Customer Reviews for U-Haul Moving & Storage at Rte 295

7,743 reviews

411 Marginal Way   Portland, ME 04101
(Rt 295 & 1a)

(207) 774-0758

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(207) 774-0758

411 Marginal Way
Portland, ME 04101
(Rt 295 & 1a)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

PATRICK M 
Rating:
4.0

I had been there before. So I knew the routine. They were fine

Brian N 
Rating:
5.0

Efficient & friendly.

Brent P 
Rating:
5.0

Customer did not leave a comment.

JESSE B 
Rating:
5.0

Customer did not leave a comment.

DAVID N 
Rating:
5.0

Customer did not leave a comment.

Jamika W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RALPH R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER K 
Rating:
3.0

not enough staff at the desk to accommodate customers

RUDY O 
Rating:
3.0

Customer did not leave a comment.

Flomar R 
Rating:
3.0

I scheduled a trailer pickup at 4:00PM. I arrived a 3:20 pm. The CSR set my return for 3:00PM the next day, which resulted in a very hectic day. I am just surprised that mid week I couldn't get a few extra minutes....

Paul K 
Rating:
5.0

There was a delay in email confirmation of the drop off. Dropped it off on Saturday. Didn’t receive confirmation until Monday. All other transactions were almost instantaneous.

Gregory C 
Rating:
3.0

Reserved two weeks in advance, on pickup reservation system had return date wrong, had to take a bigger trailer for more $ and worse gas mileage, not a huge deal but was an inconvenience. Location handled it well.

SEAN L 
Rating:
4.0

The staff were wonderful to work with Much improved from my previous experience at this location

PAUL B 
Rating:
2.0

Guy who checked me in took his bad day out on me. Yelled at us for passing his sign we didn’t see. Did not take my receipts for oil purchased nor help point me in the right direction to help with our truck issue. Lame service. Guy needs a vacay.

AMY C 
Rating:
5.0

Customer did not leave a comment.

Brian D 
Rating:
5.0

Everything went perfectly. Friendly staff, clean equipment, can't say enough.

Thomas M 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G 
Rating:
5.0

Portland UHaul was awesome. Well run and great service.

JAMES C 
Rating:
4.0

Customer did not leave a comment.

ERIC N 
Rating:
5.0

Customer did not leave a comment.

Paul W  |  First Impressions 
Rating:
5.0

Great location and efficient.

CARROLL G 
Rating:
3.0

I reserved my U Box to be delivered to Bend, Oregon and it was not. It was delivered 30 plus miles away in the next town over, in Redmond, Oregon. I had to rent a cargo van to commute to the address in Redmond. Very unhappy experience, very inconsiderate to have it be in the next town over when I reserved a spot in Bend, waste of time, waste of money, waste of unnecessary materials.

Krystalin G 
Rating:
5.0

Customer did not leave a comment.

CAELAN P 
Rating:
5.0

Great customer service.

Jonathan W 
Rating:
5.0

Customer did not leave a comment.

Abigail K 
Rating:
3.0

It would be nice for to be told that blankets need to be folded on return to avoid getting charged extra.

LIAM M 
Rating:
5.0

Good customer service when picking up the vehicle 😊

Mark B 
Rating:
4.0

The only issue is the space I reserved (smallest available) was not available when I came to check in. I’m glad we came a few days before the actual move because it was less disruptive learning we needed to get a different space. The office did provide some rent compensation to make my actual cost close to what I would have paid for the smaller space.

Sabrina M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT L 
Rating:
3.0

Finding the truck was really confusing since it was so big. A map of the place would be helpful. Also friendlier staff would be nice

JOSEPH S 
Rating:
4.0

Customer did not leave a comment.

WILLIAM M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH P 
Rating:
1.0

No help just gave me a key and said figure it out. The. I get charged for ‘tongue’ ? No detail nothing and I know I broke nothing I drive a truck j and trailer daily.

GREGORY M 
Rating:
5.0

Customer did not leave a comment.

GARY A 
Rating:
1.0

Customer did not leave a comment.

EDWARD W 
Rating:
3.0

The man at the counter was friendly and efficient, however I was unhappy to see him use his personal phone to photograph my driver's license (without asking me first). When I mentioned my concern, He said I could have uploaded a photo of it myself. I let him know I never was presented with the option and showed him confirmation emails on my phone (with no mention of ID uploads). He agreed there did not seem to be the option he beleived to exist. UHaul should make it policy for staff to ask customers if they can use their personal phones for this purpose! The man who connected the trailer to my car was great! He was quick and very nice.

PETER B 
Rating:
5.0

Customer did not leave a comment.

PATRICIO N 
Rating:
5.0

Easy to find and very fast to drop off !

AMY O 
Rating:
5.0

The location is most convenient and service personnel are always prompt and courteous. Most appreciate Gorgi's assistance many times over.

ALAN R 
Rating:
5.0

Customer did not leave a comment.

ROBERT J 
Rating:
5.0

There was a line waiting that took almost 30 minutes to check in. Only 1 representative at the counter. Might want to add another customer.

Michael C 
Rating:
5.0

Customer did not leave a comment.

Carlos R 
Rating:
5.0

Customer did not leave a comment.

SHEREKA C 
Rating:
5.0

The moving team that helped was excellent!

Magnus D 
Rating:
5.0

Exvekjebt tram

MAGNUS D 
Rating:
5.0

Employees were hustling to get multiple trucks checked in. Impressive!

WENDY H 
Rating:
5.0

Everything went well for me .I just felt bad for the nice lady who helped me.She had too deal a group who could not speak English? Can't imagine that stress while holding normal people up .I appreciate u haul saved my day cheap prices

DAVID W 
Rating:
5.0

Customer did not leave a comment.

GLEASON R 
Rating:
5.0

Customer did not leave a comment.

AMY B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B  |  First Impressions 
Rating:
5.0

You guys were great and super understanding

ERICA S 
Rating:
5.0

Customer did not leave a comment.

Brian M 
Rating:
5.0

Customer did not leave a comment.

VICENTE M 
Rating:
5.0

Focus on the right level of the gaz inside before renting

DAVE B 
Rating:
4.0

Customer did not leave a comment.

ANNE P 
Rating:
5.0

Customer did not leave a comment.

Shereka C 
Rating:
5.0

Customer did not leave a comment.

MARK G 
Rating:
4.0

Customer did not leave a comment.

Todd F 
Rating:
5.0

U-Haul in Portland Maine was super helpful and friendly, and my boxes arrived on time and in good shape. I'd definitely recommend them!

shannon w 
Rating:
2.0

front desk staff are not exactly friendly or welcoming. it's transactional and there is not a hint of appreciation for the business. the yard staff is outstanding - a bit rough on the equipment, but friendly and very helpful.

THOMAS V 
Rating:
5.0

You need to buy new cars those are old technology

JOB M 
Rating:
4.0

Customer did not leave a comment.

JOHN D 
Rating:
3.0

Customer did not leave a comment.

STEVEN W 
Rating:
5.0

Customer did not leave a comment.

Laurie N 
Rating:
3.0

Nothing the workers did wrong, but my vehicle was not 3/4 full, it was at half a tank. Also the door on this particular vehicle don’t close all the way causing awful winding noise the whole drive!! I also bought a bag of the protector sheets to over items, and when I opened the bag there was saw dust and used cigarettes butts mixed in with everything!

WILLIAM H 
Rating:
5.0

Great service at check-in!

Paul B 
Rating:
1.0

After driving from Montana to Maine, the experience when unliading two trailers was extremely disheartening, disappointing. We were originally offered a dirty storage unit without light inside of it and in the hallways. After rejecting that unit, we were reoeatedly given unckear instructions with regard to acailable renting spaces and sizes. We ended up spending more than six hours offliading first into a dark unit, then loading into the only supposedly available unit, which was too small. When asking for a bigger unit, we were told, nothing was available. - except the dirty and dark one. We then asked if we could get a second snaller unit as thete wasn't apparently a clean larger one. They then asled for more money, thoygh we had been told, the monthly rent wss free. I tried to talk to the manager. He was RUDE and the contrary to helpful..I feel VERY uneasy having my personal velingings stored there. I would like to move them to another location. I doubt they are in safe hands there. The staff and management at that location is TERRIBLE.

