Customer Reviews for U-Haul Moving & Storage at Main St

Rating:

3.0

No one ever answers the phone or someone isn’t in the office

Rating:

5.0

Nothing

Rating:

2.0

I had my total go from $53 to $231 for location drop off which is unfair giving I was told I can drop off at any location.

Rating:

2.0

people working the counter were rude, i heard one of them get snarky with another couple who was returning their uhaul rental. the truck i got had like 3 lights on the dash, one for the tire monitor system. the latch for the pull down door on the back of the truck kept getting stuck, like it needs to be replaced or hit with some serious WD40. truly the worst part was the way the people working here talk to customers.

Rating:

5.0

I was very pleased.

Rating:

2.0

I requested a dolly and they didn’t put it. Which annoyed me because I didn’t have time to go back.

Rating:

5.0

I'm 5"3 unfortunately I had to put a pillow behind my back and drive because the seats are not adjustable. I could not reach the pedals. I tried to use it up without a pillow and it was very dangerous.

Rating:

4.0

Staff very helpful

Rating:

4.0

Very professional

Rating:

3.0

N/A

Rating:

2.0

The service at the station was great!

Rating:

3.0

Only thing is, we were accused of not returning the truck when in fact we returned it early. Had to go through a whole phone thing.

Rating:

5.0

Excellent service. The guy was very kind and professional and knowledgeable. Thank you kindly Pamela Perry

Rating:

5.0

Everyone of the team we interacted with was courteous and helpful !

Rating:

1.0

Pay people they money back

Rating:

5.0

I left my personal dolly in the back of the van and was glad to get it back after waiting until they were open again and making a call to Customer Service prior to that.

Rating:

4.0

I rented this truck to move some belongings to storage. All the equipment worked well and the move was very smooth. I got the job done. Thanks for being there.

Rating:

5.0

Great job by all employees. Good equipment. It got the job done.

Rating:

4.0

No final bill yet

Rating:

5.0

Amazing!!

Rating:

5.0

My experience in the last several visits has been very good. Sometimes in life when things don't go good on a occasion. It takes both adults to write off who's right and who's wrong to move forward for a new path. And realizing every business is run differently & separately from one another. And from that point business has been nothing but professional. Thank You!!🫡😊

Rating:

5.0

Nothing the staff was very helpful and professional and worked well as a team.. it got a little busy but they did there thing. Nice job gents

Rating:

2.0

When I got there, my car transporter was buried on the snow. The first one had broken wire so I had a back it back in, and then get another one again loaded with snow. They knew I was coming to pick it up I think they should’ve had it ready and cleaned off, I understand up there gets a lot of snow but I let them know. I’m coming 24 hours before I was going to get up there and they had plenty of time to pull it out and clean it off. I took their shovel and shoveled off the snow on the trailer , I also had smelled a slight smell of weed in the office. There were only two people working there both nice but laid-back kinda we live in a world of service being a businessman for 25 years a successful one at that I know it’s hard to get good working people , the odds a mess no one does anything to make it good. The area where you pull your vehicle into get inspected and cleaned off the tarp was loaded with snow and tearing and at any moment can come down and kill somebody that’s a death trap you need to do a lot of work there , sorry for the bad report

Rating:

4.0

Basic run of the mill U-Haul store

Rating:

1.0

Truck not ready, trapped in a line of trucks covered in snow. Pre-ordered blankets not loaded. Employee did not offer to clear windshield of ice and snow. Check engine light came on almost immediately the next day. The shocks on this vehicle audibly bottom out with a thud when you brake with a full load. All in all, the weirdest and worst U-Haul experience I have ever had. Back on Friday for another truck though. We’ll see how it goes.

Rating:

5.0

Lower price

Rating:

5.0

None needed at this time all is well!

Rating:

1.0

Get your shit together

Rating:

3.0

service was slow

Rating:

3.0

Make sure keys are in the drop box at the time of pick up.

Rating:

3.0

Keep the vehicle clean , the cargo van that I picked up was dirty the seats had animal hair all over the windshield inside was dirty bad , but I needed the cargo van had to get done with moving so was in a rush

Rating:

5.0

Thank you and I appreciate you

Rating:

5.0

Very nice people and place

Rating:

5.0

The gentlemen that waited on me were awesome. I would definitely go back..

