Customer Reviews for U-Haul Moving & Storage at Peters St

Rating:

5.0

I really enjoyed my U-Haul cargo van and will be renting soon thanks so much

Rating:

4.0

I spend thousands a year at this location and I always have to take a picture of me and my license. It takes 5-10 minutes each time. Is there a simpler way? There has to be.

Rating:

5.0

This was a very professional operation who handled everything perfectly.

Rating:

1.0

I arrived at this location at 7am to pick up my 15ft truck and a car dolly that I reserved. Turns out they didn’t have it anymore, so they sent me to another location. Of course, they didn’t have a working one as well, so they sent me to another location. Finally I was able to get a tow dolly from this location… but when I finally finished packing and got ready to leave for my move, the car tow started smoking. Apparently, the person before me broke a main component and then decided to tie it up with a phone charger! Yet they still rented it out to me. I ended up having to call roadside assistance and they ended up demoing it unsafe and I had to leave my car 4 hours away from where I am moving. Terrible experience.

Rating:

4.0

Send refund

Rating:

1.0

These movers were ridiculous, I said 8pm-11pm they showed up at 11am and packed up my entire venue just to have me redo everything I had stayed up until 2am the previous morning setting up. At 11pm they packed up my inventory for my popup, one of the drivers got arrested and went to jail so I had to spend an hour and a half at 3am driving this mover around to find his car. I hired movers to make my experience easier, but they were very unprofessional, they didn't know the times I needed them at when I stated my times a week before when I booked the U-Haul. If there was an issue they could have told me before the day of my event, after they started the pickup process. I had to pay them out of pocket to come back at 11pm which is what I booked for, for make sure they were there when I needed them, besides paying a whole other company the day of. And with that I still ended up having to deal with one getting arrested and one finding his car in Atlanta. I had to go out of town on Friday and I missed that due to the fact I wasn't able to sleep nor were my friends with me. Mind you my friends are the ones that moved everything out of the U-Haul, not even the one mover that was there. Maybe I shouldn't have booked through U-Haul, but I've been booking with that same location for the past 2 years for my popup events around Atlanta for my clothing brand. Hannah Winalski Instagram: @wuuski www.wuuski.com

Rating:

5.0

Staff was helpful and polite. Check in and drop off were fast.

Rating:

5.0

Please if ever in a pench, and need storage/ truck rentals I recommend, 300 Peter st. location has the #1 staff in the city. Everyone was so patient and efficient with every customer, even over the phone. Thank you Peter st. Staff for the exceptional customer service.

Rating:

5.0

Excellent Service. The moving company that I used was Safe & Efficient Movers. They were on time, communicated effectively and unloaded the furniture with damage. I highly recommend them.

Rating:

1.0

Rude staff, terrible customer service.

Rating:

2.0

Items were scratched up really bad. Inexperienced movers during the Atlanta move. The Dallas movers were amazing.

Rating:

5.0

Excellent Service.

Rating:

5.0

Thank You For Your Service

Rating:

4.0

They told me I would be refund me the extra gas I put in the truck. But they didn’t. I’m done with U-HAUL not telling me the truth. I’ll never use U-Haul again.

Rating:

4.0

Most of my interaction was with the Savannah area and they need a course in customer friendly service. The majority of these folks were very rude.

Rating:

3.0

I had a reservation for pickup here and drop off in eastern N.C, first the furniture pads and furniture dolly weren't in the equipment and I was still charged for them. Then when I went to drop off the trailer at the location I selected while making the reservation I was told that the location I had picked up from had messed up and had the same location I picked up from as my drop off. After some time on the phone they got my drop off location fixed but still charged me for equipment I never received let alone used

Rating:

2.0

The clerk had a hard time finding my reservations. The unit I reserved was not available. Disappointed

Rating:

5.0

Don't need as many furniture pads, u-boxes are smaller than they appear or as advertised.

Rating:

4.0

I went to 4 different locations!!!! Before being told to go to this last location it's so sad that I had to tell these people how to do their job. I said before you send me to another location please call to ensure that they are actually open, have a truck and has it reserved for me. Me and my husband spent 2 hours riding around Atlanta after being sent on a wild goose chase because of customer service on the phone. It started with the first lady we spoke with. She was absolutely horrible!!!! She talked so fast kept interrupting me and hung up before asking if I had any questions or needed anything else. Please pull the call and find out who she is and either train her or fire her!!!!! She is a horrible representation for your establishment!!!!!

