I picked up in Memphis but I live in Southaven I like to drop the trailer off in South Haven next time
ANTHONY RCustomer Reviews for U-Haul Moving & Storage at Mendenhall
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employees were very helpful and friendly.
Joanna WThe truck needs servicing now, the ride was horrible. The workers are polite & helpful.
TAMIKA SCustomer service is bad. When asked to speak to a manager I was told they are not on duty and there was no way to speak to them. When I returned my truck they over charged me for gas.
JEROME RGreat service
DWAYNE MOnce again when I dropped it off, the guys there,was very professional, friendly. And a great assistance to me on Hitchin from my truck I would highly recommend this location also. Thanks again.
ALONZO TMy only complaint is I was not advised about the extra amount for 24 hour access.
Mandy P | First ImpressionsThey were very friendly
TARA TBig shout out to James Johnson. Great employee.
JOHN HFriendly and helpful staff
TRISTAN DYall need to get TAP so yall can receive payments
ALICE HCommunication I am in the hospital fighting for my life and these people pick up the uhaul without my acknowledgement.
TIFFANY DPlace the utility trucks on the back of the truck instead of the customer having to do it.
EVELYN GGreat service
ROGER W | First ImpressionsGood overall experience
CHRISTOPHER FThe amount on receipt should be the same on what come off of card, look like theft,
Paul RCustomer service was very excellent, including one of the employees she was up in the need for Job to make sure that I can get in my storage
Rosetta H | First ImpressionsStay the same professional and communicate teamwork was awesome i love Mendenhall UHaul! Nice tteam
BELINDA LYou have already up your quality of service by adding more cargo vans from two to four. Excellent service.
Michael JFriendly quick and easy in and out
tierrani gGood job
Shawn H | First ImpressionsNothing so far, everything were good.
JOHN SExcellent customer service and support.
Michael JKing was very friendly and pleasant!
TAMMARA GThe service was wonderful but the truck wasn’t running so good, it was shaking and jerking. Should get better trucks
TAWANDA SThe whole process went smooth and no hassles
GREGORY PThere is nothing you can do they were very very respectable and courteous exelant crew
WILLIAM MThere was no one there to help load heavy dolly. I’m an older woman who needed help. Didn’t happen. Store counter help was good just no outside help.
DIANE TGood work
gregory k | First ImpressionsEmployees not knowledgeable of storage units locations/sizes, could access the large door to move things in. Had to ask to unlock sliding door more than once. Customer service skills suck.
Antoine T | Online Move InWhere's my deposit?
TONYA CKeep the Good team Work and stay professional with the job be nice and respectful to them? Great job?
BELINDA LShe was very Professional in a timely matter.I was checking out And on my way.
EDDIE WNeed more pickup trucks and cargo vans.
Michael JThanks
joyce s | First ImpressionsGas hand was not on what they said it was on and I have a picture. And when I checked car back in I was rushed off
JAMILA HAll good
DENNIS BIt was nice experience for me
RALPH Adidn't have the truck I ordered no dolly customer service can improve
SAMANTHA MThe truck had mud all up the sides of it and on the side mirror. The employees were friendly especially the young lady that checked me in. Unfortunately my mind is bad and can't remember her name. She was very professional and suggestive. She really cares .
JULIA BThe young lady was busy on Friday but she remained professional and gave everyone great help! To her manager Kisha, thanks for working it out
KOURTNEY SStaff very helpful and professional
BEVERLY B | Overall ExperienceThe employee's there are Very Welcoming. They honestly explain how things work understandably. I will continue to go to that location and send others to the location also. Them employees right there outstanding.
DYMON JContinue with your great customer service
WILLIAM LThey were great at this location, they really took good care of me in a pinch. This is how business is done.
CLEM WI just want to say that I will always rent a truck from u-haul. The employees were so nice and friendly and they answered all of my questions.
DORRIS RThe Truck has no heat. Heater not working. I nearly FROZE!!!!
EDDIE GThe employee was very helpful and had informative information for our situation
Olivia BI have used you guys plenty of times over the years and never have I had a worse experience than this one, I had half a mind to ask for a refund but I doubted it was worth my time talking to the staff
JOSHUA KGas
MARTAVIOUS WNothing. The staff was very kind and helpful and made my moving day less stressful. Thank you all!
Sabrina WThe truck is having transmission issues. Bad transmission issues
CHIQUITA TThe location was not bad, the ladies were helpful.