Rating:

3.0

I was told that the gas gauge was set to 1/4 quarter of a tank at the start of my rental. After the first 5 minutes of driving the truck, the gas gauge was well below the 1/4 quarter mark after driving 8 miles from the U Haul location. The entire trip itself was 23 miles and we had to stop and fill up $15 of gas. When I returned the truck, I was told that this is normal. I disagree and do not think for a 23 mile drive I should have had to fill up.

Rating:

4.0

I was have a problem with the tires because I was driving I keep slipway from the road because the of tires is not in good condition

Rating:

1.0

Driver side mirror was broke and kept moving which was causing possible accidents. Power steering was really bad. Brakes were very unpredictable. Inside of truck was disgustingly dirty and wet. There were no furniture blankets or a broom. Not to mention the staff that handed the keys to me was very unprofessional and rude. I will never rent from U-Haul again! Worst experience ever!

Rating:

4.0

The link to the equipment checkout list did not work. Server was reportedly offline.

Rating:

5.0

Everything was smooth, staff were helpful.

Rating:

1.0

A lot of times I come here the people don't know what they're doing they don't know how to do refunds when they make a mistake they're not watching they on the phone talking what are they talking to customers It's just a real horrible place there's never a manager on site and when there is a issue they take you through all these hoops and loops just to get it fixed and then it still is never fixed but you took someone else's money It's ridiculous. I have all these young kids trying to be large and in charge and most of them can't even do anything that needs to be done when they're there then they so busy lolly gagging around and playing they checking back in the trucks when they feel like it and then double charging you.

Rating:

4.0

The truck had a tire maintenance service on it, and the tire light was flashing. That was the only problem in concerned that I had other than the fact that I could not read my odometer so I could tell what I started at and what I ended it so I don’t know if I gain a credit or not. I like the service man. He was very kind. He was very friendly and he explained things that I needed to know. I also like the after all after our 800 lady because that is the only thing that is not clear when you return your vehicle what you’re supposed to do after hours so I ended up calling the 24 seven hotline so that needs to be made clearer and the key dropbox should be closer to the sign that way women at night time aren’t walking from the back of the building to the front trying to find where to drop the key off. I have the app on my phone, but it doesn’t have anything about the return policy. I’d like to know more about that overall I’ve never had any concerns with the U-Haul in Buffalo, New York thank you.

Rating:

3.0

There was a loud noise coming from the truck. Associate advised that it was nothing to worry about. Found out there was little to no steering wheel fluid in the truck so was not able to back into driveway to load and unload. It was a major inconvenience as the vehicle was difficult to navigate. Was not able to return as it was the only that size at that location

Rating:

2.0

Hard time finding help at drop off

Rating:

1.0

No one was in the office when we arrived to return our trailer. An employee showed up a couple of minutes later and was extremely grumpy from when he walked through the door. He told us to put the trailer in a particular spot. I told him there was a return vehicle in the way. He moved the truck and then told us to move the 6x12 trailer 5o' to the spot he wanted by ourselves. We could not get it any closer as the yard was cramped and we wer towing it behind a 40' motorhome. I told him "this is as close as I can get it with the motorhome. " He responded, "You should have parked the trailer on the street (150' away)". I told him, "There is no street parking. Can't you just use your trailer roller to move it. We'll help you." He said, "Not my problem, and we don't have a trailer roller." I told him again this is as close as we can get the trailer. He said "Just leave then." I responded, "What about paperwork?" he said "No Paperwork." so we left. This employee needs some serious customer service training.

Rating:

1.0

I was given a truck that was on empty! I was given a truck with a faulty dolly that I paid extra for! I was given a truck with a bad transmission and needed a tune up , the truck kicked back at any speed over 40mph!!!! This was the worse experience ever! Never Again

Rating:

1.0

My identity beas stolen ppl can call and act like me and the bitch damage the truck

Rating:

5.0

I would suggest washing the exterior of the rental vehicles,if this is not practical then wipe clean the door handles etc.