Rating:

5.0

Staff was very friendly and helpful

Rating:

5.0

Staff were all very friendly and helpful

Rating:

5.0

Other than The CSR at the desk who helped me . Put a person on my account with out my permission. That person was only to be listed as a driver for that day. His name is on my contract and I am not able to submit it due to that. It ihas really hard trying to get a new contract for my insurance claim in which I need . My overall experience with U-Haul was excellent. Let’s see if we can get this incident resolved quickly.

Rating:

5.0

The facility is super easy, and the pricing made it doable for a small nonprofit to have a storage space. Thank you!

Rating:

3.0

It is insane that it cost $200 to use a trash can at a storage facility.

Rating:

2.0

There is food in someone unit, and I can tell cause it’s a file smell soon as you get off the elevator. It was an abundant of fruit flies EVERYWHERE, the hallways, my storage unit, just everywhere

Rating:

5.0

From day 1 until the ending of 3 years unexpectedly and unfortunately storage units UhAul made me realize how much of a difference a year makes when you have unforeseen situations occur and the only thing you can do is rent storage units that are secure, clean and a friendly staff that make you comfortable to leave everything behind without second guessing if you made the right decision of storing your possessions. I am eternally grateful to have entrusted UhAul Peter Street with my belongings.. The facility was always clean. There was 1 young lady who went beyond to make sure my 2nd unit was ready and safe and convenient to my existing unit. Sorry I can’t remember her name but she is to be commended on her customer service and loyally to her company. Thanks again UhAul Peter Street-

Rating:

5.0

I use this location all the time

Rating:

5.0

Christian at the Peter street location was an absolute pleasure to meet...he along with the other associates were so delightful 😊... Keep up the Great work 👍 👏... STRONG TREAM...Great management 💪

Rating:

5.0

n/a

Rating:

5.0

I rent from this location every week my card has been charge 60ndollats on April 3rd pending and today April 8th 47 dollars I think the new people are getting the gas on the truck wrong this is second time this week I've a gas charge when I brought the truck back on right amount .

Rating:

5.0

I would like to thank the employee that assisted me. Very professional, helpful, and patient.

Rating:

4.0

N/A

Rating:

3.0

Staff was great

Rating:

1.0

It was not a good experience. My uboxes arrived early which made my coordinated month start early, which affected when I landed in the destination, city and new charges. Essence the GM, completely dropped the ball in facilitating resolution after me being advised from corporate she was the person to do so. She did not prioritize my need after one of her employees left her a note to do so this past Sunday, I had to call in the next day and she didn’t even know what I was talking about. It was obvious to me that it wasn’t a top level concern for her within the conversation. We ended the conversation with her telling me she would get back to me in the next few hours after I expressed it was time sensitive and that I have been going through this four days and needed a conclusion to this resolution so that I could get my things and move in. She never called back that day or the next day yet emailed a balance to pay when that was the very thing we were discussing removing. She told me California was responsible for making it right in terms of the CAF file I needed to dispute the STORAGE charges which makes zero sense because my things are being stored in Atlanta, not California. After our conversation on that Monday, come Thursday I still didn’t have a resolution and have not heard anything from her until I called into corporate and raised complete hell. Which I was informed at that point that she was incorrect California is not who’s responsible it is in fact her as I was initially told and then they created the customer service agent a CAF file to get the charges, removed understanding the situation in which a very professional kind man called me named Tim, and he actually made the situation right and apologize for everything that I have been through with the professional professionalism and prioritization that I deserved all along. He removed the balance completely and scheduled for my boxes to be delivered to me immediately. Only for essence to call me back after it was already said and done, and I hadn’t heard from her for four days after I emailed her and everything, for her to try to tell me, she just was calling to let me know she resolved the matter when she didn’t resolve a damn thing I resolved it. Tim resolved it. Ubox customer service agent over the phone, resolved it. Essence did not resolve it so I was greatly disappointed and upset with her and hearing any excuses about being out of office, from GM TO GM, whenever you are not in office business doesn’t go skipped out on - as a GM you do whatever is necessary to make sure that any hiccups are covered, and that anyone who needs prior authorization or to be facilitated resolution that is handled… You don’t have them waiting until you return and quite frankly that wasn’t the excuse or the reason you just drop the ball flat out because you weren’t out of office the day I spoke to you or the next day. To make matters worse, I got a text message yesterday that my boxes were going to be shortly, which I don’t know why because I had never scheduled anyone to pick them up and my things were still inside of them. I called and corrected this and they told me they adjusted the date for April 6 which would be today between nine and five and I told them I would have everything cleared out for that. Then someone came and picked my uboxes up anyway yesterday the day before it was scheduled to be picked up after the conversation, but I just cleared up. My boxes are not to be picked up. And I only found that out because they called me and told me they found my things inside of the boxes and of course they did because why would my things be completely cleared if I wasn’t done with the box and did not tell you to pick it up and you are arriving a day early only for the person on the phone to tell me they’re gonna bring my things back to me and he never called back and you all still have my things. I called yesterday to complain and they told me I will get a phone call first thing in the morning. My phone never rang. This was the worst experience ever and I’m so mad about it and I really want my money back and on top of that you still have my things and if someone doesn’t figure out how to return my things to me immediately this is about to grow to be a big situation for you

