Customer Reviews for U-Haul Moving & Storage at Research Blvd

Rating:

3.0

Staff were nice but seemed frazzled. Busy location, staffing seemed low. Big facility- staff communication was poor. I was told to go to property back, waited and needed to call the location to have someone sent out to help. Staff are very nice

Rating:

3.0

Dropping off was challenging, no directions on where to drop off equipment, tight parking lot

Rating:

1.0

The UBox was delivered to the wrong location at my house. The 3 photos were ignored where to put the box on the concrete driveway.Tonya and her boss REFUSED to have the driver return and put the box in the correct location. We were forced to unsafely carry everything down 7 stairs in the front of the house. I am partially disabled. Horrible experience. ZERO stars deserved.

Rating:

2.0

The movers were helpful and great but had so many other jobs before that they got there 5 hours later than what was discussed. We had to upload from our second floor, had to ask our friends to help and then easy part of unloading to the first floor was handled by the movers. Again nothing wrong with the movers but I wished for more accurate information for their time. Which we were charged for 2 hours but they helped us for 1 hour.

Rating:

5.0

Excellent experience. Shadie and team are great

Rating:

3.0

It was after hours and no one was there. I had the trailer for less than 12 hours.

Rating:

1.0

This location steals money!!!!! The truck I rented didn't have working A/C. The check engine light came on right away. Worst part is I was charged for 60 miles usage when I lived 4 miles away. It was an in town move. 60 miles is impossible for my in town move. There are several reviews on BBB website of people saying the same thing.

Rating:

2.0

More training for agents. Unorganized might affect business in the future. Or just have more personnel who can compete transactions an assist with incompetent agents.

Rating:

3.0

The golf cart waved me in to follow him & then took off. No one came to the car to tell me where to park the trailer, and there is no signage for where to park.

Rating:

4.0

It was not the fault of the pick up location, but I was able to receive only 12 furniture pads after I had reserved 60. Also, they could not furnish a hand truck although I had reserved that also. I do not know who was responsible for this but it put a huge damper on my moving day experience and an extra hassle. They did have the auto trailer and the truck

Rating:

5.0

Nothing. We had a great experience. Will definitely use and recommend UHaul again.

Rating:

3.0

Mileage and gas was incorrect. Was not told that I would be sent an email or message to check that. Was given a paper stating the tank was 3/4 full and to leave at same level.After expecting the vehicle inside the cabin and the tires and sides I left. A mile or 2 towards my apartment I noticed the gas needle was not at 3/4 and the starting mileage was off about 10 to 12 miles. I took a picture with a time stamp at that point which I showed your lady manager at this location. She was rude and was not having it. Not much of a people person . I called 1800 number and let the know what was happening. The manager said I picked up truck at 3. The lady on the phone said I picked up at 334. The photo is time stamped at 347. I was going to dispute it but they ended up lessening the mileage and was only like a 2 dollar difference which is ok. What is not ok is this vehicle was not properly checked in previously. There was some straps in the back of truck which I had not seen. I turned them in along with truck and wanted to make sure I was not charged for them.also.i side the cabin the survivors were all broken and beat up. Before I left I spoke with the gentleman who rented me the truck 1and he said I would not be charged for 11 as 1he knew that they were in that condition. I would like to say that the gentleman who rented me the truck did a great job. He was efficient and courteous and was happy with me because i had already done everything online which he appreciated unlike the customers that were in front of me. I have used u haul dozens of times as I have moved alot and never have had an issue. I love your company. Manager not so much. Have a wonderful day.

Rating:

2.0

Give them enough miles to make the whole trip.

Rating:

5.0

The staff was very helpful and very courteous storage was well and clean I would definitely recommend family and friends to get a storage here.

Rating:

5.0

Super nice, super helpful employees. Drop off was quick and easy. Great job!

Rating:

4.0

Miles at the Austin, Texas location did a great job ad libing to ensure my reservation for a ten-foot truck was fulfilled on what was a very busy weekend for them. He then promptly resolved my concern over a random "Tire Pressure Monitoring Service" indication on the dashboard.

Rating:

5.0

One of the door latches, the ones to hold the doors open, was damaged. But otherwise everything was great!

Rating:

5.0

The crew @ 620 & Anderson Mill were so helpful; going above and beyond.

Rating:

2.0

Received a call early in the morning of my reservation before they opened. They left a message. The person was mumbling something like we had to find a different store while another woman screamed at her in the background. I called back and of course they are not open yet so it just went in circles. Finally they answered and the rep said sorry that was my boss screaming at me because I was wrong and we have the truck here. I said I hope so because that’s what a reservation is for. We arrived the rep is nice but I have to ask several times to speak up because they seemed to be wispering for some reason. We finally got the keys they say the truck is down that way and over this way. I guess this has changed because U-Haul used to bring your truck up for you. We go back there and can’t find it. I ask the rep to show us the truck. The rep rolls their eyes and the manager says what do you mean you can’t find it. It’s the only one back there. There are 40 plus trucks back there. The rep walks us down and points it out. The rep goes inside and we walk to the truck. It is not the truck and it is not the only one down here as the manager stated. Overal just really bad customer service that starts with the manager on shift that day. I will not if it is the last thing I ever do rent from that U-Haul again

Rating:

5.0

Friendly and efficient

Rating:

5.0

I made the reservation online, upon arrival the check in was fast and professional. The equipment was clean, great condition and ready to go. The yard guy put it all together and completed the rental process. The return was just as fast and easy. Great work by everyone there.

Rating:

5.0

Was late no one there

Rating:

5.0

The person that helped me at the location was excellent - sorry I didn't have his name. The only real problem I had was when booking and entering 81007 as the return zip code, it only allowed me to choose locations in Pueblo, not Pueblo West.

Rating:

5.0

The overall U-box experience was excellent. Friendly helpful staff at store (in Austin and Juneau), friendly helpful delivery driver (in Austin and Juneau), and best of all, we were very impressed with the newly designed U-boxes.

Rating:

5.0

Easy to drop my trailer and get on my way.

Rating:

5.0

Exceptional customer service.

