Customer Reviews for U-Haul Moving & Storage at NRG Stadium

Rating:

3.0

Very rude people

Rating:

5.0

Amanda was wonderful to work with and the outside staff was friendly and helpful. It was a positive experience during hectic move.

Rating:

3.0

The tires were in poor repair and one tire blew out and the other tire had bald spots and uneven wear and poor tread depth. Please inspect the tires beforehand.

Rating:

5.0

Customer service was amazing. I have nothing to add.

Rating:

5.0

Good customer service

Rating:

5.0

Nice

Rating:

4.0

Provide better signage for actual drop location onsite

Rating:

1.0

This is the first time I’ve used the UBox Service with On the Go moving. I am giving such a low rating because, even though everything was delivered as promised, there was poor service and misleading reviews. Starting with the fact that their phone number was unreachable, the On the Go moving service was 3 hours late. They explained it was because the Boxes were not built when they came to pick it up. When they finally arrived, On The Go moving pressured me into paying them on the side for the 3 additional hours before they would start moving anything. This felt very hostile, and when they turned down my offer to reach out to UHaul, I felt like I had no other option but to pay. Luckily, their link to the private payment wasn’t working. The moving company did not show up with any dollie’s or moving supplies as mentioned, and had a lack of urgency when moving everything. Additionally, they assured me that they would provide locks for the Boxes, however, the next day, UHaul called me to ask if I was going to come by and purchase locks. Not only did I have to spend additional time to figure out a solution by myself, my belongings were not properly locked for 24 hours. The customer service team at the UHaul was rude and presented me with an attitude. I waited for 15 minutes watching them eat and not answer my questions. Overall, I did not have a good experience and had much higher expectations for UHaul, considering they are typically my go to moving company. I request that UHaul ban the On The Go moving company from partnering with UHaul ever again for trying to swindle their customers under the table. I paid a premium and did not receive the quality service I expected in many different capacities as I interacted with various channels of UHaul Customer Service. Being this the case, moving forward I would most certainly not encourage anyone in my network to take this bundle of service.

Rating:

1.0

I literally used 10 miles and they charged me for 45 miles. I had less than a full tank of gas when I picked it up and filled it up before I returned it. I am a nice customer but I don't care for being taken advantage of my kindness. I will never go to this location again.

Rating:

5.0

I have to say, the woman who checked me out was so professional. I came in right before a rush. In the mist of the rush, she had so much patience. She showed every customer so much respect even the rude ones. She not only diffused the frustrations for numerous of customers, but she multi tasked the entire time. I had an issue with my previous rental. Not only did she show immediate concern. She reached out to the proper individual and resolved my issue. I can truly say I was so impressed by her temperament and self control considering she was a bit tired and the rush. She truly needs a raise! We need more of her in managerial positions. I must add the details (while she was resolving my previous error, she was checking me out on the current rental and other customers at the same time. She deserves 10 out of 10 on customer service.)

Rating:

1.0

I have called several times about this the woman who I spoke to on the phone the day I got the van said she would give me time since I was too short to drive the van. Next when I got to the storage location I wasn’t able to get inside the unit location because the size of the truck I told the landlords several times I didn’t want to rent at that facility because I could not get inside. My usual van is also a 26’ truck so it wouldn’t be possible based on the location of my actual unit as well and the landlord and worker coronals kept telling me they would not only give me the unit for $1 that month but also kept offering me another unit on another side but that if I chose not to that they would then give me another unit for $1 and then I can also keep the one I couldn’t get to. I’ve called so many times and I have spoken to the landlord that said she would get me two days refunded for this truck even though I got it from another location which when I went to pick up the truck it was not only NOT EVEN AVAILBLE but also I had to drive to another location across town but also had to struggle with the fact that I couldn’t fit inside physically at this location and that the landlord kept telling me him and the worker understand and was there physically to see so. This location is on a Main Street and is unable to a tiall get inside with such a large ruck and that’s why they don’t even offer that size at this location. I’m so tired of this

Rating:

5.0

Very efficient and smooth operation.

Rating:

5.0

Great place to storage your items.clean place and well kept up.

Rating:

1.0

Worst truck I have driven. Stalled twice, breaks are going out, steering tie rods are going out

Rating:

5.0

Always very good service at this location ,employees always professional an very helpful,just let employee to keep you good standards that customers are important.

Rating:

3.0

I thought the truck I would pick up would come with a full tank of gas, what i got was a truck with barely any gas.

