Stopped for gas 1 & 1/2 hours into trip and found drivers tire strap completely un-strapped and stuck under the tire. The tire had "walked" out of the dolly well and had inched toward the front of the dolly. Had I not caught this at 1 & 1/2 hours into trip of an 8 hour drive, who knows how this could have ended up in terms of damage to my car!
Barb DCustomer Reviews for U-Haul Moving & Storage at Rio Rancho
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service
KEN WTim, JD, Racer, Catherine, Charlene, Chris and Braden were all excellent!
Andrew CThis facility is always above and beyond!
James M | Overall ExperienceYou people used "The bait and switch on my rental contract". I came into the store on Monday, 3/25 and received a quote of $385 for 4 days and 750 miles. I arrived on 4/2 to pick up the van and was told that it would cost $475, an increase of 30%. This was my first and last time dealing with you fucking assholes and I hope you feel good about stealing a $100 from my 93 year old mother.
michael pEveryone was helpful and nice. Weird to have to have my picture taken though..? Also truck was on 1/4 tank of gas and they said return it 1/4, so no biggie. But inconvenient to have to go get gas in it when we were just wanting to get busy loading the truck. All in all, great price, great staff, friendly and helpful. Very pleased!
Marsha MOverall great experience!
leonard rThe staff was extremely nice.
Brian HJD was awesome. Great comms. He ordered my Stealth Hitch, then called when it came in to make appt for install. On install day he had it done in only a couple of hours. Great experience all around. Love the Stealth hitch! Can’t see the crossbar when receiver is out.
Gregory FThey were perfect!
rick dWell done!
John FCatharine was affable and outgoing. a perfect representative for your company
tim kStaff was awesome and the facility made drop off easy.
William HStaff was very friendly, attentive, communicated well, inquired about our needs, were timely and worked well together. They seemed happy to be helping people. It was a great experience.
Melissa CThank you for helping me store things and move.
MARJORIE M | First ImpressionsWell there’s really nothing to change you have great customer service,friendly staff.
CARLOS SSame great service at this location.
ronald dHaving just moved to area I will definitely use this location for any services I may need in the future. Super friendly and helpful
Raul CThe contract booked online stated that a person can use either a credit card or a debit card with a credit card symbol. When I got there, the clerk told me it was cc ONLY for NM. He did work out a solution for me, but if the contract states debit card with a credit card symbol, that should be honored at the store.
Joe PThis location is awesome, they go the next step to help their customers! I've used them multiple times without any issues. I would recommend to anyone moving in the Rio Rancho area.
Evan MVery nice and helpful people and equipment. Definitely will recommend
jim gGreat customer service.
JOHN ZThe staff was amazing. I am a disabled vet and the help I received to change out my fuse was invaluable. I cannot express enough how much I appreciated the kindness and grace I received. It saved me a trip to get the car fixed and kept my travel plans intact. I would go back to this shop every time.
Angela DNo complaints Good customer service
chad vI wouldn’t recommend uhaul at all because my rental experience was terrible. It was the online reservation that was terrible not this location. My truck was not was I requested. The dolly and blankets were at a different location. The whole experience was terrible.
Leslie MNothing everything good
Pam CI’ve used this location several times and they’re always fantastic.
Daemon DNothing-Keep both the gentlemen at the store who were nice and friendly. Explained every little detail very clearly (Crystal!!). I will certainly rent again from this location because of the cutomer service and care. Thanks for employing them.
Kalaiappan CFast service both when I went to pick up trailer and when I dropped it off it was fast efficient and overall great.
nathaniel tGreat customer service I experienced.
Yvonne MI have known the staff for 4 years and always a great experience
russle p | First ImpressionsVery helpful, knowledgeable and friendly service. Highly recommend.
Julie RPerfect customer service. Thanks
aubrey MGreat service very professional and polite
Scott AI got there right before closing, and both employees were friendly and helpful
dave d | First ImpressionsThank you for your time and help Andrew.
Janet SGreat experience The rental rep was exceptional. Christopher was the reps. name. The truck ran great.
Lawrence MNice service.
Vera NAndrew was amazing and extremely helpful in facilitating my rental. Nothing but good things to say..
