The gentleman who helped me check out and check in was great!
Scott SCustomer Reviews for U-Haul Moving & Storage at Memorial Dr
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman that checked me in was super friendly, engaging and helpful. Even when I had to extend days the rental agents were AMAZING!
Leonard KDanesha is the reason I would recommend this U-Haul facility to anyone! I witnessed her reach out to a customer to explain a situation for that customer’s ex-husband. Most places would have left it to the ex-husband to clear up on his own. She went above and beyond in my opinion. She was also very nice and professional to me when it was turn to be assisted. She is an asset to your company and will be the reason I will return as a customer if the time ever comes again. Thank you Danesha for everything!
Angelina P | Overall ExperienceThe process was super easy from check in to dropping off the rental. The ladies that were helping me was super helpful and the overall experience was great! I will be using U-Haul again ! Thank you all for your help !
FaLeica TI would like to see less turnover of staff members. Also, I'm very satisfied with them all and their willingness to assist in anyway necessary. Thank you everyone at Garnett & 11th St., Tulsa, OK.
susan w | First ImpressionsThe unit we rented was adequate to our needs, however it should be noted that the door to the unit is in poor repair and looks to have water damage, which could be an issue as we stored historical records.
Martha D | First ImpressionsI reserved the equipment for one day. When I was given my total it was double the quoted rate. I let them know and as they were looking into it one of the young ladies said the tax brought the price up and when I said "not that much" she told me to "calm down". This is not good customer service. When they discovered I was being charge for two days she kept saying that I made the reservation for for 2 days. I did not and have the email showing 1 day, I imagine it was due to the fact that I was early picking it up so without adjusting the return time it billed 2 days. What about sent me over the edge was she kept saying I made a 2 day reservation. If I didn't absolutely need that equipment that day I would have walked out. The guy who hooked up the tow dolly was great. The lady who accepted the return was great.
Walter AWent to return my rental and was not greeted or ever looked at. Very non professional person checking you in acted like me and everyone else was bothering her. I will not go back and tell others to avoid this location if she is working. l
Verl WThey need to tell the customers they switched out the trucks before they leave the location so they won't get charged or extra charge on the truck that they didn't know about so I'm going to need somebody to contact me on fuel because I was aware that I was supposed to bring the truck at a certain amount and it became more so yeah
Termanesha TThe manager Kari (Sorry if I spelled the name wrong) was very nice and helpful. The entire staff was professional. Great experience.
JAMIE S | Overall ExperienceVery professional staff, great manager as well. Very impressive customer service experience.
JAMIE SGreat customer service !
Thomas MFantastic service and great people!
James PNotify of key drop previously to customers. App wasn't clear, not the drop box shown on app.
tonya cRefund the deposit faster
Dominique MAll employees at this location were great!
Tracie MClerk was extremely rude regarding the ID process and argued about the paper ID until she was finally told by corporate that they could accept my document. She said multiple times that she didn’t care what corporate said and made me feel embarrassed. Also, employees need more training in hooking up the trailers and they were not safely loading or unloading the trailer but ignored me when I offered assistance. Employees were not able to remove trailer when I returned and I had to do it for them.
ROBERT NStaff were super friendly and helpful. I always come to this location when I need a uhaul
Indigo JEmployees are very helpful especially Keri Clay!!!
Catherine H | Overall ExperienceExcellent Completely satisfied
LUIS MDanesha made my stressful situation such a smooth transition, I can’t thank her enough. Will definitely recommend this location to anyone and everyone.
Angelina P | First ImpressionsMake sure there is more than one person working in the morning on the weekends.
Quantina BGreat service and professional!!
CARL WThe staff and service were excellent. The unit has a little leak near the front. The storage is easy to get to and is large. It appears to store more than 10 x 20
H R | First ImpressionsVery patient and friendly staff!
tyesha pMake sure the equipment that comes with the truck is in the truck I had to go back and get the dolly because there was no dolly in the truck and I asked him before I left make sure there's a dolly available
Tracy RYears after renting my storage unit, my belongings are still in the same places and same shape as I left them. Always clean and organized
Charrissa F | First ImpressionsVery good
MOHAMED ATruck had problems starting and the wheel alignment was off pretty bad.
