Customer Reviews for U-Haul Moving & Storage at Chapman Hwy

Rating:

5.0

They were very professional and helpful

Rating:

5.0

Service was excellent both out and back

Rating:

5.0

Great experience all around with renting a moving fan and storage unit. Very helpful manager!

Rating:

5.0

Excellent pick up spot, very professional staff, helpful in every way.

Rating:

2.0

I went to this location after the Rutledge Pike store didn't have the car hauler I reserved. I called Chapman Hwy to confirm they had the one-way tow dolly that was being substituted. They had it in stock, but didn't think I could get across town before closing time, so they didn't get anything ready for me and were locking the front door when I pulled up 5 minutes before 7pm. I then received reluctant customer service. Very disappointing.

Rating:

5.0

Nothing bad, all good

Rating:

5.0

Dropped it after hours. The apps was very helpful

Rating:

3.0

Quick check out process

Rating:

5.0

Omar is great! Patient, kind, professional!

Rating:

5.0

Very clean store Employees were very helpful. The insulation went very smoothly.

Rating:

1.0

Manager is rude, we rented from Rutledge Pike and they were extremely helpful and nice, The manager at Chapman is absolutely least professional person (looks and attitude) I have ever dealt with-

Rating:

1.0

The customer service, lack of professionalism and dis respect toward customers at this location was unacceptable. I will do my best not to use U-HAUL again and will NEVER step foot in this location again.

Rating:

5.0

Omar helped me. He is so friendly. Always look forward to seeing him!

Rating:

3.0

The overall experience wasnt great, I went to pick up the truck 1st thing in the morning. I was told a couple of odd things. First the minimum mileage requirement was 50 miles, ive never heard anyone at any location day that to me , second there was rhis supervisor or trainer or inspector of some sort with the loudest voice talking over my conversation with the agent. I was also told that even though the gas on the truck didbt matchef the marked fuel I had to bring it what the paper said which was half. Lastly, I arrived to the store to return the truck at 6:53. There wasnt anyone in tbe store I kept walking around. Finally someone showed at 7pm. I tried to turn the truck in and his words were “youre gonna have to use the app boss” instead of just checking in the truck

Rating:

5.0

The person that help was fantastic. I would go back again.

Rating:

5.0

Everyone were very professional and helpful if I storage unit again I will come here.

Rating:

3.0

Had to clean out the equipment filled with glass before we could use it.

Rating:

5.0

Everything was right on spot I don't see anything that you have to improve just keep knowing what you're doing very professional very fast I would recommend this to everyone

Rating:

5.0

Omar and Marshall were very helpful and friendly. They had my truck ready on short notice. They made it a great experience. I will definitely come back to this location because of their excellent customer service!

Rating:

4.0

Both gentlemen were very welcoming and friendly 😊 had a great experience with uhaul. Reservation was easy and I was able to get a rental literally in less than 10 minutes.

Rating:

5.0

Omar and another gentleman helped me. Both friendly and helpful.

Rating:

5.0

Great service

Rating:

2.0

I arrived to return the vehicle a few minutes before the posted closing time and the staff refused to help me.

Rating:

5.0

Easy drop after hours drop off

Rating:

5.0

Nothing I could see from my experience.

Rating:

5.0

Service and equipment were excellent!

Rating:

5.0

Quick and easy!

Rating:

1.0

Customer service unfriendly Lacking personality and customer service skills. Wo t use again!

Rating:

3.0

The enclosed 4x8 trailer was found to have multiple holes during rental and the contents got wet during a raining drive. Disappointing that the trailers are not maintained.

