Customer Reviews for U-Haul Moving & Storage at Kingshighway

Rating:

4.0

Explain why the bill did not match the reservation amount.

Rating:

5.0

Kaley was awesome! Three customers in office and three more on the phone. She was so professional and nice. So polite and knows how to do her job!

Rating:

1.0

The ire on my trailer was messed up and shook my truck the 3 1/2 hour drive

Rating:

1.0

The wait was ridiculous

Rating:

5.0

Attendant was personable and helpful

Rating:

1.0

I am outraged that I drove 8 miles and was charged well over $50 for fuel. This is an outrage and I am going to be filing a complaint with the Better Business Bureau. I am a lawyer and I know my rights and I got royally screwed. Attorney Mike Lawder

Rating:

5.0

The young lady that checked me in was very friendly and professional.

Rating:

3.0

This U-Haul like the others I’ve used…1 person checking folks in which takes about 15 minutes while a line is forming.

Rating:

5.0

Not a thing.

Rating:

3.0

The rental process was slow, systems were down and the drop off location were wrong.

Rating:

5.0

It was seriously raining. The staff took care of everything. Thanks.

Rating:

1.0

I keep receiving emails for Monica Davenport. I am not her. I called and told them they were sending emails to the wrong email but I keep receiving them for this person. I am sure Monica would like to get the emails but she is apparently not.

Rating:

5.0

Customer service was good and everyone was helpful and nice.

Rating:

5.0

The young lady at the front desk did an amazing job! I think her name was Kaitlyn! Give that lady a raise!

Rating:

5.0

Friendly and helpful work team

Rating:

3.0

Greeted me and pointed where to drop trailer. Done and done

Rating:

5.0

Best service

Rating:

5.0

Everything was greatly helpful and appreciated

Rating:

1.0

The truck broke downnwithin 6 hours. I picked it up and went home to prepare for move next day and upon leaving truck broke down and refused to go over 30 mph. Upon taking truck back to lacation they were beliigerent and refused to provide a replacement and threatened to call police. They said i had to wait overvtwo hours for a manager to approve replavement truck thet refused to refund monet for two day renralbor anything. Plus they saud i used way more miles than actually used.

Rating:

5.0

The lady at the counter was excellent and the men in the yard are on top of it.

Rating:

3.0

Every staff member that we encountered at the Kingshighway location was kind, courteous, and helpful. The pick up and drop off processes were very easy. The vehicle was clean and had no issues. However, it was clear that the location is a fairly busy one and needs more staff. When we first went into the lobby, there were no staff to be found, and we had to wait a few minutes before finding someone. The gentleman who helped us was very nice and efficient, but he definitely could have used at least one other set of hands.

Rating:

5.0

nothing

Rating:

4.0

The boxes were a convenient and environmentally friendly option but they were not cleaned at all. Most boxes had visible debris (crumbs, bird seed, etc) that could have easily been washed out just by hosing down the boxes

Rating:

5.0

Everything was fine, keep up the good work

Rating:

1.0

The meter clearly was at 1/4 when I got the truck. I put money in the tank to return it at 1/4. They charged me 30 dollars for gas saying the tank had more gas in there before when the image clearly shows before and after are the same??? A whole joke

Rating:

4.0

When I got the truck it only had 15 miles to empty. Very inconvenient for the start of a looooong day to have to go get gas and then fill again at the end. Also made me nervous hanging out in the parking lot at night taking photos of the truck etc. Not really sure how else you could do it. Great customer service though.

Rating:

3.0

I had rented a pair of dollies in my booking. These dollies were not available to me when I picked up the truck which made the move harder than it needed to be. Also, the truck supposedly had a quarter tank of gas. When I turned the truck on, it had significantly less than that. I ended up having to gas up the truck in the middle of what was supposed to be a simple cross-town move which was a bit annoying.

Rating:

5.0

Always gets me in and out right away

Rating:

5.0

Thank you!!!! I felt very supported

Rating:

1.0

they read my gas tank wrong, charged me 7.50 even though i filled above the gas line i was supposed to.

Rating:

5.0

Nothing needs improvement. Customer service was excellent and so was the online interface

Rating:

5.0

Everything was nice and friendly. Thank you U-haul

Rating:

5.0

Above and beyond. Thank you to everyone.