ELMORE KWas given wrong truck than was on paper I returned the truck within an hour of using and was called in the next day to see if truck has been returned and still haven’t gotten a refund or anything
CANDICE DKeshia and the other customer service representative was excellent on February 4, 2025 with providing me with the great service and great communication. I highly recommend this U-Haul location. If I can give out six stars, I will give out six stars.
Gerald R | First ImpressionsMs.Claudia has very poor customer service skills she do entirely too much
DEANDREA J | First ImpressionsI had a bad experience with one of the staff she was very rude and unprofessional I would never recommend them to anyone I'll go somewhere else I'll never need their service or assistant ever again Never
Jacqueline C | Overall ExperienceDidn’t like the fact that one place was going to be 1st month free and get there and it wasn’t until I suggested it was at the other location that they did it.
TERESA C | First ImpressionsBree Was Extremely Nice And Informative
KIERON W | First ImpressionsStaff was polite and friendly and very helpful
LaToya T | First ImpressionsIf I had know that my storage unit that I rented was upstairs I never would’ve purchased it. I move my furniture by myself. Heavy furniture was lost because I couldn’t not pull it upstairs by myself. I lost more renting from U-HAUL. No recommendations will be given by me. Your customer services and the employees for U-HAUL IS GARBAGE. G A R B A G E CUSTOMER SERVICE will not be passed on to my LOVE ONES OR FRIENDS. It will be at their own choice to use U-Haul storage facilities.
Randy B | Overall ExperienceU-Haul lied and gave me $654 in fraudulent charges!!..the truck was faulty!!..charged me a bogus cleaning fee..lied and said I switch the dolly because it was yellow…and charged a gas fee even tho I put the gas tank above where it was!!…I have pictures!!!this Mendenhall Memphis tn location is fraudulent and I’m considering contacting the news about this.they even lied to my face and I showed pictures and the man got scared!!!!..
JUANITA W | Overall ExperienceThe location of the storage unit was upstairs. I didn’t know that I had to climb a set of stairs in order to get to the storage unit after I had used the service elevator to get to the 2nd floor. A better explanation could have been given by the sales rep.
Randy B | Overall ExperienceI ran into a small issue but once I reached out to the store manager (LeKiesha) she guided me with patience and a great attitude. She made sure that I was taken care of before she got off the phone with me. Great customer service I give 5 stars
Sumeko D | Online Move InLakeisha was amazing and very attentive to my needs! Great customer service!
Felicia T | First ImpressionsEverything was alright. They were pretty friendly, explained it well and even helped with my few questions during the process. The facility did have a few suspicious people as I was finishing loading my things so I hope the camera system is in good condition and working, if not, I did pay for the insurance for any inconveniences I may encounter! But overall decent experience. Thank you.
Danise C | Online Move InI had a wonderful experience with U-HAUL.
Enid b | Overall ExperienceFirst, your indoor storage area should have a location bulletin to explain where the storage unit is located or the agent should take their time and advise the customer of the location and how to properly get into the storage area. My storage unit is on the 3rd floor. I had to unload the truck move everything to the utility service elevator. I had six loads and then once I got to the 2nd floor I had to find the storage unit which is up 10 flights of stairs. You can imagine my frustration. No not ever again will I rent or advise anyone to put themselves through what I have experienced. Not to mention I rented a utility dolly from the same location as the truck I rented but when I arrived the utility dolly was no longer available. So, I had to drive 15 more mile out of the way to rent a dolly. I had to return that dolly back to the store I rented from. Irritated is an understatement of how I feel.
Randy B | Online Move InIt was excellent!!!!
Loretta D | Overall ExperienceVery helpful and friendly
Darrel T | First ImpressionsI rented a unit but never used it,but it was clean and I will rent again
PATRICIA D | Overall ExperienceAwesome customer service, yes I will continue to do business with Ùhaul . .
Yasira H | Overall ExperienceThank you very much for your service.
