I had been there before. So I knew the routine. They were fine
Brian NCustomer Reviews for U-Haul Moving & Storage at Rte 295
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Efficient & friendly.
Brent Pnot enough staff at the desk to accommodate customers
RUDY OI scheduled a trailer pickup at 4:00PM. I arrived a 3:20 pm. The CSR set my return for 3:00PM the next day, which resulted in a very hectic day. I am just surprised that mid week I couldn't get a few extra minutes....
Paul KThere was a delay in email confirmation of the drop off. Dropped it off on Saturday. Didn’t receive confirmation until Monday. All other transactions were almost instantaneous.
Gregory CReserved two weeks in advance, on pickup reservation system had return date wrong, had to take a bigger trailer for more $ and worse gas mileage, not a huge deal but was an inconvenience. Location handled it well.
SEAN LThe staff were wonderful to work with Much improved from my previous experience at this location
PAUL BGuy who checked me in took his bad day out on me. Yelled at us for passing his sign we didn’t see. Did not take my receipts for oil purchased nor help point me in the right direction to help with our truck issue. Lame service. Guy needs a vacay.
AMY CEverything went perfectly. Friendly staff, clean equipment, can't say enough.
Thomas MPortland UHaul was awesome. Well run and great service.
JAMES CGreat location and efficient.
CARROLL GI reserved my U Box to be delivered to Bend, Oregon and it was not. It was delivered 30 plus miles away in the next town over, in Redmond, Oregon. I had to rent a cargo van to commute to the address in Redmond. Very unhappy experience, very inconsiderate to have it be in the next town over when I reserved a spot in Bend, waste of time, waste of money, waste of unnecessary materials.
Krystalin GGreat customer service.
Jonathan WIt would be nice for to be told that blankets need to be folded on return to avoid getting charged extra.
LIAM MGood customer service when picking up the vehicle 😊
Mark BThe only issue is the space I reserved (smallest available) was not available when I came to check in. I’m glad we came a few days before the actual move because it was less disruptive learning we needed to get a different space. The office did provide some rent compensation to make my actual cost close to what I would have paid for the smaller space.
Sabrina M | First ImpressionsFinding the truck was really confusing since it was so big. A map of the place would be helpful. Also friendlier staff would be nice
JOSEPH SNo help just gave me a key and said figure it out. The. I get charged for ‘tongue’ ? No detail nothing and I know I broke nothing I drive a truck j and trailer daily.
GREGORY MThe man at the counter was friendly and efficient, however I was unhappy to see him use his personal phone to photograph my driver's license (without asking me first). When I mentioned my concern, He said I could have uploaded a photo of it myself. I let him know I never was presented with the option and showed him confirmation emails on my phone (with no mention of ID uploads). He agreed there did not seem to be the option he beleived to exist. UHaul should make it policy for staff to ask customers if they can use their personal phones for this purpose! The man who connected the trailer to my car was great! He was quick and very nice.
PETER BEasy to find and very fast to drop off !
AMY OThe location is most convenient and service personnel are always prompt and courteous. Most appreciate Gorgi's assistance many times over.
ALAN RThere was a line waiting that took almost 30 minutes to check in. Only 1 representative at the counter. Might want to add another customer.
Michael CThe moving team that helped was excellent!
Magnus DExvekjebt tram
MAGNUS DEmployees were hustling to get multiple trucks checked in. Impressive!
WENDY HEverything went well for me .I just felt bad for the nice lady who helped me.She had too deal a group who could not speak English? Can't imagine that stress while holding normal people up .I appreciate u haul saved my day cheap prices
DAVID WYou guys were great and super understanding
ERICA SFocus on the right level of the gaz inside before renting
DAVE BU-Haul in Portland Maine was super helpful and friendly, and my boxes arrived on time and in good shape. I'd definitely recommend them!
shannon wfront desk staff are not exactly friendly or welcoming. it's transactional and there is not a hint of appreciation for the business. the yard staff is outstanding - a bit rough on the equipment, but friendly and very helpful.
THOMAS VYou need to buy new cars those are old technology
JOB MNothing the workers did wrong, but my vehicle was not 3/4 full, it was at half a tank. Also the door on this particular vehicle don’t close all the way causing awful winding noise the whole drive!! I also bought a bag of the protector sheets to over items, and when I opened the bag there was saw dust and used cigarettes butts mixed in with everything!
WILLIAM HGreat service at check-in!
Paul BAfter driving from Montana to Maine, the experience when unliading two trailers was extremely disheartening, disappointing. We were originally offered a dirty storage unit without light inside of it and in the hallways. After rejecting that unit, we were reoeatedly given unckear instructions with regard to acailable renting spaces and sizes. We ended up spending more than six hours offliading first into a dark unit, then loading into the only supposedly available unit, which was too small. When asking for a bigger unit, we were told, nothing was available. - except the dirty and dark one. We then asked if we could get a second snaller unit as thete wasn't apparently a clean larger one. They then asled for more money, thoygh we had been told, the monthly rent wss free. I tried to talk to the manager. He was RUDE and the contrary to helpful..I feel VERY uneasy having my personal velingings stored there. I would like to move them to another location. I doubt they are in safe hands there. The staff and management at that location is TERRIBLE.
MICHAELA HEvery time I have been to the 411 marginal Way location there's always been this one specific woman who just about every time has dealt with me since back in 2023. I just want to put a compliment out to her unfortunately I cannot remember her name but she has always been absolutely amazing right on top of everything very professional and very sweet as well as the rest of the employees. I although it's been decent with other places that have U-Hauls that people Branch off of the corporation your actual service station rentals and storage units location has always been amazing I have never been to any other location or any other business that all employees are upbeat ready to work plus having actual employees that don't have an attitude compared to most businesses your location keep up the great work.
TERRI WEverything went smoothly from start to finish
ALEX HThe rental procedure was simple , straightforward . Easy booking online, straight forward pick up ( no proof of insurance needed) to drop off, greeted as I pulled up. Have rented many vehicles thru Enterprise, Home Depot, Lowesand ,Avis. I will not hesitate to rent with uhaul again.
STEPHEN MPortland is horrible. Women working look and act like crack addicts, one was late for work while one walked out so too longer than needed, staff was unavailable for small repair so had to delay move.
Kinsman CI have repeatedly found the people that work at this location to be rude and unprofessional, including the manager. This last experience was no exception.
JAMES SGreat service, staff made it very easy.
