuables were stolen.

Rating:

2.0

A sign showing where the door is to access the unit after office hours would be great. I spent a lot of time with another customer trying to understand how to get in.

Rating:

1.0

My code didn’t work so I couldn’t access the building, the second floor wasn’t a floor at all but a locker on top of another unit which could only be accessed by a ladder so I couldn’t even get most of my larger items up there. Overall a terrible experience

Rating:

5.0

Everyone was so polite, professional and always very helpful to me and my daughter. Thank you guys and I'll definitely recommend this place to my friends 😊

Rating:

1.0

The description said my unit was on the second floor, turns out there is no second floor and I had to hoist all my things up a ladder (NOT HAPPY)!! Then I was assured I would have access to my unit until 10 pm but the code I was given didn’t work so I was sitting outside the building with a friend and I couldn’t access my unit, VERY unhappy with the service. I want my stuff and my money back

Rating:

5.0

Staff was very helpful. Facility was in excellent condition and clean, making it a breeze to load and unload. Would definitely recommend.

Rating:

5.0

Staff are very helpful and polite. I would definitely recommend them to friends and family

Rating:

5.0

Fantastic place! The nicest employees always helped me with all my questions. I’m absolutely happy!

Rating:

5.0

Awesome service especially with Elizabeth

Rating:

4.0

Your staff at the Century location were very helpful when I went in to book! They were also accommodating when we arrived shortly before closing to put some furniture in storage ! Thank you.

Rating:

5.0

The lady who dealt with me was wonderful-sorry I didn’t get her name

Rating:

5.0

No complaints. Everything worked out well.

Rating:

5.0

The lady who helped me was fabulous, sorry I didn’t get her name.

Rating:

3.0

This U-Haul storage facility was very secure and I had plenty of peace knowing all my stuff, which I moved everything from out of town for a month, was not going to be damaged. The storage is an excellent place of cleanliness! A few staff including the manager were very helpful in working with costs of rental as I communicated in advance. Cons: While that part was excellent, my lower average rating is due in part to the gruff, aloofness and unhelpful attitude of a few other staff. There was a misunderstanding near the end of my rental (needing one extra week, which I talked to the manager a week before the rental renew due date) and they locked my storage. There was a $50 dollar arrangement for the final week, but refused to unlock my storage unless I paid the full month and when I asked them to call the manager, they refused and so I had to come in when the manager was back. My feedback to this specific U-Haul location is to invest in customer service training for multiple staff. Attitude towards customers for a few staff were below average. That’s why I rate at average.

Rating:

2.0

When I received my 5x10 storage locker, the person working opened the unit then apologized because the unit had not been cleaned, and the cleaner would not be back until the next week. This was frustrating and I wish they had offered me another unit that was ready to go.

Rating:

5.0

Thank you very much UHaul for taking care my things in the storage. I appreciate it a lot.

Rating:

4.0

The unit itself was a little dirty but otherwise everything was great.

Rating:

1.0

The place is conveniently located close to the airport. The management tried to accomodate all my needs. That was helpful with my relocation.

Rating:

4.0

There was all the equipment I needed (dollies and a step ladder), and the storage unit was in great shape with rodent control and a new padlock. Staff were absolutely excellent. The staff on the phone was less helpful.

Rating:

3.0

You have my move in and truck rental date as July 30th 2023. But I never accessed the facility or used a vehicle until August 5th 2023.

Rating:

5.0

I’ve always had a good experience with u haul

Rating:

5.0

Staff was amazing. Facility was far cleaner and exceeding expectation!!

