Be sure to explain to the customer all of the charges. Dont lie and say “it’s only going to cost this and you’re done.” Then the bill be 5x more than that!!!
Kris HCustomer Reviews for U-Haul Moving & Storage at State Line
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service agent was very helpful
EDWARD BEverything worked out very good.I see no needed improvements.
Donald HWas checked in wrong resulting in incorrect charges upon truck return, missing dolly. However it was corrected after 2 call attempts
Raven G | Overall ExperienceThis was also a super nice and professional U-Haul facility. Staff of women were great to work with.
Gregory MThe service and equipment was outstanding at both pickup and drop off points. I don’t see anything that needs improving . If it’s not broke don’t fix it!!
Paula BLaura was an excellent rep, she answered any questions I had.
Kristina NLaura is very professional and easy to work with.
James CNice facility. It took a bit to find someone to help, but once I did they were helpful.
Michael SGreat service!
LOIS SThey also have a store with affordable options that i ended up needing and didn’t break the bank to buy it there. The staff appeared to be pretty active and responsive. Extremely helpful because of available resources such as flat carts/h carts, many options to rent items. I ran into minimal issues and they were so quick to deal and resolve my issues by giving me options to choose and showing me what was available and not judging me for whatever reason.
Jaclyn P | Online Move InWell managed business location
Doug MThanks again!!
Richard PGreat
jason c | First ImpressionsNo improvements. Everything was fine. I haven't used u haul in over 10 years and I'm happy to report the prices haven't changed. Very affordable. I only need the truck for a few hours and I got everything done I needed to get. Will definitely use again when I need to move
Xavier KEvery employee I dealt with very good. Samantha was great…!
JERRY H | Overall ExperienceExcellent experience. Employees were very personable
Carolyn BOn February 16, 2024, my family and I drove to U-Haul Moving & Storage at State Line to pick up my rental. Upon check-in, I was asked: Do you have a credit card? In my mind, I was asking myself why I needed a credit card because the reservation stated to bring the same card that I used to reserve the van. I had to drive back home to retrieve it because I did not bring my wallet (my fault). Once I returned, I was given the wrong key after finishing the checkout. I remained neutral, and Samantha resolved the issue. The next day, I returned the rental, despite renting for 48 hours. Unfortunately, I could not find a person on-site to check me out. I looked all around. Even asked others if they were a worker, despite this person minding his or her business while attending to his or her storage. Because I did not know the Worker's whereabouts, I parked the "Van," and then dropped the keys in the night box at 5:30 p.m. By Saturday night, February 17, 2024, I was not in a pleasant mood because my rental remained unchecked in, despite receiving an inaccurate receipt after calling to speak to someone in the store(unreachable), so I was connected to Gabriella. I called another attempt on Sunday. The same thing occurred. The person in the store was unreachable, so I was connected to Kourtney. Kourtney was very supportive during the business ordeal. The issue was finally eliminated. The van was checked in, and then I received an accurate receipt. Thank you Kourtney for your voice, it helped a lot. With appreciation,
Mashika LThe new manager there was very caring and helpful with the needs. One of the nicest people I’ve ever met. Say again thank you
Willie S | First ImpressionsThe deposit we were told would go back into our bank account didn't in fact go back into our account. I paid to rent the truck, the returned in the same condition as when I rented, and I should have gotten the entire back.
Evelyn MI rented two trailers in the past couple of weeks. Laura at the State Line Texarkana location was awesome at helping me out. My new go-to location eventhough it is not the closest to my house.
Daniel MPeople were very friendly. Service was great!
Michael MThe rep that assisted me was very helpful
linda cAlways available when we need them
billy rNothing. Everything was great and the worker was nice and friendly
Sercetta WSAM was very friendly and helpful !!
Asha JSeveral people helped me through all the experience. Great help.
JERRY HContinue present services. I was amazed at how clean the property is kept. Even more impressed with the fact that job was completed in the time stated at start, even with doing a little extra work checking some fuses for me. Thanks to all involved.