SEAN BGiorgi of Portland was the easily the best u haul employee that I’ve had the chance to work with to date. I can tell he’s a hard worker and he was very helpful while dropping off the truck. Thanks again man!
CODY BRecently I have noticed that UHAUL has added another fee customers need to pay for rentals. A $5.40 "Vehicle License Recovery Fee" on top of a $1.29 per mile charge. Why, seriously...
Kirk CBelow average at this location. I have a uhaul in Brunswick Maine as well and they're great! Uhaul overall, great! Marginal way in Portland is terrible bc of the owner. Assistant manager (Brittany I think?) is great!
ANNAMAE R | Overall ExperienceI liked to rent with you
ALFREDO FThere was some confusion when dropping off the trailer. There wasn't anyone outside to tell us where to park it. We orignially went to the main building & parked. Then was told to go to the lot across the street, we went over there and parked and the attendant walked over and flagged us to another spot. Wouldn've been helpful if they were clear the first time so we didn't have to move three times.
ERIN KOne associate had a poor attitude when asked to clean the ice and snow off the roof. Unpleasant.
Adam HIt was a busy day therefore the staff was not very friendly or helpful. I will think twice before going back. They gave me the impression that they weren’t happy the customers were there.
NANNETTE MYou are good jobs
KADRA SThe manager was so bad he wasn’t nice He is disrespectful
SULTAN AThe lady who checked me out, was clearly having a bad day, she mumbled causing me to ask her to repeat things, she sighed a lot, and generally gave me the impression that I was interrupting her. The truck was great! Thank you.
Wade BThe snow was piled up and hard to drive around the storage buildings. There’s a rat trap in my storage locker, and it makes me wonder if my stuff is insured against being chewed by rats. I know the storage area is flooded during lunar tides and rain storms, so I put my stuff on top of plastic bins to avoid flooding. My rental truck didn’t have any wiper blades. And I put some on and cut the old ones including the packaging. They wouldn’t reimburse me even after the person on the app said they would unless I had a receipt. I had to drive an hour home to find the receipt and come back. There was no snow brush or ice scraper, in the truck. I had to get my own. I felt bad for the next person, renting it without a snow, brush or scraper, so I left it in the truck. The U-Haul lady said she didn’t want it and gave it back to me even after I explained why I left it in. I wish my truck was better equipped for the rain and snow. I’ve been trying to buy a tow hitch for my own car for two years and they advertise they install them, but Terry says the guy left and they haven’t found a new guy. And I’m thinking it’s been two years. Haven’t they found someone yet?
STEVE R | First ImpressionsEverything about the service we received, at both the pick-up and drop-off sites, was excellent. Don't change a thing!
Thia HVery helpful with hooking up trailer and dropping off!
CHRISTOPHER HA common mistake is to remove personal equipment, guess what I forgot my toll device. After remembering I didn't recover the device, I returned and it was safe and sound, waiting for my pick up. Thank you for careing.
dwight WThe area my unit was in was difficult to access - often the doors were blocked by trucks, and a door was open for anyone to walk in that wasn’t blocked as a solution. That meant it didn’t feel safe and secure. When I moved out of my unit, there was a rat trap in the unit and poisoned food was in some of the boxes in my unit as a result. This was not something I was informed about at all and I was really concerned about the safety and health risks here. I ended up throwing out things I had stored as a result.
JILL B | Overall ExperienceCustomer service is always great at this location.
NATHAN WLot of ice chunks on trailer platform …. Tried to remove ….. frozen solid….. makes for sliding items on trailer ….. other wise great place …. I use couple times a year generally
ARTHUR BVehicle was iced in. Could not open the lockbox to get the key. Took at least a half hour to be confirmed online while I waited. Finally had to go inside and deal with a live person. There was nothing to clean the ice and snow off the windshield. Pretty poor experience. Almost could back out through the snowbank
Jon CI don't care for the customer having to do pictures of the truck damage, milage, and fuel amount. Soon you won't need any employees if the customer is doing everything. Oh yes, I also loaded the 6 bags of furniture wraps.
THOMAS KWith a few exceptions, the staff at this facility are surly and unhelpful.
Robert L | Overall ExperienceRestroom shouldn't be closed. Therefore you should open it.
ASHLEY R | Overall ExperienceThe woman at the counter was rude and put me in a unit that was locked, wasting my time
Robert L | First ImpressionsSo far absolutely great!!!! Would definitely rent again!!
ALLISON S | First ImpressionsI don’t like the ladder system up to my unit. Seems like there could be a better system.
John H | First ImpressionsIt would be better if it stayed open longer such as 24 /7
ASHLEY R | First ImpressionsStaff, more specifically the GM was extremely rude and unhelpful.. The facility itself was clean convenient, however, I would go out my way to use another UHaul store or another company before I ever went back to this facility.
Benjamin L | Overall ExperienceAbsolutely no issues of any kind!
Josh R | Overall ExperienceIt was wet and hot and felt like the walls to the units were made out of cardboard. There were also fruit flies. And anyone can enter the building via vehicle through the carport during business hours. The automated lights constantly went off while I was working in my unit, making me feel unsafe, and it was super annoying as I couldn't figure out where the sensors were to turn them back on.
Margaret R | Overall ExperienceWish he moving trucks had a USB po to charge phone or gps units
Shawn K | First ImpressionsNo communication, 3 weeks trying to get a hold of someone . Had to file a corporate complaint. The storage unit was never closed out on the uhaul end properly after the keys and card were surrendered. Organize your team members.
CHRISTOPHER C | Overall ExperiencePerfect size indoor storage for dorm room items over summer. 24 hour access was great and staff were very helpful!
Sabrina M | Overall ExperienceI need to extend my Uhaul truck rental a few more days or get a storage unit in Central Square, Cambridge until the end of August. Is it possible to transfer my fees from Portland to the storage unit in Cambridge? Please 🙏 reply by email Olofolo@hotmail.com or call 602 885 0526 Mahalo
Olof E | Overall ExperienceI didn’t get her name , and I hate to say it like this but the young lady with the red hair at the counter was awesome and very helpful .
Daniel G | First ImpressionsPerson at the desk rude , Unhelpful. His communication skills need work.
