The office staff and Missy are great.
Mark S | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Lincoln Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service guy Jake, was super informative and very helpful. He also multi tasked many clients at one time, professionally.
Frankie RFriendly,efficient staff
Thomas GAlways great service here. Used this location several times. Give these workers a raise or some gratitude. Never miss a beat for customers
Jerad EI honestly can’t think of anything that could have happened differently or better! My experience was fantastic and I will recommend this service to anyone who needs it!
Brandy BGreat customer service.
Carla G | First ImpressionsBest Uhaul experience while moving and storing my items for 4 months. Staff was exceptionally knowledgeable about their job/computer systems and friendly.
Danna R | Overall ExperienceEverything is shamed good ready. People were friendly when they were getting our contracts rolled app and everything we were there a reasonable amount of time? They gave us the right truck that we needed. We used to truck. We returned it to same day. We had no problems excellent experience, thank you.
DOUGLAS Gall good
Lafe MAlex and Jake were amazing!
kevin jGreat service and support. Thank You 👍🤠
JOESEPH J | First ImpressionsVery nice and helpful.
Jeff HI called or personally spoke to a customer service representative at least four times. My main concern was getting a 2” hitch installed. I was assured 4 times including when I dropped the car off was that I was getting a 2” hitch.The only reason I ended up going to Uhaul vs. Scotty’s in out town was that Scotty’s didn’t install 2” hitches on my vehicle. When I picked up the vehicle a 1 1/4 hitch was installed. Now the Bike rack I wanted is not an option. When I pointed it out, the Manager argued with me stating that a 1 1/4 is all that would go on my vehicle. WHY WASNT I TOLD THAT!? Now I have an adaptor that sticks way out from my bumper. Should I be paying for a hitch I didn’t want!? Should I at least receive a partial refund? The miscommunication from this store was epic. I didn’t want electrical hook ups. I had to tell them twice that I didn’t want electric on two different calls. Really dissatisfied and disappointed in my experience.
timothy wA very large facility. Friendly staff, but some signage would be nice as far as where to drop off the rental equipment,
Matthew SThanks for quick service
Daniel PEverything with the trailer hitch installation went smoothly. No improvements necessary.
John BThe staff were beyond helpful. the units are clean and the floors are spotless. having clean bath rooms there is great! We love everything about the facility, thank you so much!!
ALLEN G | First ImpressionsThey were professional and very helpful.
Mark JThe U-Haul app has some bugs in it but it made it easier to get the truck and finish Up at the end. Thanks again for giving me a chance to use your equipment once again.
Harry PThe overall experience was good, But the updates on equipment for pick up and drop off from one city to another absolutely SUCKS, Because where I had to go to pick something up I drove by 3 different U-haul lots in Denver, and saw the exact trailer that I needed, and as I entered 1 of those locations, I asked about the "specific" trailer, the front desk said "oh, yeah we have 6 here with NO RESERVATIONS attached to them" I HONESTLY DON'T KNOW HOW UHAUL STAYS IN BUSINESS WITH TOTAL DISREGARD TO THEIR OVERALL TRACKING AND INVENTORY!
Thomas AThis is the 5 time, I come to this stores and always has a great costumer service
JUAN LGood service
Sakda SDropped off truck was 150 miles over didn’t realize mileage was limited thought it was seven day rental unlimited miles. I’ll know next time. Otherwise made it.
Philip PIt went well & I appreciate it greatly!!
James MFacility is very well maintained and staff is super helpful and informative :-)
Daniel M | First ImpressionsAgain, they did everything I expected, and did it well.
Donald RFriendly, knowledgeable, fast service. I was impressed with the trailer that I rented. Very sturdy and a lot of great features.
Brian BOutstanding service and super friendly staff.
matt gQuick customer care and set up
Jose RThis is a bait and switch operation. Your rep Ebony is a rude con artist.
David HFantastic staff and very friendly and helpful
Michael WMegan delivered the Uboxes on time and correctly. Was so helpful with the placement and the pick up was just as wonderful. I must say the Colorado people were wonderful.
Jayme GYou charged me for the dolly but there was no dolly at all in the truck. The truck was so dirty and smelled so weirdly. I will never use this place again at all.
Dongjun RYou guy's are the best
Shari L | First ImpressionsYour website was ridiculously difficult to maneuver and wasn't able to complete! Especially when I'm no dummy tech savvy!!! Thank goodness your personnel could help out and complete the rental! She was professional and friendly! Give her a raise! Rented Tuesday 2/27. Will NEVER use your app again!!!!!!!!
Joyce BIt was a great experience from the only pickup to easy drop off only thing i have to complain about is the furniture dolly was not with the truck but it wasn't a big deal i got a refund for that otherwise great experience
Casey PThe first person who helped me when I got my U-Haul was very rude and not helpful. When I returned the U-Haul the person who helped me was very nice and friendly but I had to wait quite a long time to get service and the signage told me to wait in the U-Haul until someone came to help. Also, the app is pretty glitchy and does not work all the time.
Emily WMake things somewhat cheaper
Vernon HKeep up what you are doing! Personnel was tremendously friendly and super professional. I highly recommend and will use this location the next time I need a rental.
Rodney MFast service, great team of folks working on it.
Erica WEveryone was helpful. The only thing I didn't like was how high the price for the unit is compared to other local storage places. I have a friend that had the same size unit and only paid 80.00 per month and i was paying 150.00. that's almost double? her unit was climate controlled as well? The staff was helpful, expecially Jake, the office contact and Misty, the lady that cleans the hallways.
shawna h | Overall ExperienceWas able to get a good location and unload a 15' truck into a 10'x10' unit in 30 minutes. Able to drop off the truck afterwards as well. Being open til 7 really helped since everyone who participated worked until 530.
ANDREW H | First ImpressionsGreat staff, super clean facility
tina C | Overall ExperienceFacility was great, customer service is lacking in the office area.
Dominick H | Overall ExperiencePricey for monthly storage compared to other local places.
