Customer Reviews for U-Haul Moving & Storage at St Claude Ave

Rating:

1.0

The customer service at this place was the worst customer service that I ever experienced.

Rating:

1.0

The manager was very difficult to do business with, rude, and dismissive. It ruined my day, how difficult it was to rent the truck.

Rating:

4.0

We did have a small issue with our truck once it was fully loaded. The Check engine light came on shortly after we departed. We called service and they didn't seem worried about it and we successfully completed our one way trip north.

Rating:

4.0

They need more staff here. Only one person here doing the job for at least three people.

Rating:

5.0

Keep up the good work.

Rating:

2.0

It felt as though I was an imposition to the employees. Very nonchalant experience. They exhibited a take it are leave it attitude. Not very welcoming.

Rating:

5.0

Great service

Rating:

4.0

Thanks to you all! I really appreciate it!

Rating:

5.0

I have no suggestions for improvement. Customer service was on point. Everything went smoothly and everyone that I dealt with was helpful and kind. This is my second experience with this UHaul location and both times ten stars.

Rating:

5.0

Great interaction with the staff.

Rating:

4.0

The person who assisted us was knowledgeable, thorough and professional. After ensuring that we had everything that we needed, she wished us a safe trip. I would choose this location for my future rental needs. Thank you very much!

Rating:

4.0

Great customer service

Rating:

3.0

i don’t. understand why i was charge 29. twice i got it back before 8 was full like i took it . it was clean when i bought it back

Rating:

5.0

Thank you. Store manager for your kindness and your hospitality, my family and I really appreciate it, only if most people could be as kind as you are, business would be better for everyone

Rating:

5.0

Great staff and service. This is my favorite location and I appreciate that it’s open until 7pm. I was renting a vehicle to put some stuff in storage. The only improvement I suggest is that more pick up trucks be available at this location!

Rating:

2.0

The first employee I encountered on the morning of my pickup was rude and had a nasty attitude, I was given the vehicle with no gas and a strong gas Oder in the cabin

Rating:

1.0

Poor customer service

Rating:

1.0

Well the older lady working there smoked in the.rental truck while we were checking it out. I was charged alot more miles then I used. In other words rude short. The customer seems to be a burden. Experience both professional and social were both way out of uhauls

Rating:

5.0

Great service, very pleasant lady at the desk. Thoughtful and kind.

Rating:

5.0

Have a little more of a selection of units.

Rating:

3.0

Clean equipment inside and outside.

Rating:

5.0

The lady at the desk was so sweet

Rating:

1.0

Store opens a hour and half late Can was dirty with paint everywhere And employees had attitudes

Rating:

4.0

Staff that works there is always friendly and helpful.

Rating:

4.0

People give this location a lot of gripe but I haven't had a bad experience. Although my truck wasn't available when my reservation time came, the person that helped me (assuming the manager) was great. Ill definitely get another truck from here.

Rating:

1.0

My reservation wasn’t honored

Rating:

1.0

I reserved a hand truck but they didn’t have one. When you’re planning to moveyou know what equipment you need, and casually just not having the need and reserved equipment can totally ruin a day’s plan. It’s especially insulting after the slew of pages you have to scroll through trying to force add on purchases during the reservation.

Rating:

4.0

On first contact, there was no vehicle but the night manager made sure we had the right number to call and fix a vehicle in the next town. When I updated my existing web reservation from one (1) day to two (2) day rental, your software released the reservation of the vehicle in my home town location. Hence the pickup out of town and the One Way. This is just an administrative step, not a cancellation and re-booking? Might wanna change dat. U-Haul is still top of the list - thanks.

Rating:

1.0

Only one worker working and their service was slow, needed a dolly and they didn’t have any

Rating:

5.0

Mileage prices too high.

Rating:

2.0

The lady who runs this office is one of the most sour employees I've ever met. I tried, tried, and tried to make her smile, or to act anything other than brusque and irritated, but it's just not her style. She was antagonistic from the time I said good morning. Eventually she warmed up a bit. She was very efficient and got things done in time, but she needs to know that not every customer is her enemy or is there to get on her nerves. Thank you! SMILE!. Also, the truck was an old raddletrap that burned 17 gallons of gasoline in 32 miles. Yikes. Get some new trucks or I'll go to Ryder.