Rating:

4.0

I rented a cargo trailer on Friday, 4/4/2025, around 3:30 PM and returned it Saturday around 1:30 PM. After I dropped the trailer as instructed, Travian told me he would email me the receipt. He never did. On Sunday, Sawyer called me to ask when I would return the trailer. I told him I already did. He said he would check around and call me back. He never did. On Monday, I went to the location to pick up the return receipt. Sawyer charged me for 3 days. That is two days of overcharge. I told him to check the security camera recording to verify. He said he can't and will not reverse the overcharge. He was unprofessional and downright rude. I went back on Tuesday and got the overcharge reversed. Amy, the owner/manager, wasn't much better than her employee Sawyer. I would never go back to this location. I will go out of my way to give them a bad review. Professionalism and Customer service are not spoken at this location.

Rating:

4.0

My experience with Ubox exceeded my expectations. all the uhaul employees I interacted with both in person and over the phone were excellent. I moved 2500 miles across the country and nothing was damaged! everything was on time. this was a very cost effective way to ship furniture compared to competitors (this was 1/2 the price of using pods!)

Rating:

1.0

The employees didn't listen and loaded my low-clearance vehicle onto the trailer wrong, causing major complications and delays with unloading it. Additionally, I understand that there will be new employees learning the job, but they had no support and it took about an hour for them to set up my reservation, which they also got wrong. I am patient and understanding, but this move was an ordeal for me.

Rating:

4.0

Standup while I are waiting on the customer. Laziness has no place in a customer service environment.

Rating:

4.0

Just they didn’t check me out correctly and was charged. Had to go through a refund process which was done.

Rating:

5.0

Greatly appreciate y'all working with me on a last minute need. Hats off to Shadie for her patience and help to make it happen.

Rating:

5.0

Super smooth experience from start to finish. The team was helpful, the truck was clean and ready to go, and the whole process was fast and easy. Great customer service — definitely my go-to for any future hauling needs!

Rating:

5.0

Our movers were awesome!

Rating:

3.0

I was overcharged for gas and communicated it was incorrect with the staff several times. They said the link I received when obtaining the Uhaul would give me an opportunity to dispute it, but it clearly was not effective. I was then charged for 2 gallons of gas and shouldn’t have been. Still waiting for that refund.

Rating:

3.0

Store was old and not very tidy. Trucks and equipment everywhere. Staff was good and helpful.

Rating:

5.0

Perfect day with the trailer.

Rating:

3.0

Employees were great, but what they had to work with there seemed sub par, and I easily left with the nastiest trailer that was on the lot.

Rating:

5.0

I had 4 different workers helping me with my order. Everyone was congenial and professional. If I knew the names of everyone I would add them to this review. I would highly recommend this location. Great service!!!

Rating:

4.0

N/A

Rating:

2.0

1) the location is narrow and dangerous to navigate. It needs signage and designated parking 2) I was rented a vehicle with a burned out rear left turn signal 3) days after my Rental the app is still sending me notifications to return my vehicle, on the correct (past) date, but at an arbitrary time. 1pm instead of the 6pm I agreed to. 4) the people at my rental location were good. They just have a buggy app and a lawsuit-waiting-to-happen parking lot working against them.

Rating:

5.0

The am Staff was awesome

Rating:

5.0

All went went.

Rating:

3.0

Was given misinformation about being able to park the U box by the storage unit that I had rented. It was delivered light was supposed to be on the 12th, but it was on the 13th that caused me to lose $80 because I had a Mover on site when it was supposed to be there Will not use again

Rating:

5.0

This newer model of trailer is much better than the older one, I would prefer to get this trailer more often.

Rating:

3.0

Coordination was a bit difficult, but everything worked out in the end.

Rating:

5.0

Shadie was awesome - very friendly and explained everything very well. She was also super helpful when we needed to change the requested vehicle - really appreciate her customer service!!

Rating:

5.0

Every everyone I dealt with was very friendly and professional.

Rating:

5.0

Great service, very prompt & professional & courteous & helpful, especially Shady.

Rating:

3.0

The containers were kinda a nightmare. When the driver dropped them off he said they might be hard to close because the boxes are on a slight incline, boy was that an understatement. The amount of time it took to finally get each container door closed added a whole other level of stress to an already stressful move. We needed a car jack to close one door because it sagged so much, and then I had to throw a rope over the other door and hang off of it while pushing because it had the opposite problem. Then when they arrived at their destination, and nobody anywhere along the line told us this, but they put a screw into each door to hold them shut, which I didn't see until after about 10 minutes of trying to get them open, thinking they were swelled shut from the rain. And heads up, they'll charge you a cleaning fee if you don't fold all the pads back up and leave them neatly in the container. Luckily I learned that by chance, when off-hand I asked one of the phone operators about the pads, as I was trying to get a refund for some moving supplies I ordered off their website, which were never delivered. So kinda skeevy to not tell us about that beforehand. The drivers were nice though, and at least they were on time.

Rating:

5.0

Nice team been here a times thank you

Rating:

5.0

Awesome communication and experience thank you

Rating:

3.0

Management need to be retrained

Rating:

4.0

The unit doors in my building were replace a couple of months ago but the unit numbers were never painted on the new doors making it hard to find the unit. LOTS of rat droppings and urine in my unit.

Rating:

4.0

I always use Uhaul and will continue to in the future.

Rating:

5.0

Thanks Amy

Rating:

5.0

Kim and Amy were very helpful, kind, thoughtful, and friendly. They made my rental experience a pleasure!

Rating:

5.0

This U-Haul was amazing the staff were especially amazing the new gm Amy was a great help and very polite and professional

Rating:

5.0

I deeply appreciate the friendly and very professional service I received. My move proceeded like clockwork with your help.

Rating:

3.0

Please let me access my stuff more than a few hours a day. I love you.

Rating:

5.0

Everything is great! Friendly staff!