ROBERT SEveryone at this State line location is so friendly and go above and beyond. It is not like any other location in the area!
Barbara WN/A
LaMonte WI ended up with another option so did not need storage facilities. Pries were extremely high and access was too involved. I preferred a drive up storage instead of carrying my items down a long haul.
Shirley H | Overall ExperienceStorage facility itself was fine. My issues is with the manager Melissa. I have seen several reviews and she is just down right not a nice person. Any encounter with her is hateful and rude or ugly looks. I am not sure how she even is in a manger role let alone still working for company with how many bad reviews she has. She has definitely run us off. She also told her the facility back in June would be fully accessible within a few weeks but I believe it’s just now becoming fully accessible. But still not open 24/7 like stated. The biggest issue is Melissa and how uncomfortable and rude she is. We took our business elsewhere. We hope Uhaul will take theses complaints against this manager , I can only imagine how she treats her employees if she treats customer so ugly.
SHAWN D | Overall ExperienceThe staff made dropping the truck off seamless and easy
David DAlways return to this location
MICHAEL WSeen multiple roaches before moving my stuff in, unfortunately didn’t have a choice and was out of time or I would have moved my stuff elsewhere
PAISHANCE S | Overall ExperienceOn occasion, I felt unsafe.
Merry W | Overall ExperienceI have dropped equipment at this location several times and the staff are always friendly and helpful. The location is always very clean and organized
David JThanks for your service Appreciate you
Sabrina F | Overall ExperienceThe truck wouldn’t start and the tow truck was an hour away. Eventually someone else ended up giving me a jump
Lanaysha GStaff was rude had no customer service skills what so ever. Didn't do a walk around of the equipment just handed the keys over and told me " it's parked on the side." I was handed the wrong keys at first when I went back in the lady at the counter asked me, "what now?" When I told her I was handed the wrong keys she huffed and rolled her eyes. Didn't even bother to apologize for the mistake. I will not rent here again.
Sarha GNothing they were great !
TIMOTHY TEverything went great very friendly staff
Keith O | First ImpressionsSatisfied
Shanika D | First ImpressionsEverything went smooth and Great! The lady that attended to my needs was very helpful and Great at her job. Thanks again
Tyiesha WN/A
Rita SI needed the biggest utility dolly that I made for my reservation and it was not available
Tracy SI was going to sit down in the chairs in the waiting area while they checked in the truck I rented, but they were absolutely filthy. Everything else about the experience was fine. Seriously...throw those chairs out and drop a couple hundred bucks on new ones.
JOHN BThe truck I used to move and my storage unit were good, no issues there. The issue is with the manager Melissa, everytime I come in she has a horrible attitude and she’ll see you waiting and won’t acknowledge you. Her customer service skills need some work.
Erin SWebsite shows self storage hours until 10pm. THEY CLOSE AT 5!! The staff is lazy and rude. The manager took 5 days to remove a lock that was mistakenly put on my unit and got ugly when I was upset. Very unprofessional and way over priced for non climate controlled, no bay doors working, and no good hours for access in the evenings when MOST people are off work
Joey W | Overall ExperienceOur bill was never what we was told it would be there was oil all over place once they cut out lock off and replaced it with there's we decided to move out and made us pay for a new lock that we didn't need !!! That's stealing money
Jennifer S | Overall ExperienceEverything and everyone was great!
TEVIN H | First ImpressionsThe facility on State Line in Texarkana, AR/TX is very clean. The staff are always helpful and polite. I have recommended this storage facility to many people and I know a few have used it at my urging. I am grateful to have such a clean and well-maintained storage facility easily accessible to me.
PATRICIA H | First ImpressionsThe second floor is a joke to get to. I had to down two long halls through 2glass doors then to the elevator to get where I needed to go. The carts were not long enough to get hardly anything on them. I took forever to get the truck unloaded. Don’t think I would recommend any to get one on the 2nd floor.