Aubrey H | Overall ExperienceThe staff gave pure laughter ! Every visit the staff was entertaining
SHIKIRA W | Overall ExperienceThe manager and her staff is very professional and very knowledgeable and organized and the U-Haul storage facility was very clean.
cedric w | Overall ExperienceI had things stolen out my unit , the lock was broken off and no one could explain
Shantay S | Overall ExperienceStaff was very friendly and helpful
Deloise J | First ImpressionsI rented a unit through U--Haul for about 2 years and my experience was great from beginning to end!!! I moved my belongings out using their online move out process which worked really well for me and upon me moving out.. I DID NOT HAVE TO WORRY ABOUT MY BELONGINGS BEING MOLDED unlike another storage facility I used in the past and it was climate controlled as well. But thank you U-Haul for good services and accommodations!!! Happy customer here😊😊
April R | Overall ExperienceThe u haul building on mendenhall works with me. Great service! If I’m late, I’m given time to pay with a late fee. The late fee doesn’t bother me because in the end I still have all my belongings with no damage. Thanks
Jennifer D | Overall ExperienceWhen I moved my belongings out of the storage unit, none of the big sliding doors were working so we had to use a regular sized door, share it with several other people. And none of the carts were working well because the tires were messed up do too going over a huge metal bump at the door we had to use. Just a mess and for no reason. The facility is just trash. And the employees are rude.
Lori T | Overall ExperienceI wasn't fully informed about the storage security upon purchase, I setup a pin number but I wasn't aware that you enter the pin number in the alarm system first then into the entrance key pad. I was given a second floor unit and the elevator didn't work, I returned to switch to a first floor unit but I had to stand in a long line to switch units. The problem was I already rented a truck and this took away from the time I had available on the truck.
LAWRENCE S | Overall ExperienceThe gentlemen that assisted on move out the evening of 1/2/24 was the same gentlemen that helped with my initial rental. Very friendly and informative.
IRIS S | Overall ExperienceSorry, but you have asked me questions that definitely need to be answered, which leads me to be honest about some of your staff much needing to be knowledgeable of the protocol, and how to open, and close contracts ...
shirley b | Overall ExperienceThe best Uhaul experiences I’ve had/been to in my 30 plus yrs of doing business with the company was at the Mendenhall location! Excellent management here and it shows through the friendly and courteous staff.
Margaret R | First ImpressionsI will use them again in the future.
Dornice H | Overall ExperienceSurely, this location is convenient for the community, actually a bit of customer relations training would be helpful. One person on staff can become overwhelming.
shirley b | First ImpressionsJasmine was very nice in rental
DONICA E | Overall ExperienceRoaches was everywhere in my u it and some came home with me which is very unacceptable
JH P | Overall ExperienceStaff was very knowledgeable and responded quickly to customer issues.
Dornice H | First ImpressionsI was told by the rep at the 800 number that I had made a reservation and my storeroom would be waiting for me when I arrive at your facility. It wasn't. A "ghost" had moved stuff into my unit and put a lock on it. They didn't know who. I was left with nothing. Had to change to a more expensive unit after waiting around for at least an hour. Two different clerks were trying to figure out what to do. Not cool to be promised and then have to pay more for something I didn't want. One clerk was not aware there is a special that I was trying to take advantage of ti get the first month free after renting an enclosed trailer. He did not know what to do and was not going to give me the special since "there was no button for that." Not cool.
Larry L | First Impressions👍👍
Samuel C | First ImpressionsWhen I picked up the U-Haul my experience was AWSOME, but coming in and purchasing my storage OMG the young caucasian lady was in a up roar crying not able to focus on the subject at hand which was taking care of the customer. So then after Brandon took over and allowed her to take a break she still wouldn’t go outside and chill take a deep breath, No!!!!!!! She goes out back and start swearing INSTEAD of just going to her car to chill out all together. Myself I thought it was very unprofessional, rude, and uncalled for. Overall my experience was cool I would use you all again. Personal moving is stressful as is and we as customers don’t need the extra stress…. Sincerely Yours
Temeka H | First ImpressionsI went to the store at 6:00am . Braydon or Brandon was the only employee on shift , he was a jewel to that location . It took an hour and twenty minutes to complete my reservation. Although Braydon handle the jobs of 5 staff members on his one and your company do not deserve such employee .
LATORYA P | First ImpressionsI will most definately recommend to others price wise for storage great compared to others staff were very helpful and very caring of my needs really appreciated my four year rental
Julia G | Overall ExperienceI told them how many rooms in moving and they gave me a small a** storage and it's on the 3rd floor but I was inconveniently told it on was the 2nd floor. Never again will I rent with this company again!!!
tyischa W | First ImpressionsEveryone was very helpful and patient, even in situations that were urgent and last minute for me, during my 1 week long move.
DONICA E | First ImpressionsI tried to cancel this storage and no one would cancel it for me so they were trying to make me pay for 2 months.