Rating:

4.0

Both employees with whom we interact were very friendly and knowledgeable.

Rating:

5.0

Great location and great customer service. Only thing is, I reserved a dolly, and I had made this reservation for a U-Haul and dolly multiple weeks in advance, as I was moving and needed it to move the washer and dryer but when I got there they were out of dolly’s. So that made moving harder for me.

Rating:

3.0

Keys for the truck that I had a guaranteed rental were not available. Did not receive my $50 rental guarantee

Rating:

1.0

I’m unhappy with the unit it’s not clean and I found a unit that is cheaper

Rating:

5.0

Thank your staff for being so helpful and supportive

Rating:

5.0

Drop off was amazing, nice people to work with and it didn't take long to drop off truck. Great experience.

Rating:

5.0

I had it for six hours. The battery went dead after two hours of the door open with the cargo light on. I was stranded for two hours of my rental. Make sure this doesn’t strand a family please.

Rating:

4.0

I did not get a reciept.....

Rating:

4.0

Very speedy service, helpful employees

Rating:

5.0

not a thing @ all, the staff & equipment was flawlessly excellent, i salute 🫡👌

Rating:

5.0

Lower the price

Rating:

5.0

Wide selection of equipment from huge inventory.. very attentive and capable staff ready to get you in and out!

Rating:

1.0

Care about your customers. The truck had snow inside I asked if I could drop it off at a different location. 1way first he said no then he said it’s going to cost a lot more. Then I was charged a extra day when I booked it for 6 hours My furniture got wet and dirty

Rating:

4.0

The U-Haul associate who handled my situation did a very good job

Rating:

5.0

Easy customer friendly process.

Rating:

5.0

Friendly and very helpful??

Rating:

3.0

There were issues with my account not showing up and an overcharge of $206 no never rent from uhaul again.

Rating:

5.0

Even after hours there happened to be an employee who made himself available to help me out. Very fortunate! Friendly and courteous, he was a great representative of the company and moreso, the location!

Rating:

5.0

When I first spoke with someone at this location it was an assistant manager Kylie, spelling probably wrong, she was AMAZING in helping me book my reservation but when 8 called back less than 5 minutes after she was bale to get my questions answered quickly and completely, so THANK YOU VERY MUCH MADAME, I arrived this morning to pick up my rental and was helped by the store manager, Jerome I think, and he was just as AMAZING AND HELPFUL as Kylie. Based off my experience with this location I give them 10 STARS and 2 HUGE THUMBS UP!!!!! A VERY HAPPY & SATISFIED CUSTOMER

Rating:

3.0

I was double billed. i was charged for 50 miles when i picked up and then for the actual 19 miles when i eturned. i need a refund of the 50 miles.

Rating:

5.0

Staff the night of 2/15/25 was FANTASTIC very helpful and friendly for a first time u-haul user made it very easy and will return because of service

Rating:

5.0

Very easy, friendly, and detailed. Really good experience!

Rating:

2.0

South kingshighway I would never recommend!!!!!!!!!

Rating:

5.0

They were very pleasant and very helpful and professional. I definitely will use that location again.

Rating:

5.0

Everyone there was great, friendly and professional. The manager is outstanding! He was very pleasant and made the transaction very smooth

Rating:

5.0

I recently experienced an elevator out at my storage unit and U-Haul conveniently gave me access to a closer location for one month until my unit becomes available. Isn’t that awesome?

Rating:

4.0

y'all did everything right and your customer service was wonderful

Rating:

5.0

Staff was extremely professional and courteous.

Rating:

5.0

The staff and in particular the management at this U-Haul is outstanding their customer service skills are unmatched I would never rent from anyone else other than this U-Haul even if they were across the street from my home strictly because of the customer service that you guys offer

Rating:

4.0

Positive experience overall, the staff were helpful and accommodating when I needed to make a change. However only 1 of 2 elevators were working during my move-in and there was only 1 cart available, and at the same time 3 parties were trying to move in which caused traffic jams.