Rating:

2.0

Outside unit infested with mice and too much dirt blew in under the door

Rating:

1.0

You trashed my couch because of rats. Worst place ever

Rating:

2.0

My stuff got damaged by rats 🐀

Rating:

2.0

There was a rat infestation on our unit with feces and urine. Something leaked under the back wall and ruin the bottom of a bookcase. Not happy at all.

Rating:

5.0

Thanks for the storage. Appreciate the hospitality. ☆☆☆☆☆

Rating:

5.0

Amy and Victor were absolutely amazing! They both understood what I was asking for and took care of my requests quickly and without hesitation! Thank you guys for making my move as easy as possible!

Rating:

3.0

Long lines!!! Long wait!!! Clearly under-staffed.

Rating:

3.0

Although the staff seemed friendly they didn’t offer me a remote so I do t have to get in and out of my truck every time I come and go. This is not a very good Uhaul place because of that - you can’t just drive up and enter your pass code like most other Uhaul places I have been to. And staff could have recommended a better unit to fit all my goods in when I explained to him how much stuff I ended up having. Instead I had to do all these transfers to get what I needed.

Rating:

2.0

Rats got in to my storage and poop everywhere and eat the boxes

Rating:

5.0

I have been very pleased will the staff at this location.

Rating:

1.0

Rats destroyed all my stuff and I took several photos to prove it. They chewed up nearly everything I had stored here, then the management decided to charge my card for an extra month after I had already moved out and returned my key.

Rating:

2.0

People that work in the office are rude and slow. Nobody knows what you’re doing.

Rating:

2.0

Access for boat storage is poor. I often had problems with trucks or trailers blocking the entrance or alleyway preventing access to my boat. That is why I cancelled. Also you are charging sales tax on boat storage which is illegal. Boat storage is not subject to sales tax in Texas and I would appreciate a refund.

Rating:

5.0

Everyone's friendly and knowledgeable ... even on Sunday.

Rating:

2.0

The customer service at this location was less than optimal. On more than one occasion I waited for service for more than 20 minutes when there appeared to be a person available to help. And then when being helped, there was a mild abrasive ness that felt off putting. I hope to never need to return to this facility for any reason. Best wishes, Jeffrey

Rating:

5.0

This location is GREAT! Everyone is so friendly & helpful even when they are HELLA busy ALL the time! Thank you everyone!

Rating:

2.0

My experience with the staff was good. However while I was moving in, the building was locked at 5pm and I was unable to complete my move in. The hours stated I should be able to access my storage unit until 10pm. However I could not. No one answered the after hours number and no one responded to my voicemail. I had no where to store the two trucks worth of furniture I had with me.

Rating:

1.0

The staff was phenomenal actually, but my stuff was RUINED by the rats. I had to file a claim with my renters insurance and I’m not even sure they will cover it, so I’m out way more money than I paid to store my stuff there. Super frustrating with the whole experience unfortunately.

Rating:

2.0

My unit flooded. The movers hired by uhaul didn’t show up. Come to find out it had flooded before and they didn’t tell me. Everything is ruined.

Rating:

5.0

The customer service has always been great and the services offered have helped me out often. I do recommend checking the storage door latch & door for sticking or issues with opening; please report concerns to the office so they can address them. My latch was a bit rough to open. I am very impressed by how helpful U-Haul has been!

Rating:

5.0

The crew in Austin was professional

Rating:

4.0

Front desk staff was extremely helpful and polite. Unfortunately I was not informed and did not pay attention to the fact that access ended at 10pm and had to reschedule a flight due to being unable to unload my things. An oversight on my part for sure, but I would recommend having that explained as part of the check in process to ensure smoother transitions for people who might be slightly sidetracked.

Rating:

5.0

The best uhaul location around! Under great management and all the employees are awesome, respectful, and helpful! Location gets an A+ in my book!

Rating:

4.0

The staffs were very helpful and the storage facility is nice. But the system is faulted. I was assigned to a unit that was under repair and not accessible. The staffs needed to make multiple phone calls to make it right

Rating:

2.0

The customer service agent at the desk, was not well trained, or well experienced, ... I basically had to repeat everything that I had done online previously to reserve the unit and Reserve a trailer, I basically had to duplicate everything when I arrived at the facility because the agent said nothing was showing up in the computer so either the person online didn't do anything or the person in the office didn't know how to use the computer system or the data system, or what to do, costing me about an extra hour overall, which was a inconvenience to myself and the people I had with me that we're going to help.

Rating:

5.0

Absolutely everyone at this location was extremely helpful and pleasant to work with. They take necessary steps to make each and every customer feel welcome and appreciate it.

Rating:

5.0

Great staff, very professional and willing to work with your needs.

Rating:

4.0

Would have rated 5 stars if the cost had not risen 33% from June of 2020 to February of 2024.

Rating:

5.0

All of the office staff was kind and helpful. Overall it was a terrific experience and I would highly recommend U-Haul for their amazing customer service and tools.

Rating:

5.0

The woman who handled my check in was very friendly.

Rating:

5.0

Carmen is excellent! I hope she is being compensated for her worth because her superb level of customer service is hard to find these days!

Rating:

3.0

The initial staff that rented me the storage unit had poor attitudes and poor customer service. The staff who check me out of the storage unit were more professional and polite.

Rating:

5.0

Our most recent visit... a few days ago, the person helped me promptly and efficiently, and was friendly and helpful, even though the office was very busy. Excellent job!

Rating:

5.0

I had storage unit at this facility for 6 years. That's a lot of money spent there. If I did not trust this location thoroughly I would have pulled out all of my belongings and moved them elsewhere. Associates were generally quite friendly and trustworthy. The only thing I might cite is that they were always busy and understaffed. I would rent there again should I have the need.

Rating:

4.0

So so busy in the office. I think I was there an hour between waiting in line and getting helped. The system couldn't find anything multiple transactions. Service rep had to call someone else multiple times to fix. There's got to be something better.

Rating:

4.0

You have some excellent employees working for you

Rating:

5.0

Good service

Rating:

5.0

Well run operation

Rating:

1.0

Mr Israel help me out so much and was very very professional and he helped at least five other people before me and kept the professionalism all the way through.