MICHAELA H 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO P 
Rating:
5.0

Customer did not leave a comment.

MANANGA R 
Rating:
5.0

Every time I have been to the 411 marginal Way location there's always been this one specific woman who just about every time has dealt with me since back in 2023. I just want to put a compliment out to her unfortunately I cannot remember her name but she has always been absolutely amazing right on top of everything very professional and very sweet as well as the rest of the employees. I although it's been decent with other places that have U-Hauls that people Branch off of the corporation your actual service station rentals and storage units location has always been amazing I have never been to any other location or any other business that all employees are upbeat ready to work plus having actual employees that don't have an attitude compared to most businesses your location keep up the great work.

TERRI W 
Rating:
4.0

Everything went smoothly from start to finish

ALEX H 
Rating:
4.0

Customer did not leave a comment.

dale s 
Rating:
5.0

Customer did not leave a comment.

Hannah R 
Rating:
4.0

Customer did not leave a comment.

GARY W 
Rating:
5.0

The rental procedure was simple , straightforward . Easy booking online, straight forward pick up ( no proof of insurance needed) to drop off, greeted as I pulled up. Have rented many vehicles thru Enterprise, Home Depot, Lowesand ,Avis. I will not hesitate to rent with uhaul again.

STEPHEN M 
Rating:
1.0

Portland is horrible. Women working look and act like crack addicts, one was late for work while one walked out so too longer than needed, staff was unavailable for small repair so had to delay move.

Kinsman C 
Rating:
5.0

Customer did not leave a comment.

ROBERT M 
Rating:
1.0

I have repeatedly found the people that work at this location to be rude and unprofessional, including the manager. This last experience was no exception.

JAMES S 
Rating:
4.0

Customer did not leave a comment.

RALPH W 
Rating:
5.0

Great service, staff made it very easy.

SEAN B 
Rating:
4.0

Giorgi of Portland was the easily the best u haul employee that I’ve had the chance to work with to date. I can tell he’s a hard worker and he was very helpful while dropping off the truck. Thanks again man!

CODY B 
Rating:
5.0

Customer did not leave a comment.

Cecil A 
Rating:
5.0

Customer did not leave a comment.

MUSTAFA A 
Rating:
4.0

Customer did not leave a comment.

BRIAN M 
Rating:
3.0

Recently I have noticed that UHAUL has added another fee customers need to pay for rentals. A $5.40 "Vehicle License Recovery Fee" on top of a $1.29 per mile charge. Why, seriously...

Kirk C 
Rating:
2.0

Below average at this location. I have a uhaul in Brunswick Maine as well and they're great! Uhaul overall, great! Marginal way in Portland is terrible bc of the owner. Assistant manager (Brittany I think?) is great!

ANNAMAE R  |  Overall Experience 
Rating:
4.0

I liked to rent with you

ALFREDO F 
Rating:
5.0

Customer did not leave a comment.

STEVEN K 
Rating:
4.0

Customer did not leave a comment.

PAUL G 
Rating:
3.0

There was some confusion when dropping off the trailer. There wasn't anyone outside to tell us where to park it. We orignially went to the main building & parked. Then was told to go to the lot across the street, we went over there and parked and the attendant walked over and flagged us to another spot. Wouldn've been helpful if they were clear the first time so we didn't have to move three times.

ERIN K 
Rating:
5.0

Customer did not leave a comment.

TYLER C 
Rating:
5.0

Customer did not leave a comment.

GORDON G 
Rating:
3.0

One associate had a poor attitude when asked to clean the ice and snow off the roof. Unpleasant.

Adam H 
Rating:
3.0

It was a busy day therefore the staff was not very friendly or helpful. I will think twice before going back. They gave me the impression that they weren’t happy the customers were there.

NANNETTE M 
Rating:
5.0

You are good jobs

KADRA S 
Rating:
1.0

The manager was so bad he wasn’t nice He is disrespectful

SULTAN A 
Rating:
2.0

The lady who checked me out, was clearly having a bad day, she mumbled causing me to ask her to repeat things, she sighed a lot, and generally gave me the impression that I was interrupting her. The truck was great! Thank you.

Wade B 
Rating:
4.0

Customer did not leave a comment.

ERIC R 
Rating:
2.0

The snow was piled up and hard to drive around the storage buildings. There’s a rat trap in my storage locker, and it makes me wonder if my stuff is insured against being chewed by rats. I know the storage area is flooded during lunar tides and rain storms, so I put my stuff on top of plastic bins to avoid flooding. My rental truck didn’t have any wiper blades. And I put some on and cut the old ones including the packaging. They wouldn’t reimburse me even after the person on the app said they would unless I had a receipt. I had to drive an hour home to find the receipt and come back. There was no snow brush or ice scraper, in the truck. I had to get my own. I felt bad for the next person, renting it without a snow, brush or scraper, so I left it in the truck. The U-Haul lady said she didn’t want it and gave it back to me even after I explained why I left it in. I wish my truck was better equipped for the rain and snow. I’ve been trying to buy a tow hitch for my own car for two years and they advertise they install them, but Terry says the guy left and they haven’t found a new guy. And I’m thinking it’s been two years. Haven’t they found someone yet?

STEVE R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATIE M 
Rating:
5.0

Everything about the service we received, at both the pick-up and drop-off sites, was excellent. Don't change a thing!

Thia H 
Rating:
5.0

Very helpful with hooking up trailer and dropping off!

CHRISTOPHER H 
Rating:
5.0

Customer did not leave a comment.

Gary R 
Rating:
5.0

A common mistake is to remove personal equipment, guess what I forgot my toll device. After remembering I didn't recover the device, I returned and it was safe and sound, waiting for my pick up. Thank you for careing.

dwight W 
Rating:
3.0

The area my unit was in was difficult to access - often the doors were blocked by trucks, and a door was open for anyone to walk in that wasn’t blocked as a solution. That meant it didn’t feel safe and secure. When I moved out of my unit, there was a rat trap in the unit and poisoned food was in some of the boxes in my unit as a result. This was not something I was informed about at all and I was really concerned about the safety and health risks here. I ended up throwing out things I had stored as a result.

JILL B  |  Overall Experience 
Rating:
5.0

Customer service is always great at this location.

NATHAN W 
Rating:
5.0

Customer did not leave a comment.

Robert D 
Rating:
5.0

Lot of ice chunks on trailer platform …. Tried to remove ….. frozen solid….. makes for sliding items on trailer ….. other wise great place …. I use couple times a year generally

ARTHUR B 
Rating:
2.0

Vehicle was iced in. Could not open the lockbox to get the key. Took at least a half hour to be confirmed online while I waited. Finally had to go inside and deal with a live person. There was nothing to clean the ice and snow off the windshield. Pretty poor experience. Almost could back out through the snowbank

Jon C 
Rating:
3.0

Customer did not leave a comment.

NATHAN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DALE A  |  Overall Experience 
Rating:
3.0

With a few exceptions, the staff at this facility are surly and unhelpful.

Robert L  |  Overall Experience 
Rating:
5.0

Restroom shouldn't be closed. Therefore you should open it.

ASHLEY R  |  Overall Experience 
Rating:
3.0

The woman at the counter was rude and put me in a unit that was locked, wasting my time

Robert L  |  First Impressions 
Rating:
5.0

So far absolutely great!!!! Would definitely rent again!!

ALLISON S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HEATHER B  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

elizabeth n  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jennifer s  |  Overall Experience 
Rating:
3.0

I don’t like the ladder system up to my unit. Seems like there could be a better system.

