Customer Reviews for U-Haul Moving & Storage at Peoria Plaza

Rating:

5.0

Friendly team, quick to get me ready and on the road!

Rating:

5.0

Mark was more than helpful and very accommodating to our needs.

Rating:

5.0

Good experience from the online app to check in. Used technology well and was relatively quick to get in hook up trailer and on my way.

Rating:

5.0

I didn't need so many furniture pads so I would leave that as an option for people to choose whether they need them or not. I put most back in the container for pickup so hopefully they can be reused.

Rating:

3.0

We drove 2 vehicles to Oklahoma from northern Ohio with 2 other friends to bring 2 antique vehicles home to be restored. After After several failed attempts to be able to pick 2 car haulers up from the same location to avoid driving too far out of our way, we picked up 1 car hauler from the S. Peoria address and the other from S. Memorial Drive. Check out at the S. Memorial location was fast. Check out at the other location was delayed as an employee there told us that several employees were just terminated and that since we paid cash for the rental, we would have to wait for the manager to be available as he did not have access to the cash drawer and other customers were waiting behind us. We were not sure why 3 phone numbers were required as there were already 2 previously provided. I personally didn't feel safe at this location as there people yelling at each other and talking to themselves. As we were leaving, my husband and I were confronted by a female in a wheelchair, who was also talking to herself who asked us if we had any money for her. After purchasing and loading the vehicles, we started our trip back home and spent the night at a pre booked hotel in Joplin, Missouri. We got about 2 hours away on I-40 East but the bearings froze on the trailer we rented from the Peoria location causing the tire on the driver's side to fly off. Luckily no one was injured and there was no damage to the cars or the vehicles towing them. A flat bed truck was dispatched to our location after I called Uhaul customer service and we followed him to a 3rd location to get a replacement trailer and load the car onto it. This greatly delayed our trip back to Ohio and we knew we would not be able to make it home until3-4 AM, so I booked the last 2 hotel rooms at a Super 8 in Plainfield, Indiana. I will be submitting the receipts to Uhaul for reimbursement as luckily we purchased the insurance for the rentals. We finally made it home to Ohio about 4 PM yesterday. We would like to give a special thank you to Rochelle at Uhaul for the awesome customer service.

Rating:

1.0

A employee grabed keys and just left us waiting for 40 min we were ignored

Rating:

3.0

I reserved an appliance dolly and I was told they didn’t have one. I had to convince them to call around and find one. Also, the truck leaks water my furniture is damaged. Awful experience

Rating:

1.0

The owner of this particular Uhaul location, changed my reservation... I had reserved for 10 hours, not 6 hours without my knowledge as well as the mileage from 50 miles to 30.. and is still trying to charge my credit card. This is not the first time I had an issue with this location. I won't use this location again. I will go to the 1010 memorial drive location. They are much friendlier... And I would've used them to begin with but they didn't have the truck that I needed. They also review your reservation with you to make sure you are getting what you're paying for.

Rating:

5.0

Convenient and friendly

Rating:

2.0

The lady that worked there black lady not sure whats her name is got offended because i asked does doli comes with biger truck and is it included in price. Incredibly rude prson.

Rating:

2.0

There were many extra stupid fees charged above the $20 price. Its annoying you chatge .99 a mile and overpriced double high gas prices. I out gas in and I was still charged 13 for gas. I will never use UHaul again. The lady said it's fine she will f8x it and took my original receipt. I see my emailed receipt and i was n charged for gas and I wasn't told I was gonna be charged after I put gas or I woukd have went back across the street where I just got gas to put more cheaper gas in.

Rating:

2.0

The employee working the counter that day was very nice! However, the truck drove very poorly and the driver side door only opened half way, so I had to squeeze in. The guy who drove it under the awning seemed surprised, not sure how he fit through the driver side - most likely climbed through the passenger side. For these reasons, I would not recommend renting from here.

Rating:

5.0

We had help from 3 associates during pickup/drop off. All were professional and helpful!

Rating:

5.0

Did a good job as is

Rating:

5.0

Did not receive the appliance dolly I reserved. It was not the fault of the UHaul facility. Had to use a regular utility dolly.