Rating:

1.0

I reserved a 8x 11x8 unit on street level. Instead, I got 2 small units that apparently together equal the one I requested. Additionally, I received 1 lock instead of 2. To further add to my disappointment and lack of professionalism by U-Haul, the unit I was given was in the basement. A clear “I don’t give a crap about the customer” by this facility.

Rating:

1.0

Awful elevator broke for several weeks employees unprofessional and not helpful at all! Will never be back! Will never use Uhaul again! Awful!

Rating:

4.0

The light in my unit did not turn on, but other than that everything was great!

Rating:

5.0

Main issue is that the swipe access from the loading dock is glitchy. That is the biggest issue coming and going. Some of the staff were great, I especially loved Kaley and Ciara who were super helpful, warm and supportive!

Rating:

5.0

The staff was really great at this location. Helpful and friendly.

Rating:

5.0

Great experience. First time using a storage unit.

Rating:

1.0

Run me the rest of my money!?

Rating:

5.0

The staff went above and beyond to get me set up for a storage space.

Rating:

3.0

This particular storage unit was dirty and there is a nice size hole in the wall. I dont feel safe in the basement but my belongings are in there now.

Rating:

1.0

I reserved what the phone rep recommended for a 1br/2br, got to the facility and found out that it was too small. Upon the General Manager’s recommendation I had to spend $30 more than expected. The issue is, I could have reserved a facility that was nicer, more room and cost less than what I paid. I am extreme dissatisfied that I had to pay $115 for this ridiculous and extremely dirty facility. On a scale from 1-10, it’s a solid 1. In addition, I miss my flight yesterday due to the manager telling me that instead of getting the storage on Tuesday as reserved, he recommended, it would be better to get it Wednesday which gave me very little time to turnaround everything. Consequently, I would have known on Wednesday it was not what I wanted and go elsewhere.

Rating:

5.0

Arrived an hour before close of office and unloaded a 12x6 trainer by myself into storage. Went beyond their close time but employee stayed to help me check in trailer. Very grateful

Rating:

5.0

Keep up the good work!!! You guys ROCK.

Rating:

5.0

I've had one or two storage units here for seven years, and have been happy with staff, with unit access, occasional trailer rental, and moving carts. Location is certainly very convenient. If we weren't relocating our living situation in the area, we'd still be storing there.

Rating:

5.0

Jamar was absolutely amazing during the entire process of moving in and out. Even with the U-Haul rental.

Rating:

4.0

Need to get the elevator fixed was the only problem.

Rating:

1.0

I spent 2 long hours being totally mislead, frustrated. I missed and had to cancel everything cause your employees couldn't come to agreement how to handle my situation. According to the moving company you all recommended, I was given the wrong size truck. It turned out to be a total disaster for me. Then after all that !!! They informed me I can't get any of my money back ($200) for 3-5 business days. So I'm very upset. I'm a senior citizen, and I have a health condition that doesn't allow me to go through this without causing a flare up.

Rating:

5.0

Thank you for tge awesome customer service

Rating:

5.0

Great 👍 👌

Rating:

3.0

The guy helping me was more focused on leaving than getting the paperwork done so I could move in and still have time to return my trailer in sub zero weather versus " you can just drop it off and we will check it in later". He HAD to be joking!!!

Rating:

4.0

The elevator was not working. But fortunately, Rufus was there to help carry my belongings up the stairs. He was excellent, courteous, very polite. Rufus deserves five stars.

Rating:

4.0

My unit costs a little more than other storage facilities but it’s convenient to access

Rating:

4.0

Had a little trouble with the access card not recognizing me but finallt used a numerical code that worked good

Rating:

4.0

I know the world is different and , everyone has a since of distrust towards each other . But we’re expecting our customer service workers to be a little more pollite and professional .

Rating:

5.0

I love my time with you. All people were very friendly and nice and always helpful when needed.

Rating:

2.0

I personally found the GM at this location was unprofessional and dismissive to me and my unfortunate experience, I found him to be argumentative and completely disregarded the impact his words affected my disgust with his unprofessional demeanor.

