Customer Reviews for U-Haul Moving & Storage at Skyland Blvd

Rating:

5.0

There's nothing to change everything went well

Rating:

1.0

Better people that have a good work ethic.

Rating:

5.0

The staff is always friendly helpful and knowledgeable

Rating:

3.0

The dolly pick up was a disaster. If I had another choice of company I would have switched.

Rating:

1.0

Customer service is horrible

Rating:

3.0

I made my reservation on line and expected and quick pickup of the trailer. That was not the case. I arrived for p/u at 9:30am and left exactly 1 hour later. There was only one person working the counter and she was very pleasant and competent but there more customers than she could quickly process. I had 6 groups of customers ahead of me and each group consisted of 1-3 people. This meant a lot of people standing and waiting in a small space. Everyone was waiting patiently for their turn. Even though I had made my reservation well in advance my requested trailer was not available because it had not yet been returned. My reservation was to return a local trailer. It ended up that I was a given a one way trailer that was reserved by someone else. My rental worked out great but I’m not so sure about the person who had reserved the trailer that ended up with. The checkout process needs to be streamlined. The employees were competent and very pleasant but very overworked. Check in was quicker. I was the only one checking in and it took less than 5 minutes. I expected a similar check out process.

Rating:

5.0

The employee who helped me with my reservation was very professional and friendly.

Rating:

1.0

The customer service is terrible. I have had several issues with the staff there. I had an employee try and rent a truck from them Sunday and the woman at the desk got into an argument with him and refused to rent to him. I went there to solve the problem and had to get a smaller truck because the canceled the reservation.

Rating:

3.0

The site was fine. The customer service rep. that helped me was another story. She did not need to be in a job where she works with the public.

Rating:

1.0

Had a reservation for a week. Drove 4 hrs, spent night in hotel and received a text on the 9th truck was upgraded to a 26’ truck because of equipment availability and would be ready for pickup on the 10th at 1:30 PM. I got to the location at 1:20 and was told they had rented my reservation to someone else and I would not get a truck. The older lady working that day told me I was supposed to be there at 11:00 and I tried to show her the email I received for a 1:30 pick up and she said she didn’t need to see it she has it on her computer. She got very upset at this point which made me very upset as well. She the gave me to the younger man working there that day because she was going to “loose her mind”. The younger man was very helpful and worked me through the process all the while the older lady was constantly ranting and raving. Terrible experience for something that should have been a simple reservation and pick up. I will not use this location again because I feel this was a racial issue and have never experienced anything like it from a business.

Rating:

1.0

Customer service was awful cashier very rude

Rating:

5.0

When appointment is scheduled would be good to say where to go to get access. Had to drive around the site a bit to figure out where office is. Would also be good if people at the desk could speak up a bit. Was hard to hear them sometimes.

Rating:

3.0

Need more staff on busy weekends.

Rating:

4.0

Bigger building which I understand is in the works. Staff was outstanding. Very efficient and helpful.

Rating:

2.0

You can review my complaint under my contract.

Rating:

3.0

On-site pickup process is very inefficient. I pre-registered using the app but was still asked for the same information at the service rep desk. Pickup process is too slow. Dropoff process using the app was excellent.

Rating:

1.0

We came into the Skyland Blvd facility on March 1, 2025 SPECIFICALLY to reserve a storage unit beginning May 1.  We were given a written statement marked "quote" but the young man at the counter told us it was not a problem and our space was reserved regardless of what the paper said. On a hunch, I phoned in on April 30 to find out that, in fact, the piece of paper provided to us on March 1 was worthless and only a quote. It did not guarantee us the space we thought we reserved and the young man grossly mislead us. A somewhat helpful older woman assisted me by phone on April 30 to allegedly clear up the matter and told me I was "lucky" because there was still space available. I went through the gymnastics of providing my son's name, both of our contact info and my credit card. I even went so far as to explain my ex-husband was handling move out with my son and it was in everyone's best interests if everything was handled ahead of time. When my son arrived on May 1 there was STILL NO RESERVATION FOR HIM!!! Additionally, the size space we had now reserved TWICE was no longer available and coincidentally we had to rent a larger, pricier space (keep in mind that at first my son was led to the appropriate size space however it already had a lock on it - i.e., it had theoretically been sold twice!). Furthermore, the woman on site assisting him abruptly decided she "needed food" and left him in the middle of the efforts for what was apparently her lunch. We are sorely disappointed with the experience we had at U-haul but given that it was move out "day" we didn't have a lot of options, notwithstanding we had prepared months in advance.