Rating:

5.0

The gentleman that helped me at the counter was well educated, and provided me with all the info I needed to have a smooth drive. He was training another gentleman and did an amazing job at training.

Rating:

4.0

N/A

Rating:

2.0

The odometer continues to malfunction as a one-way trip home, with a stop for gas because I received the van with less than an 1/8 of a tank of gas, and 2 grocery store stops which were on my way home equaled 30 miles. I only live 7.2 miles from this store. I was forced to turn the van in because going back to the store from my residence added an additional 10 miles to the trip. Please note mileage adjustment upon return and gas credit. I rented last week and I am sure that there was a similar issues bcz I was told that I went over by 53 miles and was charged a total of $106 after returning the vehicle and being given a receipt that didn't calculate the numbers. I only learned of the increase in cost 3 days after I returned the vehicle. When I questioned it, I was told that there was a glitch when I returned the vehicle and this is why the final cost couldn't be calculated. I rented a truck on February 8th and when I returned it on the 9th, the system tried to charge an additional $50. I disputed it on the spot and got it corrected. U-haul is robbing it's customers because I rented from a different store in January I was charged an additional $40-$45 dollars. I am a Senior on a fixed income and can't afford to be overcharged at any time.

Rating:

2.0

My pick up location was changed by Uhaul 4 times due to various issues - truck not at that location, location only does location, location closed on Sunday. When I got to the pickup location, I had reserved an appliance dolly as I was moving a fridge and freezer. They did not have one which made the move more difficult. .The staff did not appear to be concerned about the issue at all. As far as the truck, it was great. Clean and did what I needed it to do.

Rating:

3.0

Front desk is not sensitive to customers. Many customers come to U-Haul storage for many reasons, last stop, smart stop, and maybe stop, these customers are not sure damount their future and just maybe this is their last Stop. The young men at the front deck have no level of sensitivity. Some trainer is needed to actually enhance your sales

Rating:

5.0

Great location - easy to get to and very professional staff. Thank you for making my move so easy!

Rating:

5.0

The access hours should be from 6am-11pm

Rating:

5.0

Management is the best! Keep up the good work

Rating:

5.0

I moved out on the 17 on a Sunday thank u

Rating:

1.0

I have no account with your services. Something must be wrong.

Rating:

5.0

All of staff are doing great. They are very kind and try to help customer.

Rating:

3.0

Discontinue the 15 ft truck that has that seating fromation it's old outdated cab is not comfortable setting at all very hard on a third person traveling to help.!!! Sincerely Please

Rating:

4.0

Just needed to have been swept out in front cabin. The truck was very new and drove nicely...

Rating:

2.0

1. Make certain your trucks are maintained, meaning no lights or instructions popping onto dashboard 2. Make sure your app actually works for returns 3. Charge people accurately for actual time used 4. If there has been a mistake, there should be a specific line or person that knows how to look up correct information and refund payments properly

Rating:

5.0

Kind and professional. This was a horrible location in relation to where we were but that’s not their fault.

Rating:

4.0

A big thank you to Su and Essence for all your amazing help! You guys are the best! 😊

Rating:

1.0

You can start by not changing reservations locations without notifying the customer first and also, the gas levels are very misleading, especially the 1/8 and 1/4 levels which are unorthodox as compared to regular vehicles, which is probably set up by design to rob customer with outrageous double charges for gas, complete ripoff and I 'll rent from u-haul again, horrible experience! The Xtra charge was more than the incorrect gas charge.