Rating:

1.0

We had a reservation for 8am. The heavy set black woman who worked customer service that day, was rude and short with us. Upon trying to enter the building she held up her hand and told us to wait and didn't open the doors until 5 after. The truck we had reserved was not even close to ready. She had to clean and inspect it first (which should have been already done) Anyway before she even started doing that she moved 4 or five trucks around the lot first for some reason. One of wich she parked near the exit making it difficult for a casual non proffesional driver to exit without help, later she gave me more attitude when I needed her help maneuvering a truck I had never driven before. When first stepped onto to lot to tell her we were on a tight schedule she yelled back at us to go back inside. We finally got out of there with the truck at 8:45 am where I had to drive a 26 ft truck in traffic. All of this sounds crazy because she is. This woman was toxic, lazy, incompetent and almost feels like she sets customers up for failure for some reason and I would recommend going anywhere else as long as she is working there.

Rating:

5.0

All good!

Rating:

3.0

Good job keeping things going after the record snow in New Orleans.

Rating:

1.0

The customer service was terrible. All employees were extremely rude. I arrived 5 mins prior to my scheduled time and I was not allowed in the building at all, was given limited assistance only when I literally begged, and I was fleeced to stand in 30 degree weather with wind chill for 35-40 mins. I will NEVER use this location again and I have already told my friends to never go there. Several other people were there and also standing outside in the cold in need of assistance. This was all during business hours. The employees forced me to stand outside in the cold and then literally walked past me to get in their cars and leave after I’d been out in the cold for 35 mins, freezing, trying to get an internet connection on my phone to complete the pick up process although I requested help from customer service, they clocked out and drove off as I stood in the lot, not finished with my pick up. This place is terrible. Just cruel and rude. Awful.

Rating:

5.0

Rraly helpful, competent, polite staff. I've used this location twice now and both times my customer experience was excellent. Thank you!

Rating:

2.0

The person working the office was 15 minutes late, a little rude .

Rating:

3.0

Was not told that the furniture pads are rentals. I was then told if I didn’t bring them back, I could buy them. I agreed. I was then charged the rental fee AND the purchase fee. I feel they should have scrapped the rental fee and just charged the purchase fee instead of charging me twice in the same day for the same product.

Rating:

5.0

Perfect position from J, Associate. She's very professional and knowledgeable of her job. Thanks...

Rating:

4.0

The uhaul rep was beyond fabulous ! She was pretty overwhelmed and could use some help. The 15ft trucks need running boards to get in. I is too hard to get in it.

Rating:

1.0

It has been 3 days since I rented so I have gotten over any anger about the absolutely terrible customer service that I received at this location. Notice I say this location. I have used U-Haul in the past without a problem. I should have turned around after the first interaction with the staff here and prevented myself from enduring THE WORST CUSTOMER SERVICE I HAVE EVER HAD. From the surly "What do you want" when I first approached the person cleaning out the back of the truck to being totally ignored after that. The sign on the door stated that their system was down and all rentals would have to been done through the app. Not a problem, done that at other businesses. Since the system was down and it was a Sunday afternoon the staff should have been available to help or answer questions. No assistance was offered, the staff actually retreated to behind locked doors so that they wouldn't be bothered. Even if the system is down, unlock the door so that customers can come in from the cold, wet rain. Nope , not gonna happen. I watched the staff run off 2 other customers that needed help and honestly I would have walked away but it was an emergency and I needed the truck to transport supplies for my business. When I did get completed on the app, the staff sat in the office while I searched out which of the 4 available 15 foot trucks was mine. A very poor experience is the polite thing to say. As Granny taught me I shouldn't say anything but you asked.

Rating:

5.0

Customer service was 5 star very helpful

Rating:

5.0

At this location process was really easy.whit that being said ion really see much to be improved

Rating:

3.0

The stirring wheel needs adjustment. Real lose and can cause a first timer trouble

Rating:

3.0

I'm not sure if it was clean as I didn't go inside.

Rating:

4.0

Staff cleaning trucks outside were not friendly.

Rating:

4.0

Lot is messy and crowded. Staff was wonderful and turning in truck was easy.

Rating:

4.0

Power window for the trucks.

Rating:

3.0

although truck was clean it smelled highly of THC/marijuanna. Also believe truck needs a wheel alignment it pulls to the left side a lot..

