Everything was exceptional on both ends! Cannot beat U-haul.
Moving Truck Rental in Knoxville, TN at U-Haul Moving & Storage at Chapman Hwy
Moving to or from Knoxville, TN 37920? Get FREE truck rental rate quotes at U-Haul Moving & Storage at Chapman Hwy.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage at Chapman Hwy
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Knoxville, TN.
Cargo vans and pickup truck rentals in Knoxville, TN
U-Haul cargo van rentals and pickup trucks in Knoxville, TN are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Knoxville, TN 37920. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Worst customer service I've experienced in a while. Said that was not our drop off stop when it was. This was verified by Alcoa Hwy store. Instead of offering to assist and find out what was going on, the person there - whose name is Tony - told us if we left it, he would charge us double. No offer to help at all. He didn't want to deal with my husband and me at all. We were late returning truck, but the Alcoa GM was very understanding. I would highly recommend speaking with Chapman Hwy store and teaching this Tony gentleman how to deal with customers. Totally unprofessional
Easy process, friendly staff.
I rented a truck last Saturday 10-31-20 my route was short so no gas was needed to put back in the truck. I rented one today same EXACT route & when I returned it the guy said I needed to replace the gas or be charged $7. I looked at that gas hand & it was at the same place when I got! I hope those $7 help him! NOT HAPPY AT ALL!!!
Deals on rates sometimes
Very fast check in with no problems.
Went to take back got there at6;58 closed online said open till 7 we did the online return looked for drop box for 15 min then it had a sign saying box broken not to return
nothing at all, best experience with u-haul i've had
I originally ordered a truck from the gap creek market 2138 Kimberlin Heights Rd kimberlin Heights, TN 37920. When I got there, the individuals had ZERO idea on how to get into the truck. So after waiting for over an HOUR They told me they didn't know how to use the mobile app and that they couldn't help me they suggested that I go somewhere else. So I went to the Chapman Highway location. Everyone was great and the rental went very smooth.
Work on answering phone calls more promptly. For those of us who don't want our credit card info floating around the web, phone calls seem safer...but certainly not quicker. Other than that, the service was great; and I was given two extra hours without requesting it...thank you.
How do you guys only have one guy in there on a Saturday morning?? People were renting all kinds of gear for the weekend and he was scrambling everywhere. It took 3 times longer to get in and out of there as he hooked up everyone's tow. I checked in on line and it still took 45 minutes to get checked out of there with the trailer.
When we rented the equipment the associate who was verbally interested in the fact that he was closing in less than 30 min said to download the app and just click on return when we brought the truck back. "it's easy" he said. So I did just that. We returned the truck and dropped the key in the box before 10pm. I then opened the app to return the vehicle and found that I needed to upload photos of the odometer and inside of the truck. The could have easily been mention during the app discussion. Oh by the way you will need to take these photos and then drop the key in the box. Not that time consuming. When I was unable to complete the return I begin calling your toll free number. After being on hold for 15+ minutes I chose the chat option. Kathryn was most kind and understanding, she noted that we should not be charged the additional late fee. Today I receive a call from I'm assuming the manager at this location wanting to know why we felt we shouldn't be charged. He continually kept making a point that I should have know that the odometer reading had to be entered. I said no I wasn't aware, had someone told me that I would be happy to do so. He said that they didn't have time to walk people through step 1, step 2 and so on. He said he had refunded the late fee and I thanked him. However he went back in to his spiel about why I didnt understand that the odometer reading had to be entered. His next line was never mind I gave you the refund this is done. I said so you have nothing else to say and he ended the call. WORST CUSTOMER SERVICE EVER!!!!! I have rented from uhaul on several occasion but rest assured it will never be from this location again. This was a last minute, emergency move that had to be made, we had no choice but to rent something. His lack or true concern, respect and willingness to understand that the consumer is trying to explain that just a few short instructions would have made this entire experience easier and more enjoyable. He needs to consider a different occupation where he doesn't have to deal with the public.
It was fine. Easy in, easy out. No problems.
Dirty truck inside and out. Mechanically did not run well.
Nothing, the manager was so nice and helped us with everything. Great experience
Adding an additional employee to improve customer service / wait time, answeringphones, etc...
I scheduled my pick up time for 9am and no one was there to even open the store till 10 am, put behind my entire day of moving and the people who took time out of there day to help me move. There were also about 6 other customers waiting to get there reserved uhaul as well, and one of them told me the same thing happened to him last Friday when he tried to get a uhaul .
i was told the day before i picked it up that mileage would be 0.69 and when i got there it was 0.79
Personnel were very helpful and friendly.
I returned my 6 x 12 cargo van at 8:30 pm. the return lanes were already filled with trucks and trailers, leaving no real room for me to leave my unit. Increase the space for after hour returns.
The after hours trailer drop off should not be behind the main building. Once you turn the corner to the rear you are trapped if both lanes are full of vehicles. Backing a trailer up around a corner is challenging to an experienced driver. I can't imagine what it would be for someone without my skills. My recommendation is to provide after hours drop off to the front of building. I know they want to have a lot of equipment on site for rent but I think they can rearange things up front to make it more convenient and safer for after hour trailer drop off. I won't be using that location after hours again.
Very nice people
Online check in took nearly half an hour. Even the guy working there seemed annoyed with how long it was taking. Plus, you guys overcharged me. I was told I drove the truck 25 miles, which simply wasn't true. I have photos to prove it was actually 19 miles, however I didn't feel like arguing over $6 with the guy working at the time. After getting my receipt, I realized the starting mileage was wrong and that was being charged for 6 miles before I even left the lot.
Very personable staff
They were very friendly and efficient in their work. Treated us like family.