Wayne SThe gentleman who helped me was courteous, efficient, and friendly. I would definitely choose U-Haul @ Memorial again.
Theresa HNothing comes to mind
Forrest HMy experience was wonderful. I don't know what could have been any better. The staff was helpful, friendly, happy to help. After another bad experience at an authorized stored, I will ONLY do business with a corporate store that is as well put together as the store on 11th and Memorial, Tulsa.
Rebecca LI rented the auto transport to move a Ford Escape and it worked perfectly for the job.
Jonathan SThey've done an excellent job. The location was clean, staff was very helpful and the rental vehicle was immaculate. I will definitely share my experience with anyone stating they are in need of moving and storage services.
Jasmine JThe staff at the memorial location was helpful at every step of the way. I look forward to working with U-Haul again.
bretachoney cHave employees that actually do their job. Returned a U-Haul on Friday. Guy didn’t do his job and are trying to charge me for an extra day. Unreal experience.
Jacquen CHave someone at the front of store so u don't have to wait.
Sharon RThe location I picked up and dropped off the truck was amazing!! They were friendly, timely, and super helpful! Thank you, CSC SC
Stephen CEveryone is always so helpful and friendly at that location.
William SI was overcharged and lied to about ALL the charges I didn't know was going to be taken out of my account I have no more money I would really like my funds that doesn't belong to U-Haul put back in my account I'm a widow on a very tight budget...............
WANDA BI have nothing but accolades for the manager, Kari Clay. She thoroughly inspected the trailer’s condition & tires to ensure I would have a great experience! She was very professional and has a genuine concern to make sure her customers are taken care of!
Joe LThe rates kept going up even though I was on autopay. I was paying $110/mo for a 4’x8’ unit. I now have one at a new facility for $112/mo that is for a 10’x20’ + $2K in insurance coverage on items in unit: for $2/mo I got a unit 6x the size, also temp controlled & with insurance coverage! It was a no brainer to move.
Heather H | Overall ExperienceVery excellent
MOHAMED AI had a great experience. Due to my schedule, I needed to return before the open of business the next day. I should have asked, but it would be helpful to know if the return is 24/7. The team at this location made the return easy.
WIL SThe Caucasian lady that works there at the desk was somewhat rude, I would say because we was as well having a conversation on the phone with her AirPods in with her mother, so I wouldn’t know if she was talking to me or giving me a response, and what really blew me out the water is when she didn’t count my change back to me after I returned your property back to the store. But I was highly disappointed with the whole process and encounter, but at the end of the day thank you U-Haul for helping me get to my new home.
jerveonte bUnclear on what I was getting and return instructions
ryan rEveryone is always so nice and helpful.
Katie AI accidentally fully filled the truck up and it only needed 7/8 tank all he gave me back was $4 not happy
Jimmy PGreat
Kamela H | Overall ExperienceThe staff went above and beyond for me! They were amazing! They helped me when they didn’t have to! Thank you for being there for me!!!
Debbie RThis place is good overall, the manager went above and beyond for us even knowing the original truck we had would not turn over also when we did get a truck, they forgot to give us the padlock key so we were locked out of our truck and had to drive back to get it, and the manager went above and beyond, and gave us a discount For all the trouble we had
Zachary AKari and her team are excellent . I live out of town and she is always so helpful . Thx uhaul tulsa .
Chaundra S | Overall ExperienceThe employees at this location are THE BEST!!! I’ve had awful experiences at the Midtown location, but this was totally different. They’re all kind and my 7 yo wants to go back to say hi! Haha. Definitely will rent from this location again.
Blair VEveryone at this location is very friendly. The lady(sorry I did not get her name) whom I spoke to on the phone was understanding when I had to change my reservation 3 times. She also check me, very pleasant to work with. Eddy who helped me get my car unloaded and also check my truck in. Was also very pleasant to work with. Both people I worked with are assets to UHaul.
Joe P | First ImpressionsEntrance was not marked well (construction). Upon entering was not spoken to. Employees behind counter were busy with a personal conversation. Did not ask if I needed help. When I approached counter with item I wished to rent clerk was unfriendly. Asked for my phone number and started to work on my rental all the while keeping the personal conversation going with the other 2 employees. I felt invisible and that I was a bother to them.
