Customer Reviews for U-Haul Moving & Storage at The Alameda

Rating:

5.0

Excellent experience from start to finish. The equipment was clean, well-maintained, and exactly as reserved, but what really stood out was the pickup process. The employee who handled my rental was exceptionally professional, efficient, and courteous. They made the entire check-in and equipment handoff quick, seamless, and stress-free, while taking the time to explain everything clearly and ensure I was comfortable before leaving. Their attention to detail and outstanding customer service truly set this location apart. Whoever assisted me deserves recognition for representing U-Haul with professionalism and pride. Thank you for making what could have been a stressful moving day so much easier. I would absolutely recommend this location to anyone and will gladly return for future rentals.

Rating:

5.0

Great thank you

Rating:

1.0

I arrived on time at noon for a 10' truck. The truck was empty of fuel and the battery stolen;.no security at this facility. I hat to fill the gas. It was a hot day with a trip in the 90's and 100's. I had to do a 8 hour trip with no AC, not any air movement from the vents. Also, I couldn't charge my phone because the dash electronics was out. I called to request a new truck but the lady said she couldn't take my call.and put.me through to road side assistance who put me on a extended wait. I finally gave up!

Rating:

3.0

My car was ransacked and my belongings were stolen while my car was parked in the property overnight while I had a truck rented. All that was said to me was I was gonna have to file a police report. That was it.

Rating:

4.0

No one walked the vehicle with me; I got a late text saying "make sure you take pictures."

Rating:

1.0

Very Bad customers service

Rating:

1.0

I was given a truck with fuel guage not working..

Rating:

5.0

The lady that helped me did a great job! Thank you

Rating:

1.0

The older man wearing a boonie hat who took our truck in was rude and weird. He kept on glaring at me and my mother, and was weirdly passive-aggressive toward us. He kept belittling us and was upset that we were confused by his rude and vague behavior. I asked if there was any problem and if I needed to do something to properly return the rental, and while he said no, he did so with that same condescending tone and kept acting upset by us.

Rating:

2.0

The truck was almost near empty on gas when I received it.

Rating:

5.0

Uhaul has done a great job with their trailers. I got the 6x12 enclosed trailer. Was old but still working well. No issues. Just wish there were more trailers at more locations. I had to drive a way to find a facility that had a trailer available. Thank you

Rating:

5.0

Nahleia J provided excellent customer service. She reminded me I needed blankets and a dolly I would have left without them.

Rating:

4.0

After hours drop off

Rating:

5.0

Nothing , everything was wonderful!

Rating:

5.0

Too expensive for 5 hrs

Rating:

3.0

Wash the vehicles and make sure there is gas in them

Rating:

3.0

Employee connected trailer with a bad cable, blowing two fuses in my car and leaving it without turn signals or emergency blinker. I replaced them and he changed cable and I was able to leave with trailer. But, after trailer use I discovered my directional lights were again not working. I haven't yet figured out why.

Rating:

4.0

Needing the app to return equipment after hours if awful

Rating:

4.0

See above.

Rating:

5.0

I didn’t have the app downloaded so when I returned the vehicle, the office was already closed and my son put the keys into the dropbox before we were able to take a picture of the mileage and the gas availability. But by 10 AM the following morning everything panned out great. I received my receipt by email explaining the extra 8 miles that was charged which I underestimated and I was perfectly fine with that. The reservation system Online does need to be a little reworked. It seems like I had to put my information in three different times. I did mention this to the Clerk at the store and she said she heard that comment many times before. I also feel the price per mile is not very competitive, especially locally and the amount is twice what budget truck rents out for per mile..

Rating:

5.0

Great service

Rating:

5.0

Excellent customer service at this location! We needed a moving van at the last minute and there was plenty available without a reservation. The process to rent and return the van was easy. Highly recommend.

Rating:

1.0

Parts of the tow dolly were not well maintained. The passenger side m ratchet to tie the straps was twisted and was not holding the straps. I had to stop every few miles to tie the straps. Also my car was broken into in the U-Haul parking lot. Neither the employee or the manager were helpful and both refused to look at surveillance cameras.

Rating:

5.0

The car had a smell to it of cigarettes and pee. I really needed a rental but man that smell was rough.

Rating:

5.0

Employees are customer friendly, professional & always willing to help!

Rating:

2.0

Add reverse cameras to all of your vans and trucks. Start everyone's rental of with a full tank of gas

Rating:

5.0

this is the best location in Santa clara/san Jose. the people are nice and it is fast.

Rating:

3.0

Understaffed. Long wait time.

Rating:

5.0

Send the inspection checklist earlier, perhaps before check in time or as the UHaul employee starts checking the customer in so it’s ready after check in: I received the link by text about 5min after I already left and didn’t see it until I was already driving.