Denis D | Overall ExperienceWe discovered our online reservation for a storage unit was incorrect and we were assigned the wrong kind of unit. Fortunately we arrived just before closing so the woman at the front desk helped us but was unable to provide the type of storage originally requested so we needed to get a more expensive one. After we finally got a unit and loaded our belongings, the 14' front garage door of the storage facility would not close. We called someone to let them know and waited about 40 minutes for them to arrive, wanting to make sure we didn't leave while the door was open. The man who arrived was able to fix the garage door....didn't seem appreciative that we called to alert him of the issue and/or waited to make sure no one went into the facility. Just trying to do the right thing....
Elizabeth O | First ImpressionsEverything about our experience using u-haul for our cross-country move was first class! We loved that there was a free month of storage with our trailer rental. That helped us tremendously as we found and got settled into a new home. Great service from great people. 100% satisfied customers!
Ally C | Overall ExperienceU-haul the best
TRESOR K | First ImpressionsIn the past year the Marginal Way facility has upped its game, with more customer-friendly staff, and lately the lines have not been so ridiculously long as they used to be.
KAREN S | First ImpressionsJust so hot in there and the only thing is it’s kinda hard when the big doors are locked and you have to move in stuff that’s the only issue.
ALICIA M | First ImpressionsTom was fantastic and solved our storage issues leading up to using his location. His team working there is amazing and went above & beyond for us. I cannot recommend him or his staff enough. 🤙🏻✌🏻
Mark B | Overall ExperienceVery happy with my rental unit. However, the January storm led to flooding of units, and I lost two mattresses and a loveseat. I’m hoping I get reimbursed after the insurance settlement.
Wiley D | Overall ExperienceDonny was very helpful and friendly and I appreciated his assistance and knowledge. He showed me various storage options and helped me pick the right one.
Deirdre N | First ImpressionsI did not feel safe at your outdoor storage area in Portland. Every time I was there, I was followed and watched by hoodlums. My storage door was vandalized within days of moving in. For a guy like me in his sixties moving by himself, I don't need that. I don't care what bull they are making up in their racist minds.
LOUIS S | Overall ExperienceSome issues with access on our first day. I was not present but my spouse and the moving guys were unimpressed with level of timely support.
David M | First ImpressionsThe employees were very friendly and helpful
HOPE M | Online Move InThank you for making this experience easy and friendly.
Pat B | Overall ExperienceThe entire time I had my storage unit there were multiple trucks parked directly in front of my unit’s door requiring me to shimmy through between 2 trucks or completely around a line. When I brought it up to the office I was told that there was nothing to be done , but assured that by the summer it would be cleared up. That was this past summer and it never was. That made it pretty difficult to add or remove any items from the unit. One time I went to my unit , opened it and saw puddles of dirty water inside. Went to the office and was told “ oh yeah that’s how we clean. They use blowers and stuff gets in” I’m only now after moving out able to see the extent of the issues. When I cleaned out my storage unit two days before my last bill was due and went back to the office to let them know I was told everything should be all set. And then I just got charged for another month! Worst U-Haul experience I’ve ever had. And I am still waiting for my last ( current months refund)
Zachary D | Overall ExperienceUnfortunately about the flooding and I was not informed of it, but the new customer service person ( a young female, whom I did not get her name) was very helpful. Thank you.
Daigo F | Overall ExperienceThe woman I dealt with 2/29 was very pleasant. However, the manager 3/1 (Tom) was one of the most unpleasant people I have ever encountered as a customer. He should not be allowed to deal with the public. As a result of this experience, I am unable to recommend this U-Haul location.
JEANNE F | First ImpressionsThis business is run perfectly. Employees give you everything that you need to know. Explain thoroughly. Employee also did whatever was necessary to get me into the u-haul that was best suited and available with the payment options that I had at time. Storage units are very reasonable. A+
Nathan M | First ImpressionsThe person that checks me in was not to helpful and not nice 🙂
Terry M | Overall ExperienceVery pleased with my experience. We purchased a home with a basement and no longer require storage off site. Thank you!
Matthew K | Overall ExperienceMice got into my unit and destroyed a few of my items.
Heather L | Overall ExperienceYou have not called. I have already moved out. Your staff walked with me to an unlocked unit. I was yolk the person was asked to leave the previous month. I cleaned and told the staff it’s empty. I called asked to speak with someone for being charged another month. No one called. I called again and was told they were checking to see if I told someone. Very unprofessional!! I spoke to the guy who walked me to the unit. It’s all on camera. It’s ok you made a mistake but refund my organizations money we are good customers.
Margaret L | Overall ExperienceCustomer service and helpfulness non-existent.. I asked for assistance on several occasions and was met without any and like I was bothering a staff member. Refund but back policy unclear. Generally one of the most unhelpful Stores in Portland.
DENNIS D | Overall ExperienceWe were told that if we rented a one way truck we would have a free storage unit for a month.When I dropped off the truck the agent was rude and said I had to pay $150.! Since I lived far away and had no other options I had to pay. I would like who ever reads this to investigate this matter. Your company shouldn't promise a storage unit free and then when we get there thats not case. The unit was very clean and spacious but that doesn't make up for the fact your agent was extremely rude, refused to look into the matter and kept pushing payment for the unit. I feel you have good company but this false advertising has made up my mind never to use you again. You must remember you have other competition out there. Thank you for your time
DONNA L | Overall ExperienceThe staff was very accommodating. I did not realize the large garage door was locked for the evening with my fully loaded van inside. Staff unlocked the door for me so I could leave.
JANET T | Overall ExperienceStaff was generally pretty hostile and unhelpful, signage for hours that the actual bay doors open up for easier load in access is inaccurate. Had to rent a second unit last second, because the misleading description of the initial unit I rented. Supposedly I have a refund pending, since I never opened the unit that was 5' off the ground, but we'll see. The facility itself is maintained well enough, but I wouldn't recommend renting from a place where some lady yells at or insults her coworkers over the radio (whoever was working evening of 10/30), and the big bearded fella that smells like a wet ashtray just ignores questions and talks over you (morning of 10/31). I'm in a tight spot, so opted to just keep my unit. But given any other reasonable option that time of night, I would have much rather dipped and rented elsewhere.
Sean S | Online Move InYou should have some kind of discounted funds if you are getting a storage after part of the month is gone. Also some kind of refund for unused portions of the month. I paied full price for one month and checked in on thr 12th and out on the 23rd less than half a month
BRANDON M | Overall ExperienceEasy and clean, would recommend!
