Customer Reviews for U-Haul Moving & Storage at NRG Stadium

Rating:

1.0

Why would you have a second floor of storage rooms with no elevator? Also…. Why would you not tell someone who rented a second floor storage without mentioning that so the boxes could have been packed lighter. This is a horrible storage.

Rating:

1.0

My card was being charged and I moved out and notified the manager but the money was still trying to be taken out of my account luckily I keep my card locked.

Rating:

4.0

Checkout takes too long even though I did everything online. Additionally the person asked for a 2nd phone number which I gave my wife’s number. Well he dialed it without telling me or asking if it was ok. She was in a meeting but answered. That was unacceptable and then he proceeded to “tell me “ that he didn’t need to ask my permission. Two issues, 1) poor training on communication with customers as he had 3 months on the job only and he had no business calling my wife without a heads up 2j requiring a 2nd number is ridiculous as you’ve already got my credit card, drivers license etc. it’s an insult that you are basically challenging that I can’t rent a trailer without calling a 2nd person. Poor business practice and if I hadn’t been on a timeline, I would have left. Finally, your trailer was a quick reaction away from a medical lawsuit as the spring loaded door didn’t have a “stop” and almost took off my friends finger when it retracted really violently and almost caught his hand.I pointed out to associate on return and he noted the lack of a stop and was going to address it.

Rating:

3.0

The checkout process was a little much with all the pictures

Rating:

5.0

Everything was great service

Rating:

1.0

Bad business at this location , i was told because i used a cash app card id be charged 100$ deposit , not only did i pay to extend multiple times and also returned it a day earlier than i planned , im not entitled to my deposit or any thing

Rating:

4.0

Sascha was very helpful. The system kept giving away my reservations but she helped move things around to make sure I got the vehicle I needed.

Rating:

5.0

Need more registers

Rating:

4.0

Great help on a very busy day

Rating:

5.0

The lady that checked me out was very informative and helpful. Very pleasant to speak with. The intake guy was very helpful as well and I was very short and it was hard to get out of the truck 😁

Rating:

2.0

Process was lengthy. Not the friendliest staff and just overall made the move take longer.

Rating:

3.0

The equipment is fine, but there’s a real staff issue at the location. Every single time I go in, there’s a wait of 10 minutes—that’s really fast—to as much as 30 minutes. And, even though I complete the reservation online, with a pre-approved credit card, I still have to experience the excrutiatingly slow rental process. All in all, it’s an unpleasant experience to rent the trailer, but once I grind through the rental process, the equipment guys outside are efficient and friendly. Dropoff is easy too. I’d definitely look for another U-Haul location, but this one is very convenient, so I just build in extra time when I come here knowing it’ll be slow.

Rating:

3.0

That Chevrolet truck was not a smooth ride as the Ford van I had gotten before I hope I never get that one again.

Rating:

1.0

I am being charged for something wrongly. I don’t think it fair. I will never rent from U-Haul again

Rating:

4.0

The employee is super friendly. But I wait for over an hour to get my rent uhual since he is so busy with other jobs at the same time. Hope more employees available for this location.

Rating:

1.0

Had to go through 3 trucks before finding a working one. Took almost over an hour and I already completed everything online before arriving. Poor stuff and management. Don't even deserve the one star

Rating:

5.0

I always have a great experience when I’ve used u haul

Rating:

5.0

There’s a female manager there, I believe Amanda…she is absolutely amazing. She doesn’t know this but she helped me during a move so much that I cried on the way home. She was truly a blessing to me during a rough move. Being understanding and patient is a true virtue. I really hope many if not all employees mimic her work ethics and quality. If not she needs to be in upper management making changes for the betterment of the company and clients. Perfection at its finest when it comes to quality customer service.

Rating:

5.0

Rent from here several times throughout the year. The staff are always so friendly and helpful.

Rating:

5.0

Good customer service.

Rating:

3.0

The check out was delayed due to talking between workers

Rating:

3.0

You guys false advertise! You say one price and I end up pay way more . Never usingUhaul again

Rating:

5.0

Great customer service

Rating:

1.0

The worst employees I have experienced in a long time. I ended up unhitching the trailer myself and left. Horrible !

Rating:

4.0

Your booking system is horrible.

Rating:

1.0

The experience was horrible, stressful and extremely difficult. I am BEYOND dissatisfied and will NEVER do business with or recommend Uhaul to anyone. I have been a customer for years and witnessed a steady decline in customer service and focus while increasing prices and inconvenience at every turn. I want to speak with someone on the phone to explain the depth of dissatisfaction i have with my experiences as of late

Rating:

3.0

I have dropped off here before, and the service for pick up and drop off was good. The truck that i picked up this time was dirty. The inside smelled like cattle. The glass had sticky stuff on it and was all water marks. The back looked dirty but it was just paint scrapped off.