Russ BEveryone was very helpful and friendly!
Jennifer F | First ImpressionsTotally satisfied.
Edgar MBest of the best
Hiram HGreat folks to work with as they are friendly and helpful. Always offering to help with your purchases and accommodating when renting or returning equipment. Highly recommend doing business with this location.
Harold SNot happy with my overall experience
joshua sKnow it is company policy but not being able to use debit/credit card to reserve pickup frustrated me as I don’t use credit cards for daily expenses. Was not the staff but company that I was upset with. Found old credit card was able to complete transaction. Will. It be renting a pickup from you again.
Thomas GI only wish I could get 24 hour access to my unit. I had it before when Chellsee was manager. This facility is always well maintained and the staff are always excellent.
James M | First ImpressionsAndrew, was Great!!! very pleasant, courteous, informative, and very helpful! made me feel comfortable, and very good people skills, Knowledgeable! Thank You!!!
kathleen b | First ImpressionsNA
Steven MFriendly, knowledgeable staff who provided quick, efficient customer service. Much appreciated after a hectic week! Many thanks!
Tom BService was very good, and very helpful. However, if looking fo a place for improvement.....on my first visit , there wasn't anyone at the counter ....i had to come back again an hour later to find someone to help me.
GRAHAM Ayou equipment and people did another great job.
James CChristopher and the new store manager were great. They're extremely helpful and very knowledgeable. Christopher goes out of his way to make sure people are 200% satisfied.
Steven SQuick and easy drop off.
Robert RFast and friendly staff!
Gloria OVery friendly and helpful!
Shannon MThe staff is great. The process is quick.
MANUEL HSmooth from start to finish. Thank you.
Freddie JYour facility met all of my needs. The staff was courteous and knowledgeable. A good experience.
Karen S | Overall ExperienceStorage unit worked well for me. The location was very convenient and the staff was polite and very helpful. I would recommend this location to all who need temporary storage. This was the best service I had ever had. Thanks U Haul.
robert M | Overall ExperienceGreat customer service, clean, efficient !
Michael G | First ImpressionsThis storage was great. I can’t say when good things about it. I issues or problems.
RONALD A | Overall ExperienceSuperior customer service from the start. The manager was thoroughly helpful every step of the way. Another team member gave directions over the phone to assist us finding location when we were lost. I recommend this location for your moving truck or storage, top notch facility!
geoffrey h | First ImpressionsYou guys were great! Sorry about the delay with the keys. Totally my bad. 5 stars all around!
Michael C | Overall ExperienceThe locking mechanism was not well designed and cumbersome to use.
Auttem F | Overall ExperienceChelsea was extremely helpful and accommodating to our situation, she allowed us an extra day to return our trailer free of charge, Carlos was very friendly and courteous. Excellent service and clean storage units. I would return to this Uhaul location for my moving and storage needs.
Olivia L | First ImpressionsExactly what we needed. No complaints to be had Helpful and friendly staff.
Levi A | Overall ExperienceI cannot say enough good things about this location. Everything and everyone there is superb!
Lydia H | First ImpressionsThis facility has a very welcoming, helpful, and friendly staff. We highly recommend.
Colleen J | First ImpressionsWe had to move from a larger facility to a smaller Locker, and they made it effortless. We’ve dealt with you before we had to move to another facility to get to larger buildings. Every time we’ve had to move our go to one order close one out it has been very convenient and professional. I’ve already got my granddaughter to have a locker close to us. So I’m already recommending for you. Thank you for all your concern kindness and care. Denise McTammany.
denise m | Overall ExperienceWrong storage unit, also rodent infestation. Unit smelled like urine.
Cristina P | First ImpressionsVery friendly place. Everyone was very accommodating!
Cathie R | Overall ExperienceOutstanding staff and facility. I could not have been happier with my Rio Rancho Uhaul experience. I'd recommend this location to everyone I know, and I'll keep them in mind if I am in the area again.
James M | Overall ExperienceFrom my initial contact in Arizona to my last day using the storage facility, the staff was always courteous and helpful.
Earlene P | Overall ExperienceVery well trained staff that were friendly and helpful
Ruth H | Overall ExperienceThis is the best place I've ever used for storage and all my U-Haul service. The staff here is absolutely wonderful 💯.