Jennifer M | Overall ExperienceDo not force people to use an app to rent a vehicle or equipment. Some of us don't like having to download stuff on to our phones and go through a bunch of stuff just to then go do what we wanted to do. I sat there for an extra 30 minutes just to download the app, create a profile and then wait for the approval. .. Insane.
Dean CSame as my pickup location, I was pleasantly surprised with the staff members helpfulness, knowledge, and good cheer. I came away from this experience with a higher opinion of UHaul. Didn't feel like there were hidden costs or other gotchas.
Denny CUHaul app a complete unworking disaster. It provided no convenience and only frustration.
Daryl DI've used this U-Haul location for storage and rental trucks on several occasions and have always had a great experience. I recommend them highly. The employees are knowledgeable, helpful, and friendly. Overall, I've always had a very good experience.
TERESA H | First ImpressionsCustomer service was very good and professional.
ABDELGHANI EThey key box was not labeled very well, and very hard to open.
Brandie YOur truck looked like hell, dents all over, it sounded terrible and smelled of smoke. Our truck leaked rain water (roof? Side?), ruining my table! Not happy at all
Selena HExcellent customer service. Am renting multiple UBoxes and a truck on several different days. Staff is very accommodating and equipment is available when needed. Would highly recommend U-Haul for any storage or moving needs.
Denise TBest storage center I have ever been too.
CHRISTINA D | First ImpressionsThere were no directions on using the two key pads to get into building & had to go office for help. Plus my code didn't work until I used office key pad.
jill H | Online Move InVery kind staff and were extremely helpful.
MARALYN C | First ImpressionsI rented a couple of storage units over a six-year period and the staff was always friendly and helpful. I would absolutely recommend this facility to friends and family whenever they need to store their belongings. If you get behind, just talk to them and they will do the best they can to help you out. Kudos to Basil, Jake, and Cindy, they are the best. Thank you all for your compassion, patience, and understanding.
Michael G | Overall ExperienceThe gentlemen whom helped me was very nice and made it quick and easy ,he told me though the truck was a long the end of parking lot facing north Ave ,went and looked all over didn't see it then went back close to building and actually found the truck by side of building,I returned the truck here in Sioux falls SD on the 24th about 1pm ,I asked the guy if I needed to do anything he never gave me anything in return just took key and said he'd take care of it and I asked about the insurance money money deal back and he said I d receive a check or whatever back with in a day ,never heard of a call or nothing back on email of anything of the return on truck or anything else so ,what should I do ..
CYNTHIA RToo expensive.... I mean really!
Robert S | Overall ExperienceDear HQ, You need to value face to face interactions. Your call systems suck. Your text systems suck. Your tech user interface sucks. It's garbage. Value your employees, don't phase them out with these poorly coded robots. Every single uhaul interaction I've had with an employee has been great, but your tech sustems are not intuitive, they don't flow, and they don't save any fucking time on the frontend for the customer who is still paying the same as if he were talking to an employee. Wonder where that money's going? Definitely isn't going to the developers you've hired for this whole tech system you've moved to, because it's fucking trash bro
Jon HExtremely nice management/owner.
CAROLINE N | Overall ExperienceEverything went very smoothly , the staff was very helpful. Couldn’t ask for better service
Bruce KI had to use this location as the first reservation I made at a closer location, left me stranded in the cold for a lengthy time due to it being closed despite allowing me to reserve it and go through the self pick up all the way until it was time to get keys. This location was open thankfully but added miles/fuel to my short trip as it was. Happy with the customer service at THIS location but not happy with uhaul as a whole!
Katie CYou guys have an amazing team that is very helpful and friendly.
Cynthia W | Overall ExperienceCharge less per mile, or make it a better rate when you go over one or 200 miles. Or I don't know how about not charging people for 3 days when it was less than 48 hours.
Michael sBoth guys were real friendly. They did a great job hookin me up. Smooth return also. Keep it up.
Kevin MThanks , Have a vg new year Rad
WILLIAM REverything associated with a truck rental and return was smooth here; the service was excellent!
Lawrence BCrapy service and they upsold me by a chunk compared to the quote I got from them. Be careful.
James SI cannot say enough about basil he went above and beyond for me many many times I don’t think that I would’ve had my storage unit. If it wasn’t for him I appreciate him and all of his hard work.
Lara H | Overall ExperienceThey bailed me out because the designated drop off that U-Haul gave me didn’t even have a valid telephone number. But they were very helpful and I would use them and never use the other.
Joseph LStaff is always awesome!!! A+++
Chris PDO NOT use “MovingPro/Anytime Services” to help load and deliver your container! They arrived at my house TEN HOURS LATE! When the “owner” Bryce finally arrived, the container had no straps, no spacers, no locks, and only four air cushions to fill empty space. These guys are completely inexperienced and unprofessional. On top of being the worst moving company I have EVER used, the “owner” was unable to provide a business card, physical or electronic, and anything to document his actual ownership/responsibility for this “company”. There is a reason this is the cheapest option for loading help! Please take my review to heart, and DO NOT use “MovingPro/Anytime Services”.
Kara MGreat experience!
STEVE SThe staff has always been great with my needs and concerns. Over the top helpful with my clean out on sunday
LEANN S | Overall ExperienceReally professional and helpful staff.
Annie V | Online Move InSo clean, convenient and easy to access. Very friendly and hard-working staff. I had no worries about security and appreciated being able to enter the garage area to enter my unit. Great experience!
rey b | Overall ExperienceThx Basil & Jake for caring for yur customers on a personal level
bryan g | Overall ExperienceRandom fees were added due to there mistakes and they are not friendly, very ignorant you get told different things from different employees and then when you ask for a copy of anything they get offended and told me I have two days to move my stuff!!!!
hunter c | Overall ExperienceAlysha and Jake have been very helpful...
