Trailer Rental & Towing in Knoxville, TN at U-Haul Moving & Storage at Chapman Hwy

2702 reviews

7200 Chapman Hwy   Knoxville, TN 37920
(N Of John Sevier Hwy 2 Blocks N Of Walmart On Chapman Hwy)

(865) 573-5582

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(865) 573-5582

7200 Chapman Hwy
Knoxville, TN 37920
(N Of John Sevier Hwy 2 Blocks N Of Walmart On Chapman Hwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Trailer Rentals

One-Way and In-Town Local Rentals in Knoxville, TN 37920

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Customer Reviews

Average Customer Rating

2702 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
5.0

Keep your crew abs augment them as they should be. Current employees are awesome.

ALAN S. 
Rating:
5.0

I have NO issues with this location; however, I do have issues with U-Haul corporate. Waiting until 6 PM until the night before pickup to confirm the equipment is available is too late. It's stressful and made the experience uncomfortable. I never received a call by 5:30 so I called instead. When I did, I found out my preferred location wouldn't have the equipment and I'd have to drive 30 minutes to another location instead. I mentioned that I would likely be late but that information was NEVER conveyed to the pickup location so they almost canceled my reservation. Additionally, each time I called U-Haul (several times that week) I was directed through a maze of phone trees, hung up on by the computer, and had to wait at least 20-30 minutes to talk to an actual person. Trying to call the actual pickup locations just redirected me to your corporate phone system, which was frustrating.

KIRK L. 
Rating:
5.0

Great staff! The GM isn't very customer service oriented, he is quite blunt and impersonal and borderline rude. The rest of the staff is A+ AMAZING!! Will totally use this location again, yet I will make sure to not work with the GM just the regular staff. Thanks!!

THOMAS A. 
Rating:
5.0

The staff was very friendly and helpful. It was a good experience. Easy and efficient.

JULIE S. 
Rating:
5.0

It was smooth for us

JEFFREY D. 
Rating:
3.0

Better personnel. Check out guy was abrupt and unhelpful. Will not recommend. Large guy in bucket hat and razor glasses.

JUSTIN B. 
Rating:
4.0

N/A

John H. 
Rating:
5.0

The manager was very professional and now we will be back thank you

PATRICIA F. 
Rating:
5.0

The gentleman at the counter was awesome. very informative, helpful and friendly. The truck I rented was perfect, very clean and in great condition.

WILLIAM B. 
Rating:
5.0

Have smoke-free trucks available for non-smokers.

DAVID G. 
Rating:
4.0

When checking out, your procedure is to use a smart phone to check in if after hours. I like many people do not have a smart phone, so doing this is a major problem. I was going to be charges an extra $20.00, just because I could not check in on line. Since I was unable to return vehicle before closing time and a coupe of hours after check out time, I kept the vehicle until morning and occurred an extra day's rental.

JAMES M. 
Rating:
1.0

Rude and Untrained. Waited forever and they were all high as shit.

Steele W. 
Rating:
3.0

Very friendly people. Computer issues on pickup and drop off Had to wait a very long time.

LEWIS M. 
Rating:
3.0

The equipment worked well but was very dirty inside the cab and smelled awful. Could use a good cleaning inside. As far as turn in, we turned in on a Saturday. Only one person staffed inside. It was a Saturday... There were 5 people waiting in line when I got there Saturday morning. Need to have more on staff but understand the work crisis situation right now as it is very hard to get anybody to work nowadays when they can sit home and collect unemployment.

ROBERT L. 
Rating:
4.0

Only had 1 person working, so had a long wait along 4 others. The man was really trying to handle everything as quickly as possible. And very nice. They needed more help.

SANDRA A. 
Rating:
5.0

Nothing

Kate E. 
Rating:
4.0

The UHaul located on Kingston Pike had TERRIBLE customer service. I called to reserve a UHaul Truck and spoke with a representative named Toma. 3 days later when I arrived to pick up the truck, I was informed that no reservation was on file and that I only had a quote. I was also informed that they did not even have a 15 ft truck, which I had explicitly reserved while on the phone with Toma—check the recorded phone call. The Kingston Pike location did not try to provide any help or solutions for me. I had to call the UHaul in Chapman Highway and luckily they had ONE 15ft truck that I could reserve. I had movers coming to move things out of my apartment in less than 30 minutes. This situation could have been worse. The Kingston Pike location needs training in customer service as well as how to competently reserve trucks for customers. I had hired movers for a specified time period and I almost did not have a truck due to their incompetence and lack of professionalism. Thankfully the Chapman highway location was the complete opposite as they were competent, courteous, and able to assist me in reserving a truck.

Jamie T. 
Rating:
1.0

Horrible location with poor customer service

DANIEL C. 
Rating:
5.0

Chuck answered all my questions and made this rental easy and quick!

WAYNE P. 
Rating:
2.0

It's ridiculous how much I got charged for just a couple of hours.

Jennifer W. 
Rating:
5.0

It was indicated that the gas tank was "full" on receiving the truck, but when I got in, it was about an 1/8 tank less than full. While I only drove 25 miles, there was no gas station close to my new house or the drop off location and I would have had to drive more miles to access one. It was frustrating to get charged so much for gas when I overfilled the tank last time I rented a truck.

LINDSEY C. 
Rating:
4.0

Would have been great to leave the truck at a location closer to our destination instead of having to drive the truck back to the rental locations.

RENEE H. 
Rating:
2.0

Disrespectful staff and terrible customer service. No concern for customers health (not following contactless protocols).

ALLISON E. 
Rating:
5.0

This location has been my favorite for rental needs for many years. Tony is an excellent manager, the best I've met at any U-Haul location. The staff is well-trained with attention to detail, professionalism, and courtesy .

JAMES B. 
Rating:
1.0

We found needles in the truck and battery was dead.

CANDICE M. 
No reviews have been submitted for this location.

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