Before I booked, I called to see if the truck had a ramp, I was told yes. When I got to my destination to load the outdoor kitchen station no ramp. I had to drive back to uhaul and rent another truck and after all that, they charged me the mileage from the first truck in addition to the second truck totalling $79.00
Leslie JCustomer Reviews for U-Haul Moving & Storage at Greenbrier
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was not given the full return instructions and Regional was being understandable.
Jacqueline BNext time give all information about charges because I feel like I got robbed.
Qiani AFriendly service- at pickup and return- Even when the store became crowded and there was 1 associate- they stilled remained friendly/patient and attentive to each of us.
Valencia EBest experience with uhaul to date. Location seems perfectly managed.
ALEXANDER PEverything was excellent
raymond lThe staff is friendly. The mobile app pick up and drop off allowed me to perform by myself and I had no long wait time. Quick and easy. I will use this service again.
VALERIE BA better way to upload pictures and the pricing for miles is expensive
Ronnie SThank you Collin!!!!!!!
O CThe installation itself seems fine. However, I set up an appointment at 11 am. I arrived about 20 min early. They didn’t get to my car until 1 pm. So rather than an hour, I was waiting for 3 hours. They told me a previous install was taking longer than normal when I arrived but it was a 40 min drive for me to get there. I wish they had called and changed the appointment time to later. I used up half my day waiting around. They apologized for the wait but that was it. A few bucks off the install would have gone a long way to making me feel a bit better about losing my Saturday.
GRAYSON LConvenient and Superb Customer Service!
David SDon't. Fix nothing that's not broke.
Timothy MExcellent staff and the vehicle was superb
Kiea EGreat customer service!
Hadi MMy family only uses your location for truck and equipment rentals. I received the best customer service anyone could ask for and I'm a Customer Service Supervisor! Thank you for always making our rentals a stress free, pleasant experience.
Heather SCustomer Service could be better. Associates should not assume that all transactions are the same, or rush to complete it. Also, Associates don't like to give print out for transaction. While some people don't care about copies, some of do.
Lawrence LEverything was easy and great service.
VICKIE JNothing
Deloris OIf I have to pay for mileage, I should be allowed to pick where I pick up the vehicle. I wanted to pick it up 2 miles from my home, but I was told I had to pick it up at a certain location which forced to to pay for an extra 10 miles. I asked if the vehicle could be moved to my requested pick up location and was also told that was not possible. Please fix this.
Anthony WI always get excellent customer service.
JANETDENISE SI enjoy the friendship there
Linda SVery easy and in the whole process
javon aCollin was my UHaul Agent & I have only GREAT THINGS to say about Collin! Dedicated Work, Smart, & provides Extraordinary & Personable Customer Svc. Thank you, UHaul, 664 Woodlake Drive, Chesapeake, VA. 23320
Diana WVehicle was fuel light will stay on after putting gas in truck , also transmission need to be check because , because it kept being hard to pick up on gears, and burned a lot of gas for a gas safer truck, l had to put $210.00 worth of gas in the truck to go only 521 miles, I feel that was too much money that I should of put in the gas tank and I should get some kind of refund, your need to look in to this I have driven long distance for years, and have never spent this much in gas going From VA to MD.
brenda cLooks great!!
pierro tThat 1.89 a mile on the weekend is crazy!
Rashad LThey really helped me out. Had already purchased a unit, but it was to small. I was able to get another unit with no problem.
Chris M | First ImpressionsBecause of the way, I had to keep bringing truck back to get extensions on rental. plus I was told I could only have the truck for 3 days and if I wanted it longer I had to unload and bring it back to get a different truck. Not good if you're trying to get renovation done and need a place to put furniture.
CARLYE PCollin always provides exceptional customer service. He is a great asset to your company.
Stephen PThe staff was very friendly and helpful in setting me up with a u-haul
DANIELLE AAll good
Jose GNothing the guys was excellent
Jewel SExcellent customer service. Young man at the counter was very helpful and he was the same person that helped me on the drop off on Sunday at 4:45PM
Spencer HReturning the truck and the process on the app was too long. App didn't work. online didn't work. Thank goodness there were three of us there and we all worked together to get it done.
Tina PIt’s great and nice staff.
Qiaoyan LIt would be nice if the uhaul did not smell like urine while I use it to transport items that I am going to put in my house.
Shawn PVery busy location that needs more employees.
Subeh MA lot of hidden fees
CHARLIE AWas charged for gas although I filled the tank up before turning the truck in.
Russell SGreat job!
Arielle AI can't think of anything. I am a frequent customer and I get the same personal experience every time.