David C | First Impressionsthank you
Vally J | Overall ExperienceVery friendly and helpful
Steven A | Overall Experiencethe space (unit 1911) had signs of visible water damage (missing ceiling tiles and yellow water spots) and mold, not good for storing anything but especially problematic for upholstered furniture. in an effort to protect my furniture, we put our moving blankets on the floor. because black mold is toxic and the spores love to stick to fabric, i left the moving blankets in the storage space (per the instructions of the woman working there yesterday, i did not get her name but she was cleaning up the storage space area). anyways, the cost of the blankets is a loss on my end and it seems like the fair thing would be a reimbursement. all the staff at this location that i interacted with were great, but the space itself was not great. and the general vibe of homeless/undomiciled people around the facility is kind of a bummer too.
DANA G | Overall ExperienceYou're staff has always been very pleasant. When I needed help they were always very helpful. Thank you for everything.
KIMBERLY M | Overall ExperienceThe biggest reason I use U-Haul facilities is the fact that there are secure, climate-controlled, indoor rooms. That isn't available in most other facilities. Issues that do arise--like flooding last summer--are addressed quickly.
Wanda S | Overall ExperienceThis was an excellent experience, easy to start & end contract. Using the App to make my payments was simple. Always secure & super clean. Thanks!!
CHERYL M | Overall ExperienceOne of the nicest storage I’ve used, staff was beyond helpful! Thank you!
Teryl M | Overall ExperienceStaff is always friendly and knowledgeable, every area is clean and well maintained would highly recommend
Joyce M | Overall ExperienceThank you so much for keeping our home items and artwork safe and secure.
KIMBERLY P | Overall ExperienceAppreciate the fast storage and ability to get a future truck, thanks for the fast help!
Teryl M | First ImpressionsThank you for your storage service
JENNIFER V | Overall ExperienceExceptional staff. Not sure why it's advertised as 24 hour when that's only for truck drop-off. I assumed storage was also 24 hour, and I'm sure I'm not the only one who thought that. Still happy with the service/product overall, though.
AUSTIN R | Overall ExperienceThis storage place was A+ all the way around! It was always clean (even the restroom), the staff was always so helpful. I will definitely use this facility again when needed.
Kristine N | Overall ExperienceThanks very much, we'll be back in the spring!
Scott M | Overall ExperienceAll was great!
Dilyce M | Overall ExperienceAwesome staff. They genuinely care for all their customers.
ruby a | Overall ExperienceThe staff is wonderful and friendly and really take pride in it being clean!
Shanae M | Overall ExperienceWish you prorated. Having to pay a month storage for an empty unit. But would recommend to others
Karen F | Overall ExperienceWanted smaller box truck, but they had none available when I got there to check it out and I made reservations for it. The one I had to use was very difficult to get into and out of for a short elderly woman.
carol f | First ImpressionsGood job
Douglas C | Overall ExperienceHad to move out rather quickly due no prorating. I am renting a truck from same place on the 6th, I am not going to pay 104.95 for 6 days, so this was a major inconvenience. While moving out the bay doors were broken.....this was a major inconvenience....due an inefficient procedure to have the doors open for people trying to get to their storage. A procedure needs to be in place if the bay doors don't work again.
Katja S | Overall ExperienceMisty is amazing!
Dan S | Online Move InWe rented a storage unit for two years. The grounds were always clean. The staff was always professional and answered any question we had. We felt our belongings were safe and clean.
Richard O | Overall ExperienceGot a bit expensive. But nice
Braden B | Overall ExperienceWe used the storage facility in Grand Junction for about 15 months to keep some processions separate from our move there. The price was reasonable and the it was indoor storage. It was kept well clean and the staff was extremely friendly. My wife and I would recommend it to anyone and would use it again if we need additional storage.
sam s | Overall ExperienceStaff was friendly and knowledgeable, especially “Ducky,” who helped me get set up initially, The security systems in place and cleanliness of the facility gave me peace of mind. I’d definitely go back to this particular UHaul if I ever needed storage space again in Grand Junction.
Karla O | Overall ExperienceEveryone was so helpful and I loved their personal approach. I felt seen and was always helped quickly and with a welcoming smile. Thank you!
Anton U | Overall ExperienceAlways friendly and clean. The staff was always very nice. A little pricey but knowing your belongings are secure balances out the extra you might spend.
Cathe R | Overall ExperienceThe only issue I had was receiving my units late. There was some difficulty with finding a transportation company who could transport them from Arizona. Staff kept in contact throughout the process and gave frequent updates.
Daniel R | First ImpressionsFacility and staff are excellent and would do business with this facility in a heart beat!!
MICHAEL L | Overall ExperienceI reserved a 10x10 drive up unit. When I arrived in person, the only unit available was a 5x10. On 6/6 I will be arriving with yet another 5x8 trailer and will not have enough room to store all of my belongings, which puts me in an awkward position. I will now be forced to rent yet another storage unit now.
Samuel M | First ImpressionsExpensive but worth paying for the safety and security as well as climate control… thank you!
brandon h | Overall ExperienceVery clean and well maintained. Safe and secure.
TIffany V | Overall ExperienceAll great so far.........
Brandon D | First ImpressionsThe storage facility was very secure, easy to access, and the ladies do a fantastic job keeping the place looking spotless, and even called me when I didn't properly lock my unit! I would recommend this location, and would go there again if I need a storage unit in the future.
Carol G | Overall ExperienceStaff friendly. Easy to work with and will help you with what you need.
Natalie K | Overall ExperienceAccessibility and service was exceptional, great overall
Lucas S | Overall ExperienceI still have four more units.
Dennis C | Overall ExperienceGreat operation
RICKY B | First ImpressionsThank you. It was a the best, clean and warm!