Rating:

5.0

friendly people and a very easy check-in and check-out process. Many thanks.

Rating:

5.0

Very efficient and courteous staff. Made it a simple and pleasant experience moving my apartment

Rating:

5.0

The manager of the phisilith is a very helpful and Nalagible person.

Rating:

1.0

I returned my equipment Wednesday night, and Thursday (Thanksgiving) morning an employee called me accusing me of stealing a dolly. Without reviewing any of the photos from my mobile return. Then she argued with me about where I parked the truck when I returned it. Then proceeded to tell me well a manager will call you tomorrow or the day after. None of the actions taken were professional and she should not be making phone calls accusing people especially if she can’t even review tapes. I hope her manager does call me soon!

Rating:

1.0

The ladies there are rude and do not put the customers first. They will make you wait until they are ready to wait on you. I all three attendants outside cleaning vehicles, and not one would stop what they were doing to wait on customers. The manager included, all act as if it’s a burden to see customers there.

Rating:

5.0

I interacted with both your in-store and phone agents and they were very professional, helpful and knowledgeable.

Rating:

5.0

Mobile returns

Rating:

3.0

i waited for over 15 minutes for someone to enter the store. the ladies seem to be overworked or underpaid, not a pleasant feeling of welcome. things are rough, that I do understand. Though they are doing their jobs...

Rating:

5.0

Everything to me was perfect customer service cleanses and even the knowledge of the equipment from the young lady jide was unbelievable.

Rating:

5.0

Location was clean. The staff was very friendly. It was easy and was able to get on the road very quickly and loved the service.

Rating:

5.0

The staff was very friendly and understanding. They informed me of the process from beginning to end. One of the best U-Haul I visited.

Rating:

2.0

Some of my things were wet because they must have a leak in the roof and on my pic after I moved out you can see the wet wood and also they need to have better access to the second floor because if you need a larger storage on the second floor and you have heavy items it takes to get up stairs you guys need an elevator access in there

Rating:

4.0

It’s a bit tired, but well maintained and friendly.

Rating:

1.0

The staff was uncommunicative and uncomfortable it seemed. There were many people around with U haul shirts, but no one was eager to assist with anything. The office was locked. When I asked to use the restroom I was told " someone should help me shortly' . That someone was the person I asked initially but they made me feel extremely uncomfortable for asking and made me wait until they were finished filling a tire. I had to look for people to answer simple questions. They were not friendly or accommodating at all. I felt I was in the way and bothering them. The online process was certainly convenient but there was no customer service from the staff. I was repeatedly told to " go online". If you are seeking to remove people completely from any service interactions, then I suppose this was fine? I didn't understand why there was no one in the office? And when there was , we and the other customers seemed to be imposing on the staff. A nice facility, but there is no elevator in the storage facility??? The staff were not very friendly at all. It was an uncomfortable and unpleasant experience.

Rating:

3.0

I was charged for using the dumpster and I didn’t know y couldn’t use the dumpster ☹️

Rating:

5.0

Jidé is very helpful and efficient. She is always available to answer my questions. I'm very pleased with the service at this U-Haul location. I've been using this storage facility for several years. My only complaint is the continually rising rental fee: I feel I should be grandfathered in and locked down at my current rate which is already almost $40 more than when I signed up for this rental space. PLEASE DON'T RAISE RATES any further for longtime customers, Corporate Headquarters; you are creating hardship. My rate should be locked in. Thank you.

Rating:

5.0

Very excellent service

Rating:

5.0

Everything was great Thanks

Rating:

2.0

Storage was very convenient location was good asscibility was on point . Excellent rating . Staff was very helpful and curious office hours very convenient. Only one problem the train that had nothing to do with U-Haul trying to make it after work before office close hoping the railroad will let you pass before blocking the tracks .& sitting on the tracks

Rating:

4.0

Staff is very friendly and helpful.

Rating:

5.0

The few "problems" experienced through the years I would attribute to the staff being spread a bit thin when a bunch of customers all wanted attention at the same time, which is beyond anyone's control. I am more embarrassed by the behavior of my neighbors, which your staff always handled with tact and aplomb. Not only would I recommend your facility to others, I recently did. A local neighborhood association needs a small storage space for materials needed only once a month, but was told none were available. I related that I was vacating my unit, but the space is too large for their needs and budget. If something does come available, please reach out to me so that I can connect the involved parties.