Rating:

3.0

The clerk told me to click for the insurance and I told him I didn't want it he said it wouldn't be a charge I said I see a 15.00 dollar charge and he said it just says that and it wasn't a charge it would be free so I clicked on it and when I returned the truck after only having it for one hour I brought it back 3 hours before I said I had it filled up with gas everything was in tact when I brought it back and the manager only gave me 13.00 back not my full refund because of the 15.00 insurance I was tricked into getting I tried to explain to him what the clerk said he just brushed it off and still gave me the 13.00 I wouldn't recommend this location to anyone.

Rating:

5.0

Got a storage unit and rental walking in, Mark was awesome

Rating:

5.0

Nothing much to be done, 💯

Rating:

5.0

I completed most of the paperwork online and they had the trailer ready to go that morning so checkout was quick and easy, as was the return.

Rating:

4.0

Dropped off after hours. No problems :). So disregard the helpful part. I’m sure they would have been.

Rating:

5.0

Is there always a cleaning fee?

Rating:

5.0

Nice experience

Rating:

5.0

Opted for checking in at the counter instead of using my phone and the process went quickly and smoothly. They had the moving truck ready for us out front, and it was exactly what we needed for the day!

Rating:

4.0

Surprised that they didn't have two wheel dollies available as I had reserved one. Ended up having to purchase one instead.

Rating:

5.0

Daniel was great, I visited this store 4 times in a week, great location an employees.

Rating:

5.0

Uhaul on Peoria did an excellent job at scheduling the drop off and pick up of my items. They kept me informed with texts, calls and notices. I really appreciate the help, communication, and level of professionalism displayed with this transition!!! I was very pleased and impressed with the Peoria office.

Rating:

4.0

I reserved a dolly, however one was not included when I picked up the van

Rating:

5.0

Nothing it was great!

Rating:

5.0

Everything in the process is so streamlined there isn’t anything I can think of to improve anything. Guaranteed satisfaction in my opinion.

Rating:

3.0

better communication with customers on what to do when customers arrive after 7 pm even thought their rental is due back at that time knowing the store is closed. also not just charging customers accounts without them knowing

Rating:

5.0

No improvements. We received great service. Thank you.

Rating:

5.0

Great customer service!

Rating:

5.0

They were well organized and got me in an out quickly.

Rating:

3.0

The lady working tonight was awesome

Rating:

5.0

It's in a rough neighborhood so perhaps a fence with barbed wire on top with an electric gate at the entrance 🤔😜

Rating:

4.0

When a customer rents a vehicle it should meet your standards! If your standards don’t include atleast a 1/4 of gas , consider changing your standards !

Rating:

2.0

I was not treated very well because I arrived at ten minutes to closing the contract was not ready and the fellow would not give me a dozen pads because he said it was not on the contract and now the computer is shut off for night!!!!

Rating:

5.0

I had a hard time checking out with the app. Someone who is not computer savvy, would really have a hard time. It may be simple for some, but it was not for me

Rating:

3.0

We did the mobile pick up but still had to speak to a worker. There was only one worker present and was unavailable. This caused us to wait about 10-15 minutes.

Rating:

5.0

They were really respectful and polite. Very professional.

Rating:

5.0

Great experience!

Rating:

5.0

The only issues I had is that I could not do return through app without call customer care.

Rating:

5.0

Excellent customer service!!!

Rating:

5.0

Quick, easy return!

Rating:

5.0

Daniel did an excellent job helping me with pickup and drop-off of the trailer. He was quick, efficient, and kind.

Rating:

5.0

Great experience. Very professional.

Rating:

2.0

Had problems using the app to return trailer. I went back the next day after installing the app again, I was charged another 60.00 dollars for the trailer being late.

Rating:

5.0

I'll be in tomorrow to pay monthly and any late fee. Thank you K.R.

Rating:

5.0

Mark was very helpful he's a real nice to employee I would recommend him to anybody he's a nice person I love him as a person he made me feel secure and happy I will go back to Mark anytime you need a raise

Rating:

1.0

Move out date was 8/8/25 not 8/9/24, called customer service on the 8th not the 9th

Rating:

3.0

The store representatives were patient and helpful. We had a few issues, but were able to get them resolved. A major con for this location is that it doesn't have an elevator.

