Customer Reviews for U-Haul Moving & Storage at Route 1

Rating:

3.0

Difficult to get into the lot due to trucks & trailers parked all over. Staff ignored me initially and then told me “just put it in the drop box”.

Rating:

1.0

I arrived shortly after the store opened to pick up the trailer I had reserved six weeks earlier. At that time, there was only one employee (Jubilee) and the line was 4 deep. Around 9:30, another employee (Matt) showed up. The line was 6 deep at this point. He promptly disappeared for a little bit, before returning to tell Jubilee that he was going to go work on a project Karen had left for him. When the line realized that Matt had zero interest in helping to ameliorate the backlog, the people started turning surly. The hostility was palpable towards Matt and sympathetic towards Jubilee who was left stuck, through no apparent fault of her own, in a bad situation. It took me almost 50 minutes to get the trailer and that set me behind in my day -- which included travel to NY -- by an hour. And it was for no apparent reason other than Matt's failure to provide customer service or management's failure to staff the location with enough employees.

Rating:

5.0

Easy in, easy out, no issues, staff were helpful and efficient. I used this same location 2 years ago when I moved here, and returned for constantly great service. Cheers!!

Rating:

5.0

drop off after hours so cannot comment

Rating:

5.0

Although it was a bust Saturday pickup date, the pickup process was quick and easy overall. Trailer unit was clean and overall a very good experience.

Rating:

5.0

Staff was really helpful.

Rating:

2.0

Accurate Pricing upfront. I don't like liars, there are no levels of honesty...

Rating:

4.0

Very helpful staff.

Rating:

5.0

everything went great ! staff was great! worked out well for me wish you were open latertill 8oo pm i was right at 700 return due to traffic only

Rating:

5.0

Allow you to download pictures on the inspection site from your photo library.. Employees were super helpful and knowledgeable.

Rating:

5.0

Love Adrian! Great service always at this location.

Rating:

3.0

Dropped off rented trailer and kept getting texts asking if I needed to extend for 2 days after drop off. Apparently my trailer was never entered into system as being dropped off 2 days prior. Had to call and get it straightened out

Rating:

1.0

Honor a reservation

Rating:

1.0

worst experience ever-called and the person stating there was a 6x12 enclosed trailer(as a matter of fact said 2 available)-we got there and waited over an hour to hear the woman tell us -Sorry those are taken -Therefore had to go with an open trailer -overall felt like it took all morning to get this trailer-was told one price then at the end was more than quoted - the experience was horrible with obnoxious employee-never will I return again

Rating:

4.0

The truck was a little beat up but it did the job?

Rating:

5.0

Karen is very professional, and I always like renting from there because they are very efficient and attantive to customers needs.

Rating:

5.0

Great service. Thorough, timely and thoughtful. Well done.

Rating:

5.0

The employee that I dealt with 3 times was very patient with a first time renter. Very helpful. Unfortunately I did not write down her name but she worked the later shift on Saturday March 29th.

Rating:

5.0

Try to see how uhaul is care about you

Rating:

5.0

Nothing comes to mind.

Rating:

5.0

Employees at this location was very courteous and pleasant to deal with. Service with a smile and was ready to help as soon as I pulled into the lot. Thank you.

Rating:

1.0

I was mistreated, mocked, and prejudged. The received treatment was terrible, next time I need U-Hal services I will avoid this location at all costs.

Rating:

5.0

Adrian was super kind and very helpful. The experience would not have been the same without him.

Rating:

5.0

Excellent customer service

Rating:

1.0

To start I would retrain the manager there about customer service. Her attitude towards us was very unprofessional. It is not our fault U-Haul locations are understaffed. But to send us off with a truck that has less than 1/8 of fuel covered with snow/ice is unacceptable. When confronted she became contentious and rude. Do better U-Haul or at the very least retrain the few counter employees you have left.

Rating:

5.0

please review my contract i only had it till 1230 pm on sat 2/15/25 they billed me till 930pm i delivered 1230 pm should be 21 hour rental

Rating:

5.0

Just treat them like you treated me and I am sure they will say what a great product you offer to anyone who wants a great team and a great experience to use again and again.

Rating:

2.0

Show up to work

Rating:

4.0

Only one person working counter with several people waiting in line

Rating:

4.0

Locks to gain access to keys were difficult

Rating:

3.0

The trailer I reserved was not there and had to rent another one I could only do half of the job I got it for I needed one with a ramp and again the one I reserved wasn’t there it was nothing but a bad experience

Rating:

4.0

I had a truck w a broken horn. Created a dangerous situation. Please contact me to discuss. 508--828-8595. Jeff

Rating:

1.0

The staff was nonprofessional, rude, and borderline ignorant.