Marla W | First ImpressionsMy wife and I thank you
Tully G | First Impressionsstaff was always helpful
MARY C | Overall ExperienceRats
BOBBIE M | Overall ExperienceSuper clean and maintained
Randall H | First ImpressionsGreat experience and amazing facility. Clean well lit and safe.
James W | Online Move InGood
James C | First ImpressionsI had a horrible experience with the assistance manager. I did not rent the storage due to the fact she place me all the way at the back of the storage building, where she claim the doors at the back did not work nor did she have a different storage she could provide. I called uhaul customer service and was informed that it was several storage units available. The assistant manager is a straight racist pill popper. I will never refer anyone to this location and will write a bad review. It is sad she charged me 160 for a deposit for 4 hours of usage.
Tandra P | Overall ExperienceGood service
Jeremy C | First ImpressionsMy experience was good just the distance having to my all my stuff to storage from my trail to carts to my storage a lot of work wish it were set up different to where I could go right up to it, other wish serves was good places was clean and nice.
SARAH M | First ImpressionsDo t like that Im not able to use Uhaul trucks any longer & takesfor ever to get to customer service
Rose J | Overall ExperienceGreat customer service 👏
Emanuel W | First ImpressionsI actually moved out on May 28th not June 13th. But other than that my experience with the staff and facility was wonderful. Easy and quick move in/uhaul rental. Helpful and friendly staff.
RAVEN S | Overall ExperienceWould be nice to have a 24:7 access to storage.
SHAWN D | First ImpressionsI experience Excellent Customer service at this location. The staff was very knowledgeable, helpful and friendly.
jeanett t | Overall ExperienceEverything was awesome they did a great !
CHICARDOR W | First ImpressionsOffice personal was very friendly and welcoming.
LYLA Y | Overall ExperienceGreat people always helpful.
Ken K | Overall ExperienceI love the high security
ALOURA M | First ImpressionsGreat Staff Thank you
Sabrina F | First ImpressionsGood job , been using u haul over 35 years !
DARRYL D | Overall ExperienceMelissa, and her staff made moving to a new city a lot easier! Moving itself is hard… so when you meet people that go the extra mile just to be helpful, it’s such a blessing! They have been a blessing. Melissa even helped with getting someone to unload my truck! I’m thankful and feel like I’ve made friends!!! Thank you!!!
Cynthia H | First ImpressionsPlease keep up the good work
mary B | First ImpressionsToo slow. Made reservations online. Facility claimed no reservations but had space. Why bother w online ?
Sandra F | First ImpressionsThe lady in the building was very aggressive and made me feel so uncomfortable and I was already in a frustrating situation but I’m glad the online was available
Nydria G | Online Move InNeed to have access to storage building after hours.....hours r not good for me
Rose J | First ImpressionsVery friendly staff
Elizabeth H | First ImpressionsYou guys need to correct that issue with the access hours at your Texarkana Texas state line store on State Line because you can only access during store hours and it clearly says 5am to 10pm for Access gate from your emails and texts and when I called something to very got there at 8pm and couldn't access same place to return in truck was going to leave it so that I would be done but unfortunately had to return to unload at 7:30am just to access storage then unload and back out to return truck in same drive
Rebecca H | Online Move InAll the staff had good customer service
tarrell t | First ImpressionsIn the almost four years I have overseen a storage unit for my brother, Melissa and her staff have always been courteous, professional and nice. On move out day, October 5, three employees were especially nice; the woman who checked me out; Laura; then two employees that were working in the actual storage unit building, Chasity and Mary actually helping my daughter and I lift our last piece of furniture into our truck. It was a wonderful experience and I would recommend this specific State Line facility to anyone. In the past years, I have also rented U-Haul Trucks and moving Vans from this location and it has always been a seamless, easy process. The Stateline U-Haul location is the best one in town. I know, because I used several storage facilities years ago when I was a pharmaceutical sales rep. Much success.
Heidi A | Overall ExperienceFriendly and helpful staff. Very well maintained, and plenty of carts.