Rating:

5.0

Always friendly staff and clean location

Rating:

1.0

The attendant at the counter was rude and being a bully. I have rented U-Hauls before and always used the quick and easy mobile check in and had no problems. I confirmed my identity and got to the screen that said "application approved show this screen to attendant and get your keys." This process involves taking pictures of myself and uploading pictures of my license/ID and entering in my credit card information to so I can get a charge held on it. I did everything got the confirmation and had the pending charge in my account and was ready to go like always. Got inside and the guy was incredibly rude. Didn't say anything just pointed at me then down at the counter in front of him where he was stationed, weird but okay. He asked what I needed, so I showed him my ID/application accepted screen and said I needed my keys and the dolly I rented. He literally puffed up his chest and said "I'm gonna need and ID and a credit card." Thinking he misunderstood I just told him "oh, I already checked in, here and I showed him where the app said literally"show this screen to your attendant and they will give you your keys, thanks for using U-Haul" (not exact words but the main point is I have never had problems, and whatever location I have used has always given me my contract and keys and we have been on our way). The guy didn't even bother looking at the phone, will staring of up at the corner of the room he groaned and said"listen buddy, I'm not give you any keys to any truck unless you give me your ID and your credit card". Bewildered I just tried to explain again and got the same response..., but he talked on something about not knowing if I was who I said I was. Since I was losing time I decided to just go back out to my car and get my wallet rom my wife and grabbed my credit card out of my bag. Went back in...still confused since I had already paid and gone through the whole picture/video confirmation uploading online...but I need to go. Went inside and said alright here is my ID and credit card, but again I have already taken pictures of my ID and paid with the mobile check in. He muttered something about how he didn't need pictures of my ID. He Looked down at my wallet with my ID in it sitting on the counter and slung his head back and shook it and told me "No that ID doesn't look right I'm gonna need you to take it out of your wallet. I was like seriously...and he told me that it looked like a fake ID and he had to check it...idk who makes a fake ID for a uhaul...but okay. Again just frustrated and wanting to get the process done I take the ID. This guy has me basically held at the counter for 10 minutes i guess pretending to verify my supposed"Fake ID" he just accused me of. After this whole thing he does something on his computer and I get another confirmation email about something with my U-Haul rental...idk what he did but now he gives me the id back and spouts some nonsense about fake/expired IDs being used on the mobile check in so he had to be sure...again he obviously just didn't know what he was talking about about and was ego power tripping since I made the mistake of telling him all I needed to do was get the keys since I used mobile check in, and he didn't like that. So after all this he never takes me credit card...I'm guessing because he sees I have already paid and gotten approved..then drops my ID on the counter and then grabs the keys off the wall and just drops them on the counter. Then tells me that my appliance dolly is the one with the strap and that I should have just come inside to him for check in because he could have done it a lot quicker than the mobile check in...again I was state I have always done mobile check in and never gone through this type of ridiculous process. In the end I took the keys and the dolly and went on my way as I was not about 15-20 minutes later leaving then I should have been. Not even noticing that he never gave me my rental agreement after he supposedly "checked me in". At the end of the day after all this the kore I think about it the more angry I get as it was ridiculous and wrong treatment. The biggest best part though. When I go to check in the truck and drop it off that night... whatever thing he did on the computer after I had already checked in on the app...messed up my reservation/return link. I went to the email I got sent by him from his "verification process" and it looked me into the return process for a Victoria in Asheville NC! So whatever he did messed up my mobile/apps check in. Took me way to long to finally get back to my rental on the app and get my truck checked in. Then I also had to completely fuel up the truck because I couldn't remember what it got given to us at and I again didn't have the paperwork...I also didn't have the paperwork saying the stating miles...but when I dropped it off it said we had driven 120+miles...which is not possible we always track our miles while using the trucks through our GPS and we showed 91 miles traveled...so now I'm getting charged for 30 more miles and I have no idea if it's correct or not. In the end it was a horrible experience, the guy was the only one there and a jerk honestly. I will be sending a complaint and asking for some from of compensation after my entire check in/check out was botched due to his ego trip, and because she kept me in the store d wouldn't let me pick up my rental accusing me of having a "fake ID". All in all ridiculous, the only good thing was the truck was clean.

Rating:

5.0

Very nice clean facility. Staff was great and helpful..