Richard P | Overall ExperienceI found this facility to be a GREAT fit for my needs at the time. The staff were all really helpful and the place always looked extremely clean and tidy. I appreciate that the facility is well lit, and has cameras and alarms as well. I felt very safe and felt that my possessions were protected. Thank you for the superior service!
cody e | Overall ExperienceBest storage unit in town
santana P | First ImpressionsThe facility itself is amazing! Very clean, looked well-maintained I asked for something that would hold a 20’ truck, they gave me a 10 x 10 unit, needless to say half of my stuff did not fit so I either need to purchase another unit or store the rest elsewhere. Other than this problem everything went smoothly. I would have given them an excellent rating, if it had not been for lack of a bigger unit. Their store is very nice and have about everything you need to move
Kristine N | First ImpressionsWas uptight about the homeless fellow inside daily, watching folks. He would walk up to the door and watch me drive away. Would have rated excellent if not for having spoken up about this, but he remained.
Leandra H | Overall ExperienceVery friendly and made me feel safe and welcomed
Silvia M | First ImpressionsWorked with John Yoder who found a unit that would be convenient for me to move a lot of small/medium boxes into, (and some out of), over a period of several months. Enjoyed that he cared about my situation.
Edward C | First ImpressionsStaff location love the in door storage
Joseph B | First ImpressionsI would definitely recommend this place. It was always clean and well maintained. The staff was always helpful and friendly. I felt like my stuff was always secure. The hours are great as I could come and go anytime.
Sonja H | Overall ExperienceWe had no issues at all with our storage unit. The 1st month free with a truck rental was just awesome. We only needed the unit for a couple of months and it was really easy to cancel once we were done with it. I'd use this place again if the need arose.
Gary J | Overall ExperienceExcept your cleaner, everything in interacted with her she was always trash talking yall and just in a bad mood. I suggested she find a job she liked. But Basil is a true Angel and I will forever be thankful for what he did for me. Thank you
Starla R | Overall ExperienceHonest and straightforward. absolutely appreciate it!
Amber S | First ImpressionsWell done y'all!
desire r | First ImpressionsI was mostly happy about my experience, but my storage unit was almost broken into. My lock was seriously damaged and was hard to open that it was basically not usable anymore after I removed it from your location. So basically the money I spent on the lock went down the drain. Also when I went to tell yall I was moved out nobody was at the front desk. I could hear someone in the adjacent office making phone calls and I made noise to make make presence known and that didn't give them a hint to maybe come check and see if I needed help. I waited 20 minutes before someone finally came from the inside storage area I gather, they wernt outside but not right inside either. The lady on the phone was right around the corner and I know she could here the door open and close a few times. When I told the guy who checked me out about my unit about being broke. Into all he said is oh really. The wall next to where the lock and mechanism is was all scratched up and banged up as well.
bernard m | Overall ExperienceSuper helpful staff! Super convenient!
Anna G | Online Move InI enjoyed the check in process very easy and fast.
connie T | First ImpressionsThe staff was well mannered, calm when faced with frustrated clients. The facilities were well maintained, clean, and the staff was so sweet and helpful.
Timothy B | First ImpressionsGreat customer service
Micheal A | First ImpressionsVery clean has a bathroom n water fountain in there. It had dollys to help make it easier. Very nice staff
Cari P | Online Move InMost secure and clean storage I’ve ever used
Bob H | Overall ExperienceAll office personnel are so friendly and knowledgeable! Outstanding experience all the way around!
Thomas C | First ImpressionsOverall satisfied
Gary W | Overall ExperienceThe help was very information and helpful. Have recommended your business to others.
Jan T | Overall ExperienceJohn, the owner, is amazing! Very helpful young man!
Shelly M | First ImpressionsClean, secure and convenient location. Staff friendly, knowledgeable and thourough.
Terri E | First ImpressionsMy whole moving experience with U-Haul was stellar. Great online platform plus helpful people on the phone. Everything from start to finish went off without a hitch. Thanks!
Catherine B | Overall ExperienceMisty is an asset to your company. She provides great customer service and knows her job well.
Sylvia C | Overall ExperienceAbsolutely perfect! Great customer service. Great location. Everything was great.
Joey V | Overall ExperienceJake was awesome!!!!
mary l | First ImpressionsVery clean and secure storage location. The drive in area for loading and unloading is convenient! The manager Basil is very customer service oriented and made me feel like a valued customer.
TRACI H | Overall ExperienceWhen we first came in to rent to storage unit the lady at the front desk was extremely rude I assume because we were taking to long to get her the information she needed and stated "come on I need a name or an id I'm busy and have things I need to get done" which I thought was less than professional. Once the person arrived with the credit card needed to open the account the lady went outside and spoke with what I assume was the manager who then came inside and told us that the 5x5x9 the lady just said they had available not 5 minutes prior was no longer available and we had to get a larger unit, which I find extremely hard to believe. I'm going to assume that because I told the extremely rude employee that I understood she had a job to do and she was busy but as paying customers helping us is infact part of her busy day that she took it upon herself to lie and say the size we wanted was not available. Call me crazy but as far as I'm concerned that is not how employees should treat customers. I may have said some foul things towards the end but that is only due to the stage she set when we first arrived. Every single employee at this location need to take some classes on proper customer service. As a customer it is non of my business not is it my concern how many units this lady has to sweep, or how busy she is, so her telling me she is too busy to wait for us was extremely unprofessional. If this is the way you encourage your employees to conduct business then I'd much rather my money back.
Kenneth Y | First ImpressionsJonathan was very helpful and friendly. He was attentive to my needs
Sonja H | First ImpressionsThank you soo much!
Alfredo B | First ImpressionsAwesome friendly staff go above and beyond to meet all my moving and storage needs.
ruby a | First ImpressionsVicky could have explained the security better as a different person saw i was confused and showed me.
Jeanne T | First ImpressionsGood folks and very helpful
jim l | Overall ExperienceGreat storage unit. Very clean & well lit. Very friendly staff. Will use this facility again when needed. Thanks U Haul
Lawrence T | Overall ExperienceCollege students stored things over the summer. Very polite staff, and unit was nice. We’ll use them again.