NATHAN L | First ImpressionsOutside appearance and inside of facilities was very clean and neat. Very professional and helpful.
ruby b | First ImpressionsI was not moved out when I left storage causing me a hassle to get my money returned. I will be going elsewhere from now on. Please remind your employees personal phone calls should not be continued when a customer entetes your store. Very unprofessional!
KIMBERLY L | Overall ExperienceA little high but I had to have a storage unit
Shelia P | First ImpressionsI traveled 250 miles one way to pick up my belongings before 10 pm at 9 pm I couldn’t get into my storage for some reason. I called mellisa west the GM and she said there was no access allowed because of some sort of camera issues. She offered no remorse or solution. I had to stay the night and get a hotel room for me and my family. At 7 am when uhaul opened up I seen mrs west she was very unprofessional and had no intention on helping me or my family as she walked around with some other lady who worked for uhaul. Overall I will never use uhaul again from this facility. I am shocked mrs west is even a GM she definitely needs some retraining courses.
chris m | Overall ExperienceGreat staff
Ronald D | First ImpressionsThe lady that rented us the unit was rude. We booked in line in climate controlled and she gave us a small one and not climate controlled. It was smaller than we booked. I was very angry with her. But when we left she was gone and other ladies were nice. Really nice
Casondra C | First ImpressionsStaff was great! Great team and service. Price is high.
josh h | First ImpressionsFirst impression of a customer based on looks is always well to show and tell. Other than that this retired army veteran of combat is tired.
MICHAEL S | First ImpressionsLoved it.
TIMOTHY W | First ImpressionsGentleman was excellent help! Need to hang onto him!
Ken K | First ImpressionsConvenient location for me indoor climate controlled Good facility
Burns B | First ImpressionsCan’t remember the girls name that helped me but she was awesome!! Her and the other person was very friendly! And very helpful. Thank you!
SHEILA A | First ImpressionsJohnathan went above and beyond to help to make sure we were taken care of. His customer service skills are perfect. He's always super friendly and has a great attitude. And if he can't answer a question he finds someone who can. He's great. Thank you Johnathan
Ivan S | First ImpressionsI haven't moved in my stuff yet, today I will be though. However, I did go up there a day early just to see where it was located. I didn't catch the lady that helped me name, but she was very helpful. She even took me right to my unit, just to show me where it was at, without me even asking her too. Overall, all the staff I came in contact with, was very very helpful and nice.
Samantha Z | Online Move InVery pleased with facility.
Debera G | Overall ExperienceMelissa is amazing! You employ a priceless commodity for your company. Treat her as such!
MICHAEL O | Overall ExperienceFriendly staff. Easy access. I especially liked that, in order to get to the storage rooms, one had to go through the U-Haul bays. That added layer of security is why I chose this location to store my belongings between moves.
Patricia H | Overall ExperienceGood staff and knowledgeable.
George D | Overall ExperienceGreat service. Facilities are extremely secure and exceptionally clean. Staff is very helpful.
David P | First ImpressionsGreat customer service!!
Gwendolyn S | First ImpressionsGreat access to storage. Thank you
Francois E | Overall ExperienceNa
LAKYN R | Overall ExperienceTo save money I moved to get a 10 by 20. If it wasn't for that I would still enjoying your service....Thxs. a bunch!!
Vanessa g | Overall ExperienceI rented a storage from this unit on Saturday, they knew I lived 3 hrs away and was bringing a uhaul back with a load of stuff on Sunday. We Drive all the way here to unload a 26ft uhaul and a truck load and upon arrival the units were closed and could not be accessed!! We called to ask to get in they told us they were only opened during open business hours and we would have to wait to unload when they were open again!!! They never explained when we rented the unit that it wasn't 24 hrs!! Had to rent another storage from a different place in order to unload and return uhaul!!! Very disappointed!!!! Will never use again!!
