Customer Reviews for U-Haul Moving & Storage at Kingshighway

Rating:

1.0

These people are rude ..the white lady Lisa is super super rude..every since they got the new girl for a manager, this place has went down hill very fast.. ive been a customer at this haul for over 10 years ...and ive never seen it like this....

Rating:

5.0

I liked the customer sevice I received, and I will always go back for the wonderful attention and service I received.

Rating:

5.0

Pretty much what I expected. Good truck at a fair price.

Rating:

4.0

I did not need to enter the building upon returning the truck. There was an employee cleaning up a recently returned truck who was helpful and took care of the return on the spot. The process was quick & easy. Some clearer on-site wayfaring signage, or a prominent self-check in posting would be helpful. All in all, I will use this location again for any moving needs.

Rating:

5.0

Truck was in good order, pick up and drop off was easy.

Rating:

5.0

My one action item would be to clearly post where you want folks to enter to return equipment. If you go in off the main road, you'll find yourself in trouble maneuvering a trailer. There is no sign directing you to enter off of the side street to return equipment. I lucked out in coming in that way and the return was super easy and quick. The person managing the returns was friendly and helpful.

Rating:

5.0

A pleasant experience. Need no improvement.

Rating:

2.0

James, the yard tech who attached the trailer was and courteous very professional. The counter staff was absolutely awful. They chose a drop off location was way out of the city. Every visit there is always chaos at the counter at the attendants have always been rude. This will be my last time renting from this location.

Rating:

5.0

They were very courteous and concerned about helping me with a truck mixup and wanted to make sure that they took care of it and I really appreciate them taking the time out to making sure everything was correct on all my charges. I’m not sure if you can improve on something that’s already awesome. I really appreciate going there and getting all the help that I got.

Rating:

5.0

The gentleman who handled our rental was very friendly and helpful. He made the experience easy!

Rating:

5.0

Staff is always friendly and helpful. They get you in and out quickly.

Rating:

3.0

U-Haul really needs to figure out a system for only letting people book what is available at the location you select for pickup. I reserved my truck in advance and when I arrived was told that the truck I reserved wasn’t available. The employee I worked with was incredible and was able to get me set up with an alternative option at a good deal. But why is it 2026 and U-Haul can’t figure out how to coordinate website bookings with what they actually have available? The wait to get my truck was almost 40 minutes, and it’s because every other person in the store was having the same issue. Investing in that capability would go a long way for your customers and your employees satisfaction.

Rating:

5.0

Always great customer service I've been using this you for almost 20 years

Rating:

5.0

The equipment I had had a slow leak on the tire that the staff was unaware of. As a result majority of the staff were helpful. I spoke with one young lady on the phone in the after on Thursday that was very disrespectful and distasteful. She demonstrated extremely poor customer service skills in a situation where the client was in distress. I think she needs to be addressed. But the morning and weekend shift were all wonderful!

Rating:

5.0

Nothing! Great experience

Rating:

5.0

From start to finish, my experience was excellent. The staff at the Kingshighway location made the arrangements easy and run smoothly.

Rating:

2.0

My 8am Truck rental was not ready at 8am and I had to wait for the store to open at 9am to get my truck. The first truck I got keys for was literally stuck behind another truck and not possible to get out of the parking lot. I was then given a second truck that was parked so close to another one next to it that the mirrors were overlapping. I had to be extremely careful when leaving to the point where it felt like I was being intentionally setup to damage the truck I was given. I will never rent from this location again this was the worst moving experience I could have had. I was late, given a very difficult driving talk and every step of the way felt like it was not planned at all and took forever. It took 30 minutes to return the truck because the front desk girl was on her cell phone the whole time. This was truly an awful experience.

Rating:

5.0

I was upset that the u-haul smelt like a cigrette. Other than that, I love using the Kingshighway branch for all my UHaul needs.

Rating:

4.0

At pickup the front desk person didn’t find me so she sent me to a different location. At the adjacent location they sent me back with the paperwork ready to pick up my trailer. A little convoluted process just to pickup a trailer. The guy hooking me up with the trailer was nice a cool

Rating:

2.0

Girl working at the desk was extremely rude and short. She also gave us a truck with flat tires

Rating:

2.0

Very humid and poor climate control. There was a homeless guy living in the basement of the facility and urinating in the floor drain. It was evident other store units had food due to the smell.