Katherine W | Overall ExperienceThe phone system is terrible. Sometimes I want to speak to someone at a specific location and it's close to impossible with the system being used to do that. It's not a question of waiting on the customer's side. U haul phone system makes it impossible to wait for someone at the facility they call to speak to them. Any call-back service is to a customer service representative not at the facility. People are sick and tired of these forms of innovation that deny person-to-person contact
Thomas G | First ImpressionsIt would be helpful if the door to the storage units was more accessible - you couldn’t get very close to unload. Also, I wasn’t aware the unit I rented required a ladder to access. Luckily, I am able bodied and made it work but if I struggled with lifting or climbing, this would have been impossible.
JILL B | First ImpressionsThe person who helped me at the store was fine, very nice in fact. However, I had reserved a room 10 x 10 and when I arrived one was not available. They had no rooms of the appropriate size, So I had to settle for a smaller room. This is no way to treat customers.
Douglas B | First ImpressionsWe were most satisfied with this facility. It served our storage needs well after our move.
DANIEL M | Overall ExperienceYour staff should be train on how to engage customers. tHe staff who attended to me lacked basic etiquette in customer service. I decided not to rent from ou for several reasons, ut most importantly how he was talking to me.
PIOUS A | First ImpressionsThe communication between 1800 number and portland sucks but I didn't get my free month rental either
Joseph H | Online Move InVery helpful and patient staff! Positive move in experience!
jennifer s | First ImpressionsTom, the manager at the Portland facility, was not customer-friendly, blunt, and off-putting when simply asked typical questions. However, another younger employee, male, who had helped me earlier in the year, went beyond the call of duty, helping back my large 26' truck into the bay for me, and answered any questions with grace and accuracy. Once I returned the truck to the Augusta facility in Maine, the customer service was so good that I mentioned my experience with Tom in Portland. Both of them had stories to tell about his approach to customers and fellow employees, none of it complimentary. My only reason for bringing this up is that folks moving are already under stress. The more U-Haul employees can ease that stress level, the better. As one who has worked in customer service my entire career, good customer service reaps rewards on down the line.
Randy D | Overall ExperiencePoor service no help and was told the u it wasn’t ready and it was on second floor with no elevator. Had to wait for over 40 mins to get help onsite. Left and found another facility to store with
Denise R | Online Move InNo help in finding unit then on second floor and no elevator. Left and went to find another storage facility
Denise R | Overall ExperienceNo complaints at all.
Ronald W | Overall ExperienceGarage door was broken, 3.of the 14 times.i was.there.
Justin M | Overall ExperienceRent the unit for over 8 years. Only complaint is that lots of dirt blew into the unit and damaged some of our belongings.
FRANK C | Overall ExperienceOver priced for something so small.
stephani d | Overall ExperienceThis U Haul facility was clean, secure, and easily accessible.
LINDA B | Overall ExperienceI commented that the staff was not friendly and nice. All were except the guy that checked me out. He seriously needs to work obvious attitude..
Steve S | Overall ExperienceOften times there were U-Haul trucks parked in front of the unit making it difficult to access. When you make the reservation it’s advertised as 24hour access then when you get the confirmation you are informed access is only until 10pm. In reality, if you have a drive up unit you may access it 24hours(or I did several times) even though they tell you you can not. They should refine their communication with accurate information. Also I moved out the week before my billing date and was still charged so now I have to track down a refund. Even though I called to make sure I wouldn’t be billed I still was. Not at all convenient. Other than that everything was ok.
Seth L | Overall Experience.
Meredith B | First ImpressionsNeeds an elevator.
Richard W | Overall ExperienceBoth employees made our experience so easy I cannot recommend them highly enough.
Mark B | Online Move InI really like uhaul they are thier for all my needs and im thankful to do bigness with them.i definitely will continue to do business with them. They are patient and are willing to work with you. I definitely would refuse them to not just a friend but others who needs this type of service.
April A | Overall ExperienceThe physical place is great. The employees need customer service training.
Gregory A | Overall ExperienceWent above and beyond to help me get my stuff, even after the key wouldn't work with the lock. They were very helpful!
LYNNE M | Overall ExperienceI didn't end up using the storage unit, but the staff at the Marginal Way location were incredibly helpful and friendly. I love U-Haul because of the staff and their eagerness to help. I have never met a U-Haul employee who was not friendly and kind. The teams and systems work so well and there is never a burden put on the customer. You make moving so easy – thank you!
Esme H | Overall ExperienceThe only thing I had trouble with was no elevator to help with larger items that had to be carried up and down stairs.
Kara L | Overall ExperienceThank you.
JOHN R | First ImpressionsOnly issue I had was the parking of uhaul trucks in front of our unit. It was still accessible, but required us to park a distance away; not optimal but workable.
William H | Overall ExperienceLots of trucks parked but n front of my unit. Not easy to access
Zachary D | Online Move InI couldn't access my unit because there were always trucks parked in front of it. This month was a horrible waste of money for that reason, no access. I want a refund.
CARRIE A | Overall ExperienceFacility was clean & accessible. The staff was mixed. Either A-1, knowledgeable and professional or not. Appears staff are overworked (understaffed) and doing the best they can. Some have a higher tolerance and a knack for customer service, others not so much.
Lisa C | Overall ExperienceSeemed professional enough, but insisted I use one of their locks. When I went to empty my facility after a few very cold days, my lock would not open. Their solution was a can of de-icer and a stubborn Russian. After an hour of trying to pry the lock, with little results, the Russian finally conceded that a torch or grinder was in order. Once he left, I was able to pry the lock enough to get access. Once Russian guy returned, noted he only had a screwdriver. No torch. No grinder. We already had a screwdriver. Thank god I got the lock to budge.
Michael R | Overall ExperienceConstantly my rent went up.
Shayne G | Overall ExperienceThanks so much for letting me get the stuff out of storage and for your patience I appreciated your business and look forward to utilizing your services again sometime in the future again thanks so much Bambi Graham
bambi g | Overall ExperienceClean & secure. Excellent !!!!