Randy TEveryone working there, especially the woman at the counter had very exceptional customer service skills. So polite and helpful, they were awesome. This is coming from someone who managed a retail store for a decade. I would have been proud to have employees such as these.
Michael HThe location had recently received damage to the storefront, leaving them with no front door. They had a worker who directed us to a side door to get in. If he had not seen us, we would have been wondering around due to a lack of signage about the temporary alternate entry point. Apart from this one issue, the rest of our experience was great.
SCOTT SHad water damage to pictures and some thing ate up our clothes
Aimee H | Overall ExperienceBest service, thank you so much
Edwin MSuper friendly staff.
MATTHEW HYou did a great job!
Thaddeus MDidn't get her name but she was awesome! Thank u!
Cynthia FNothing
barbara wHad great experience, will definitely go back to this location
ERIC SWas not given the return instructions. Upon return I parked in the wrong spot and couldn't find the key drop. Ended up not leaving the key and was charged and extra day when I had already kept it 1 day longer than expected
Rejeana MNo constructive criticism. My experience of service was very efficient & I had good interactions with multiple employees.
Phillip MThe return process is too cumbersome.
RAVI KI just recommend a friend the same evening.
SHELAH F | First ImpressionsThe gate wouldn't let me in if the office was closed but the hours for access run later so wasn't able to access my locker within normal hours very inconvenient
Kelly R | Overall ExperienceThank you kari so very much. You have no idea how much your kindness has effected me. I will never forget your kind heart. Thank you THANK YOU!!!
Trisha W | Overall ExperienceStaff are super friendly and professional. The only problem was the roaches. Our stuff was infested with them. The pesticide needs to be more aggressive.
Melvin R | Overall ExperienceAnytime I had any questions my questions were always answered. The staff was always friendly and helpful every single time.
BRENDA S | Overall ExperienceEasy process when reserving storage or trucks and returning and checking out. Staff are very friendly and helpful. One of the best uhaul I have been to.
Nicole E | Overall ExperienceThere is a storage just a mile down the street for 95 a month for the same size I have .
Korey S | First ImpressionsStaff went above and beyond.
Melvin R | First Impressionsyou took the money for rental, we went to move in, unit was already rented, went back to get refund, suppose to refund, didn't get $back on card had to go somewhere else to rent. now I'm overdraftd at bank. thanks for costing me an extra $35, I don't have. I'll call you later today.
mary p | Overall ExperienceSarah and the other girl were very helpful, knowledgeable, and friendly. Really couldn’t have asked for a better experience.
Eric B | First ImpressionsOverall, it was a great experience. The process was streamlined and convenient. The ONLY variance was quickly and easily rectified and did not negatively influence my overall experience. The above-referenced variance was a non-working gate access code contained in the move-in documents. I suspect it may simply have been that the access code was not yet entered for the unit in the access management platform, as I arrived about 30 minutes after renting online. Despite being a Sunday afternoon, an employee was readily available on-site and remedied the issue quickly. Everything else was great!
Nicole S | Online Move InThe entire staff was friendly and accommodating
LONNY S | First ImpressionsI used three different locations during my move and you guys were outstanding! All of you went above and beyond to help my situation! Thank You!
jason s | Overall ExperienceThe staff was amazing would highly recommend this location!
Michael S | First ImpressionsThe staff was very friendly.
karen g | Overall ExperienceThe manager at this store is hands down the best customer service oriented manager I've ever met. Very knowledgeable of her surroundings and answer everyone of my questions. I believe her name was Keri. She is definitely an asset to your company. I am very pleased and satisfied. Ty
JOEL W | Overall ExperienceKari was very professional, kind, and patient with me. She always made sure I knew my payment was coming up. Thank you Kari for being so very understanding and helpful.
Salise C | Overall ExperienceI feel My belongings safer n more secure than at most storage places😉
alearo g | First ImpressionsSarah was extremely helpful and successfully solved all of the computer problems. The uhaul online reservation system is absolute garbage and should be completely different. It screws over the clients and it screws over the in person uhaul workers. Sarah did a great job working within the system she had and we cannot recommend her enough!
Lauren K | First ImpressionsMGMT and staff is the best I've experienced with UHAUL so far. Really accommodating and patient with impatient customers, friendly, helpful. 10/10 for all interactions I had.