Rating:

1.0

Called ahead for auto transport. Told my oversize tires would fit. When they didn’t I was forced to pay for extension parts that can only be used with U-Haul trailer. Was also charged $30 for a hitch that on your website lists for 12. No sense of ugency, jokes about not being there when the phone rang, associate left us while in the middle of trying to figure out a solution, and was found in the warehouse completely moved on and shooting the breeze with another employee! Then no discount offered for inconvenience of the miscommunication about the tires fitting or matching the price listed online! Poor all the way around!

Rating:

5.0

Tony Hall The best!!!

Rating:

5.0

The staff at this location was friendly, informative and helpful. There was an issue with a tire on the car carrier. It was handled immediately. I have nothing but praise for this store and staff. Thank you.!

Rating:

1.0

Although I had a reservation and there were 4 trailers that fit what I reserved I was told the trailers there had other reservations. I stood my ground and was finally given what I had reserved (I was at the reserved location at the reserved time.) This is not the first time I have had an issue at this location. In August 2024 I reserved a trailer to take my stored “box” to my home to unload it and although I reserved a trailer there were none available so we had to unload it to our truck and make several trips.

Rating:

2.0

I was able to make a reservation yet when I arrived nothing was available, I had to get a larger size

Rating:

5.0

The staff was very friendly.

Rating:

2.0

Problem with return of the trailer. The employee who remove the trailer said that they would close out my ticket and there was no need for me to go inside. I have rented from this location many times before and this was typical of past returns. Unfortunately, this did not happen and I had to call three times to finally get my ticket closed. Then Uhaul tried to charge me for an extra day. Extremely frustrating experience.

Rating:

3.0

I made the reservation for weeks in advance for a 9' cargo van. Four days prior to pick up date, I was contacted and was informed that the vehicle I made the reservation was not going to be available. I was disappointed to say the least. On the day of pickup, I pulled in into parking lot and saw that there's was a 9' cargo in the lot. When I asked, I was told that they couldn't honor my original reservation because it was already reserved. My complain is that the minute the 9'cargo became available, I should've been contacted and ask if I wanted to change trucks. That's not counting that, I rented some pats that were not given to me, I rented a storage unit as well and the one given to me was already occupied so it needed to be change. In all it took over an hour to fix all the problems. Good employees but overall experience left too much to desired. And, is was not that busy.

Rating:

1.0

I would like it if a manager call me. Bc this was the worse experience ever .

Rating:

1.0

Have better service and the vehicle wasn't maintained and they over charged me

Rating:

3.0

I asked someone to help me pair my phone with Bluetooth. They decided because she was the only one there. She was fine, however. The only one there ?

Rating:

5.0

Would like to thank the General Manger at this location for his help in driving the truck to my house.

Rating:

3.0

the lady at the counter lie to me about the trailer not being available until my scheduled time for pick up the trailer was on-site very unprofessional

Rating:

1.0

Customer stated that everything was ok that I was good them sent me c a 96.00 bill

Rating:

5.0

Very helpful staff, my needs were well meet, during and after return.

Rating:

5.0

GREAT SERVICE AS ALWAYS!!

Rating:

5.0

The representative who helped me was awesome. Fast, courteous, and professional. The process went great.

Rating:

5.0

Was a great experience

Rating:

5.0

The truck is used leaked water in the box part and got a lot of my boxes wet and including my mattres and some electronics I had in boxes . But what can you expect

Rating:

5.0

Tony Hall is a superstar!

Rating:

5.0

Everyone was very nice and helpful

Rating:

4.0

Explain the return process better

Rating:

5.0

U-Haul Skyland was the best. Mr Hall and staff were professional and efficient. Thanks for making my first U-Haul experience easy. I will use this location again.

Rating:

5.0

Employees were very helpful and very nice

Rating:

5.0

Friendly staff and fast service

Rating:

3.0

There was used chewing gum in wrapper in passenger door. Also the amount posted was like $29, but with insurance etc, it was over 150 Plus we put in. Over $40 in gas. It did not even have enough gas in it to get back to town to fill up. Also only needed a pick up truck that was $19, but they wanted credit card and not cash or debit card for the pickup truck. We only need it for approx 6 hrs.