Rating:

2.0

Truck was pretty beat up and the alignment was way off. I was holding the wheel at about a 45 degree angle from resting position just to drive straight. The lady in the AM was frustrated and not very pleasant. Maybe she is normally like this, maybe not, it was hard to tell. The office was busy and the gentleman working with her was not in the office, leaving everything to her, so I think it was pretty aggravating for her to be doing everything herself. I did talk with the gentleman who was working with her at one point, because I couldn't find the truck the lady had given me the keys to. Turns out they gave me the keys to the one truck on the lot without a serial number on it, while the gentleman knew it right away, the lady made no mention of this which had me wandering around for awhile. The parking for the truck was so tight I had to do a 5 or 6 point turn just to get it out of its spot. The lady in the afternoon was very sweet and pleasant!

Rating:

5.0

Great customer service and clean establishment

Rating:

5.0

My experience was amazing

Rating:

1.0

Better customer service , the wait time in store was ridiculously long . They have a new process where they want you to take a picture of yourself and they have to call 2 references all just to use a U-Haul truck ! This location is slow unorganized and ghetto . The workers don’t want to even be there . Line was long and the truck I got didn’t have no dam gas in it like they told me . I was charged an extra $74 fee on top of the $40 I paid when I got the key. I don’t think I will rent another one again or refer anyone there .

Rating:

4.0

Dropoff was quick and efficient. Equipment return wasn't registered in Uhaul system until I called 2 days later to inform them that the equipment hadn't been entered into system.

Rating:

5.0

Our rep on Thursday was super helpful, getting trailer switched out to enable us to haul ATV. She helped us bypass a problem with the jack holding tongue off the ground. On the other hand, the guy who handles equipment problems was lousy, he made no effort to make a simple adjustment to get the trailer ready. We would otherwise have had to cancel the rental leading to big schedule problems.

Rating:

5.0

Everything was easy and fast.. employees did great very helpful

Rating:

1.0

Truck’s windows were filthy. Guy initially gave me a truck that was blocked in & forgot to get the dolly. Therefore it took another 15 minutes waiting to find keys to let me out. Lastly, the day of drop off I spoke to employee at location who was very rude.Overall worst experience I’ve had using U-Haul for over 20 years in multiple states.

Rating:

5.0

Check the rentals thoroughly before renting. Truck had a few issues.

Rating:

2.0

The person who checked out was not paying attention at all, over all it took her almost an hour to just ask for our name a drivers license info. I arrived at this location at 7:00 am and walked out of there at 7:54am while looking for the van. She told me that there was no location added to where I was going to drop off, so she told me to bring it back or call customer service to add a location. I told her I would just bring it back if that was the case, she said, "okay". No further instructions were given. The delivery day, I took it back to the location and had to download the app because it was not open, only to find out that I had to drop off to another location. I drove the van over there to the other location after I had taken it back to the primary location where I was told that there was no location drop off added. There was a second charge at the second location where I dropped off the van the next morning. I am upset with the overall experience from check out to delivery instructions.

Rating:

5.0

Todo esta bien

Rating:

5.0

I am a client who failed bc I could not pay my bill. Then I was hospitalized. I am only able to pay my rent. Now I have nothing not even my dentures or glasses.

Rating:

1.0

Wasn't told about a late fee, was charged an extra 12 cents for extra mileage and was never told about it.

Rating:

5.0

Everything very good very friendly people

Rating:

4.0

The requirement of two people was inconvenient as on the website it said one emergency contact. Then, the one equipment I asked for was not there and they did not tell me. The third thing is you have to be careful with all the charges, I almost paid for mattress cover again when I already paid for them the night before on the app. Overall, the experience was okay and the employees were rushing the customers without checking. I have been using Uhaul for more than 10 years and this is the first time I experienced all of this.

Rating:

5.0

The customer service was excellent.

Rating:

4.0

Customer service was good employees were pleasant, equipment was clean.

Rating:

1.0

They gave me a truck with no gas so i had to put gas and return the truck with half tank and the said they cant reimburse which i think is not fair

Rating:

5.0

Very nice and accommodating Staff. Lot was clean and organized as well as items for sale inside the store! This location is my go to site for rental truck needs.

