Staff is friendly and helpful. Would use the facilities again if needed.
Jorge Silva | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Route 9
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent people to do business with. And I'll be going back several times. Thankyou
art horwedelTruck was perfect, rides good, makes things so much easier with the right hauler thanks
Fred CookWhen entering the Uhaul property, there are not enough signs showing where to park my car, nor does there seem to be enough customer parking.
Edward ManninoNo wait. Friendly and helpful. Forgot my ball. Appreciate that they lent me a ball so I didn;t have to run home.
DAVID WINTERThe moving company I used via u "The Scentguyz* were top! Very fast, friendly and did a very great job
Dovid goldsteinI reserved my truck via mobile phone. The process of picking the truck up was an absolute nightmare. It took me over 3 hours to do it. Which took 3 hours of .moving time and I had to keep the truck an extra day. I kept getting an error message saying I did not have enough memory on my phone to take a picture of myself. I had to delete i.ages and close down apps to allow the picture to be taken. The amount of Information that you request is also a bit too much. I was picking the truck up at 11:30 pm but since it took me a while to do the process, when I got to the part where a verification phone call was needed. Everyone I knew was sleeping because it was around 2 am. It was a huge inconvenience to myself and my friends
Jeff SiegelSuperb staff
MICHAEL LOMANTOThe truck was in poor shape People working were friendly and nice
Moshe klugmanncustomer service was professional and pleasant to work with. highly recommended
Eli Rabinowitz | Overall ExperienceHorrible customer service
Aviram OhaionUhaul is above and beyond the best place to rent from. Quick efficient service, trucks in great shape.
EVERETT CARRThe staff was friendly, and on top of everything. Everything went very smoothly with the rental.
Randell LongNothing I know if.
Michael SawukThe truck was not clean because apparently they didn't have time to clean it because it came in late. But, other than that, excellent service and fast pick up.
Warren FloresGreat people! Made the move easy
john degenhardtStaff was great. Very helpful and patient. Next time the need arises, we will return.
Michael ZampiniThe staff are very helpful
scott rudolph | First ImpressionsWhen we first picked up the trailer, it was still dirty from the previous customer's use. The team was VERY apologetic, and immediately cleaned and scrubbed out the trailer, and even gave us complimentary moving blankets for us to line the floor with, to protect the furniture we were moving. EXCELLENT service. This location will be our only go to for truck or trailer rental! Great job guys!!!
Jeffery StachuraCouldn’t have been better experience. If anything maybe have a couple of wheel chocks in the parking lot for after hours drop off? Anyway you guys are great!
Stephen McKeownI made my reservation for the Point Pleasant store only to find out through email that my reservation was moved to the brick store and upon arriving at the brick store I was told that the trailer had a flat tire. I then had to drive to Toms River to get another trailer. This was in the wrong direction I was traveling and set my day back substantially
Peter PapaEverything was great it was quick. And easy the staff was very nice
Norma HagermanEverything was handled extremely well. Great service
Richard MillerThis location is always my first choice thanks to the staff. A special thanks to Shawn who goes above and beyond.
SHARIF MAHFOUZThe employees were very understanding and accommodating to my needs. Kyle was very kind & went out of his way for me. Thank you! 🙂
Charisma WentzelWe have used this facility several times. The staff is always knowledgeable and friendly and the equipment is always in great condition. It was unfortunate that this time, the 26 foot super mover we got from them had to be switched out before we even left New Jersey. This location wasn't responsible for the fact that the truck had a bad transmission at less than 500 miles.
Stephen BeerThe owner and employees are professional and efficient
Carmen RodriguezAll services was exemplary
godfrey nyangagaShawn is absolutely amazing! Needs to be commended for his outstanding attention to client service.
SHARIF MAHFOUZI know the gentleman behind the counter knows the process like the back of his hand but the condescending attitude was not appreciated at time of pickup. A different gentleman hooked up the trailer he was great!
roger brightBrandie the GM went above and beyond as well as her staff. Made the whole process easy and convenient. Would recommend this location to anyone going forward. Thank you Brandie!!!
Mike Amtzis | First ImpressionsOutstanding in every respect
MICHAEL LOMANTOMouse feces all over entire unit.
Laurie Straniero | Overall ExperienceVery good service
ARMANDO LODATOjust great & professional
Angelo SicaReally good customer service.
BJORN ANDERSENGreat service
Steve FtramptonAS always outstanding customer experience. I have been a repeat customer for the past 6 to 7 years, i HAVE NO REASON to switch, Brandie does an exploratory business.
Philip FalzaranoFriendly, proficient, and professional. They made everything easy.
BJORN ANDERSENBrandie the manager was outstanding. You couldn't ask for a nicer person. She was very helpful and understanding. I would recommend this U-Haul location to everyone. And once again thank you for everything. Fred Vandermeer
FRED VANDERMEER | Overall ExperienceAlthough I was given a truck that was in an accident at some point with multiple bumps and bruises, they were all pointed out to me and the truck ran fine and did everything I needed it to do. The U-haul associates that I dealt with while picking up the truck and dropping it off were friendly and professional. And dropping it off took about a minute and a half literally. I’d definitely recommend them and already have.
walter bassVery helpful and informative. Great service. Thank you! Recommend highly for your moving needs.
Luciano CastroAbsolutely remarkable staff! They are professional, friendly, helpful, and always willing to listen and help! Truly top notch and much appreciated.