Rating:

4.0

Be sure to make the reservation

Rating:

2.0

Our first offer of a space had a hall too narrow to fit our stuff through so we had to use a more expensive one. Our couch didn't fit in the elevator so we couldn't store it there. Then, when it was time for us to move out, I let the manager know we would not be renewing and then got an email that said we were late paying for our next month and had a late fee, even though we've already moved out.

Rating:

5.0

I had some logistical challenges with my move and the team at this location went above and beyond my expectations, while maintaining a cheerful attitude during a heat wave with a broken ac unit for the otfice

Rating:

2.0

I had to wait over an hour from my reserved time as the vehicle was not ready.

Rating:

5.0

Everyone I encountered was very friendly and helpful. No problems whatsoever. Thank you for the good service.

Rating:

5.0

I appreciated your customer service

Rating:

5.0

Impossible to improve on perfection! Staff was courteous and professional.

Rating:

5.0

Quick and easy drop off of both the car tow and truck - on separate days. Staff were helpful and kind!

Rating:

5.0

It was a great experience

Rating:

5.0

My partner and I had a wonderful experience with this location! The staff was super knowledgeable, efficient, and welcoming. The entire process was super streamlined and took so much stress off of our shoulders!

Rating:

1.0

This is the second time I have have encountered an e-alert when I arrived to pick up a moving truck. The first time was an after hours return and the site didnt check it back in properly. They were aware it would be an after hours return. I was able to contact the the 800# and clear it up within 10 minutes. Yesterday, I arrived to pick up my rental truck and it was 1.5 hours before I actually left with the truck. Again, an e-alert was on my account because of alte return in May 2026. This did happen but it was by about an hour and I was in contact with the store twice to let them know about it. I again called the 800# and was informed that the wait was about an hour to sepak with a representative. I logged into the app and began a live chat. I was transferred once and it took about 20 minutes for them to resolve the alert. At this point I had been in the store for over an hour. Initially, there was only 1 staff member there dealing with several customers. Another employee showed up and bnegan assiting with checkins and eventually helped me. She is the staff member that told me about the e-alert. I showed her the live chat that stated they removed the e-alert. She read the conversation and then proceeeded to make at least 3 phone calls to customers about late returns. I finally asked her if there was a problem with the alert being removed and she finally processed my rental. The first rental whe gave me was missing some interior parts and was clearly an older truck. I went back in and asked for anew truck. She passed me off to the other staff member to do so. To be fair, I asked for a new truck because the I thought the seat was broken because I couldnt scoot it up. I didnt know they were all like that. Regardless, this whole thing made be an hour late and I had to pay an extra $150 to the movers i hired for making them wait for an hour. In total, it took almost 1.5 hours to actually leave the site with a truck I reserved. That is ridiculous. I should mention that while I was in the store, the staff were mentioning how hard it is to hire help. With management practices and customer treatment like I experienced, I am not surprised. Uhaul needs to do better. On site staff need to be able to handle issues like e-alerts or anything else that could potemtially derail a customer's entire day, and cost them siginificant additional money, because the phone system and live chat options are too backed up. Onsite staff need to be reminded that the cutomer in front of them is the one with whom they should be dealing.

Rating:

3.0

Air conditioning was out in the building, and it was so hot. Also, needed more employees. Long line inside and only one employee working on the lot.

Rating:

3.0

I returned the truck. Called me next day cause they couldn't find it. Charged me 40 extra. Kept calling me Dumb

Rating:

5.0

Rental went well. Truck was in good shape. Rental was very easy. The only thing I would find a little annoying is I tried to call the U-haul location to check on some return questions several times on Sunday and got the person putting me on hold and never coming back to the call after more that 10 minutes on hold.

Rating:

4.0

The right side mirror was broken. We adjusted it before leaving the parking lot and it was shaking apart. It was broken somehow where it wasn’t staying in place. The whole time I drove I had to be very careful when switching lanes. Seems very dangerous! I wouldn’t think this would be loaned out. Please fix!!!!