Rating:

2.0

Unit leaked and there was damage to boxes. I told the employee on the 6th when I moved out that I didn't need the unit any longer. On the 11th I received a call from an employee asking if I moved out. I said yes and that I told them I was 5 days earlier. She said the manager told her to refund the month, however I hadn't been charged. She said ok and thanked me. The next morning I woke to a charge of $99.95 on my debit card. I called the location and the manager said that he remembered me and agreed that he was refunding the rent. After over 40 minutes on the call, the manager advised that he was refunding the rent but he was having software issues and would call me back in 10 minutes. It's been if over 48 hours and no call back and no refund. I've called the last two days and can't get anyone to answer.

Rating:

5.0

I will be officially moved out 9.16.23

Rating:

1.0

Bugs and roaches in the facility. Some bugs got into my storage unit and into some of my belongings. Need to clean this place for real. Never coming back here or recommending this to anyone.

Rating:

5.0

On the move in the mgr was very helpful in trying to locate a diff unit as the larger size we were quoted on the phone turned out not to be available, he did comp us an extra month for free as this was an emergency situation and being from out of state. Check out was super easy and quick. I started to use the app but it froze up so went to front desk and the owner was the one that checked me out. Overall an great experience.

Rating:

5.0

They hooked me up when I needed it the most and when I couldn't agree to the whole agreement and get back in time. They let me extend my time. And they didn't get upset with me. When I was late period they were very friendly, helpful. Jamar helped me so much. And his manager was so nice period even though she was in a rush. She was so nice period didn't catch her name though my fault. Her name may be Rhonda period or I made a fool of myself.

Rating:

1.0

Staff was nice and helpful but as I was moving into my storage unit, I saw bunch of cockroaches in the hallway. Please clean your facility!!!!!!!!!!! It’s so dirty and if I find a cockroach in my storage unit when I move out, I will be filing a formal complaint…. Or you can give me my money back and let me use the storage unit for free this month because I definitely will not be using this storage facility after the lease ends for the storage unit I paid for..

Rating:

1.0

They locked me out of my personal possessions almost immediately, because I “didn’t use the proper type of padlock.” This was after I had been assured that I could use my own lock, the exact one I used. They offered to give me a free lock… and never did. Multiple times, my key card would not let me into the building during the posted access hours and I was told to just try again later. I lost my job at one point, requested access to my unit so that I could remove an item that I desperately needed at the time, and they refused to let me in. I have now been stripped of the vast majority of all my possessions. All my son’s baby memorabilia, family heirlooms, my furniture, all of the audio engineering equipment I had purchased over several decades. I pretty much hate this company with every beat of my heart. What a predatory scam. It feels like UHaul gleefully ripped my soul out of my body and is now asking whether I enjoyed it.

Rating:

5.0

The U-Haul experience for almost 2 years was a "Class Act." I'm serious, even the payment by phone system. They changed managers in the middle of our stay and it didn't lose any of the excellence. It does not get better....I don't know about anyone else, but U-Haul did me and my family right. Thank you so much.

Rating:

5.0

The staff really helped me get things right.

Rating:

5.0

I had a great experience with staff.

Rating:

5.0

I’ll be back 😁

Rating:

2.0

Pamela and her crew was very helpful and nice. Donna and her crew were completely unprofessional

Rating:

3.0

The unit said it was inspected November 14 but the floor is dirty and I currently laid tarp down to make sure my boxes wouldn’t be dirty . Just making sure it’s mopped out would’ve been great .

Rating:

3.0

For the most part, things were great. I was given a first responder discount which was awesome, but the lights in my unit burned out and I was told it was my responsibility to change the lights in the unit. That didn’t sit well with me. When I changed cards, apparently the system didn’t take the autopay I came in to set up and I was notified for nearly a year, which is terrible, but Rhonda was awesome and worked with me to get it figured out. So overall a very mixed bag.

Rating:

1.0

Donna was very rude. She is just trying to get you out the door. She isn't trying to hear any of your concerns. Donna had me so frustrated. I made reservations online, but she was dealing with me as if I was a walk-in. Doors on loading door was broken. It was just a hassle.

Rating:

4.0

Only problem is I reserved a climate controlled unit and didn’t get one and can’t get on a waiting list for one. They said I had to keep calling back. That’s pretty ridiculous.

Rating:

5.0

Lady’s are wonderful an help full sweet nice

Rating:

4.0

The young lady clerk was rudely and disrespectful to me and her Boss.