Rating:

3.0

We tried throwing away a piece of furniture (not knowing furniture wasn’t allowed- I’ve always seen furniture in the side of dumpsters so I had no idea you had to pay extra) and I kid you not, 3 “Karen’s” came out to tell us that. Mind you, we immediately started putting the furniture back in the truck when the first person told us then 2 other people started saying THE EXACT SAME THING like we couldn’t understand the first time. THEN after strapping everything back down, we head to the front office to see if I needed to do anything additional to the online move out process. At the front office a 4th Karen was standing outside watching us like we were gonna try to dump it again. 🙄 I went to talk to her and asked if I needed to do anything else other than the online move out and she proceeded to tell me I can’t dump furniture back there and said everything the other 3 Karen’s were saying. I told her I was not there to talk about dumping anything. I’m here to ask about the move out process. We listened the first time the lady told us. No questions asked or complaints were said. We apologized and said we didn’t know and went on our way. Everyone needs to get their panties out of a wad there. Now when I first got my storage, the people were SO SO helpful. I wish I could remember their names. And the site was very clean. My 3 stars can vouch for the first employees that set me up and the cleanliness of the site.

Rating:

1.0

I made a complaint about how badly I was being treated. I was not waited on appropriately. The attendant kept taking care of everyone but me and I was first customer…still didn’t get comped for truck rental just storage. Wow what a horrible experience

Rating:

3.0

The location appears to be suffering from being short staffed. Service was OK considering there was many more customers than the staff could quickly handle. I don't understand why they don't have a wait list for RV spaces.

Rating:

1.0

Manager that was working had a poor attitude, the other staff working was pleasant and helpful.

Rating:

3.0

I just didn't like that the price kept going up. My overall experience was good.

Rating:

2.0

Units have sheetrock and are not size advertised. Unit I looked at first had sheetrock dust that damaged mt watch band.

Rating:

5.0

Top notch experience all around when needing a short storage solution. Quick and easy to communicate with helpful staff. Happy that I was able to get the month for free. Facilities were clean and secure.

Rating:

1.0

Frances who’s is gm don’t know how to manage people, she don’t teach members how to deal with consumers, she don’t do her duty, she don’t check safety on vechiles, I got broken vehicle, and for people who gave said it’s ok. Frances need to be fired bc she completely don’t understand where she work and what she do. She do not know her duty, she don’t know how to speak, she don’t take responsibility of members fault as a patron, she don’t understand what is uhual

Rating:

3.0

Construction at entrance made it tricky to get in. Caution recommended.

Rating:

4.0

I called on 8-24 to see when closing units I was told 10pm so got there around 7:15p and it was closed

Rating:

4.0

I had a storage unit i reserved almost a month and advanced for a relocation move from North Texas to Austin. When i got to the facility, they did not have my reserved unit available. I do feel a courtesy call would have been appropriate because then I could have proactively made other plans for my belongings. When we got to the facility the first employee who helped us was not very informative or helpful, we could tell she just wanted to get everyone out of the store as it was nearing closing time. She left me multiple times to assist other customers while she was in the middle of assisting me first. We ended up getting a storage unit (after my reserved unit was "not available") that was way too small and had to come back the next day to get a different one. Again. After that initial experience I wasnt very confident in the service we would be getting from this particular location, however I was definitely proved wrong by the general manager, Frances. She patiently listened to me as I explained the situation, and despite being extremely busy, she actively called multiple locations to inquire about the correct size unit I needed as well as to find the best pricing. Ultimately there were no available units that were the size I needed, so I had to go with a much larger sized unit that was going to impact my monthly budget as it is about $60 more than what I had planned on. Frances was able to refund me a little money to help me with the next three monthly payments I will have to make for the larger unit, which was unexpected and greatly appreciated. Despite all the hiccups that I had trying to nail down a storage unit for this big relocation move, Frances helped me get it done. I appreciate everything she did for me, and her work ethic to provide quality customer service. Despite how insanely busy they seemed, she kept calm and collected and treated customers with respect and kindness. Thank you Frances, you definitely deserve a raise!

Rating:

3.0

I made a reservation for a storage unit almost a month in advance, and when I got to the storage unit location my unit was unavailable. The first staff member that assisted me wasnt very helpful or informative, and I ended up getting a unit that was way too small. However, the next day the general manager was incredibly helpful. She helped me fine a bigger sized unit. Unfortunately it was a bit more expensive than what I originally made the reservation for, but I appreciate all the effort she made in helping me secure a unit big enough for my belongings after a long relocation move. She even called around to multiple storage unit locations to try to help me find the size unit I needed with the best price. She was apologetic and patient, which I am most appreciative for. Despite all the hiccups I had with the reservation, and the first lady who helped before who wasnt very helpful, she more than made up for it with how helpful she was.

Rating:

3.0

I don’t like rat poison and I don’t want it in my unit but they put it in there and told me I have to keep it and now I have to go back and take it away. It’s inhumane to animals to die if poison and I love and I try to make sure they all die in a way that’s humane if they have to die and I also do not eat animals. I can spray my unit with bitter apple spray to deter the animals which hopefully will keep them out without killing them. I’m allergic to rat poison probably because I’m allergic to lots of things. I don’t want to get sick. My unit is in an indoor climate controlled locked building and I don’t think rats are in there. They said they’re outside in outdoor units. So I do not need the poison. So I took off one star for that. The rest of the people that helped me were nice and the process was smooth. I liked Tamara. :) She’s really friendly. :) But I’m worried about a little bit of rough housing her husband did to her and I don’t know if he likes to hit her for real or if she has to deal with domestic violence at home if he hits her at work as a joke in front of customers (not hard, but playful, but she was still not prepared to be hit by him because she didn’t expect it and it traumatized me when I saw it because I am actually a survivor of domestic violence.) She seemed ok but I can’t really tell if she is okay or not. So I took off one star for that potentially abusive situation because I like Tamara and I feel she deserves a safe work environment where no one will just randomly hit her whenever he feels like it. That’s a hostile work environment. Which is illegal and harassment of her. Plus it’s bad for abuse survivors like me. It should be safe for her and me. I guess there’s things I can do to help her if it escalates in the future so I’m not a bystander to violence so I’ll be watching and offering my help. The domestic violence hotline I use to process my trauma that she or anyone else who works there can call is called CARDV and is 541-754-0110. It’s open 24-7 and us open for 20 minute calls to abuse survivors. She said something about her hitting him and the kids at their home so he feels justified hitting her at work. That’s what she said his excuse is that he tells people at work why it’s ok to hit her. I don’t know if she actually does violence at home or if that’s a lie her husband is telling to get people at work to go along with him hitting her at work but if so she and the kids need help. I was beaten a lot as a kid at home by a woman who was nearly able to murder me and female abuse is just as bad or worse than male abuse. So yeah I’m upset by the situation with the domestic violence at her work and home and I need to help her and the kids not be abused by the husband who I saw hit her at work. You can assist her by forcing the husband to stop hitting her at work and then give her the domestic violence hotline to get help and if she’s able to tell you about any violence or trauma the 7 kids are enduring you ought to try to call child protective services to see if they can give the family more assistance like parenting classes so their kids do not grow up with PTSD and seizures like I have from the trauma of the abuse. I now have to live with it for the rest of my life because no one came through to help me when I was a child. CARDV is not mandated reporters so they cannot take children away from anyone. They are a nonprofit organization that helps abused people process their trauma or escape abusive situations. CPS basically never does anything about anyone when you do call because they said that there is a certain level of violence that is acceptable but I think no level of violent activity towards children is acceptable because it causes unnecessary pain and suffering for the lifelong journey of that person who got hit. But just in case they do want to offer non violent parenting class and if they want to take them it would be good to call them and get Tamera’s family involved with a helpful social worker. I sincerely doubt they’d try to take away the children or do anything like that because they just don’t care enough to do that. A good start to non violent parenting is to compare the Power and Control Wheel (emotional abuse leading to physical abuse) with the Equality Wheel (treating adults as equals with respect) and then adapt the equality wheel to children. Still treat them with respect and don’t physically or emotionally abuse them but you can be the leader and guide them through the things they need to do. By following the books like 1. Character Counts, 2. Leader in Me, 3. Strengths Based Parenting. Leader in Me is the kid version of 7 Habits for Highly Successful People. Basically it’s teaching kids skills in leadership and skills like patience and kindness every day. Then once there is a conflict instead of hitting them and shouting at them you can first listen, then ask them to remember the lessons in kindness or patience and ask them to practice kindness right now.

Rating:

5.0

Friendly and helpful staff. Property felt secure. The units seemed a little smaller in person than the listing size. But overall good experience and oils recommend

Rating:

3.0

I had a unit reserved by phone for $49.95 and when I got to the office they charged $69.95. I am grateful because of the van rental they gave me one month free. So the $69.95 was waived for the first month. Which is great. And I was expecting to invest $49.95 for a rental. The key pads even if secure are challenging to use. Having to exit the vehicle to swipe at the gate and two swipes at the door each time. One keypad was a little dusty and I had to swipe multiple times to gain access each time I entered. The moving in process was time consuming while maneuvering around others accessing their storage. Just some comments of the moving process. This is my first indoor rental and that’s how it is. No complaints, I got what I required and my belongings are secure. I’m grateful uhaul offers storage.

Rating:

5.0

Great staff very insightful helpful compassionate. Great facility well managed. Bathroom for customers access within storage facility area very compassionate feature. Take care of great staff and they will continue to deliver great service.

Rating:

4.0

Once on the property it was easy to find the climate control units but it was not all that clear online.

Rating:

5.0

Even with this Austin location being short staffed they still balanced a lot of us customers that came through with our different needs very well and without any negative attitudes! Tamara was awesome and someone else who’s name I did not get but was a guy “who’s birthday was the next day” we’re great! And then even a separate worker who saw me walking around in between taking care of things asked if I had been helped and I was luckily so it was nice to have someone else completely different want to make sure I was taken care of! Overall really good experience :)

Rating:

2.0

Your staff is fabulous, friendly and helpful. Great employees. The storage units are below average and location of the entry gate to the storage with all the activity up front, vehicles being rented, trucks being returned, etc. makes it very difficult for entry and exiting to your storage unit. With so much activity up front makes it very difficult to get to your storage unit. Obviously, this is very good for your business but a pain for the customers trying to get to their units. Secondly your constant rate increase gave me no choice but to move someplace else. Our unit was infested with rats, all of my items, boxes, plastic containers were covered in rat feces and rat urine. They chewed thru some of my boxes and the smell was awful. I also have a climate control unit 10 x 20 gorgeous, meticulous and extremely clean and I only pay $130.00 per month. I have had it for 2 years now without a rate increase. Your facility definitely needs to be cleaned up and treated for rats especially with the constant increase in your rental rates. You should invest money into the storage units with all these rate increase.

Rating:

4.0

Each time I went into the store portion I waited approx 30 minutes for service. Also the parking lot before you enter the secure storage portion is constantly packed where there is no place to park and trucks and people getting hitched up block the entrance and exit

Rating:

2.0

1) Customers service agents are understaffed. They're trying their best, but only so much you can do when the agent/customer is 1:10+ 2) Fix the reservation system to ONLY show reservations that WILL BE AVAILABLE. Its can't be that hard. 3) Storage unit was dirty. Had to spend extra time cleaning it

Rating:

4.0

Comments for staff check more proper vehicle before allowed people to rent

Rating:

5.0

Very helpful staff. Clean storage unit.

Rating:

5.0

Need to tell people that the entrance is right at the end of the exit ramp. I had to find a side street that dumped me into the back of the rental center. BUT, the crew on duty at the center were OUTSTANDING!!! The equipment manager helping me was GREAT. Also, the office personnel we very helpful checking in. GREAT EXPERINCE for a move. Have rented from U-Hau before but this is the BEST move.

Rating:

2.0

The office staff are over worked, leading to long lines and poor service. I found a leak in the roof and it took a week to negotiate a new space.