Rating:

5.0

Good service and excellent facilities and equipment. Thanks

Rating:

1.0

I payed for a storage unit have not moved in and I went to pick up the trailer I rented and get the items I needed the storage unit for and when I got there the guy at the front was not helpful at all and didn’t. Even help me find the unit and told me he couldn’t help me because I didn’t have a drivers license. And when I said well I payed for these things already…for some reason he thought it was funny and then told me no I haven’t. But I was charged but refunded for the trailer and equipment I rented. But never got my money back for the storage unit

Rating:

5.0

Excellent facility

Rating:

2.0

No access to the loading bays

Rating:

5.0

I used the storage facility for 5 months. I had access to my locker at all times, even after hours. I had one minor issue, and it was dealt with immediately and professionally. They lady that works the dayshift ( I can't remember her name) is fantastic to deal with. Being in customer service myself, I have to say she does an amazing job. I would definitely recommend thos location.

Rating:

5.0

Guy at the front made it really easy and fast

Rating:

2.0

Very poor customer service, which the staff did not have the decency to have a positive attitude or handle things in a matter that I didn't have to run around and come back 3 times just to get access to my locker again when I had everything paid up to date. There were things they never told me about when I started renting there including using their locks only. I had been using my lock for the last 5 months, and now they decide to pull this stunt on me!! Also, while trying to get access to my locker with getting this lock situation sorted out, they impersonated my roommate who had not even been around Winnipeg at the time of the day they claimed he was there trying to say he came here, which he never ever went to this facility at all!! It was only myself who ever came to this facility!! So I felt this place couldn't be trusted anymore. Then the manager of this place also acted like she didn't remember anything that happened too. So ya personally stay away from this location at all cost!!!

Rating:

4.0

Only downside was the mouse poop on my couch when I moved it out. There was no damage so it’s not a big deal.

Rating:

5.0

Mrs.Ong is wonderful, very friendly and courteous.

Rating:

5.0

The staff is great here and the facilities are always clean!!

Rating:

5.0

Liz had excellent customer service skills. She gave me a tour and had excellent knowledge and answered all of my questions. She was very polite and took the time to make sure I understood everything! I cannot answer whether the office hours or access hours are sufficient. I would think the office hours would be fine. With my current situation, longer access hours would be helpful, but I understand you are only open until 7:00pm. I don't feel safe as a female using the side door by myself after hours. If there was access to the regular entrance where you could enter and close the overhead doors behind you, I would feel safer.

Rating:

5.0

Pleasure to do storage at your place. Keep up the good, helpful relations.

Rating:

3.0

Storage access hours where inconvenient. Most the staff where miserable. Overheard doors where mostly inoperable. Facility was clean. Fair pricing for vehicle rentals.I wanted to rent a smaller van but the attendants said they where not available but on arrival several where still in the lot. I would recommend the facility only because of affordability.

Rating:

5.0

The clean, secure storage was much appreciated. The facility is well-lit, and it never felt uncomfortable to be there after office hours. Also appreciated the clean bathroom.

Rating:

5.0

What you do to accomodate people in need, helps . Keep up the good service !

Rating:

4.0

Everything was clean except for the bottom of the roll-up door. The facility is mildly heated and the bathroom inside is a nice added touch. I will always use Uhaul for moving, storage, and another hitch install if need be.

Rating:

5.0

The staff are extremely helpful and courteous in helping storing and moving easily

Rating:

5.0

This was my first time renting storage. It was straightforward. You get a contract, they show you to your unit, gives you rules and policy. It was a hassle-free experience and the place was clean.

Rating:

5.0

Staff working at Century Street Uhaul mid-November were attentive, friendly and knowledgeable. Couldn’t ask for more genuinely kind people to help when one is dealing with a stressful moving situation. Thank you!

Rating:

2.0

There were attempts to break in to my locker and my lock had to be replaced. Parking was sometimes difficult as spots indoors and out were clogged with U Haul vehicles. Getting a spot incide was almost never available. Generally staff was unfriendly and reluctant to help Overall the price was much to high for what you got.

Rating:

3.0

Overhead doors need to be fixed properly, on 2 occasions the doors wouldn't work well.

Rating:

2.0

Very disappointed that you don’t prorate the amount and refund amounts when you vacate a locker early. Every other place prorates and refunds for unused days.

