Had an issue with trailer module that turned out to be incorrectly installed by previous dealer. Joseph and Romeo got it fixed and got me a trailer that fit exactly what I needed. Excellent service!
Kevin EbanCustomer Reviews for U-Haul Moving & Storage at N Chaparral
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman who helped me move is was a great help. The whole process was wonderful. He made sure that my access card worked, and fixed all of the issues that we came across.
Jasmine Morris | First ImpressionsThis is my 4th or 5th time renting from this location and the staff has always been very good, professional and attentive... But the 10' rental truck was in bad shape. No cruise control, hard pull to the right and LOUD...probably needs to be retired from the fleet.
Donald HoyGreat Service. The staff were super friendly. They got the hitch installed quick and helped me to choose parts to save me money. Great people!
James BurkeThe technician was awesome and did an outstanding job. I had a reservation to pick up a trailer earlier but noticed my hitch had malfunctioned. So I got a new one put on.
Richard GordonThe guys there were friendly, professional, and efficient.
Benjamin AlbertAll good!
Dennis RichardsonNothing, the installation went very smoothly..Joseph Flores was very nice, kind, helpful and professional..
RAachel CuevasHave all trucks number accordingly correct instead of mismatch numbers
Bobby MingThe guy working was so great and friendly to deal with so happy with the service
Martin TackettVery satisfied
OMER MUIRHEIDStaff checked out our return van and got us back out the door quickly.
Donna LawsonAlignment of wheels or steering wheel has been off the past 2 rentals. Alignment of wheels last year from Philadelphia made the 2000 mile trip a harder drive, poulling in one direction. Off alignment of steering wheel this last trip didn't make a big difference from the N Chaparral location but can be distracting
Nicholas FrangiaKeep doing what you’re doing
raul elizaldeIt was one of the best experiences i've ever had with uhaul. The employees the truck everything was so perfect and everybody was so courteous and kind. I will highly recommend to my friends. My family and of course use you anytime. I need a clean affordable service The Corpus Christi location was one of the best ones I truly have ever seen. Thank you once again for all you'll do.
Joseph RehmetI justvdont like the governor being at 75. Should be 80 Great staff
Sean TruesdaleEmployee that helped me was very informative and he went above and beyond to set me up with a car hauler reservation in Victoria because they had rented out the last one. This was in addition to the small trailer we had just rented.
Milton BoeckVery pleasant employee with a good attitude.
Dean SturmManager let my tow dolly be rented that I had reserved. Caused me a 2 hour delay in a long distance move. Added stress to make it to my next location and not have to pay 2 nights hotel because uhauls error caused me to run late.
Deanna HarrisGreat and very helpful staff. Would highly recommend! ⭐️⭐️⭐️⭐️⭐️
Christopher Bray | First ImpressionsI was amazed at how easy and stream lined the rental process was. Truck ran well and was really comfortable.
Patrick JuddThe staff is what made it a truly pleasant experience. They're Great.
David Hall | Overall ExperienceEasy drop off
Thomas MossThe customer service at this location is Awesome !! Joseph is on point and a great leader. It shows from the way you are treated from his staff !! 10 stars and will recommend this location.
ZACHARY BORNSTEINI did not visit this facility. This was recommended because we had a blow out near by.
EMILIO SOLISClean windshield, inside and outside. I also had a flat tire, so I had to air it up to bring back in. Otherwise, great customer service.
DAVID PAGEVery helpful
Cristobal CabreraThe people that work there need to communicate with each other the whole time on the phone everything was fine we get there and the guy had no idea where the trailer was but we found it
Austin McGinnisThe staff was very helpful and knowledgeable
Guy NicklesonWe arrived prior to our drop off time but it was 1 minute after hours. The staff person didnt mention that we could use the key drop still and avoid the $20 fee. When I called the next day I was told there was a sign posted and it was in the contract. It was dark and raining when we returned. The customer service at this location could be better.
Colleen GhoghawalaI opted for 24/7 pickup, but could not pickup the truck at reserved time due to missing component of reservation (furniture dolly), no notification whatsoever prior to pickup date. The person at the counter said he wasn't aware of the issue. Called customer service, received conflicting information.