Robert SThe thickness assigned was apoornrelection of the U-Haul brand. Steering wheel has chunks of the grim missing and was "repaired" with electrical tape. The drivers-side door did not close properly and the window crank handle had missing parts that made it difficult to raise and lower the window.
Scott BThis U-Haul facility was great but the locations I used in South Carolina to rent the equipment to come up to Virginia were absolutely awful, sent me to three separate locations to get a truck I reserved days prior, so unorganized and slow it was an absolute nightmare. As well as the truck I was given had multiple issues with the ramp and I almost broke my foot when the ramp pulled out too far and did not have a safety precaution to prevent this. Would never recommend U-Haul again and wish I could go back in time and go with another company.
Josh P | First ImpressionsI have always had public storage over the years and switched to uhaul. Best place ever to get storage. It was clean and it didn't smell old and moldy like some. And the best part is they don't constantly raise your rent! Will never get storage from anyone but uhaul!
Kathleen L | Overall ExperienceEasiest way to get a storage unit. First time doing it, and it was incredibly easy and seamless.
SHANE N | Online Move InBest place ever to rent a storage unit from
Kathleen L | Overall ExperienceThe second lady was helpful but the first person I spoke with, a man was not. I left Detroit and U-Haul there put the wrong drop off location and the man was telling me to call or take the truck to the location listed on paperwork but i had an email from uhaul that said location I was at and spoke with phone Rep at U-Haul which reserved it. I moved from Detroit to Chesapeake, why would I want to drop off a truck in another part of Virginia??? I called the number he gave me and was on hold for awhile. The lady came and heard what was going on and called for me, got right through. If she had not helped me I would been figuring out how to drive to another part of Virginia I never heard of to drop off a truck. So I'm grateful for her help. I don't remember her name or if she was the manager but she wasn't dismissive like the first guy .
Peggie J | First ImpressionsExcellent customer service Autum was great
Leighann W | First ImpressionsU-Haul always comes through keep up the good work guys.
Steven W | First ImpressionsAutumn and her team were very professional and polite, I didn't have to wait and was greeted with a smile as soon as I walked in. Thanks again!
SYDNEY J | First ImpressionsStaff was super friendly and went above and beyond for me, definitely coming back to this location next time moving needs arise.
Joshua S | First ImpressionsAutumn and the team always take excellent care of me when I come in... thanks for being so consistent.
Adrian S | First ImpressionsOnly problem I experienced was a leak in one of my units.. it damaged my mattress, but the staff (Autumn) showed me what I need to do to resolve the issue.. She is AWESOME!
Holly H | Overall ExperienceI love renting with U-haul because the experience is always easy. Life is already hard, no need to add to it. Thanks U-haul!
Kristel H | Online Move InThe staff was very friendly kind and helpful and the storage was very convenient to me.
Dorothy C | Overall ExperienceThank you U-Haul for being number one in great service
Regina C | Overall ExperienceTop rated business and staff
LARRYKENNETH R | First ImpressionsThe people where super helpful!!!
whitney f | Overall ExperienceMy items were completely filled with huge spiders and spiderweb’s. The roof was coming down which allowed dust to cover my items.
Carma G | Overall ExperienceAll was Well and the Best! Very Trustworthy.
Pamela F | Overall ExperienceVery good job!!! This young lady was so professional and help ful.Thank you so much,
MERTON L | First ImpressionsEverything was great the only thing was that due to bad weather because of the hurricane the power went out and equipment went down. I feel like you guys should have a back up generating on sight
Evamarie C | First ImpressionsThere were too many bugs in the storage unit that got into my items
CHRISTINE F | Overall Experiencethick layer of dirt on all my belongings and lots of roaches!
Caitlyn H | Overall ExperienceNo complaints. Storage unit served it's purpose for us.
A-1 i | Overall ExperienceGreat service. The GM was excellent to deal with on an insurance claim. Great team at Greenbrier
Leonard L | Overall ExperienceThe manager went above and beyond expectations. My situation was a difficult one and they worked very well with me.
Anne B | Overall ExperienceThe process of getting a storage was fast and easy, to be able to drive up to the storage and load it with a big Uhaul truck and still have enough space was awesome!!!!
CHRISTINE F | First ImpressionsThat crew of ladies there rock!!! EVERYTHING WAS AWESOME.
Arthur M | Overall ExperienceAlways has the storage or equipment I needed.
Pam K | Overall ExperienceEveryone at this location were so nice and friendly. All of the employees and staff were always available when I had any questions or concerns.