Rating:

2.0

Mice got into my unit and chewed up my gym mats found a dead mouse by my weights was not impressed on the cleanliness , I have family also renting a unit and theirs too had multiple mice in it / good office hours and 24/7 access was good

Rating:

4.0

Move in experience overall was great except that it was a little inconvenient that I had to have a tenants insurance policy before moving in, yet the staff at the facility had no clue about this policy. Also, very tight parking lot to get any pickup & trailer into. Thankfully I had a smaller trailer or else I would've had a real big issue getting around the parking lot.

Rating:

5.0

Staff was Friendly and helpful very easy to rent out a storage unit and fast to.

Rating:

5.0

This past week , I've come into the store twice, once to rent a storage room and second time to grab boxes. Both times the employees have been very welcoming and helpful . The lady helping me was really nice and patient explaining everything to me, ( I had alot of questions) thanks so much , you have a WONDERFUL team working there !!!

Rating:

4.0

Safe,convenient,welcoming environment for storage. Some staff can be more helpful in assisting with helping each other to accommodate in individuals transition. Ryan is the best Manager and deserves a raise for his services and hard work.

Rating:

5.0

Hassle free, convenient and effective service.

Rating:

5.0

Thorough and efficient. Accommodated my request to return the truck rental at their facility even though it was not the designated drop off point.

Rating:

5.0

Easy access and I never worried about my stuff. Also love the U-Box!

Rating:

4.0

There was a pile of dirt in my unit. Other than that everything was great.

Rating:

3.0

The facility was fantastic but I seriously have never met a more lazy, useless set of staff. They are incredibly unhelpful and when I rented the truck they literally handed me the keys and that was it. I had to wander around the parking lot to find my vehicle because no one helped me and there was zero inspection before or after my trip. Also for the storage there is literally no point in having an alarm if no one bothers to check when it goes off.

Rating:

5.0

Ryan Wieler (General Manager) went out of his way to assist me when I brought my concern to him about one of the units that appeared to be a drainage reservoir for water that was in the floor of the storage unit. Ryan quickly addressed the matter and found another storage unit. He was patient and took my concern seriously, which is important to me. Customer service has immensely improved since Ryan, Nic, and their team took over from the previous GM and her team. Despite the issues with the previous GM, the Century St storage facility has always been awesome in terms of convenience and a lot of storage space throughout the many years I have been a customer. So again, thank you Ryan and Nic for everything you have done to help me out. Greatly appreciate it!!

Rating:

3.0

Dealing with your web site or call centre was not a good experience, but no problems at the store level. Thank you

Rating:

5.0

Great staff experience. I was there a couple of times and dealt with different staff each time; they were all excellent and ready to help and find me the best solution to my storage needs.

Rating:

5.0

Liz was so friendly and helpful. She went above and beyond to accommodate my needs. I really appreciate everything she did to help me.

Rating:

5.0

Ryan Wieler (Century General Manager) provided excellent customer service with patience and guidance regarding my storage unit rental. The type of service Ryan provided to me is an another great example of why I continue to do business with the Century location.

Rating:

2.0

To your general manager on route nine, He personally typed it regarding my concern Cell 250-612-7699 Keith One unhappy customer

Rating:

5.0

lady who helped me was extremely helpful and polite. I'll definitely recommend U-haul on century to all my friends and family.

Rating:

