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terry ausamaCustomer Reviews for U-Haul Moving & Storage at Hwy 14
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service!!
Herbert CollinsNo one asked me if I needed information about turning on or off the tow/haul function on the truck causing gas mileage to be very poor. As a matter of fact they did not ask me if I had any questions at all.
Anita DerusoNext time you say you are waving a few for gas of the rented vehicle do not charge the person for the gas.
Lakashma LockettWas a pain to fknd the bar code to drop off trailer
Charles GreerI’m sorry that I don’t have any review for this location because I experienced a tow situation but I gave it an excellent review based on my overall experience with U-Haul in general.
Latoria MaxieI literally travel across town to use this location when I need packing materials or trailers. I will continue to come. The staff is attentive, they are well stocked, and I've yet to have an issue.
Michael SonnierI nave used this place several times. It’s a good place no problems
BRYAN HANTZAll Good
WILBERT FRANKNice new facility, large inventory
CHARLES PERRYNot a thing
Clarence SamAll is well!! good customer service from Miss Prince
CHARLES BELLARDFriendly and helpful
STEPHEN PAUL SIMSEverything was awesome
Rozena ForemanFriendly workers
nicole keithGreat job. Everyone is always ready with a smile and a good word. I will definitely bring all my vehicles and always rent your trucks. Thanks for getting me fixed up and back on the road. God bless you guys and your family's.
Joe HammondQuick
Guy LohrGet off your cell phones, talk to the customers, and watch the full language.
Kay ChessonThe truck didn’t want to go in park nor in reverse it really needs to be service
Felicia BowersGood
Brent HargraveExcellent customer service!!
Michael ChenierIt was busy and they have expanded their inventory quite a bit. They were helpful.
Nanette CagneyExcellent store
MICHAEL HANKINSONMy experience was perfect as usual.
Michael ChenierAmazing service every time. The only Uhaul place I would ever use in town!
Bill HamborAlways kind and friendly environment and very fast in and out!!
Lakeisha GuilloryThese were some of the most unfriendly people I have dealt with. The whole truck rental industry has turned to crap. the trucks don't shift right, they have been so banged up that I am afraid they will charge me for others' mistakes. I have rented 2 trucks within a week. Not one location did a walk around the truck with me. They barely left their chairs to get the receipt and hand me the keys. If anyone else had trucks I would have gone with them because of how bad your equipment is. Unfortunately, because of the poor shape, nobody rents from Uhaul so it was our only choice.
TIMOTHY MORRISONIts been many time we use uhaul. 10 feet trucks runs good but 15 inches trucks need alignment. This was 2nd 15 feet truck we used.
Tahir SwatiSmooth process from beginning to end. Highly recommend!
Allen Arviei always use u-haul no problems never!!!!!!! great company i wish i had stock in the company!!!!!!!!!!! mr walker
charles walkerOutstanding customer service, and the professionalism from the employees were beyond reproach!
Heath WilliamsThe truck's check engine light was on for the entire rental. the truck made noises that were concerning. However, the employees at the location were excellent! Very helpful and quick. I have already recommended that location to over a dozen friends in case they have need of a rental.
WARREN RohrbeckThe service was excellent
SHIRNETTE DAVISYou are doing a great job!
Steven SpurlockRight front truck door latch would not secure Upon return the web site did not pick up location I was unable to check out. Hopefully I do not get charged return fee for not using computer web check out. Thank you
KENNETH WEBBWhen dropping off the trainer, we had to find the spot to drop off the trailer. There were several employees just walking around and wouldn’t direct me in the right way to unhook trailer. Also, I had to unhook the trailer myself.
kurt stonekingNothing
Roxanne CullivanDerrick Ellis such awesome help. I appreciate his people skills and his extra help. Guy which seems to manage the place.. always have done me superb!! thanks Guy and Derrick. twice I had to change trucks and twice they made that easy to happen!
Shelonda JohnsonN/A
Kylie BuchDidnt have no gas struck was shaking
TAKIYAH STEVENSGuys that hooked up equipment and unhooked are very kind and efficient. The office staff as usual, as with other locations I’ve frequented are reptilian at best.
Trevor KelleyThe tank was half full, which is where we refilled it to. Normally anything we rent is completely full when we pick it up from other vendors. We had to add water to the windshield washer compartment. It was basically empty.
Taner BrownExcellent service and love the people they made my moving and storage easy!
conley williams | Overall ExperienceI never visited the facility because i rented a U-Box. The person who contacted me at the Lake Charles facility was condescending and expected me to make arrangements to pick up it up.
David Bennett | Overall ExperienceI had 2 U-Boxes of construction tools & equipment shiped to the facility from an out of state location. I unloaded the boxes at the facility. The local folks were very accommodating.
CHARLES REEVES | Overall Experience