Rating:

1.0

The csa the morning I picked up the dolly was not very helpful at first. Apparently I had not noticed my online reservation had defaulted to 6hrs. After payment he informed me it needed to be back by 2pm or I would be charged an extra fee. I told him there's no way I could be back by then and his response was, " well I have another customer reservation at that time". I said I would try. But probably wasn't going to happen. After returning the dolly, I asked the rep that took it in was there was another rental scheduled for it today and was told I was the only one. So what should have happened was after it was noticed that the reservation was for only 6 hrs, the agent should have corrected the issue. Instead I felt rushed and worried I was going to be charged another rental. NOT GOOD BUSINESS!! So I called reservations and they extended the rental until 5pm with no issues. So what really went on here?? I have always rented equipment from Uhaul. Everything has always been 24hrs. If it has changed then it time for me to choose another company. Too much can go wrong in 6 hrs to have to worry about being charged more. Shame on this location for being rude and lying for the chance to maybe rent it again that day. Greed!!

Rating:

4.0

Different manager

Rating:

2.0

Customer service was great upon pick up. The manager upon the return wrongly charged me for fuel. I drove the truck 26 miles and put $15 in fuel to make sure I would be over instead of under. Also, the location charged $20 for returning after hours.

Rating:

3.0

I was waited on by Laurel and Hardy….. not bad guys just, well comical. But it was Sunday.

Rating:

5.0

Staff were very helpful and friendly. Great experience.

Rating:

5.0

Nothing

Rating:

5.0

At $.69 / mile I would've hoped for some sort of compensation for the last minute location change that added almost 20 miles to what we would've paid if we would've been able to pick up at the normal location that the reservation was originally reserved to pick up from!

Rating:

5.0

Great staff. Especially when you drop off. Those guys make your day .

Rating:

5.0

Friendly people

Rating:

5.0

Nothing

Rating:

5.0

I would recommend Uhaul to my friends. ⭐️⭐️⭐️⭐️⭐️

Rating:

3.0

When we took delivery of the vehicle the inside of the windshield had a thick film on it. I marked the vehicle as needing to be cleaned for this reason.

Rating:

5.0

Thank you for securing my property for 5 years rate increases every year but oh well thank you again U-Haul

Rating:

2.0

Having available the van I booked would be great, I’m really upset I had to rent instead a bigger truck that I did not need spending more money I did not expect to do

Rating:

5.0

The staff was very helpful.

Rating:

5.0

It was awesome!

Rating:

5.0

Everyone was super friendly and really went out of their way to help us. We can’t thank that shop, the employees and U-Haul for saving us when we needed it. Would absolutely recommend and come back again! Best U-Haul rental experience we’ve ever had. Thanks for everything

Rating:

1.0

Customer service was just terrible. Rude salesmen. Very disappointed

Rating:

3.0

truck has had a lot of wear- picked it up in pouring rain- wipers barely would suffix

Rating:

3.0

Vehicle I rented had some electronically controlled features such as the lights and parking brake. An overview of using the vehicle would have been nice instead of just handing me the keys and let me figure out how to use it.

Rating:

2.0

In one previous time, they did not have my truck. I had to go to the airport to get one. this year, the man at the counter did not want to give us what I had reserved because he said that the ruck was not going to be moving much. It made it difficult and uncomfortable for us. We reserved the truck and have done this for many years. The reservation was to be honored. He finally did it, but not very kindly.

Rating:

5.0

Painlessly easy in & out.

Rating:

5.0

I didn’t notice anything that needed improvement. My experience was excellent!

Rating:

4.0

Lower prices

Rating:

5.0

great people all around.

Rating:

5.0

These guys were very friendly and helpful to me.

Rating:

3.0

Take better care of your trucks. The truck that I had was absolutely awful to drive it was all over the road there was something wrong with the steering it felt like there was a flat tire half the time.

Rating:

5.0

Great experience. Knowledgeable, friendly and helpful. Couldn’t ask for more.

Rating:

5.0

Extend the loading ramp by about 2 feet

Rating:

5.0

My original reservation was for the location in Seymour. There was a power outage so whenI went to pick up the trailer there was no one there, no call or anything. I cancelled that on the app and was able to rebook at this location.

Rating:

5.0

Everyone was great, thank you

Rating:

5.0

Make sure no check engine light is on in the vehicle and Make sure there is no roaches in the back of truck and Make sure the driver side door shuts.