Rating:

3.0

None

Rating:

2.0

The person took my key and walked away. They didn’t give me a receipt or anything to show that I turned in the truck.

Rating:

3.0

Uhaul had me set up a return location with no office and no staff, only trucks in a lot. This location was 40 minutes out of my way and different from what I selected. You rerouted me when I called and that worked. Uhaul was a great experience until this return mess. I would like a partial refund for this poor experience on the return side.

Rating:

5.0

Alfredo was great and efficient

Rating:

1.0

Lack of customer service

Rating:

5.0

Perfect experience! It was simple and easy!

Rating:

5.0

service was fantastic- occasional issues with scheduling, but the wait was never long :)

Rating:

2.0

I made my reservation online and when i went to the facility to get access to my unit which i had already reserved and put a card down for, they told me they didn't have any units of that size available. I will never understand why uhaul does this, it's happened to me with a truck and happened to my boyfriend with a truck. This experience and the other experiences I've had with uhaul have resulted in me choosing ANY alternative to uhaul even if it is inconvenient. I am moving with pods and storing with extra space storage. Both of these are not ideal but i'm willing to make adjustments to never work with uhaul again if i can avoid it. The staff is also lazy and incompetent. They lack critical thinking skills and would rather tell a customer the wrong answer than ask their manager if it's correct.

Rating:

5.0

I wish I had the name of the person that checked me out. He was all alone on a Thursday but managed everything perfectly. It was a text book rental. Thank you.

Rating:

5.0

Customer Service was Awesome

Rating:

1.0

Manager was rude. We was put out of storage unit. We was rushed. And our things was left in hallway over night.

Rating:

5.0

Easy drop off.

Rating:

5.0

Moved from The Atl 2 Texas with no worries

Rating:

5.0

Lower the Insurance ‼️

Rating:

1.0

When I arrived, the U-Haul system was down. They were unable to give me the trailer. I had to wait for an hour and a half. This is not the location’s fault this is U-Haul’s fault. The people who were there were actually mildly helpful and very patient and tolerant.

Rating:

3.0

The location was fine. The UBER driver had to circle the block before we found the UNMARKED entrance to the retail rental counter. You walk in through a gate, where trucks are parked, and being washed, and fueled, etc., and up a short flight of stairs to FIND the entrance where you would go, to rent a truck! I saw no "OFFICE" or "ENTRANCE" signs.

Rating:

5.0

The only problem was the rubber seal kept coming off of the sliding door

Rating:

4.0

Don't rent out trucks that have bad transmission

Rating:

4.0

Lennox and Essence display true customer service skills in every since. I know that Essence is apart of leadership and shouldn't be recognized. Lennox is simply Amazing.

Rating:

5.0

Nothing

Rating:

5.0

This U-haul site was the location we had to go to for renting the furniture dolly and blankets that the other site I rented from didn't carry. The staff were very friendly and in a short period of time I had the items rented and on our way. The location was well stocked with rental equipment and supplies for moving. If I were renting again in the this Atlanta area I would definitely use this location.

Rating:

2.0

The unit was not clean. Items from the previous renter was left inside of unit. And there was trash on the floor.

Rating:

1.0

I am disabled and didn’t know what I really needed to move the agent over charged me for blankets I didn’t open or use but returned them because I didn’t need that many the agent offered no refund or apology

Rating:

5.0

Thank you so much

Rating:

4.0

Andrew is always helpful and courteous! Thank you for another great experience.

Rating:

5.0

The young lady who helped me was very sweet and very helpful I really liked her

Rating:

4.0

It was a very fair price for a week long rental and the staff was super helpful and polite. The hardest part was fitting the boxes in my car and carrying them as they get heavy when stacked. It might be helpful to suggest people renting plastic crates to use a pickup truck or similar and maybe also rent dollys with the crates.

Rating:

1.0

By far the most terrible storage I’ve ever used. Rude, incompetent staff (set the wrong code twice, failed to prevent an authorized user from accessing my storage despite 3 calls and 2 emails). Juts absolute incompetence all around. Facilities are filthy, poorly ventilated and filled with bugs. Can’t wait to move out.