Rating:

3.0

Not all items requested were available and charged a cleaning fee when. Truck was returned clean

Rating:

1.0

Customer service was horrid. I reserved a car dolly and truck. When I arrived I was greeted with "Oh it's you. We ain't got that dolly. Then nothing. No suggestions, no options, just staring at me. I ended up going with a more expensive Box truck and trailer. I was forced to pay an upcharge and was charged $150 more than the quoted $200 for what i booked. No apologies, no discounts or compensation. I just got starred at until I figured out what I needed to do to the predicament i was left in after being lied to. The trailer didn't work properly and I wasn't even able to use it. Still payed the full amount for equipment that wasn't what I reserved and didn't work properly. Highway robbery

Rating:

3.0

The right side mirror was broken. Once moved to the proper location it would move outward while driving. I called the location to let them know the problem which is obviously a significant safety issue and I was informed that they did not have another truck my size to rent me. I was not offered another truck or any other type of assistance. I did call uhaul corporate to notify them of the issue. A side mirror not working on a large Uhaul is unacceptable and could lead to a tragic accident. Also, technical difficulties were an issue and the website was not able to be used which I understand happens time to time. The movers named Lewis Pro Move called the morning of the move seeking additional payment due to a flight of stairs. Movers in the past did not seek more payment. Once I mentioned that I would have to contact Uhaul regarding their request, they decided that additional payment was not required. Two hours later and several texts and phone calls later they informed us that they would not be able to move as promised. This obviously caused a hardship and was very frustrating. Since the app didn't work, I had to spend too much time on the phone waiting to speak to a representative. I have used Uhaul in the past and this was not a good experience.

Rating:

5.0

This the one I always recommend for someone never had no problem go customer service GOOD EVERYTHING, I will be back soon

Rating:

1.0

This location is too small, understaffed and customer service was horrible. First day we went in the guy at the counter had to go outside to get an answer to every question we had. this happened about 5 times before the gentleman outside came in himself. They tried to send us with a emply ubox, when my husband pointed it out the female said he was being aggressive to her and he shouldnt because she was a female. We spent thousands of dollars with uhaul for our move and this location/experience was horrible. I will never deal with this location again. We had to wait over an hour one time because noone was there that could drive a forklift. The rudeness and lack of knowledge was the worst, they acted like they did not need our business. will not recommend this location or process to anyone.

Rating:

5.0

Got me in and out very quickly despite it being a very busy Saturday morning. Truck was pulled up and ready to go. All the details were explained clearly and professionally. Would definitely recommend this location to anyone in the Tuscaloosa area.

Rating:

1.0

The lady upfront who Put my reservation together at my pick up was Rude and unprofessional. She Talked on her cell phone the entire time while she was supposed to processing my information. Didn’t make me as a customer feel Welcome at all.

Rating:

1.0

We reserved a Uhaul and the person there gave our haul away to someone else..and then shorted us on our 3 hours of usage. Then they didn't close out our account so it took us days to get.our refund back.

Rating:

5.0

N/A

Rating:

1.0

The U-Haul truck was towed out of my driveway because I needed it for extra days . I didn’t receive a call or email about the truck they randomly came and towed the truck out my driveway .

Rating:

5.0

Keep doing what you are doing, and making the customer know that you care!

Rating:

5.0

Marcus chandler

Rating:

4.0

Make sure the gas is what they have marked on the paper. The needle was marked as 3/4 but it was on 1/2.

Rating:

3.0

They said everything was okay before I left . Then they called me back and said I need to pay over $80 in fees but I dropped the truck off with the same amount of gas and didn’t go over miles and on time .

Rating:

5.0

no, not at this time everything was great,great customer service

Rating:

3.0

The ladies in the office has a very mean, snappy attitude.

Rating:

5.0

Nearly brand new van. Everything went well.

Rating:

4.0

The facility is excellent. The General Manager is rude, all other staff were very kind.

Rating:

5.0

Service was great, and the person who helped us was extremely friendly. This was our first time doing a U-Haul rental and she made our experience a really good one.

Rating:

3.0

This location does not have mobile use and it is very inconvenient. Other than that the lady who helped me today was exceptional. She was polite and thoroughly explained everything.

Rating:

5.0

Customer service was excellent and friendly....

Rating:

5.0

Great customer service

Rating:

3.0

Not many downstairs big storages. Really hard moving with a upstairs one. But very nice friendly place.

Rating:

3.0

Due to the second price increase I had to vacate the storage unit. Not sure why it keeps going up again and again because the service facility is the same as it has always been.

Rating:

5.0

Overall I am more than satisfied with UHaul Storage on Skyland Blvd. It was always clean, safe, and easily accessible. My only suggestion of improvement are the timed lights inside the storage facility. It would be nice if the lights stayed on longer for those cleaning or loading their storage unit. A huge thumbs up for the inside "free for all" designated location where customers can either take or leave items for free. Yes, for those looking for a storage unit, I would suggest UHAUL on Skyland Blvd. Thank You.