Rating:

2.0

Bad experience with billing. Indifferent support

Rating:

5.0

Thanks very much for the great service and value!

Rating:

5.0

Very kind and helpful!

Rating:

5.0

My wife and I had just moved from Kansas to Knoxville and circumstances required us to find available storage units on a Sunday. This U-haul location and Omar and Peyton were a godsend. They helped us out and we were able to store all our items in secure units and we could finally breathe sigh of relief.

Rating:

5.0

Very helpful and efficient!

Rating:

5.0

We appreciate the clean facility and Chuck’s help and willingness to work with us. This was our second time using this particular location and would use again in the future if needed.

Rating:

5.0

The guys down at U-haul Chapman highway. Here in Knoxville, Tennessee were very helpful and went out of their way to make us feel welcome.

Rating:

5.0

The units aisles should be made wider. You can’t get a26 ft u-haul down the aisles and to have to unload the uhaul away from the unit took more time then needed. Somebody should have let us know to back into the alley where it unit was. It would have been a much smoother experience. Omar was great to us with both truck and trailer returns as well as the first unit check out.

Rating:

4.0

Guy inside made a comment to my husband when we were moving out that he was 30 minutes late for his trailer rental pickup. He had just worked 10 hours then drove 5.5 hours to get there. I think they need to be a little more considerate…

Rating:

5.0

The staff was amazing

Rating:

5.0

the price was way to high for a 10x10

Rating:

2.0

Didn't know about this 20$ convince fee I just saw an the last time I got a truck about 2 months ago I paid up front for so many miles an then what I didn't use I got back I feel like uhual just found a way to take 20$ from me cause I dropped the truck back off during hours wow way to pull a fast one uhual. Most times I would go to the facility an employees were rude etc Chuck the Mgr was always nice however other employees were not as helpful or as nice until the day I moved out if they didn't want my business they could have just said so I can only pray I don't need uhual again in the future also I these text msgs I got from uhual are very delayed I am just now seeing most of these an they say they came through on Monday hmm I've never missed a text msg before this is bull crap not real happy but hey what can one really do clearly not much enjoy

Rating:

4.0

Could have been cooler, temperature in building was a little warmer than it should have been.

Rating:

2.0

The guy that closed that evening was a complete jerk he wouldn't be working for me treating customers like that

Rating:

5.0

Thanks so much! Very helpful and friendly staff.

Rating:

5.0

I really like this facility.

Rating:

1.0

All around horrible experience

Rating:

3.0

Parking and traffic were pretty bad. Employees and customers would park in the middle of the lane and block everyone else in. Units themselves should have LED lights. Not very bright inside.

Rating:

3.0

Everything is was good. Employees could be more helpful. Eating food at the register, not in a hurry for anything. Waiting on someone to help me took a while. Lazy 😕

Rating:

5.0

Had a unit for 6 yrs definitely never an issue, even borrowed a uhaul truck 2x never an issue either returned after hours easy process...always very helpful and nice staff. Thank you

Rating:

3.0

Kept losing my credit card information link for auto payment resulting in late charges.

Rating:

2.0

My experience with this location started after a 2 day drive across the country in a U-Haul truck. I had a reservation for a unit in advance and I showed up on time. The manager of the location was the person working on a Sunday. I told him that I had a reservation for a storage room and he immediately told me that I didn’t. He looked at the computer and found it. He was very aggressive and dismissive. Upon move out, I again spoke to him and he was very rude. I asked him about moving out to which he told me he couldn’t help me and that the guy who was pumping propane would be in to help me sometime. I waited for a long time and gave up. Another customer came in while I was waiting and gave up too. I completed the move out online. The employees at this location are rude and unhelpful. They have equipment parked all over the place, making an already tight driveway almost impossible to navigate in a U-Haul truck.

Rating:

5.0

Fast and friendly service! Would definitely recommend.

Rating:

3.0

Seems like they are short on staff.