Rating:

5.0

I did not get the gentleman’s name . He made the experience very easy . Merry Christmas.

Rating:

4.0

The staff person was very polite, accommodating, and helpful. Clearly has good relationships with other customers. Would definitely return to this location.

Rating:

4.0

The young man who helped me went above and beyond. He treated a rude customer before me patiently and courteously. He had a bad truck and got a replacement for me quickly. He was pleasant thru the difficulties and I enjoyed our interaction.

Rating:

3.0

Frustration with the U-Haul App. Wish if the location changes for the pick up, the address in the app should change. Once I picked up the truck, everything went smoothly and the staff at the facility were wonderful.

Rating:

1.0

The door alarm was signaling door open, had to pull over and check them. They were all shot, but it kept going off the alarm, wouldn't open doors from the outside when picking up help. Had to open them from being inside the vehicle. Returned within an hour half and drove like 15 miles in total. Rented many of vehicles over the years for U-Haul but the first time I have ever experienced this. Disappointment

Rating:

4.0

Make sure everything running before delivery. But I was very satisfied.

Rating:

5.0

Nothing All was great !!

Rating:

3.0

Rented three two wheelers- got there they had none, yet new ones on the floor- never asked me if I'd like to buy one- customer service was lacking on the way back in - not enough people on hand to service the amount of people on site-

Rating:

5.0

Customer service was wonderful! The manager was friendly and helpful!

Rating:

2.0

The phone option for booking new reservations is pointless. There has been an error response, or no answer, for the last 14-16 months since I started renting here (which I do every couple months). Theres always a line, and never more than one person. Uhaul can DEFINITELY afford to staff their locations better, and provide better training. I've had 3 instances where the people in front of me had an issue, and the uhaul staff member had to call a number, and spend anywhere from 20-45 min walking them through assisting whatever customer issue is happening. While theres multiple people in line, waiting... and subsequently being late for their pick up because there's only one person at the counter. Riduculous. And all their trucks here are falling apart.

Rating:

5.0

everyone at this location super helpful. Second time I’ve used them for a move. Superb experience both times

Rating:

5.0

The girl at the front desk kinda had an attitude that did my paperwork. Everything was good. She seemed bothered to answer my questions when not knowing where the truck was I was using. The rest of the experience was dope. She has an attitude problem. For Sure

Rating:

4.0

The specific vehicle I requested and got a confirmation for was not available - dead battery. Was given a larger vehicle instead at same price. Was not contacted before arriving that the problem existed -should have been contacted

Rating:

5.0

The computer system wasn't working properly and caused a significant delay in our pick-up time. The staff were apologetic and helpful. The truck was clean and performed as expected.

Rating:

4.0

The technology for billing is a pain. The app. Too much effort to setup for a 3 hour rental.

Rating:

1.0

Twice happened to me over charged

Rating:

3.0

Elevator was not working Service was slow

Rating:

1.0

I had to go and get another storage facility because this was a second floor storage and when I went to bring a few items the loading elevator was not working and they did not know when it Would be fixed. There was no way I was going to carry things up the stairs because of my knee. And to bring a sofa and kitchen table plus other items up the stairs this unit would not be working for me.

Rating:

2.0

I order a unit on line as I came from out of state. When I got here took 2 hours to check in as nobody new how to pull up my account.. I had to redo everything. They did not have the unit I needed so I had to get one much bigger than I need. they would not compensate me. I told him if they got a smaller one could they please call me they never did. I went there a few times and the elevator wasn’t working. I had to go back as I had to wait for somebody to fix it so I ended up paying $219 for a unit that was twice the size as I needed they would not reduce the price will never use U-Haul again

Rating:

1.0

I'm in the middle of a move from Atlanta to Massachusetts. The Uhaul facility did not have the 6 x 9 storage unit I reserved. I had to take a 6 x 6 unit. For a 3 bedroom house. I accepted the room, but after that drove away for about 10 minutes to cool off because I was pretty upset about this. When I got back, my key card didn't work, and the employee at the desk said he thought I didn't want the room and cancelled it. I had a 15ft truck full of my stuff. Of course I wanted SOMETHING. At around 8pm, after a day of loading in and trying to pare down and consolidate my belongings (again), the elevator stops working. Full of my stuff. Which I have to then put back into the truck. Which is due at 9 am the next day. I know I could extend this rental, but I am honestly so furious with Uhaul that I don't want to give them any more of my money. There's random trash on the floor at the facility because of Uhaul's unwillingness to provide free disposal. Storage units generate a lot of trash and that's just a fact of the business- it's unhelpful and unfriendly to try and squeeze even more money out of customers by charging to use the dumpster.