Shelly E | Overall ExperienceThe staff was very helpful
Carolyn H | Overall ExperienceNice and quick
Kiah E | First ImpressionsGreat staff, Every time i need something they helped
ZAK P | Overall ExperienceI wouldn't recommend U-Haul because I think your prices are too high. I stayed two years even though I believe that about your prices.
Beth L | Overall ExperienceThere was an issue with my reservation and the store manager went above and beyond to fix it. Excellent customer service!
Janel C | First ImpressionsFacility is neat and clean, the staff are friendly and helpful
Daniel M | Overall ExperienceI would definitely store my things there again. The climate control was very important to me because of my antique furniture.
Jane W | Overall ExperienceVery clean !!
Micheal B | Overall ExperienceSurprised us with a free month storage due to renting Uhaul's larger trailer. Appreciated that. Thanks
Marvin E | Overall ExperienceGreat place and great customer service
Pennie A | Overall ExperienceThe gentleman that waited on me was very helpful an kind thank you .
TuesDay K | First ImpressionsThanks Basil and crew!
Pete N | Overall ExperienceThe only issue I had was not being able to rent a truck with a new temp license from the DMV. If you have a license you should be able to rent Cheers
Adam H | First ImpressionsThe staff was very helpful with getting me settled. I liked that eventually I had to scan my card on both scanners to open the access door, great design to keep people that don't belong there out of the facility. Overall great experience.
patrick s | Overall ExperienceBasil Williams went above and beyond to help me Even baking afterwards to check up and make sure everything was good. I appreciate the customer service I received!!!
Tia C | First ImpressionsThe UHaul facility in Grand Jctn is top notch. They have anything that you would need to make a short move or a long distance move. We rented a 9' Cargo van to make a long distance move and it was a good experience. When arriving in GJ we needed to rent a storage. The climate controlled storage unit is just what we needed.
Sharon D | Overall Experiencethis facility has been great! john was extremely helpful and patient, and he has made my very painful moving process much more pleasant and less stressful. the facility is very clean and well manitained and again greatly appreciated! 5 ⭐️‘s across the board — thank you!
stephanie o | First ImpressionsAmy is the most amazing and helpful person!
Natashia W | First ImpressionsExtremely helpful staff. Good prices, and excellent facilities.
Dustin N | First ImpressionsI will never go anywhere else for my storage needs. CLASS ACT!
rene y | Overall ExperienceVery clean, well maintained and and very secure climate controlled units.
Patrick T | Overall ExperienceThe storage units are great because they are climate controlled.
Sharon D | First ImpressionsNever done storage before and your staff was super helpful with the whole process!
Mariah H | First ImpressionsThe staff at this location are top notch! Never experienced better customer service and I would hands down recommend this location above all surrounding sites. They deserve a raise.
Rachael t | Overall ExperienceThis facility needs more help, you have to wait in a long line to get a rental. Then the poor girl had to answer the phone and put calls on hold. I had called the facility the day prior to coordinate my move and I was on hold for 15 min.
Kathy R | First ImpressionsJohn was awesome!
Bonnie D | First ImpressionsAccess could be be better for the larger units. People needing the big units have heavy household furniture. If they were closer to the entrance it would be better
Bill B | First Impressionsthe only reason I changed was needing a way bigger unit and you hadn't any or I'd still be there. Thanks guys and gals! Sherry Bird
sherry b | Overall ExperienceVery helpful and friendly.
Joseph G | First ImpressionsThank you. I will be recommending this facility.
Susan C | Overall ExperienceGreat place! This facility is clean and has adequate rolling carts. The garage bays are useful for unloading large trucks and or trailers.
Suzanne G | Overall ExperienceWe had an issue with incorrect billing that took over a month to correct. The check was for 3 months but the receipt sent to my phone was for only one month. The check took over a month to be processed.
marie f | Overall ExperienceWe will definitely use you again for when our daughter moves back home for summer break. It was such a relief to not have to bring ALL her stuff home!
Kristin H | Overall ExperienceVery helpful, last minute need on my part. Nice staff and facilities
Diane S | First ImpressionsThe facility was clean & nice and the customer service is great!
TRACI H | Overall ExperienceI had a truck & storage unit reserved for Wednesday, but my stuff was put out on a lawn on Monday! Thank GOD Uhaul had inventory for both the truck and the unit on Monday. The guy who helped me was sensitive to my ridiculous situation and got me hooked up with everything I needed. He made sure I understood all the relevant info, even though I was basically sobbing like a fool. You guys saved me and my expensive furniture! Thank you.
Sarah M | First ImpressionsAll three of my interactions for reserving and using a U-Haul Truck and Storage Facility were great. The staff was very friendly and knowledgeable. I would use them again (but I'm hopefully not moving again for a while!).
ERIN H | Overall ExperienceThis was a great choice to go with, I needed both truck and storage and they happened to have first month rent free with the use of the truck. Made this way cheaper and more efficient in my move. Thanks to everyone there.
Mark V | First ImpressionsIt was a good unit, very secure and an easy location to access. The only thing I would say is that I would like to be able to access my unit 24 hours a day. That's probably the only thing I would ask. Otherwise everything was fine.
John T | Overall ExperienceThank you for helping with my move!
LEAH B | Overall ExperienceBasil, Misty, and all of the rest of the crew were incredible to work with! Very clean and professional facility! Will definitely be my go-to storage facility in the future.
Steve C | Overall ExperienceHad great counter help, great communication while I was in the storage area via the intercom. Very clean and I like the drive in loading docks.
LAURA C | First ImpressionsThey forgot to put on Auto Pay. There system was down when I rented the unit in May and they took my information but charged me a late charge in June because they didn’t input Auto Pay when there system came back up
Marvin M | Overall ExperienceVery helpful and friendly staff. Great operation overall. We'll be back if we need storage again. Well done!