Pearlie C | Overall ExperienceI reported to the 3561 Mendenhall u-Haul storage and I was greeted by Miss Jasmine awesome person great smile great personality pleasant to talk to she got me in and out with a truck and a storage unit everything was wonderful pleasant to come back there again Jasmine was a awesome person. I called on 14 February to see if my unit closed out and who do you know answered the phone Miss Jasmine awesome so glad that she assist me in my beginning and my end thank you Jasmine keep up the good work. if you want a good storage unit if you need a truck or anything ask for Jasmine at Mendenhall she’s an awesome person greet you with a smile and she knows her job she gets you in and out.
deborah J | Overall ExperienceFirst of all my move out date was 12/31/2022. The staff failed to note that I checked out of the U-haul storage on the day of 12/31/2022. I still expect and demand a refund for a January payment that was taken from my card and I no longer had a storage unit in 2023! December’s payment was made for December!!
Cassandra H | Overall ExperienceMiss Jasmine the sales customer was excellent outstanding went above and beyond the call of duty she was there to listen to my knees help serve me point out the good unit for me to storage my items in and suggest that I took the truck that I took so she know her job she know her stuff she’s on the bar keeper she’s a 100% tin star. so if you need any storage needs trucks rentals 3561 Mendenhall ask for Jasmine that’s your lady she’s the best seller there is fast get in get out wonderful person good personality.12-22-22 8:00am done with my move& storage thank you miss Jasmine.
deborah J | First ImpressionsSize of unit reserved wasn't the size available. Canceled reservation.
LaShay B | First ImpressionsThis facility was very nasty and even after I informed them I was done checking out I still got a late charge a week later.
ANDREA A | Overall ExperienceThe truck was not a good one, the windshield wiper was worn and not working properly. We ran into rain on the mountain and fog. There was a leak in the cabin. And the entry access didn't work nor the elevator. So I had to drop off things at another facility and pay more money, no first month fee waived. And I would.like to speak to someone about a possible credit for the hassle and inconvenience I experienced on the move
Carlotta D | Overall ExperienceI would like to thank all the staff for being really good team player.
JANICE M | First ImpressionsVery good
ROBERT L | First ImpressionsCustomer service Stinks! Rude employee!
Velma C | Overall ExperienceThis units are a joke, no lights no large roll up doors and only 6' tall. I'm from Texas and these are not standard size units.
ANDREA A | First ImpressionsStored my items for over 7 years. Storage was dry and clean the whole time. I lost key to my disc lock, one of the attendant there cut my lock off free of charge
JOHN M | Overall ExperienceBad experiences
ROSA S | Overall ExperienceKept having issues with my card. Storage unit was definitely a lot smaller than expected and I cancelled my contract. Was handed paperwork and was unaware that a map was provided to me to locate my unit. Building could be more well lit. I figured they were automatic lights but in some areas that I walked in the lights still didn’t cut on
Courtney A | Overall ExperienceILL NEVER RENT HERE AGAIN
Jamie T | First ImpressionsVERY UNPROFESSIONAL
Pamela Y | First ImpressionsBien
Maria b | Overall ExperienceSome one should show a person how to get in storage bldg or answer the call buttons. Don't assume everyone know. Thank you,
Osie P | First ImpressionsI booked a storage online, 10x20. I got to the location and checked in. Went to find my storage unit before I left, and there was someone already moving into the same unit I had just received. Went back inside and waited, gave me another unit number. I went to check that storage unit and it was a 10x5. I go back inside wait in line once again just for them to tell me they don’t have any of the large storage units available. So I was unable to return the uhual or get another storage elsewhere due to it being a Sunday afternoon.
Tiffany P | First ImpressionsThe young lady there was very capable and very kind. Thoughtful about choices she offered me.
Joey W | First ImpressionsIncrease staff. One worker was behind the counter for a line of people to the door.
Emmett D | First ImpressionsSomeone broke into my storage unit and stole my expensive tvs pressure washer and lawn mower and took box with my aircraft maintenance tools in there … thousands of dollars worth which took me years of investments now it’s gone… I will never purchase a storage unit through uhaul ever again ……
TERIKA T | Overall ExperienceI didn't get a chance to use the storage and I went to get my refund the guy that help me wasn't nice at all but the young lady that help me and my mom when we was getting the storage was very nice to us
Shatoya W | Overall ExperienceThey should make the storage on the ground to make it easier for single mothers No carts to help you moge things into storage
RICKEYA L | Overall ExperienceSo I’ve had a unique experience at this location, I rented a truck and a unit. I left the keys in the truck and went home after I returned the truck, Alex i believe his name is, was very helpful and amazing customer service. Unfortunately, when I returned to locate the keys, the GM and another associate told me they looked into the truck and no keys were located, I was told that there was nothing they could do to help me. I proceeded to look into the truck and saw the keys where I left them. I don’t understand why it was so hard to just go and look for me when I’m the customer and dealing with this issue.
lucas P | First ImpressionsThe men that work there are rude with terrible customer service. It's a line to the door and only one person at the counter taking all day and a year.. I'll come back but of I can't do it online.. I don't want it!