Trevor H | Overall ExperienceNot only was the staff helpful but went out of their way to be helpful n understanding. I was going through a lot of crap about the place I was to be moving to but they made it a point to help me with what I needed to finally don really went out of the way to accommodate me. That is one staff I will always tell people to go to.
william a | First ImpressionsThe staff was accommodating and friendly.
BRENDA G | First ImpressionsStaff was incredibly friendly and helpful with storage, rentals and purchasing boxes.
Sierra H | Overall ExperienceI was calling to pick up the rest of my belongings and no one picked up the phone or followed up to notify me. I’ve lost my child’s toys and important books.
Kerreon W | Overall ExperienceThank you for always having kind and courteous professionals on site for my rental and storage concerns. I was extremely pleased with the way my 2 ongoing year experience with U-Haul. Your staff at this facility is outstanding, and quite helpful in my needs over the 2 years. Special thanks to Eddie and the recently returning lady employee (Kari?), who originally made my rental contract and is now manager to the facility. Thank you both so very much.
Gary M | Overall ExperienceHelpful staffing sometimes the wait for the register is a bit of a wait due to slow internet service but not to bad over all pleased with service.
Walter F | Overall ExperienceVery satisfied
LESLIE W | First ImpressionsEveryone was friendly and very helpful. My storage unit was good. I did run into a small issue once and they fixed it quickly. No complaints here. My stuff has been there for a few years and it has been safe and secure. They even went beyond and loaned me a broom once and filled my tire up with air when I was low. Things I needed at that time. I did buy my Uhaul hitch there for my car. It was a good buy. I highly recommend this storage unit.
Annette J | Overall ExperienceI’m a new customer. This is my first storage rental. The only complaint that I have is it was difficult to place my lock on my 5/5 door because the latch wasn’t lined up. I had to use muscle and I was exhausted after I final lined the holes up to be able to place the lock and lock it. But other than that my experience wasn’t bad.
opal l | First ImpressionsWill use u-haul again
Chester C | Overall ExperienceAlways clean and we'll lit. There till this last month. I think maybe water leaked. There was some mildew on some boxes and a wooden ice chest. This last time it wasn't as cool in there as it always is. I can understand that so etimes things happened beyond our control. But I will continue to use U-Haul services.
Frances M | Overall ExperienceStaff is great helped us right away on moving to another building due to cockroaches but management assured me that the building will be taken care of right away.
Walter F | First ImpressionsThe lady who helped me was so nice. She really helped with everything I needed. Super friendly. Thank you so much for your help.
Emily A | First ImpressionsHad to rent truck one (1) extra day because I could not unload my belongings. I was unwilling to settle for a "climate controlled" space that was 88 degrees, humid, etc. I had to search for another facility that was appropriate and true to advertising of "climate controlled." Extra Stress, a different helper, extra miles, gas, etc, VERY DISAPPOINTED in that respect. I was never offered compensation due to facility's inefficiency to produce what was/they advertised!! Truck drove fine. I will not recommend storage at the 1010 S Memorial Drive, Tulsa, OK to anyone.
SHERRY F | First ImpressionsI was treated extremely well. Even when a mistake was made it was corrected quickly and to my satisfaction. I found the Manager and employee Kari Clay very helpful. I would go back because of their customer service.
Paul B | Overall ExperienceThe people that work at the 11th street&memorial are the best.very helpful &friendly.
Debbie R | Overall ExperienceI found roaches in my belongings
STEVEN A | Overall ExperienceOver the top service!!
Radiance L | First ImpressionsTanya was very friendly and helpful as well as the man who brought us the lock for oir unit. A+ Customer service.
Mandy A | First ImpressionsStaff was not friendly and the storage unit I was given still had trash in it.
Somtochukwu E | First ImpressionsThe people that work there are very nice&helpful.
Debbie R | First ImpressionsThe storage leak water on my stuff
allen B | Overall ExperienceNot only was my truck not available but i was unable to rent the storage unit that had been available days before.. so my husband said let's pray and so when Imy truck location was transferred I felt compelled to ask if they rented storage units not knowing uhaul has storage units.. thank you Jesus He worked everything out all at one place
Ruth J | First ImpressionsLove staff very friendly good people thanks everyone..