KIRK D | Overall ExperienceAOK
Richard O | Online Move InStill waiting for my money back for my deposit I moved out a month early and paid a month early
jamie f | Overall ExperienceNone
Lorenzo A | First ImpressionsMoving for retired individuals is not the easiest especially when friends have not been established that well in an unfamiliar area. With several knee operations and back problem for myself and unusual hot summertime it drained us down to almost to medical help. Thanks for your excellent hospitality you gave us to cheer us somewhat during our rough endeavor to get this move to be completed with success.
Harry P | Overall ExperienceJake is knowledgeable & super helpful - very thorough! Thank you!
Nita C | First ImpressionsBasil and his team are professional and super helpful! Thank you Farrah and team!
Nita C | Overall ExperienceClean , Safe storage.
William F | First ImpressionsYour online set up was a bit difficult and confusing so I went into the facility. Staff was super helpful and professional !!!!
christa l | First ImpressionsAll around given the circumstances of why I needed the storage unit... the staff from the front office , to the ladies cleaning the units was an all around pleasant experience. If I ever need a storage unit from here on out I will hands down be going back to this U-Haul thank you so much for everything you guys are awesome
Jessica W | Overall ExperienceNice place for storage. Will not recommend to use their trucks
sallie p | Overall ExperienceThe staff at this uhaul location are the absolute best! Thanks
Marc B | Overall ExperienceVery helpful nice staff.
Bonnie B | Overall ExperienceService and staff were amazing I if I ever need a storage unit again I know where I'm going
Christopher C | Overall ExperienceSarah was very friendly and helpful along with another guy- sorry don't know his name. I had never moved using uhaul before but it was easy to arrange online and the staff were very accommodating. I will be using uhaul for my next move to my permanent place next month.
Tamson R | First ImpressionsAs a young female I felt pretty safe but there were times where the movement sensor lights would not come on and that was frightening.
Kelly O | Overall ExperienceThe price is a bit steep, but otherwise it’s a great place to store your stuff.
Brandy B | Overall ExperienceThe female employee was AWESOME! She helped me very quickly, was extremely friendly and very professional. Thanks so muc
Marc B | First ImpressionsMisty was very helpful!
Tanya R | Online Move InGreat facility. I will definitely use them again if i need a storage unit again
Candace S | Overall ExperienceNone at this time.
Anli L | First ImpressionsGreat
Mark b | First ImpressionsOnly reason for not getting an excellent is because of the lack of staff to help with up front check in and check out.
David S | Overall ExperienceGreat service, no complaints at all
Guy L | Overall ExperienceMy over all experience at U-Haul Moving & Storage At Lincoln Park was outstanding and the staff were very polite, professional and helpful.
Carl C | First ImpressionsOur top priority was having climate control for art and photographs and some electronics but would highly suggest this storage for anything. They have a clean facility and pest control to help keep it that way. Carts are at the door to help move items in and out. Staff was super helpful at the time of rental and checkout. Never needed them any other time. Security seems to be top notch. We had no issues.
Annette D | Overall ExperienceI do have a situation though. My van was under the garage door that is suppose to stay open when you are unloading. but I saw it go down onto my van to where my dish satellite was. It left a mark. I don’t hv it hooked up now and I don’t know if it damaged it. It was on camera and seen my staff. When I asked the staff at arond 7 pm they said there was nothing on file about it. I was also told by staff via phone when I reserved the storage that I would receive a 10 by 20 storage that I could drive up to and just care my boxes into. I was also told at the beginning that my truck was 19.6 from back to front not including the cab over which made my move very hard. I had to leave some of my stuff behind. When I tried to switch trucks to a 26’ kJ in Prescott told me I would hv to pay for both trucks in order to make that happen. I did reserve a 26’ the night before but kJ told me when I came in the next morning that he didn’t hv one. When I told him I had reserved one then he said it was broke. He told me to rent a trailer which was supposed to make the space the same as a 26’. All the staff were nice through the process except for kJ.. The last time I used you. I turned my rental in early and they gave me some of my fee back. This time they told me they don’t do that with debt only cash. I also left my charger for my ph in the cab. I will call the storage to see if they put it away for me. Thank you, Morgan Dillard
MORGAN D | First ImpressionsJust started using a storage unit so not rating at 5 stars yet until have more experience. The help at the front desk was excellent.
Chris P | First ImpressionsI was impressed with everything about your facility. The staff was very responsive and helpful and friendly. I was also very pleased with the inside storage facility and feel very comfortable storing there. Thanks!
CARI H | First ImpressionsThis is the best storage facility we have done business with. The place is clean and secure. All staff we dealt with at this facility are the best. Friendly, very professional and informative. For future storage needs, we intend to make this the facility of choice.
David G | Overall ExperiencePlease remove the snow/ice in front of the access to the indoor storage units. It is very tricky to load/unload when you are sliding around on the ice.
elizabeth a | Overall ExperienceThe staff and store were great in Colorado. But in Coos Bay where I picked up my trailer, was the worst service ever.
Bobby P | First ImpressionsOver the decades I have used U-Haul numerous times. This particular facility is absolutely the BEST!! The entire property is organized and well maintained, and improving weekly, as the curbs, and landscaping are being finished up. Once inside, you will see that it is clean, very well set up, and you are immediately welcomed by a U-Haul employee. The service is amazing; very thorough, and everything is gone over with you, and explained in concise detail. Thank you for being such an outstanding professional, and demonstrating real customer service.
ANDREA T | Overall ExperienceQuick and easy process, very helpful staff!
Alex T | First ImpressionsWe should have waited. We are a non-profit and had some struggles and were unable to use it at the time. We should have waited to get it.
Centro D | Overall ExperienceHighly recommend this UHAUL for storage & rentals. The team at this facility is wonderful! Couldn't be more helpful, friendly and knowledgeable. Thank you Misty, Basil and Farah!