Michael J | Overall ExperienceI wasn’t informed that the storage unit was on the second floor. Access to one of the units was significantly restricted to to it being in a very narrow corridor. This prohibited the full use of the space of that storage unit. We were unable to navigate the corridor and place furniture in the unit. We ended up having to rent a second unit. Multiple people were clearly living in units. The area reeked of stale cigarette smoke,astray and mold. The place literally look like a garbage dump.. Literally experienced a significant release for stress checking out of the units. I will never use the storage facilities again
Garry B | Overall ExperienceI tried to take pictures of the truck after I emptied it and the position of the truck but I couldn't get the bay door open I left a water bottle with coffee in it on the Step Up driver side but outside of that everything is cleaned out
Philip R | First ImpressionsNot being able to talk directly to MY storage place but having to go through a call center was HORRIBLE... they never delivered the messages to my storage place so I never got call backs. I hate going through a call center- this needs to change or my storage place needs to answer their phones so it doesn't automatically go to the call center. I called at least 25+ times through the days and NEVER EVER got a person at my storage place, it always went to the call center. BAD BAD BAD.
michael t | Overall ExperienceThe customer service was fine and the unit is fairly clean. My only complaint is that there is a set of stairs leading to the 2nd floor storage units with no elevator, which is not super convenient. I suggest getting at least a freight elevator to enhance this experience. I do like the access hours, however.
JANET T | First ImpressionsThe sign up was easy and efficient and everyone was nice; however Uhaul trucks are lined up in front of the storage units which makes it difficult to move furniture etc... into the units. I've been to my unit a couple times and trucks have been parked in front of the units each time.
Donalee S | First ImpressionsThank you so much. Be well
Mikel B | Online Move InWent out of their way to help me.... Couldn't ask for better people..... Very busy place...
Gerald A | Overall ExperienceI didn't use their storage services but their rental service. I cannot day the clerk was friendly but he was efficient.
annick s | Overall ExperienceTHE STAFF HAVE ALWAYS BEEN CONSIDERATE.
CHERYL J | First ImpressionsYour customer service is unmatched. I had the loveliest time working with the front desk associates. They were kind, helpful, and incredibly accommodating. I just cannot say enough kind things about how great the staff at the Portland UHaul is.
Margaret G | Overall ExperienceMove out pictures taken on the 25th, unit returned just like any truck rental. Move out not processed for days resulting in another month's charges even though pictures of a clean empty unit were confirmed received on the 25th. Seems like a convenient way to get some extra revenue even though the timeline is clear.
Timothy S | Overall ExperienceGreat facility! 100% satisfied! Thank you!
KIMBERLY L | Overall ExperienceCouldn’t have asked for a better place.
Jeff F | Overall ExperienceStaff wasn't very helpful in taking the auto transport off and even offered to help me take the car down only if I have him $20. Our reservation for the storage unit done online wasn't showing up in the system and so we had to book again online while there. There were no units of the original size we had gotten so we ended up with a smaller one and we barely were able to cram everything in it.
DANIEL Y | First ImpressionsArriving at the facility by car on Marginal Way and Just passing Cove St. I completely missed the entrance. Google maps had me come around the building go back up Co Street, I drove in the drive-up storage area and proceeded to find my way to customer parking. Upon reaching the front desk, Tristan explained that that was not in his normal position and tried to assist me the best he could. I told him I rented a locker online and needed to be shown where the locker was. He was not trained on the web self Storage. In hindsight he should have also asked me for my ID to verify who I was. I recall that I did get the code on the U-Haul app and sign up process and brought up the information on my phone. Tristan asked to see the code. He than showed me around the building to the indoor storage units. He showed me two keypads one to disarm my unit the other to enter the facility. He proceeded to answer all my questions with knowledge and was very helpful. Tristan explained that this location was temporary housing the vehicle repair as a new repair facility construction is ongoing. Tristan deserves recognition for being able to handle a position outside his own and providing me a good experience.
David P | Online Move InIncredibly friendly and helpful staff! Made my moving and storage unit renting experience smooth and easy
Alexandra S | First ImpressionsVery convenient and staff was very friendly. Was pleased that nothing got water damage or infested by rodents but things were dirty, but generally very happy with my experience.
Leslie B | Overall ExperienceBecky Coleman and the gentleman who closed out my account were very helpful and professional. Otherwise, everything about the UHaul experience I disliked — from the antiquated and frustrating way I would get charged a late fee despite you having my credit card on file, to the multiple times I showed up and my unit was locked by you despite my bill being paid in full every month. (Again, you had my credit card that has never expired or stopped working.) Your rates went up constantly, and half the time the trucks were parked in front of my garage in a way that made it impossible to access in off hours. Never, ever again.
Matthew R | Overall ExperienceClerk was very courteous & professional.
janet c | First ImpressionsSTAFF WAS VERY FRIENDLY & HELPFUL. THANKING THEM FOR THEIR KINDNESS.
janet c | First ImpressionsInconvenience with card access issues and customer service over telephone was not helpful with trying to fix card access issue. No one reached back out to me like customer service said they would.
shavonah b | First ImpressionsI found the staff to be friendly and helpful. The one concern I do have is the key card. There was a period when there where on going issues with it working properly. Overall I was extremely pleased with my experience.
Franklin D | Overall ExperienceExcellent service excellent people
bernard h | First ImpressionsProfessional, efficient, friendly
John H | First ImpressionsChris is awesome! Thank you for the great service!
Matthew D | First ImpressionsVery helpful
Bartley H | First ImpressionsPropane leak or backdraft is very strong and gave us headaches.
melanie c | First ImpressionsVery nice, polite, and professional.
Sandra M | Overall ExperienceYour front desk staff was so bad I was there crying last night at 7p trying to move my items into storage. She was confused, explained things incorrectly, and left out pertinent information like the loading bay closes at 5....not 10. I had to go back to the office a total of 5 times for various reasons because she was so so bad. She said the key card was activated, it was not, she lost my account and couldn't find me again somehow, she said there would be a lock in the unit and had me put away the one I was purchasing....there was no lock. Just all around awful experience, would never recommend.
Julia W | First ImpressionsProcess from renting the van to renting and moving in my items went extremely well. Manager on duty was friendly and very helpful,. Thank you
Robert B | First ImpressionsEveryone was very helpful and a great experience overall. I had intended to only need storage for a month or two, but with quarantines, I ended up being there for 16 months!
Rachel A | Overall ExperienceWas told my reservation came with a. Free lock and was then charged for one because the free locks were for online check in only. Wish I would have knew I would have brought my own.
Tyler M | First ImpressionsWould have been happier if they got my name correct the first, second, or third time I went in. Had to wait for them to show me how wrong they had my name in the computer and they also input my email incorrect at one point so I wasn’t receiving any notifications. And finally I payed late by accident one month and they didn’t take the lock off for 5 days for some reason. The facility is great but the employees need some training
matt c | Overall ExperienceUnderstaffed, and I called 3 times and waited on hold 20 minutes and when I got through was told I didn’t have a unit waiting even though I had confirmation and a reservation number from my online order. When I arrived I was given a unit that had a lock on it. The manager walked out to the unit with me and removed the uhaul lock. She was very helpful. It took 45 minutes to get it all worked out and I had movers waiting and getting paid to wait. The man who took back the truck, Griorgi? Was super friendly and quick.