5.0

I've repeatedly used the U-Haul on King Edward in Winnipeg for my storage needs when necessary, both as a long term renter (3 years) & more recently for a short term 2 month rental. I've gotten to know the staff very well over the past few years & nearly everything was a first class experience. With this being said, there was a small issue. The rental space I was provided was at the extreme back of the building. This in itself was no problem at all. Staff was beyond accommodating to even get me space, which I appreciated. Notes were made on my account to inform me when a space closer to the front became available. Within days I was informed that a closer 10x10 unit was indeed available & I came down to move. There was a small charge for this service which I believe was $5.64. In addition, although I'd just booked a unit a handful of days prior, rates had suddenly increased & my bill was raised another $12.00. Upon paying these amount I went to get my lock off the other storage locker. I'll add that my unit was empty. The only thing being done was moving my lock to the new unit. Upon arrival I found that the new unit was against a perimeter wall & as such it was not nearly as well lit as the centre units. Making things worse were the bulbs to this units immediate left & right were burned out, making it very difficult to see into. I returned to the front office & rather than make work for the staff changing bulbs, simply asked to return to my old unit until another closer unit more central locker became available. This change was made but despite never moving an object, was informed I was being charged the moving cost as well as having my rent increased. I just moved out on July 31st, spending only 2 months renting the space. The only objects ever place inside was a single storage rack & a storage rack on wheels for objects that never made it to U-Haul. My friend asked me to provide him storage space while in the process of his divorce. One month in to the rental, he & his wife reconciled, but as it happened days into the 2nd month rental, I was stuck with the storage locker for a second month. I'm not asking for a refund of any kind. Simply bringing to your attention that the system as described to me by your very friendly & accommodating staff, prevented them from reversing the moving fee once it was created, not was it capable of changing the rent back to the what it originally was. Other than what amounted to an extra $20.00 in charges, everything about my experience was fantastic & should I need storage again in the future would not hesitate to return to this branch. I'll also add that the GM at this location helped me out when I found my storage rack on wheels could not fit into the vehicle I was driving, allowed me to return the following day to pick up as it was late in the day when all this occurred. This was GREATLY appreciated. Thank again for everything! James Falk (204) 294-5710 djjamesfalk@gmail.com

Rating:

4.0

I was very appreciative that the staff was able to help me with the backing in of my trailer.

Rating:

5.0

Excellent Very helpful , prompt professional and making transactions easier. Thank You Ryan!

Rating:

3.0

Hours terrible. Doors don't work often, staff competent but not pleasant to deal with. Stuff placed where customers should load, lot is a pain to navigate around equipment. Used for convenience of location only.

Rating:

1.0

I choose this location based on availability of a specific size unit (10x15). Made a reservation and check in date. Was told on arrival that yes i have a reservation but no 10x15 units were available. Given a 10x10 and Invited to return on Monday to inquire about 10x15. I wonder if there is some fine print somewhere that explains that a reservation for a specific size and date doesn't get you those things.

Rating:

3.0

It just seemed expensive for what it was

Rating:

5.0

I have had my locker at your facility for about ten years and just had to come in and get an adjustment on my account.

Rating:

4.0

Longer hours for storage locker access would be nice. Like 9pm. But I know it's a security issue. Biometrics face or thumb recognition for access might get around this.

Rating:

4.0

My first storage locker was 5' by 5' by 10' tall. This type of locker should be advertised differently as it is certainly not what I expected or needed.

Rating:

2.0

I made a reservation for a 10 x 10 I get to the store no 10 x 10 available.!! She tries to give me a smaller unit which was 750 ft.² which I didn’t think was big enough at the time. Then she tried to give me a more expensive unit than the 10 x 10. I felt I should’ve got that unit for the same price I made the reservation for. Not to mention the area where you unload and load the drive-in garage was just unbelievably dirty remind me of an old mechanic shop that never cleaned up. But after making a reservation with someone at U-Haul and I get to the place on the day that was reservation for and they didn’t have my unit like the person on the phone said they would. Not a happy customer I don’t understand why you guys would take a reservation for a certain unit size and then when I show up not have it. I should be getting a free months rent.

Rating:

5.0

The experience was made most pleasant by Liz. Liz answered all questions and made herself avail to show of various units. Our Uhaul experience was clearly LIZ.

Rating:

5.0

The move-in to my storage unit was easy and painless. I appreciate the helpful service and the clean facility.

Rating:

5.0

The people I talked too were wonderful! The company and its policies absolutely STINKS!

Rating:

2.0

U calling me saying i owe u money but u didn't set up to charge my credit card like i had asked. This was very disappointed as you person threatened me not a good thing.