Christina C | Overall ExperienceThe staff at Greenbier U Haul are the best the sre the nicest people around.
Andrew S | Overall ExperienceOutstanding service and hospitality. Highly recommend to anyone that needs your services
Arthur M | First ImpressionsThey are constantly busy. They will take your name and number.They will call you back, when something opens up. I also constantly looked on line. Summur at the Chesapeake location was very helpful too me. She’s The Who took my information and saw through too the end I got what I need as for storage place especially for time in moving my furniture out my house for getting for remodeling my home. Cecilia!
Cecilia S | First ImpressionsStaff was very friendly and helpful.
Marvin A | First ImpressionsReally liked that uhaul provided a lock for free.
Seth H | First ImpressionsI was actually looking at using a competitor, but after an AWEFUL customer service encounter with the competitor I decided to call U-HUAL. From the moment the call was answered to the time I completed my paperwork at the office the customer service has been explementary. Everything was explained to me in detail, no questions, no surprises, easy peasy. I even got a larger unit than I was looking at the competitors place at a cheaper price and better access hours bonus! U-HAUL wins my business and my recommendations, all because the competitor uses a call center and those folks do not know the policies/program, wouldn't/couldn't answer my questions and could care less about me as a customer.
jock t | First ImpressionsWe love this Uhaul location, mostly because the staff is so professional & knowledgeable . The staff ( especially Krista, Summer, Autumn, & Christy are so VERY helpful & efficient, if they tell you something, you can believe them. When we have had issues with incorrect information from other Uhaul locations ( even out is state locations), we can call the Woodlake location in Chesapeake to get “ straight answers”! Those ladies are true gems!
Jonnie A | Overall ExperienceGreat experience! Employees very knowledgeable Thank you all!
Adrienne B | Overall ExperienceThe staff there is off the chain and I'm talking about the store manager that steering Greenbrier the Caucasian one the one with all the tattoos Herring her friend they are very rude and very disrespectful I need you guys to take your time out to look over your cameras and you guys will see how they treat the the clients that's coming in your U-Haul services this is not the first time that I had a problem with your staff members over there at U-Haul they do not know that communicate and she was very rude to me when I went to close out my account I already spoke to a personnel about this a few days ago if you have any questions you can feel free to give me a call my number 502-907-9453 I will be able to feel you in with as many details as possible about my experience with you guys at U-Haul
ALLENDIA B | Overall ExperienceVery busy site, but the employees were fast, professional and courteous. Overall a great experience.
Pam K | First ImpressionsGreat staff
Versean T | First ImpressionsGreat service and very professional staff
Leonard L | First ImpressionsAlways professional and never a problem.
Edward L | Overall ExperienceThe mice and rats are terrible and have destroyed a lot of my things!
Andrea S | First ImpressionsThe internet system for truck pickup was horrible. I was not in the system appropriately because after completing the online prompt they said I owed $16 so the computer would not send me a code. I was delayed and ascertaining the truck had to call the 1-800 number and had people standing around to help me move my father's belongings from one jurisdiction to another. I arrived for the storage they said the storage unit was not available and they had no record of my reservation horrible horribleu
Yvette R | First ImpressionsHelpful and friendly staff.
DAVIDGREGORY G | First ImpressionsThe staff at greenbrier we're super helpful and engaging..keep them all!
Heather W | Overall ExperienceTiptop!
Charles B | Overall ExperienceImmediate help when I walked into the building. Fast, friendly service and was done with reserving online and out the door and into my unit in a timely manner.
Eric V | First ImpressionsThe young lady was very polite and friendly!
Pamela S | First ImpressionsTiptop
Charles B | First ImpressionsWe had made reservations on the phone when my husband went to the store they explained everything in detail and the price quote over the phone was different from our final payment because our first month storage payment was Free ...THANK YOU UHAUL
fred M | First ImpressionsEverybody at the location was extremely helpful.
Jauschua S | Online Move InVery polite and helpful
THERESA B | Overall ExperienceCourteous and professional staff.
Brian S | Overall ExperienceConvenient, clean
Stephanie R | First ImpressionsClean, safe, secure and professional staff.
Vanessa F | Overall ExperienceProfessional staff who answered my questions to ensure that my needs were met in a timely manner.
Brian S | First ImpressionsReally good facility and great to have the trucks & office right there. Very good & helpful staff.
Michael B | Overall ExperienceI closed the unit after 11-12 years due to the poor customer service. I will not recommend any one di business with your company.
DEBORAH L | Overall ExperienceThe owner was very helpful and knowledgeable. She was eager to assist her workers even while helping other customers and without missing a beat with either transaction. I will definitely recommend this location to anyone in the Portsmouth area.