Da'Shawn Pretlow | Overall ExperienceMake sure the costumer service associate properly explains a “sale” versus “renting” equipment and that the costumer is aware of That transaction like that before doing it. Ended up purchasing something I assumed I was only renting and couldn’t receive my money back like I expected when I went to return cause the associate Sold me the part instead of renting. Lost money due to miscommunication from my wants and needs. I even called prior to ask about rental of it so it’s not like I said something different than when I actually came in to RENT said product. Understand the costumers needs and as your job duty should require, ensure You as the employee understand how to make sure a costumer is fully aware of a purchase and not just a rental before allowing them to leave the location with anything.
Kenneth WickhamGreat overall experience from booking my reservation all the way to returning the van via the U-haul application. Thanks, and Happy Holidays!
Frederick MaicasPrice changes cause me to relocate.thanks
Kelvin Smith | Overall ExperienceFuel economy wasn't great. Steering had a left and right drift. Windshield was not cleaned on the inside and sun glare was intensified due to that. Everything else was ok.
David SzaboGreat people. Very friendly and helpful. I would recommend this location out of all the u-haul places I dealt with over the years
Peter killionInspect vehicle prior to rental. Back gate was difficult to open and made move even more difficult. Overall, disappointed.
LEONARD KUPERSMITHGood
Luis ValleGreat staff and nice equipment!
Levi CromartieThe owner was very nice and provided good customer service! Fast check in processing!
LI LITo expensive.
Shannon Hill | Overall ExperienceThe staff at this location was very friendly and helpful and I feel they went above and beyond. Thank you so much!
crystal gajBrandie was extremely helpful. She answered all our questions and some we didn’t even think of ourselves. I would highly recommend her and her staff and facilities to everyone.
Stephen Nichol | First ImpressionsNo locks were provided in the units as were stated by employee who checked me in.
Erin Egan | First ImpressionsI love U-Haul and I will be a customer for life.
aMBER gLENN | Overall ExperienceStaff was amazing! Excellent experience! Brandie was very knowledgeable and very helpful! Above and beyond!
kellie wolferse | First ImpressionsMove in was fast and easy Brande went with me to show me how to log in and checked the unit for me Very proffesional
Bernard Janas | Online Move InThe hallways inside the facility were clean and the temperature was well maintained. Staff were nice. However, During my 4-5 month stent using the Uhaul facility in Toms River NJ, I encountered a problem with rodents for 2-3 of those months. I contacted the front office and the manager said they could provide traps and contact an exterminator. Later on I was discounted a month of rent as well. There was an opening in one unit where the rodents could come in easily as well as a maintenance closet right next to one of my units that had a huge opening in the wall, where again, rodents could invade more easily. I have travelled throughout the world utilising storage facilities and I have never encountered a problem like before. The staff were nice and provided one black trap which had poison in it and stated that the y would contact an exterminator to spray outside. I had to put sticky trap down and caught at least 10-12 mice. The problem never changed in two months. When I left the facility on 4 August 2023, I recommended that they board up the holes in my unit and the maintenance closet. They were apologetic and receptive. These things can happen but I had to check my storage unit every couple days, continually clean my things of rodent urine and feces, waste my time and my families time, also remove dead carcasses as well. I understand that management have difficulties controlling what people put in their facilities ( food, garbage, etc) that would attract rodents and /or insects but there has to be a better way to deal the entrances of the units to prevent these things from happening. Regards
Brian Yannarelli | Overall ExperienceThe manager, Brandy, was friendly and efficient, and helped us through the process. We couldn’t be happier.
Sante Belfiglio | Overall ExperienceIn a day and age where customer service is a disaster, this location has the best management and staff imaginable. I am so grateful for all the help and support I received throughout my rental period. The only thing I would say is this. Most of my boxes were covered in mouse droppings some of my belongings were ruined and needed to be discarded. I had the storage unit for about 15 months. Maybe they could place traps or baits down. Other than that fantastic experience. Thank you.
Rosemarie Marotta | Overall ExperienceIt was a horrible stay for all my belongs I couldn’t afford the unite all my stuff was sold even though u new I couldn’t afford the unite and had no place to put the stuff..calling the better business borough..and reporting the facility
Diana Celeste | Overall ExperienceRon the manager was very helpful
Anthony Scalzo | Overall ExperienceRv storage the large gravel made it very difficult to drive through always not packed down . Perhaps if you put some small gravel in the mix it might stiffen up and make driving through through it
John O'Connell | Overall ExperienceHours were great. Knowledge and attitude of emploees need inprovement. There was paper left in my new unit. I will be moving from this location and have spoken with customer service
Tara L Rivera | First ImpressionsThe one young clerk..was not helpful.. gave little to no directions, instructions .
Norris Minor | First ImpressionsOne of the best I’ve used. Pamela and 2180 US-9 crew were extremely helpful.
Michael Fish | First ImpressionsAll the employees were responsive, patient and helpful. The scheduled equipment was ready as promised.
Jeff Hopper | First ImpressionsRon, who I believe was the manager was absolutely fantastic. Not only was his customer service superior to most, but his friendliness was extremely appreciated. It is nice knowing that there’s still good people out there like Ron, working hard and providing for his customers. I would definitely recommend this service. I would definitely recommend this U-Haul and wrong to any of my friends or family looking for storage or moving needs.
