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MARK ACustomer Reviews for U-Haul Moving & Storage at Hwy 14
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. I reserved online a 20 ft truck but when we got there, there were no 20 ft truck only 26 ft trucks but the overall experience was great! I just want my free storage unit now. Lol!
MARK BShe help me understand why my account was charge more than it was supposed to be
Erica SI have rented from this location a few times and they have always been friendly and professional. I choose this location over others because of the service. The employees are happy and knowledgeable and eager to help. I always recommend this location and will continue to use it in the future.
Zachary NIt rained and our furniture got wet. That's why we rented a closed trailer.
Ricky JInterior of truck was horrible. Moved my furniture into a new home with new carpeting and had black marks left on the carpet from the interior floor of the truck. The truck had not been washed or swept EVER.
Travis SVery friendly
Kathleen AQuick drop off.
Chris MFriendly and easy to work with
Frank RHad a bad tire on the front driver's side. But customer service responded very quickly. Whoever assisted us on the customer service line was very polite and helpful
Todd AStaff very friendly and helpful
Dewey BGood people
Bill PKeep up the good work!!
Robert CWhen we went to pick up our rental, the employees couldn’t find the keys to our vehicle. Then once we recieved the keys to another vehicle I was called several times to search the vehicle for another set of keys that were lost as well. This location was not very convenient
Hollie EThank you for helping me
anass dFast and efficient return.
JOHN SIt was very hot and dirty. Workers were not friendly. Equipment was falling apart.
Kenneth LEverything went well. The cargo van was clean and operated perfectly. The staff was friendly and knowledgeable. The Apple Car Play feature on the van was a real plus for us. Overall excellent experience.
George SI have been using them for years never been dissatisfied with their service or their equipment
RAYMOND RUsed this location many times and will continue to use this location. Always friendly and prompt.
Jeffrey GThe people are awesome, but the system is crap. What is the purpose of reservations if they are never honored? This wasn't the first time. You reserve a truck and a furniture dolly yet leave with a pull-trailer (which is somehow more expensive than the truck) and no dolly.
Erich PAdd music in the store. It was too quiet and music brings great energy to any experience. Everything else was great!
Kyle MI went to the website to rent a 4x7 trailer. There were none available near me. I would have expected, and appreciated, if the 5x8 trailer I rented would have been at the same price. Then, I get there and even though the website had already confirmed the compatibility of my SUV, I am forced to buy an adapter to rent the trailer. Why didn’t the website catch this??? Everything about this rental felt very bait and switch. There are always ways to bleed customers of money but after this, I will bother to look elsewhere before blindly renting from U-Haul again.
Darrell MYour app needs major improvements
Alana TThis was not the location i chose. This location was 20 miles farther away.
RONALD BThe whole process ran smoothly!
Mark AEverything went well.
CHARLES CStaff was helpful and professional
Robert bAll employees were a pleasure to work with i had multiple issues (caused by myself) and they were more than willing to help they helped me with issues i had easily and gave me clear and concise answers and solutions all in all a great group to be able to have to work with you and a great group of people in genral would 100% recommend them to anyone else needing a uhaul trialer or flat bed
Bryce Pengine light was on
ALEXANDRA JQuick and easy, exactly what I needed and customer service was very helpful.
Maxwell SNight drop made easy,tho, no one was around !!
DAVID SI was not adequately i formed about the equipment return policy. In the process of dealing with an emergency I had to drop the trailer i rented to a different location that originally intended and got stuck with a $450 fee. No one at the store took the time to notify me about this portion of the policy, and upon being contacted by the branch manager about my report through customer service, I was met with an unjustly unprofessional attitude.
Jacob FClean and organized store
Miguel G5 Star ⭐⭐⭐⭐⭐
cameron CHello, my name is . I just dropped the uhaul off . When picking it up. I gave $200. The guy told me that I would get 120 back and I received $27 when dropping off the truck. I never got my $40 change from the $200 that was given
Byron SGreat customer service and a great location
John LWorkers are rude. Got charged for 50 miles that got told if I didn’t use all of them I would get money back then afterwards got charged a extra 45 dollars because the gas tank moved from the gas station to the U-Haul place which it moved not even 1/10 of the tank but got charged 45 for it.
KAOUGH AWeren’t rude but not inviting environment either.
Tina MGreat people
Kristian MVery helpful. Spoke great English which is getting rarer by the day. Enjoyed the experience with them.
Tommy BRenting the cargo trailer for the weekend was a quick process.
Kylie FExcellent customer service. Jason was so kind and friendly. Helped take car off trailer at no additional fee. Refreshing to be treated so kindly after an 18 hour journey
Marguerite GThe GM was hugely helpful when my Uhaul broke down`1,300 miles with 150 miles left. The team walked me through talking to the regional office helped me unload my car and switch trucks.
Kyle GContinue to do great customer service
Terry AExcellent service.
howard bGot a hole in the roof I from something was told a bullet I lost two tvs and a sofa set due to water damage
Joshua T | Overall ExperienceMy storages had rat and cockroach 🪳 in it's and rain in the storage had to though away a suitcase of good clothes away because they had dead mice in it. Also took pictures of the dead mice and cockroach in that's building. I fell at that's location and the staff didn't thank I was worth there attention. I hope the man that's own that's site would look into how poor of the management care about his victim or people that trust them for service. I fell on 7/5/2024. I'm am 68 year old. Thanks for nothing at this site.
CASSANDRA R | Overall ExperienceExcellent service and love the people they made my moving and storage easy!
conley w | Overall ExperienceI never visited the facility because i rented a U-Box. The person who contacted me at the Lake Charles facility was condescending and expected me to make arrangements to pick up it up.
David B | Overall ExperienceI had 2 U-Boxes of construction tools & equipment shiped to the facility from an out of state location. I unloaded the boxes at the facility. The local folks were very accommodating.
CHARLES R | Overall Experience