John H  |  First Impressions 
Rating:
5.0

It would be better if it stayed open longer such as 24 /7

ASHLEY R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIE F  |  First Impressions 
Rating:
2.0

Staff, more specifically the GM was extremely rude and unhelpful.. The facility itself was clean convenient, however, I would go out my way to use another UHaul store or another company before I ever went back to this facility.

Benjamin L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHANNON C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kimberley C  |  Overall Experience 
Rating:
5.0

Absolutely no issues of any kind!

Josh R  |  Overall Experience 
Rating:
2.0

It was wet and hot and felt like the walls to the units were made out of cardboard. There were also fruit flies. And anyone can enter the building via vehicle through the carport during business hours. The automated lights constantly went off while I was working in my unit, making me feel unsafe, and it was super annoying as I couldn't figure out where the sensors were to turn them back on.

Margaret R  |  Overall Experience 
Rating:
5.0

Wish he moving trucks had a USB po to charge phone or gps units

Shawn K  |  First Impressions 
Rating:
1.0

No communication, 3 weeks trying to get a hold of someone . Had to file a corporate complaint. The storage unit was never closed out on the uhaul end properly after the keys and card were surrendered. Organize your team members.

CHRISTOPHER C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S  |  Overall Experience 
Rating:
5.0

Perfect size indoor storage for dorm room items over summer. 24 hour access was great and staff were very helpful!

Sabrina M  |  Overall Experience 
Rating:
2.0

I need to extend my Uhaul truck rental a few more days or get a storage unit in Central Square, Cambridge until the end of August. Is it possible to transfer my fees from Portland to the storage unit in Cambridge? Please 🙏 reply by email Olofolo@hotmail.com or call 602 885 0526 Mahalo

Olof E  |  Overall Experience 
Rating:
5.0

I didn’t get her name , and I hate to say it like this but the young lady with the red hair at the counter was awesome and very helpful .

Daniel G  |  First Impressions 
Rating:
2.0

Person at the desk rude , Unhelpful. His communication skills need work.

Denis D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tayana S  |  Overall Experience 
Rating:
3.0

We discovered our online reservation for a storage unit was incorrect and we were assigned the wrong kind of unit. Fortunately we arrived just before closing so the woman at the front desk helped us but was unable to provide the type of storage originally requested so we needed to get a more expensive one. After we finally got a unit and loaded our belongings, the 14' front garage door of the storage facility would not close. We called someone to let them know and waited about 40 minutes for them to arrive, wanting to make sure we didn't leave while the door was open. The man who arrived was able to fix the garage door....didn't seem appreciative that we called to alert him of the issue and/or waited to make sure no one went into the facility. Just trying to do the right thing....

Elizabeth O  |  First Impressions 
Rating:
5.0

Everything about our experience using u-haul for our cross-country move was first class! We loved that there was a free month of storage with our trailer rental. That helped us tremendously as we found and got settled into a new home. Great service from great people. 100% satisfied customers!

Ally C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca J  |  Overall Experience 
Rating:
5.0

U-haul the best

TRESOR K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anne P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Maria H  |  Online Move In 
Rating:
4.0

In the past year the Marginal Way facility has upped its game, with more customer-friendly staff, and lately the lines have not been so ridiculously long as they used to be.

KAREN S  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Ashley B  |  Overall Experience 
Rating:
5.0

Just so hot in there and the only thing is it’s kinda hard when the big doors are locked and you have to move in stuff that’s the only issue.

ALICIA M  |  First Impressions 
Rating:
5.0

Tom was fantastic and solved our storage issues leading up to using his location. His team working there is amazing and went above & beyond for us. I cannot recommend him or his staff enough. 🤙🏻✌🏻

Mark B  |  Overall Experience 
Rating:
5.0

Very happy with my rental unit. However, the January storm led to flooding of units, and I lost two mattresses and a loveseat. I’m hoping I get reimbursed after the insurance settlement.

Wiley D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pam M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josh G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra B  |  First Impressions 
Rating:
5.0

Donny was very helpful and friendly and I appreciated his assistance and knowledge. He showed me various storage options and helped me pick the right one.

Deirdre N  |  First Impressions 
Rating:
2.0

I did not feel safe at your outdoor storage area in Portland. Every time I was there, I was followed and watched by hoodlums. My storage door was vandalized within days of moving in. For a guy like me in his sixties moving by himself, I don't need that. I don't care what bull they are making up in their racist minds.

LOUIS S  |  Overall Experience 
Rating:
4.0

Some issues with access on our first day. I was not present but my spouse and the moving guys were unimpressed with level of timely support.

David M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tracie B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tayana S  |  First Impressions 
Rating:
5.0

The employees were very friendly and helpful

HOPE M  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Julie C  |  Overall Experience 
Rating:
5.0

Thank you for making this experience easy and friendly.

Pat B  |  Overall Experience 
Rating:
3.0

The entire time I had my storage unit there were multiple trucks parked directly in front of my unit’s door requiring me to shimmy through between 2 trucks or completely around a line. When I brought it up to the office I was told that there was nothing to be done , but assured that by the summer it would be cleared up. That was this past summer and it never was. That made it pretty difficult to add or remove any items from the unit. One time I went to my unit , opened it and saw puddles of dirty water inside. Went to the office and was told “ oh yeah that’s how we clean. They use blowers and stuff gets in” I’m only now after moving out able to see the extent of the issues. When I cleaned out my storage unit two days before my last bill was due and went back to the office to let them know I was told everything should be all set. And then I just got charged for another month! Worst U-Haul experience I’ve ever had. And I am still waiting for my last ( current months refund)

Zachary D  |  Overall Experience 
Rating:
3.0

Unfortunately about the flooding and I was not informed of it, but the new customer service person ( a young female, whom I did not get her name) was very helpful. Thank you.

Daigo F  |  Overall Experience 
Rating:
2.0

The woman I dealt with 2/29 was very pleasant. However, the manager 3/1 (Tom) was one of the most unpleasant people I have ever encountered as a customer. He should not be allowed to deal with the public. As a result of this experience, I am unable to recommend this U-Haul location.

JEANNE F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Meredith B  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Claire C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEIDI C  |  Overall Experience 
Rating:
5.0

This business is run perfectly. Employees give you everything that you need to know. Explain thoroughly. Employee also did whatever was necessary to get me into the u-haul that was best suited and available with the payment options that I had at time. Storage units are very reasonable. A+

Nathan M  |  First Impressions 
Rating:
4.0

The person that checks me in was not to helpful and not nice 🙂

Terry M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thetngon P  |  Overall Experience 
Rating:
5.0

Very pleased with my experience. We purchased a home with a basement and no longer require storage off site. Thank you!

Matthew K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy M  |  Online Move In 
Rating:
4.0

Mice got into my unit and destroyed a few of my items.

Heather L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frances G  |  First Impressions 
Rating:
1.0

You have not called. I have already moved out. Your staff walked with me to an unlocked unit. I was yolk the person was asked to leave the previous month. I cleaned and told the staff it’s empty. I called asked to speak with someone for being charged another month. No one called. I called again and was told they were checking to see if I told someone. Very unprofessional!! I spoke to the guy who walked me to the unit. It’s all on camera. It’s ok you made a mistake but refund my organizations money we are good customers.

Margaret L  |  Overall Experience 
Rating:
2.0

Customer service and helpfulness non-existent.. I asked for assistance on several occasions and was met without any and like I was bothering a staff member. Refund but back policy unclear. Generally one of the most unhelpful Stores in Portland.

DENNIS D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARLES T  |  Overall Experience 
Rating:
1.0

We were told that if we rented a one way truck we would have a free storage unit for a month.When I dropped off the truck the agent was rude and said I had to pay $150.! Since I lived far away and had no other options I had to pay. I would like who ever reads this to investigate this matter. Your company shouldn't promise a storage unit free and then when we get there thats not case. The unit was very clean and spacious but that doesn't make up for the fact your agent was extremely rude, refused to look into the matter and kept pushing payment for the unit. I feel you have good company but this false advertising has made up my mind never to use you again. You must remember you have other competition out there. Thank you for your time

DONNA L  |  Overall Experience 
Rating:
5.0

The staff was very accommodating. I did not realize the large garage door was locked for the evening with my fully loaded van inside. Staff unlocked the door for me so I could leave.