Rating:

1.0

There was no warning about how to access the second floor of the storage unit. It was incredibly difficult and the ladder handle was broken and I almost feel off the very top step of the ladder.

Rating:

5.0

Everything was as advertised. Items were safe. Staff was professional! 5/5 stars 💪🏿

Rating:

5.0

You never know when you need to take advantage of the free storage option. My apartment was not ready when I got here and I remembered I qualified for a free month of storage. This facility was clean, safe and the employees were helpful and kind. A great place and great people.

Rating:

5.0

From the time I picked up my U-Haul trailer in Española New Mexico until I dropped it off at Tuscaloosa Alabama the staff at both facilities were incredibly helpful. Tony in Tuscaloosa was extremely patient and helpful assisting with the trailer and the storage facility. They made my cross country move so much easier and I couldn’t be more grateful.

Rating:

5.0

The manager was extremely helpful. Thanks again Tony Hall

Rating:

1.0

Storage unit 2134 was never occupied. Have been billed for services never received. 08.03.2024 & 08.06.2024. Please correct monthly billing.

Rating:

1.0

Staff is extremely rude and extremely lazy! I moved out over a week before my next month was due and they never approved my moved out until almost a month later. Tried to say I owed a late fee and a whole months rent that I wasn’t using the utility during. poor customer service and very lazy! staff was speaking on the company phone with a friend talking about “getting knocked up by her baby daddy” and waved me to the side until she finished her conversation 15 minutes later!

Rating:

5.0

Office Ladies were very friendly and helpful.

Rating:

5.0

Staff was very knowledgeable and helpful!

Rating:

5.0

Everything Was Great!!!!!!!

Rating:

2.0

The storage itself was great; however, the location and the staff were not. Every time I had an issue and had to call or go in to fix the problem the staff was always rude and had attitudes, the women at least. They did not notify me (email or text me) when it was time for my first payment and I had to pay a $20 late fee because of it. They had never sent me anything about the app or mentioned autopay when I first got my storage unit, which I did not appreciate. I was not notified about a price raise on my unit until my next payment. When I called and asked how I could get my regular price back, they told me I had to enroll in autopay and when I did the price was still raised, so they lied to me. Overall, I was not satisfied with the service and cancelled my unit.

Rating:

5.0

The young lady that helped us was amazing. Unfortunately I do not recall her name, but she helped us with our rental van and unit. Thank you again!

Rating:

4.0

Although we were disappointed to find out that our storage unit was on a second level and only accessible through steep stairs, when we specifically told the reservation agent on the phone and booking that we had heavy furniture, I do not believe that was the fault of the local staff. I believe we were calling a call-center during the reservation. Period once we got to the Skyland U-Haul location they had no first level left and they said that it’s a common problem that when people make reservations, they are not told up their set up. I feel bad for the staff at that location because it sounds like that is a common thing that happens they are the ones left having to explain to an upset customer. Although there were no additional spaces left on the first floor and no other options for us, the manager to at least give us a free lock for our troubles and we somehow managed to get the furniture up on the second floor between my son myself and three other adults who helped us! We did not have time to look for another storage unit anywhere else as we had a deadline so we were forced to make it work. I would rest this location again because again it wasn’t their fault but I would definitely tell people when making reservation to ask a lot of questions to make sure they’re what they need.

Rating:

5.0

Was nervous at first because I knew they were very busy this time of year and for 3 days no one would answer the phone and it went straight to a central support #. They count not even get a hold of the GM. I even sent an email with my questions regarding my daughter checking in for the storage unit and never received a response. But the day she went in to sigh the contract everything went very smoothly for her and she said the staff was extremely nice. I think we were more stressed over a 1,000 miles away hoping she would not have any issues. Glad everything working out perfectly for her. No issues at all.

Rating:

5.0

I’ve never had any issues with any services I’ve needed from U-Haul. Great customer service.

Rating:

2.0

The girl at the front desk had a nasty attitude. She talked on the telephone the entire time I was getting my storage set up. She didn’t want to help the guy who obviously didn’t know what he was doing.

Rating:

3.0

Units are to small

Rating:

5.0

Assistant manager was very helpful and pleasant to deal with.

Rating:

1.0

This place has the worst customer service and tbh, who moved me out my storage without my knowledge? Yes I am late but it's not the first time, I pay the late fee and keep it moving. When did the policy change because I didn't get the memo 🤔?

Rating:

4.0

It was great

Rating:

5.0

Thank you for your service! Great experience!