Rating:

4.0

Quicker than most to complete the move-in process and friendly service

Rating:

5.0

Omar made our experience exceptional. He was very helpful and made us feel very welcome

Rating:

5.0

N/A

Rating:

4.0

Maybe add more mouse boxes in the back before renter puts their items in the shed. The mice were a huge problem in our boxes. Dropping everywhere. Still going thru our things to see what was damaged. The business side of things was easy and great to work with.

Rating:

5.0

Chuck needs a raise. He went above and beyond to make sure that I was taking care of.

Rating:

5.0

super helpful staff. easy access to my unit. enough space to drive the truck or trailer through. Wish they had more front counter help.

Rating:

1.0

I arrived just before closing time on Monday, August 16, 2021. The girl who was working at this location had already locked the door BEFORE 7pm, so she closed EARLY and was basically hiding in the back waiting for me to leave. She waited until I started walking back to my car, then she trotted to her car, got in and drove off. I had to wait until the next morning to unload my trailer - and as it turned out it RAINED ALL DAY on Tuesday, so my son and I got completely soaked while unloading the trailer. If the girl who worked the night before had kept the location open until the ACTUAL closing time, we could have unloaded in beautiful, dry weather. Once we unloaded the trailer on August 17, 2021 I went inside and told the guy who was working that we were dropping off the trailer. He told me where to park and unhook it, then came over once we'd unhooked it and he looked in the back end to confirm that the furniture pads were inside. He had other trucks to get moved, so he said he would close out my rental and send me an email. He did NOT do that, and Uhaul tried to charge my credit card for additional days because they showed that I didn't return the trailer until August 20, 2021. So because this location happens to have lazy, unorganized employees who apparently don't care how poorly they perform their jobs, your records show that I had the trailer through August 20th when I actually dropped it off EARLY. So instead of CHARGING me you can GIVE ME A CREDIT!!

Rating:

5.0

I will always return to u-haul for future needs. Thank you for your kindness.

Rating:

1.0

There is rat poop and urine on everytI own now, including my matress for my bed. It stinks like urine and the poop is everywhere. I am disgusted and will have to throw awy a lot of my stuff. I am furious

Rating:

5.0

Actually everything was the worst. By the time I arrived at the storage facility I was beside myself. After almost not getting a truck that I had reserved over a month ago it was never assigned to me. They found me one. But unbeknownst to me this one did not fulfill the original requirement for a free rental of one month. I had a melt down on the rental folks. They finally worked something out with me. But the truck rental people over charged for mileage because of there screw up.

Rating:

5.0

The two gentlemen that helped me were very friendly and helpful. I went in to get my unit and key right at closing time. They still helped me and were very nice.

Rating:

4.0

Probably not something they can control but our unit had mice. The were dripping in most boxes even though we had not stored food. The units are near the woods and I don’t know how they could control that but it was unpleasant unwrapping boxes and we even threw a few things away.

Rating:

2.0

The man who checked in my wife for the storage unit was extremely rude. He was cursing in front of her about a situation with a co worker. Then during the middle of their conversation started texting, who we assume was his boss and said he was going to give her a piece of his mind. I chose this facility because I assumed it being u haul that it would be up to date and nice. But, the unit has duct tape on the insulated ceiling and water stains on the ground. If it wasn’t for the fact that I only had helpers for one day, I would have went somewhere else.

Rating:

5.0

All services were great! Units nice & clean, will highly recommend . Thank you

Rating:

2.0

We have used UHaul storage service numerous times before but unfortunately our storage experience at this location has been the worst. We only stored our belongings in the two units for a little over two months and were horrified when a large amount of rat feces, nuts, almond, flakes, hard candy and chewed up fabric were found on the outside and the inside of many of our boxes and some bags on our move-out day (We did NOT store any food items in our boxes). It's clear that the rat poison (the black box) placed inside one fo the two units did not deter their activities too much. Having said that, I am almost certain that the nuts, almond flakes and hard candy were from other storage units as some other customers might have stored these prohibited items. It has been a tremendously stressful process to go through each box and to clean up all the rat waste and chewed up debris before placing them into our new home. Perhaps this experience has taught us that the risk of rat activities is rather high in drive-up units. Lesson learned and hopefully we will plan better accordingly next time.