Lois W | First ImpressionsGetting our storage space was fast and easy. She (forgot name) was very cordial and helpful.
Arthur R | First ImpressionsIt was bad for me because I lost everything I owed not yalls fault
TAKENNA T | Overall ExperienceTanya was very helpful and accommodating.
ROBERT C | Overall ExperienceExcellent service
felipe p | Overall ExperienceGreat service and staff very helpful. The place in Broken Arrow staff could receive and help getting my Jeep off equipment of truck. They had no room for tuck and equipment. The also sent me another U Haul location and it was wrong area of Tulsa. I found the place on 11th.
guadalpe g | First ImpressionsI really like the fact that u never really hear about them have any brake ins
Tritney C | First ImpressionsEverything was good but the location where it located at in corner of street makes it hard to turn when a GOS tells u to go one way n I need to make a u turn . Also I rented a trailer to haul a truck n my truck didn’t fit there in trailer
PATRICIA M | First ImpressionsStaff was always friendly and very helpful. Thanks so much for a pleasant experience!!
Gina F | Overall ExperienceReally just the perfect experience! The safety of the location was excellent; location, availability, staff at site is so friendly and always eager to help. Lots of product for every kind of moving/packing/dolly’s/trucks, you name it. We have used their storage twice and trucks also
Tricia G | Overall ExperienceFriendly staff. Easy to reserve and easy to turn in. I have used UHAUL for decades. My number 1 choice!
vicky g | Overall ExperienceUnder staffed wait is to long.
Paul B | First ImpressionsSome initial issues were inconvenient but a customer service employee at front desk fixed the situation.
Paul B | Overall ExperienceMy experience was great! I only had one hiccup and that was the day I came to empty my storage. My card didn't work, but an employee was right there to help with the gate, coming and going. I would recommend.
Andrea T | Overall ExperienceGood Job!
will r | Overall ExperienceMs. Tanya (the manager) was always very helpful and professional. All transactions were smooth and simple. The entire experience really couldn’t have been any easier. Definitely a location I’d use again if necessary.
DESTINEE T | Overall ExperienceThe staff at 1010 S Memorial drive is amazing! Renting the storage unit was easy, convenient, and well explained. Our storage unit was being used a place to transition our belongings while moving from a new state and into a new house. With the all the stress involved with a big move, U-haul made things stress-free and even provided comfort, compassion, and bottled water to our family when things got hard. Thanks U-haul!
WIL S | Overall ExperienceTanya was so very helpful to me during a very rough period and I win never forget how kind and caring she was!!! Thank you Tanya!!
Jeanenne M | Overall ExperienceThis facility is very aged and that is very evident. The unit we had was dark and musty. It was broken into twice. Not that we expected the office to be responsible for the belongings but they didn't even seem to care. Just came and took a couple pictures the first time and said you can call the police out to make a report. Well, how about you work on security of your facility and how someone was able to climb over the walls into our unit? The second time we didn't even bother. We got a new bigger unit, for less $$ and fits what I would truly consider climate controlled. I would not recommend anyone I know to use this location. On the 2 occasions I have had to deal directly with the manager, she was pleasant and attentive to my questions and needs. That I will give them.
PATRICIA M | Overall ExperienceGreat experience! The staff was very helpful and friendly. They got me in and out quickly, briefed me on the process, and took me to my storage unit. Two standouts were Tanya, the Manager, and Eddie, the Mechanic. Tanya guided me through the process and explained how things worked when renting a storage space. Eddie was friendly and chatted with me while I waited for my movers to arrive at the location. U-Haul on 1010 S. Memorial in Tulsa, OK is the best!!!
scott h | Overall ExperienceThe customer service was great. They worked with me on everything I needed. Smooth process with the unexpected moving issues that came up with my sister during the time I had planned to use the truck.
Celestina S | First ImpressionsToo bad there's no prorated rent.. I moved out in the middle of the month. Should only pay for what u use . So about 14 days I paid I could have used elsewhere. Moving expenses. But over all my experience was excellent.
Jake S | Overall ExperienceEveryone from the Manager to the employees at the 61st & Peoria store was amazing. I've used U-Haul now for going on my 10 the move... You guys are amazing...