Rating:

1.0

Tried to charge me extra, more than the accepted price online. Forced me to float the extra money until THEY could decide to accept the price in the contract. Said they'd resolve the issue within a day and never called back. I had to stay on them to get the issue resolve. Just terrible customer service and honestly unethical. Location had transients walking through the location continuously. Many of my friends and family commented on the lack of security. The inside was clean at least.

Rating:

2.0

It was a problem that I wasn’t able to access my storage unit past the office hours. Not everyone has a job to where they are available during the day. Which I had to pay for another month of storage due to not being able to get my stuff moved into new place of residence. My stuff was moved out on the 11th but was still charged for another month. My rent was due on the 11th but due to not being able to get remaining items out of storage on the 10th because could not access unit after 7pm. Also called the after hours number and no one would answer! Also didn’t like that a lock was put on the door and a late fee charged on the day of due date.

Rating:

4.0

Ashlee is always so helpful. Mark and his team are great🙂

Rating:

4.0

Moved out Feb. 29,2024. I wish I could get in my storage at any time.one more thing was I had to try my key card several times before I could get in. Need more days before late fee start.Thank you very much.

Rating:

5.0

Friendly service

Rating:

5.0

Dude at the front did all the work. The rental truck was damaged from a previous customer and wasn't repaired when I rented the truck.

Rating:

2.0

Not bad aside from the security. Having mesh ceiling and drywall walls made it super easy for some less than human garbage to steal everything I had entrusted in what was supposed to be a secure facility. Staff members were nice tho.

Rating:

1.0

If I could rate this zero I would. Absolute WORST customer service I've probably ever had anywhere. The Blonde woman with long ponytail and eyebrow piercing was completely condescending and had a miserable attitude and was rude every interaction. The woman of color who I'm assuming is the day time manager was also very rude and gave me a very hard time. I will NEVER use Uhaul again and I HIGHLY recommend a much more rigorous hiring process. Let's not even get into my filthy unit with a sticky mess in the middle of the floor and cockroaches crawling on the doors and floors in the hallway. The store front and units at 61st and Peoria in Tulsa Oklahoma are a complete disaster.

Rating:

1.0

My storage was broken into 7 months before I knew and I believe the manager and I believe Felicia I really believe Felicia knows what happened.

Rating:

1.0

N/A I've already left feedback on another email

Rating:

1.0

I called before I even decided to make a payment upon arriving the price was still the same however, the size did not meet my requirements. I explained beforehand that I had a king size mattress, box springs, king size headboard, a full size bunk bed and frame as well as two large U-Haul boxes and 12 small U-Haul boxes the size that I was offered for 74.95 plus insurance 82.90 was entirely too small it was half of my closet size not to mention they tried to offer a downstairs unit a smidget bigger for 154.95 that was a total inconvenience and waste of my money I spent paying movers and gas for transportation to have to find somewhere else to take my belongings and resulting in me asking for a refund. Thanks for the big inconvenience I. Don't even know why I called at 10:30 am the service I was given at 2:30 was as if I came in on short notice and not called in advance.

Rating:

3.0

The storage was big area was close staff was friendly but i after a few weeks in the storage my unit had roaches inside them I figured due to the fact it was outside but mainly because it was next to someone who had a storage full of junk behind us I’m not sure but I didn’t have roaches when I moved in

Rating:

1.0

This facility needs a complete remodel. Highly unsafe area and yet there is no gate bordering the property. The staff is not so much the problem as is the area and setup of the units with minimal security.

Rating:

3.0

Need more light in each unit

Rating:

5.0

The young lady that helped me was excellent!

Rating:

4.0

Ashlee was very patient and kind during a stressful time.

Rating:

5.0

Good people

Rating:

5.0

Staff went above and beyond expectations and I was extremely pleased with service.

Rating:

5.0

N/A

Rating:

5.0

N/A

Rating:

1.0

This facility is in a rough area of town with high security risks. Windows get smashed, people get robbed, people get shot and lots of gang activity. Not to mention the hours close sooner then listed due to the crime and area. I moved out over a year ago and when I asked how to close my account I was told to send an email which I did. It has been a year and several times I have called and notified that I left state and closed out before I left, yet you keep charging me. Everytime I talk to someone, they are new. The crime is so bad that staff don't stay long so obviously messages don't get passed down. I left my keys to my lock and everything when I moved in April 2022.

Rating:

4.0

Helpful!