JANET T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EVERETT I  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Leonard G  |  Overall Experience 
Rating:
1.0

Staff was generally pretty hostile and unhelpful, signage for hours that the actual bay doors open up for easier load in access is inaccurate. Had to rent a second unit last second, because the misleading description of the initial unit I rented. Supposedly I have a refund pending, since I never opened the unit that was 5' off the ground, but we'll see. The facility itself is maintained well enough, but I wouldn't recommend renting from a place where some lady yells at or insults her coworkers over the radio (whoever was working evening of 10/30), and the big bearded fella that smells like a wet ashtray just ignores questions and talks over you (morning of 10/31). I'm in a tight spot, so opted to just keep my unit. But given any other reasonable option that time of night, I would have much rather dipped and rented elsewhere.

Sean S  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

CHARLES T  |  First Impressions 
Rating:
3.0

You should have some kind of discounted funds if you are getting a storage after part of the month is gone. Also some kind of refund for unused portions of the month. I paied full price for one month and checked in on thr 12th and out on the 23rd less than half a month

BRANDON M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY A  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Daigo F  |  Online Move In 
Rating:
5.0

Easy and clean, would recommend!

Katherine W  |  Overall Experience 
Rating:
5.0

The phone system is terrible. Sometimes I want to speak to someone at a specific location and it's close to impossible with the system being used to do that. It's not a question of waiting on the customer's side. U haul phone system makes it impossible to wait for someone at the facility they call to speak to them. Any call-back service is to a customer service representative not at the facility. People are sick and tired of these forms of innovation that deny person-to-person contact

Thomas G  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KEN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ginger l  |  Overall Experience 
Rating:
4.0

It would be helpful if the door to the storage units was more accessible - you couldn’t get very close to unload. Also, I wasn’t aware the unit I rented required a ladder to access. Luckily, I am able bodied and made it work but if I struggled with lifting or climbing, this would have been impossible.

JILL B  |  First Impressions 
Rating:
2.0

The person who helped me at the store was fine, very nice in fact. However, I had reserved a room 10 x 10 and when I arrived one was not available. They had no rooms of the appropriate size, So I had to settle for a smaller room. This is no way to treat customers.

Douglas B  |  First Impressions 
Rating:
5.0

We were most satisfied with this facility. It served our storage needs well after our move.

DANIEL M  |  Overall Experience 
Rating:
2.0

Your staff should be train on how to engage customers. tHe staff who attended to me lacked basic etiquette in customer service. I decided not to rent from ou for several reasons, ut most importantly how he was talking to me.

PIOUS A  |  First Impressions 
Rating:
3.0

The communication between 1800 number and portland sucks but I didn't get my free month rental either

Joseph H  |  Online Move In 
Rating:
5.0

Very helpful and patient staff! Positive move in experience!

jennifer s  |  First Impressions 
Rating:
3.0

Tom, the manager at the Portland facility, was not customer-friendly, blunt, and off-putting when simply asked typical questions. However, another younger employee, male, who had helped me earlier in the year, went beyond the call of duty, helping back my large 26' truck into the bay for me, and answered any questions with grace and accuracy. Once I returned the truck to the Augusta facility in Maine, the customer service was so good that I mentioned my experience with Tom in Portland. Both of them had stories to tell about his approach to customers and fellow employees, none of it complimentary. My only reason for bringing this up is that folks moving are already under stress. The more U-Haul employees can ease that stress level, the better. As one who has worked in customer service my entire career, good customer service reaps rewards on down the line.

Randy D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawerence C  |  First Impressions 
Rating:
1.0

Poor service no help and was told the u it wasn’t ready and it was on second floor with no elevator. Had to wait for over 40 mins to get help onsite. Left and found another facility to store with

Denise R  |  Online Move In 
Rating:
1.0

No help in finding unit then on second floor and no elevator. Left and went to find another storage facility

Denise R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica K  |  Overall Experience 
Rating:
4.0

No complaints at all.

Ronald W  |  Overall Experience 
Rating:
1.0

Garage door was broken, 3.of the 14 times.i was.there.

Justin M  |  Overall Experience 
Rating:
4.0

Rent the unit for over 8 years. Only complaint is that lots of dirt blew into the unit and damaged some of our belongings.

FRANK C  |  Overall Experience 
Rating:
1.0

Over priced for something so small.

stephani d  |  Overall Experience 
Rating:
5.0

This U Haul facility was clean, secure, and easily accessible.

LINDA B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHEDDI B  |  First Impressions 
Rating:
3.0

I commented that the staff was not friendly and nice. All were except the guy that checked me out. He seriously needs to work obvious attitude..

Steve S  |  Overall Experience 
Rating:
3.0

Often times there were U-Haul trucks parked in front of the unit making it difficult to access. When you make the reservation it’s advertised as 24hour access then when you get the confirmation you are informed access is only until 10pm. In reality, if you have a drive up unit you may access it 24hours(or I did several times) even though they tell you you can not. They should refine their communication with accurate information. Also I moved out the week before my billing date and was still charged so now I have to track down a refund. Even though I called to make sure I wouldn’t be billed I still was. Not at all convenient. Other than that everything was ok.

Seth L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

julia r  |  Overall Experience 
Rating:
4.0

.

Meredith B  |  First Impressions 
Rating:
4.0

Needs an elevator.

Richard W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nina R  |  Overall Experience 
Rating:
5.0

Both employees made our experience so easy I cannot recommend them highly enough.

Mark B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brenda B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica K  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Susan M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JEANNE A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THEO F  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

GABRIELA F  |  First Impressions 
Rating:
5.0

I really like uhaul they are thier for all my needs and im thankful to do bigness with them.i definitely will continue to do business with them. They are patient and are willing to work with you. I definitely would refuse them to not just a friend but others who needs this type of service.

April A  |  Overall Experience 
Rating:
3.0

The physical place is great. The employees need customer service training.

Gregory A  |  Overall Experience 
Rating:
5.0

Went above and beyond to help me get my stuff, even after the key wouldn't work with the lock. They were very helpful!

LYNNE M  |  Overall Experience 
Rating:
5.0

I didn't end up using the storage unit, but the staff at the Marginal Way location were incredibly helpful and friendly. I love U-Haul because of the staff and their eagerness to help. I have never met a U-Haul employee who was not friendly and kind. The teams and systems work so well and there is never a burden put on the customer. You make moving so easy – thank you!

Esme H  |  Overall Experience 
Rating:
5.0

The only thing I had trouble with was no elevator to help with larger items that had to be carried up and down stairs.

Kara L  |  Overall Experience 
Rating:
5.0

Thank you.

JOHN R  |  First Impressions 
Rating:
4.0

Only issue I had was the parking of uhaul trucks in front of our unit. It was still accessible, but required us to park a distance away; not optimal but workable.

William H  |  Overall Experience 
Rating:
3.0

Lots of trucks parked but n front of my unit. Not easy to access

Zachary D  |  Online Move In 
Rating:
1.0

I couldn't access my unit because there were always trucks parked in front of it. This month was a horrible waste of money for that reason, no access. I want a refund.

CARRIE A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

bernard h  |  Overall Experience 
Rating:
3.0

Facility was clean & accessible. The staff was mixed. Either A-1, knowledgeable and professional or not. Appears staff are overworked (understaffed) and doing the best they can. Some have a higher tolerance and a knack for customer service, others not so much.

