Did on line I had a reservation and a confirmation number. I had called the day before to confirm everything was set when I got to U-Haul I was not in the computer at all they could not find me in the system. It took 2 1/2 hours. The gentleman behind the counter did not even know how to look anything up. He made several calls and spoke to several people. There was not even a manager on site. He called the manager to help him, walk him through it, the manager did not respond. I texted the manager and left a message stating how disappointed I was I have not even received a call back. I had to redo the whole reservation over on my phone do the online sitting there in your office because nobody was confident enough to help me on your computers .
Donna G. | Online Move InSelf Storage Units in Norwood, MA, 02062
U-Haul Moving & Storage at Route 1
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Split Level Storage
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Small | 5' x 5' x 6'
Miscellaneous Storage
Size Guide- Rate:
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$94.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $94.95 Per Month
1 Unit Left!
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Small | 6' x 6' x 8'
Miscellaneous Storage
Size Guide- Rate:
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$104.95
Per Month
- Split Level
- 2nd Floor
- Upper Level
- Climate
- Rate:
- $104.95 Per Month
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Small | 6' x 8' x 8'
1-2 Bedroom Home
Size Guide- Rate:
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$124.95
Per Month
- Split Level
- 2nd Floor
- Upper Level
- Climate
- Rate:
- $124.95 Per Month
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Medium | 6' x 9' x 6'
1-2 Bedroom Home
Size Guide- Rate:
-
$144.95
Per Month
- Split Level
- 2nd Floor
- Street Level
- Climate
- Rate:
- $144.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
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Large | 7' x 22' x 6'
2-3 Bedroom Home
Size Guide- Rate:
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$219.95
Per Month
- Split Level
- 2nd Floor
- Street Level
- Climate
- Rate:
- $219.95 Per Month
2 Units Left!
Rent Now to Secure Your Room!
U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
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Storage Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Unit had tag on it saying it had past due I just requested a refund and found other options
Sandra M. | Online Move InI came in to put my stuff in storage and had a reservation. The lady at the front (who took 15 min to come in) told me she had never done this before and she just started this job. Now I'm understanding to people learning and being new, but I had to show the lady where to go on the computer and what to fill in and after 20 min we still couldn't complete my reservation. So I finally had to ask if she could get anyone else to help me that knew how to do this. Then a you g man came in and helped me but we had to start the reservation all over again. Another 15-20 min. So after just about an hour none of my stuff has been moved into the storage unit. This process was very disorganized and it didn't make me feel confident leaving my things there for storage.
shuba r. | First ImpressionsKudos to all the staff that worked Saturday June 24th. Although due to lack of staff in the morning causing me to receive my rental truck 45 minutes late and the elevator not working, I really appreciated the staff that was on that day. They were very friendly accommodating and helpful.
Joan C. | Online Move InFantastic facility. The shop & storage areas are very clean & easy to access. The retail shop is well stocked with items very useful for moving & storage needs. The staff is extremely helpful & professional! I would highly recommend this facility to other people.
mary ellen O. | Overall ExperienceBarbra was very kind, and her service was exceptional. Tony and the new guy (dont remember his name) was a pleasure to obtain assistance with picking up my U-haul. My overall experience was great. If I had to use a storage unit again, I would come back to this location.
Shirley M. | Overall ExperienceThank you!
Nicholas S. | Overall ExperienceI had exceptional service at the facility in Norwood MA. The owner and her staff member displayed exceptional customer service. In addition to renting the rental van for a day I was thrilled to learn they also provide local Storage. I highly recommend this facility for any service & storage need
mary ellen O. | First ImpressionsBest staff ever!
ERIC B. | First Impressions24 hour access would be great
COLE C. | First ImpressionsI was told the storage space would be available I paid my money then it was told it was full and my money has not been refunded to my card
Kent j. | Overall ExperienceBuen servicio
David P. | Overall ExperienceCustomers should have 24 hour access storage facility Update your card reader most times card access don't work THE STAFF ARE COURTEOUS AND PROFESSIONAL
Linda M. | Overall ExperienceThe storage facility overall did not feel clean, the elevator was often not working, the card pass to get in was difficult to get to work (eventually the door was just left open and that was better). In terms of staff, I just felt sorry for them because there was mostly just one person there so how could they manage the rentals and help people in the store or help with issues getting into the storage facility? They were always nice, but assistance was so slow I sometimes just left and all I wanted to do was have help with my card to get in. Whenever I talked with someone the phone, they were very helpful and my check-out was easy.
MARY M. | Overall ExperienceThe storage set up is terrible. So many stairs that you have to lug your belongings up. The elevator is pointless because there are still more stairs. Got a free month with the truck but went to Planet Storage nearby because it’s all on 1 level.
Maura S. | Overall ExperienceThe customer service was genuinely the best I’ve ever had. Jose was so kind and patient and explained everything so clearly. I’ve used the Norwood location for years now and Jose is the best customer service rep I’ve come across.
Julie C. | First Impressions