DJuana P | Overall ExperienceEveryone was so helpful and accommodating!
Donovan S | First ImpressionsI moved my item out of storage at the end of February The clerk never closed out my account and uhaul continues to harrass me. You would think that at the end of February someone would have noted the unit was empty snd discontinued billing me.
KAREN N | Overall ExperienceThe entire staff was rude, unhelpful and appeared to be completely incompetent. The happiest worker seemed to be the guy outside smoking a blunt.
Stephane P | Overall Experiencewas mislead by U-haul employee 2 years ago "Carol' located at 3561 S Mendenhall Road, Memphis, TN customer appliances was (supposedly) be in a climate weather storage by, customer was relocating to another state. Family member went last month to move appliances out )double wide refrigerator ) was totally destroyed dued to heat. A 3 year old fridge practically still new was stained and molded bad!! Of course, customer had insurance but the amount paid out wasn't nearly what customer paid out. A well lesson learned to not trust U-haul employees.
Sharah E | Overall ExperienceT
tiffany s | First ImpressionsNeeded a storage unit to accommodate a Disabled customer and was not able to get help. Ridiculous.
Roxie H | Overall ExperienceEveryone was nice and respectful.
DJuana P | First ImpressionsMs Kierre was wonderful!
Ayanna H | Overall ExperienceGreat customer service from staff.
calvin f | First ImpressionsMs. Kierre provided excellent service for my dad and me two days in a row. Thanks!
Ayanna H | First ImpressionsI was not told where my unit was. I had trouble gaining access to the building where my unit is housed. When I finally got in I saw roaches and a rat trap in my unit..
Bridget B | First ImpressionsThe manager and staff was very helpful... They are are courtesy .
Janice L | First ImpressionsKeep doing what you're doing... thanks
Gloria W | First ImpressionsNever reviewed my online log in sent a forgot password 5 times never received a email to restart my password. Had to call customer service 4 Times to finally be able to pay my first month bill.
Bryce W | First ImpressionsExcellent service ! Customer service reps were always helpful, friendly and professional.
shirley m | Overall ExperienceThey where out standing Gentleman,I would recommend anybody to this U-haul facility.
DARREN E | First ImpressionsGreat customer service
April H | First ImpressionsCouldn’t rent me a storage unit because of someone else’s locks being on my unit. after 2 attempts the associate argued with me about the lock that wasn’t mine on the unit. Once they located the lock owner i was asked to come back for a third try. Resolution with the manager Was to just cancel my reservation.
JARRIS S | Overall ExperiencePoor storage facility roof was broken.
Anjali O | First ImpressionsYou'll have quality staff
JOHN B | First ImpressionsEverything went very smoothly-from the rental of the truck to placing my items in storage. Thanks for great service and great workers at the Mendenhall location.
Enid b | First ImpressionsI was held up from my move for almost an hour while the person serving me seemed to not know what she was doing, took another customer in the middle of my rental, without asking me, then proceeded to take her time with him, including debating a rate increase. On I was finally sent to the unit, it was not as explained on the phone, there was no help in locating the unit, in fact I was given the wrong information, My driver was costing me extra money because of the insanely long delay. After realizing that the building I was sent to did not even house the unit I had rented, I gave up, went back to the office and cancelled the entire rental. By far the worst rental experience ever! I manage a Storage Facility, this was a disgraceful exhibition of Storage Rental. It ended up costing me almost $100 in additional expenses and I ran out of daylight. Train your staff, that is a challenging setup, bad staff only makes it worse.
Sharon t | First ImpressionsThese guys were great!
Ciana C | Overall ExperienceThe owner was awesome and very helpful.
Ciana C | First ImpressionsMs. Carol is great!!! She goes above and beyond to ensure the client is informed and aware of their business at UHaul.
LEGAIL L | First ImpressionsWhen I purchased my storage It wasn’t even shown to me. As a proceeded to try to put my things in there they still had a lock on it.
Aleeah B | Overall ExperienceThis rating may not apply to the current employees because of the time span. But I was not satisfied with the overall service that I received the day of move-in. I don't usually give bad reviews to companies, but the service that was given during that time was deplorable.
shelia r | First ImpressionsEverything was A1!!!