Rating:

5.0

Nothing all good

Rating:

1.0

I was quoted a price and told as long as I have the gas tank close to the original it would be fine. When Zi returned it. I was still charged. False statement. Very disappointed

Rating:

5.0

Easy process picking up and returning

Rating:

5.0

My only complaint about my experience here and the whole process is that when I got into the van that I rented the fuel gauge was not just on empty. The indicator was past the E and the low fuel light was flashing repeatedly. I had to try to find the closest gas station nearby and Hope I made it there. I’m not saying every Van should have a full tank, but it is a little ridiculous to hand the keys to a renter with a gas tank that empty and expect them to get anywhere to get gas. You guys could’ve at least made sure there was like a quarter of a tank in there. That was very frustrating, and slowed down my day.

Rating:

4.0

Keep a better update of inventory for online customer service. I was told there was 6 available 1st come 1st served. Arrived to no available. The person that helped me eventually found 1 through diligence and great service, kudos N. H. Thank you

Rating:

5.0

App still glitches. Couldn’t upload pictures. Javier was great.

Rating:

5.0

First van had dog hair on seats and they quickly swapped it out to accommodate my allergies

Rating:

5.0

Uhaul best

Rating:

5.0

Excellent professional knowledgeable staff.

Rating:

4.0

Well when I was checking out I was told it was like $47 I owe you went like 4 MI I even had to put in $20 of gas cuz it was on empty but when I got my final bill sent to me it was $78 why the big jump

Rating:

3.0

The Van needs an alignment. When driving it pulled to right . I did let the staff member know about this issue. Staff should try to drive the vehicles themselves to make sure they are driving appropriately.

Rating:

5.0

Everyone is really friendly and nice. They are also very helpful.

Rating:

5.0

From the check in to the check out the staff were so friendly and clear in their instructions. Will definitely recommend to folks

Rating:

3.0

Rear latch difficult to close. Window handles came apart and difficult to open and close. It is not normal for hand crank to have problems.

Rating:

4.0

we got there super early, so were the first people served. location was easy in and out. staff was friendly and quick. equipment was in good condition.

Rating:

5.0

Truck was ready, tank was full, equipment loaded. Friendly staff.

Rating:

2.0

they did not take the lock off the back and I had to go back to the location and have the lock removed, or I could have broke the lock, and they wouldn't have charged me, which meant I went over the miles and I had to pay for their mistake twice.

Rating:

5.0

Customer service was excellent! Truck was clean, fast and efficient transaction .

Rating:

5.0

Excelente

Rating:

1.0

When I receive my rental, it was empty. I let the clerk know about it. He said just go put some gas down the street when I and then what I used it for was a total of no more than 20 miles when I came back and dropped off the vehicle. I looked at my receipt and I was charged $458 for the day a charge of 300+ miles were added to My invoice plus an empty vehicle where I had to put $30 of gas in there that was not refunded to me. I’m very upset about the situation and I will be there tomorrow to talk to upper management to resolve this matter.

Rating:

3.0

I went to fill up the gas before returning it. I can come back in the morning and take pictures of the truck since it skipped that step at the return online

Rating:

1.0

Commited Fraud and i have proof the gas was not where you claimed it to be

Rating:

1.0

The vehicle is poor-maintained. Several service light and error codes appeared while driving. We even had to pull over. The whole experience was really bad, and it’s not deserved for this price.

Rating:

3.0

Was hard to find someone to help us when we got there

Rating:

5.0

Good service

Rating:

5.0

Amazing staff.

Rating:

5.0

Warn customer about previous or current vehicle damage

Rating:

5.0

Nothing much, the guys who received the van were very helpful as I did not have the proper gas amount so I drove and got some more gas to fill it back to the line. Very helpful guys since it was my first time getting my own U-Haul.

Rating:

5.0

. This team is great, the location was perfect for us, we were in and out in a jiffy, staff was professional and i would definitely come back specifically to this location.

Rating:

4.0

Please be accurate with the rental descriptions and dimensions. I rented a 4' × 7' trailer but it was only 3'3" wide. I didn't realize until I reached my storage unit and realized there isn't I was moving was too wide to fit. Had to go all the way back to U haul to trade for a trailer that was actually 4 feet wide.

Rating:

2.0

There were only two people in line ahead of me, but it still took 25 minutes for me to get my vehicle. The process of picking up a vehicle is far too slow and there were too few employees. Then the van had less gas than was reported to me. It was actually sitting on empty. Lastly, the check oil light went on as I was driving the vehicle. I have rented from this location before, but was seriously disappointed in the overall experience. The price is too high for what little service was received.

Rating:

5.0

The Ford cargo van odometer reading is weird. Had to come back to clear misinformation. Staff is excellent.

Rating:

2.0

I put my reservation one week in advance for an appliance dolly and a truck. The appliances was not in the truck and had to drive all .in advance for an appliance dolly and a truck. The appliances was not in the truck and had to drive all the way back, wasted some miles some gas and my movers time and my money for the movers!

Rating:

5.0

Keep doing what you're currently doing. Bob