Rating:

2.0

The prices were VERY EXPENSIVE

Rating:

5.0

Clean, friendly, and helpful staff.

Rating:

1.0

The staff were very friendly and the building seemed quite secure. Unfortunately, there was a leak over my unit which leaked all over my items. I was never notified of a leak, so I didn’t realize what happened until I went to my unit to move out. I had my furniture covered in plastic dust covers for the most part but dirty water still made it through some of the seams of the plastic covers. Staff let me know I need to call the insurance company, but I am just overall disappointed in the facility that some of my items were ruined while in storage. I would not store again or recommend to a friend.

Rating:

4.0

Upon check in, explanation was so fast I didn’t understand that I had to swipe my card when I go in, or else the alarm will go off when I open my unit (which is what happened). When I got to my unit, it was zip tied and I didn’t know how to open it. I went back to the office to ask for help, they told me it just snaps open. I tried it didn’t work. I went back again and told them I really needed help, I felt like I was a nuisance to the staff and that they didn’t feel like helping. My information was also wrong on the contract, the copy I have has someone else’s address and driver’s license number on it. I don’t know if they changed it, but they never did ask for my licence. This was a very different experience from my first time years ago.

Rating:

5.0

Staff was friendly and helpful. Overall great experience. Thank you

Rating:

4.0

Only issue is accessing in the evenings

Rating:

5.0

Our experience was very sarisfactory. Eugene was very efficient and accommodating. He supplied us with information even before we thought of inquiring about it. The company's promo rate was very irresistible and the overall surrounding neat and clean considering the nature of the company's service wherein dirt cannot be prevented. We have been regular customers of uhaul and their service never fails. Overall, the service was and is excellent.

Rating:

5.0

Uhaul was very helpful in offering first month free storage. I had lost my job and my home and had to get movers to get my things out a place I lived for 7 years. I had a lot of things and had to get movers 3 times to transport my things to storage. Then when I found a place to live it took 3 times to move things from storage to new place. The whole endeavor was very costly. I could never have done it without U-Haul and their free month offer. I am very grateful to U-Haul for making my life a lot easier at a time when things would definitely have gone a lot worse had they not been there.

Rating:

3.0

The staff had poor customer service skills. Ex. The first day I went in, the person at the front desk was eating bfast and didn’t even make eye contact or stop eating the whole time! Another time three staff were sitting around talking and no one stood up or came up to talk to me. They need some customer service training.

Rating:

1.0

Let me copy from my Google review : Awful facility , do not store your stuff here. You will have a difficult time loading and unloading as the loading bays are usually full of junk the staff leaves laying around, or trailers they don't organize in the parking lot blocking entrance. Then you will be battling with other customers for the one or 2 open unloading spots. The carts used to move your stuff to and from your locker suck and are small. The staff will likely not show you how to disable the alarm. If you need in after business hours you will only be able to use a small man door on the far side of the building, after you disarm the alarm, then figure out how to unlock the door (2 different pin pads you must do sequentially in the correct order) again you will not be taught this when you sign up. Then good luck moving anything through the man door with all the junk left around infront of it. Staff are unmotivated and usually ignorant. There's several better options in Winnipeg don't waste your time or money here. I'll give you 1 point to sustain.. there was ONE staff member that was good at his job. Bigger guy with a redish beard. He's the only one I would ever consider dealing with again. Overall this business is embarrassing.

Rating:

5.0

I was apprehensive about self storage but the staff from first contact were reassuring. On arrival the staff were welcoming and answered any questions I had to my satisfaction . I feel quite comfortable with this arrangement and would have no hesitation recommending the Century site.

Rating:

5.0

Thank you for everything and everything there are well good

Rating:

4.0

Nick was very helpful.