Lisa C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael C  |  Overall Experience 
Rating:
3.0

Seemed professional enough, but insisted I use one of their locks. When I went to empty my facility after a few very cold days, my lock would not open. Their solution was a can of de-icer and a stubborn Russian. After an hour of trying to pry the lock, with little results, the Russian finally conceded that a torch or grinder was in order. Once he left, I was able to pry the lock enough to get access. Once Russian guy returned, noted he only had a screwdriver. No torch. No grinder. We already had a screwdriver. Thank god I got the lock to budge.

Michael R  |  Overall Experience 
Rating:
2.0

Constantly my rent went up.

Shayne G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristi A  |  Overall Experience 
Rating:
5.0

Thanks so much for letting me get the stuff out of storage and for your patience I appreciated your business and look forward to utilizing your services again sometime in the future again thanks so much Bambi Graham

bambi g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWN L  |  Overall Experience 
Rating:
5.0

Clean & secure. Excellent !!!!

Michael J  |  Overall Experience 
Rating:
2.0

I wasn’t informed that the storage unit was on the second floor. Access to one of the units was significantly restricted to to it being in a very narrow corridor. This prohibited the full use of the space of that storage unit. We were unable to navigate the corridor and place furniture in the unit. We ended up having to rent a second unit. Multiple people were clearly living in units. The area reeked of stale cigarette smoke,astray and mold. The place literally look like a garbage dump.. Literally experienced a significant release for stress checking out of the units. I will never use the storage facilities again

Garry B  |  Overall Experience 
Rating:
4.0

I tried to take pictures of the truck after I emptied it and the position of the truck but I couldn't get the bay door open I left a water bottle with coffee in it on the Step Up driver side but outside of that everything is cleaned out

Philip R  |  First Impressions 
Rating:
3.0

Not being able to talk directly to MY storage place but having to go through a call center was HORRIBLE... they never delivered the messages to my storage place so I never got call backs. I hate going through a call center- this needs to change or my storage place needs to answer their phones so it doesn't automatically go to the call center. I called at least 25+ times through the days and NEVER EVER got a person at my storage place, it always went to the call center. BAD BAD BAD.

michael t  |  Overall Experience 
Rating:
3.0

The customer service was fine and the unit is fairly clean. My only complaint is that there is a set of stairs leading to the 2nd floor storage units with no elevator, which is not super convenient. I suggest getting at least a freight elevator to enhance this experience. I do like the access hours, however.

JANET T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

emmanal c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kennedy M  |  Overall Experience 
Rating:
5.0

The sign up was easy and efficient and everyone was nice; however Uhaul trucks are lined up in front of the storage units which makes it difficult to move furniture etc... into the units. I've been to my unit a couple times and trucks have been parked in front of the units each time.

Donalee S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fiston M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Anas D  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Raphael S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RENEE B  |  Overall Experience 
Rating:
5.0

Thank you so much. Be well

Mikel B  |  Online Move In 
Rating:
5.0

Went out of their way to help me.... Couldn't ask for better people..... Very busy place...

Gerald A  |  Overall Experience 
Rating:
3.0

I didn't use their storage services but their rental service. I cannot day the clerk was friendly but he was efficient.

annick s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

walter p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gregory n  |  First Impressions 
Rating:
5.0

THE STAFF HAVE ALWAYS BEEN CONSIDERATE.

CHERYL J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard F  |  Overall Experience 
Rating:
5.0

Your customer service is unmatched. I had the loveliest time working with the front desk associates. They were kind, helpful, and incredibly accommodating. I just cannot say enough kind things about how great the staff at the Portland UHaul is.

Margaret G  |  Overall Experience 
Rating:
2.0

Move out pictures taken on the 25th, unit returned just like any truck rental. Move out not processed for days resulting in another month's charges even though pictures of a clean empty unit were confirmed received on the 25th. Seems like a convenient way to get some extra revenue even though the timeline is clear.

Timothy S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tyler E  |  Online Move In 
Rating:
5.0

Great facility! 100% satisfied! Thank you!

KIMBERLY L  |  Overall Experience 
Rating:
5.0

Couldn’t have asked for a better place.

Jeff F  |  Overall Experience 
Rating:
3.0

Staff wasn't very helpful in taking the auto transport off and even offered to help me take the car down only if I have him $20. Our reservation for the storage unit done online wasn't showing up in the system and so we had to book again online while there. There were no units of the original size we had gotten so we ended up with a smaller one and we barely were able to cram everything in it.

DANIEL Y  |  First Impressions 
Rating:
4.0

Arriving at the facility by car on Marginal Way and Just passing Cove St. I completely missed the entrance. Google maps had me come around the building go back up Co Street, I drove in the drive-up storage area and proceeded to find my way to customer parking. Upon reaching the front desk, Tristan explained that that was not in his normal position and tried to assist me the best he could. I told him I rented a locker online and needed to be shown where the locker was. He was not trained on the web self Storage. In hindsight he should have also asked me for my ID to verify who I was. I recall that I did get the code on the U-Haul app and sign up process and brought up the information on my phone. Tristan asked to see the code. He than showed me around the building to the indoor storage units. He showed me two keypads one to disarm my unit the other to enter the facility. He proceeded to answer all my questions with knowledge and was very helpful. Tristan explained that this location was temporary housing the vehicle repair as a new repair facility construction is ongoing. Tristan deserves recognition for being able to handle a position outside his own and providing me a good experience.

David P  |  Online Move In 
Rating:
5.0

Incredibly friendly and helpful staff! Made my moving and storage unit renting experience smooth and easy

Alexandra S  |  First Impressions 
Rating:
4.0

Very convenient and staff was very friendly. Was pleased that nothing got water damage or infested by rodents but things were dirty, but generally very happy with my experience.

Leslie B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HERMAN F  |  First Impressions 
Rating:
1.0

Becky Coleman and the gentleman who closed out my account were very helpful and professional. Otherwise, everything about the UHaul experience I disliked — from the antiquated and frustrating way I would get charged a late fee despite you having my credit card on file, to the multiple times I showed up and my unit was locked by you despite my bill being paid in full every month. (Again, you had my credit card that has never expired or stopped working.) Your rates went up constantly, and half the time the trucks were parked in front of my garage in a way that made it impossible to access in off hours. Never, ever again.

Matthew R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NANCY A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kara L  |  Overall Experience 
Rating:
5.0

Clerk was very courteous & professional.

janet c  |  First Impressions 
Rating:
5.0

STAFF WAS VERY FRIENDLY & HELPFUL. THANKING THEM FOR THEIR KINDNESS.

janet c  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard W  |  Online Move In 
Rating:
2.0

Inconvenience with card access issues and customer service over telephone was not helpful with trying to fix card access issue. No one reached back out to me like customer service said they would.

shavonah b  |  First Impressions 
Rating:
5.0

I found the staff to be friendly and helpful. The one concern I do have is the key card. There was a period when there where on going issues with it working properly. Overall I was extremely pleased with my experience.

Franklin D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erica A  |  First Impressions 
Rating:
5.0

Excellent service excellent people

bernard h  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

rebecca v  |  Overall Experience 
Rating:
5.0

Professional, efficient, friendly

John H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph k  |  Overall Experience 
Rating:
5.0

Chris is awesome! Thank you for the great service!

Matthew D  |  First Impressions 
Rating:
5.0

Very helpful

Bartley H  |  First Impressions 
Rating:
5.0

Propane leak or backdraft is very strong and gave us headaches.

melanie c  |  First Impressions 
Rating:
5.0

Very nice, polite, and professional.

Sandra M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joseph k  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kara L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan G  |  Overall Experience 
Rating:
1.0

Your front desk staff was so bad I was there crying last night at 7p trying to move my items into storage. She was confused, explained things incorrectly, and left out pertinent information like the loading bay closes at 5....not 10. I had to go back to the office a total of 5 times for various reasons because she was so so bad. She said the key card was activated, it was not, she lost my account and couldn't find me again somehow, she said there would be a lock in the unit and had me put away the one I was purchasing....there was no lock. Just all around awful experience, would never recommend.