Ryan Westmark | First ImpressionsJust a bit expensive
Robert Scala | Overall ExperienceThe manager, Ron was so nice and friendly. He made everything so convenient. I cannot say enough nice things about him.
Angelina Russomanno | First ImpressionsVery nice and clean. Staff is efficient and friendly. I would rent again if needed. Thank you
Gregory Saviello | Overall ExperienceI'm astounded how well managed this storage facility is. Brandie, has been an absolute pleasure to interact with. She was extremely friendly, helpful, and professional. She's well organized and is an asset to the U-Haul franchise. I don't think I ever had such a positive experience in recent years within or out of the industry while delegating business. Best Regards, Ron DiTursi Operations - Support Ops - Sr. Associate - Appliances & Facility Maintenance 1(609)-290-6314 RDiTursi@outlook.com https://www.linkedin.com/in/Ron-DiTursi
Ronald Ditursi | Overall ExperienceEveryone there was so nice and very very helpful. They contacted me just to make sure everything was good and going ok . The best place ever. Thanks everybody.
Eric Berrios Grones | Overall ExperienceAmazing experience.
tom calabro | First ImpressionsAll staff was very friendly and helpful. I had a great experience using the facilities.
Robert Altini | Overall ExperienceLooks like some rats or mice were in the locker at one point. A dumpster on site would be useful.
David Pizzolato | Overall ExperienceHello Brandie my name is Mike. When I called for information Jason was very helpful over the phone and then when I was able to go in person and set up a storage unit Ronald was also very helpful and the process was really easy and to the point it was a very good experience thank you for that.
Michael Hendrickson | First ImpressionsExcellent very helpful
RICH LUZ | First ImpressionsStaff is very helpful
Mark Scrudato | Overall ExperienceThe representatives assisting me were very professional, answered all of my questions and offered other tips associated with access etc. I just started using this service so thus far, my expectations have been exceeded.
Brian Yannarelli | First ImpressionsI've rented a commercial unit for more than 15 years. Never an issue and the staff is top-notch!
CREATIVE COUNTERTOPS | Overall ExperienceEveryone in Toms River was super nice and very accommodating. Great customer service
Sheryl Schneider | First ImpressionsI rented a truck in October 2022. I did business with the Asst. Mgr. Ronald Vassallo. Mr. Vassallo is really great. He is very friendly and knowledgeable. Mr. Vassallo is the reason I went back to U-Haul for my storage needs. P.S. I thought the U-Haul trucks I rented were excellent. Very clean and well maintained. The storage facility is very clean and has very easy access. Thank you for the service.
Gregory Saviello | First ImpressionsAll the staff was so helpful , thank you so much Brandi, and Tracy for going above and beyond to help with all my storage and rental needs .
Theresa Delmar | Overall ExperienceEveryone was so helpful and very very nice.
Eric Berrios Grones | First ImpressionsPerfect thank you. Great dedicated staff.
Kenneth Jonas | Overall ExperienceGreat job
Peter Medefindt | Overall ExperienceThank you very much for all your help
Dawna Meier | First ImpressionsI was told after signing for auto- payments, the second month is free, which wasn’t true. I was charged from my account.
Ida Asante | Overall ExperienceGr8 and quick service
Dovid Goldstein | First ImpressionsThe facility is clean and neat and the staff is fantastic the front desk staff is friendly helpful and patient. I was not happy that my storage unit leaked and some of my things were ruined when I moved out this weekend however
Billie Lesperance | Overall ExperienceStoring my items at U-haul Storage of Toms River has been the best decision I have made. From when I met Brandie Denora initially my first time when I came to store my items. The times that I came in to ask general questions or needed some service. It’s always been a pleasure. I got to know the employees there very well, and theyve always been very helpful, especially Pamela Eckert , Anthony Befalco and Jason Lecompte have all been great at providing professional support and costumer service. I would highly recommend U-Haul storage of Toms River to friends and family.
Abraham Hershkowitz | Overall ExperienceExcelente compañía y excelente empleados muy atentos asu trabajo
Aide Hernandez | Overall ExperienceBrandie and Ron were terrific. They answered all of my questions without a problem with a smile and with great patience. They're great representatives for your company.
Siobhan Connolly | First ImpressionsEs un cervicio exelente lo recomendare amis amistades
Rosa Zamora-Romero | Overall ExperienceRon did a great job helping us get into the storage unit. Thanks for the great service!
Peter Medefindt | First ImpressionsCheck in was with Eric and Brandie and they were each very helpful and pleasant.
Stuart Tuchband | First ImpressionsWas a pleasure dealing with the staff at this locale.
Frank Fox | Overall ExperienceMost things were ruined by rodents or water damage. Awful.
Neil Bernstein | Overall ExperienceBrandy and her staff were always very helpful and always polite.This was my second time there.Thank you,Again.Peter M.Amalfa
PETER AMALFA | Overall ExperienceClean easy access facility. Staff was always pleasant and helpful.
Maryann Bell | Overall ExperienceUpgraded my storage and found it to be clean ,easy use and the staff helpful. Pleasure to be a customer..
Leonard Luzky | First ImpressionsUrine on the unit doors. Everything inside ruined by water or rodents. Horrific.
Dolores Bernstein | Overall ExperienceWe had a ton of stuff ruined do to severe water damage.