Rating:

1.0

Customer service was awful. The truck was not clean. The manager at this location is rude and unkind. They didn’t have the key to the truck I was assigned and instead of easily reassigning me a new truck, they cancelled my reservation so I ended up having to pay again and wait for the refund. It was awful.

Rating:

4.0

Less pictures on the return. I’m exhausted from moving all day

Rating:

2.0

We purposefully chose the pick-up and drop-off “in person” option, not the mobile option. We picked up the u-haul on Tuesday 6/23 at 12pm by going inside and retrieving keys from the worker. We then promptly returned the u-haul in person around 3pm on Tuesday 6/23. Keys were handed to a worker to check the u-haul in. The worker told my dad he was good to go and did not need to complete any other steps. Yet we are being charged for “not returning” the u-haul until Wednesday, however this is not when we returned the u-haul. Why would the worker on 6/23 take the keys to the u-haul as it was returned and give my dad the OK to leave. Again this was never a mobile pick up, and we have uitilized you-haul multiple times and never had to take a photo because we always do the in person option. Please check the cameras and refund the extra $100+.

Rating:

1.0

I tried to rent a storage locker. The rep continued to asked me for my ID 4 times as she could not get something right on the computer??? She kept redoing multiple things. After the 5th request to do something again. I told her "No I am going somewhere else" Then I get an email stating "Did I move my things into my storage locker"????? So even after I left she wasn't even competent enough to cancel the process or she just proceeded after I left?????

Rating:

4.0

My only negative comment is that you need to schedule at least 2 employees on the desk. A line formed and one person was having a hard time giving good service, although she tried.

Rating:

1.0

The employees explain nothing to us. We were there to pick up equipment. They take their sweet time attending to you. then they give you the key to the truck and explain nothing. They did not have one of the dollies that we preordered, but we got credited. So we go out the door waiting for the truck. They did not mention we had to go find the truck. there was an employee sitting outside on a bench and we asked him where the truck us. He said go back in and get the key which was laying on the counter and came back with the key. that employee was no longer there. We had to go in repeated to ask for the truck. There was employee sitting in his car smoking and he said you have to go to your truck. He said the key had the number of the truck and to go find it. The employee finally came to find us stating he had to move the truck that was blocking our truck. after an hour we were on our truck driving off. No time were we told that we had to go find our truck. No communication!

Rating:

5.0

I'm always welcome. My first time there 2 years ago. Made me come back. I love how you are treated. The manager treated you with open arms. I will highly recommend my spot.💯💯💯💯

Rating:

5.0

This is our go-to U haul location. The process is always smooth from start to finish.

Rating:

2.0

The attendant was not very helpful at pickup. She pretty much handed us the keys and said the truck is out back. Nothing about taking pictures of it or about gas, etc. I know it is all in the paperwork somewhere, but I did not see that photos were supposed to be taken before leaving the lot. That would have been nice to hear from someone.

Rating:

3.0

Poor customer service. The staff argued about whose turn was to go outside to check in equipment. Very unprofessional one staff member indicated his shift was over and he had to go prepare for an interview for another job.

Rating:

3.0

Employees need more training, to make sure that the rental is complete, before customer leaves.

Rating:

5.0

It was easy to register online. The customer service was excellent. My pick up and drop off was easy. I will definitely go there again.

Rating:

5.0

friendly staff that was very accommodating and helped me change trailer size and pickup location

Rating:

5.0

Did have a smoke smell in truck. I realize you cant do much about it.

Rating:

3.0

Customer service from the agent was below average.

Rating:

2.0

Better organization. During pickup the truck I needed to rent wasn’t checked in properly so I had to wait. Also they need to put the gas tanks on an actual line (1/4, 1/2) so we don’t struggle to put it back where it started.

Rating:

5.0

Very easy return and the attendant was great!

Rating:

5.0

Tweek your computer system..it was down on date of my reservation pickup and I along with several customers waited patiently for nearly one hour to get service..Thank You

Rating:

5.0

Excelent

Rating:

2.0

Reserved a van only for my reservation not to be honored because there were no vans available. Had to pay more for a truck. Very unfair for the customer. Also had to wait 10 minutes at the counter for an employee to show up.

Rating:

4.0

The service was good very nice. There was little bit of communication disconnect. I dropped truck at 11:50am, then received a call a bit after 1pm asking were the truck was. Very minor, no issues, just lack of notification from the return bay to the office.