Rating:

5.0

This location was super accommodating to my scenario and made my move an easy transition!

Rating:

5.0

George and everyone here is so good that I'm actually doing a review, when I never do any of these things. Very helpful and accommodating, and a pleasure to deal with and rent from.

Rating:

4.0

My only complaint is the location of my unit. When I made the reservation, I was assigned a unit on the first floor. When I arrived, that unit was already occupied so I got a unit on the 3rd floor - which required elevator access AND another set of stairs. This was extremely inconvenient as I had to lift heavy items up the stairs. I would have liked to have no stairs to climb so I could use a dolly to bring things directly to my unit. Other than that, extremely happy with the service and process and also that my rate was not increased for 2 years. Thank you! Erin

Rating:

1.0

Horrible staff , there was no dolly or stuff to help me move my things to the second floor . Very tiny for the price

Rating:

1.0

Did on line I had a reservation and a confirmation number. I had called the day before to confirm everything was set when I got to U-Haul I was not in the computer at all they could not find me in the system. It took 2 1/2 hours. The gentleman behind the counter did not even know how to look anything up. He made several calls and spoke to several people. There was not even a manager on site. He called the manager to help him, walk him through it, the manager did not respond. I texted the manager and left a message stating how disappointed I was I have not even received a call back. I had to redo the whole reservation over on my phone do the online sitting there in your office because nobody was confident enough to help me on your computers .

Rating:

1.0

Unit had tag on it saying it had past due I just requested a refund and found other options

Rating:

2.0

I came in to put my stuff in storage and had a reservation. The lady at the front (who took 15 min to come in) told me she had never done this before and she just started this job. Now I'm understanding to people learning and being new, but I had to show the lady where to go on the computer and what to fill in and after 20 min we still couldn't complete my reservation. So I finally had to ask if she could get anyone else to help me that knew how to do this. Then a you g man came in and helped me but we had to start the reservation all over again. Another 15-20 min. So after just about an hour none of my stuff has been moved into the storage unit. This process was very disorganized and it didn't make me feel confident leaving my things there for storage.

Rating:

3.0

Kudos to all the staff that worked Saturday June 24th. Although due to lack of staff in the morning causing me to receive my rental truck 45 minutes late and the elevator not working, I really appreciated the staff that was on that day. They were very friendly accommodating and helpful.

Rating:

5.0

Fantastic facility. The shop & storage areas are very clean & easy to access. The retail shop is well stocked with items very useful for moving & storage needs. The staff is extremely helpful & professional! I would highly recommend this facility to other people.

Rating:

5.0

Barbra was very kind, and her service was exceptional. Tony and the new guy (dont remember his name) was a pleasure to obtain assistance with picking up my U-haul. My overall experience was great. If I had to use a storage unit again, I would come back to this location.

Rating:

5.0

Thank you!

Rating:

5.0

I had exceptional service at the facility in Norwood MA. The owner and her staff member displayed exceptional customer service. In addition to renting the rental van for a day I was thrilled to learn they also provide local Storage. I highly recommend this facility for any service & storage need

Rating:

5.0

Best staff ever!

Rating:

5.0

24 hour access would be great

Rating:

1.0

I was told the storage space would be available I paid my money then it was told it was full and my money has not been refunded to my card

Rating:

4.0

Buen servicio

Rating:

4.0

Customers should have 24 hour access storage facility Update your card reader most times card access don't work THE STAFF ARE COURTEOUS AND PROFESSIONAL

Rating:

2.0

The storage facility overall did not feel clean, the elevator was often not working, the card pass to get in was difficult to get to work (eventually the door was just left open and that was better). In terms of staff, I just felt sorry for them because there was mostly just one person there so how could they manage the rentals and help people in the store or help with issues getting into the storage facility? They were always nice, but assistance was so slow I sometimes just left and all I wanted to do was have help with my card to get in. Whenever I talked with someone the phone, they were very helpful and my check-out was easy.

Rating:

1.0

The storage set up is terrible. So many stairs that you have to lug your belongings up. The elevator is pointless because there are still more stairs. Got a free month with the truck but went to Planet Storage nearby because it’s all on 1 level.

Rating:

5.0

The customer service was genuinely the best I’ve ever had. Jose was so kind and patient and explained everything so clearly. I’ve used the Norwood location for years now and Jose is the best customer service rep I’ve come across.

Rating:

5.0

Yes..the manager is awesome..she is such a nice and very helpful..she will ensure that my satisfaction is met..she is Darlin ..keep it up manager..