Nita C | Overall ExperienceI would tell people about you all and it was very clean and friendly people
connie s | Overall ExperienceThe entrance to the storage really needs attention to abandon clutter and dirty carpets.
marjorie g | First ImpressionsI reserved a drive up unit. I received an email confirming a drive up unit. Once I arrived to unload, I was informed I wasn’t going to get a drive up unit, because they were planting trees!!!! We had a house full of furniture and had to unload and walk down 3 hallways to get to our unit. There were no mattress carts around! We were totally annoyed!!!!
janna h | First ImpressionsThis is our second time using this facility for large short term storage needs. I wouldn’t go anywhere else. It’s farther than other facilities for us, but it’s absolutely worth the extra time. The employees are friendly, knowledgeable and very efficient! The prices are fair, especially if you take advantage of their specials. We are highly satisfied with our experiences and will continue to refer friends and family to this facility!
Jackie P | Overall ExperienceWas very pleased with the access and facility. Everyone was friendly and helpful.
betty a | Overall ExperienceI had to give my personal information out loud 3 times and when I prepaid 3 days before half of my information was never entered into the system. Definitely uncomfortable because of other customers in the next station next to me
Mike M | First ImpressionsHaving an easily accessible, clean, and climate controlled storage unit was really nice. Normally there were push carts available for moving items in and out of your storage unit.
Peter C | Overall ExperienceI used the storage area and have rented moving trucks from this location. I would use them again. Very helpful and a clean facility
Jann K | Overall ExperienceThe customer service we received a few months ago was so excellent, we decided to help our friends put their stuff in storage for them, using this same facility again. We reference the Lincoln Park facility to everyone we know.
Jackie P | First ImpressionsI have spent a lot of money at uhaul lately, you have two of my uboxes now, I have called 3 or 4 times and talked to your employee's about a email that I got from U-Haul saying this month is supposed to be free and they all said they would call me back, I'm still waiting, instead I get a email saying you took 126 or something close out of my account, I have told 3 or 4 of your employee's that I do not want any kind of automatic payments taken out of my account, I don't get it but I'm very disappointed with uhaul, do not take money out of my account without my permission, I hope you people can get it this time
michael b | Overall ExperienceBest uhaul place in the world
connie s | First ImpressionsVery clean and Temp was perfect for dealing with during the day. Customer service is good and very polite individuals, was very happy dealing with everyone there
manny l | Overall ExperienceEveryone was helpful and awesome!
Samantha A | Overall ExperienceThe 2 keypads by the entry doors were confusing. I think I finally figured out the customer was supposed to use just one of them. The staff was friendly and the check-in process went very quickly.
Peter C | First ImpressionsThank you. The gentleman checking in my truck was very respectful and thorough. Glitch with 2nd staff member insisting I pay for drape pads I had already paid for in Sacramento. All ok. Great and convenient yes!
Toni A | First ImpressionsNo complaints
barbara h | Overall ExperienceThe Uhaul staff was great. Pleasure to work with.
Terry L | First ImpressionsThe employee's were top notched,how about corporate heads, leaders, please take care of the people at the bottom of your business, they are on the front lines and doing a good job at this location, mr. Barker
JOHN B | First ImpressionsEntrance to storage facility wasn’t cleaned regularly
daniel w | Overall ExperienceLoved the fact the storage was under the old K-Mart roof but felt the unit was a little pricey. Access was easy and staff friendly. Thank you for being there.
linda g | Overall ExperienceThis facility is awesome! So clean and climate controlled. 24 hour access and the alarm system and cameras makes me feel like our daughters stuff is really safe. And thanks for getting us in 6 weeks early as we had to move her out in a hurry. I will recommend you to everyone.
Dawn P | First ImpressionsEvery detail has been excellent! The staff is all terrific and super helpful, professional and friendly!
Jackie P | First ImpressionsFarrah was extremely helpful and provided great customer service. On Saturday when I came in to unload the Uhaul into a storage unit the size originally reserved was not big enough. On top of trying to find a bigger unit the lobby was very busy with other customers. Farrah demonstrated her problem solving and multi tasking skills very well.
Deserae M | First ImpressionsThe stupid app wouldn’t let me enter a fuel amount for after hours check in. I sat there for a half hour trying to get it to work but it wouldn’t. I don’t think I should be charged $20 extra for after hours charge when YOUR APP wasn’t working. Don’t worry, I’ll use another rental company next time.
Dave P | First ImpressionsGreat and friendly help
Robert H | First ImpressionsThe unit that I rented was very clean and very fresh. Everybody who work there with very kind to me and very helpful. Thank you U-Haul for everything you do.
tom k | Overall Experience"I'll be bock" to steal a line from my favorite movie
kenneth s | Overall ExperienceSuper convenient and the staff was always happy and helpful!
Michael B | Overall ExperienceAmy and all the other staff were so friendly and helpful. The facility is just what we need and so well maintained and secure.
Cheryl M | First ImpressionsEasy process
kenneth s | First ImpressionsEveryone was very nice and helpful.
Irene W | Overall ExperienceAlways prompt and helpful, month of free storage was a huge help to me!
Jana B | Overall ExperienceVery good storage facility. Indoor parking to load during cold weather is great!
Shane H | Overall ExperienceThe facility was spotless and the employees were friendly, helpful and honest.
Cheryl H | Overall ExperienceThanks
john h | Overall ExperienceExtra good experience!
Charles K | Overall Experienceit was what i paid for
Michael V | Overall ExperienceAll good
david m | Overall ExperienceEveryone was great
Amanda R | First ImpressionsNone
david m | First ImpressionsThe employees at uhaul at Lincoln Park, were very friendly and helpful. Even though our situation was most likely an inconvenience to them, they didn’t make it feel like it was.
Shane H | First ImpressionsChanged the rules to there convince. Rude mean, disrespectful, liars. Very discriminatory. I will never use them and dont recommend them to anyone
Catherine K | Overall ExperienceI don't have any comments.
Joseph M | Overall ExperienceFarrah did an awesome job. Super easy to get set up. Thank you, Dave
david h | First ImpressionsEmployees very helpful.