Rating:

5.0

Nothing I can think of at the moment

Rating:

5.0

Only complaint, side driver's mirror broken and was difficult to use. Otherwise, great experience. Thank you

Rating:

3.0

many truck and trailers were being dropped off on Sunday morning. we were a bit nervous about leaving the keys in the truck considering the local area. the H-Haul personnel assured us that would be ok and that they would count our rented furniture pads and our rented furniture dolly when they had time, after the rush of multiple customers was handled by them

Rating:

4.0

Staff sat around counting money and made me wait. Do the housekeeping when no customers are present and waiting.

Rating:

5.0

Just keep what you are doing the staff does a great job

Rating:

5.0

The staff is what made my experience top notch. Friendly, informative and helpful.

Rating:

2.0

A lot of my stuff got wet up and molded

Rating:

5.0

PROMOTE BRANDON!! He completely understands Customer Service

Rating:

5.0

The manager kayley and the workers were extremely helpful and professional. I've been with this U-Haul store for several years. And so far, this manager is absolutely one the best by far

Rating:

3.0

I was set up in a storage space with a broken window. I reported it Antonio but he never came to inspect the unit. I would have refused it if I had sawing it immediately before moving my things in

Rating:

5.0

Super easy to rent, cancel, get questions answered, etc. Love it!

Rating:

1.0

0/0

Rating:

5.0

I had a health issue and fell into financial hardship. They were very patient with me in working out my payments, and even in the end, when I still could not get caught app, they let me move out and did not charge me at that time. I greatly appreciate that in a time when the world needs compassion.

Rating:

5.0

Love u haul!

Rating:

4.0

My move out day was december 31 2025 thank you

Rating:

5.0

Miss Kay is the most amazing person I have ever met in my life

Rating:

5.0

Keep up the good work

Rating:

5.0

Everything was Very GOOD

Rating:

5.0

The manager Miss Kay is extremely helpful professional and understanding I've been dealing with U-Haul for many years at least 3 years with this one and she's by far the best manager I've met and dealt with overall

Rating:

2.0

For almost two months I couldn’t access my storage unit after hours

Rating:

5.0

Thank you

Rating:

5.0

Everything was wonderful, thank you!

Rating:

5.0

Your bathroom is not clean that was harbor trash all over the floor the toilet was not clean but as far as rental and storing. I will use them again. But take care of your bathroom

Rating:

4.0

Customer Service was excellent and prompt, .

Rating:

4.0

Too much email crap

Rating:

2.0

So dirty. Disorganized. The staff did their best to help but they are clearly working under staffed. Get your staff more help and set them up for success.

Rating:

3.0

great staff, even the New young man I traini g was great. But the broken elevator and people getting trapped on floor with no air is not cool.

Rating:

3.0

The young Lady running the front desk saved this experience from being horrible. she is the only reason your getting any stars. I got trapped on the second floor in that heat. You guys need to put an alarm or bell on each floor for those old elevators before somebody dies up there from heat stroke.

Rating:

5.0

Staff was very professional and displayed kindness.

Rating:

5.0

VERY SATISFIED WITH YOUR SERVICES MY FAMILY HAS ALWAYS USED YOUR COMPANY FOR MOVING.👍

Rating:

5.0

Friendly and helpful work team

Rating:

5.0

Thank you!!!! I felt very supported

Rating:

5.0

Above and beyond. Thank you to everyone.

Rating:

1.0

I’m unhappy with the unit it’s not clean and I found a unit that is cheaper

Rating:

3.0

There were issues with my account not showing up and an overcharge of $206 no never rent from uhaul again.

Rating:

5.0

I recently experienced an elevator out at my storage unit and U-Haul conveniently gave me access to a closer location for one month until my unit becomes available. Isn’t that awesome?

Rating:

5.0

The staff and in particular the management at this U-Haul is outstanding their customer service skills are unmatched I would never rent from anyone else other than this U-Haul even if they were across the street from my home strictly because of the customer service that you guys offer

Rating:

4.0

Positive experience overall, the staff were helpful and accommodating when I needed to make a change. However only 1 of 2 elevators were working during my move-in and there was only 1 cart available, and at the same time 3 parties were trying to move in which caused traffic jams.