Rating:

5.0

The service was great, The guy Sincere was awesome and so was the young lady at 10a.m and the young lady at 6pm the whole staff was patient and wonderful everything was in order

Rating:

5.0

Charles was very kind and helpful. He deserves a raise.

Rating:

5.0

I will definitely continue to use U-Haul for my moving needs.

Rating:

5.0

Robin was the absolutely best in Tuscaloosa. She left no stone unturned. She was committed to help all her customers. I can’t say enough good things about her. After the First Gentlemen who opened was mean and curt with the customers, Robin was a breath of fresh air. We came in on July 26th 2023 at 7 AM. Although we had a reservation, the gentlemen told us he didn’t have a truck or a storage unit. He didn’t even look for it. He sent us away. Robin found it and got us squared away with a smile. We will come back! Two students at UA do we would’ve been lost without her. Thanks again!!

Rating:

5.0

Making a reservation online was easy. All I needed to do once I got there was use the keypad for access. The process was very convenient.

Rating:

2.0

I had a nightmare of a time trying to rent a storage unit, I had issues accessing my unit during normal business hours due to gates being closed. Every time I needed an employee for assistance, I had to wait 10+ minutes. The parking lot is terrible and inaccessible. The manager was incredibly rude the two times I interacted with him, including one time where I was trying to solve an ADA issue. The only reason this gets two stars is because the non-manager employee were kind and generally helpful.

Rating:

4.0

Staff was very helpful. Only issue was our reservation said we had a first floor storage unit. When we arrived, all that was available was second floor. And stairs to second floor units are portable stairs. Not ideal with bed and mattress.

Rating:

5.0

Robin, Corey and Ken are the best!

Rating:

5.0

Perfect for parents of students of U of A.

Rating:

1.0

To exspensive and no help available for handicapped persons

Rating:

4.0

Initial contact was excellent. Check in could have been better. Overall the service was above average. I would recommend to others.

Rating:

1.0

Reserved a climate controlled unit online days prior to the move. Arrived that next morning early at the facility, I was also renting a 16’ truck and needed a unit to store items and I only had one day to do it in. The facility representative told me that I could not get or be assigned a unit until I had items ready to put in the unit. This didn’t make any sense to me but I just let it go and completed the rental got the keys and went outside. She had given me the wrong size truck keys were to the largest truck on the lot instead of a 12’. Went back in to argue that, which was another waste of time and a big deal getting her to understand that. Finally left the building over an hour behind schedule. Went back to the store with the first load and was given a unit with a lock already on it. Went back to desk and was given another unit with a lock on it. Went back and was given a unit outside that was 1/2 the size I reserved. Went back and they told me that all other units were already rented and that I should have reserved it that morning because they had just rented the last 2 they had available. After searching and searching they gave me a unit outside that was much smaller than I reserved and not climate controlled and not in the promotion and rent was much higher than I had reserved. Was supposed to also get a free lock which they would not honor because it was no longer a online Reservation. Barely got her things out on time and then had to unload in the dark trying to fit her things into the much smaller space. Rude employees and management. Never again! Now they are not refunding my rental fees after closing out and emptying the unit. Absolutely the worst and I have used many storage facilities-NEVER AGAIN!!!!

Rating:

3.0

I was probably going there at the wrong times. Always had a 15-20 minutes wait and felt like my business was a bother. The mgr overheard the interaction with me and the customer service team member and stopped what he was doing to assist me. He was very helpful At this point, I was so upset that I decided to move out sooner. Afterwards, I reflected and could see that I could have been a little more patient and that they were short staff even with two CS working the front desks.

Rating:

5.0

Ken is Great!

Rating:

5.0

No comments

Rating:

1.0

I was not told that my unit would only be accessible via ladder, and my lock (which I was told would be in my unit) was not there, and the staff were rude to me when I showed them the information that said my unit should have a lock included.

Rating:

5.0

I love U-Haul. The company has been very helpful over the years and always friendly, and very professional.

Rating:

3.0

Lighting poor. Hard to access. Wait times for staff assistance too long.

Rating:

3.0

The upper 1st floor idea is terrible. It should be clear with pictures what it entails.

Rating:

2.0

The main problem with this facility is that inside storage units are too small and access is very inconvenient. My email gave me a price of $74 and the receipt I was given said $119. The renewal notice also said $119. I did add insurance, but it was certainly not $43 per month. The size of these units is barely worth $74. They are certainly not worth $119. The halls are too narrow, so you can't get some furniture into the unit. Access to the unit in one way in/one way out. If someone else is loading/unloading, you can't get anything in/out except a few boxes and small items while front door is blocked. To make that more inconvenient, if you are parked at the front door with a trailer or U-haul, you are blocking or being blocked by the U-haul drop off area. Perhaps the purpose of these inside units is boxes and small items only, but that should have been made clear on the website when the unit was offered. Thankfully this unit was free with the rental of a truck. I would not have paid for this unit, which is why I moved out before the next months fee was due.