Neil Bernstein | Overall Experienceway to expensive, staff was brutally rude and unaware of almost everything
AVERY BROSS | First ImpressionsAs always Pamala and her team were awesome. So much help. Pamala always goes above and beyond for her customers. We will always go back to her.
Jane and Frederick Wojick | Overall ExperienceBrandie was fantastic. Very helpful and was a pleasure to work with.
Jane and Frederick Wojick | First ImpressionsWe had a wonderful experience with U-Haul. Pam and Brandie were an absolute pleasure to work with and the rest of the staff were always very friendly and helpful. Do not change a thing! Thank you for being there for my family!
Christopher Raia | Overall ExperienceThe price for the large unit was cheapest I’d inquired about. The staff worked diligently with me and my last minute request.
Bonita Medina | First ImpressionsAssociate Pamela was very courteous and professional in processing my transaction and made my move-in very pleasant!
Anthony smith | First Impressionsstaff was above and beyond I had a very excellent experience I love them they are so kind and considerate and knowledgeable I appreciate the time that they took to make sure everything was in order
GENEVER VINSON | First ImpressionsThey provide a great service for rv owners with rv storage. While not the cheapest, definitely makes up for it with product and service.
Chris Woelker | First ImpressionsStaff was very accommodating They were polite and friendly They answered all our concerns
Craig Chodak | First ImpressionsAll good. Many friends found here.
Christy Kizer | Overall ExperienceAll staff was great from day one. I got great advise and was helped quickly and conveniently. Thanks for all
Ruth Rosania | First ImpressionsThe whole u haul team was very good. Had a great trip back to new Jersey. Truck ran good. Thanks again everyone at u haul.
JOSEPH OLBIS | First ImpressionsThe staff was always professional and helpful. And the prices were affordable.
phyllis Wyatt | Overall ExperienceOverall excellent customer service
KIMBERLY CHERTOWSKY | First ImpressionsGreat facility general manager!
NOAH FORREST | Overall ExperienceStaff very friendly, knowledgeable and helpful. Took care of business in just a few minutes.
Robert Cairns | First ImpressionsBrandi and her staff were wonderful and a pleasure to work with. A very well run facility.
jim Mical | Overall ExperienceAbsolutely excellent experience and staff. I’m honored to be at this facility.
Da'Shawn Pretlow | First ImpressionsThe unit leaked and rusted a $1000 electric motor I was given a tarp and told there was no active leak just when the wind blows a certain way it can cause the unit to leak and that there was no guarantee it wouldn’t happen again but probably wouldn’t . It did I moved my stuff to a different facility.
kyle mooney | Overall ExperienceIf I need storage again I will try to get it here again! Awesome
Willie Smalling | Overall ExperienceRichard was the best!!
Eileen Dechon | First ImpressionsBrandie very good! Thank you for everything!
Aaron Choo | Overall ExperienceGreat staff, very helpful and friendly. They were very supportive and responsive to everything we needed
Delia Ware-Tibbs | First ImpressionsPamela was extremely helpful and accommodating of all my questions and concerns. Ron and Rich were very helpful. When I checked in on 2.27.22
Be Jensen | First ImpressionsHad an issue of double booking on a storage unit. BUT, I was given choices of an inside unit or a location that had a drive up access 3 miles away. All in all it wasnt a huge inconvenience and everything worked out fine. I was able to move my things in while the paperwork process was being completed which was also very helpful. I've always had a good experience using this facility and will continue to come back.
Chris Van pelt | Overall ExperienceBrandie, Pam, and Ron are great. They very helpfull and always took in to account your situation. I will recomend this location to everyone I know needing storage..
Noel Johnson | Overall ExperienceStaff very helpful and friendly
Barry Iorillo | Overall ExperienceGood job well done
Roberto Diaz | First ImpressionsEverything and Everyone was Great !! Thank You.
Dominick Spinelli | Overall ExperienceGreat service and the best place ever.
COREY BUTLER | Overall Experiencethe Owner of this franchise is PHENOMENAL!!!!
LISA FITZGERALD | Overall ExperienceAll good
Christy Kizer | First ImpressionsAssistant manager was a very nice and helpful
Duain Debow | First ImpressionsThe staff were extremely helpful and accommodating . I felt safe going by myself at night . I would definitely recommend using this facility .
janet greenberg | Overall ExperienceWe love the convenience of keeping our RV at the UHAUL on route 9 Brandy is always fantastic to deal with we kind of wish the rock situation was leveled out and more compressed but other than that it’s a good service there were some complaints about the gate not working for a period of time but with things the way they are and not being able to get supplies it is what it is I’m glad it’s fixed
LEONARD PICCOLI | First ImpressionsPamela, the manager in this UHaul storage is extremely accommodating and helpful since this is our first time using UHaul service, she's very understanding and patience with us changing the rental unit size. Thank you for making such good first time experience.
grace hu | First ImpressionsEverything went Smooth and Easy.
Dominick Spinelli | First ImpressionsVery pleased
Cynthia Gilk | Overall ExperienceWith some minor improvements, I would recommend. I feel the gate access is a pain having to get out of your vehicle to punch the code for entry is a big inconvenience. Also, the main building that goes into the storage access area closes too early. In the event of a fire emergency, how would people get out if you only have one entry/ exit after hours? I feel both doors should be accessible during office hours as well as after office hours to all paying customers. The method is the same to get in and out of the building during office hours as well as after office hours, I don't understand the issue of locking the doors. Why do paying customers do not have access after hours to enter the main entrance of their storage unit?