Wilma G | Overall ExperienceStephen is the man! Great guy and very helpful
cherri w | Overall ExperienceToo many trucks parked in front of the storage units.
art c | Overall ExperienceSome planning done through computer, some in person, some by phone - too many loose end with each process. For example, “If I had completed my checkin to the storage facility online, I wouldn’t have been charged for a lock.” (I had a lock.) I was told on the phone to complete my checkin online ONLY if I wo7ld be arriving after closing. A lock would be provided.
Earlene P | First ImpressionsMost friendly staff I’ve ever encountered!
Cathie R | First ImpressionsChelsea and her crew are wonderful very knowledgeable. They are great. Highly recommend.
Lee G | Overall ExperienceMy Uhaul team was super helpful and nice thank you 🙏🏼.
John G | Overall ExperienceStaff at was always pleasant and helpful.
karen c | Overall ExperienceAmazing staff. Outstanding customer service.
Michael D | Overall ExperienceMy storage had leaves and debris.
vera k | First ImpressionsSuper friendly and accommodating. Very refreshing.
Michael D | First ImpressionsAll the personnel were extremely helpful and knowledgeable — a great U-haul store!
William S | Overall ExperienceFriendly and helpful staff, reasonably priced storage units, and a very convenient location. A satisfied customer here.
BRIAN R | Overall ExperienceVery nice and friendly staff professional and respectful and very helpful
joshua b | First ImpressionsCould have used some lighting inside the unit.
Joe H | Overall ExperienceGeneral manager was super accommodating for our situation.
Brian E | Online Move InThis location has a great staff. The store manager Chelsie is always friendly and very hands on. All issues I've had over the years were resolved very quickly. I highly recommend this location just because of the service ice received here.
Lois B | Overall ExperienceI have no complaint with the staffing at all but I’m so disappointed that my stored items are not more protected. I visited the unit and could not believe the amount of dust/dirt that covered all my belonging. Any electronic have to be destroyed and I can’t imagine how I’m gonna get all the dirt out of my leather sofas and I’m paying $200 a month to store these items! Seems that Uhaul should be able to add more of something to keep the elements out. Im just sick about it!
KIMBERELY k | First ImpressionsGreat
Elizabeth W | First ImpressionsWe had a great experience using the storage unit for two months at this location! The facility was very clean and the staff was very friendly and helpful. Will definitely consider this location for our storage needs in the future!
mariah s | Overall ExperienceGreat customer service. They were very helpful and did everything they could to help.
jasmine b | First ImpressionsWas very pleased with services
shelly c | First ImpressionsThis location was excellent they helped out after the location off of atrisco was rude and very unhelpful. I had just finished doing a almost 10 hour drive from Dallas to Albuquerque. I arrived at the Atrisco location to do my free 30 day storage I had previously reserved. I was greeted by a man who looked like I had disturbed him from some administrative task he was working on. I told him I was there to rent a storage he asked how big was the truck I was in I said 15ft. The man then said I only have one 10x10 left and at that time I said I have a reservation already he said ok and pulled up my info and said it was going to be $146 for the storage. I then asked what happened to the 30 day free I was told I would receive. He then went to tell me that it was at his discretion to do that when he is over 90% occupation. I asked how is that even fair when this was offered to begin with this is like a bait and switch there is nothing anywhere saying that this was a discretionary option. The guy said this is what he was told he could do by his manager. The guy then asked what are you going to do and I said I would just go somewhere else. I called the call center number and after waiting on hold for about 30 minutes they were able to direct me to a location further down the road that helped. I hope the other guy gets a new attitude and learns how to better take care of his customers like the lady at the Rio Rancho location. I also suggest if U-Haul is going to allow bait and switch tactics for their storage units that they put it in writing somewhere.
Joe H | First ImpressionsVery well managed would recommend to everyone!!!
EDWARD J | Overall ExperienceOnly problem is the sand that blows under the door and into the unit.
sheryl r | Overall ExperienceA very friendly and professionally run office.
William S | First ImpressionsChelsea is an asset to the company. She has great customer service and runs her business phenomenally.