Rating:

5.0

The staff is very helpful.

Rating:

5.0

If you need help with movers I strongly suggest kmul movers. They can be contacted through U-Hauls app. They are the most respectful, price reasonable, attentive, considerate movers I have come across. 5 🌟 for them👍

Rating:

5.0

This was my first experience utilizing U-haul, and it was a pleasant one. Mark Hartley was cordial -- very patient and professional. I would highly recommend this particular U-Haul Moving & Storage

Rating:

4.0

Very helpful staff and accommodating!

Rating:

5.0

I really like the manager he was very sweet and very helpful I appreciate that this move was very stressful

Rating:

1.0

Moisture in the unit. Paid for insurance and my mattress and other things were moldy. Manager told me insurance doesn't cover that. Basically wasted my money paying for insurance. All I wanted was my bed to be replaced and got nothing but a rude response. I'll never use uhaul again

Rating:

1.0

When I first arrived, my $99.00 reservation was not honored. I had movers waiting on me so I had to pay $139.00 while no Manager was on-site to help the situation. I was also told that they did not honor the free 1st month rent after paying over $1400.00 for the truck. Then once moved in I met with Mark Hartley the manager who advised that the reservation that i I had was for a 2nd story unit He said i could move into a the 2nd story unit but the 1st story unit was all ready loaded. Witch meant that I woul have to pay movers again to move at my expense. I did get a free month rent for compensation for the mix-up. In April and in June I went to the storage unit to retrieve some boxes. The Air Conditioner was out and it was over 100 degrees inside the Climate controlled unit. I made it aware to the people working there and thy advised that the AC was broken without an ETA as when it would be fixed. This happened several times. On July 28, 2022, I went back to retrieve more boxes and found the Air Conditioner leaking and had another a 1/4 of an inch of water which had gotten under the door of my unit A4190 along with other Units as well.i notified Rita working jn the office. She advised that she had told Mark Hartley about this. So I came to the unit for what I thought would be a few minutes that lasted 2 1/2 hours soaking up water out of my unit with no help from management. Jim Smith was notified and finally Mr Hartley along with Rita came to help. I only received help after asking and the only compensation I received was another free month's rent. THIS MANAGEMENT IS THE WORST CUSTOMER EXPERIENCE THAT I HAVE ERVER EXPERIENCED. MR. SMITH DID CALL ME BACK AND I ADVISED HIM OF THIS AND HE WAS NOT VERY HELPFUL. I WILL NEVER DO BUSINESS WITH UHAUL AGAIN AND WILL REFER ALL OF MY FRIENDS AND FAMILY TO STAY AWAY FROM UHAUL. THIS IS UNACCEPTABLE TO HAVE THE WORST CUSTOMER SERVICE IN MY LIFE. GOODBYE UHAUL!!!!!!!!!

Rating:

5.0

Felicia took care of me and did her best to accommodate me with my U-Haul and storage I appreciate her going over and beyond!!

Rating:

3.0

I am homeless right now your manager said that I made him lose two possible storage customers he didn't explain exactly why

Rating:

1.0

The staff was rude untrained and very unprofessional. It took a month to close the unit out along with many calls to customer service. I will never rent another storage unit from UHAUL.

Rating:

5.0

Sunday staff was excellent. They did a great job and helped out. Very different from our pick up location.

Rating:

5.0

The people that worked at this location were wonderful! (All 3 of them.) They went above and beyond what I needed. Cedric was so helpful, professional, and kind. It was a neat experience- following days of travel, moving, and preparation.

Rating:

5.0

Keep up with your gd works

Rating:

1.0

Was quoted a climate controlled unit with a valid reservation number for 99.00. After arriving at 6105 S Peoria there was only one person working with absolutely no knowledge of Uhaul Storage and pocilicies. Was told that they did not honor the free one month rental and was quoted 139.00 for the same Storage room that I had a reservation for at 99.00 per month. After a brief phone call he advised he could Not help me that they did not honor the quote or reservation. I had movers standing by waiting costing me money and the person working with me left me standing there to serve other customers. THIS IS UNACCEPTABLE COUSTOMER SREVICE AND I WANT SOMETHING DONE.

Rating:

2.0

Didn’t have paper work ready

Rating:

5.0

Mark and his crew were professional and easy to work with.