John B | First ImpressionsRyan is FANTASTIC !!!😁😁😁
Jennifer G | Overall ExperienceAll of the staff were really nice and helpful
Daniel D | First ImpressionsRyan and Latoya were both great!
Kara L | First ImpressionsService was always very slow but helpful and friendly when you got to them. I’m assuming it’s a staffing issue
Trey C | Overall ExperienceI got a code to get in but it never works. FRUSTRATING to say the least.
BOLIVAR B | Overall ExperienceThe store manager, Ryan, could not have been nicer. We had a bad UHaul truck rental experience in Massachusetts, and the storage experience in Maine was the antithesis of that. It was truly exceptional even though our larger space had gone to someone online, I walked out not feeling bad about it. A+++ UHaul!! The whole staff at this facility is nice!
Melisa F | First ImpressionsThe general manager Ryan is the best. Very helpful.
eleanor h | Overall ExperienceAll employees at this location were helpful and courteous.
David C | Overall ExperienceIm not sure why I'm rating my "move in" experience now. That is actually stressful.., to get a message that implies there is a mix up of some kind. Ive had my storage space for 4 years! Everything else has been really pleasant.
heather s | First ImpressionsWe were told a storage unit was included with our truck rental. When we arrived no unit was reserved. We got that straightened out and then told we had to buy a round lock. We did. Then in the storage unit was a new round lock. So we moved our stuff in and went to get a refund on the purchased lock. We were told that the lock was necessary and no refund would be given. If we had gone to the storage unit first we would have had a free lock. After going round and round we asked for the manager who refunded our lock purchase. Bad communication and somewhat rude and non understanding staff
Dennis D | First ImpressionsGlenn and Ryan really rocked. There were so many customers and returns they were juggling on Mother's day, but they got to everyone and solved all the problems. They helped us get to Saco for a better fit, because this location doesnt have freight elevators for the second floor which was just something we couldn't do. They were kind and courteous even under so much stress! A+++++++ for them
Margaret C | First ImpressionsGreat personnel.
Ramon R | First ImpressionsThe people at Marginal Way are great--always so helpful and nice. The facility is very nice. My only problem is: apparently storage unit 3240 gets wet! I did have some damage to one chair and lost one box of books. I would recommend not renting that particular unit. Everything and everyone else there is stellar. Top-notch.
Mary/Robert C | Overall ExperienceThe staff were all helpful and courteous, even going out of their way to assist us. Thank you.
David C | First ImpressionsI recently bought a house and no longer required a storage unit but I had my space for three and a half years and always had a great experience. The staff were great and so helpful and polite. I always felt like my valuables were safe and would definitely recommend using Uhaul for storage needs.
jennifer r | Overall ExperienceThe staff was very helpful and courteous!
Carol M | First ImpressionsThe practice of separate bills for each unit when I had two units led to double very high late fees. I went online and put the payment on auto, then received a few days later a letter telling me that if I put the payment on auto The late fees would be refunded. They were not refunded and I got another late fee the next month for one unit which is when I found out that each unit was charged separately. I went in and explained and the single late fee was refunded, but I was told that it was to late to refund the first two.
FREDERICK D | Overall ExperienceWe didn't access our storage space much at all, but when we needed to get in we were able to do so and the staff was helpful when we couldn't get our key card to work. We will definitely consider using u-haul again and will recommend to anyone looking for storage in Portland.
Susan W | Overall ExperienceRYAN IS A HOME RUN GUY. Unfortunately you have an IDIOT AT YOUR BRUNSWICK OFFICE who wanted to charge a drop-off fee twice the rental fee for a defective trailer rental where the hitch detached while on I295. Only because of my experience driving trucks was I able to prevent what could easily have become a catastrophic accident. And the fellow who rented and hooked up the trailer in S. Portland needs serious training in properly securing the chains. You need guys like RYAN on the job and the schmuck in Brunswick needs to find a job washing dishes. If anybody up the food chain wishes to discuss further, call me. 239-293-8180
Paul R | First ImpressionsA couple of my belongings took moisture damage. Long, slow moving lines at front desk. Understaffed? Fake plant in public restroom is covered in dust. Looks awful. Friendly, respectful staff make up for it.
MICHAEL V | Overall ExperienceFamily member passed I owed a grand Ryan said don't worry about it just clean ur belongings out it wasn't for the money workers have a heart
Robert H | Overall ExperienceFor some reason I was charged $94,95 after canceling my unit. I discovered it when looking at my bank statement. Spoke with a UHaul representative and am waiting to see if it gets resolved.
Bryan G | Overall ExperienceThe staff were so helpful with answering all my questions and helping me upgrade to a larger space when I realized the space I had rented online was not large enough.
Donalee S | Online Move InI want to take a moment to praise one of your employees at the Marginal Way location in Portland, Maine. Ryan Lent waited on me several times over the past month when I was there for vehicle rentals and returns, and purchasing moving supplies. Ryan was also there on the day I moved my belongings into the storage unit. Ryan walked me to the unit, assisted with the lock, explained the process. He was very patient, professional, and helpful to me. I am very grateful for the services available at your location, and will be happy to refer friends and family. Diane
Diane N | Online Move InThere was some difficulty on which building my unit was in. I tried the first building and could not access. Then spoke relish two workers who directed me to another building which was wrong. Then just walked in and waited for an agent to find my unit. Thanks
Rodney M | Online Move InI used the uhall drive up storage units in downtown Portland Maine for 3 months. The units were not clean when I took possesion and by design are not well sealed from environmental polution, risk of contamination from adjacent units. On a number of occasions while I was accessing my unit for storage, I noticed people that were using there unit as “tiny homes” smoking, lounging, napping even in their unit.
Yvette K | Overall ExperienceReceived no information on using access card. First entry the employee opened the door. On second attempt to enter, followed instructions on keypad and card did not work. Was able to access after employee opened door. Card still does not work.
Joshua D | First ImpressionsThank you. Your assistance and availability is greatly appreciated!
Michael Q | Overall ExperienceThanks for the service and trust and i will be sure to let others know that you are the best..