Rating:

5.0

Prices are higher than some other storages....but It think it's worth it.

Rating:

5.0

The staff was amazing. Full of energy, fun and very helpful. Donna and Chuck are to be remembered for their help and kindness.

Rating:

1.0

Waited in line for over an hour, lady at the desk was incompetent. Storage door was far too small for washing machines, couches, beds etc. light was out in the unit. Elevators were not big enough. Very hot in the unit and not temperature controlled as promised.

Rating:

3.0

card key did malfunctioned often

Rating:

3.0

Upon arrival, the floor of the unit was sticky which at request staff attempted to clean up and provided a blanket to cover the parts of the floor that weren't able to clean. There also was not a working light inside the unit.

Rating:

1.0

My unit was burglarized while I was overseas, apparently along with several other units, but I was never notified and only discovered upon return that roughly half of my belongings had been stolen. I purchased insurance on this unit, but even if I should receive the full insurance payment, it won’t be enough to replace all the stolen appliances. Additionally, of the boxes that remained, several were water-damaged, in spite of the fact that this facility was meant to be temperature and humidity controlled.

Rating:

5.0

The young lady who help me was extremely kinda and accommodating which was beyond appreciated, moving can be traumatic and she helped make it less so.

Rating:

5.0

The staff was very friendly and helpful.

Rating:

5.0

Great customer service

Rating:

5.0

The manager went above and beyond what he needed to when we couldn't fit all of our things in the large storage unit at this location. He found us another unit at a nearby uhaul. Thank you!

Rating:

5.0

Staff was great! Very helpful Thank w

Rating:

5.0

Staff was amazing very attentive. Storage was very clean as well as equipment available.

Rating:

1.0

Elevator was broke for a week or so!!!

Rating:

3.0

Roaches were in the hallways

Rating:

3.0

Mostly good experience, Access boxes for after hours are broken, no card or code will work. Advised by CSR that would be fixed sometime this week, maintenance crew doesn't work on weekends?! Please expedite getting these fixed. Thank you, PKrash

Rating:

5.0

Still my future choice

Rating:

4.0

The employees are very helpful. It seems they could do a lot better with more competence from Uhaul itself. Let your great employees shine.

Rating:

5.0

The staff was so friendly and helpful! Every interaction I had with them they were extremely personable and went out of their way to help me! Incredible customer service!!! Would definitely use again and recommend them highly!!!!

Rating:

5.0

This location is the only location that I go to, this one is my favorite. Very professional, friendly and quality service every time.

Rating:

5.0

The lady who helped me was great. She gave me her full and undefined attention even though they had a lot going on. The first unit I reserved the door would not latch so I had to get the next size storage unit. The next unit had 2 locks on it so unfortunately I was not able to have that unit. Third unit was perfect. The only down fall is I had to get a bigger unit so it cost me more then I expected.

Rating:

5.0

Very helpful staff!

Rating:

5.0

Great employees

Rating:

3.0

Everything was great except I’ve talked to someone 3 times about cancelling my storage unit and I still don’t have a confirmation that it’s been cancelled yet. I’ve had my things moved out since the 26th and for whatever reason, yesterday I received a call asking me to pay for that unit. I just don’t get where the hand up is and that’s very frustrating.

Rating:

4.0

Our experience was excellent except it was marred by a burst pipe and flooding of some of our things during our three years there.

Rating:

5.0

James is a great manager, very hard working and nice. Ronda and the crew are hard workers.

Rating:

5.0

Excellent on-site team. We were most appreciative of the service. Thank you!

Rating:

5.0

The U- Haul Representatives @ this particular location ( Dutchtown as well ) had a real sense of understanding the situation someone may be in having to utilize U- Haul. i.e. ; life's challenges !!! ⚜️Thank You Fellow Saints ⚜️ 🛡️🛡️🛡️

Rating:

2.0

I did not like the second floor the lights did not turn on and it look like all the storage units was old and dirty. I was forced to buy two units because the elevators are super small and my unit was on the 6 floor I could not fit couches and a few other items on the elevator witch made me have to rent a second unit just for the items in the basement so now I’m paying 134 per month for one unit on the 6 floor and 80 for another on the basement just because the elevator was to small

Rating:

5.0

Exceptional service!