Rating:

5.0

Ms. Amanda and there entire staff is so welcoming that you feel like family. I literally almost cried at the feeling in the room. Even though it is a business it helped me. They are angels! Treat them well, they are well deserving, hard working and a majesty! I adore them and love them dearly as a family member! Surely blessings will come their way! Best regards, Chanel Chambers

Rating:

5.0

Amanda was great at pick up and the young lady at return was as well! Very professional.

Rating:

5.0

Great group of people. They were super busy, but the team did a great job of helping the customers.

Rating:

5.0

The team is wonderful and always very attentive.

Rating:

5.0

Everyone who helped me was professional and nice. Made the experience very easy and I would definitely recommend using them.

Rating:

5.0

❤️ they are amazing and kind! True angels! ❤️

Rating:

5.0

All Staff are exceptional

Rating:

5.0

VERY NICE, FRIENDLY AND PROFESSIONAL PEOPLE TO DEAL WITH. GREAT JOB U-HAUL WITH THE EMPLOYEES AT THIS LOCATION.

Rating:

1.0

Simplest to paste in what I posted on Google Reviews: Two stars for good hours, and for having what I needed on short notice. Minus three stars for sucky service. I’m very unhappy with “service” from this location. I’m a contractor, and my van was in the shop. I desperately needed a cargo van so I could get to work. None were available at my local branch, so the kind man there (Chris) reserved me a van at the South Main location. I had to Uber over there. I was very disappointed with the staff here. Mumbling, no eye contact, impersonable, and not even sure if he was talking to me, talking to each other while “helping “ me. The guy barked at me to take a photo of myself and post it here, take a photo of my driver’s license and attach it there, check text messages for a special code, hurry, hurry, hurry. There was no notice, it was difficult to figure out what he wanted, or to know if it was even secure. Lucky he didn’t demand something that required a QR code, bc my phone doesn’t have that app. And what if I didn’t have a cell phone?! Next he barked at me to give names of an alternate contact. Never had a rental place ask this before, but fair question. I wasn’t prepared, so I scrambled to think of whom I could list, and to find contact info. Next thing I know, he picked up the phone and HE CALLED MY FRIEND. Mind you, my friend had no idea I was at UHAUL, or needed a van, and, with the guy abruptly shouting questions, she would reasonably think this call was a scam. Besides that, she was a work and not available. She didn’t answer. So the UH guy demanded another name. I was frantically trying to text the next friend, to alert him to what the incoming call would be about. But the UH guy beat me to it, and mumblingly commanded my friend to vouch for me. Luckily, my friend answered correctly. I still don’t have any idea what UH was wanting to know. Eventually, UH agreed to rent me a van. When I had walked in, I noticed on the lot two Chevy vans and one Ford available. I specifically requested a Chevy, bc that’s what my personal vehicle is, and I’m familiar with driving it. After all the previously described mumbling and barking, basically, they handed me a key and kicked me out the door. I stumbled around the lot until I found a vehicle that responded to the key. Turns out they gave me the Ford. It took a lot of rigamarole to get it switched to a Chevy. At least that gal was helpful and friendly. Before you can drive off, there are more shenanigans. Take a photo of this, download it here, wait for a code via text, upload another photo, no idea why they wanted all this, where in cyberspace it was going to, or if it was secure. Nobody there helping. The van itself was clean, spacious, handled nicely, but had horrible shocks absorbers. Signs inside screamed threatening messages – like, YOU DENT IT, YOU PAY. The vehicle had no grills on windows, no security locks, UH written all over the sides, so every thief thinks the family jewels are inside it. With Houston’s crime rate, I didn’t feel my tools were safe inside this van. Price the website quotes gets inflated by the time you check out. I tell you, if I hadn’t needed the van so desperately, I would have walked off. Adding to the overall negative vibe, in the lot near the storage lockers, there were two gals digging their belongings out of a dumpster. Not sure I understood the whole story correctly, but they said that UH had kicked them out of – either their locker or truck - and shucked their possessions into the dumpster. If I had had more time, I would have jumped in there and helped them. On the positive side, this place has good hours, something like 7:00 a.m. – 8:00 p.m. Easy drop off. Glad I could get a cargo van on short notice on a weekend. But overall, it was dismal service, too much hassle, questionable security, rude, and I wish I’ll never have to interact with this location again. Unfortunately, in Houston, there are not really many alternatives for a work vehicle or moving van.