Adriane H | Overall ExperienceWill come back again if I need Uhaul service.
Nichelle T | Overall ExperienceLocation manager, Ted Sr. is a great guy!! He was always willing to help with any of my concerns.
Landy S | Overall ExperienceIt was the worse experience I've ever encountered. The staff were horrible. Staff were on their personal cell phone having personal conversation while myself and other customers were being waited on. The staff were extremely unprofessional. Had it not been closing hours I wouldn't have stored my things there.
Runetta C | First ImpressionsI had several problems and they worked with me to resolve all of them thanks to the Mendenhall staff and Mgr
Zina J | Overall ExperienceHave issues with storage & returning truck
folaurasha j | First ImpressionsExcellent service with very little effort
clarice w | First ImpressionsThe staff was awesome and very professional thank you all so much.
Nichelle T | First ImpressionsI didn't move my stiff iut what is going on!!!! I can't pay my bill!!!
TAMIA M | Overall ExperienceI had a few issues, but they were resolved with a call to 1 800 number. Denzel gave GREAT assistance! Very nice, professional young man. The young lady at the counter was sleepy, therefore, slow.
RASHIDA W | Overall ExperiencePerfect!
fatima W | First ImpressionsProfessional and polite.
Laverne B | Overall ExperienceFriendly customer service. Very helpful in acquiring my storage area with plenty of room. Excellent and professional service.
Laverne B | First ImpressionsI have no complaints.
Cheree C | Overall ExperienceI was very impressed by all the people that work there
Jewel A | Overall Experiencewill return.
Davonya T | Overall ExperienceThe staff was friendly and polite and clear the line in a timely fashion8
Denus H | Overall ExperienceRent went up didn’t like that
Jasmine H | Overall ExperienceMr. Ted Crawford Sr. professional and most accommodating in every aspect of my needs. Ten stars!!! Two thumps up!!!! Great guy!!!!
Landy S | First ImpressionsIt depends on which staff member was at the counter but the attitudes were horrible. The prices are too high and they don't offer anything more than other facilities.
Jacqueline L | Overall ExperienceThank you for everything
laquita d | Overall ExperienceService is great. Everything was easy and convient and prices reasonable.
Latonya B | Overall ExperienceThe staff was friendly.
Laquita D | Overall ExperienceWait time at the counter in the office was very long. Getting into the storage facility was very confusing. Instructions on the procedure for swiping the access cards are needed.
Rick M | First ImpressionsLove everything.Everyone was nice and kind would come back again Thanks
Kathy B | Overall Experiencei will definitely recommend the Mendenhall location to friends and family,and i will be using you all service again soon
katina m | Overall Experience*Uhaul of Pasadena CA, Raymond Ave.- Jim; Great guy! Very efficient and polite. *Uhaul at Mendenhall Memphis TN, Mendenhall Rd.- Ted & Trey...real gentlemen! Informative and very helpful.
Landy S | Overall ExperienceIt was great experience with Uhaul.
Pruthviraj T | Overall ExperienceThanks for your help
Nolitta J | Overall ExperienceI enjoyed how I was treated. The young lady was very professional.
Connie C | First Impressionsa
Michael B | Overall ExperienceGreat customer service!!!
Tonya W | ReservationProblem after problem!! I was charged extra mileage and gas because I had to go to another state tyo pickup this truck way out o f my way left a message with manager no vall back yet
SHAYLA L | ReservationCustomer service wasn’t great and yalls storage unit was a joke
ANIKA P | Overall Experiencegreat store and great management team!!! Thank you!!!
KEITH B | Overall ExperienceNone
David H | Overall ExperienceCourteous, knowledgeable, and professional.
Beatrix W | Overall ExperienceOnce my U-boxes arrived in Memphis, TN, my experience was horrible! You cannot reach anyone in the Memphis location and I received terrible customer service when trying to resolve issues.
Rebecca H | Overall ExperienceThanks for good job.
yilmaz s | Overall ExperienceGreat customer service!
Charlie T | Overall ExperienceInformed person at counter I was moving out of my storage unit. She didn't move me out and I was charged for a empty unit. Was told money would be refunded haven't received as of yet
Anthony H | Overall ExperienceI only needed a ubox for a one way move. They added a monthly storage fee and have charged me for an empty box I no longer needed! Nobody will contact me and Dominic will not respond to my inquiries!
Joseph H | Overall Experience