Rating:

5.0

The staff was very considerate in helping me work through a time of exceptionally high stress. I was injured on the job and fell ill and they were very considerate when I needed them to be.

Rating:

5.0

The Sales rep went above and beyond, when I had credit issue. She waited patiently while I transferred funds

Rating:

4.0

Outside of having to remind them 2 months in a row to have the payment switched to my account instead of my mother's it was good. I would have like a light in the actual unit but it was cool.

Rating:

4.0

The staff, especially Jidet, were extremely helpful. She stood outside, in the rain, to guide me as I backed up a 26' truck, to the units. But, the storage facility needs air-conditioning, It was hotter, inside, than outside. A restroom would be nice, for after office hours.

Rating:

2.0

I’m tired of being treated as if my presence in a business is somehow an inconvenience to the frontline employees. I mean, I get it; you’re not making $100K to work the desk at UHaul. Nevertheless, when I just starting v out in the employment world, I took pride in my job and tried to exceed every customer’s expectations. I spent about $25 renting a van for a couple hours and I’ll spend $270ish for a couple months storage. I understand that shouldn’t come with a neck rub but a little feigned courtesy might be nice. There’s no such thing as “too big to fail.” Just ask Blockbuster. I’ll shop elsewhere next time.

Rating:

5.0

Staff was very fun and pleasant thank you

Rating:

2.0

Bad attitudes. Hard to access parking close to storage entrance because it’s always blocked with uhaul trucks. It’s very inconvenient when you’re trying to get items from storage because the sliding doors are not unlocked at the time the facility opens. They lock the sliding doors sooner than the time of closing. When there’s only one staff on site, it’s a long wait time to have a truck moved to get to the storage entrance. I moved to a new cleaner storage with better access, friendlier staff.

Rating:

3.0

The cost just kept rising that’s why we ended service. Other than that everything else was great. Thanks

Rating:

5.0

Love the staff always friendly and understanding!!!

Rating:

4.0

Everything was fine, no complaints.

Rating:

1.0

The roof caved in in my unit I was told I didn't have to pay till they fixed it then next thing I know they told me my stuff was being auctioned they gave me an opportunity to get messed up and buy out but they would not let me rent a U-Haul or even move my stuff to a separate storage unit and a lot of my stuff was really damaged

Rating:

5.0

Jide was very hospitable and helpful in my rental of a storage unit.

Rating:

3.0

I won't comment today cuz I don't want to cause problem with employees. Thank you very much

Rating:

2.0

Access not adequate. Broken tecknology often prevented my access to my daily working tools and coat me revenue at work many days. Wide door access ( which my tools require) was limited to 7pm instead of the agreed 10pm. This limited my revenue also. The area was clean. The teck card swipe access was not maintained. Phone calls to the main company were not effective. I was told by corporate that the onsite manager had to fix this. The on site management said I had to speak to corporate amd only c9roorate could fox this . Communication was dysfunctional. I left and went to competitors for better service at a cheaper price. The on site people were fine.

Rating:

5.0

I would use U-Haul again

Rating:

1.0

I am very disappointed with my recent experience at this Uhaul facility. I was inconvenienced and overcharged due to my inconvenience. The staff was rude and poor communication with me! I will not use this location again.

Rating:

1.0

I was in need of storage and the Uhaul on St Claude was definitely not the best price, n'or did it have AC, but location was important to me. I signed up on line and had the customer representative help me with the rest. Took about 30-45 minutes from start to finish. She then walked me over to the entrance, explained how to get in and then pointed to a STAIRCASE and told me there was no elevator. Get the heck out of here!!!! I wanted to scream. I had to walk away to compose myself. Had to cancel the entire transaction. Complete waste of my time. I hope I never go back for a truck rental or anything. Customer service reps NEEDS to explain this ASAP. Makes NO SENSE to have a second floor and no elevator. DUMB!!!!!!!

Rating:

1.0

It’s 2022 time to go with the flow you need elevators in the premises

Rating:

4.0

The manager the best ever very kind helpful caring very easy too work with each time u go n a big SMILE 😀 on her face great customer service great great great oh yes

Rating:

5.0

Thank you

Rating:

4.0

Staff was wonderful to work with.

Rating:

1.0

Everything I own was Mildew i have to start over

Rating:

5.0

Been using this site for multiple reasons for several years now. Amazing staff.