FAITH M | Overall ExperienceThe staff was friendly, professional and tried to accommodate every need. CONCERN: The computer system was slow and continually faulting or slow to respond. Highly recommend that the U-Haul company provide a more efficient system to their dealers. Experienced this with all four of the locations I worked with in the last 14 to 15 months.
WESLEY S | First ImpressionsVery courteous friendly knowledgeable staff and I'm very clean facility
Richard J | First ImpressionsThe facility is very clean, however he ice buildup at the entrance to the storage unit was hazardous, especially while carrying boxes.
Michael A | First ImpressionsEverything was great. They went above and beyond to help us unload into the storage. Thank you!
Tammy O | First ImpressionsWhen we 1st moved back to Rio Rancho back in September we were faced with a few issues concerning Uhaul. But Racer who works there quickly and effectively solved the problem and more than made up for it. We were very pleased with not only Racer but the whole staff at Uhaul. Thanks for everything! We give you guys a 5 star rating ND 2 thumbs up 👍 👏. Merry Christmas and a a Happy New Year.
WADE P | Overall ExperienceThe staff were always very helpful and super nice. I appreciated the fact that you were open 7 days a week.
Clint W | Overall ExperienceChelsea was very helpful and friendly.
SHEREE V | First ImpressionsDebbie is excellent.
sheryl r | First ImpressionsFront desk staff is lovely and its clear they all work hard
Casandra P | First ImpressionsStaff was always friendly and helpful. Very competent in their duties.
karl t | Overall ExperienceThe woman who assisted me was particularly friendly and helpful.
Kat B | First ImpressionsThe staff was very helpful and understanding of my needs during my move. They went above and beyond to assist me during that time, Highly recommend the service. Thank you
Corrado R | Overall ExperienceNever had any issues with storage and everyone was super friendly!
Dana H | Overall ExperienceLighting inside the storage unit would be most helpful.
Wayne H | Overall ExperienceDebbie was very helpful and knowledgeable and gave excellent attention and customer service
Jeffrey K | Overall ExperienceThe entire staff was very helpful and easy to speak with. Thank you!
JEFF A | Overall ExperienceIdiots working there, including the manager. We reserved a 5x5x10 spot, went in and took 20 minutes to complete the required documentation and had to give it to the guy Rey. No idea what he typed into the computer the first time. Then we go to our assigned unit and it has a lock on it. I call the office and the manager ask me if I was behind on my payments????From paying you the monthly fee and a lock until I drove to the unit somehow I got behind???100% idiots and I know there are smarter people at home drawing Biden’s unemployment checks so you don’t have a lot of choice for smart people
Kenneth B | First ImpressionsThank you for supporting our BSA Scouts Troop 417
OSCAR S | First ImpressionsGreat experience
FRY S | First Impressionsmisleading 5x10x12 where 12 foot is the height. whocan stack to 12 foot? also had a mouse trap device in the unit which was gross
linda v | Overall ExperienceDebbie and Chelsee were the best customer service we have ever had. So kind and helpful in every way. Hang onto these 2 incredible ladies.They both are smart and hard working. 💪Made it so easy for us! Thank you!!
kimberly c | First ImpressionsCustomer service was great! Friendly staff!!
Travis S | Overall ExperienceCould not ask for anything better.
John M | Overall ExperienceExcellent security - plus Clean - plus limited access - plus Turned unit in with the major amount of month left - no refund - super major minus when I had rented for over a year. Takes overall rating way down and I will relate that to anyone needing storage - could have been excellent.
Ellis W | Overall ExperienceAll I gotta say is the staff has gone above and beyond to help me although I couldn't pay for my storage they still went above and BEYOND they were kind enough to ask the people who bought my storage when it got auctioned if they could return my baby pictures and important papers and they did. THANK YOU YOU ALL ESPECIALLY THE UHAUL STAFF & GOD BLESS.
julisa g | Overall ExperienceIt was very stressful using uhaul for our move. Wouldn't recommend
Pamela E | First Impressionsvery pleased!!!
kathleen b | Overall ExperienceWe stored our items here for 7 months and was very impressed with this facility. The staff were all very helpful and friendly from the time we moved in, until the time we moved everything out. Best storage facility we ever used. We will definitely come back if we need to store our stuff again.I did not get the names of everyone who helped us, but everyone we met were exceptional.