Rating:

4.0

To improve on having one person focused on taking calles,

Rating:

5.0

Love costumer service by phone and person service was excellent I recommend this place

Rating:

2.0

I hardly ever voice my opinion when it comes to negative feedback, but I must say the female employee who took my reservation was very rude, and the eye-rolling was extremely disrespectful. Her condescending demeanor toward me was a bit too much for me to cope with.

Rating:

4.0

Truck reeked of smoke but was clean.

Rating:

2.0

Employees need to be educated more on policies & relaying those policies correctly to customers also better customer service & more workers in the building at a time. The building is always busy & line is long

Rating:

5.0

We arrived 20 minutes before closing. We were taken care of quickly and efficiently.

Rating:

5.0

Amanda was patient and explained the entire process to me. Very kind and friendly. Ashton was straight forward and made the return process easy.

Rating:

1.0

I would not recommend you hold it all. Made reservation at one location was automatically moved to another location where the office wasn't even open. A call to the note on the door lettuce to yet another location so the 3rd location to pick up one trailer stop finally an hour late to pick up the trailer and we're told we need to provide two contact numbers for reference!! Clearly U-Haul has no understanding of what a reservation means you have a credit card so it's beyond me to understand why we need all these references and points of contact so so bad was the experience I have the need to rent yet another trailer tomorrow and will be using Home Depot. The associate at the first location on Jacinto Street is condescending and borderline rude as long as you have Associates representing your brand like this your service will continue to slip overall would never recommend you all to anyone for anything ever

Rating:

1.0

I had my wallet with money inside left in the truck and wasn’t returned and a package

Rating:

5.0

After being sent to a location closer to me and being totally disappointed by the trailer not having proper lights, the Main Street location is a great relief! They always have what I need when I need it. I drive quite a ways out of my way just so that I have no problems whatsoever and can get the job done quickly. I appreciate their dedication to servicing me in a timely manner. This location is the best in Houston!

Rating:

4.0

I have rented from this location many times and never had a serious issue. My only "complaint" this time was the truck I had. It was a one-way that had come from Arizona. The suspension was bad and the steering wheel was very loose. An unexperienced driver would not have faired well with this vehicle. Additionally, their was a part missing on the back door which made it very hard to life and put down. Upon receipt of this vehicle from the previous renter, it should have been pulled and not put in the array of vehicles to rent. It was definitely a road hazard. Besides that, the staff was very courteous and ready to assist as usual. It's the reason I will always return to this location when I need a rental.

Rating:

1.0

Un buen lugar, PERO no hay elevador para el segundo piso, y porfavor quiten o actualizen su web page para cancelr el servicio de arrendamiento ya que si lo haces en liniea todavia tienes que ir a cancelar al mostrasor porque las personas dicen que no tienen tiempo de checar cancelaciones por el web aunque hayamos subido fotos del lugar ya vacant. ESA ES MUCHA FLOJERA. gracias por su servicio.

Rating:

5.0

Keep it flowing great as usual

Rating:

4.0

Everything good except one of the tire was bald

Rating:

3.0

This was our second rental from this location. Compared to the first, this time rates lower. During checkout, the agent (Mike S.) appeared to be more interested in his coworker and candy, while barely communicating with me, the customer. However, based on my previous experience with a different agent, the equipment and location, I would still recommend this location.

Rating:

5.0

The staff was AMAZING!!! They made everything very easy from check in to check out!! They were extremely friendly and professional, made sure I was comfortable before I left, explained everything and answered all my questions. I definitely recommend these facility to others

Rating:

3.0

The truck engine light was on, the truck was shaking and would cut off every time I stopped at a light etc…. did call the store to ask for another truck and told I needed to contact road assistance so they could come out work on the truck. That wasn’t an option for me as I was on a time limit and needs to be out the apartment unit at a certain time. This also caused a delay in the time I turned the truck back in. I gave average because the person that waited on me gave good customer service but the truck was trash and actually the situation was quite dangerous especially on the freeway because the truck kept cutting off every time the truck sat idle in traffic etc….

Rating:

4.0

Make sure the locks are not broken because I received one with a broken lock and had to unload and reload my items.

Rating:

5.0

Lower your rate

Rating:

5.0

The employees that work there is so friendly very helpful and very compassionate with there guest and I love that about this place they make you feel at home.

Rating:

5.0

set-up agent was great

Rating:

1.0

Train your employees in providing good customer service and to not be smoking pot in the back

Rating:

1.0

I was given the wrong key for the truck that I was assigned so I had to get another truck that was DC 4070 and they put the wrong mileage in the wrong gas in my account and did not refund me the correct amount of money I put $100 deposit down they only gave me $1.60 sit back

Rating:

4.0

The address for this location might be inaccurate, as typing it into our GPS actually led us to a nearby cabaret.