Yuhendri KurniawanHandle on drivers side was broken. My boxes and tap were not in the truck had to go back and pay for mileage. Sucks
Angelica SandersN/A
Dennis RichardsonThey were great, went above and beyond expectations
Bartholomew A WilcoxI rented in Abilene to move to Corpus Christi. Dropped off in Corpus then got an email saying I missed my drop off in Abilene!
Brenda ErrattThis time, this u-haul location was FAST and easy. I was empressed. The counter man was friendly and nice.
Esperanza DeleonN/A
Dennis RichardsonThe mileage on my paper was not what the truck read when I received it also the gas was not accurate I returned it with in what miles I said I would and more gas than what I received it with and dud not recieve the refund I was told I would receive when returned my recipient shows less than half of what I was told and I still never received that refund that shows on the receipt
Tisha TerpeningEverything went well for me. I have no suggestions at this time.
Marco RodriguezThe gentlemn who assisted me was fantastic. Was really friendly.
Timothy MulinixExtremely professional
jose andradeStaff was extremely helpful and friendly.
Darl FarrisGreat place and very curtious and polite
Bragg Jackson | First ImpressionsPerfect customer service and installment was done in a timely manner.
Shivam DesaiJoseph was great to deal with. Very helpful and informative on the difference of the harnesses available for my vehicle.
John SperryService at counter was efficient and professional. Equipment ready at pick up time, clean, and easy to use. Cabin of moving truck smelled like cigarettes.
Emily OrtusoI received several emails about when will the trailer be returned. There were several of this size still in stock. We were told that the location was the closest place to drop off the trailer when we rented it. We passed 2 large locations in our 20 minute travel to drop it off.
Todd HarterThe people have always treated me with respect and go out of their way to ensure it is a pleasure to do business with.
david WinsettIt said we drove over 1500 miles when we drove from Kyle, Texas to Corpus Christi, Texas and returned the rental within 10 hours of receiving the truck.
Jacob GalvezFacility is not humidity controlled. It’s inside but very humid. A little unclear with directions and map.
Shawna Rowe | Overall ExperienceFriendly and helpful staff
James FisherVan was dirty, smelled of some kind of fumes, loud and squeaky. Indicator light said it needed an oil change. Employees nice and helpful.
Donald KingThe attendant that helped us was super helpful and a really nice guy ! We had some issues with our truck hitch and he went out of his way to help us resolve the issue, thank you ! I don’t have the paperwork to type in his name but he deserves some kuddos for being and great employee ! Our reservation was under Cutler so if you can look him up and recognize him you should !!!
Charles CutlerI have a great experience the words Friendly, courteous, and professional about sums it up.
KENNETH LANGENHAHNMaybe more dollies but not a big complaint. We managed.
Colleen WorltonStaff were always there and helpful at all times
Lead First Foundation | Overall ExperienceThe csr that helped me was awesome. He did everything he could to help us out so we won't lose our stuff before an actual eviction of house.
Cindy Jimenez | First ImpressionsEasy to reserve ahead of time online. Then the move-in was quick and easy. Thanks!
Ken Ganzer | First ImpressionsGreat guys at this location. Very professional and helpful.
Eduardo Ramirez | Overall ExperienceEric and the other staff were fantastic. They were more than helpful and had great customer service. It was refreshing and I would absolutely recommend this UHaul for storage or vehicle rental. Seriously Eric and the other staff did an amazing job and were very helpful.
Daniel Cepeda | Overall ExperienceTony was very helpful!
Paula Alvardo | First ImpressionsU no longer have 24 hr access, therefore no need.
genaro hernandez | Overall ExperienceHad issues with people parking in the “load/unload” zone- I think signs need to be put up to deter this from happening in future…. Very inconvenient
Janette Gauthier | Overall ExperienceHad issues with people parking in the “load/unload” zone- I think signs need to be put up to deter this from happening in future…. Very inconvenient
Janette Gauthier | Overall ExperienceLock doesn’t work the manager Samantha doesn’t return calls leaves you outside waiting for hours. Poorly managed!
Brian Leach | Online Move InPut warning signs up for low concrete beams. Beam blends in with band color on storagebin doors. Leaves a pretty good lump.