Rating:

1.0

Terrible experience at uhaul would not recommend to my worst enemy. Employee working the desk was talking on her personal cell phone the entire time I was trying to get my unit. The unit I reserved was no longer available so I’m not sure what the point of a reservation was. The one open unit was much smaller, dirty and would have to carry my furniture upstairs. Terrible experience.

Rating:

5.0

The manager on duty Lashonga was very knowledgeable and helpful with my reservation unit and move. She was happy to help everyone that came in, even when it was busy.

Rating:

5.0

Thank you for great service

Rating:

5.0

The woman that helped me was very busy, but still remained cheerful and friendly, treating me as if I were her only customer. The rapport that I noticed with her coworkers as well led me to believe that she would make a great manager.

Rating:

5.0

I love uhaul they are always nice to me

Rating:

5.0

Lashonna Hawkins was very understanding accommodating and very proffesional.this employee went all out to help me.she deserves a million dollar raise.outstanding employee.thank you Lashonna Hawkins for the best service ever.

Rating:

1.0

The staff is no good nowhere to be found every time I go there I have to wait at least 20 mins just to talk with someone Not only that they charged me an extra 80 dollars for unit that was a suppose to be a month free! I got charged not fair not only did I rent the truck but also got charged for the unit.... the guy who was dealing with this got fired a couple of weeks go so now that staff is just giving me the run around and I have yet to receive my 80 dollars or at least another month free of storage I wound not recommend this facility or the staff There is one young lady who works at uhaul that was very friendly and polite can't remember her name she was there only one time but the rest of the crew was not helpful

Rating:

5.0

Great staff. Jabriel is very efficient and hard working. Made our transition easier

Rating:

5.0

Jabriel and the team at 390 Providence Highway in Norwood have been excellent! After our U-box tipped over, Jabriel went out of his way to help us out. I doubt we’ll ever get another U-Box, but we will definitely continue using this location for our storage needs!

Rating:

2.0

Cargo elevator was very difficult to work. Also ridiculous to have an elevator just to have to move belongings up stairs for the split level. Whenever called for customer service - went to national uhaul company which did not make me feel valued or important.

Rating:

1.0

The garage didn’t work, the lift didn’t work, my card didn’t work, the computer was slow, and i got my call dropped twice while sorting it all out today. I haven’t gotten a call back yet. I am furious.

Rating:

5.0

No issues, member for years. Moved out only due to change in housing and no longer needed outside storage.

Rating:

5.0

The manager (I wish I could remember his name, it started with a J) was super friendly and repeatedly went out of his way to help us. We visited the Norwood location on several occasions to rent 2 trucks and 2 storage units. The location was very busy and he still remembered us each time we came in and worked hard to help out the many customers coming in and out. There were admittedly some glitches along the way, such as our key card not working and the elevator being stuck, but they worked everything out for us quickly and professionally. If I could change anything, I would ask U-Haul to give these guys some more head count so they could get some extra help in these busy and unprecedented times. Thanks for everything!

Rating:

2.0

Place was always dirty. Customers bathroom i.e. inside where the actual storage units are located was never clean and trash all over. Parking lot always had trash. Card reading machines to access my storage unit never worked properly. I complained to management nothing was done.I went to a local competitor who had cheaper prices and cleaner premises. U-Haul should be embarrassed to run such poorly maintained facilities.

Rating:

5.0

Manager was fantastic. Answered all my questions and very polite!! Will definitely come again.

Rating:

4.0

No comment, good experience

Rating:

5.0

Very friendly and accommodating manager!

Rating:

2.0

Truck was not available upon pick up of reservation after confirmation

Rating:

3.0

Everything was nice but a staircase to the 2d level - really hard to move heavy stuff. And when I moved out it took 2 days and several times of communication to have my account finally closed.

Rating:

5.0

Kassie and her crew are amazing!!!

Rating:

5.0

We moved in very smoothly. Staff very friendly. All and all my furniture is safely in storage. Great Job

Rating:

5.0

Great customer service.

Rating:

5.0

Everyone was so kind and helpful!

Rating:

5.0

Very friendly and helpful manager. Great experience.

Rating:

5.0

Excellent help, would use again.

Rating:

5.0

A very pleasant experience, great staff, always helpful

Rating:

1.0

call if you care to hear the story not good 617-875-7373

Rating:

5.0

I want to commend the staff. I had a little trouble and they were courteous, helpful, and supportive. This is a facility I would return to and which I would highly recommend.

Rating:

5.0

Excelent!

Rating:

5.0

Very helpful and professional. Very thankful for making my son's move go so well.

Rating:

5.0

The owner at the Norwood location & Adrienne were awesome! They made my day brighter!

Rating:

5.0

Every time I showed up there they took care of me I have no complains how many complements great people