Carmela G | First ImpressionsUnit was damaged in the ceiling area before we put stuff in it
Mark T | First ImpressionsIt was the ceiling in my unit that needed repair. I had the unit for a yr. I would have given it above average.
Monica B | Overall ExperienceI wish they remembered the woman’s name that helped me over the phone. Might’ve been Christine? She was amazing! She was clear with instructions. Polite and patient with me.
Jasmin T | Online Move InThe staff was very helpful and Corbin was awesome.
penny w | Overall ExperienceKrissy & Ronesha were some of most helpful ladies at this Uhaul location on multiple occasions no matter what the wind blew my way. Being from out of town, this was the first place I secured to store my things and I must say I’d never go to another location. They were friendly, amazingly resourceful and presented a customer friendly atmosphere that made me feel welcomed. I know Uhaul has good products & services, but Krissy & Ronesha are the reason I’d choose Uhaul overall. Many thanks to them ...
Chassidy Y | Overall ExperienceThe first month rent free was a wonderful incentive. Betty Riggins
Bettyann R | First ImpressionsVery professional
levell b | Overall Experienceoutstanding
Doug G | First ImpressionsVery Friendly and Knowledgeable
reginald j | First ImpressionsI am disabled and unable to stand for very long. The lady who waited on me was wonderful. She went above & beyond good customer service to assist me. I really appreciate everything she did to help me.
rosellen c | First ImpressionsI received the truck on E with no gas I had to fill up for almost $100 twice then when I returned it I get charged for not having a quarter tank. I believe that was so absurd. I payed just about $1000 for the truck and why did I have to fill it to a quarter when I picked it up empty? So stupid
William M | First ImpressionsRating is about my storage units: Office and grounds were clean. Staff was helpful. I would HIGHLY recommend the storage units be inspected before renting. Some of my items got wet / mold due to the unit next storage (according to office mgr. heavy rain.) My unit also had loose insulation hanging down. I needed to inspect the units (3) before renting. I was in a pickle so I rented sight unseen and didn't have the manpower to move out at the time.KS
Kathleen S | First ImpressionsFive Stars ***** Terrific service- Highly recommend this clean well managed facility and terrific service providers. Thanks so much!
Debbie M | Overall ExperienceAfter reserving our storage unit AND calling twice the day we were arriving once we arrived we were told there wasn't a unit available. We were told that since we didn't work directly with this facility they couldn't guarantee there would be anything available. I explained that while we didn't work directly with this facility the UHaul person that was helping us did in fact work directly with Corban at this facility when the reservation was made. After well over an hour they found a unit for us but there was no sense of urgency, there was very little communication as to what was happening. We had 3 carloads of people waiting to help us unload the truck as this was the first night of the holiday weekend and everyone had plans for the weekend but still there was no sense of urgency. In addition to that once we got the truck unloaded at pulled it out front it was 8:12 PM and the two remaining employees were getting ready to leave but because it was 12 minutes after closing they weren't interested in actually helping me get the truck checked in. They they told me if I couldn't figure it out they would check it in the next morning for a $20. fee! I did not get the vehicle checked in on line as the email I rec'd didn't have a link to do so so I took pictures of the truck, mileage and gas gauges and dropped the keys in the drop box. I was not charged the $20 fee thankfully but the entire experience once arriving at the Greenbrier facility was not good at all. Also, there was another customer there who had made a reservation and taken time off work to be at her appointment at the Greenbrier facility and she was told her reservation wasn't available either. Same story, she worked with a UHaul Rep that answered the phone for the Greenbrier facility after being on hold for 25 minutes and made her reservation for her. The employee's said that the system in place doesn't work because it doesn't accurately depict what is available it's just a guesstimate and that UHaul counts on people not showing up so they overbook. I feel like that's a terrible way to run a storage business when people are moving and counting on their reservations. I will tell you that our experience when returning our first truck and talking with Corban was extremely pleasant and informative and Corban was very attentive and helpful quite unlike the employee's when we arrived with a full 26' truck...
Karen D | First ImpressionsBelow average score is due to getting free storage for 30 days, was there less than 30 days, checked out at front desk when moved out, then received bill for almost $200. Called, location said computer glitch and sorry, don't worry about bill, they told me they fixed it. Now I'm still getting bills.
Jeffrey B | Overall ExperienceStorage was garbage full of bugs and rat turds
Trei H | Overall ExperienceThe young lady that checked us in also fixed an issue with the one way trailer rental.