Rating:

5.0

U-Haul on Peter Street have great service

Rating:

5.0

5 stars except it closes at 7pm so I could not access my unit after 7pm so that was not very convenient. The client should still be able to access their unit with the code directly instead of waiting until the morning, especially if they have to work from 10 to 6 which only leaves an hour to access your belongings. Other than that the staff were extremely friendly and helpful and I would definitely recommend U-Haul again

Rating:

5.0

Price was reasonable and the staff was great Happy holidays from Nelsons

Rating:

5.0

Great customer service

Rating:

5.0

Moving and storage can be tiring. Getting the right help as needed is welcomed.

Rating:

5.0

Thank you

Rating:

1.0

This is the worse business I’ve seen in my life. The staff is rude, they have rats and roaches badly, I had unit lock malfunctions that caused me a great deal of inconvenience. The owner returned my call once but never return it again cause I missed her call while I was in class. Needs to be reported to consumer’s customer service agency.

Rating:

1.0

Someone cut my Lock off, put another lock on my Unit, left my old lock inside my Unit where it was found… uhaul made me hire a Locksmith for $100…. The Staff Witness and Can testify my Claims…. Noone refunded the cost for me to have to hire a locksmith.. Noone could explain why my original lock was cut off…. //// Uhaul failed to secure my Unit… uhaul fail to fairly compénsate me for my time and loss. //// this is not a secure place. Arthur Powell / 404-484-1770 / ArthurRPowellJr@gmail.com

Rating:

5.0

The rep that helped me was amazing and professional. She's a great addition to your team!

Rating:

1.0

I'm experiencing financial hardship and I tried to explain it. But my things were sold at auction before I could get a chance to pay for it. But I was told that I will have to pay for it

Rating:

5.0

Loved the staff

Rating:

4.0

Staff was helpful however the pin pad continued to deny my access so I had to get assistance from a team member.

Rating:

1.0

BYEEEEEEE!

Rating:

5.0

Great place to cone and very helpful with all the information that would help you know about the facility. Thank you for your service.

Rating:

5.0

Great Staff!!!

Rating:

5.0

All the staff helped me out that day till the very last minute of the process and the store closed and they still stayed to help me . I love my company

Rating:

5.0

Amazing

Rating:

5.0

I’m thankful for you guy

Rating:

1.0

Very disrespectful, constantly lies, refused to give proper assistance to resolve the issue, charged me for a 10 by 12, but gave me a 10 by 10, makes no attempt to reimburse me for the over charge, and then evicted me from the property

Rating:

5.0

Would like to have access 24/7 like other storage facilities.

Rating:

3.0

It has a smell to it every time you enter in the sliding door where your storage is. The employees there really not so helpful. The guy who was helping me didn’t complete my move out correctly and they took money off my card. And I moved all my stuff out before they billed me.

Rating:

3.0

My storage had water 💧 leaking inside of it. My property is all brand new and has been damaged. I am extremely upset about this and wish to file a claim.

Rating:

1.0

I rented a storage unit at this location on August 13th, 2024. My moving plans changed due to a family emergency, so I closed the unit out on September 10th. I closed the unit in-store, in person. before the end of a 30 day pay cycle so as to avoid being charged for another month. The 13th of September arrived and I was charged for the unit I had just closed out 3 days earlier. I tried calling the location, but they had all phones forwarded to the call center. All in all, incompetent staff and a pretty rude GM who FINALLY called me the next day about this issue made this experience with this particular location very stressful and unpleasant. I'll not do business with this location ever again, and will actively pass my bad experience along to anyone who'll listen.

Rating:

5.0

I give all 5s to the facility and the staff. My only issue which had nothing to do with the facility was the advertising of prices on the website. Some of the lower rates for storages that Uhaul advertised didn't mention that the lower rates were for units that weren't acceptable by elevator.

Rating:

5.0

Great team at this location.

Rating:

3.0

Computer systems seem to always be down. I was given a different estimate on the app than in person. My unit had water damage to my belongs. Some employees were very helpful others not so much.

Rating:

5.0

I was very pleased with the customer service, convenience and I was very amazed at the cleanliness of the bathroom

Rating:

5.0

Dear Each time that I use your equipment, storage, and of course the trucks makes a miserable reality of moving “doable” because using these products, and working with the UHaul team members take the sting out of moving to or from any place. The balance transfers and any monetary transactions are swiftly and efficiently executed. Brilliant UHaul Experience Daylynn Quinn Happy Customer Will use U-Haul for any “MOVING NEEDS”

Rating:

5.0

I appreciate the way they handled my situation. Upon my return the agent I felt went above & beyond when I explained my situation.