Rating:

5.0

The staff were very friendly and helpful. The staff was professional throughout my entire stay.

Rating:

5.0

Everything was easy and staff was great.

Rating:

5.0

Great employees and great service 😊

Rating:

5.0

Staff was always friendly and helpful!

Rating:

5.0

The staff were great and I was able to get a storage unit and a truck at the last minute. Thank you Uhaul!

Rating:

4.0

The entire staff was friendly and very helpful…

Rating:

3.0

I purchased 3 units at that location. I'm not going to leave any comments because if I do comment it's not going to be nice comments! The only thing that I will say is that you need more employees!

Rating:

1.0

The general manager is extremely rude an didn’t go above or beyond helping , but one of his employees were so kuddos to him

Rating:

5.0

Will be back

Rating:

5.0

Everyone that worked with me made the experience absolutely wonderful. The customer service over the phone was exceptional. I am overall pleased.

Rating:

1.0

Couldn’t get to staff. I realize they were overwhelmed, but I was charged for an extra month, because we couldn’t get someone at the counter to tell them we vacated the unit. We spoke to someone on site, and they said they would take care of it, but we were still charged. Realized we could cancel online and cancelled the unit. It really didn’t seem like staff were prepared for the business that they had.

Rating:

4.0

Storage units need to be more presentable..

Rating:

1.0

I could only reach a call center was never able to get the actual location on the phone. I was supposed to receive a call to schedule drop off and never did. Had to drive to actual location and when I arrived they said they had no boxes available. The lady there resolves the issue for me. However, there was no connectivity between the general call centers and the actual location.

Rating:

4.0

The upper units are the main drawback. I didn’t realize I was getting one when I booked online. Will be careful not to do that in the future.

Rating:

1.0

Storage closed before access hours were up. Inconvenience with the second floor storage. Entirely too complicated. Canceled before rental agreement was over. Staff was pretty helpful though.

Rating:

4.0

Easy location, but didn't care for my rental space on top of another locker

Rating:

3.0

I would recommend based on convenience with caveats. The storage hours are until 10pm but you can never get in through the front gate until 10pm which is exactly where our unit was. Incredibly inconvenient to have to go and use the side door opposite end of the facility for anything after 7pm. We asked if there was a pest problem when we moved in and told no, but the dead belly up cockroaches everywhere was a little concerning. If I had any other choice for storage I would not have been there. I appreciate that they were dead, but for the number of people there, one should be able to find the time to sweep or vacuum them daily. People are nice and helpful but the overall facility is in desperate need of a good cleaning and overhaul

Rating:

5.0

Mr Tony made the experience by his Awesome customer service and friendliness. He went above and beyond to make sure I was familiar with the process of entering my storage unit during and after office hours. I would recommend this company to family and friends due to the wonderful experience I had. Thanks Mr Tony

Rating:

3.0

No assistance when requested to change storage unit.

Rating:

3.0

I was really aggravated that I had to pay an additional fee to access the storage after outside of office hours although throughout the facility it was posted access hours of 5a-10p. This definitely needs to be updated because it's inconsistent and feels like an underhanded way to just get additional money from renters who may need to access storage before or after standard business hours.

Rating:

5.0

I give a excellent rate for the employee because he was careful, helpful and generous.

Rating:

5.0

A 5* facility...

Rating:

5.0

Very helpful staff. Helped get trailer and my car in a good position to load from storage unit.

Rating:

1.0

From beginning to end worst experience I have ever had. If the first month had not been free and I had been able to find something elsewhere I would have been done!! Rented a truck online with mobile check in that did not work. A representative who lied about procedures, costing me valuable time, so much so that I almost had to extend my truck rental, wrong size unit reserved, then unavailable unit reserved, then wrong size unit reserved again and then finally the found a unit that I had to make work. Rushed to throw everything in the unit, so I did not have time to replace the 4 gallons of gas used to then be charged $5/per gallon. When the current price is $2.88/per gallon. On and then my reserved unit went from $89.99 climate controlled to $109.00 not climate controlled. I’m done. Enjoy the money you have already received because there will not be any more coming from me.

Rating:

5.0

Thank u too the the staff I appreciate u guys

Rating:

5.0

Monique was so helpful at the skyline Tuscaloosa location!.