Bienvenu k | Overall ExperienceSTAY AWAY!!! They play games after games after games. There is no GM so it's the wild west! They DO NOT honor their own benefits that you pay for that is CLEARLY LISTED ON THEIR SIGNS! They wanna be nosey and watch you with you OWN STUFF. Multiple complaints fall on deaf ears. And if you complain about their crappy service they wnd up taking more of your benefits away but keep charging you the same rate. Multiple complaints to corporate with ZERO resolution. They you feel like your doing something wrong for using the storage unit THAT YOU PAY for. Place is absolute joke!!! I went right down the road to a competitor with NO hesitation. What a complete waste!!!
reynaldo c | Overall ExperienceI called many times but never received a call back. My storage unit had no lighting in it.
elizabeth h | Overall ExperienceI had planned on a dozen blankets for usage. And after driving south for many miles through tolls realized and doubled back. Only bad reservation issue.
Ronni-Jo C | First ImpressionsThe only thing is that I thought it was a little pricey, other than that good experience.
Ashley M | Overall ExperienceVery impressed with the size, helpfulness and cheerfulness of the staff. Top rate!
ANN K | Overall ExperienceThe storage unit had sticky candy melted on the floor. When it was noticed, I should have been offered another unit or it should have been cleaned.
Bryan H | First Impressionsfacility was very large but well maintained. staff friendly and courteous. Very, very glad they were able to accommodate a last minute need for storage.
ANN K | First ImpressionsI ended up not keeping the unit because the 1-800 agent told me the unit was ground floor...or if it was second floor there would be an elevator. Unfortunately, neither was correct - and the stairs were small and would not have allowed us to move in some of our larger items. All the folks at the store were awesome and very helpful.
Aymes B | Overall ExperienceThe garage doors close at 7pm, I was unaware. However, staff was prompt at helping us out.
Benjamin C | First ImpressionsThank you for your professional services. Continue to add more storages so we can be satisfy at any time. Good look and success.
MVITA M | Overall ExperienceCovid is making everyday tasks harder. I think uhaul is doing a good job at keeping people safe
Nichole H | First ImpressionsExpensive and my boxes got wet.
Adam G | Overall ExperienceThe Strout girls and George were awesome!!!
Deb S | First ImpressionsYou need more staff, more parking, more and easier access to interior storage with more bays and more carts, MORE DIRECT ACCESS TO TRAINED AND INFORMED PHONE/COUNTER STAFF. Hire cheap get cheap. Usually young. IMPORTANT: I talked to 2 employees on the call-center line and neither had accurate or satisfactory information both of which was vital and time-sensitive. Third individual had the right info and assurances. I fell on ice on street where I was forced to park because the U-Haul lot was full of trucks and vans on a slow Sunday morning. You charge for EVERYTHING connected to your business. The least you can do is to provide a commensurate service. Doing otherwise labels you as arrogant because you are the "only game in town". Your attitude is "take it or leave it". Have heard it more than once. Now I know first-hand.
Martha B | Overall ExperienceExcellent
Betty G | Overall ExperienceGeorge is always so pleasant and helpful with helping me to gain access to the unit when I forget how to check in with the card.
christine r | Overall ExperienceI was so impressed with the service I received and the willingness of the staff to work with me and help me find the right solution for what I needed. Thank you so much for all of your help!
Kristy M | First ImpressionsOn what could have been a very stressful day the staff at the Marginal way Portland location went above and beyond expectations to help me.
April E | Overall ExperienceGreat experience
CHARLES F | Overall ExperienceNone
Christina C | Overall ExperienceMy comments can not express the satisfaction I experienced with this company and specifically, the employees. They surpassed my needs and requests always with the utmost kindness and respect.
Trisha S | Overall ExperienceTerrific, very convient location, never a problem, very helpful. Have rented several vehicles there also.
JACK G | Overall ExperienceThe lines to speak to a customer service person are too long. There should be more than 2 people working on a Saturday morning.
Rose K | Overall ExperienceClean, Very friendly staff.
jeff j | Overall ExperienceIn renting a storage unit and van I found my experience excellent. I've had an issue retrieving my belongings for about 2 months and was so please to be guided by your team making it so easy. Thanks.
andrea o | First ImpressionsAll went well
Christina C | First ImpressionsWe only used the storage for a brief time and the charges kept increasing. Our experience is that this is your business model. It is a very sleazy atmosphere.
robert f | Overall ExperienceOur experience was overall great. The website did imply 24-hour access, which is not true and there was not a light in our storage unit. Therefore we were left to move in and out with no lighting.
KAYLA W | Overall ExperienceI made a reservation for a temp storage. Upon arrival, the front desk staff, although courteous, didn't know how to use there own database. Approx. 30 min later, "Heather" came to the rescue.
Schadrac J | First Impressionsneeded more staffing
Douglas C | First ImpressionsStaff was very attentive knowledgeable and quick
michael m | First ImpressionsGreat service. Wish there was an elevator
Anita R | First ImpressionsAlways helpful, always polite.
WILLIAM R | Overall ExperienceJust great
Shonda O | First ImpressionsYour staff was professional and kind. Thank you!
candace f | First ImpressionsVery friendly and helpful staff. Our items were secure and in the same condition as when we first stored them. Very happy with our experience!
dana l | Overall ExperienceOnly issue I ever had was once I tried getting in unit but had a bunch of U haul trucks blocking unit.
michael s | Overall ExperienceThe staff at this location are awesome and super helpful. I have used them for 3 moves and they made every effort to find solutions to problems with truck availability that were out of their control.
LEANN V | Overall ExperienceThe clerk that assisted me was wonderful but overworked. It was the first of the month and she was the only clerk working and there was a long wait for service.
Steven Q | First ImpressionsEveryone was very nice and accommodating!
KELLY S | First ImpressionsI waited ONE HOUR in line, at the Marginal Way Portland Maine location to finalize my self-storage unit, only to learn that the hours of access are not what was listed on the website.
KAREN P | First ImpressionsAlways someone available and helpful.
Robert B | Overall ExperienceExcellent location and very helpful hours. The facility was clean, well lit, and secure.
brenda l | Overall Experience3/31/19 I spoke with 3 individuals in total, each personable, friendly, and exceptionally helpful. Overall a surprisingly easy and pleasant experience.
Philip M | First Impressions🐾
David G | Overall ExperienceService was excellent in every way! Thank you!!