Rating:

1.0

I reserved a 8x 11x8 unit on street level. Instead, I got 2 small units that apparently together equal the one I requested. Additionally, I received 1 lock instead of 2. To further add to my disappointment and lack of professionalism by U-Haul, the unit I was given was in the basement. A clear “I don’t give a crap about the customer” by this facility.

Rating:

1.0

Awful elevator broke for several weeks employees unprofessional and not helpful at all! Will never be back! Will never use Uhaul again! Awful!

Rating:

4.0

The light in my unit did not turn on, but other than that everything was great!

Rating:

5.0

Main issue is that the swipe access from the loading dock is glitchy. That is the biggest issue coming and going. Some of the staff were great, I especially loved Kaley and Ciara who were super helpful, warm and supportive!

Rating:

5.0

The staff was really great at this location. Helpful and friendly.

Rating:

5.0

Great experience. First time using a storage unit.

Rating:

1.0

Run me the rest of my money!?

Rating:

5.0

The staff went above and beyond to get me set up for a storage space.

Rating:

3.0

This particular storage unit was dirty and there is a nice size hole in the wall. I dont feel safe in the basement but my belongings are in there now.

Rating:

1.0

I reserved what the phone rep recommended for a 1br/2br, got to the facility and found out that it was too small. Upon the General Manager’s recommendation I had to spend $30 more than expected. The issue is, I could have reserved a facility that was nicer, more room and cost less than what I paid. I am extreme dissatisfied that I had to pay $115 for this ridiculous and extremely dirty facility. On a scale from 1-10, it’s a solid 1. In addition, I miss my flight yesterday due to the manager telling me that instead of getting the storage on Tuesday as reserved, he recommended, it would be better to get it Wednesday which gave me very little time to turnaround everything. Consequently, I would have known on Wednesday it was not what I wanted and go elsewhere.

Rating:

5.0

Arrived an hour before close of office and unloaded a 12x6 trainer by myself into storage. Went beyond their close time but employee stayed to help me check in trailer. Very grateful

Rating:

5.0

Keep up the good work!!! You guys ROCK.

Rating:

5.0

I've had one or two storage units here for seven years, and have been happy with staff, with unit access, occasional trailer rental, and moving carts. Location is certainly very convenient. If we weren't relocating our living situation in the area, we'd still be storing there.

Rating:

5.0

Jamar was absolutely amazing during the entire process of moving in and out. Even with the U-Haul rental.

Rating:

4.0

Need to get the elevator fixed was the only problem.

Rating:

1.0

I spent 2 long hours being totally mislead, frustrated. I missed and had to cancel everything cause your employees couldn't come to agreement how to handle my situation. According to the moving company you all recommended, I was given the wrong size truck. It turned out to be a total disaster for me. Then after all that !!! They informed me I can't get any of my money back ($200) for 3-5 business days. So I'm very upset. I'm a senior citizen, and I have a health condition that doesn't allow me to go through this without causing a flare up.

Rating:

5.0

Thank you for tge awesome customer service

Rating:

5.0

Great 👍 👌

Rating:

3.0

The guy helping me was more focused on leaving than getting the paperwork done so I could move in and still have time to return my trailer in sub zero weather versus " you can just drop it off and we will check it in later". He HAD to be joking!!!

Rating:

4.0

The elevator was not working. But fortunately, Rufus was there to help carry my belongings up the stairs. He was excellent, courteous, very polite. Rufus deserves five stars.

Rating:

4.0

My unit costs a little more than other storage facilities but it’s convenient to access

Rating:

4.0

Had a little trouble with the access card not recognizing me but finallt used a numerical code that worked good

Rating:

4.0

I know the world is different and , everyone has a since of distrust towards each other . But we’re expecting our customer service workers to be a little more pollite and professional .

Rating:

5.0

I love my time with you. All people were very friendly and nice and always helpful when needed.

Rating:

2.0

I personally found the GM at this location was unprofessional and dismissive to me and my unfortunate experience, I found him to be argumentative and completely disregarded the impact his words affected my disgust with his unprofessional demeanor.