Rating:

5.0

Chuck is the man outstanding and friendly customer service

Rating:

5.0

Very helpful staff. If we ever needed storage again we will definitely come back. They treat you like family here, always willing to help in any situation. Omar he is the best! Goes above and beyond! We are going to miss him and his smiling face. Best wishes for the future Omar.

Rating:

5.0

The man that helped us was absolutely AMAZING!!! Super sweet and very helpful!! He knew exactly what truck and storage unit would be best for us. I would definitely recommend your business to anyone that needs it and send them straight to him!

Rating:

5.0

Had miscommunication with the place I picked up my uhaul truck as to where I was to drop it off and get storage, but after that got straighten out it was fine.

Rating:

5.0

The termination of my rental was easy. The gentleman there looked at the unit after I emptied it and gave me a zero balance receipt within a few minutes.

Rating:

5.0

Thank you for great service and friendly personnel. I never had any problems with your facility in the 13-14 years of renting storage unit.

Rating:

5.0

He went about & beyond to help me GREAT CUSTOMER SERVICE SKILLS

Rating:

5.0

Very knowledgeable and helpful employees. Highly recommended for positive experience.

Rating:

5.0

The staff went above and beyond to help me out. Great staff

Rating:

5.0

Tony and his employees are awesome!

Rating:

5.0

U haul helped me get it done quickly as possible

Rating:

3.0

When I came to unload truck i had to wait while worker slowly cleaned vehicles for 45 minutes. No hurry no sense of urgency didn’t care that myself and another customer was waiting. Then had a bad attitude when giving him my information. Other than the employee it was a good experience

Rating:

5.0

Staff are superb and will definitely recommend them to others

Rating:

5.0

Very helpful and nice. Great customer service!

Rating:

5.0

The manager Karen was very helpful and friendly. She was attentive to all of my storage needs.

Rating:

5.0

Very professional & helpful!

Rating:

5.0

My brother and I are very satisfied customers. Will continue to let U-haul take care of our storage needs! Thanks U-Haul, Phyllis

Rating:

5.0

Nothing but helpful and accommodating.

Rating:

1.0

I was told that I was getting a 15% discount, 30 days free storage, and storage would only be 68 dollars a month. I was given one location to store things, but had to go 9 miles away. Awful.

Rating:

5.0

Very professional and friendly. Very helpful with suggestions for storage. Highly recommended!!

Rating:

5.0

Nice place and was treated nice

Rating:

5.0

Guy was very helpful and polite

Rating:

5.0

super manager and staff!

Rating:

5.0

Excellent service ,rented truck and unit very clean and staff was amazing

Rating:

5.0

We are pleased with Uhaul...always. We have used this location for yrs. The man who helped us was very knowledgable professional and friendly. Forgot his hame sorry! (He is military or x military).

Rating:

5.0

Both gentlemen on duty were very helpful and we would refer this location to others.

Rating:

5.0

Great service

Rating:

5.0

The entire team at this U-HAUL was very polite!!! I was scheduled to close on a house 3 days after my payment was due and they worked with me so I didn't have to pay for the whole month.

Rating:

5.0

Great

Rating:

5.0

Everyone was helpful and nice and when I was moving in the employees came out to check on me. I would recommend U-Haul to anybody and the prices were reasonable.

Rating:

1.0

Unit was up for auction on 6th it was paid in full on 5th. My unit was AUCTIONED! The "owner" Tony was a rude smart as to me. I WILL NEVER USE UHAUL AGAIN I'VE BEEN ROBED & VIOLATED! MOLD EVERYWHERE

Rating:

5.0

Workers were friendly and helpful

Rating:

5.0

It was a good experience.

Rating:

2.0

I was VERY frustrated with the experience. The communications from the facility manager were not good and ended up costing me over $180 for a month's rent.

Rating:

3.0

Thank you.

Rating:

5.0

Sure the facility was what you would expect from a storage and rental facility, but what set the Chapman Hwy. location apart was the staff. They were all extremely helpful and accommodating.