Joanna C | First ImpressionsGreat service, was able to pick up my 5'x8' trailer, get it hitched, clear out my storage, load up and close my storage unit account all in a couple of hours before the storm hit. Mission accomplished
John K | Overall ExperienceQuick, efficient and friendly service! Will gladly deal with these people, again....
michael c | First ImpressionsThank you! I always love doing Business with you guys!
Eric H | Overall ExperienceGreat customer service, however the trucks blocking the entrance was frustrating.
tonya d | First ImpressionsHad to buy special lock.
Philip B | Overall ExperienceFilled out all my paperwork day before online yet only had my car read day of pickup.. Fortunately I saved the the email receipt that proved I not only ordered the materials but paid for it.
Sterling D | First ImpressionsThey were very helpful even if we were a little late with a payment they worked with us I would recommend them to just about anybody if you need storage go to 295 u-haul in Portland l them I sent you
Darcy a | Overall ExperienceThis u-haul storage facility is a joke. They gave us the wrong size units so we had to get a third one. They were not friendly, especially the guy there named William. Every one here should be fired!
Lisa M | Overall ExperienceThe manager was great, friendly And very helpful. We had a great experience, thank you so much!
Kasey M | First Impressionsthe staff were very friendly and informative
paul b | First ImpressionsVery satisfied with the service received.
TYRONE K | Overall ExperienceThe staff was excellent, and their positive energy made my stay at uhaul feel like I was just at home.
David G | Overall ExperienceThey were very accommodating given the winter weather and sensitive to what I needed for space. Very helpful, 10/10 would recommend.
Samantha S | ReservationGreat service!!
BILL M | ReservationI told them that I did not need the space for the next month but I was still told to pay even though I did not have anything in the unit.
Rukia A | Overall ExperienceVery busy Uhaul center, efficiently run. Thorough, helpful and friendly counter agents. Satisfied all my moving and storage needs.
Andrew M | Overall ExperienceMove in help was scheduled through uhaul but when the movers went to pick up the box they were told it could not be released until a later date. My move was delayed, causing me major inconveniences.
Theresa K | Overall ExperienceI have been out of my storage space and they keep sending me bills and letters that I owe for more months. I have called over 6 times and each time they say they will fix it and a manager will call.
Sonya M | Overall ExperienceLONG hold times, multiple transfers and HUGE lines at the UHAUL office. But once you get to a person they are professional and effective. Especially the woman who dropped off and picked up my POD.
Jura A | Overall ExperienceVery friendly and helpful staff. Great experience. Thank You!
Christopher D | Overall ExperienceEvery time moved around lights goes off. When someone has trouble walking and has to used walker steps aren't good idea to be on
Pamula/John T | Overall ExperienceThe small unit was adequate for my needs and was clean. The facility is near an interstate exchange and near my residence, saving time driving through urban streets. Thank-you.
CHESTER B | Overall ExperienceNot nearly enough help. Long line and wait time to check in.
jim s | Overall ExperienceHad no real issues with the overall quality of service, however this location didn't have enough people working to handle the volume of customers that were there. Really long wait times.
charity l | ReservationThere is always a long line in the office; service takes a while.
lex j | Overall ExperienceExcellent staff, very friendly and helpful. Registered van and storage locker online, it was a snap, couldn't be easier. I highly recommend their services.
Andrew M | ReservationU haul management at Marginal way should add more staff on week ends to avoid long lines waiting time that customers spend at the front desk to get served. Thanks.
Eric G | Overall ExperienceVery friendly and helpful staff.
Susanna P | Overall ExperienceJennifer Strout was fabulous! Even at the end of the day. The signs hung over the boxes were mis-leading in the price they advertized. It wasn't clear that the prices were only if bundled.
BILL B | Reservationawesome team in portland
Noah B | ReservationThis U-Haul locations doesn't have the amenties that most others I've seen. Also, the staff is either over-worked or just disinterested. Each time I had to visit for support I waited a long time.
Jeremy A | Overall ExperienceAfter I had made payment online with agent I went to location. After 30 minutes of waiting for someone to figure it out I was told I did not have a reservation and even if I did there did have one!!!
LAURIE L | ReservationThe only thing I am still waiting for is the door repair. It falls off the track and I nearly impossible to open or close. I was made aware of the problem when the unit was first rented. Thank you
PHIL L | Overall ExperienceThe check-in was a little slow as there was a long line with only one Uhaul employee at the counter to help. The drop-off process was quick and easy.
TREVOR B | Overall ExperienceThe lady we spoke with, that secured our storage unit was great!! She took the time to explain all the details to us. We will gladly continue to do business with Uhaul Storage.
Sean W | ReservationGreat Experience
lee h | Overall ExperienceStaff and facility great. I did originally request and reserve a large storage unit that upon arrival with items was not available and caused a lengthy, multi-storage unit scenario to unfold.
Andrew P | Overall ExperienceUse any where else
Trever A | Overall Experiencevery nice and affordable price
George M | Overall ExperienceThis facility is great! The staff was always helpful. The unit was clean. Parking for loading/unloading was convenient. I always felt safe coming and going at all hours. A great experience! Thank you!
JUDITH K | Overall ExperienceAccess to indoor storage area for longer hours would be helpful.
Gavin T | Overall ExperienceI was under the impression that we were finished with paying rent from 0129 storage unit. All belongings have been out of unit for a month now.
Damian H | Overall ExperienceI always appreciate the experience with this store.
Codi P | Overall ExperienceHave used uhaul off and on for years. This will be the last time. There is a saying, if you get good service, you tell a few people, if the service is bad you tell at least 25 people.
ellen d | Overall ExperienceWorst customer service I've encountered almost anywhere. Horrible attitudes and just unwilling to help. Dont dare go here near the end of the day as employees scatter to avoid any sort of concerns.
brandon d | Overall ExperienceThe staff was polite but the check in and check out was slow because of only one staff at the counter. And as I commented to you before (which you did not reply to) the person paying with the card or
emily m | Overall ExperienceI found the area to hot and many homeless people watching me. I felt it was not safe.
David G | Overall ExperienceMaybe a little more help at service counters during busy times
John M | Overall ExperienceFriendly, helpful owner. Erich, was very helpful too, thank you.
Dennis H | Overall ExperienceNo comments
Janet M | Overall ExperienceKeep up the good job and great attitudes!
MICHAEL D | Overall ExperienceEveryone there was so helpful and nice!!!
Derek S | Overall ExperienceJeremy was friendly and efficient!
Jane M | Overall Experience