Louise C | Overall ExperienceOnly problem we had was it wouldn't let us upload pictures to check out via the uhaul app. This meant we couldn't do contact- less check out, but the employee in the office who helped us was friendly and very helpful.
Kam B | Overall ExperienceDon’t know the name of the kid that helped us but he was freaking awesome
Joseph P | First ImpressionsI didn’t realize when i rented the new unit, that it was in the back. The guy who helped me Nathan, really wasn’t helpful as in regards to many different things, the GM there is fantastic. If I have to deal with again, ill wait till I talk to the GM to move me in.
Marc S | Online Move InVery friendly staff and easy to get in and out to sort things. Great added bonus to moving, it helps ease the transfer from one home to another with the storage space.
Esther B | Overall Experiencegreat, everything great.
Esther B | First ImpressionsDidn’t want to give me a break when I was laid off so I moved to a cheaper storage
joseph s | Overall ExperienceGreat experience no complaints very professional and helpful ...I like the fact that I was Acknowledged and that I would be tended to shortly. Manager on duty was hands-on tending to customers and making sure the staff was well-informed. When the manager did not have an answer she was ready to get one from other resources whether it be on her computer or on the phone. That was by definition A leader taking charge helping her staff as well as the customers. I also have to mention the woman tending to the storage area, every time I was there she was always busy cleaning and just being pleasant to the customers . U-Haul is very fortunate.
Richard F | Overall ExperienceChelsea at U-Haul Moving & Storage at Rio Rancho was great. She went above and beyond to assist with our storage needs.
scott h | First ImpressionsThis facility is clean, well stocked with products needed, the staff are helpful and friendly, and it is very secure.
Alicia F | Overall ExperienceGreat customer service!
AARON R | Overall ExperienceVery well run gived MISS Chelsie manager a raise
ruth h | Overall ExperienceDid not like being forced Dolly and pads because they were in the entrance of the truck. Also did not like that I had to buy a new kind of lock because my big Master Lock was not good enough because it wasn't round. I also one week before picking up my truck had to change sizes I called the 800 number and was told no problem upon arriving to pick up my truck I was told that I could not have the larger truck for the date needed. I had to either take the smaller truck for date scheduled or return bigger truck early basically take it or leave it. 800 number need to communicate with local staff.
Michael V | First ImpressionsThe GM made it very easy to move in. The guy who was on was also very helpful
Corrado R | First ImpressionsHelpful employees.
Vicki J | First ImpressionsVery satisfied with facility.
Robert F | Overall ExperienceAlways helpful!
RICHARD H | Overall ExperienceGreat service fast and friendly
cory t | First ImpressionsThanks!
Amanda P | Overall ExperienceOk
terry o | Overall ExperienceThe best uhaul facility I have ever used. Staff is friendly and helpful, storage units are clean and fairly priced. Would highly recommend this location.
Cindy L | Overall ExperienceVery pleased with the facility.
Eric S | Overall ExperienceStaff was great and the facility was very clean. Units were in great shape.
Joshua M | Overall ExperienceThe General Manager, Chellsie Lucier, is a Very Knowledgeable, Professional, and Caring Manager who ensures all Customers Concerns are taken care of. The Facility was Very Clean and Organized.
Tobias B | First ImpressionsFriendly and helpful
Celia P | Overall ExperienceGreat service
PAUL B | First ImpressionsWonderful Experience!!!
Daniel W | First ImpressionsThis storage helped and ensure my stuff was safe I used them for a year. Thank you U haul.
terri k | Overall ExperienceAlways have a good experience when using them!! All there very friendly and courteous.
Christine F | Overall ExperienceThe staff was very helpful and attentive And the process was incredibly smooth and efficient. I had one issue with the online and email rent notifications that was avoidable but otherwise no issues.