Rating:

5.0

All staff was very helpful.

Rating:

4.0

Thank you!

Rating:

1.0

I was given a trailer for my tow for my SUV. I had two blowouts and the manager Chris was not sympathetic or helpful. I tried to get assistance by requesting a full refund. I was almost in a wreck twice with my 12 year old in the truck. The strap broke after the 1st blowout. Almost lost my truck and now my truck shakes. I want full refund on my trailer and still waiting.

Rating:

5.0

The U-HAUL brand is a product that makes the moving experience a much nicer experience as the company offers every tool to create an efficient transition from one dwelling to a new living space. The representative team displays a helpful, knowledgeable attitude when using the U-HAUL product that you almost enjoy moving from one point to another space.

Rating:

2.0

The staff was extremely rude . The manager snatched my U-Haul keys out of my hand, and I didn’t even get it from that location

Rating:

2.0

Our access code didn't work There are not enough moving dollies There is no after hour access

Rating:

2.0

They kept changing the rent with no real explanation.

Rating:

3.0

I moved in over 20 years ago.

Rating:

1.0

It had ROACHES and now my furniture and other things has ROACHES coming out of them.

Rating:

5.0

Lady at the front was very helpful & patient. Thanks

Rating:

5.0

I thought they did a good job

Rating:

5.0

I had a little problem with the access card but the help me out

Rating:

2.0

The distance to the elevator was very far from where we dropped off. We were told we couldn’t use the closest elevator. When we got off on the 4th floor, there were no signs and we spent a ridiculous amount of time searching for our unit. When we finally found it, it was upstairs. This should have been made clear to us because we would have looked for storage elsewhere. Our truck was due back soon and we had no other option than to use this unit.

Rating:

5.0

I forget the manager's name there, light skinned looking guy with glasses, but he was so helpful and I really appreciated his work ethic

Rating:

3.0

The storage unit was ready for me to move in, but I did not receive my free lock for registering online. I did bring a lock, but the closure on my unit is a bit rusted so it was difficult to close it securely.

Rating:

1.0

The young lady with Dreds about 5’4 was very helpful with my check in on the 16th However, The other two male employees who appear to be black and the other Spanish, followed me around the office, coming needlessly close and harassing me, even after I made several attempts to get out of their way. The store opens at 7am the next day which is inconvenient and the staff members were late. My card did not work and I had to go to the front desk to get it fixed. No one acknowledged me when I entered the office or when I approached the desk. It was a Spanish woman and black gentleman with a large gray cap to cover his hair, glasses, and tattoos and of a short stature behind the counter. I approached the desk and raised my card in need of assistance and the gentleman said with much attitude, what does that mean?What am I supposed to do with that. I calmly let him know that the card was malfunctioning not working. He took his time to get to the computer and after several moments asked for my unit number, which I was about to look up and then my phone number. After pulling up my account with that information (my phone number) I’m assuming, he found it and then asked me for the card. I politely let him know it was in the desk . He asked again and I let him know once again that the card he was requesting was on the desk/ counter in front of him. He then said no “put the card in my hand” And I quote “I’m a man”. Shocked at the lack of customer service I picked up my card and left the building. This was not a great experience. *It also should be noted this card is necessary to use the Elevator. While I understand the limit access going for the stairs going to the unit. There was is no access access to the stairs leaving the unit/floor which is a safety concern. You have access yet there is an alarm and 50 charge if it is not a fire which is strange and somewhat concerning.

Rating:

1.0

Auctioned off my belongings and expect to still get a payment from me is crazy and delusional.

Rating:

5.0

Great job!

Rating:

1.0

There were two separate females I spoke to that were horrible on the phone were very rude and unprofessional. I was left on hold for 30 minutes and then hung up on after asking to speak to a manager. I chose street level, so my son wouldn’t have steps like he did last year. After a long day with U-Haul, he finally was ready to move in and it was a lock on the unit I checked in online for. The staff tried lying saying the man was supposed to have moved out the night before but I know that is a lie. If a unit is not cleared out, how can you allow someone to check in online for a unit not closed out. The U-Haul was crowded and someone rented the unit I checked in for, and tried lying about it. My son was moved to another unit but what I didn’t want, happened again. He was moved to another unit that had steps. I would NEVER use this facility again or recommend anyone from Morehouse college to use them. I was referring this place to a lot of parents last year for their kids but never again.