Justin J | Overall ExperienceVery professional and obliging staff. I was super impressed!!! Thank you
Gary M | First ImpressionsThe staff is amazing at 11th and memorial. They went above and beyond to accommodate my needs. If I ever need to use a storage facility I will bring my business back to them. Thank you so much
kari c | Overall ExperienceVery accomodating.
judy c | First ImpressionsCustomer service was amazing!
Russell R | Overall ExperienceVery nice
GINA S | Overall ExperienceVery professionally handled with class, awesome service.
stephen b | First ImpressionsPerfect
Hazel M | First ImpressionsVery quick service, not complicated, great customer service
Lucretia M | First ImpressionsTanya Burrell, Manager for the Memorial facility is amazing. I have rented here multiple times and Tanya has always been friendly and customer service is her number one priority. Top notch facility.
AJ C | Overall ExperienceThe staff was very happy and friendly
gina s | Overall ExperienceThere was a female employee there who was so rude and hateful that I would never return to this facility.
Stephen F | Overall ExperienceThank You!
Tyrone A | Overall ExperienceThe gentleman who assisted me did a fantastic job. He made sure I had dotted my I's and crossed my t's. I was worried but his professionalism showed he truly understood what I am going thru
Aaron B | First ImpressionsJust friendly worker's
anita p | Overall ExperienceOnly used to store items for a month
June S | Overall ExperienceVery helpful and the general manager truly went out of her way to take care of us !!
Maria D | First ImpressionsWhen at the location, work together to find the best affordable cost for truck rental and help to save money.
Larry J | Overall ExperienceEven though it was a small wait time the employees were nice
anita p | First ImpressionsThe customer was well, work with me for returning the Truck, parking the transport, and find the closest Storage unit for easier unloading of the truck.
Larry J | First ImpressionsThank you U-haul. We were about to be flooded out of our home and you made our moving our furniture out easy.
Scott n | Overall Experienceit Is great that you check every unit to make sure that they are locked good looking out I appreciate it thank you
andrea a | First ImpressionsThank you U-Haul for the amazing service during our difficult time. Oklahoma is under water and you provided us with a month of free storage!! Thank you !
Scott n | First Impressionsspeedy service
Alfonzo J | Overall ExperienceThey were so sweet and helpful most definitely will be coming back!
kenia m | Overall ExperienceVery helpful and courteous, had a rep walk us out to the storage unit we needed to make sure we had the right size for our belongings. Nice touch guys!
saul s | First ImpressionsI'm very pleased with the Manager & Employees. I'm a firm believer in customer service. I was impressed with the care & concerns the staff has shown me upon renting my storage unit.
sharon w | First ImpressionsFriendly staff. Willing to to explain rules, e t c. Call center staff very friendly. No complaints whatsoever. Was a user for 2 years, storage was safe & sound. Easy sign-up, Online pay!
Kenneth M | Overall ExperienceTHEY TOOK CARE OF ME THANK YOU
Brenda G | First ImpressionsGreat customer service
mark p | First ImpressionsEvery one as always were very compliant,helpfull and friendly. I love this location. THANK YOU ALL
william c | First ImpressionsGreat customer service and very knowledgeable employees
CITY N | First ImpressionsSwinging doors on unit are a literal pain and metal outside door on floor could use grinding down.
ELVIS R | Overall ExperienceI would have stayed had the prices been in line with other surrounding facility. I moved to a cheaper 10x10.
Daniela W | Overall ExperienceThe weather stripping along the bottom of the unit did not meet with the floor of the unit, so I had a great deal of dirt that had blown into my unit and was all over my things...it was quite a mess.
tamara s | Overall ExperienceI was not there when things where cleaned out. But other than that you are A one location. I would recommend your place.
SHAROLET D | Overall ExperienceWould not rent there again Management verry unhelpful
JIM B | Overall ExperienceExcellent service with local employees, the system was not correct in that it wanted to change my drop off location. If I’m given a location, keep it!
Russell R | ReservationExactly what I needed. The security measures made me feel my possessions would be safe here and they were!
Michelle P | Overall ExperienceThe staff is very, very helpful!
Dana G | Overall ExperienceThank you.
MATT S | Overall Experience