JOYCE JAMES | First ImpressionsWith the remote for the gate not working the entire time I had my storage unit that was not convenient but other than that no complaints,
Allison Fusco | Overall ExperienceBrandi, Pamela and staff are great!!
Patricia Tomaino | First ImpressionsStaff was professional, friendly and very helpful
norma brown | First ImpressionsAll U-Haul employees were very helpful, Brandi especially.
Margaret Vogel | Overall ExperienceI can’t even begin to explain how helpful and kind the staff is. They went above and beyond to help us in a very challenging and stress time in our lives. I would recommend this place over and over. Thank you!
Maria Saverino | Overall ExperienceNJ prices are way, too high ! Price increase for what???
John Cooney | Overall ExperienceBrandie keeps this uhaul on Rt.9 very clean and very well organized. She is a very good manager.
MARIE PENSON | First ImpressionsI really enjoyed my experience. The only way I would have given 5 stars is if there was a better pro-rate policy. I used my storage unit for a number of months and paid a lot to do so on auto pay. I plan on using a different facility that pro-rates next time.
Thomas Sunchuk | Overall ExperienceCustomer service was great. They went out of their way to make sure everything worked for us.
Richard Landosky | First ImpressionsPamella was amazing! She was very knowledgeable informative! I didn’t feel rushed even tho she took me last minute on a Saturday. Literally 15 minutes to close. She was super nice, didn’t make me feel like I was there right before close and still showed me around! I know from being in retail how it feels when someone comes in right as your closing. She helped me make the process as smooth as possible and my space fits my needs perfectly. Thank you for being so nice. The difference in price from my other storage was enough to gain my business but it’s people like her that make me want to stick around and refer you to friends and family!
Kelly Trangone | First ImpressionsStaff is the best Thank you !
TONY DIXON | Overall ExperienceEveryone was very cordial and helpful!
Ray Facchini | Overall ExperienceOver good service.
Brian Sinnott | Overall ExperienceNeeded to reduce expenditures, especially high cost of storage.
Donald Garretson | Overall ExperienceThank you for all your help
Howard Hollis | Overall ExperienceStaff was knowledgeable and pleasant. Very smooth transaction.
Leslie Schoolcraft | First ImpressionsFriendly, Kind, and worked very efficiently. The whole setup process and q&a took less than 10mins.
Zachary OChat | First ImpressionsVery friendly environment
Stephen Bonsu | First ImpressionsThank you
Howard Hollis | First ImpressionsAll good here . Staff are excellent
RYAN COOGAN | First ImpressionsEasy to do business. Helpful, efficient and no hassle. Well done!
Dean Matthews | Overall ExperienceBrandi and staff are always very helpful. Storage locker prices are reasonable. Would definitely recommend U-Haul to anyone.
PAUL VALENTI | First ImpressionsVery accommodating explained details in understandable language was very virtuous and knowledgeable
ANTHONY MAIONE | First ImpressionsEasy, convenient, clean and safe!
Joseph Forestieri | Overall ExperienceBrandi was great!
Christina Loesch | First ImpressionsOthere then my storage unit fills with raine
Philip Silvestri | First ImpressionsPeople there are very helpful & do a great job. Very happy with everything.
Jerry Kaminek | Overall Experiencevery helpful give that girl a raise
Anthony Bartos | First ImpressionsRonald Vassallo was great, friendly and took time to answer all our questions. We decided to make additional purchases instead of going to home depot since Ronald was so helpful. While there 2 women came in and were very abusive to Ronald, he remained very professional and never lost his composer throughout the whole ordeal. They kept threatening to call corporate on him because they said he was being combative. My husband was with me and he has PTSD which started to kick in due to their abrasive abuse. I was in customer service for many years and I'm not sure I could have held my compurse as well as Ronald did. You have a gem of employee and don't let him go. Sincerely, Therese Bera 908-380-5206
Florian Bera Sr | First ImpressionsBrandi made things happen. We were able to turn in our one way uhaul and use one of their clean storage units. It was fast and all steps were clearly communicated.
Dean Matthews | First ImpressionsThe staff was very friendly
Christopher Hinds | Overall ExperienceBrandie was excellent, professional, polite and very accommodating every time we needed her, start to finish. A great asset to the company.
Gail Hargis | Overall ExperienceGreat uhal dealer. Used them many times and very happy. Keep up the good work.
CHRISTOPHER PHILLIPS | Overall ExperienceSpaces are too tight. Gravel is not compact enough. Even a car sinks down.
Daniel Hynes | Overall ExperienceMoving in was great. Everyone was super helpful!
Thomas Sunchuk | First ImpressionsThe attendant was very dismissive. He tried to make up pay the first month payment (first month is supposed to be free) by stating that he would give us a second month free (tried to make us think we were getting two months) but pay first month upfront. He was very deceitful and arrogant. He was also rude to the woman before us.
LAMONT LETT | First ImpressionsBrandy was very friendly and thorough. The center was well run and very professional.
Laura Smith | First ImpressionsStorage unit was very clean and office staff were amazing.
Elizabeth Goodstein | Overall ExperienceLiterally went above and beyond, got us in and out very fast.
Alyssa lewis | First ImpressionsBrandie was so nice and helpful
Mark Garrity | First ImpressionsGreat experience!