Rating:

5.0

Abby fue muy servicial. Excellente empleada

Rating:

5.0

I love walking into a place where i see people who looks like me. The staff was friendly and very welcoming. They got me in and out both times. I would recommend this location to everybody. AND they got me on the 1st floor 💪🏽💪🏽

Rating:

5.0

Nice

Rating:

5.0

Great place to storage your items.clean place and well kept up.

Rating:

5.0

Ms. Amanda and there entire staff is so welcoming that you feel like family. I literally almost cried at the feeling in the room. Even though it is a business it helped me. They are angels! Treat them well, they are well deserving, hard working and a majesty! I adore them and love them dearly as a family member! Surely blessings will come their way! Best regards, Chanel Chambers

Rating:

5.0

❤️ they are amazing and kind! True angels! ❤️

Rating:

5.0

Keep it up

Rating:

5.0

They stay open and took good care of me.

Rating:

1.0

My card barely worked I have to come back 5 times to get a new card because I didn’t have access. 5 different days, employees at this location most likely didn’t know what they were doing. Worst location thus far

Rating:

5.0

Staff was pleasant and knowledgeable

Rating:

5.0

The whole TEAM WAS AMAZING!!!

Rating:

5.0

Easy and convenient move in. Just do it! Thanks Uhaul Team!

Rating:

5.0

Lobby needs to be bigger or declutter ,too much merchandise in the way. But facilities was very accommodating.

Rating:

1.0

I had a lot of my things stolen , my lock was changed, i think my things were taken by a uhaul employee

Rating:

5.0

Ashton assisted me quickly and professionally. The manager Amanda and he staff are always giving great costumer service. Rest rooms are always clean as well

Rating:

2.0

When we arrived. We were charged even though we had booked with a code that gave us the first month rent free. We also requested to have first floor and was told that we had to be on the 2 nd floor with no elevator which was difficult for us with all the stairs. Will never recommend that location ever.

Rating:

3.0

This place is ok. I deducted 2 star for the following reason. 1. The unit I originally booked which was a down stairs unit was already taken so I had to take an upstairs unit and the place doesn’t have an elevator which was a hassle. 2. I was charged for late fee’s when my account was on auto pay. When I contacted customer service and customer service contacted the manger she basically said she would wave my fee as a one time courtesy, which I think isn’t fair because if my unit is in auto pay and your system fails to recognize that, it’s not my fault. The 3rd reason is I moved out before the next time my bill was due. I did everything that was asked on the app for move out and a few weeks later I received a bill for my unit…I called no one answered so I called customer service a ticket was created. Few more weeks later I received another notice of being late and late fees. Now this is where I get annoyed, if your personal or Manager would walk the units and paid attention you would have seen my move out request. I shouldn’t have to jump through hoops for you to do your job. I would never rent from this place again but overal U-Haul was fine.

Rating:

5.0

They were so helpful!! Helped me correct my mistake to get the right storage unit very quickly!! Facility is very clean and secure.

Rating:

2.0

Customer service is horrible, the employees here don’t have much tact if any at all, extremely rude. I rushed and got a unit there because it was around the corner from where I was moving, and outside of convenience there is nothing that would make me come back here.

Rating:

5.0

The staff was friendly, helpful, efficient, and gave excellent service. They were extremely kind and patient with my husband and me who are 72 y/o and 71 y/o respectfully. The staff never made us feel that they were exasperated with us. The staff and facilities were excellent.

Rating:

2.0

My experience with the actual unit was fine, but for a month after moving out I got sent multiple bills and the manager would not respond to my multiple emails explaining that I did not owe anything. Nonetheless, I kept getting late notices and letters in the mail. No response. Finally I contacted UHaul customer support and they were shocked at this incompetency and were very helpful. This ending soured my experience with UHaul moving and storage at nrg and I will never rent here or recommend it again.

Rating:

4.0

The service and the facilities security and great. Customer service was great. Hower I rented an outside unit and my belongings were wet from rain, causing damage to my new mattress and some of the boxes that new furniture was in. The unit had a leak

Rating:

4.0

Staff were very friendly, facility is clean and safe. Only negative is that the prices for the storage units on the wall and the paper they give you to find your unit are not updated so I was confused at first. Online prices are updated though. Also, I had reserved a 1st floor storage but when I arrived they said only second floor was available.