Rating:

2.0

Some of our things were stolen from the storage unit!

Rating:

2.0

This was one of the worst experience with U-Haul, the people at the counter where rude, we had to stand around and wait would not honor the U-Haul website prices. They laughed in my face then literally told me that I didn't know "for sure" that they where laughing at me. Concerned about loosing my things or something "happening" to them if I go into greater detail. Spoke to someone at U-Haul which was very nice till she transferred me and I got hung up on... I should have used Penske they where cheaper anyway

Rating:

2.0

Storage unit was broken into and vandalized as well as water damage to my stuff clothing couch and antique furniture ruined due to rodents and water as well as things broken and destroyed because security was non existent would not recommend uhaul to my worst enemy very dissapointed

Rating:

5.0

Lady at 61st & Peoria in Tulsa was a pleasure to deal with, great people skills & professional

Rating:

5.0

Mark was fabulous! Great service! The check in process was simple and being able to return my one-way truck and tow dolly at the same location as my storage unit is the best part of moving my household by myself. A big win for U-Haul. You will have my repeat business

Rating:

4.0

No comment

Rating:

5.0

The staff there on the day I moved out was the protocol of customer service available but not in the way, helpful but not obnoxious. Kudos to the staff working Saturday October 16, 2021. I would recommend because of them.

Rating:

5.0

Always helpful and safe and secure facility.

Rating:

1.0

This unit did not honor my 1st month room free. They did not have the room available the same as described on the app. They had attitude. The manager kept saying what he wouldn't do via telephone but made no effort to resolve directly. They said I could dispute with customer service. Customer service was not helpful and didn't care about when I told them in the future I would use Penske. My treatment was poor.

Rating:

4.0

While the location of this storage facility is not ideal, the manager Mark is beyond helpful. I live out of state and I feel so much better knowing Mark is watching over things here. He let me know immediately when someone cut my lock off my unit. He sent me pictures to help me determine if anything had been taken. And he replaced the lock on it for me. All of this was above and beyond and so helpful as I was not in a position to come back to Tulsa at the time. When I did make it back to Tulsa he took the time to walk with me to my unit to double check everything was as it should be. What could have been a nightmare to deal with was much more manageable because of the assistance of the manager Mark.

Rating:

1.0

Storage unit was sold 3 days after large payment was made and prior arrangements made with location management and all I got was im sorry and the manager wasn't used to a facility like this one. He didn't double check notes and payments on units before storage sales. Wasn't reimbursed for what was losted

Rating:

2.0

All of my clothes got ate by mouse so no I'm good on you guys but thanks for letting me rent you guys storage for some months and going up on my renting a unit

Rating:

3.0

Sunday stomershe young man that was efficiently working 3 customers at a time was amazing.

Rating:

5.0

Although short-term it was a pleasant experience and I will be doing business there again

Rating:

4.0

The price for my unit wasn't what was advertised on the wall I was told they were in the process of changing price yet it was still posted the process took a little longer than I expected other wise it was a good experience

Rating:

4.0

Once again, after the frustrating experience of Uhaul's terrible website, the people at the storage facility made up for it. Great customer service!

Rating:

5.0

Good experience

Rating:

1.0

My unit was broken into during business hours and the agent removed my insurance from my reservation without being asked to therefore eliminating them the insurance the agent remembered I should have had and I was told it was an error in their end and it would be corrected only to get a non sympathetic call from the GM telling me there was nothing to be done and it’s a loss I have to recover. There’s no security no one to run of solicitors sitting around watching you unload. Overall worst experience ever encountered I will not return nor refer anyone to this location.

Rating:

5.0

I love this business and yall staff so good

Rating:

5.0

Gracias por el servicio de almacenamiento

Rating:

5.0

Only needed my storage unit for one month for moving I work some crazy hours I did like the fact that if I needed access to my unit at 2:30 in the morning I was able to do so you guys were there when I needed a unit to store my stuff I will refer people to you in the future thank you so very much

Rating:

5.0

My experience with U-Haul and its staff has been exceptional and has exceeded my expectations. I would like to personally commend the manager, Julie Moe, who has been especially personable, professional and has made what has been a very difficult time for me less stressful by her welcoming smile and approachable demeanor. She is definitely an asset to your company!