Ron Vassallo | Overall ExperienceGreat people and great service
James Privette | First ImpressionsEveryone was always helpful with any questions I had. Well run facility.
Robert Santimauro | Overall ExperienceFrom every phone call, to each visit, email, messages...always, ALWAYS handled promptly and professionally. Brandi and the team are GREAT!!!
John Tomaino | Overall ExperienceThe staff is attentive and kept all their promises. Everybody has been very courteous and thorough. Signing the lease was simple all while being mindful of the pandemic. It couldn’t have gone any better. I hope this review brightens someone’s day.
Kurt Stampone | First ImpressionsPamela the storage manager by far the best customer service experience ever.
Scott Roberts | First ImpressionsBrady is very professional, kind and thoughtful. As a single woman she was very helpful when I needed her. The staff is great U-Haul on Route 9 is really a great storage facility. I recommend it to everyone.
Marian Burris | Overall ExperienceVery fresh and knowledgeable
Raymond Sanford | First ImpressionsWe had to get a unit at another facility due to availability at the time . Your facility was by far the best in customer convenience for gate purposes, climate control and cleanliness. Great job.
Bill Hirschfeld | Overall Experienceunit too far from entrance door
HAROLDMARTIN WIGHARD | First ImpressionsProfessional and friendly staff. Secure, clean and well lit facility. Highly reccomend
Kelly Maer | Overall ExperienceBrandie has made the experience a remarkable pleasure. When we upgraded to climate controlled, she made it a simple and easy process. She always has a smile on her face which will be missed. When I ended our contract, Pamela was very helpful and efficient. Again her friendliness is a wonderful sight during these times. Best uhaul experience ever!!!
rudy manz | Overall ExperienceBrandie was helpful, informative, and responsive throughout my experience with UHAUL. I would highly recommend using this UHAUL facility.
Joseph Meyer | Overall ExperienceThank you for a great storage experience
Eugene Fleming | Overall ExperienceI would like to thank Brandie for calling me as soon as a space was available
Jim Carrollton | First ImpressionsAlso had a tow package hooked up by Robert the shop guy and I'm very happy with him and his work especially explaining everything to me..
ROBERT ZIMMERMANN | Overall ExperienceStaff was wonderful helping us rent a truck and storage space. Brandie Denora accompanied us to the storage area and showed us how to enter the unit. Very pleased with this U-Haul facility.
Steve Schedin | First ImpressionsFor the past three years I have been using this facility 100% for all my business storage needs. Both for Commercial Truck rental as well as for personal, that goes also for the storage. The staff ARE AMAZING!!!! Brandie the manager is fantastic and it shows down to her staff. I'm always greeted with a smile and Hello, how can we help you today. The best part, the staff remember my name, you just don't find that in business today. As I have said before this facility should be a model by which all store resemble and next time U-Haul wants to a commercial, this is the STAFF to use. Honest, Caring, APPRECIATE THE FACT THEY HAVE A JOB, WITH A GOOD EMPLOYER.
Philip Falzarano | Overall ExperienceExtremely friendly an helpful ............A '10'.
Ronald Bachor | Overall ExperienceQuick, easy check in process. Ron was professional and friendly. Probably the best experience anyone can expect. Facility is easy to find, safe, secure and run well. The entire team were terrific during our Saturday check in. I would highly recommend this facility.
Kelly Maer | First ImpressionsStorage center was clean I will definitely recommend it to friends and family
Sophia Akalonu | Overall ExperienceRon was great. Made the incoming process very easy!
John Tomaino | First ImpressionsThe facility was perfect for storing my travel trailer. Well maintained and secure.
Willie Smalling | Overall ExperienceBrandie does a great job managing a well run facility
Gerard Hogan | Overall ExperienceStaff is very friendly and courteous. Access is very easy and convenient. Facility is very clean. This one is the best around. I have been to others that were not friendly or just rudely said they did not have units available. The staff here goes out of their way to help!!!!!
rudy manz | First ImpressionsHighly recommended! Beyond excellent service! Brandie was very helpful and informative about everything...explained everything and very pleasant!
Mary Jordan | First ImpressionsI have dealt with Brandi and her staff several times over the past few years. They have always been courteous and professional in all cases. They make the moving experience painless.
mike miller | First Impressionsit's because of the numbers 2 thru 6 the reason we keep coming back
Dennis Reidy | First ImpressionsAs always this facility is spot on excellent. Brafdie and her staff are second to none. they have never failed to amaze me with a consistent level of outstanding customer care level not seen in bussiness today.
Philip Falzarano | First ImpressionsBrandi was very pleasant. The Professional And was always happy to deal with her.
BRIAN JENSEN | Overall ExperienceBrandie was always promptly answering emails with any questions I had. Definitely recommend to friends and family.
suzanne grillo | Overall ExperienceBrandie does an excellant job. Very helpful and knowledgeable. You could not have picked a better manager !!!
Gerard Hogan | First ImpressionsI had a very good experience renting my RV storage space from the Toms River facility. All the staff were very poiliye and knowledgeable. Eric was very accommodating by taking me to my save and showed me the hookups and how to operate the gate for entry and exit. Definitely recommend them to any of my fellow RVr’s that may need storage.