Rating:

1.0

All my items was damage do to water leak from unit

Rating:

1.0

My unit flooded several times, and was never addressed. I request, nothing, I notified the facility, the insurance company, and even YOUR legal department...AND NO ONE RESPONDED!

Rating:

1.0

My storage was not secured I have items missing and they allowed someone that was family in my storage and took items out of my storage my storage was in my niece name Monica Ramsey before I took her off and put it in my name because I figured out what they was doing to secure my storage and on top of that they tried to block me from paying my storage rental I had somewhere else . When things you put into a storage unit is not secured and employees allow other people to go in there when I was paying my storage myself is not COOL on all levels . My niece had the keys and key card before I got to New Orleans so she was able to do whatever before she gave me the keys to the lock and access card to get in. This is really not cool at all

Rating:

5.0

the staff was very helpful. They answered all of my questions and the young lady showed my husband and I how to use our card to get in the storage facility.

Rating:

5.0

Check in was fast and efficient.

Rating:

2.0

The storage units were disgusting...and over priced for the way they looked

Rating:

3.0

Drywall has holes.

Rating:

3.0

I was a ten year storage customer. At check out I was charged ten dollars to put one trash bag in the dumpster. Office attendant was definitely not friendly. Mice and rat feces littered the floor and holes chewed through walls

Rating:

1.0

Worst experience ever such rude employees was locked out and denied 24 hour access that was supposed to be in my contract but it was clerical issues galore also the employees I cannot stress this enough were such rude horrible people they were clearly on a power trip.

Rating:

5.0

The workers were very professional and friendly. They guided us through the process very smoothly.

Rating:

5.0

My deadbeat tenants were not out of my home after driving cross country with a trailer full of merchandise for my business. U-Haul saved me by offering one month free storage. Thank you, U-Haul!

Rating:

5.0

The ladies at this location are awesome. They made a difficult time so much easier. Renting a storage unit in many cases indicates a personal trauma, transition and possibly economic hardship. Over the last two years I’ve been a customer because of some extreme difficulty ... I can’t tell you how above and beyond these ladies go. If uhaul has a national customer service award - I nominate them and will publicly tell the story of compassion, humor and assistance over and over given To me. They are number one!!!

Rating:

5.0

Wonderful until the last misunderstanding...not serious but a miscommun ication problem. The staff has always been wonderful to me.

Rating:

1.0

I had my stuff in storage for about 4 years today I decide to go get everything all my furniture was mailed to

Rating:

5.0

I found the staff at st. Claude u-haul to be professional and sincerely courteous Thank you

Rating:

5.0

Employees are very polite, helpful and professional.

Rating:

1.0

I stored my items here because of humidity control and it was indoor after 7 months I went to get my items and everything is damp covered in rat poop I said something to the management not happy

Rating:

3.0

Mouse droppings all over my things in my unit

Rating:

5.0

Excellent service Very caring staff Excellent manager Foster

Rating:

5.0

The attentive service and friendly assistance by Jide and Wanda was excellent, and very much appreciated.

Rating:

5.0

The staff were really great.

Rating:

5.0

The start was great

Rating:

3.0

There were rat feces and mold all over majority of my belongings. Maybe the 145$ a month package didn't garrantee no rat feces or mold so yea.

Rating:

3.0

The manager of this facility is amazing, but unfortunately everyone else is slow and unhelpful. Multiply the manager by 5 and it would be great. Everything takes 30 minutes longer than it should.

Rating:

1.0

My storage unit is covered in rat fecies and smells horrible. I plan on moving out as soon as possible.

Rating:

5.0

The manager of this location is THE ONLY good thing about my Igual experience.

Rating:

3.0

It took a long time to be waited on.

Rating:

5.0

There is a young lady who I think must be a manager of sorts, was always there and always pleasant. She is a great asset and I hope she is rewarded for her efforts.

Rating:

1.0

Our boxes had mice chew marks, on every corner of some boxes, after only 3weeks of storage. I'm glad I got my stuff out before more damage was done. Dead mouse in hallway as I was moving out. no bueno

Rating:

1.0

Never again at this location. Manager and staff is horrible

Rating:

3.0

The unit we moved into for storage had oil spilled on the ground and there were definitely rats about as i would see their droppings despite the rat poison containers.