Moving Truck Rental in Norwood, MA at U-Haul Moving & Storage at Route 1

3008 reviews

390 Providence Hwy   Norwood, MA 02062
(Northbound side of Rt 1 next door to The Chateau)

(781) 769-2240

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(781) 769-2240

390 Providence Hwy
Norwood, MA 02062
(Northbound side of Rt 1 next door to The Chateau)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Truck Rentals

One-Way and In-Town Local Rentals in Norwood, MA 02062

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Customer Reviews

Average Customer Rating

3008 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
2.0

The wait time was very long to check in. I attempted to check in on my phone, but was unable to. Despite triple checking that the location settings on my browser were correct (they were), the website was unable to “find” me on dozens of attempts. This made me have to go into the office and wait in line to check in. There was only one clerk and this took a surprisingly long time to do even through there was only one person ahead of me.

MEREDITH L. 
Rating:
3.0

No one was available when I arrived for pick up. I had to walk around inside and outside of the building to find someone working there. Man who ultimately came to the desk was not friendly and told me van was out front. I went to the van and when the key didn't work realized it was the wrong one. I went to ask for help and the same person from the desk told me it was another one up front and pointed further down into a bunch of parked vans and trucks in the lot. I had to go find the van myself. Would have been nice if he had pulled the van up or Atleast assisted in locating the van.

Joshua L. 
Rating:
1.0

The help needs to be more friendly and helpful. Very poor attitude to customers. I believe the mans name is Leon. Maybe he doesn't like his job.

ANTHONY R. 
Rating:
4.0

Much better this week. Different clerk at the counter made my rental easy and quick.

bob S. 
Rating:
4.0

Online reservation system should indicate whether or not what I want to rent is available in real time at certain locations (it was nice to get the call to go to a different location, but feels like an online system could be better). Norwood location closed before 7:00, so when I got there I had to do the online return, which was annoying.

ROGER N. 
Rating:
5.0

Good company

RICARDO L. 
Rating:
4.0

The general manager was very nice and professional. My only issue was being charged for a broken hubcap that I did not do. There really wasn't much that could be done my word against company and somebody had to pay for the damage (me). Just unfortunate. But in the end I would recommend the location to people. The 19.99 per day is great value.

BRIAN M. 
Rating:
5.0

Manager & other associates were upbeat & positive - everyone understood customer service & were good at it

STEPHEN B. 
Rating:
5.0

The staff were all helpful and professional, vehicle was perfectly clean, easy pick up and drop off. Best U-Haul location I've been to!

Siobhan K. 
Rating:
1.0

the in store agent was knowledgeable;e and helpful but the online experience w/ scheduling etc and drop off was atrocious... reaching human operator was nearly impossible by phone. will seek other options next time

JOHN W. 
Rating:
2.0

Tire pressure gauges were on, truck shook while riding on highway, unbalanced and dangerous ride. Also, nice clerk but appeared that he was the only one working and it was getting busy.

KENNETH A. 
Rating:
1.0

Second time in two weeks I rented from here. Both times the truck fuel was significantly off. Big hassle trying to rent from here. Takes too long to get out with a rental. Morning person was neither helpful or showed any interest in fixing issues - couldn't care one bit. Same person, same issue last week.

Bob S. 
Rating:
5.0

Very smooth experience and the manager and gentlemen cleaning the vehicles were super nice. Also, this is my second experience at Norwood that went great. The one before the manager was very helpful and nice as well.

Ryan R. 
Rating:
5.0

Very friendly staff!!!

JAMES A. 
Rating:
5.0

Very clean and professional service!!! Lashonna was awesome!!

JAMES H. 
Rating:
5.0

Staff at Norwood are great but under staffed. I tried to order trailer on 2 times at Norwood location. After I placed order, dispatcher called to arrange for trailer pickup at different location. This is not acceptable and I had to cancel order. I was able to obtain a private trailer. You need more trailer and longer rental times. UHaul controls the market for trailer rentals and controls rental terms.

FRANK M. 
Rating:
5.0

Everything is good

BETTY W. 
Rating:
5.0

Though I didn't have the best in person customer service experience when checking out the U-Haul truck (had to wait a good 10-15 minutes before a rep showed up and they weren't very helpful - sadly I couldn't get their name), returning the truck was better. Though the drop box was hard to find as I returned the vehicle after hours, there weren't any other problems. Lashonna Hawkins the general manager of this location, was generous enough to give a partial credit for the dolly that we did not use. Somehow the clasp had already broken inside the truck, though the dolly was still mounted in place and so in turn we got charged. I appreciated the loyalty and honesty in receiving the partial credit. The vehicle I had rented was DC4273T and just to add a couple of housekeeping additions - the interior lights do not work (both driver seats and back of truck) so it was hard at night time to make sure everything stayed in place. Also the exhaust pipe was completely caked over in dirt and sut that could also lead to problems.

STEVEN G. 
Rating:
5.0

Best place

MOISES C. 
Rating:
1.0

Very poor customer service

KRYSTYLE S. 
Rating:
5.0

The gentleman on duty was very nice and helpful.

RICHARD K. 
Rating:
5.0

Everything want well i will used anytime

MARLENE F. 
Rating:
1.0

Friday March 5 windy and cold, Steven sitting take his time to file contract, he gave me the truck key and ask me to go to parking lot match the truck and the key number. I took truck to empty 16 foot POD. Return back at 10:45 . I ask Steven to hook auto trailer ,it took him more than 45 min ,I felt shaky , I ask Steven for help me to set the car on trailer ,He said It is not my job . I looked around if any help or gas station .None I struggle. We went into argument, he does not want to help or offer alternative .I start calling u hall moving help, but the guy is away and does not know to monte the car .I waited and get out of patience. I told Steven i should cancel all contract because I can't leave without my car. Than he start helping to look for me driving the car over the ramp and stop on the trailer. He strap the driver wheel correct .however the passenger side was not satisfactory. I ask a customer happen to walked in to help .he advise me to put the break on the road i stop twice every time i filled gas On second run ,a helper talented work in car strap tidy both wheel Arrive at Taylor the light of the trailer is defective hanging no screw And no strap on passenger wheel . The manager at Norwood try to cover up and aggravate the situation she said i had not paid for hook up the trailer .steven never offer help with or without money. You have no brochure to follow instructions. I waited 2 h for the auto trailer i have to resume my drive and stay in hotel red roof $75 this price for frontier health care workers. Plz avoid faulty equipment, don't hire lazy people Steven and called LALA

MONA N A. 
Rating:
1.0

Lashonna Hawkins - Please fire this person worst manager ever. Fights with customers and doesn't resolve any issues. Likes to confront customers and is totally disrespectful with customers. I hope U-Haul does something about it or I will never rent a U-Haul again.

JESSE A. 
Rating:
1.0

I put gas in that I used and they are charging me 4. 00 when I returned it how I got it at 1/2

JEFFREY K. 
No reviews have been submitted for this location.

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