WILLIAM K | First ImpressionsThe process was smooth and seamless.
CATRINA R | Online Move InRemoved my items from my unit and had rat and mouse faces and urine all over everything as well as nests in furniture, I had to throw away 50% of the contents after moving it out .
Joel E | Overall ExperienceThe U-haul staff was very helpful
Thomas G | Overall ExperienceBoth cost were very helpful I would definitely use you again
jacy p | First ImpressionsI am a business owner and I personally think that business owners should have 24 hour access with proven documentation
Chef J | First ImpressionsPolite, respectable,friendly personality willing to accommodate me in every way. Would definitely recommend this site to a friend
Unnaray H | First ImpressionsVery helpful
Shelton W | Overall ExperienceGreat experience. On new years eve there seem to be a lack of staff and longer wait which is understandable. During this hectic time manager Corben was very professional, polite and patient. Great job
EVAN N | First ImpressionsThere were RATS IN the storage units. RATS and RAT droppings/feces ALL over my clothing and throughout the items I stored. I HAD to move out IMMEDIATELY!! BY FAR the worst storage experience EVER!!!
Tracy S | Overall ExperienceThank you
Delores Q | First ImpressionsThe best outdoor storage unit ive used in the country.
Jonathan R | Overall ExperienceEvery thing went well!
Michelle G | Overall ExperienceAll worked together
Shelton W | First ImpressionsEven though i came 30 mins before closing, i was seemlessly shown to my clean and ready to go unit. Additionally, i was provided a recommendation for locks due to recent problems from other outdoor u
Jonathan R | First ImpressionsNice place
Terry C | Overall ExperienceLeaking ceiling from holes . Rat infestation. Horrible bugs all in my things. I will never rent nor recccomend U-Haul storage again
Tonya B | Overall ExperienceThe General Manager,at Greenbrier located was the best he help me with what I need to and I Thank Him so much!
Patricia S | First ImpressionsEveryone there was attentive and helped above and beyond the average. Will recommend this place to others moving here.
Marcus B | First ImpressionsVery long waits. Not friendly or welcoming to customers. Unprofessional conversations and complaining about work issues in front of customers.
Larnell M | Overall ExperienceThe staff is very patience and kind.
pamela m | Overall ExperienceThe free one month is not free. We rented a truck and rented a large storage on May 19 to June 21st and charged us for two months. From June 20 to the 21 charge my credit card $159. Thats for 2 days.
ryan w | Overall ExperienceEverything was great .
SABRINA E | Overall ExperienceThe service rendered to me was professional and efficient. Thank you!
Erica H | First ImpressionsNo issues what so ever. Attentive customer service and assistance.
Tracy S | First ImpressionsEverything is good
DMITRY S | First ImpressionsThe young lady at the counter was very helpful. I had to change my unit to a bigger one and she went out and checked it and switched it with no problem.
Tikea P | First ImpressionsToo expensive 84. For 5 x 10. Found storage for 50. for same size
CHARMIAN P | Overall ExperienceThanks you they help me with so much .they were outstanding. I can't say enough about that them excellent to little for them .I will ever one about them and thanks so much for the help Ms FRANKLI
Annette F | First ImpressionsStaff in both locations were extremely knowledgeable and helpful. Made the move that much easier
Shelley J | ReservationCorbin and Yolanda were amazing! Extremely helpful. The products were exactly as described.
Corey B | Overall ExperienceThe staff at Greenbrier is outstanding!
Karen H | ReservationFast and friendly service!!!
William F | Overall ExperienceGreat customer service and follow up.
Candace B | Overall ExperienceI had no issues
Ayana B | Overall ExperienceMalique was great! Excellent customer service.
Ann l | ReservationOutstanding customer service
MARVEN H | Overall ExperienceCheck in to get storage unit was easy and fast, clean and easy access. Return of truck was fast and hassle free. Great experience.
William F | ReservationAll accommodations and customer contact was of a professional standard. Thank you
Johnny G | ReservationWas lied to about prices ..it's rat turds everywhere and roaches...got overcharged when not due..was told different amount stories....when I moved out I was still being charged...when u cld to sayt
Pamela P | Overall ExperienceThe staff have always been helpful with my matters. They even made sure the storage was clean before I started using the unit. My experience with this location was beyond expectations.
Nicole R | Overall ExperienceEverything worked out great.
Alexis H | Overall ExperienceGreat personal experience. Definitely no problems. Thanx for all your services. Bob Wedin
Robert W | Overall ExperienceThe staff was the most unfriendly people I ever met
Oscar R | Overall Experience