Rating:

5.0

The truck was super clean and had advanced stereo features which I enjoyed during my trips around the city moving things. What I didn't enjoy was not being clearly explained, or perhaps not clearly understanding the return policy of the vehicle regarding the gas level left in the tank. Since that may have been my mistake, I'm not going to ding the company. Overall, I have a great experience here.

Rating:

3.0

Nice but not inviting. Felt we disturbed them when we went inside

Rating:

5.0

Great customer service

Rating:

1.0

The location on main street in Houston tx stole money from me. I was charged a cleaning fee for a truck that was dirty when I received it. Overall poor service. Yall fell off.

Rating:

5.0

Accurately clock the mileage

Rating:

4.0

I have used this location several times before & have never had a problem, but I did have 1 this time the gas tank was not filled to 1/2 mark as advertised rather it was just btwn the 2/3 & 1/4 mark

Rating:

1.0

When I rented the pick up truck today, Rodney didn't tell me when I was paying and signing that Uhaul doesn't allow towing with the truck, and that there is a lock on the hitch. If he had said this, I wouldn't have rented at all. I wasted precious time, money and energy, renting this truck for nothing. I was not able to get work done, . . I need to tow a very small trailer a very short distance. I returned the truck and was out $46. Very very poor of Uhaul and of the people working there! I would like to request a full refund of my this amount to my credit card, please.

Rating:

4.0

UHaul has taken the self service/automation idea TOO FAR and I find it cumbersome and dislike it. Besides having me enter ALL MY PERSONAL INFORMATION when I make an online reservation, I need to go through a song and dance and TAKE A PHOTO of my DL myself, TAKE A SELFIE myself (please don't tell me a platitude that this is for my own protection, just don't) and then do through more stuff. Once I get the trailer, I am expected to take pictures of the damn equipment AND the same once I return, which you want me to do as a self return which may or may not be possible since the UHaul app flakes out at least 50% of the times I've tried. I can't tell you how incredibly irritating and annoying your process is as I rent frequently and each time its the same. The location is OK. Your corporate policies, on the other hand, suck big time.

Rating:

5.0

Listen to me when I tell you what I want and don't try to change the location for the equipment. I only want to go to the South Main NRG U-Haul. They treat me like a queen and I don't wish to rent anywhere else and you should listen when I tell you that.

Rating:

5.0

I have been going to this location for years I love coming here. I like seeing the dedicated people that are there

Rating:

5.0

Friendly facility and personnel Very helpful

Rating:

3.0

Yesterday, the computer system was down nationwide. I waited for over an hour till Joshua Sowells finally did something. It was his initiative to find a way to help costumers get started why I will recommend this place.

Rating:

5.0

👍

Rating:

5.0

Checkin was easy and fast. Thanks

Rating:

5.0

Add a bigger sign that shows the key drop off door

Rating:

5.0

The person that checked in the truck was awesome and very polite

Rating:

5.0

Customer service at this location specifically is outstanding! When you enter the store, it’s laid back and welcoming..the vehicles and the parking lot are well kept and very clean. I know that If I ever need a rental van/truck, I will def. Use this location again—and i live almost an hour away. 😊 Thanks for all y’all’s help!! ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Keep it up

Rating:

1.0

Dirty truck, check engine light on, charged me twice the mileage that I actually drove. Thieves and fraud at this location.

Rating:

5.0

Great staff. Guy who helped was amazing.

Rating:

1.0

The customer service at the 10621 S Main street was the worst that I have ever experienced. The workers were extremely rude and unprofessional. They would take personal calls while supposedly assisting customers, with no regard for other people’s time. This location needs a major overhaul. Management needs to step in and make a surprise visit.

Rating:

5.0

This location is absolutely phenomenal. I almost wish this was my pick up location.

Rating:

2.0

Be more Clear that For the pick up - a major credit card is requested. And a debit card is not sufficient. - that the credit card and the driver need to be the same person - that only a 10 van can be leased with a debit card - the appointed got cancelled because I arrived 30' late due to traffic. No contact from the facility to extend, no clair disclaimer that when reserved if you don't show up there on time, your reservation get cancelled This should be clearly stated everywhere as a disclaimer in the website. I needed to come two times in two different days to ending renting a 10 van.

Rating:

5.0

They stay open and took good care of me.

Rating:

3.0

Rude staff.

Rating:

5.0

Everything went great

Rating:

5.0

not based on knowledge of product plus professional service.

Rating:

4.0

Even though I did check in online it still took over an hour to check in and get into a truck. This has to improve.