Julia W  |  First Impressions 
Rating:
5.0

Process from renting the van to renting and moving in my items went extremely well. Manager on duty was friendly and very helpful,. Thank you

Robert B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen D  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and a great experience overall. I had intended to only need storage for a month or two, but with quarantines, I ended up being there for 16 months!

Rachel A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha T  |  Overall Experience 
Rating:
3.0

Was told my reservation came with a. Free lock and was then charged for one because the free locks were for online check in only. Wish I would have knew I would have brought my own.

Tyler M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher M  |  Overall Experience 
Rating:
3.0

Would have been happier if they got my name correct the first, second, or third time I went in. Had to wait for them to show me how wrong they had my name in the computer and they also input my email incorrect at one point so I wasn’t receiving any notifications. And finally I payed late by accident one month and they didn’t take the lock off for 5 days for some reason. The facility is great but the employees need some training

matt c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel D  |  Overall Experience 
Rating:
4.0

Understaffed, and I called 3 times and waited on hold 20 minutes and when I got through was told I didn’t have a unit waiting even though I had confirmation and a reservation number from my online order. When I arrived I was given a unit that had a lock on it. The manager walked out to the unit with me and removed the uhaul lock. She was very helpful. It took 45 minutes to get it all worked out and I had movers waiting and getting paid to wait. The man who took back the truck, Griorgi? Was super friendly and quick.

John B  |  First Impressions 
Rating:
5.0

Ryan is FANTASTIC !!!😁😁😁

Jennifer G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ericka A  |  First Impressions 
Rating:
5.0

All of the staff were really nice and helpful

Daniel D  |  First Impressions 
Rating:
5.0

Ryan and Latoya were both great!

Kara L  |  First Impressions 
Rating:
3.0

Service was always very slow but helpful and friendly when you got to them. I’m assuming it’s a staffing issue

Trey C  |  Overall Experience 
Rating:
2.0

I got a code to get in but it never works. FRUSTRATING to say the least.

BOLIVAR B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN K  |  Overall Experience 
Rating:
5.0

The store manager, Ryan, could not have been nicer. We had a bad UHaul truck rental experience in Massachusetts, and the storage experience in Maine was the antithesis of that. It was truly exceptional even though our larger space had gone to someone online, I walked out not feeling bad about it. A+++ UHaul!! The whole staff at this facility is nice!

Melisa F  |  First Impressions 
Rating:
5.0

The general manager Ryan is the best. Very helpful.

eleanor h  |  Overall Experience 
Rating:
5.0

All employees at this location were helpful and courteous.

David C  |  Overall Experience 
Rating:
4.0

Im not sure why I'm rating my "move in" experience now. That is actually stressful.., to get a message that implies there is a mix up of some kind. Ive had my storage space for 4 years! Everything else has been really pleasant.

heather s  |  First Impressions 
Rating:
3.0

We were told a storage unit was included with our truck rental. When we arrived no unit was reserved. We got that straightened out and then told we had to buy a round lock. We did. Then in the storage unit was a new round lock. So we moved our stuff in and went to get a refund on the purchased lock. We were told that the lock was necessary and no refund would be given. If we had gone to the storage unit first we would have had a free lock. After going round and round we asked for the manager who refunded our lock purchase. Bad communication and somewhat rude and non understanding staff

Dennis D  |  First Impressions 
Rating:
5.0

Glenn and Ryan really rocked. There were so many customers and returns they were juggling on Mother's day, but they got to everyone and solved all the problems. They helped us get to Saco for a better fit, because this location doesnt have freight elevators for the second floor which was just something we couldn't do. They were kind and courteous even under so much stress! A+++++++ for them

Margaret C  |  First Impressions 
Rating:
5.0

Great personnel.

Ramon R  |  First Impressions 
Rating:
5.0

The people at Marginal Way are great--always so helpful and nice. The facility is very nice. My only problem is: apparently storage unit 3240 gets wet! I did have some damage to one chair and lost one box of books. I would recommend not renting that particular unit. Everything and everyone else there is stellar. Top-notch.

Mary/Robert C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrianna T  |  Overall Experience 
Rating:
5.0

The staff were all helpful and courteous, even going out of their way to assist us. Thank you.

David C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sharon B  |  Overall Experience 
Rating:
5.0

I recently bought a house and no longer required a storage unit but I had my space for three and a half years and always had a great experience. The staff were great and so helpful and polite. I always felt like my valuables were safe and would definitely recommend using Uhaul for storage needs.

jennifer r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy G  |  Overall Experience 
Rating:
4.0

The staff was very helpful and courteous!

Carol M  |  First Impressions 
Rating:
3.0

The practice of separate bills for each unit when I had two units led to double very high late fees. I went online and put the payment on auto, then received a few days later a letter telling me that if I put the payment on auto The late fees would be refunded. They were not refunded and I got another late fee the next month for one unit which is when I found out that each unit was charged separately. I went in and explained and the single late fee was refunded, but I was told that it was to late to refund the first two.

FREDERICK D  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Dana s  |  Overall Experience 
Rating:
5.0

We didn't access our storage space much at all, but when we needed to get in we were able to do so and the staff was helpful when we couldn't get our key card to work. We will definitely consider using u-haul again and will recommend to anyone looking for storage in Portland.

Susan W  |  Overall Experience 
Rating:
5.0

RYAN IS A HOME RUN GUY. Unfortunately you have an IDIOT AT YOUR BRUNSWICK OFFICE who wanted to charge a drop-off fee twice the rental fee for a defective trailer rental where the hitch detached while on I295. Only because of my experience driving trucks was I able to prevent what could easily have become a catastrophic accident. And the fellow who rented and hooked up the trailer in S. Portland needs serious training in properly securing the chains. You need guys like RYAN on the job and the schmuck in Brunswick needs to find a job washing dishes. If anybody up the food chain wishes to discuss further, call me. 239-293-8180

Paul R  |  First Impressions 
Rating:
3.0

A couple of my belongings took moisture damage. Long, slow moving lines at front desk. Understaffed? Fake plant in public restroom is covered in dust. Looks awful. Friendly, respectful staff make up for it.

MICHAEL V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAHFUZ F  |  Overall Experience 
Rating:
5.0

Family member passed I owed a grand Ryan said don't worry about it just clean ur belongings out it wasn't for the money workers have a heart

Robert H  |  Overall Experience 
Rating:
4.0

For some reason I was charged $94,95 after canceling my unit. I discovered it when looking at my bank statement. Spoke with a UHaul representative and am waiting to see if it gets resolved.

Bryan G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUELLE L  |  Overall Experience 
Rating:
5.0

The staff were so helpful with answering all my questions and helping me upgrade to a larger space when I realized the space I had rented online was not large enough.

Donalee S  |  Online Move In 
Rating:
5.0

I want to take a moment to praise one of your employees at the Marginal Way location in Portland, Maine. Ryan Lent waited on me several times over the past month when I was there for vehicle rentals and returns, and purchasing moving supplies. Ryan was also there on the day I moved my belongings into the storage unit. Ryan walked me to the unit, assisted with the lock, explained the process. He was very patient, professional, and helpful to me. I am very grateful for the services available at your location, and will be happy to refer friends and family. Diane

Diane N  |  Online Move In 
Rating:
4.0

There was some difficulty on which building my unit was in. I tried the first building and could not access. Then spoke relish two workers who directed me to another building which was wrong. Then just walked in and waited for an agent to find my unit. Thanks

Rodney M  |  Online Move In 
Rating:
2.0

I used the uhall drive up storage units in downtown Portland Maine for 3 months. The units were not clean when I took possesion and by design are not well sealed from environmental polution, risk of contamination from adjacent units. On a number of occasions while I was accessing my unit for storage, I noticed people that were using there unit as “tiny homes” smoking, lounging, napping even in their unit.