Rating:

2.0

My recent experience at your location, unfortunately, fell below the standard of service I expect from your company. When I arrived, I interacted with a tall gentleman wearing glasses. Unfortunately, he was unhelpful and dismissive. I was traveling without my husband, and the credit card we were using was in his name. Instead of providing alternative solutions or answering my questions in a helpful manner, his responses were rude and lacked professionalism. My husband, who was on the phone at the time, also overheard the interaction and was equally dissatisfied with the tone and demeanor of the associate. Thankfully, another team member, a shorter gentleman with dreadlocks, stepped in and demonstrated exceptional service. He not only provided practical solutions but also went out of his way to assist me in connecting to the WiFi and downloading your app, which was greatly appreciated. However, additional issues arose when I requested specific equipment. The initial associate left it by the truck instead of placing it inside. When I asked him to move it into the truck, he complied but gave me the impression that my request was an inconvenience. As a General Manager with Hilton, I understand the challenges of dealing with difficult situations, but I also know the importance of professionalism and empathy in customer service. While I managed to handle the situation, another customer may not have been as understanding. Although I am grateful for the assistance provided by the second associate, the overall experience was disappointing and has made me hesitant to rent from this location in the future. Thank you for taking the time to review my feedback. I hope you take this as an opportunity to address these concerns and ensure a better experience for your customers moving forward.

Rating:

5.0

The team here was excellent from the pick up to the drop off . Much appreciated

Rating:

3.0

I had to pick up rental at a far out location which cost me extra money in mileage.

Rating:

2.0

Yes, I can definitely refer a friend, but for my last service am not comfortable enough to do so and I’m very upset for this review or feedback because it’s the location that I always go to. But the vehicle was given to me. It was not safe driving needed it maintenance meaning breaking was horrible and driving in general.

Rating:

5.0

Nothing

Rating:

5.0

Better idea on where the pu and drop off will be at time of making reservations

Rating:

1.0

The customer service at the pick up location was terrible. They were playing loud trap music, every employee was obviously stoned out of their minds and I sat alone in the building for almost 10 minutes until someone came back to help me and then after kind of helping me they spent another 5 minutes making me wait while they failed to find a highlighter. It was tragic. Whole place reeked like weed too. Might as well had smoked a blunt in the store. Already told all my friends and family to never go to that spot

Rating:

3.0

On a positive note, reserving online is so easy and convenient. On another note, at the Main St. location, I would like to see more professionalism, more positive attitudes, more respectable customer service skills, and effective communication skills.

Rating:

1.0

Rude employees and people living in units staff is very rude

Rating:

3.0

I never used it….it was too small

Rating:

5.0

Great team , pleasure to work with …..

Rating:

4.0

The guys were helpful and professional in spite of a very busy afternoon.

Rating:

5.0

I would recommend you in a minute!!!

Rating:

5.0

Thank you

Rating:

5.0

Your staff is extremely courteous and professional.

Rating:

3.0

The storage unit was fine. My access code didn't work so the employee used his. I asked if I would get access and he said if it's not working the next time I come he'd give me a new one. He gave me instructions on how to access the unit and how to move the furniture up. I told him that I had a free lock and he said ok it's there. When the movers came to meet me I forgot what the employee said about how to retrieve the furniture once we were up on the third floor. One of the movers went to get clarity and he was rude stating “I already told her”. Yes, he had told me however it was cold, and raining plus my first time being there, and I wanted to make sure I had the details right before going up to the third floor as there wasn't an elevator for us. We get up to the third floor and figure out how to get the furniture, they move it into the unit and there isn't a lock in there. So I had to go back down to the store and then back up to the third level. All he had to do was give it to me when I first mentioned it in the store at the beginning of our encounter. Overall, my experience was okay. It would've been great had he not been preoccupied with his phone and rude with each conversation.

Rating:

1.0

The manager Tahj Is rude and lacks customer service skills . My credit card was charged after having full knowledge that I moved out . His business ethics and reception is less than par. I definitely would not refer anyone to this place . Further I was sent a receipt for a reversal of the payment and I still haven't gotten it !

Rating:

5.0

Thanks for your help Mr. King! Take good care.