hazel j | First ImpressionsI had a wonderful experience except for my last day picking up my stuff there is and enter area and and exit area for vehicles to get in the building park and get to their unit well the entrance was blocked by an empty uhaul truck and another truck parked next to it making it impossible to drive around when I asked a lady how I would get in she gave me attitude saying you have to go through the exit I did not like the attitude nor did I like having to drive through the exit when I was about to pull around the corner and enter the exit door a truck was coming out I’m in a tiny car that’s so dangerous it’s an exit for a reason giving this being my only issue I’m not to upset however I would like that maybe your establishment think about parking the vehicles out of the way of the entrance during the hr we are allowed to visit our unit going through the exit is dangerous and not professional my overall experience was great I’m glad every other time I went there I felt with a different lady then the one on my last day
Jasmine C | Overall ExperienceStaff was always attentive and friendly from check-in to check out. I was very compressed.
charles c | Overall ExperienceI will always use U-Haul there is none better, I appreciate your services. Thank You.
Obie J | First ImpressionsBest U-Haul I have ever been to. I felt very safe and that was #1 priority for me. I highly recommend!
Charity H | Overall ExperienceThe staff wasn’t friendly
Tyann E | Overall ExperienceThey were amazing and definitely went the extra mile for me during my move! Easiest part of my day was dealing with the ladies working at this facility!
Brian N | First ImpressionsThe staff their treated me with the utmost respect. Not like the Hampton office where I didn’t feel welcomed at all.
Charity H | First ImpressionsEveryone was extremely helpful and friendly, especially Jonathan. We moved across country and were very nervous about the whole thing, but they helped it go smoothly.
Cindy S | Overall ExperienceCost way too much. Manager is very rude and unhelpful. Had to call in on her several times. Hours are extremely inconvenient for someone that works. I do not plan on ever using Uhaul for storage again
Amanda G | Overall ExperienceI use the storage facility for 12 months with great support from the staff. I'm not sure how many times I lost or misplaced my code key but they would always provide me with a new one.
DEWAINE P | Overall ExperienceSamantha was extremely pleasant and helpful.
Marisa R | First ImpressionsBoth employees were gracious and kind. They showed me around the storage area prior to renting. It was a pleasant experience and I would recommend storing here to anyone who needs it.
Patricia H | First ImpressionsStaff professional and courteous happy to assist and make it a pleasant and stress free experience for me.
cloteial u | First ImpressionsThanks for everything.
Della E | Overall ExperiencePoor customer service
Shawn E | Overall ExperienceGood job
tim h | Overall ExperienceHour of operations not every good. Some people work til 8pm each night. Everything else was ok.
BRENDA B | Overall ExperienceThank to all the staff for good customer service
Steve M | Overall ExperienceJonathan was very helpful and showed much compassion with regards to my situation. He assured me that he would take care of me and he did!
Erin S | First ImpressionsThe GM is very rude. The hours on the paper when I moved in say it is open from 5am-10pm. I couldn't get in at 6pm. She then said that they close it at 7. There more but not enough room for everythin
Amanda G | First ImpressionsGreat service !!!
Jack W | First ImpressionsGreat customer service
jaquan j | First ImpressionsGreat experience!
Marionette D | Overall ExperienceIf I needed a storage unit I would consider the u haul facility in Texarkana Texas.
Lora T | Overall ExperienceI always prefer my friends to Uhaul. I highly recommend their services for his/her options.
margaret m | Overall ExperienceProfessionally respectful, patient and knowledgeable of business. Clean environment. I would recommend business to friends. Reservations are clear, understanding to customers needs.
margaret m | ReservationDear Sirs, My move was filled with misunderstanding and confusion that doubled the cost of the original move quote. There is not enough space in this comment section to fully explain what occurred.
Michael G | ReservationThis location created many problems for us: the security card never worked, the unit had a hose from outside in the wall, the staff did not close us out when we checked out on 8/16/18, etc....
MARY A | Overall Experiencenone
Dorothy O | Overall ExperienceGreat Service
joseph s | Overall ExperienceUhaul made moving very easy.
IvyAnna C | Overall Experience