Rating:

5.0

Did a good job

Rating:

3.0

Rats at some of boxes and ruined my kids baby pictures will never recommend U-Haul to anyone. Very disappointed and disgusted.

Rating:

5.0

Very friendly and helpful owner

Rating:

3.0

The workers inside are somewhat nice but the customer service is poor and need to be worked on.

Rating:

3.0

Need an elevator.

Rating:

4.0

I was concerned about my things the entire time, especially because of the payment dates being inconvenient, but my things were all in tact just as they went in. The location is very busy and very clean, including restrooms! Miss Amanda Brown runs a tight ship where everyone seems friendly, helpful and knowledgable. I was especially impressed with her leadership and management style. She seem to work harder than anyone there and cares about the location, people and her employees. I want to especially highlight employee "Aldi or Auidi" who was always super nice and kind. Congrats to Miss Amanda for a great location, management and customer service.

Rating:

4.0

I swipped my card & the alarm still went off. The unit I rented was not empty. Ashton got the issue resolved quickly & professionally. I attempted to regain entrance to the building & my card wouldn't work. The office was already closed. I will come in during office hours to get it taken care of.

Rating:

5.0

The black guy with the glasses and short fro was rude and acting like he didn't want to be at work

Rating:

5.0

Nice customer service.really helpful

Rating:

3.0

Very little space available

Rating:

5.0

The manager and staff were professional and their service was great! We were very pleased with the truck and storage. Thank you all!

Rating:

4.0

Clean, well maintain, just wish they had elevator.

Rating:

4.0

No elevator to help bring heavy boxes or items.

Rating:

5.0

The office staff were amazing, made the use of the storage room a great experience.

Rating:

1.0

Over charges for fees and lied on

Rating:

5.0

Amanda was very helpful during the whole experience

Rating:

5.0

Service was good

Rating:

1.0

I was charge for equipment I didn't get. Then I my storage wasn't ready for me when I got there . I was charge each day 14 for insurance. It should be a 1 time fee I only had the renal for 2 days . And I was charged 28 dollars . I was told to extend for one day it would be 20 dollars but I was charged way more almost 70 dollars for extra da

Rating:

5.0

AMANDA IS THE TRUTH! Shows professionalism AT ALL TIMES!

Rating:

5.0

Business was run very well. Asset to Brand. Great customer service.

Rating:

5.0

Great service ,friendly staff, clean I would use this U-Haul location again if I need storage or a truck.

Rating:

5.0

Great service ,friendly staff, clean storage

Rating:

5.0

Ashton is a great person!

Rating:

5.0

Was inadvertently charged a late fee but upon notification the charges were quickly removed. Have used the facilities for many years outstanding service.

Rating:

5.0

Great team!

Rating:

5.0

Good People

Rating:

5.0

The staff’s was kind and courteous and went above and beyond for me

Rating:

5.0

The staff were helpful toward me doing the entire process.

Rating:

5.0

Mr Vergil was very kind and very helpful ❤❤💪🏿💪🏿🙌🏽

Rating:

5.0

Staff was always helpful, courteous and efficient!

Rating:

5.0

During our time at UHaul, the entire staff was great and especially Ben Heidorn. Every time we were served by him, he listened and assisted us in timely and very professional and courtesy manner.

Rating:

5.0

Very friendly and helpful

Rating:

3.0

The storage unit was very disappointing. We had a unit downstairs but they said it was damaged at the last min and then moved me to a smaller unit upstairs and we weren’t able to use the unit.

Rating:

5.0

Staff was very kind & helpful due to my EXTREME situation. I have NEVER witnessed the type of kindness from a storage facility that they presented here. This should DEFINITELY be the MODEL for U-haul.

Rating:

5.0

Ashton was very knowledgable and polite. Great customer service.

Rating:

5.0

Awesome experience...never any issues with them. I'm more than satisfied with this facility and the service I received.

Rating:

5.0

The staff is fabulous

Rating:

5.0

Very nice people

Rating:

4.0

Is hard to to go around corners with large items

Rating:

5.0

I got my storage unit fast and was explained everything thoroughly.

Rating:

5.0

very friendly and helpful

Rating:

5.0

Nice place

Rating:

5.0

Pickup: excellent , friendly and professional staff reservations and at the location of pickup . Explained the process and made sure we understood our selections. Drop off : rating below average.

Rating:

5.0

I just appreciate everyone that work there....thank you all great service.....

Rating:

5.0

I didn’t actually go into the facility as I selected the u-box delivery option but they made the process very easy