Rating:

5.0

Your staff is extremely helpful and knowledgeable.

Rating:

5.0

Temporary storage for temporary time, price was very accommodating, so that took a lot of financial stress off my back

Rating:

1.0

TERRIBLE in store customer service. Big inconvenience when someone loose their key & you have to come out of your pocket for a locksmith. Was told unable to make partial payments. Will NEVER recommend anyone for Uhaul service.

Rating:

2.0

When I reserved my U-Haul truck and storage unit online I was given an offer of first month free for the storage unit when I got to the U-Haul office I was told that that offer couldn't be honored online also stated there was 24 hour access to the storage unit when I got to the U-Haul office I was informed that that also was not true. That defeats the purpose of me reserving a storage unit I will be moving my belongings as soon as possible. The website and office rules and offers do not match and that is false advertisement.

Rating:

5.0

Great team and customer service.

Rating:

2.0

The storage unit was in poor condition; the wall was crumbling with large hole already in it, and a thick layer of dust was visible everywhere. The unit felt as though it would fall in on itself were I to store any of my things in there. The staff was friendly and helpful—right up to the point the gentleman at the front asked me if I had a boyfriend after giving me a once-over. Highly unprofessional. Will not return.

Rating:

2.0

I been trying contact the manager I didn't get a letter or call about my storage closing . Keep calling the store no one can't find my storage. Im a mother of 4 this is so devastating. My son cancer memories are in there.all our clothes.my baby bed.i been homeless. I just don't understand why I wasn't notified. I was told on beginning o will.jabe 25-48 hr notice to get my things of I feel behind. I just got a new apartment now I don't have my belongings.me and my kids are on bare house over this. can't seem to get manager on the phone or to return my calls.

Rating:

3.0

I had my service dog with me when I was moving my stuff into a unit and the store manager would not allow her in the building and she’s my service dog I have her card.

Rating:

3.0

Tajh and Damir (not sure about spelling) were extremely helpful when I needed it yesterday. Damien was quick to check my unit and Tajh helped me with my final paperwork. This location is always very busy on the weekends and the people working and usually hustling even when short staffed like they were on Sunday. It looked like there was one person working and he was doing everything but was still extremely helpful when I needed help with the elevator.

Rating:

3.0

One they were not very friendly when I said there was a reservation for the first floor they said that they didn’t have one for the first so it’s the third third floor then found a second floor I took that I was given the impression that they didn’t feel like handling the last customer. Had problems with the elevator they didn’t seem to know what was going on I had asked him three times for assistant With the elevator then I told him that the truck was to be dropped off on ferry Street, I was going to show him the text that I received from U-Haul he said he didn’t need to see it I told him to truck was supposed to return the 28th he still took the mileage and the gas usage.

Rating:

2.0

I wanted to pay for two months. Yet I was charged for 3 months. When I questioned it, I was told that. It would be refunded when I move my stuff out. It appeared that the employee didn't know how to do a refund. He rush other customers out and seems to be on an overall bad mood.

Rating:

2.0

No lock provided when I move in. My expectation was to have a lock inside the storage unit. But did not had one. Also hard to reach that unut. Staff is not friendly at all. I regularly using Uhaul service in Canada, and this is first time I used in US. And it will be the LAST. BECAUSE WORST customer service due to rude employees in that location.

Rating:

5.0

Owner is there working Place is run top knotch You want the best Go see Taj and his men Peace

Rating:

5.0

This location has wonderful customer service I like storing my items at this location when I'm working out of town because I no my items will be safe

Rating:

1.0

I was charged for a year for storage I never moved into and my credit was poorly affected I would never even consider using this service again even as a suggestion. Poor service and constant calls harassing me about a storage I was unaware I even had. Worst storage place ever do not even call these guys you will wind up with an outrageous bill you never knew you had.

Rating:

5.0

Thank you for a great experience. Everyone working here was very helpful and professional.

Rating:

5.0

I've been a customer at this location since 2018. The staff has always been helpful, service always excellent. Sad to say goodbye!

Rating:

5.0

Had storage there for several years. Never had any problems. Staff was always great and helpful when needed. Would still be there if I still lived close to there!