Rating:

1.0

My card barely worked I have to come back 5 times to get a new card because I didn’t have access. 5 different days, employees at this location most likely didn’t know what they were doing. Worst location thus far

Rating:

2.0

Overcharge on mileage and gas

Rating:

5.0

The staff was terrific. They go above and beyond. One gentleman, in particular, was impressive in his skills, attitude, and knowledge of everything. I don't remember his name. The lady at the counter had a wonderful demeanor and attitude. Also, I didn't catch her name. A+

Rating:

4.0

worker who was helping me as on the phone

Rating:

5.0

Staff was very helpful with the equipment. I appreciate their help and will rent from this location again!

Rating:

4.0

Wait was a little long without acknowledging me, but staff was very nice and drop off was superb.

Rating:

5.0

I have rented a UHaul trailer from this location multiple times. Every time I go, the staff are super helpful and very efficient, plus the trailer rental prices are very reasonable. I will continue to rent from this UHaul location every time I need to rent a trailer.

Rating:

5.0

Stay open for 24 hours

Rating:

5.0

Staff was pleasant and knowledgeable

Rating:

3.0

Staff never stopped their conversation, did not acknowledge my presence at all

Rating:

5.0

The whole TEAM WAS AMAZING!!!

Rating:

5.0

Easy and convenient move in. Just do it! Thanks Uhaul Team!

Rating:

5.0

Lobby needs to be bigger or declutter ,too much merchandise in the way. But facilities was very accommodating.

Rating:

1.0

I had a lot of my things stolen , my lock was changed, i think my things were taken by a uhaul employee

Rating:

5.0

Ashton assisted me quickly and professionally. The manager Amanda and he staff are always giving great costumer service. Rest rooms are always clean as well

Rating:

2.0

When we arrived. We were charged even though we had booked with a code that gave us the first month rent free. We also requested to have first floor and was told that we had to be on the 2 nd floor with no elevator which was difficult for us with all the stairs. Will never recommend that location ever.

Rating:

3.0

This place is ok. I deducted 2 star for the following reason. 1. The unit I originally booked which was a down stairs unit was already taken so I had to take an upstairs unit and the place doesn’t have an elevator which was a hassle. 2. I was charged for late fee’s when my account was on auto pay. When I contacted customer service and customer service contacted the manger she basically said she would wave my fee as a one time courtesy, which I think isn’t fair because if my unit is in auto pay and your system fails to recognize that, it’s not my fault. The 3rd reason is I moved out before the next time my bill was due. I did everything that was asked on the app for move out and a few weeks later I received a bill for my unit…I called no one answered so I called customer service a ticket was created. Few more weeks later I received another notice of being late and late fees. Now this is where I get annoyed, if your personal or Manager would walk the units and paid attention you would have seen my move out request. I shouldn’t have to jump through hoops for you to do your job. I would never rent from this place again but overal U-Haul was fine.

Rating:

5.0

They were so helpful!! Helped me correct my mistake to get the right storage unit very quickly!! Facility is very clean and secure.

Rating:

2.0

Customer service is horrible, the employees here don’t have much tact if any at all, extremely rude. I rushed and got a unit there because it was around the corner from where I was moving, and outside of convenience there is nothing that would make me come back here.

Rating:

5.0

The staff was friendly, helpful, efficient, and gave excellent service. They were extremely kind and patient with my husband and me who are 72 y/o and 71 y/o respectfully. The staff never made us feel that they were exasperated with us. The staff and facilities were excellent.

Rating:

2.0

My experience with the actual unit was fine, but for a month after moving out I got sent multiple bills and the manager would not respond to my multiple emails explaining that I did not owe anything. Nonetheless, I kept getting late notices and letters in the mail. No response. Finally I contacted UHaul customer support and they were shocked at this incompetency and were very helpful. This ending soured my experience with UHaul moving and storage at nrg and I will never rent here or recommend it again.

Rating:

4.0

The service and the facilities security and great. Customer service was great. Hower I rented an outside unit and my belongings were wet from rain, causing damage to my new mattress and some of the boxes that new furniture was in. The unit had a leak

Rating:

4.0

Staff were very friendly, facility is clean and safe. Only negative is that the prices for the storage units on the wall and the paper they give you to find your unit are not updated so I was confused at first. Online prices are updated though. Also, I had reserved a 1st floor storage but when I arrived they said only second floor was available.