Rating:

4.0

It’s a tight fit and always crowded.

Rating:

1.0

I tried for 3 days straight to get in touch with someone at this facility and still have yet to talk to anyone, several messages have been left but nothing. Website states that this location offers "24 hr extended access" which is why I chose this. Come to find out the extended access has to be approved by the facility.. you can not get approval if you are unable to get in contact with the facility. The amount of frustration, stress, time, energy, and cost, that I had to endure due to the aforementioned, was profuse. I spent over 7 hours (yes, I counted) over the course of 3 days either on hold, speaking to customer service or being transferred. 7 hours of my life I will never get back. 7 hours for nothing, because like I mentioned, I have still yet to speak with anyone from the facility. On top of that, I had to shell out several hundred dollars that I absolutely could not afford to do, to make other arrangements at the very last second. With the cost of everything, i would have actually saved money (and brain cells) had I have just hired movers. I consider myself to be a very understanding person, I know businesses get busy, things happen, but that does not excuse the horrible experience that I had to go through. I wish I was kidding when I say that this literally almost triggered me into having a mental breakdown. Moving is already stressful enough. I have used uhaul every time I’ve moved which is quite a bit, thousands of dollars I’ve spent over the years, but this experience has left me so disappointed that I will not ever use U-Haul again. I wholeheartedly hope to God, for the sake of other customers, that you guys get it together.

Rating:

5.0

Francis Tort is amazing! Not sure what you pay her but she needs a raise. I wish I could find an employee like her, she is a keeper!

Rating:

2.0

There was one older woman with blonde hair ( I forgot her name ) she went above and beyond to help me. Now the rest of the employees, when they see customers they scatter like roaches at a raid party. One guy told me, “I’m new, you will find them in there somewhere.” Lastly that storage door need to be fixed………….Never!

Rating:

4.0

Need more than one person to take care of customers.

Rating:

5.0

The prior staff was kinda unhelpful and I believe all got let go but GM was wonderful and assisted.

Rating:

5.0

Great staff and amazing customer service even with the high volume of customers coming it. Solid team at this store!

Rating:

5.0

the stuff was very friendly, rly liked that one

Rating:

5.0

N/A

Rating:

5.0

Was there for many years storing materials for my construction business but relocated out of town early last year. Very appreciative of the service I received there as well as the convenience it afforded me to come in and out from my home nearby and be headed to the next job quickly. Thank you! Chris Overstreet

Rating:

1.0

High turnover rate for all employees, went through 3 managers, multiple times I had to file insurance claims due to the rats. Even after moving to a smaller unit I was told the rat problem was being taken care of. When I went to move my stuff out because you decided to raise my rent again I found rat feces all over my stuff. Would never recommend uhaul to my worst enemy.

Rating:

5.0

Thank you so much 😊 for your help .

Rating:

5.0

Walk in

Rating:

5.0

Everyone at this location was so helpful

Rating:

1.0

Los muebles estaban comidos por ratones y todos dañados!

Rating:

1.0

I had rats 🐀 in my storage unit and then was doubted after showing Josh (store mgr) the pictures of the feces and chewed up boxes. They are understaffed and the facility is not clean.

Rating:

1.0

Rat infested units. I paid you guys 160 dollars a month for two units to store my belongings just to have it peed on and have rats defecate all over my belongings. I had to throw away 50 percent of my things because of the urine and poop, it was in totes, boxes, trash bags and on some irreplaceable items such as my dinning room table that was left behind from my late father. A couch that belonged to my father had to be thrown away and some clothing and bedding and much much more. Absolutely disgusting and absolutely devastating. It is unsanitary to allow people to store their belongings there and it’s very unprofessional to take their money while allowing such a infestation.

Rating:

5.0

Joshua Cunningham was helpful and professional.

Rating:

1.0

The customer service was EXCELLENT, However the actual storage was disgusting. I found a DEAD RAT in one of my boxes & RAT Droppings covered the floor of the storage.

Rating:

5.0

Great place to keep your items safe and secure. Very friendly and helpful staff.

Rating:

5.0

Staff was great but I had problems with the padlock to get in the storage. Other than that everything was fine 5 *****

Rating:

1.0

Need to spray insecticide due to roaches & crickets . Other than that pretty good

Rating:

4.0

They had 2 men that provided there help to unload our uhaul! It was a true blessing 🙌

Rating:

5.0

The staff at this facility went out of their way to be accommodating, kind and courteous. I was blown away at how helpful they were. I was moving by myself and really couldn’t have done it without their help and support. I have had difficulty with the main Uhaul call center employees before but the employees at this location are spectacular. Thank you so much.

Rating:

3.0

I tell to the personal I need to put some sofa and tables and I do it but I swear it was more big

Rating:

2.0

They roped me off so many times. I see why they make the money they do. Cause I am not the only one that’s said this.

Rating:

2.0

Rats chewed through a lot of our things. Pooped and smeared residue everywhere.

Rating:

3.0

Only one person was helpful and I unfortunately didn’t get his name.

Rating:

2.0

Poor communication from staff. Fairly surly. The unit I rented had a broken roll up door and they had no way to fix it and no place to put my stuff. So it's just sitting there with a broken door. Feels good.

Rating:

4.0

Gratefully I had several calls from the office to let me know I incorrectly locked my unit. We so appreciated that. Loved the client relationship.

Rating:

4.0

Everything was fine except the moment that you guys keep spamming me with your messages and email about leaving a review. This is so f**king annoying. Restaurants often offer a coupon or a 10$ discount for a review, u-haul doesn't offer anything. Please stop spamming people with reviews. Spamming definitely minus 100 starts I could tolerate this, if there was a refund if I don't use a full month. For example, I used u haul storage for only a week but paid for a whole month!

Rating:

5.0

Personnel there were experts and very helpful. Great place.