Rating:

3.0

While the staff were helpful, I ended up with two 5x5 units instead of the 5x10 I had reserved. I had called twice in the last 4 days to make sure that everything was ready, and when I arrived, the locker had a "non-payment" tag on it. I understand some of this is out of your control, but better inventory management (and maybe not promising particular units while occupied), would be helpful to alleviate some of the frustrations.

Rating:

5.0

I wanted to take a last carload of things from moving to put in storage as I will be in a hotel for a while. I took a taxi to storage, swiped my card at loading doors and it said " welcome Eve, access granted" but no doors opened. Called U-Haul and spoke to 'Tamika' but she didn't know what to do and was unable to help me. This not only cost me a lot of time but a lot of money as well for a wasted round trip in a taxi.

Rating:

4.0

My experience with your facility was overall very positive. The only problem came when I moved out and could not find anyone to tell that I was leaving. I went into the office twice but there was nobody behind the counter. I told the person sweeping up but I guess he did not pass on the info. I'm sure he just forgot. When I got the reminder by email, I tried to call twice to notify you but could not get through. I just kept getting put on hold. One time I waited almost 10 minutes then just gave up. I was finally successful on the third try when I was able to talk to someone in person.

Rating:

5.0

Ryan was so wonderful and incredibly helpful. The process I was going through with the stuff I was moving into storage was a nightmare and he made it so much easier and smoother.

Rating:

5.0

There was one time I received attitude from one of the staff members there. I was inside the store before closing and they told me to wait outside but never attended me. I watched them count their till and walk out waiting for them to come attend me. Other than the 1 employee, everyone else at the location has been perflectly splendid to me. I really Appecriate the free 1 month storage offer!

Rating:

5.0

The sales rep (Eugene I think) was very helpful and friendly!

Rating:

5.0

Quite a few alarms went off during my three visits.

Rating:

4.0

The manager was very fair with me when it came to paying my outstanding fees. So thank you for your help.

Rating:

5.0

I have always depended on this U-Haul location for over 20 years. I frequently recommend it to others. Thanks to the staff & mgmt.

Rating:

3.0

The staff at the site were very helpful. However, the experience with the staff at the call centre was Not helpful. After trying to call the store close to me numerous times it always brought me to the call centre and they could not accurately answer my questions. I got different answers from several different people and when I finally went in to the store in person, they gave me the accurate info.

Rating:

3.0

Mostly good experience. Only issues we had were not having 24 hour access, and 3 times our code/access card was denied despite our account being paid in full. Also find the rates fairly expensive.

Rating:

3.0

While the staff was helpful, they were very slow and unmotivated.

Rating:

5.0

Never did a walk around the vehicle when I returned it the guy at the counter told me he was the only one at the desk and that it was fine just to leave the key with him.

Rating:

4.0

The staff puts in a real effort to be helpful but many times this location is understaffed and wait times can be excessive. As well a few times they have had equipment failures and we couldn't get into our location. Frustrating for sure. But overall the staff is very helpful and does their best to be of assistance.

Rating:

5.0

The storage facility is very clean, well lit and the fact that you can park inside to load and unload is a big plus. This is the second time I have used Uhaul and will definitely use again.

Rating:

4.0

unit didn't have a lock inside even though advertised. manager resolved instantly as it was during business hours. access to unit was impossible during the first day, even with calling 1800gouhaul. Issue resolved the next day. Every time I pull up at the loading bays I have to find someone to open them - a minor inconvenience that would be easily solved if said doors were somehow connected to pad outside or if staff were constantly aware of it. I think for the high price compared to other facilities, the experience should be flawless. Probably will stay my 4 weeks and move.

Rating:

5.0

This location has been here for years. I know I can rely on it. Rates are fair too. Very clean facility. Very friendly and helpful staff.

Rating:

5.0

The person who helped me was super friendly and made me feel important. Thanks guys and keep it up.

Rating:

5.0

Staff members Michelle and Cheryl went above and beyond! Thank you!!!

Rating:

5.0

Thank you, i am grateful for the friendly service. The employees are all so helpful and welcoming!

Rating:

5.0