Rating:

5.0

Did a good job

Rating:

3.0

Rats at some of boxes and ruined my kids baby pictures will never recommend U-Haul to anyone. Very disappointed and disgusted.

Rating:

5.0

Very friendly and helpful owner

Rating:

3.0

The workers inside are somewhat nice but the customer service is poor and need to be worked on.

Rating:

3.0

Need an elevator.

Rating:

4.0

I was concerned about my things the entire time, especially because of the payment dates being inconvenient, but my things were all in tact just as they went in. The location is very busy and very clean, including restrooms! Miss Amanda Brown runs a tight ship where everyone seems friendly, helpful and knowledgable. I was especially impressed with her leadership and management style. She seem to work harder than anyone there and cares about the location, people and her employees. I want to especially highlight employee "Aldi or Auidi" who was always super nice and kind. Congrats to Miss Amanda for a great location, management and customer service.

Rating:

4.0

I swipped my card & the alarm still went off. The unit I rented was not empty. Ashton got the issue resolved quickly & professionally. I attempted to regain entrance to the building & my card wouldn't work. The office was already closed. I will come in during office hours to get it taken care of.

Rating:

5.0

The black guy with the glasses and short fro was rude and acting like he didn't want to be at work

Rating:

5.0

Nice customer service.really helpful

Rating:

3.0

Very little space available

Rating:

5.0

The manager and staff were professional and their service was great! We were very pleased with the truck and storage. Thank you all!

Rating:

4.0

Clean, well maintain, just wish they had elevator.

Rating:

4.0

No elevator to help bring heavy boxes or items.

Rating:

5.0

The office staff were amazing, made the use of the storage room a great experience.

Rating:

1.0

Over charges for fees and lied on

Rating:

5.0

Amanda was very helpful during the whole experience

Rating:

5.0

Service was good

Rating:

1.0

I was charge for equipment I didn't get. Then I my storage wasn't ready for me when I got there . I was charge each day 14 for insurance. It should be a 1 time fee I only had the renal for 2 days . And I was charged 28 dollars . I was told to extend for one day it would be 20 dollars but I was charged way more almost 70 dollars for extra da

Rating:

5.0

AMANDA IS THE TRUTH! Shows professionalism AT ALL TIMES!

Rating:

5.0

Business was run very well. Asset to Brand. Great customer service.

Rating:

5.0

Great service ,friendly staff, clean I would use this U-Haul location again if I need storage or a truck.

Rating:

5.0

Great service ,friendly staff, clean storage

Rating:

5.0

Ashton is a great person!

Rating:

5.0

Was inadvertently charged a late fee but upon notification the charges were quickly removed. Have used the facilities for many years outstanding service.

Rating:

5.0

Great team!

Rating:

5.0

Good People

Rating:

5.0

The staff’s was kind and courteous and went above and beyond for me

Rating:

5.0

The staff were helpful toward me doing the entire process.

Rating:

5.0

Mr Vergil was very kind and very helpful ❤❤💪🏿💪🏿🙌🏽

Rating:

5.0

Staff was always helpful, courteous and efficient!

Rating:

5.0

During our time at UHaul, the entire staff was great and especially Ben Heidorn. Every time we were served by him, he listened and assisted us in timely and very professional and courtesy manner.

Rating:

5.0

Very friendly and helpful

Rating:

3.0

The storage unit was very disappointing. We had a unit downstairs but they said it was damaged at the last min and then moved me to a smaller unit upstairs and we weren’t able to use the unit.

Rating:

5.0

Staff was very kind & helpful due to my EXTREME situation. I have NEVER witnessed the type of kindness from a storage facility that they presented here. This should DEFINITELY be the MODEL for U-haul.

Rating:

5.0

Ashton was very knowledgable and polite. Great customer service.

Rating:

5.0

Awesome experience...never any issues with them. I'm more than satisfied with this facility and the service I received.

Rating:

5.0

The staff is fabulous

Rating:

5.0

Very nice people

Rating:

4.0

Is hard to to go around corners with large items

Rating:

5.0

I got my storage unit fast and was explained everything thoroughly.

Rating:

5.0

very friendly and helpful

Rating:

5.0

Nice place

Rating:

5.0

Pickup: excellent , friendly and professional staff reservations and at the location of pickup . Explained the process and made sure we understood our selections. Drop off : rating below average.

Rating:

5.0

I just appreciate everyone that work there....thank you all great service.....

Rating:

5.0

I didn’t actually go into the facility as I selected the u-box delivery option but they made the process very easy