Rating:

5.0

Very professional service

Rating:

5.0

The young women who helped me (can't remember her name, but she recently moved to St. Louis from California) was extremely professional, friendly and nice and the experience could not have been better.

Rating:

3.0

The staff at this storage facility were all helpful, and made move in day as easy as possible despite my circumstances. However, the building is a little outdated, and the elevators are very small. The staff here tried their best to find a new solution for us, but ultimately the moving crew that I hired had to carry my 2-piece sectional up 6 flights of stairs, which caused my moving cost to be much more expensive than I had planned (and hard labor for the movers). ** If you have large pieces to store I would suggest a facility with a freight elevator. ** Aside from the elevator size, I would recommend this facility, overall a clean and secure center.

Rating:

3.0

Experience was fantastic except the elevators smell like someone regularly uses it as a toilet. Or perhaps someone left a dirty diaper in there for a week or so before it was found? Heck, maybe it’s still there, hidden? Or maybe someone homeless folk had an accident in his britches before I arrived? Idk what it was, but it smells awful. You know when you curl your lip up to cover your nostrils like Mr. Ed, the talking horse? It’s guaranteed to make you do that.

Rating:

4.0

The door to the unit didn't fit well

Rating:

4.0

Excellent customer service. Friendly sales reps. Patient and attentive to my specific needs.

Rating:

5.0

Good

Rating:

5.0

Great employees at this location. Had no problem accessing my stuff when needed.

Rating:

4.0

The staff was courteous and extremely helpful. The storage unit is well-maintained and secured. Payment options are convenient. I’m very happy with my renting experience and would recommend to others.

Rating:

5.0

Great customer service,

Rating:

4.0

Good job

Rating:

5.0

service is pretty good

Rating:

5.0

made my storage and truck rental experience a wonderful one.

Rating:

4.0

I appreciated the service provided to me during the two months I utilized their space, The storage unit was clean, well lighted and materials were easily accessible.

Rating:

5.0

The employees were knowledgeable and helpful.

Rating:

5.0

My overall experience was excellent. All of the U Haul associates delivered great customer service.

Rating:

4.0

Very nice and helpful staff each time I visited. Plenty of carts. Felt safe and secure.

Rating:

1.0

I was charged for several items that i never requested. It was a overcharge on my friends card.

Rating:

5.0

No issues at all during my time with this facility.

Rating:

5.0

We found the facility very convenient, accessible and safe. The staff were professional and very helpful. The store had everything we needed to relocate.

Rating:

5.0

Checking in and getting a storage unit was fast and easy. Plenty of carts were available and made the unloading process quick and smooth.

Rating:

5.0

The two representatives at the front desk were friendly and knowledgeable. They got me in and out without any problems.

Rating:

5.0

Friendliest customer service I've ever received when renting a Uhaul truck.

Rating:

5.0

The staff was friendly and units secure.

Rating:

3.0

The people are really nice and helpful. The facility has ample carts and two elevators available to assist with moving things to higher levels.

Rating:

5.0

James and crew are amazing!!

Rating:

5.0

Was very helpful and courteous

Rating:

4.0

They are great for what I needed.

Rating:

5.0

Staff were extremely accommodating and friendly. We are in the process of a complicated move and they helped make it easier. They have been fantastic! I couldn't be happier.

Rating:

4.0

Good work.

Rating:

5.0

They wer very friendly and helpfully.

Rating:

4.0

Staff was always friendly and accommodating. Only problem was the light switches in units didn't work and lights in unit corridor doesn't stay on long.

Rating:

5.0

Very friendly staff on hand

Rating:

1.0

First of all I was suppose to receive my free storage for the first , I was told that was only for those who was from out of town then when I went to another Uhaul I found out that was not true

Rating:

5.0

Thank you very much it was a pleasure doing business with you.

Rating:

4.0

Had a great experience working with the staff regarding storing and truck rental

Rating:

5.0

Would definitely rent space again if needed...

Rating:

5.0

The staff was resourceful, the entryways are clear and easily navigated, save for the fact that the stairway from basement to 1st floor is blocked by the carts.