Willie Smalling | First ImpressionsThe only problem I had was the roof leaked and I had to get out with my storage items so they did not get damaged that is why I left there was enough water trapped on top of my bins that we did not see until we removed them. But water on floor items was noticed by your staff along with water on the plastic bags
HARRY BECK | Overall ExperienceI also gave you a 5 star rating on google. My experience with the customer service at this facility has been exceptional. Thank you!
William Erikson | Overall ExperienceI had reserved a 10 x 10 unit online. i was given two 5 x 10 units when i arrived. Although the floor area is the same, it is more difficult to load a 5 x 10 with large furniture (which i have) than the 10 x 10. Really disappointed with the switch and was not notified ahead of time.
Michael Fowler | First ImpressionsThe staff are the best
Rolquin Beauzieux | Overall ExperienceThis was the best deal I have had in a while. I was planning my move and needed a place to put my unused furniture, and holiday boxes. The storage shed was just what I needed. Thank you for being there for me. Employee Samantha was a joy and very knowledgeable. Great Store!!!!
Kathyrn Smith | Overall ExperienceCan't think of anything to say other than "EXCELLENT". THANK YOU...…..STAY SAFE.
Ronald Bachor | First ImpressionsI had a very unique situation and in fact it was a predicament. RON the person that took care of me was very understanding and accommodating regardless of the poor cellphone reception. RON went above and beyond to assist. RON waited for me to come in after the office was closed to make sure that Access code was working. He is definitely an asset. My best experience in accommodation.
Joshua Mizrahi | First Impressionsand friendly...
Cathleen Farrand | Overall ExperienceI was unable to get back when I was supposed to with my motorhome from Florida. They were extremely helpful in making sure I had a spot when I did get back. Great job
Jeffrey Flynn | First ImpressionsRon was extremely helpful in my choosing of a rv storage location. First class operation!
Sean Allaire | First ImpressionsRon, Rich & Cameron were very friendly, attentive and accommodating. I was impressed at the quality and scope of the services available too. The fact that there was overhead shelter for our expensive motor coach was especially appreciated, and the security is second to none! An upgrade to 50AMP availability would be appreciated too, but considering the cost and availability of 110V service, we can manage nicely in that regard. We previously kept the coach at an airport, but mice were a problem, so we relocated to a facility with 50AMP service. I have rodent repellent units plugged into many of our outlets electric outlets ... thus the need for 50AMP service ... but, I recently discovered battery powered units on Amazon and now have that important problem solved without the need for 50AMP service.! I highly recommend UHaul for high end Motor Coach owners ... plus the staff is equally impressive! I had no idea that UHaul had such a breath of services, and at very reasonable rates, had it not been recommended to me!
Tom Beck | First ImpressionsThe staff at the the location was fantastic, so helpful kind and courteous. They are such asset to your company. I highly recommend someone at your company take notice of this office in Tom’s River What an absolute pleasure.
Jourdan Lemieque-Dinkins | First ImpressionsStaff was knowledgeable and willing to take the time to answer all questions.
Robert Santimauro | First ImpressionsUnit very clean when I moved boxes in. This Uhaul is 5 minutes away from where I live. Very convenient..
Kathyrn Smith | First Impressionsemployees have been helpful anytime that I needed help....ie.. Tools, advice, and or supplies. Thank you Dennis Reidy
Dennis Reidy | Overall ExperienceMy battery was dead when I went to pick up my rv
Melba Hardison | Overall ExperienceI wish was a 10 star. Brandy is absolutely the best she goes above and beyond to help every customer. The rest of the staff deserves high marks also. I highly recommend this facility.
Leo Christodoulidis | First Impressionsone of the best places i have rented at
Joseph Cribbin | Overall ExperienceCameron, the young man that helped me was beyond professional and courteous to me. Excellent sales person.
matthew gayoso | First ImpressionsGreat experience, great people and service!
Joseph Forestieri | First ImpressionsIt was a great/ easy experiance 👍👍
Charles Erb | First Impressionseverybody was great there and very helpful ! The storage room was clean and very easy to get to !
Joseph Cribbin | First ImpressionsManager, Brandy and her team are the best very helpful and friendly
LOUIS AMATO | Overall ExperienceUnder cover storage for our vintage travel trailer. So far so good. Easy access and wide gravel roads between covers. We'll let you know if the storage was safe when we get ready to hit the road again
Roberta Novak | First ImpressionsThe staff Was courteous & professional!!
camille simeone | Overall ExperienceToo expensive
Jim Carrollton | Overall ExperienceI fortunately discovered their new covered RV Storage facilities right after buying my motorhome. New and includes electric! They were fantastic to work with. I wouldn’t go anywhere else.
Steve Sweeney | Overall ExperienceAll my belongings were covered with mouse droppings. Many items, such as heirloom quilts and afghans , had to be thrown away. Everything in the unit was a disgusting, filthy mess .I had not expected t
Ruth Peters | Overall ExperienceRon was extremely helpful with the storage of our rv. He even helped me to get the rv into the proper location.
Charles Burke | First ImpressionsVery clean and well run
Ed Karycinski | Overall ExperienceHad storage there for years and everything was fine when taken out. All was kept well and secure. Thank you!
Clara sulewski | Overall ExperienceExcellent staff. Nice facility. Would be nice if RV spots were even a foot wider, but they work.
Louis Ucci | First ImpressionsBrandi and team are the best
Michael Dalberg | Overall ExperienceFacility was clean and secure. Staff was always friendly, helpful and very accommodating.