Rating:

5.0

What a great staff... definitely will not go to another U-Haul facility.... you guys have my full loyalty, once again thank you.

Rating:

4.0

Good job.

Rating:

1.0

When closing a account for a storage room it was not closed like we were told it would be and I was sent a bill notice when I shouldnt of.

Rating:

5.0

Everybody was very helpful.

Rating:

1.0

The manager was never available. The unit I rented had a mouse/rat infestation. My belongings were covered in feces as was the unit. I was sick at the sight of so much rat/mice poop.HORRIBLE EXPERIENC

Rating:

5.0

Great location, reasonably priced &great people

Rating:

5.0

Very helpful and friendly staff only thing is they heed an elevator to move things upstairs I am disabled so I can’t do stairs very well .but other than that it’s all good so far 😀

Rating:

2.0

The customer service representatives were helpful. Every manager I spoke to was not very helpful with a quick turnover. The new manager blames all the previous managers, but every manager is Uhaul.

Rating:

1.0

Disorganized, associate could not fulfill reservation. Charged me before confirming availability and could not refund me at the time. Still waiting for refund and contact from manager.

Rating:

4.0

Would of been perfect had I not had to wait so long, but it was fast, efficient, and the guy was really nice.so that's why I give a 4/5

Rating:

5.0

I had an excellent experience with the U Haul team at this location, I would not hesitate to recommend them to a friend. Thank you again.

Rating:

4.0

you guys were so helpful thank you so much

Rating:

5.0

Did not get a confirmation that my storage unit was turned in and that we are no longer using it. Other than that, great all around!

Rating:

5.0

Keeps everyone informed by email

Rating:

4.0

I needed the Uhaul for one day to get some belongings of my deceased brother. It was a round trip from Tulsa to Oklahoma City, I did not have the truck for 24 hours but was charged for 2 days.

Rating:

5.0

Travis went above and beyond to make sure that I did mot lose my property because of lack of payment on my part. For that I'm ever so grateful and thankful. Two thumbs up to Travis and the rest .

Rating:

5.0

Chris the employee at the Uhaul on 61 and Peoria was so helpful and showed me different storage areas and help me choose the one that was right for me. He has helped me with a truck rental as well.

Rating:

4.0

the moving truck was a Ford 15 footer. Wow What A great truck. A V-10 and smooth as butter'. With Power to spare completely Full of Stuff. I Passed Everything. All that was needed

Rating:

1.0

The unit leaked water from the ceiling. The water destroyed some very expensive computers. It soaked our sectional couch, leaving weird mineral deposit marks. It still smells like mildew.

Rating:

5.0

I would like to thanks all the staff members fo always helping me when I had a question about my storage!! You guys are awesome!!!!

Rating:

4.0

I didn't actually store the U-Box at the facility and didn't visit the site so can't answer the questions above. But Jodee, the driver, was extremely helpful & communicative - would recommend to all!

Rating:

5.0

Customer service was excellent

Rating:

5.0

Keep up the good work.

Rating:

5.0

Excellent service. Got me in and out without issue and ended up saving money. Keep up the good work.

Rating:

4.0

the 61st n Peoria team are all very nice and helpful. their customer process is kinda slow - due to the variety of customers and requirements etc - which makes it hard for them to quickly help

Rating:

5.0

Customer service was great.

Rating:

3.0

My only concern was that there are a lot of homeless people that hang around the property

Rating:

5.0

The staff was very helpful and super nice. I always have a positive experience.

Rating:

5.0

Love the staff real cool people

Rating:

5.0

Every one of your employees there was not only probably the most friendly but they were helpful and just very courteous. Thank you

Rating:

1.0

One staff always did his best to take care of me

Rating:

3.0

I have to say the only good part of this place was the nice young man that helped me! The amount of items that were damaged to to mouse and rat droppings was heartbreaking! Not worth the monthly rent!

Rating:

3.0

All my belongings that were stored there were stained with mouse droppings... and urine, dead mice through out.... the vehicle was NOT in good working order no AC and I had to drive 8 HRS.

Rating:

5.0

The staff was always very courteous and the building well maintained.

Rating:

4.0

Would totally use them again! We also used the movers and they were awesome!

Rating:

5.0

would choose this for my storage in the future

Rating:

5.0

Uptown