John Kelly | First Impressionshad really bad impression of this place i rent an storage unit and got stolen a lot of items out of my unit because the roof was cover with a wire screen and can see thru and the main door that suppose to open with the key they provide never work and was free access thats why who knows who got in and climb to the roof to look at the belonnies si it was a waste of money for me, got stolen millwaukee tools, tv, motorcycle helmets, suicase and can figure out what else, so far $3000 loss.
JOSE RIOS | Overall ExperienceI made an online reservation, and nothing was reserved. The employees were decidedly rude and the storage unit was damp plywood with a hole in the ceiling. Avoid this place!
Amy Rivers | First ImpressionsIts very old and serves our purpose but not sure I would recommend because there are newer places nearby and that’s more to everyones liking:/ Samantha was very helpful! thank you!
DENYS LOCKE | First ImpressionsHallways are a little narrow and couldn't fit the sofa in the room but other than that it was a great experience.
MICHAEL YOCUM | Overall ExperienceThe door was broken and the stairs winded us.
Oscar Reyes | Overall ExperienceI've used Uhaul numerous times so this experience wasn't new to me. The location works well for me and they have anything I would ever need to move my things.
Jason Raaf | First ImpressionsI have always used U haul services and will continue to do so. Thank You Kevin Robbins19433@gmail.com
kevin robbins | First ImpressionsMy things got wet . Mattress and lots of boxes and items were damaged .. irreplaceable items..
Joann Alonzo | Overall ExperienceTo begin with the area is not well marked to know where to access the locker. Then it said street access on the website but its up a flight of stairs . Sooo to get to my locker its up a flight if stairs take 5 steps go down 2 steps take 2 steps go up 2 steps so theres no way to get a cart to my storage locker!! This is extremely inconvenient.
Amy Genzel | Online Move InI cannot remember the young mans name that helped me but he was a very nice man. He explained everything to me in a way that was easy for me to understand. He made the whole transaction go quickly and very easily. I hope in the future that I am able to deal with him again.
Todd Scheilter | First ImpressionsWell maintained and staffed. Very useful for our move.
John Holmgreen | Overall ExperienceThe staff at the Uhaul facility on N. Chaparral are very friendly and helpful. When homeless people hang around or loiter in the premises, the staff was quick to respond when I felt uncomfortable. Thanks for everything.
CONNIE MACKOVICK | Overall ExperienceEverything was excellent. Employees were very Helpful. Don't know what we would have done without a storage unit for a short time. While we got moved into our Apartment. Thank you. Charles and Linda Pointer.
Charles Pointer | Overall Experiencevery smooth move-in. Representative most helpful, facility in good shape.
John Holmgreen | First ImpressionsI always recieve excellent service from U-Haul. been using for years.
kevin robbins | Overall ExperienceEXCELLENT INFORMATIVE AND VERY HELPFUL SERVICE I ALWAYS USE U HAUL
kevin robbins | First ImpressionsI paid for the 24 hr access but in the 7 different times I tried to access my unit the key card failed. I had the attendant redo my access twice but to no avail. 24 hr Rip Off!
Robert Gunderson | Overall ExperienceThe security was the worst I have ever seen. The door never worked properly. There were times the door was not secure at all. I had two large units. I asked Casandra about the door many times. Nothing
Edward Knapp | Overall ExperienceWe are renting two storage units, and had to return a 20-ft. truck. From beginning to end, your staff went above and beyond in helping ensure there were no problems. And, they we so nice to us!
Keith Ribnick | First ImpressionsStaff up front very friendly.
WILLIAM HOBBS | Overall ExperienceStorage rooms were exactly the size I needed and we'll maintained. Service was quick and informative.
Cesar Martinez | First ImpressionsThe staff were friendly, and the facilities were sufficient. My only concern was that the storage unit was so far back into a maze of units that I felt a little uncomfortable going back there.
Brenda Ellender | Overall ExperienceEverything went smoothly and I couldn't be happier
kevin mcroberts | First ImpressionsGreat staff and am still a customer for a long time
MArk Finch | Overall ExperienceGreat service. Secure storage.
Ronald Jeffers | Overall ExperienceThe large price increase without any additional benefit caused us to cancel our service. The "secure" door could just be pulled open without access card.hallways were just swept into rooms
JASON PAGE | Overall Experience