Rating:

2.0

Unit leaked and there was damage to boxes. I told the employee on the 6th when I moved out that I didn't need the unit any longer. On the 11th I received a call from an employee asking if I moved out. I said yes and that I told them I was 5 days earlier. She said the manager told her to refund the month, however I hadn't been charged. She said ok and thanked me. The next morning I woke to a charge of $99.95 on my debit card. I called the location and the manager said that he remembered me and agreed that he was refunding the rent. After over 40 minutes on the call, the manager advised that he was refunding the rent but he was having software issues and would call me back in 10 minutes. It's been if over 48 hours and no call back and no refund. I've called the last two days and can't get anyone to answer.

Rating:

5.0

I will be officially moved out 9.16.23

Rating:

1.0

Bugs and roaches in the facility. Some bugs got into my storage unit and into some of my belongings. Need to clean this place for real. Never coming back here or recommending this to anyone.

Rating:

5.0

On the move in the mgr was very helpful in trying to locate a diff unit as the larger size we were quoted on the phone turned out not to be available, he did comp us an extra month for free as this was an emergency situation and being from out of state. Check out was super easy and quick. I started to use the app but it froze up so went to front desk and the owner was the one that checked me out. Overall an great experience.

Rating:

5.0

They hooked me up when I needed it the most and when I couldn't agree to the whole agreement and get back in time. They let me extend my time. And they didn't get upset with me. When I was late period they were very friendly, helpful. Jamar helped me so much. And his manager was so nice period even though she was in a rush. She was so nice period didn't catch her name though my fault. Her name may be Rhonda period or I made a fool of myself.

Rating:

1.0

Staff was nice and helpful but as I was moving into my storage unit, I saw bunch of cockroaches in the hallway. Please clean your facility!!!!!!!!!!! It’s so dirty and if I find a cockroach in my storage unit when I move out, I will be filing a formal complaint…. Or you can give me my money back and let me use the storage unit for free this month because I definitely will not be using this storage facility after the lease ends for the storage unit I paid for..

Rating:

1.0

They locked me out of my personal possessions almost immediately, because I “didn’t use the proper type of padlock.” This was after I had been assured that I could use my own lock, the exact one I used. They offered to give me a free lock… and never did. Multiple times, my key card would not let me into the building during the posted access hours and I was told to just try again later. I lost my job at one point, requested access to my unit so that I could remove an item that I desperately needed at the time, and they refused to let me in. I have now been stripped of the vast majority of all my possessions. All my son’s baby memorabilia, family heirlooms, my furniture, all of the audio engineering equipment I had purchased over several decades. I pretty much hate this company with every beat of my heart. What a predatory scam. It feels like UHaul gleefully ripped my soul out of my body and is now asking whether I enjoyed it.

Rating:

5.0

The U-Haul experience for almost 2 years was a "Class Act." I'm serious, even the payment by phone system. They changed managers in the middle of our stay and it didn't lose any of the excellence. It does not get better....I don't know about anyone else, but U-Haul did me and my family right. Thank you so much.

Rating:

5.0

The staff really helped me get things right.

Rating:

5.0

I had a great experience with staff.

Rating:

5.0

I’ll be back 😁

Rating:

2.0

Pamela and her crew was very helpful and nice. Donna and her crew were completely unprofessional

Rating:

3.0

The unit said it was inspected November 14 but the floor is dirty and I currently laid tarp down to make sure my boxes wouldn’t be dirty . Just making sure it’s mopped out would’ve been great .

Rating:

3.0

For the most part, things were great. I was given a first responder discount which was awesome, but the lights in my unit burned out and I was told it was my responsibility to change the lights in the unit. That didn’t sit well with me. When I changed cards, apparently the system didn’t take the autopay I came in to set up and I was notified for nearly a year, which is terrible, but Rhonda was awesome and worked with me to get it figured out. So overall a very mixed bag.

Rating:

1.0

Donna was very rude. She is just trying to get you out the door. She isn't trying to hear any of your concerns. Donna had me so frustrated. I made reservations online, but she was dealing with me as if I was a walk-in. Doors on loading door was broken. It was just a hassle.

Rating:

4.0

Only problem is I reserved a climate controlled unit and didn’t get one and can’t get on a waiting list for one. They said I had to keep calling back. That’s pretty ridiculous.