Sharon C | First ImpressionsThis storage place is the most unprofessional and unorganized place I’ve ever been too. Lazy workers that smell like cigarettes and are dirty . I wouldn’t recommend this storage place to anyone.
jane h | First ImpressionsXxx
Susan L | Overall ExperienceAll staff from management to janitorial were extraordinary in every facet of my experience here!!... Top Shelf Professionalism!
mathew m | Overall ExperienceMichael (in the equipment return lot) was great! Location could’ve benefited from more staff. Front desk lady seemed overwhelmed. Facility was clean, But looked very heel worn (even tho it was “new”)
Mike P | First ImpressionsMore loading doors on the storage building would be nice
terence t | Overall ExperienceThe young man who helped us was very helpful and very professional.
russell h | First ImpressionsThe girls at the front for check-in were fabulous. They could not have been more accommodating and pleasant.
barbara h | First ImpressionsThe price for the unit was way too high. I did not have 24 hr access to my unit for months and I paid full price. The staff and employees we excellent. I would rent again if the price was not so high.
michael G | Overall ExperienceNice new facility
JOHN M | Overall ExperienceWill be using this unit again!! Super friendly and great experience
Ashley C | Overall ExperienceVery convenient nice employees
Christine W | First ImpressionsPleasant, professional,prompt excellent service overall
terence t | First Impressionsgreat location, secure.
annette z | Overall ExperienceThere are so many issues with the facilities and staff ; I have wasted enough time having to deal with uhaul a review would continue to waste my time!
Charles S | Overall ExperienceA
Joseph C | Overall ExperienceGreat customer service and facility
Jordan M | First ImpressionsI don't think it's right to charge a fee of $35.00 just to set up for 24 hour access. Otherwise, the facility was acceptable.
Robert T | Overall ExperienceAll the people have been very helpful and seem really caring.
RON M | First ImpressionsI had a great experience renting a van, as well as moving into a storage unit. All of the people that I dealt with were professional and very friendly. I believe it was Farrah, John, and Kelsey?
Mark W | First ImpressionsEasy, accessible, and excellent service!! Loved the carts available to use.
Jessica N | Overall ExperienceNo direct phone line to office. Staff LIED about truck availability. 1 day notice that truck was 1.5 hrs away, even tho I confirmed in adv. Added $400 (ride and hotel) cost to me. Bad, bad service.
susan d | Overall ExperienceFriendly and helpful.
diana d | First ImpressionsFriendly and great service
VINCENT M | Overall ExperienceStaff are slow, unorganized, confused took over an hour (after I stood in line for a long time) to accomplish a rental.
christine j | First ImpressionsOk
Serenity S | Overall ExperienceThe people we met were very helpful and it made our move much easier
LARRY O | Overall ExperienceNone
Mark S | Overall ExperienceEverything was fine!
RICHARD S | Overall ExperienceWe arrived to drop off the trlr and needed storage. We were the only Cust at the time. We did the paperwork and she got a line. Instead of finishing with us she helped everyone else and came back 2 hr
CATHERINE H | First ImpressionsI would have given an excellent but I litterally gave my ID and credit card and you somehow managed to spell my name wrong. Lol. Rogelio. Otherwise superb service.
rojelio a | First ImpressionsMy pick up was delayed because the wrong lock was on the back of my truck.
Serenity S | First ImpressionsCourteous staff and clean facilities.
Susan L | First ImpressionsThe service was excellent! The storage is clean. Very happy with everything
RICHARD S | First ImpressionsA great experience. Quick and easy. Thanks!
Mark H | Overall ExperienceBoth gentlemen were very helpful and polite. We had a great experience!
sarah b | First ImpressionsFriendly, professional and helpful.
Jerry E | First ImpressionsThe woman at the counter that helped me was very polite and had an amazing attitude! Very impressed
justin c | First ImpressionsWe are very happy with the UBox program. We packed the boxes ourselves, and had the boxes stored for 1.5 months while we bought and closed on a house. The boxes arrived in perfect condition.
molly n | Overall ExperienceGood
Joseph C | First Impressions...
Darrel H | Overall ExperienceQuick service and nice people working there. Great facility.
Mark H | First ImpressionsLack of communication. Never notified when box arrived, I had to track it down with several phone calls. Next day they asked if we brought the box back. Everyone there not on same page.
PAMELA C | Overall ExperienceGreat customer service moving made simple .
Larry H | First ImpressionsWas a very nice facility and will be great once the construction is complete!
paige n | Overall ExperienceVery quick, great job.
robert l | First ImpressionsVery pleasant experience!
Nuri O | Overall Experienceperfect
janie w | Overall ExperienceI think uhaul is a great company and I would use them again.
BERNA D | Overall ExperienceMy experience was primarily with Reuben Magner in receiving and coordinating the unloading of my 3 UBoxes. Reuben was excellent from start to finish...from receiveing to enlisting help for unloading!
Richard V | Overall ExperienceHad to track someone down in the facility to help me. Poor communication and bad information was provided on almost every interaction I had. Everything turned out fine, but it was frustrating.
Max M | Overall ExperienceGood crew.
Douglas M | Overall ExperienceThe facility and staff were kind, helpful, and organized. There is still work to be done on further optimizing the space but it is a work in progress and I acknowledge that. Thank you for your help.
Virginia F | Overall ExperienceIt was strange that they moved my PODs from one location to another without informing me. The auto bill was a problematic. I am being billed for a full month for 5 days, not right.
kim m | Overall ExperienceNo comments
Eric W | Overall ExperienceA little disappointed that they wouldn’t bring my Uboxes to me as agreed. But I made due.
Cynthia S | Overall ExperienceThey were super helpful and friendly. Went out of their way to accomodate us.
Joy M | Overall ExperienceThe staff was very friendly and went above and beyond to help us with our moving experience
Shaun L | Overall ExperienceGood
Lorri S | Overall ExperienceNot enough characters allowed in this message to explain exactly how HORRIBLE my entire uhaul experience was including but not limit to the AWFUL customer service at this location. RUN AWAY!!!!!!!!!!
Josiah D | Overall Experience