Rating:

1.0

Waited an hour to get my storage unit, though already booked, the system wouldn’t access. 3 people working there tried helping (workers were kind), but none could figure out how to give me access to the storage unit I had previously booked, while my movers sat outside waiting for me (and I paid them by the hour). Then when I got to the 10 mins before closing, unit it was not climate controlled, floors dirty, super hot and rat traps inside the unit. DISGUSTING AND DISAPPOINTING! Because of the time at night had no other choice but to use it or have to pay movers again the next day and find a different storage facility. Went back to the front desk where employees were to get the climate controlled unit I had booked, they said none were available larger than 5’ and there was no elevator access or ground level access. My things are currently sitting in over 100 degree weather, I paid $100 of movers time waiting to get access to the unit and I am absolutely LIVID my things are sitting in this heat. Getting things out as soon as possible and NEVER using Uhaul again or recommending. HORRIBLE EXPERIENCE

Rating:

3.0

I thought I would get a key fob so I don’t have to get out of my car and go to the card reader for access to the gate. Last time I rented a storage room here I didn’t have to leave my car to get the gate opened.

Rating:

5.0

I love the location on research Blvd in Austin, Texas. They are also so nice and helpful.

Rating:

1.0

N/A

Rating:

1.0

Terrible experience, I was locked out from my storage after my move in, around 8pm I came to unload my truck and no one over the phone in customer service was able to help me. This girl Diana from customer service was extremely rude and did not even want to listen to me and my issue, she was trying to shrug me off with an excuse that it’s storage closing hours. No one was available to unlock it for me. I do not understand what was the issue. Na apologize received, no compensation received, everybody acts like this is the best customer service they can provide.

Rating:

1.0

I ask staff to auto renew my storage fee monthly, but they do not.

Rating:

5.0

Erika at the front desk was great and super efficient!

Rating:

2.0

The lady that worked on 3/6/22 did not offer me the correct unit for a 1 bedroom. Had to go in the office several times to switch units because she had no clue about the size unit needed. She gave me small units. Went to different employee and ask for a unit that I could fit a large couch , queen bed. 2 TVs , boxes and so on in order for them to have an clear understanding of a unit that is big enough for a 1 bedroom. Then I paid for a dolly and it wasn't in the truck. Had to move all my things without a dolly from upstairs. Worst experience I've ever had at Uhaul.

Rating:

1.0

We closed out because our unit was broken into and vandalized. The place is not secure-there are no cameras or monitoring

Rating:

2.0

Door to my storage building was locked and had to wait 20 minutes for someone in the office to come unlock it. This was during access hours and the building should not have been locked. There are always long lines in the office and it moves very slowly.

Rating:

4.0

Answer to Q#4 - Most times yes, sometimes no. Most interactions have been friendly. But one person gets stressed when it's busy and you can tell in their answers, attitude, and tone of voice. A deep breath and a smile before responding will help.

Rating:

5.0

Easy to sign up and immediately use my unit

Rating:

5.0

Tommy at the front counter is a real swell guy. I got the impression that he could take care of anything I need with no hesitation. Great facility!

Rating:

5.0

I really enjoyed my experience with this Uhaul location. As soon as I walked in the door, I was greeted immediately. Even though the employees were with guests, they acknowledged my presence immediately. I was greeted by Junior. He was attentive to my needs & answered all of my questions. He took the time to explain everything so that I understood what I was responsible to do. I felt like a valued customer throughout my experience. I would definitely recommend this location to a friend or family member. The facility is well taken care of. Even the restrooms were clean. Thank you for clean restrooms!

Rating:

5.0

Everyone did a great job

Rating:

2.0

Staff are very nice! Storage unit is old, levers rusty. Rat trap within unit. When moving in a commercial truck was parking in front of many unites, washing out the truck back. H/M was the company. They moved the truck after a short wait but left puddles of water in front of our unit. So, we ended up tracking mud and extra dirt into the unit, needlessly. they should wash their truck elsewhere.

Rating:

5.0

Always a great staff. Ready to help and go the extra mile.

Rating:

1.0

Storage had a rat problem. All my furniture had rat droppings and rad urine on them.

Rating:

5.0

I've always enjoyed using UHaul and this was no exception.

Rating:

5.0

I've always liked the UHaul staff at this location. They've always been helpful at winnowing through the options for storage, trucks, car carriers, and the cost for it all.

Rating:

2.0

I got stuck inside your gate, I didn’t receive an email or text about my storage contract. No one was around to get assistance.

Rating:

5.0

Thank you for striving to help me and making the task of moving a success.

Rating:

5.0

The general manager helped us park our fifth wheel in storage. He was over the top helpful and friendly. Thanks to him again.

Rating:

5.0

Such wonderful staff. They were so helpful. It was a pleasant and easy experience, and very affordable. I will use this facility again!

Rating:

1.0

Customer service sucks and lied about pricing promised one price when got there was 20$ more very unprofessional!!!!

Rating:

1.0

Two break-ins in two weeks. No camera footage, and no additional security. No leads as to the culprit. Not secure, massive gaps in protection and locks were pointless as the latches are flimsy and we're simply broken off instead.

Rating:

4.0

I was told that it was a five day rental and was quite surprised to see I was charged for two additional days. I returned the trailer on Monday morning and had I know that I would be charged $88 for two days I would have made other arrangements to unload on Monday. I also rented a storage unit and when I went to unload the unit had been vandalized so had to wait for a U-Haul person to repair the three walls that had holes in them. So waiting for that cost me extra. Smh.

Rating:

5.0

I was worried about doing everything online but the process was easy!

Rating:

3.0

I had out door storage and there was a problem with crickets a lot of dead crickets that I had to clean out of the storage I rented. I was not happy about that, but other than that it was a good experience.

Rating:

4.0

In going through the boxes that I have moved out, I am noticing water damage on a high percentage of them. Not sure if it was from last years winter freeze or what. I did notice a broken board near the ceiling. Looks like I am going to lose at least 50% of the things that I had stored. Management is great and the facility is easily accessible. Facility is in a good location and is well lit at night. I am a bit disappointed though that there are no dumpsters at the facility.

Rating:

5.0

The best storage facility and staff by far. Everyone was so friendly and professional. Getting my storage was a simple and quick process. Staff was so helpful in making sure I had what I needed.Check in was so smooth. As soon as your drop off your truck/trailer they’re there to receive it. They inspect and deep clean them right away for next customers. Very very professional staff.