Rating:

5.0

Lady’s are wonderful an help full sweet nice

Rating:

4.0

The young lady clerk was rudely and disrespectful to me and her Boss.

Rating:

5.0

Prices are higher than some other storages....but It think it's worth it.

Rating:

5.0

The staff was amazing. Full of energy, fun and very helpful. Donna and Chuck are to be remembered for their help and kindness.

Rating:

1.0

Waited in line for over an hour, lady at the desk was incompetent. Storage door was far too small for washing machines, couches, beds etc. light was out in the unit. Elevators were not big enough. Very hot in the unit and not temperature controlled as promised.

Rating:

3.0

card key did malfunctioned often

Rating:

3.0

Upon arrival, the floor of the unit was sticky which at request staff attempted to clean up and provided a blanket to cover the parts of the floor that weren't able to clean. There also was not a working light inside the unit.

Rating:

1.0

My unit was burglarized while I was overseas, apparently along with several other units, but I was never notified and only discovered upon return that roughly half of my belongings had been stolen. I purchased insurance on this unit, but even if I should receive the full insurance payment, it won’t be enough to replace all the stolen appliances. Additionally, of the boxes that remained, several were water-damaged, in spite of the fact that this facility was meant to be temperature and humidity controlled.

Rating:

5.0

The young lady who help me was extremely kinda and accommodating which was beyond appreciated, moving can be traumatic and she helped make it less so.

Rating:

5.0

The staff was very friendly and helpful.

Rating:

5.0

Great customer service

Rating:

5.0

The manager went above and beyond what he needed to when we couldn't fit all of our things in the large storage unit at this location. He found us another unit at a nearby uhaul. Thank you!

Rating:

5.0

Staff was great! Very helpful Thank w

Rating:

5.0

Staff was amazing very attentive. Storage was very clean as well as equipment available.

Rating:

1.0

Elevator was broke for a week or so!!!

Rating:

3.0

Roaches were in the hallways

Rating:

3.0

Mostly good experience, Access boxes for after hours are broken, no card or code will work. Advised by CSR that would be fixed sometime this week, maintenance crew doesn't work on weekends?! Please expedite getting these fixed. Thank you, PKrash

Rating:

5.0

Still my future choice

Rating:

4.0

The employees are very helpful. It seems they could do a lot better with more competence from Uhaul itself. Let your great employees shine.

Rating:

5.0

The staff was so friendly and helpful! Every interaction I had with them they were extremely personable and went out of their way to help me! Incredible customer service!!! Would definitely use again and recommend them highly!!!!

Rating:

5.0

This location is the only location that I go to, this one is my favorite. Very professional, friendly and quality service every time.

Rating:

5.0

The lady who helped me was great. She gave me her full and undefined attention even though they had a lot going on. The first unit I reserved the door would not latch so I had to get the next size storage unit. The next unit had 2 locks on it so unfortunately I was not able to have that unit. Third unit was perfect. The only down fall is I had to get a bigger unit so it cost me more then I expected.

Rating:

5.0

Very helpful staff!

Rating:

5.0

Great employees

Rating:

3.0

Everything was great except I’ve talked to someone 3 times about cancelling my storage unit and I still don’t have a confirmation that it’s been cancelled yet. I’ve had my things moved out since the 26th and for whatever reason, yesterday I received a call asking me to pay for that unit. I just don’t get where the hand up is and that’s very frustrating.

Rating:

4.0

Our experience was excellent except it was marred by a burst pipe and flooding of some of our things during our three years there.

Rating:

5.0

James is a great manager, very hard working and nice. Ronda and the crew are hard workers.

Rating:

5.0

Excellent on-site team. We were most appreciative of the service. Thank you!

Rating:

5.0

The U- Haul Representatives @ this particular location ( Dutchtown as well ) had a real sense of understanding the situation someone may be in having to utilize U- Haul. i.e. ; life's challenges !!! ⚜️Thank You Fellow Saints ⚜️ 🛡️🛡️🛡️

Rating:

2.0

I did not like the second floor the lights did not turn on and it look like all the storage units was old and dirty. I was forced to buy two units because the elevators are super small and my unit was on the 6 floor I could not fit couches and a few other items on the elevator witch made me have to rent a second unit just for the items in the basement so now I’m paying 134 per month for one unit on the 6 floor and 80 for another on the basement just because the elevator was to small

Rating:

5.0

Exceptional service!