Miguel L | Overall ExperienceWish you had a veteran appreciation
terry o | First ImpressionsWas just right for our storage needs.
nancy d | Overall ExperienceThey are always awesome....would definitely recommend!!
karen l | Overall ExperienceExcellent service, freindly staff very pleased
Thomas N | Overall ExperienceEasy and affordable
Miguel L | First ImpressionsNa
Kirk H | Overall ExperienceThanks!
scott m | Overall ExperienceVery pleased with service!
belda a | Overall ExperienceThis was a very nice and well maintained storage facility! The staff was great and helpful!
john g | Overall ExperienceStaff was very friendly and accommodating to our needs. Very reasonable rates and no concerns with security of our valuables.
Aaron V | Overall ExperienceA quick and smooth process. Friendly and efficient staff. Clean storage unit. Very happy with our choice of facility
Sean R | First ImpressionsResponsibility to load vehicle on the auto hauler was trust upon me they didn’t want to be liable??? Was penalized for drop off at wrong location I clearly told them where I was going. Not good!
JOSEPH H | First ImpressionsGreat customer service, very friendly and helpful staff.
alfred p | Overall ExperienceEfficient place would recommend
Jon C | Overall Experiencevery helpful and friendly
Cindy H | Overall ExperienceI needed storage until I could find a place to live and they had many selections that suited my needs. Thanks U-Haul!
alfred p | First Impressionsthe staff was very helpful and the unit was clean.
alyssa m | Overall Experiencevery friendly and effecient
Cindy H | First ImpressionsThe young lady that helped me was very sweet and pleasant to work with, everything went well. Thanks Rich
Rich R | First ImpressionsStaff was very friendly.
ELSIE B | Overall ExperienceThe staff at this facility were always sweet and helpful. Really far above average customer service. The facility was clean, safe, and well lit. Quite satisfied.
elizabeth w | Overall ExperienceI'm not just saying this.....the staff was really friendly, helpful and professional. George Maxwell
Geroge M | Overall ExperienceGreat staff! 😊 Thank you!
Wayne H | ReservationAwesome customer service!
ronald m | ReservationCustomer service seems like a lost art, but not here. These people rock! They have the best people working at U-Haul! Hands down.
Mary G | Overall ExperienceGood place
Jeffrey M | Overall ExperienceAll was good.
Jeffrey M | ReservationStaff was professional and courteous. They were great!
Janice B | ReservationGood people and very professional. Highly recommend both storage and truck rental from this location!
Joe J | Overall ExperienceNice place. Never had any problems.
Gregory M | Overall ExperienceIt was a great experience. Very helpful and friendly staff!
Jennifer B | ReservationHighly responsive and efficient. Professional and courteous.
Frank S | Reservationno comment.
matt w | Overall ExperienceAs Marked above==EXCELLENT
Walter F | Overall ExperienceCourtney (?) gave me a courtesy reminder call 48 hours ahead of the day and time I was due to pick up a truck and auto transport dollie, which was greatly appreciated!!
anna l | Overall Experiencegreat
Dominic G | ReservationThe manager Josh went above and beyond to help me out with anything I needed and his employees were exceptional also, I will recommend this U-Haul rental and storage unit to anyone ☺
Shelley S | Overall ExperienceNice place.
Justin W | Overall ExperienceVery attentive staff and super helpful!!
Steven R | Overall ExperienceStaff was helpful and unit was immediately available.
beatriz g | Overall ExperienceThank you for everything, the service is the best.
elizabeth a | Overall ExperienceI had this storage unit for 11 years. I moved to Phoenix in 2007 and didn't have room for a few things. The people at this Uhaul store were friendly and helpful, and always courteous!
GWENDOLYN B | Overall ExperienceVery clean facility. I would definitely use them again.
ann c | Overall ExperienceDid not realize it was not a sealed unit. Had sand all over everything in storage. Should have told customers about sand blowing in so you could cover all of what is stored.
James L | Overall ExperienceI rented a storage unit for several months and I was very impressed with the staff and the awesome facility. I have also rented trucks and vans several time and was extremely pleased each time!
kristina s | Overall ExperienceWe moved out on the morning of the 1sy pf May and the charged us for a full extra month. What a disgrace. It is unconscionable to charge us one months rent because we could not get out until the next
Tom/Judy H | Overall Experience.
pamela l | Overall Experience