Yvette K  |  Overall Experience 
Rating:
4.0

Received no information on using access card. First entry the employee opened the door. On second attempt to enter, followed instructions on keypad and card did not work. Was able to access after employee opened door. Card still does not work.

Joshua D  |  First Impressions 
Rating:
5.0

Thank you. Your assistance and availability is greatly appreciated!

Michael Q  |  Overall Experience 
Rating:
4.0

Thanks for the service and trust and i will be sure to let others know that you are the best..

Bienvenu k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John J  |  Overall Experience 
Rating:
1.0

STAY AWAY!!! They play games after games after games. There is no GM so it's the wild west! They DO NOT honor their own benefits that you pay for that is CLEARLY LISTED ON THEIR SIGNS! They wanna be nosey and watch you with you OWN STUFF. Multiple complaints fall on deaf ears. And if you complain about their crappy service they wnd up taking more of your benefits away but keep charging you the same rate. Multiple complaints to corporate with ZERO resolution. They you feel like your doing something wrong for using the storage unit THAT YOU PAY for. Place is absolute joke!!! I went right down the road to a competitor with NO hesitation. What a complete waste!!!

reynaldo c  |  Overall Experience 
Rating:
3.0

I called many times but never received a call back. My storage unit had no lighting in it.

elizabeth h  |  Overall Experience 
Rating:
3.0

I had planned on a dozen blankets for usage. And after driving south for many miles through tolls realized and doubled back. Only bad reservation issue.

Ronni-Jo C  |  First Impressions 
Rating:
5.0

The only thing is that I thought it was a little pricey, other than that good experience.

Ashley M  |  Overall Experience 
Rating:
5.0

Very impressed with the size, helpfulness and cheerfulness of the staff. Top rate!

ANN K  |  Overall Experience 
Rating:
3.0

The storage unit had sticky candy melted on the floor. When it was noticed, I should have been offered another unit or it should have been cleaned.

Bryan H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Guangyao L  |  Overall Experience 
Rating:
5.0

facility was very large but well maintained. staff friendly and courteous. Very, very glad they were able to accommodate a last minute need for storage.

ANN K  |  First Impressions 
Rating:
4.0

I ended up not keeping the unit because the 1-800 agent told me the unit was ground floor...or if it was second floor there would be an elevator. Unfortunately, neither was correct - and the stairs were small and would not have allowed us to move in some of our larger items. All the folks at the store were awesome and very helpful.

Aymes B  |  Overall Experience 
Rating:
5.0

The garage doors close at 7pm, I was unaware. However, staff was prompt at helping us out.

Benjamin C  |  First Impressions 
Rating:
4.0

Thank you for your professional services. Continue to add more storages so we can be satisfy at any time. Good look and success.

MVITA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna R  |  First Impressions 
Rating:
3.0

Covid is making everyday tasks harder. I think uhaul is doing a good job at keeping people safe

Nichole H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHN B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT E  |  Overall Experience 
Rating:
2.0

Expensive and my boxes got wet.

Adam G  |  Overall Experience 
Rating:
5.0

The Strout girls and George were awesome!!!

Deb S  |  First Impressions 
Rating:
2.0

You need more staff, more parking, more and easier access to interior storage with more bays and more carts, MORE DIRECT ACCESS TO TRAINED AND INFORMED PHONE/COUNTER STAFF. Hire cheap get cheap. Usually young. IMPORTANT: I talked to 2 employees on the call-center line and neither had accurate or satisfactory information both of which was vital and time-sensitive. Third individual had the right info and assurances. I fell on ice on street where I was forced to park because the U-Haul lot was full of trucks and vans on a slow Sunday morning. You charge for EVERYTHING connected to your business. The least you can do is to provide a commensurate service. Doing otherwise labels you as arrogant because you are the "only game in town". Your attitude is "take it or leave it". Have heard it more than once. Now I know first-hand.

Martha B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen L  |  First Impressions 
Rating:
5.0

Excellent

Betty G  |  Overall Experience 
Rating:
5.0

George is always so pleasant and helpful with helping me to gain access to the unit when I forget how to check in with the card.

christine r  |  Overall Experience 
Rating:
5.0

I was so impressed with the service I received and the willingness of the staff to work with me and help me find the right solution for what I needed. Thank you so much for all of your help!

Kristy M  |  First Impressions 
Rating:
5.0

On what could have been a very stressful day the staff at the Marginal way Portland location went above and beyond expectations to help me.

April E  |  Overall Experience 
Rating:
5.0

Great experience

CHARLES F  |  Overall Experience 
Rating:
4.0

None

Christina C  |  Overall Experience 
Rating:
5.0

My comments can not express the satisfaction I experienced with this company and specifically, the employees. They surpassed my needs and requests always with the utmost kindness and respect.

Trisha S  |  Overall Experience 
Rating:
5.0

Terrific, very convient location, never a problem, very helpful. Have rented several vehicles there also.

JACK G  |  Overall Experience 
Rating:
2.0

The lines to speak to a customer service person are too long. There should be more than 2 people working on a Saturday morning.

Rose K  |  Overall Experience 
Rating:
4.0

Clean, Very friendly staff.

jeff j  |  Overall Experience 
Rating:
5.0

In renting a storage unit and van I found my experience excellent. I've had an issue retrieving my belongings for about 2 months and was so please to be guided by your team making it so easy. Thanks.

andrea o  |  First Impressions 
Rating:
4.0

All went well

Christina C  |  First Impressions 
Rating:
2.0

We only used the storage for a brief time and the charges kept increasing. Our experience is that this is your business model. It is a very sleazy atmosphere.

robert f  |  Overall Experience 
Rating:
4.0

Our experience was overall great. The website did imply 24-hour access, which is not true and there was not a light in our storage unit. Therefore we were left to move in and out with no lighting.

KAYLA W  |  Overall Experience 
Rating:
3.0

I made a reservation for a temp storage. Upon arrival, the front desk staff, although courteous, didn't know how to use there own database. Approx. 30 min later, "Heather" came to the rescue.

Schadrac J  |  First Impressions 
Rating:
3.0

needed more staffing

Douglas C  |  First Impressions 
Rating:
5.0

Staff was very attentive knowledgeable and quick

michael m  |  First Impressions 
Rating:
4.0

Great service. Wish there was an elevator

Anita R  |  First Impressions 
Rating:
5.0

Always helpful, always polite.

WILLIAM R  |  Overall Experience 
Rating:
5.0

Just great

Shonda O  |  First Impressions 
Rating:
5.0

Your staff was professional and kind. Thank you!

candace f  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff. Our items were secure and in the same condition as when we first stored them. Very happy with our experience!

dana l  |  Overall Experience 
Rating:
4.0

Only issue I ever had was once I tried getting in unit but had a bunch of U haul trucks blocking unit.

michael s  |  Overall Experience 
Rating:
5.0

The staff at this location are awesome and super helpful. I have used them for 3 moves and they made every effort to find solutions to problems with truck availability that were out of their control.

LEANN V  |  Overall Experience 
Rating:
2.0

The clerk that assisted me was wonderful but overworked. It was the first of the month and she was the only clerk working and there was a long wait for service.

Steven Q  |  First Impressions 
Rating:
5.0

Everyone was very nice and accommodating!

KELLY S  |  First Impressions 
Rating:
1.0

I waited ONE HOUR in line, at the Marginal Way Portland Maine location to finalize my self-storage unit, only to learn that the hours of access are not what was listed on the website.

KAREN P  |  First Impressions 
Rating:
5.0

Always someone available and helpful.

Robert B  |  Overall Experience 
Rating:
5.0

Excellent location and very helpful hours. The facility was clean, well lit, and secure.

brenda l  |  Overall Experience 
Rating:
5.0

3/31/19 I spoke with 3 individuals in total, each personable, friendly, and exceptionally helpful. Overall a surprisingly easy and pleasant experience.

Philip M  |  First Impressions 
Rating:
4.0

🐾

David G  |  Overall Experience 
Rating:
5.0

Service was excellent in every way! Thank you!!