Bill Gemza | Overall ExperienceBob was great, he got me in and got me out. He went above and beyond to help me. He was amazing. I Definitely give him three thumbs up.
Jonelle Mcgee | First ImpressionsStaff was helpful and friendly
william carey | Overall ExperienceAll ok
bob little | Overall ExperienceThe place was nice...but the gravel around the RV storage area was too much...especially down slope where we were...but the overall storage facility was great...
marci osgood | Overall ExperienceA+
Joseph Milowic | Overall ExperienceThere was great service and a great facility. My only concern was during my stay my propane tank on my RV was emptied. I had it checked and refilled and it was fine.
sante belfiglio | Overall ExperienceI've had several units at this facility and was pleased with the staff and the customer service I received over the years. Brandi is awesome! Thank you everyone!
Robert/Linda Werner | Overall ExperienceThe staff were always very helpful. A special shoutout for Brandie.
Karl Kunz | Overall ExperienceI FOUND THE ESTABLISHMENT TO BE PROFESSIONAL AND ATTENTIVE TO MY EVERY NEED.
RODNEY KIRKLAND | Overall ExperienceAlways very helpful and informative.
bob little | First ImpressionsGood experience; new clerk took longer than should be for new customer to be processed, but still wonderful employees.
Ralph Freda Ministries | First ImpressionsThank you Uhaul folks for the excelent treatment we received
Luis Gottsfritz | Overall ExperienceClean and well maintained facility. The employees are friendly and courteous.
Bob Chevrier | Overall ExperienceVery helpful and pleasant
Phyllis Pantano | First Impressionsgreat
joanne hanson | Overall ExperienceThey are professionals excellent and very helpful Thank you. See you in the future
Steve Turcsanyi | Overall ExperienceNo further comments
cindy anderson | Overall ExperienceService excellent and Brandie was the best and always helpful
John Caputo | Overall ExperienceThe staff as a whole were extremely helpful and knowledgeable offering tips to make our move run smoothly. Brandy is a credit to your organization and couldn’t have been nicer.
William Boyan | First ImpressionsEveryone was very helpful and friendly to deal with.
william carey | First ImpressionsExcellent customer service
Evelyn sapata | Overall ExperienceVery convenient to have a secure place to put things while we were getting ready to move.
Nancy Secare | Overall ExperienceService was great, store front was very clean and the guy that helped me was extremely nice and friendly.
Joseph Koppenhaver | First ImpressionsEveryone was very helpful. And explained everything I needed to know! The facility was clean and comfortable an easy access. Thank you
Maria Klein | First ImpressionsIf the need arises I would gladly return
Daniel Russo | Overall ExperienceFantastic
FRED VANDERMEER | First ImpressionsThe best. They really know to treat customers.
FRED VANDERMEER | First ImpressionsI will returning in the spring
George Macecsko | Overall ExperienceNo problems at all everything was nice
james bobek | Overall ExperienceThe roof leaks and you claim you're not responsible for and d as mage it causes. You require extra insurance for YOUR leaky roof. Do you think that's fair?
Jim Rostron | Overall ExperienceI love the facility it is so clean and well-maintained. The only issue I had was the check in process. It was painfully slow.
Suzanne Pilozo | ReservationExcellent professional service. Highly recommend. They will not disappoint
ivo bellue | Overall ExperienceI first told Brandie I could use a 10x5. I own a 2008 Harley Davidson VROD I was unable to fit my bike inside. Brandie went above and beyond to help me. I am in a 5x10 and appy. Thank you Brandie
Todd Hennings | Overall ExperienceWonderful experience working with the staff at this location. Dan truly goes the extra mile for the customer. He went above and beyond for us anticipating our needs ahead of our arrival.
Paul Semiraro | ReservationNONE
Mary Ann Karows | Overall ExperienceCustomer service very proffesionalism, rates accessible and very good services
Juana Siller | ReservationGreat staff and good prices for long distance moving
Robert Hoste | Overall ExperienceBrandy was fantastic!!!!!!!!!! She sure is helpful and knows the business
Tom Lamantia | Overall ExperienceAll good
bob little | Overall ExperienceThe staff was always helpful when I had questions regarding the unit. I felt very comfortable leaving my son's belongings in storage over the summer break.
Gale Bellamy | Overall ExperienceThis facility has turned into a first class operation, good job U-Haul
DONALD KOETSCH | Overall ExperienceVery helpful staff Alexia great help. Manager super helpful all of them.. Thank you.
wayne crosbie | ReservationVery nice staff..very helpful.easy in and out.
wayne crosbie | ReservationThe staff was friendly and professional. I plan to recommend this facility to friends and family.
Joan Kucyk | Overall ExperienceEveryone was friendly and efficient. Only problem is getting a live body on the phone when they are busy.they do transfer the calls to a remote customer service person so not really an issue .
mike miller | Overall ExperienceGood safe place
charles cadmus | Overall ExperienceGreat place and people
peter venice | Overall ExperienceThe staff was very nice and helpful. Britney went out of her way to make my experience very pleasant
Bob Wickberg | Overall ExperienceFriendly, timely, efficient.
John Sheehan | Overall Experiencevery satisfied
LINDA SUCAR | Overall ExperienceI dealt with a manager named Kevin who was very helpful.
Adrienne Nye | Overall Experience