Rating:

5.0

Thank you U-Haul.

Rating:

3.0

The elevator is burdensome and hard to use. The doors to the unit are too small. There is no light in the unit.

Rating:

2.0

The manager of the store is very rude. I don’t understand how he got that position.

Rating:

5.0

A pesar de que tuve unos inconvenientes por información errónea y no muy clara desde Florida , la atención y ayuda que también me brindó 2 empleadas de servicio al cliente una cuando estuve en FL. Y la otra en NY que se me brindó en Buffalo NY fue muy buena y cordial. Muchas Gracias por sus servicios.

Rating:

5.0

Very helpful staff!

Rating:

2.0

Lost about $38 in rent due to my moving date being moved up 3 weeks. I couldn't get refunded for weeks I would not be using it. My storage unit was a 4x4x4 upper unit and the ladder was always scattered and was a pain to move and load in. The unit itself is also not worth $50 a month. I was able to find a much bigger unit, almost triple the space, with a differn't company for only $86 here in buffalo. A unit of that size was going to cost me about $140/month at Uhaul. Staff was helpful, but your units are very overpriced for what you are getting.

Rating:

1.0

The manager, Tajh King was extremely rude to me not only during my most recent visit to the Main St. location, but during my initial visit as well. He is extremely condescending and abrasive in his tone. He blatanly lied to me and told me that he didn't have any storage units available. I went to another location and was informed that there were in fact other units available at the Main St location. Tajh also took it as far as to completely skip helping me and attempt to help another customer when I was obviously next in line. When I spoke up about Tajh deciding to skip me he claimed he didn't see me, which made absolutely no sense considering that I was standing right in front of him. I plan to speak with Todd S and write a letter to your corporate headquarters in the very near future regarding my experience. Tajh has absolutely no business managing a customer service based environment. I would be surprised if this complaint is the first of it's nature the company has received regarding Tajh.

Rating:

5.0

So grateful to U-Haul I was in a jam and when I needed help the most they were right there ... Very friendly atmosphere 2 👍👍

Rating:

5.0

The young man working the front desk did a great job

Rating:

1.0

This was the worst part moving experience. There was a lock w/an access denied paper attached My bill was paid on the 28th of January. The supervisor prevented us from using the freight elevator.

Rating:

5.0

Really helpful staff. Definitely recommend!

Rating:

5.0

I have never had any issues, everyone polite and professional, store manager awesome!

Rating:

3.0

Storage was safe & clean, never a major problem.The hours werent late enough & didnt match website.Slow tricky elevator, 3rd floor walk-up with broken hand rail, & my unit's door was narrow & damaged.

Rating:

5.0

Good experience

Rating:

4.0

No comment

Rating:

5.0

Very helpful staff!

Rating:

5.0

Very easy

Rating:

3.0

T

Rating:

5.0

From my pick up in Daytona to my drop-off in Buffalo, the service I received was great.

Rating:

4.0

What could have made it excellent was limiting the wait times. It felt like having only one person at the desk increased waiting times. I would usually have to wait for 15+ minutes. Good otherwise

Rating:

4.0

Very nice and helpful staff. I go there for all my storage and truck rentals.

Rating:

1.0

I made two reservations that did not exist when I went into the store. I've never dealt with anything like this. I use storages often. As I walked in to get in line, the clerk was yellin @a customer

Rating:

1.0

No one answered the phone on my day to arrive. I was not going 2 pay for shipping ,movers, & a hotel for 10 days. I'm stuck waiting in hopes 2 reschedule. I believe my unit was given to someone else

Rating:

1.0

Poor, i move-in changed to 29th from 800 #, local facilty never got message I showed up and was told come back in AM. Storage was advertised as 10x4x8, it was more like 8x3.4x6.5. Went to LifeStorage

Rating:

4.0

the issue i have with Uhaul storage is the $15 late fee. I recieved emails and letters clearly stating that it would be waived if i sign up for auto pay. i did and was told by the mgr no to waiving it

Rating:

4.0

Initially the staff was rude and unaccommodating... no one would even answer the phone. By the end of my experience they were MUCH more friendly and I just stopped trying to call when I had a question