Rating:

5.0

Very professional service

Rating:

5.0

The young women who helped me (can't remember her name, but she recently moved to St. Louis from California) was extremely professional, friendly and nice and the experience could not have been better.

Rating:

3.0

The staff at this storage facility were all helpful, and made move in day as easy as possible despite my circumstances. However, the building is a little outdated, and the elevators are very small. The staff here tried their best to find a new solution for us, but ultimately the moving crew that I hired had to carry my 2-piece sectional up 6 flights of stairs, which caused my moving cost to be much more expensive than I had planned (and hard labor for the movers). ** If you have large pieces to store I would suggest a facility with a freight elevator. ** Aside from the elevator size, I would recommend this facility, overall a clean and secure center.

Rating:

3.0

Experience was fantastic except the elevators smell like someone regularly uses it as a toilet. Or perhaps someone left a dirty diaper in there for a week or so before it was found? Heck, maybe it’s still there, hidden? Or maybe someone homeless folk had an accident in his britches before I arrived? Idk what it was, but it smells awful. You know when you curl your lip up to cover your nostrils like Mr. Ed, the talking horse? It’s guaranteed to make you do that.

Rating:

4.0

The door to the unit didn't fit well

Rating:

4.0

Excellent customer service. Friendly sales reps. Patient and attentive to my specific needs.

Rating:

5.0

Good

Rating:

5.0

Great employees at this location. Had no problem accessing my stuff when needed.

Rating:

4.0

The staff was courteous and extremely helpful. The storage unit is well-maintained and secured. Payment options are convenient. I’m very happy with my renting experience and would recommend to others.

Rating:

5.0

Great customer service,

Rating:

4.0

Good job

Rating:

5.0

service is pretty good

Rating:

5.0

made my storage and truck rental experience a wonderful one.

Rating:

4.0

I appreciated the service provided to me during the two months I utilized their space, The storage unit was clean, well lighted and materials were easily accessible.

Rating:

5.0

The employees were knowledgeable and helpful.

Rating:

5.0

My overall experience was excellent. All of the U Haul associates delivered great customer service.

Rating:

4.0

Very nice and helpful staff each time I visited. Plenty of carts. Felt safe and secure.

Rating:

1.0

I was charged for several items that i never requested. It was a overcharge on my friends card.

Rating:

5.0

No issues at all during my time with this facility.

Rating:

5.0

We found the facility very convenient, accessible and safe. The staff were professional and very helpful. The store had everything we needed to relocate.

Rating:

5.0

Checking in and getting a storage unit was fast and easy. Plenty of carts were available and made the unloading process quick and smooth.

Rating:

5.0

The two representatives at the front desk were friendly and knowledgeable. They got me in and out without any problems.

Rating:

5.0

Friendliest customer service I've ever received when renting a Uhaul truck.

Rating:

5.0

The staff was friendly and units secure.

Rating:

3.0

The people are really nice and helpful. The facility has ample carts and two elevators available to assist with moving things to higher levels.

Rating:

5.0

James and crew are amazing!!

Rating:

5.0

Was very helpful and courteous

Rating:

4.0

They are great for what I needed.

Rating:

5.0

Staff were extremely accommodating and friendly. We are in the process of a complicated move and they helped make it easier. They have been fantastic! I couldn't be happier.

Rating:

4.0

Good work.

Rating:

5.0

They wer very friendly and helpfully.

Rating:

4.0

Staff was always friendly and accommodating. Only problem was the light switches in units didn't work and lights in unit corridor doesn't stay on long.

Rating:

5.0

Very friendly staff on hand

Rating:

1.0

First of all I was suppose to receive my free storage for the first , I was told that was only for those who was from out of town then when I went to another Uhaul I found out that was not true

Rating:

5.0

Thank you very much it was a pleasure doing business with you.

Rating:

4.0

Had a great experience working with the staff regarding storing and truck rental

Rating:

5.0

Would definitely rent space again if needed...

Rating:

5.0

The staff was resourceful, the entryways are clear and easily navigated, save for the fact that the stairway from basement to 1st floor is blocked by the carts.