Rating:

1.0

They are robbing and stealing ppl belongings with not taking partial payments. It's a scam renting ant storage from them

Rating:

3.0

I seen a roach but the facility was clean

Rating:

1.0

The the manager with hostile and nasty and mean they went in and changed my insurance for $5,000 to $1,000 and when I complained about it they wanted me to pay again. And then he went in and changed it again so my balance will be $38 and I told him that I was paid up until April 24th and that I should not have owed a balance. The manager of storage is very nasty and mean. He have no customer service and when you complain about him he do me and nasty things to retaliate

Rating:

5.0

The hours should be until 8:00pm

Rating:

3.0

Had to wait to long to get waited on

Rating:

2.0

I have not given notice of moving out of my unit. I had no intentions on vacating until the next scheduled due date which was almost two weeks from the date they put a cleaning tag on my unit. An appliance dolly have been removed by staff and boss they can’t find it.

Rating:

1.0

I never had this issue before where a staff person texts me to demand I move in but no lock was provided and the counter service sucks. I will take my business elsewhere.

Rating:

2.0

There’s a ziplock bag with what seems like human feces in it near my storage unit. Out of about 6 staff members we encountered only about 2 of them were very welcoming and helpful. Charging $30 extra for the same size unit without steps is just absurd. Mice traps in the unit is very concerning & unwelcoming

Rating:

1.0

you charged me $166.00 for 3days of rental space, i was told you do not prorate if customer move out early. that is absurd it is also illegal to charge me for service not rendered. regardless of your policy as i am told i am expecting you to do the right thing refund the difference immediately.

Rating:

1.0

Everyone was rude & unprofessional except Brian. The manager is doing a terrible job of running that facility. Many customers were complaining and unsatisfied. This was a terrible experience.

Rating:

3.0

Storing my items was fine. When I arrived to pick up and move out there was a glue trap full of mice droppings, and a decomposing mouse. Employees were “shocked” to see, but the trap did not come from me, so it had to be placed there. Was a little concerned about my items having mouse droppings all on it. Most things were in totes, so it was protected. Thank the team for a positive attitude towards that! Shoutout to Ellias, Diego, Chris, and the young lady ( she is collecting vinyls for reference on the correct young lady to shout out. Sorry I did not get her name) for assisting with the move out! Your positive attitudes and willingness to assist was very much appreciated! You all have a successful life ahead of you!

Rating:

5.0

The staff was absolutely fantastic I really really appreciated all their time spent with me trying to figure out the best option I really enjoy uhual and will use them in the future for any storage needs and truck rentals as well as refer them to anyone.

Rating:

3.0

Late fee for what u making money already

Rating:

3.0

In this time where the economy is really bad, your pricing is very high. I rented the same size space for only $50.00 bucks with insurance and I didn’t have to buy a lock.

Rating:

5.0

Everything was good

Rating:

1.0

They took my money without confirming me

Rating:

2.0

My debit card wasn't accepted. I was in the store the day before and I wish that I was notified then! It was a MAJOR INCONVENIENCE! Communication would have been helpful! I'M ANGRY 😡

Rating:

2.0

Lights flickering or cutting off while moving in and out. Bathroom dirty, halls have obstacles in the middle of them. Staff is was too busy to do their job. Was done moving out on Feb. 28th, asked them to check it so I wouldn’t be charged again. Was then told it was being checked out and that I’d be sent a receipt by email the following day. I didn’t receive my receipt until 9th of March after calling twice to complain about the situation. I was then told a manager would contact me. I’m still waiting on that call. I also had a call to see about my refund twice now. I do not recommend this place. I will not be coming back. I’m new to Atlanta and it was a terrible experience. I’m still waiting on my money.

Rating:

1.0

When we got there they had three locks on there My lock is two other locks and it took an hour for them an hour and 30 minutes for them to take it off You had to come back up there two times I only rented to U-Haul for 5 hours it was really inconvenient and I would never use Peter Street location again really bad customer service really really bad

Rating:

3.0

There was an employee at the 300 Peter’s location in Atlanta of the Spanish descent its was a male.i feel as he over charged me for the gas I put the proper gas amount in there but he kept insisting that I put more gas in the truck then he told me I was late when I wasn’t I had been there unloading in the storage n when I was threw he was like u gotta put more gas in the truck so I did n when I came back the second time he was like u late n the gas not right n I showed him the video I took when I got the truck but still insisted I was short on gas..he took the deposit with these bogus allegations about the truck.