Rating:

5.0

Very good experience

Rating:

5.0

The staff was very friendly and professional. I would def recommend this facility to others.

Rating:

5.0

No comments. The staff's knowledge, skills and abilities say it all. Great service.

Rating:

5.0

It was just to small for my needs

Rating:

1.0

Customer service was horrible I waited for someone to help me for 10 min she was outside washing her car the manager is always off campus and unable to be reached this was not just one time but several all customer service had no energy not even the asst manager needs better customer service for sure

Rating:

1.0

This comment is not directed towards the local staff and facilities. When they tell you online that you're getting a free months storage it sounds great. I drove 14 hrs and 706 miles only to find out i had an above ground unit accessible only by rolling stairs. How do you carry dressers and other large items up rolling stairs. Other than this (which i heard others complaining about also) everything was om.

Rating:

5.0

Friendly staff- very nice people.

Rating:

2.0

This was the worst experience i’ve had with a storage unit. I was out of more than 500 dollars because your staff did not move me in properly. I contacted the store and customer service and no one seemed to want to help me get this issue resolved. Very disappointed

Rating:

2.0

Hello, We have used your facility for the past three years and have been happy up until this year. My son moved in after office hours and found a full bedroom set in his storage unit. The bedroom set is still in the unit and hopefully it will be inspected prior to someone else moving in, as it took away much of the storage space available to my son. He was leaving to return home early the next day, so he wasn't able to contact anyone prior to moving his things in to have the situation remedied. He also discovered a very large dead rodent dangling from the wire mesh on top of his unit. We have also always been given the first month (May) of storage rental for free, as my son is a college student. I contacted your establishment several times requesting reimbursement for the first month and was denied. I'm not sure why so much has changed over the past couple of years, but we certainly were not happy with our most recent experience.

Rating:

5.0

What’s not to like? As Yogi Berra once said, “nobody goes there any more; it’s too crowded.” Seriously, the only problem with this place is its popularity. The staff are helpful and friendly. It’s clean. Easily accessible. The automatic lighting always works. I set up the storage space rental on line in just a fee minutes at the end of my daughter’s freshman year at Bama. She moved her stuff in. The 24-hour access always worked. When it came time to move her stuff out, there were adequate carts and access. All her belongings were clean and intact. No signs of insect or rodent activity. All good. We’ll be back!

Rating:

5.0

Thanks for everything, Mr. Tony Hall! Somebody give this man and the staff a raise, bonus, promotion, vacation and a winning lottery ticket.

Rating:

4.0

The services provided were everything I had hoped for; I would not recommend to a friend purely because of a lack of professionalism.

Rating:

5.0

Like the courtesy 1 month free storage with rental truck ! Mr.Toney & Ken Skyland - Tuscaloosa are a wonderful team ! They really take good care of their customers. Both are so cool , calm in such stressful events of moving & storing . Thank you .

Rating:

4.0

The lighting in the unit itself was not great.

Rating:

1.0

This storage unit was supposed to be climate controlled but this was not the case as there was obviously some kind of leak (because there wasn’t a proper ceiling above the unit) causing water damage and mold to form on all of my furniture within the short time I had it stored here. The storage facility had to know about this because all the wood around my unit was also ruined, but they never notified me of such and I only found out as I was moving out. There was also a rat problem in the facility and I was again not informed of this; the staff’s response was to drop a rat trap into the unit from above (since there’s not a ceiling) which cracked a piece of my furniture. There were rat droppings throughout the unit. Because of the poor conditions of the unit/facility, I had to throw out everything since it was ruined- such a waste of money. Moreover, I could never reach the facility on the phone. Lastly, the majority of the storage units are off the ground level and can only be accessed by a set of wheeling stairs- such a hassle to move stuff in/out of. I can not stress enough not to get a storage unit here- horrible experience

Rating:

1.0

Customer service was terrible. An employee literally looked at me and said “what do you want” while waiting in line. The lack of professionalism was laughable. The facility and units are the perfect example of false advertising. The location itself was disgusting. No lock was included in my unit as it should have been. A two story storage facility, more like bunk bed storage units. I was also told mine would be ground level, it’s in the air. I will never do business with uhaul again after my belongings temporary stay here.

Rating:

1.0

Storage room ceiling was way too low, unlike any facility that I have ever used. No ventilation. No lighting. I hated it.

Rating:

5.0

Mr. Tony and the other associates were very friendly and helpful!