Rating:

3.0

It’s hard to cancel any pre-existing orders like when you upgrade storage. It’s difficult to get in touch with anyone at the actual storage unit, via email and telephone.

Rating:

5.0

The folks at this facility were top notch, and we would consider using them again for storage, or any other rental needs.

Rating:

4.0

.

Rating:

3.0

Everything went smooth until i returned the truck ..the women with green hair was very rude ! Unacceptable attitude to have with customers .

Rating:

5.0

Alysia Jenkins is one of your most excellent employees, very courteous and helpful, maximum raise! :-)

Rating:

5.0

The customer service was immaculate! Thank you for very being so helping with each of my moves and recommending proper size unit with great budget. The manager was also kind and offered us cool beverage after long move during hot weather.

Rating:

5.0

I had a last minute eye emergency that caused us to cancel the 26ft truck but we still needed the storage room. Not only was the phone staff helpful w the change of plans, the on-site person was so kind and also helpful. Five stars all day long! This is 2 weekends/rentals in a row of great service. Well done.

Rating:

5.0

I don't understand why there is a limit as to when I can go to the secured location. When I initially rented i couldn't get there with my first load to store while the facility was open (the office), but came back before the secure area closed the unit they assigned me had a lock on it. The next morning the worker was awesome and helped assign a new unit. I work late so, the timing for the secured units was difficult to work with. It would be nice if it were 24 hours, there are cameras to assist so I don't know why this cannot be an option.

Rating:

2.0

My experience at the facility was great and good customer service. However, I needed follow-up on closing my untit and could not reach someone or get someone to call back after several tries....very frustrating.

Rating:

5.0

Excelente

Rating:

5.0

We received outstanding help at the front desk and with our stage unit! 11/10 experience

Rating:

2.0

I moved from another facility sight unseen because of the website pics and the prices. I was able to order the storage unit online. NO WHERE on the site did it say I would have to wait 30+ minutes to have the unit made ready upon arrival. NO WHERE when making the reservation for the unit did it show a photo pf the actual unit. I was HIGHLY disappointed. The staff is miserable, unfriendly, and has zero idea on how to staff properly or communicate with customers. From the initial signing of the paperwork and getting the card access thingy to the final call to confirm I had a zero balance and was moved out, this location is subpar. I've been inside the office 6 times total and every time there was a line of customers, no one greeting people, and staff unhappy. Once an employee (with a neon green and blue wig on) was cussing in the store to another employee. Its the closest Uhaul for rentals for our company so we will keep coming back for that... Unless we find another moving truck place but the storage lasted less than a month and we moved it out. It was not good.

Rating:

3.0

The manager was nice

Rating:

1.0

i rented a unit f48 from a store in austin, i just shipped items via uhaul to boston, first the box was late to be picked up. still not in boston, and when the box left facility in austin, i had one item left in storage, they charged me rent for june and thru away my stuff in unit, no call . nothing. so i paid rent for the month for nothing, no call to see if i was still using my storage, i need a reason. thanks wesley williams

Rating:

5.0

Have used U-Haul at 12611 Research Blvd in Austin several times for several moving and storage needs the past five years and they have always been professional and helpful. Highly recommend this location and manager Lisa Mitchell and staff.

Rating:

3.0

I requested a facility between Rutledge and downtown, yet they reserved a unit way north?? Surly there was one available closer to where I requested.

Rating:

3.0

Understaffed I waited for an hour on the phone

Rating:

2.0

I had a break-in into my unit less than a month moving in. There were some glaring security flaws such as a bent gate and less-than-secure access door. And there are other ways an intruder can still come in if the Staff could walk around the perimeter.

Rating:

5.0

I love the facility and the gate and extensive security cameras , but AM NOT happy at all with the access hours at this facility. Just rented two units and more than likely won’t be staying very long due to the access hours. Web site boast 24 hr access but when you get there you find out your restricted to the times you have access to your units.

Rating:

5.0

We haven’t rented a local storage unit in 30 years and could not believe how quick and easy U-Haul makes the process. Also easy in, easy out, they provide the lock, and the units are amazing and cheap! So glad we found them!

Rating:

3.0

I went to my unit 24 hours after signing the paperwork and there was a little green lock on my unit. Mean while I have a truck full off stuff to put in my unit, it’s getting dark and I have to deal with a lock on my unit the first day I signed the contract. Not cool, not convenient. Good thing I’m a contractor and had the tools to remove what shouldn’t have been there in the first place. Let me know why that lock was put on there please. Thank you corey

Rating:

5.0

Your staff that was working that day, are friendly and very helpful. Thanks!

Rating:

5.0

This store is awesome! All the staff super friendly and helpful. Mrs. Lisa is awesome.

Rating:

5.0

👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

Rating:

2.0

Never pick up phone and has trash all over too

Rating:

5.0

Your service is great. It is simply my need for your service went away. And in tough times that was an easy expense to trim.

Rating:

5.0

Lisa and her team are always helpful and courteous. I have used this facility for storage and u-haul rentals for the past year. I couldn't be happier with the services provided.

Rating:

4.0

On busy weekends, it would be useful to have more people working. I was there on a Saturday, and there was a long line and only 3 employees at the entire facility. The line was frustratingly slow, especially for folks who did everything online and only needed to pickup a key, etc.

Rating:

1.0

I put my belongings in storage because I had no room in my temporary residence. When I went to pick up my belongings on the day I was moving to my permanent residence, many of my boxes had gotten wet and there was evidence of rodent droppings as well as insects inside boxes that had gotten wet. I had to come back three times to go through and salvage what I could, transfer to other boxes, spray for insects to ensure I did not transfer to my new home. I ended up throwing out four large trash bags of my things that were in questionable condition. To ensure I was not bringing insects into my new home, I had to place the boxes I did keep and transfer to new boxes, in my garage and use an insect fogger 3 different times until there was no sign of insects. I was a loyal customer but would never use this location to store anything ever again.

Rating:

5.0