Rating:

1.0

The experience was a disaster. Wrong unit , wrong size, wrong everything. Staff do not care. They just blow you away. Spare yourself the experience, you will be doing yourself a favor

Rating:

2.0

My unit was not clean. Staff was friendly. The access hours are ridiculous due to the fact that ppl work almost the same hrs as the office and will rarely be able to access their unit. 9pm access time is great like any other facility. Also stairs are down and there is only one working elevator. Will recommend for a U-Haul only!!!

Rating:

2.0

Elevator are not wide enough for a mattress and neither are the hallways

Rating:

5.0

I don't have the storage anymore. Thank you

Rating:

5.0

Well, pleased

Rating:

4.0

Great experience, except a few times one of the elevators has been broken. Difficult to load and unload at those times when busy.

Rating:

2.0

When I was behind the first time and paid the big amount for 5 months back rent why u only went 3months the second time and sold my things then want me to pay the overage screw yall. I will never deal with this facility ever.

Rating:

1.0

My storage was infested with rat feces. I spoke to the manager and staff and we got together and removed all items from my storage and opened and checked them for its content. After putting them back into the storage, I came back after another month and lo and behold. There were much much more of the same rat feces. I complained and I told the staff member, and did not get a favorable reply. I was told that there was nothing that they can do to eliminate or get around the situation. I finally decide to move out of the storage and during my exit period staff member was so rude and did not even try to assist, but told me that this is U-Haul not WE-Haul , I took all of my things out and went to another storage company. I tried to purchase a few items, but also that they do not accept cash because manager was not available. I could never refer this company to any of my family members.

Rating:

5.0

The facility was great, the staff was friendly and helpful.I rate them excellent. Just keep it going.

Rating:

1.0

The elevator has constant problems and this permits expired in 2020

Rating:

5.0

The customer service was great

Rating:

1.0

Can’t wait to get my things from your location customer service there SUCKS

Rating:

2.0

They have a roach infestation and lots of homeless ppl sleep in their storage as well as loiter around the facility. Staff don’t care about anything.

Rating:

5.0

Great Customer Service!

Rating:

5.0

I enjoyed my communication with the staff and the facility was great.

Rating:

3.0

Facility need to be renovated . Mice were in my belongings.

Rating:

5.0

For the time I had my things in U-Haul I really felt safe and comfortable with my things in U-Haul they were a blessing to me they help me every time I go in I was very satisfied with customer service that you guys have on Peter Street they are excellent the place is clean you don't smell anything is is nice I love it and if I ever have to come back again guess what I will be coming back to U-Haul God bless you all and thank you all for everything

Rating:

2.0

The people at the office especially Felicia was nasty and don’t want to help me at all! Acted like i was bothering them, and i wasted half a day just tryna move out. Two gentlemen helped men thankfully at the end, and I’m thankful for them that’s the only thing that really helped at the end of the day. But the rest of them were useless!

Rating:

1.0

Staff had very bad attitudes didn't really want to help us get moved out had to ask several times for them to remove lock and for access code to elevator

Rating:

1.0

The storage rental prices was on the wall.But the worker whom appear to rent me the storage unit was so unprofessional.He told me a more expensive price that was not on the wall.Therefore I was misfortune on the prices on the wall.He charge me a different price.I felt like I was cheated.

Rating:

3.0

My move-out process was not as great as my moving in process. There was no one at the counter when I walked in and there was another customer waiting for assistance as well. There were no carts available for me to move my things out due to other parties were using 2-4 carts at a time; when I expressed that to the staff I was able to find no one seemed pressed to create a solution or assist in anyway. I’d really appreciate receiving a prorated refund for the short time that I was there.

Rating:

5.0

I’m not sure of their names, but the gentleman outside taking my truck and the woman inside helping with my storage were SO kind and SO helpful. They remembered my name, what I needed help with, and came back to check in. It was a really busy day and you could not tell by their demeanor. Truly kind and helpful people. Thanks so much y’all!

Rating:

4.0

Lenox, I believe, was very patient and willing in showing me the different sizes and locations of storage units. This helped me confidently choose the appropriate unit for my needs. Malachi was helpful and polite in moving me in.

Rating:

4.0

Na