Rating:

1.0

Horrible experience. Please have someone do a review on the general manager. Already filed main complaint

Rating:

1.0

said that they had more reservations than units, although i reserved it over a month ago, had to keep insisting for them to actually give me a unit because it was too late to go somewhere else. code and card did not work or let me into the facility, the assigned unit had other people’s belongings and two locks on it. they had to assign me a new unit which took forever. staff not helpful. very disorganized, will not be using this service ever again.

Rating:

4.0

The customer service I received from Raven Grant was awesome, she is definitely a valued employee. She was knowledgeable, quick and friendly.

Rating:

4.0

The staff was very helpful

Rating:

1.0

The entire time we had the unit, the door was severely damaged that we needed a pry bar to open it. We were promise the door would be replaced but never was. I asked for a discount rate on the unit but my request never was acted on. So with that said my experience was a disaster. I hope these comments are reviewed and acted on by your district managers.

Rating:

4.0

Employees were helpful when I needed them to be, but they weren’t overbearing, either, which was nice. I wish that they would’ve kept the loading dock clear though, it was a little crowded.

Rating:

5.0

My belongings were brought there for almost four years and my things looked the same as when I first put them in the storage facility

Rating:

4.0

My only complaint is that we were charged when it was supposed to be free for a month. After I brought this to the staffs attention it was reimbursed. However, we were locked out of our unit for nonpayment. The problem was corrected by the manager. This complaint is being posted so you know if you have a problem just talk to the staff. They are great!

Rating:

3.0

Usually only one person working the counter. 5 to 8 people in line making for 30 minute wait times. This has been the case the 3 times that I was there.

Rating:

5.0

The manager is an awesome guy.

Rating:

4.0

The office staff is overwhelmed and it shows in their customer service. Maybe more help during peak times such as move in and move out from the University of Alabama, for at least SEVERAL weeks

Rating:

2.0

Purchased unit had someone else’s lock on it and alternate unit had to be found at the last minute that was not a floor unit. Staff too busy to help. No return call from manager.

Rating:

1.0

I am deeply disappointed and appalled by the treatment and lack of customer service by your staff at the Skyland location. The employee was snippy and very short with me throughout my checkin process and was extremely bothered that she had to show me and my son how to get to the available units so we could see which unit to rent. We had to trample through a repair garage with tools, boxes, fans and crap all over as well as a car the repair guy was working on. It wasn’t until the very end of the process, when I was paying for the unit, I had asked for her name, which she hesitated in answering that she decided to be nice. I am in the customer service business and I would never treat a customer the way she treated me and this transaction. She does not represent UHAUL company well and in my opinion she shouldn’t be working in customer service.

Rating:

1.0

Calling in to make reservations sucks none of the information they give over the phone is correct it's best to go in to the location personally and handle your business

Rating:

3.0

Cashiers were always kind of rude. The assistant manager has no empathy and understanding to help people or to correct his mistakes. Assistant manager talks about customers and their accounts out in the open to other workers and customers, which should be a violation. Your account has rare privacy

Rating:

5.0

Very happy with your service :)

Rating:

5.0

I could not be any more pleased to have found a temperature controlled facility that was reasonably priced to store my 2 student’s possessions. Thank you so much! I will be a repeat customer each summer until our time in Tuscaloosa is over.

Rating:

5.0

Good advice from employee about local schools. Everyone was very kind.

Rating:

3.0

It’s a great facility

Rating:

5.0

Everything went very smoothly, both at the pick-up location and return location. Staff was helpful and friendly.

Rating:

5.0

Thank you.

Rating:

2.0

Information given to us on the initial call was not accurate, could never get anyone local to answer the phone, gates given over the phone were not correct, staff rude and argued with customers, awful

Rating:

5.0

My grandson used this facility before moving into his apartment at Alabama. It worked out well for him.

Rating:

1.0

Terrible facility and staff

Rating:

4.0

worked out great may be back next summer

Rating:

4.0

Rented a trailer and used the storage facility. We’ll be back again next summer!

Rating:

4.0

It was great

Rating:

4.0

Very clean and staff answered all my questions. Would definitely use again.

Rating:

4.0

An elevator, for second floor storage access, would get you an Excellent (5 star) rating!

Rating:

4.0

.

Rating:

5.0

Great summer storage for college student. Easy to deal with.

Rating:

5.0

I have not had to worry about my belongings in storage. I appreciate it and the care given. Thank You so much.

Rating:

5.0

N/A

Rating:

5.0

Fantastic Job!

Rating:

3.0

Mensa did a great job! There were too many reservations & not enough units. I reluctantly took a more expensive unit. He took time to show me around and gave me 1 month free for my time and trouble.

Rating:

4.0