Joanna C  |  First Impressions 
Rating:
5.0

Great service, was able to pick up my 5'x8' trailer, get it hitched, clear out my storage, load up and close my storage unit account all in a couple of hours before the storm hit. Mission accomplished

John K  |  Overall Experience 
Rating:
5.0

Quick, efficient and friendly service! Will gladly deal with these people, again....

michael c  |  First Impressions 
Rating:
5.0

Thank you! I always love doing Business with you guys!

Eric H  |  Overall Experience 
Rating:
4.0

Great customer service, however the trucks blocking the entrance was frustrating.

tonya d  |  First Impressions 
Rating:
4.0

Had to buy special lock.

Philip B  |  Overall Experience 
Rating:
1.0

Filled out all my paperwork day before online yet only had my car read day of pickup.. Fortunately I saved the the email receipt that proved I not only ordered the materials but paid for it.

Sterling D  |  First Impressions 
Rating:
5.0

They were very helpful even if we were a little late with a payment they worked with us I would recommend them to just about anybody if you need storage go to 295 u-haul in Portland l them I sent you

Darcy a  |  Overall Experience 
Rating:
1.0

This u-haul storage facility is a joke. They gave us the wrong size units so we had to get a third one. They were not friendly, especially the guy there named William. Every one here should be fired!

Lisa M  |  Overall Experience 
Rating:
5.0

The manager was great, friendly And very helpful. We had a great experience, thank you so much!

Kasey M  |  First Impressions 
Rating:
5.0

the staff were very friendly and informative

paul b  |  First Impressions 
Rating:
5.0

Very satisfied with the service received.

TYRONE K  |  Overall Experience 
Rating:
5.0

The staff was excellent, and their positive energy made my stay at uhaul feel like I was just at home.

David G  |  Overall Experience 
Rating:
5.0

They were very accommodating given the winter weather and sensitive to what I needed for space. Very helpful, 10/10 would recommend.

Samantha S  |  Reservation 
Rating:
5.0

Great service!!

BILL M  |  Reservation 
Rating:
1.0

I told them that I did not need the space for the next month but I was still told to pay even though I did not have anything in the unit.

Rukia A  |  Overall Experience 
Rating:
5.0

Very busy Uhaul center, efficiently run. Thorough, helpful and friendly counter agents. Satisfied all my moving and storage needs.

Andrew M  |  Overall Experience 
Rating:
2.0

Move in help was scheduled through uhaul but when the movers went to pick up the box they were told it could not be released until a later date. My move was delayed, causing me major inconveniences.

Theresa K  |  Overall Experience 
Rating:
1.0

I have been out of my storage space and they keep sending me bills and letters that I owe for more months. I have called over 6 times and each time they say they will fix it and a manager will call.

Sonya M  |  Overall Experience 
Rating:
2.0

LONG hold times, multiple transfers and HUGE lines at the UHAUL office. But once you get to a person they are professional and effective. Especially the woman who dropped off and picked up my POD.

Jura A  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Great experience. Thank You!

Christopher D  |  Overall Experience 
Rating:
3.0

Every time moved around lights goes off. When someone has trouble walking and has to used walker steps aren't good idea to be on

Pamula/John T  |  Overall Experience 
Rating:
5.0

The small unit was adequate for my needs and was clean. The facility is near an interstate exchange and near my residence, saving time driving through urban streets. Thank-you.

CHESTER B  |  Overall Experience 
Rating:
2.0

Not nearly enough help. Long line and wait time to check in.

jim s  |  Overall Experience 
Rating:
3.0

Had no real issues with the overall quality of service, however this location didn't have enough people working to handle the volume of customers that were there. Really long wait times.

charity l  |  Reservation 
Rating:
4.0

There is always a long line in the office; service takes a while.

lex j  |  Overall Experience 
Rating:
5.0

Excellent staff, very friendly and helpful. Registered van and storage locker online, it was a snap, couldn't be easier. I highly recommend their services.

Andrew M  |  Reservation 
Rating:
5.0

U haul management at Marginal way should add more staff on week ends to avoid long lines waiting time that customers spend at the front desk to get served. Thanks.

Eric G  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff.

Susanna P  |  Overall Experience 
Rating:
4.0

Jennifer Strout was fabulous! Even at the end of the day. The signs hung over the boxes were mis-leading in the price they advertized. It wasn't clear that the prices were only if bundled.

BILL B  |  Reservation 
Rating:
5.0

awesome team in portland

Noah B  |  Reservation 
Rating:
3.0

This U-Haul locations doesn't have the amenties that most others I've seen. Also, the staff is either over-worked or just disinterested. Each time I had to visit for support I waited a long time.

Jeremy A  |  Overall Experience 
Rating:
1.0

After I had made payment online with agent I went to location. After 30 minutes of waiting for someone to figure it out I was told I did not have a reservation and even if I did there did have one!!!

LAURIE L  |  Reservation 
Rating:
4.0

The only thing I am still waiting for is the door repair. It falls off the track and I nearly impossible to open or close. I was made aware of the problem when the unit was first rented. Thank you

PHIL L  |  Overall Experience 
Rating:
4.0

The check-in was a little slow as there was a long line with only one Uhaul employee at the counter to help. The drop-off process was quick and easy.

TREVOR B  |  Overall Experience 
Rating:
5.0

The lady we spoke with, that secured our storage unit was great!! She took the time to explain all the details to us. We will gladly continue to do business with Uhaul Storage.

Sean W  |  Reservation 
Rating:
5.0

Great Experience

lee h  |  Overall Experience 
Rating:
4.0

Staff and facility great. I did originally request and reserve a large storage unit that upon arrival with items was not available and caused a lengthy, multi-storage unit scenario to unfold.

Andrew P  |  Overall Experience 
Rating:
1.0

Use any where else

Trever A  |  Overall Experience 
Rating:
5.0

very nice and affordable price

George M  |  Overall Experience 
Rating:
5.0

This facility is great! The staff was always helpful. The unit was clean. Parking for loading/unloading was convenient. I always felt safe coming and going at all hours. A great experience! Thank you!

JUDITH K  |  Overall Experience 
Rating:
4.0

Access to indoor storage area for longer hours would be helpful.

Gavin T  |  Overall Experience 
Rating:
2.0

I was under the impression that we were finished with paying rent from 0129 storage unit. All belongings have been out of unit for a month now.

Damian H  |  Overall Experience 
Rating:
5.0

I always appreciate the experience with this store.

Codi P  |  Overall Experience 
Rating:
1.0

Have used uhaul off and on for years. This will be the last time. There is a saying, if you get good service, you tell a few people, if the service is bad you tell at least 25 people.

ellen d  |  Overall Experience 
Rating:
2.0

Worst customer service I've encountered almost anywhere. Horrible attitudes and just unwilling to help. Dont dare go here near the end of the day as employees scatter to avoid any sort of concerns.

brandon d  |  Overall Experience 
Rating:
3.0

The staff was polite but the check in and check out was slow because of only one staff at the counter. And as I commented to you before (which you did not reply to) the person paying with the card or

emily m  |  Overall Experience 
Rating:
1.0

I found the area to hot and many homeless people watching me. I felt it was not safe.

David G  |  Overall Experience 
Rating:
5.0

Maybe a little more help at service counters during busy times

John M  |  Overall Experience 
Rating:
4.0

Friendly, helpful owner. Erich, was very helpful too, thank you.

Dennis H  |  Overall Experience 
Rating:
3.0

No comments

Janet M  |  Overall Experience 
Rating:
5.0

Keep up the good job and great attitudes!

MICHAEL D  |  Overall Experience 
Rating:
5.0

Everyone there was so helpful and nice!!!

Derek S  |  Overall Experience 
Rating:
5.0

Jeremy was friendly and efficient!

Jane M  |  Overall Experience 
No reviews have been submitted for this location.
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